Grand Palladium Lady Hamilton Resort & Spa All In

Jamaica , Montego Bay (and vicinity)
LUCEA, Lucea 8800
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100 reviews shown

10/10

Exceptional

26 Jun 2026

Jason

I didn’t like the way the daytime staff in the souvenir shop followed me around asking repeatedly if I wanted to buy something. I was clearly only there to make a purchase however I was simply browsing. It caused me to leave without buying anything. I did come back in the evening shift and they were much more pleasant.

Partner

10/10

Exceptional

26 Jun 2026

Mekisha

The property is beautiful & clean. Friendly staff! Our favorite restaurant was the Mo Bay Buffet but there are many options. I’d totally go back

Family_with_children

10/10

Exceptional

25 Jun 2026

Byron

Exceeded our expectations.

10/10

Exceptional

25 Jun 2026

Brittany

Amazing trip as usual everyone is so kind and helpful amazing rooms pool and beach. Addition of kids water slides since our last visit - our kids had so much fun!!!!!!!! The main beach accessibility to pool and buffet etc but sunset cove is the hidden gem if you can find it. The entertainment team is amazing special shout out to Asheen who loved my kids and took such great care of them they are still talking about him!!!! Ashley at front desk obsessed with her she brought my kids little trinkets and jamaican coins to take home. Okeefe the bell hop our first interaction and such a great guy i could go on and on!!!

Family_with_children

10/10

Exceptional

24 Jun 2026

Vylane Maud

Lots of space. Very spacious. Other guess not up in your face. The staff very courteous and helpful.

Family

8/10

Excellent

23 Jun 2026

prisca

The check in was so slow . Spent an hour just to check in. Had a bad experience at the sport bar was bad. They didnt attend to i and my friends for over an hour . Everything else was good . Nice hotel amenities

Friends

10/10

Exceptional

23 Jun 2026

Kevin

The food was incredible. So many choices of restaurants and the buffets were great. The pool was amazing. The beach areas were clean and there was plenty of shade and lounging chairs. All of the staff were super friendly and helpful. I loved every bit of this resort. Could not recommend more highly.

Family

6/10

Pleasant

21 Jun 2026

Roberta

The staff was good. Food not to my taste

Partner

6/10

Pleasant

20 Jun 2026

Shakema

Room we were assigned smelled damp, was dark, had stained pillows and no natural light. We woke up on day 1 to a large roach in the bathroom. The front desk was advised and Shanice from guest relations was very sympathetic and kind. An upgrade was not offered, but we were switched to a different room by the end of the day. The bellman was to come help with the relocation before dinner however, and did not show up. We waited over 2 hours, ultimately missing our dinner reservation and no one came. We went back up to the front desk as we were getting nowhere via email, phone or text and they were able to assist with getting someone to show us to our new room. They did however fail to activate our wristbands to the new room number, so back to the front desk we had to go. Overall, the day and night was wasted which was unfortunate as we were celebrating a birthday .

The grounds are kept clean, everyone was friendly and nice. The jerk hut was really good after a nice swim. They had hookah for purchase if that’s your thing. Not a party hotel like the Riu, but if you’re looking for calm, this would definitely work.

Partner

10/10

Exceptional

19 Jun 2026

Kinga Anna

Gorgeous place! Food was fantastic and the people were wonderful.

Partner

10/10

Exceptional

18 Jun 2026

James Morgan

Our stay was well catered to, and we were informed of the available amenities on the grounds and the staff was super helpful and really caredfor us during our stay. I would definitely stay again!

Partner

8/10

Excellent

16 Jun 2026

Chance

Great place to stay, food is amazing, pool is very spacious, plenty of bars to choose from and the scenery is breathtaking. Only bad thing is they are pushy about their travel club.

Friends

10/10

Exceptional

16 Jun 2026

Claude

Good stay, thank you guys

Partner

6/10

Pleasant

15 Jun 2026

Shemar

Experience was ok

Partner

10/10

Exceptional

14 Jun 2026

Danielle

My experience was really great as a solo traveler for my birthday. The staff were very helpful with whatever i needed and answered questions. The room was cleaned everyday. The pools are amazing. You must try the spa!!!! That massage was top tier.

Self

10/10

Exceptional

13 Jun 2026

Charles

BE careful about high pressure sales pitch for Hotel package deal/subscription. Wasted a lot of time. I just walked away.

Partner

10/10

Exceptional

12 Jun 2026

Tekeia

Staying at the Grand Palladium Lady Hamilton was a great and grand experience! All of the employees were very nice, welcoming, professional, and overall the resort was simply beautiful and amazing! The food was superb, delicious, and amazingly great! I would recommend anyone to reside at the Grand Palladium if they are going to visit Jamaica!

Partner

10/10

Exceptional

12 Jun 2026

Jerry

The property is clean and the staff is very nice and will go the extra mile to help.
The pool and pool bars closes early in my opinion (6pm)

Family_with_children

8/10

Excellent

09 Jun 2026

Ian

We had a pleasant stay and would recommend this property. The hotel itself is in condition, and the staff were consistently wonderful and helpful throughout our visit.

My only complaints are that the breakfast menu is repetitive and the excursion desks was problematic. Avoid booking tours through the representatives at the hotel—if your plans change, they will refuse a refund and send you on a wild goose chase to resolve it with other companies.\" We ended up losing about $250.USD. they refused us a refund

Family

8/10

Excellent

07 Jun 2026

Jose Francisco

One of the nights there was no ac but other than that it went well

Family_with_children

4/10

Poor

07 Jun 2026

Neelam

AC in the resort doesn’t work well. Internet connection not good, phone call connection also not good. No compensation for all frustration and/or any injuries at the property. Your calls to hotel not answered.

Family

4/10

Poor

04 Jun 2026

Aries Gonzalez

I dont like that I was lied to by a reception staff member telling us one price for the pull up pool of 170 but when we wanted to get it another member said 500 dollars plus.
Why is my review not beeing submitted? Because its bad? This is why I will do on the BBB better business burow.

Family

10/10

Exceptional

03 Jun 2026

Samir

Wonderful staff - too many times to mention individually! The bar, restaurant and entertainment staff very helpful, accommodating and gave service with a smile.

The dedicated guest relations team for Expedia customers was excellent with booking à la carte restaurants, arranging special requests, ensuring we got a ground floor room, and resolving one small issue.

Bar in Miss Lou's coffee shop is hidden gem.

Chef Jason in Sumptuori was amazing on the hibachi table and also made us a delicious off the menu sushi platter on our second time at Sumptuori.

The landscaping staff will do their best to get you fresh coconut.

The property is on a huge site with something to do for every age group.

Yes the hotel suffered some damage from the hurricane and repairs are being undertaken but that didn't interfere or spoil our holiday.

4/10

Poor

03 Jun 2026

Camille

The property was nice to take photos, pool is huge and spacious. The downsides of this hotel are as follows: Staff inconsistencies meaning every staff have something different to say, food was not so good not much varieties. Y'all need to have more jerk spot base on the size of the property. Entering the villa was smelly, they could place some nice air freshners on the stairways. We could sense that this hotel need structure, hence workers inconsistent behaviors. Overall, its a nice place but need to be re-managed.

Partner

10/10

Exceptional

01 Jun 2026

Puran

Will come again for sure food is owesome sports bar is best

Friends_and_family Family

6/10

Pleasant

31 May 2026

Melenie

The property on the Lady Hamilton side is very nice and there are tons of amenities and the beach is very close by. The rooms are large and a bit dated, but they do the job. The only drawback I would say with this resort is that the staff don't seem to be aware of a lot of what's happening and they don't inform you of the different amenities that are available to you so we found out a lot of things towards the end of our trip. On check-in we did not get the information regarding the hotel amenities so we had no idea about the jerk hut on the other beach and the fact that you have to make reservations before 3 o'clock. It's just really hard to navigate the hotel because it is so large and without help you kinda have to figure it out yourself. Also, the shower and cold water was not working for most of the trip, which was ridiculous and that made it very hard to get ready so I don't think that this is a five star hotel they should be a 3 1/2 or maybe 4 star and they should not be charging the price they charge because there is a lot of things that they are lacking. Overall, I do not want to stay here again because I just did not get my moneys worth.

Family

6/10

Pleasant

31 May 2026

Bodae

Tip in advance to get the best help from the staff members.

Partner

4/10

Poor

30 May 2026

Whitney

Several staff members were rude to us. Food selection and quality was awful. They were constantly out of EVERYTHING. Half of the nights they didn’t have any ice cream by 7pm (after dinner). Our room could have been cleaner. Only thing we really enjoyed was the pool.

Family_with_children

2/10

Poor

25 May 2026

Kyrus

Nothing was liked and nothing was good about this resort. Our family left the resort after 1 day due to the lack of hospitality and quality of anything on the resort. Also they did everything in their power to add additional fees room change, keeping room close together all normal request that we requested prior to check in but I would NEVER EVER visit this resort again. Supposedly we are supposed to get refunded but I highly doubt they will complete the refund process.

STAY AWAY or visit at your own risk!

Family_with_children

10/10

Exceptional

22 May 2026

Imari

This resort was beautiful! The staff was very attentive and accommodating. There was an issue with the AC in our building, and they were gracious enough to move rooms for the night, then back to our original room the following morning. Overall it was an amazing trip for our honeymoon/first anniversary. We will be returning to this resort in the future

Partner

10/10

Exceptional

21 May 2026

Phillip

Very nice hotel. Bar staff by the beach were awesome 😎

Self

10/10

Exceptional

18 May 2026

Nickie

We enjoyed our stay and will be back the next trip

10/10

Exceptional

18 May 2026

David

6/10

Pleasant

18 May 2026

Nekia

Everything went pretty well. Only area for improvement is the response time to room requests and there was a bit of the run around when trying to schedule an appointment for my daughter's hair. I would recommend this resort to someone on a 4-star level, since I am not quite sure it rises to the 5-star level quality service one might expect. Likely wouldn't return.

10/10

Exceptional

16 May 2026

andrey

Food is very good, excellent drinks, great service

Partner

8/10

Excellent

16 May 2026

Kevin

Breakfast was great. Staff friendly and enjoyable environment.

Family

10/10

Exceptional

16 May 2026

Trishana

Everyone was friendly and helpful. Room was clean and food was amazing. I enjoyed my get away and would recommend the Grand Palladium for a future vacation.

10/10

Exceptional

10 May 2026

KARLENE

Great stay. Hospitable staff except one at the jerk at sunset. Female chef not so receptive, maybe because we are Jamaican, but all others were great, Will definately go back

Friends

8/10

Excellent

08 May 2026

Caryl

Check-in - 10/10
Staff - 10/10
Room - 7/10
Food - 10/10
Pool - 10/10
Drinks - 10/10
Entertainment- 3/10

Family

2/10

Poor

06 May 2026

Nakayah

When we arrived we were told that the room was ready. However, we get to the room and the maintenance man was Inside with the door open, the floor was wet and it reeked a mildew smell. Tried to air it out but the air wasn’t helping. Went to open the balcony room door and it had what appeared to be some type of red sauce on and near the handle so it wasn’t cleaned of the prior people’s germs. The floor was cracked and the ceiling had spider webs. Then, the main entrance had a flood

10/10

Exceptional

04 May 2026

Tina

I've stayed here a few times
Very lovely rooms,ground and staff

10/10

Exceptional

04 May 2026

Kyle

Kid friendly and very very clean

Family_with_children

10/10

Exceptional

02 May 2026

Lisa

I enjoyed everything about my stay.

Partner

2/10

Poor

02 May 2026

Christopher

Staff were cheerful but unfortunately, from our arrival they choose to downgrade our suite to garden side without informing upfront. In addition that suite was nearby a sewer collection point with a leaky broken lid seal. Rushing water and foul smells endured throughout stay.

Partner

4/10

Poor

01 May 2026

Joanna

First off I'll say I understand that the island experienced a horrific ordeal with hurricane Melissa and the aftermath stoand continue to heal.... However the condition of the room cleanliness had nothing to do with the storm... There was thick dust everywhere... My roommate and I coughed and hacked the entire time we were visiting the property if we weren't out on the patio or out doors,.. the shower floors weren't clean the walls had someone else's strands of hair sure wasn't mine my hair is locs as is the other guest.... The mattress was like a hospital mattress it was plastic which made me sweat very irritating trying to get a comfortable rest... It just didn't happen the entire 3-day stay it was quite miserable.. I am happy to report that there was a great spa on the grounds that that had a very superb masseuse by the name of Stephanie and she gave the perfect dress we're leaving massage that took away so much of that anxiety that was called by the three-day stay thank you Stephanie and I enjoyed the spa offerings however there were no smoothies as advertised there was no fruit juices as advertised there was not even any lemon water offered during the wellness water experience side.... just the pools..Id ask and they kept saying \" 🇯🇲 don't worry yourself\", \" soon come\".... Never heard a blender never seen an ice cube..no fruit.... Now coffee Bristol niiccee adorable snacks must visit especially after trying to sleep on one of those beds and coughing u

8/10

Excellent

01 May 2026

Latoya

When I arrived on the 1st day, around 1030am, the breakfast was cold and most of the cooked food, bread and croissants were dry and tough. However, lunch and dinner were excellent

Self

10/10

Exceptional

29 Apr 2026

KRISTIN

Had a great time!

Family_with_children

2/10

Poor

27 Apr 2026

JANIE

Not up to par

10/10

Exceptional

27 Apr 2026

Leilani

It was a lovely property delicious food and kind staff Felt safe and at home there

Family

4/10

Poor

26 Apr 2026

lynne

Wouldn't waste or time or money. Rooms need huge renovations. Food is horrible and staff is useless!

Friends

10/10

Exceptional

25 Apr 2026

Tim

It was a really good hotel had lots of fun things to do and the entertainment was great .There were many different places to eat and the food was delicious. The swimming pool was a great place to sit and have family time in the pool. It was very kid friendly and the kids club was great and had many different activities.overall we loved it🙂👍

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Donna

The resort was wonderful. The rooms were kept clean and very spacious. Breakfast was delicious, and the staff was very helpful and kind. Did not have a bad experience and will def do again. There were also little concierge stands by the villas downstairs for anyone who wanted restaurant reservations. Many restaurants to choose from, our fav was the Jamaican restaurant. Jordain the waiter, was so kind and helpful to us. I highly recommend The Grand Palladium. We stayed on the Lady Hamilton Side.

Family_with_children

2/10

Poor

20 Apr 2026

Hunter

Rooms were hot and humid. The setup on the property wasn't clear, as you have to have specific armbands for the accompanying pool area.

Family_with_children

10/10

Exceptional

18 Apr 2026

Tyree

Only issue is the air condition does not make the rooms cool and comfortable the rooms stayed stuffy and moist

Family_with_children

10/10

Exceptional

16 Apr 2026

Kirsten

Great hotel, lovely staff, incredible pool and beach. Lovely restaurants, huge room but a little dated. Air con needs to be much colder but we coped. Very child friendly. Lovely kids club, great evening entertainment. Would come back!

Family_with_children

8/10

Excellent

16 Apr 2026

Thanh Minh

Large room but not a lot of activities at night. Food were not great and repetitive.

Family_with_children

6/10

Pleasant

14 Apr 2026

Tarra

I would not recommend this property. They are currently under construction in the main reception area. Our room was just ok, the sink was stopped up and it took 3 calls to the front desk to have someone come and fix it. Also a light fixture fell off the wall and almost hit my son in the head. We also lost power on our first night there-which also took several calls to the front desk before it was addressed. The food was just ok but expected more from a so called quality resort.

Family_with_children

2/10

Poor

13 Apr 2026

Savannah Lottie

Bad

Friends

10/10

Exceptional

13 Apr 2026

Parbhjot

The property is great. We had a great time as a family. The service and staff were great. My kids had a great time enjoying the pool and the waterpark as well. I do recommend this place to anyone with kids

Family_with_children

8/10

Excellent

11 Apr 2026

Josina

Staff and pools were great! There is still some renovations in progress post hurricane but I'm sure it will be great once complete.

Family_with_children

10/10

Exceptional

08 Apr 2026

Antonia

Beautiful rooms. Enjoyed the balcony. The pool is huge. The restaurants were all good. Enjoyed the steak one and the seafood especially.

Family_with_children

10/10

Exceptional

08 Apr 2026

Jacqueline

Friends

8/10

Excellent

06 Apr 2026

Azita

Happy with our stay

Family_with_children

4/10

Poor

06 Apr 2026

Chandrashekhar

Hotel seems to be lacking staff as they were very slow or unable to respond to requests eg. we never go the towels refreshed the last day due to some shortage.

The retaurants closed early and didn't have food. We were given a reservation at 9:45 pm and on arrivan were told by the staff that we should have come early.

Family_with_children

10/10

Exceptional

31 Mar 2026

Shanicka

Everything was excellent

10/10

Exceptional

29 Mar 2026

GUILLERMO

Muy bueno el hotel en todas las lineas!! Siempre limpio y la calidad de la gente excepcional

Family_with_children

10/10

Exceptional

27 Mar 2026

Margaretta

Ate at Mobay buffet several times while on vacation. I must compliment the chef down to the waiters and waitresses. On some of those occasions we were served by Odain and Shante and couldn’t have had any better service. Wonderful dining experiences. I stayed at Lady Hamilton room 2721 and cannot complain about the cleaning she did in my room. Satisfied the whole experience was amazing. Can’t wait to come back again. Thank you for a great vacation!

Family

10/10

Exceptional

27 Mar 2026

Kevin Barnett

Our second time staying at this property. The staff is extremely helpful and appreciative of their guests. We love having three different beach options all perfect for relaxing, swimming and snorkeling. The largest pool in the Caribbean doesn't disappoint. Fun daily activities and nightly entertainment are top notch. Food and drinks were excellent. Our first trip we stayed in a beachfront bungalow, this time we were closer to the restaurants and lobby and we were very close to the pool and beach. Nearly 6 months after the hurricane there was still alot of the construction going on but nothing that effected anything. I would highly recommend for couples,(Lady Hamilton side) and a side for families. One love.

Family

10/10

Exceptional

26 Mar 2026

Rhonda

Everyone was so pleasant and helpful and the food was amazing! Odaine from the mombay restaurant was an excellent waiter so happy and always treated us great and Ashanti also in the Bombay for breakfast was excellent waitress so happy to serve us! The cleaning lady for 2734 was great our room was always clean and fresh and the fridge was always stocked never had to ask for anything. Such a great staff!

Partner

6/10

Pleasant

24 Mar 2026

Tabatha

The food was not good at all. It was hard to get dinner reservations as well.

Partner

2/10

Poor

23 Mar 2026

Heather M

Check in was a disaster.

Family

4/10

Poor

21 Mar 2026

Donald

The resort was aged but okay. We were repeatedly approached by resort staff and asked if we wanted to buy drugs, also, many staff targeted us and asked us for money because they were still trying to recover from the hurricane. It was very uncomfortable.

Friends

6/10

Pleasant

19 Mar 2026

Madison Bridget

Trip was good overall food was not the best.

Friends

8/10

Excellent

16 Mar 2026

Josh

Fun stay would highly recommend to stay here

8/10

Excellent

16 Mar 2026

Edna Marie

The room and bathroom was clean. I really enjoyed my stay with my family. The pool was cool. The food was too salty for my liking. Everything was just salted.

Family_with_children

8/10

Excellent

16 Mar 2026

LATOSHA

The property is absolutely beautiful and clean. Our villa was also very tidy and lovely. The only issue within the room was that the air conditioning unit dripped a bit and there were some issues with opening the screen door because it was off track. Other than that, the room was everything I expected.

Food was delicious and there are many options for every palatte. If you love variety- you will love all of you choices. You will need to make reservations for the ala carte reservations so I recommend booking reservations as early as possible and/or offering to asisst new guest with bookings upon check in.

Amenities - there are alot of options for guests to enjoy.

Family

6/10

Pleasant

12 Mar 2026

La Shell

The room was actually cleaner the day after we arrived than it was on the day we checked in, which was disappointing and not the standard we expected.

The television in our room also did not work the entire stay. We reported the issue to the service desk several times each day, but an IT technician didn’t come until the night before we checked out. When you book a room, you expect the amenities to work.

We were told they tried to call us, but we shouldn’t have to stay in the room all day waiting for maintenance while we’re on vacation. We should be able to enjoy the beach and the resort, not sit around waiting for someone to fix a television.

At night we like to relax and watch local shows after a long day, and unfortunately we didn’t get to do that during our stay. Overall, it was frustrating and not the experience we expected.

Partner

2/10

Poor

08 Mar 2026

Utocqua

Even though I paid more for a beachside junior suite upon arrival to the property I was informed I would be issued a garden view and beachside does not mean you will be able to see the water just that the room faces that direction.

I also requested my two rooms be connecting or close to each other instead they booked us into two separate villas over 100 yards from each other. To correct the staff worked overnight to find us two rooms next to each other in the same villa. However, it required I move out of my room by 11am and was not able to move into the other room until 10pm. That's almost 12 hours without a room and all of us crammed into one room.

Rooms were not cleaned instead they were just tidied up. The first room we checked into still had a razor and soap in the shower. Daily our room was straightened up but not cleaned. The baby had an accident on the bed, instead of changing the cover they flipped it over. I really tried to give them grace given our stay was only 6 months following a major hurricane.

They charged us full price but only gave us half service. Property is not handicap or elderly friendly, no elevators, long walks to restaurants or rooms, golf carts seem to only run to move luggage of guests checking in/out. Food was subpar, there is a disconnect between concierge and the restaurants, 4 out of 5 days my dinner reservations were wrong. JUST A BAD TIME!! Do not waste your money.

Family_with_children

10/10

Exceptional

08 Mar 2026

Jodigale

Very nice

Family_with_children

4/10

Poor

07 Mar 2026

Sharmaine

Property nice - staff worst in any of our travels. Unfriendly and rude. Refused to fix a tv entire stay. Sales pitch at beginning that took hours. Sales manager cursed using F word - ridiculous! Specifically treat Expedia customers as second class citizens noting around every corner “if only you were a direct customer …..” will not return.

Partner

8/10

Excellent

04 Mar 2026

Heather

Overall, the resort was great. They have done great at rebuilding from the hurricane. Most staff were friendly. The restaurant service was a little frustrating as we had to get our own coffee and water at times in the restaurant. Major kudos to Kevon and Mario! Extremely friendly and on top of it at all times!

Family

10/10

Exceptional

03 Mar 2026

Carolina Annmarie Di

Our room was beachside and it was beautiful over looking the beach

8/10

Excellent

02 Mar 2026

Jun

Yes, and the facility is a little outdated.

Partner

6/10

Pleasant

25 Feb 2026

David

The food quality was inedible and inconsistent. While understanding the resort is still being repaired due to the hurricane, there should have been more considerations to repairing the roofing before opening; we had water leaking into the unit after rainstorms.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Clara Susana

Clean space, wonderful people, and beautiful place.

Partner

8/10

Excellent

22 Feb 2026

Pejman

The room was clean and spacious, with good amenities, including a nice kids' water park and high-quality food options. The only problem we encountered was that all the elevators in the main lobby/building were out of order, and our room also did not have elevator access. Since we had a stroller, this made things difficult for us.

6/10

Pleasant

19 Feb 2026

Ashish Shirly

Room is good an clean but service is average. Fridge is supposed to be refilled everyday but we didn’t get water bottle refill for 2 days. Tv was not working, shower didn’t have shower gel or shampoo. Complained to the front desk but nothing happened. Property is huge. Restaurants are a hit or miss just like the staff. Some are kind and friendly but some have attitude and rude. Entertainment team is good. Good to visit once but wouldn’t visit this resort again.

Partner

10/10

Exceptional

19 Feb 2026

Travon

I went for Valentines Day 2026. My husband and I had a blast! The resort was clean, the rooms were clean as well. Staff was friendly and the beach was amazing. There was always something entertaining going on. I’d definitely return.

Leisure Partner

6/10

Pleasant

19 Feb 2026

ana

The room did not meet my expectations.

The staff was very friendly.

Family_with_children

10/10

Exceptional

19 Feb 2026

Taiycia

I enjoyed my stay. Perfect for family

Family_with_children

10/10

Exceptional

14 Feb 2026

Michelle

Friendliest staff. Awesome amenities. The only complaint would be finding dinner. You were supposed to make reservations but everything was full. If you didnt want to eat right when they opened, you had to do the buffet. They should tell you to make reservations before you go

Leisure Partner

2/10

Poor

12 Feb 2026

zoraida

Dear Hotel Manager,

I am very disappointed with my stay at your hotel. The tv in the room was not working, and the refrigerator was also not working. I reported these problems, but they were not fixed.

Most importantly, I have a handicapped son, and I specifically requested an accessible room. When we arrived, we were not given an accessible room, which made our stay very difficult and uncomfortable.

This is unacceptable, especially for a family with a disability. I am requesting a refund or compensation for these issues.

Please contact me as soon as possible to resolve this matter.

Thank you,Zoraida Vargas

2/10

Poor

10 Feb 2026

Jagruti J

There is nothing 5 star about this property. Is an old old old property that needs major renovation. It was one problem after another, rooms smell of mildew and bleach. And management expects you to stay in that. We didn’t get our room until 10 pm after checking at 3 pm.They will not compensate for all the inconvenience we experienced.
The safe didn’t work, the phone, sink drain, I could go on & on. Pay more & stay elsewhere.

6/10

Pleasant

09 Feb 2026

lesline

I had bilateral knee surgery and to eat breakfast, lunch and dinner was too much walking. Each time we phoned for a trolly it never came so we start walking.

Leisure Family

10/10

Exceptional

03 Feb 2026

Georgiy

Прекрасно все!

Leisure Family

2/10

Poor

28 Jan 2026

Baylee

Bad service at buffet. Terrible “ocean view” as they called it. Old structure and not kept up with well. Disappointed considering the cost.

Leisure Partner

2/10

Poor

26 Jan 2026

Eudora

I apparently accidentally booked my room with just one adult and because it was all exclusive. They said we couldn’t check in. My room in a suite on the ocean front for a very reasonable rate. They said to add my husband to the room that I already paid for, he had to pay 3 times the amount since it was last minute. I understand that it is all inclusive, but the charge should have been half of what I paid, not three times the amount. It took 2 hours to check in and we had to just book another room. Then we couldn't get a reservation for dinner as they shut that off at 3:30pm and you must be check in to make a reservation. The food ended up being overcooked and took a long time. Cannot recommend this place.

Leisure Family

6/10

Pleasant

26 Jan 2026

Kaitlin

1. Staff were extremely pushy about upgrading to signature level and completing their “surveys”. We were harassed daily by them about this
2. Food overall was terrible. Limited selection, challenging to get reservations. We were sick on multiple occasions from the food.
3. The pool was very cold.
4. Beach areas are not as advertised.
5. House keeping did just an OK job, multiple days they forgot to restock towels. We then waited 1+ hours for staff to deliver these.
6. Overall upkeep of resort buildings was poor.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Carlos Andres Salgado

The room was great, everything was super clean, the staff is super friendly and the hotel has some amazing beaches! All they need is more bar tenders, but that's a minor inconvenience. Overall is a great resort

Leisure Partner

4/10

Poor

22 Jan 2026

Larry

We arrived first room, shower was moldy and safe was broken. We then upgraded to ocean view, but they did not receive our confirmation from Expedia, so they keep us waiting, even though I had the copy of the email. Ruined are whole day. After my wife lost it, they gave us a room. The air conditioning was broken, the safe was locked, two pillows for three guests, two toweled also, no drinks in the fridge. This went on all night, constant knocking at the door to supply these items. The AC needed to be taken apart, so it took 24 hrs to fix. Besides that are day three everything kind of got fixed. Now I lost two days of my vacation.

Leisure Family