Grand Palladium Lady Hamilton Resort & Spa All In

Jamaica , Montego Bay (and vicinity)
LUCEA, Lucea 8800
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100 reviews shown

10/10

Exceptional

10 May 2026

KARLENE

Great stay. Hospitable staff except one at the jerk at sunset. Female chef not so receptive, maybe because we are Jamaican, but all others were great, Will definately go back

Friends

8/10

Excellent

08 May 2026

Caryl

Check-in - 10/10
Staff - 10/10
Room - 7/10
Food - 10/10
Pool - 10/10
Drinks - 10/10
Entertainment- 3/10

Family

2/10

Poor

06 May 2026

Nakayah

When we arrived we were told that the room was ready. However, we get to the room and the maintenance man was Inside with the door open, the floor was wet and it reeked a mildew smell. Tried to air it out but the air wasn’t helping. Went to open the balcony room door and it had what appeared to be some type of red sauce on and near the handle so it wasn’t cleaned of the prior people’s germs. The floor was cracked and the ceiling had spider webs. Then, the main entrance had a flood

10/10

Exceptional

04 May 2026

Tina

I've stayed here a few times
Very lovely rooms,ground and staff

10/10

Exceptional

04 May 2026

Kyle

Kid friendly and very very clean

Family_with_children

10/10

Exceptional

02 May 2026

Lisa

I enjoyed everything about my stay.

Partner

2/10

Poor

02 May 2026

Christopher

Staff were cheerful but unfortunately, from our arrival they choose to downgrade our suite to garden side without informing upfront. In addition that suite was nearby a sewer collection point with a leaky broken lid seal. Rushing water and foul smells endured throughout stay.

Partner

4/10

Poor

01 May 2026

Joanna

First off I'll say I understand that the island experienced a horrific ordeal with hurricane Melissa and the aftermath stoand continue to heal.... However the condition of the room cleanliness had nothing to do with the storm... There was thick dust everywhere... My roommate and I coughed and hacked the entire time we were visiting the property if we weren't out on the patio or out doors,.. the shower floors weren't clean the walls had someone else's strands of hair sure wasn't mine my hair is locs as is the other guest.... The mattress was like a hospital mattress it was plastic which made me sweat very irritating trying to get a comfortable rest... It just didn't happen the entire 3-day stay it was quite miserable.. I am happy to report that there was a great spa on the grounds that that had a very superb masseuse by the name of Stephanie and she gave the perfect dress we're leaving massage that took away so much of that anxiety that was called by the three-day stay thank you Stephanie and I enjoyed the spa offerings however there were no smoothies as advertised there was no fruit juices as advertised there was not even any lemon water offered during the wellness water experience side.... just the pools..Id ask and they kept saying \" 🇯🇲 don't worry yourself\", \" soon come\".... Never heard a blender never seen an ice cube..no fruit.... Now coffee Bristol niiccee adorable snacks must visit especially after trying to sleep on one of those beds and coughing u

8/10

Excellent

01 May 2026

Latoya

When I arrived on the 1st day, around 1030am, the breakfast was cold and most of the cooked food, bread and croissants were dry and tough. However, lunch and dinner were excellent

Self

10/10

Exceptional

29 Apr 2026

KRISTIN

Had a great time!

Family_with_children

2/10

Poor

27 Apr 2026

JANIE

Not up to par

10/10

Exceptional

27 Apr 2026

Leilani

It was a lovely property delicious food and kind staff Felt safe and at home there

Family

4/10

Poor

26 Apr 2026

lynne

Wouldn't waste or time or money. Rooms need huge renovations. Food is horrible and staff is useless!

Friends

10/10

Exceptional

25 Apr 2026

Tim

It was a really good hotel had lots of fun things to do and the entertainment was great .There were many different places to eat and the food was delicious. The swimming pool was a great place to sit and have family time in the pool. It was very kid friendly and the kids club was great and had many different activities.overall we loved it🙂👍

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Donna

The resort was wonderful. The rooms were kept clean and very spacious. Breakfast was delicious, and the staff was very helpful and kind. Did not have a bad experience and will def do again. There were also little concierge stands by the villas downstairs for anyone who wanted restaurant reservations. Many restaurants to choose from, our fav was the Jamaican restaurant. Jordain the waiter, was so kind and helpful to us. I highly recommend The Grand Palladium. We stayed on the Lady Hamilton Side.

Family_with_children

2/10

Poor

20 Apr 2026

Hunter

Rooms were hot and humid. The setup on the property wasn't clear, as you have to have specific armbands for the accompanying pool area.

Family_with_children

10/10

Exceptional

18 Apr 2026

Tyree

Only issue is the air condition does not make the rooms cool and comfortable the rooms stayed stuffy and moist

Family_with_children

10/10

Exceptional

16 Apr 2026

Kirsten

Great hotel, lovely staff, incredible pool and beach. Lovely restaurants, huge room but a little dated. Air con needs to be much colder but we coped. Very child friendly. Lovely kids club, great evening entertainment. Would come back!

Family_with_children

8/10

Excellent

16 Apr 2026

Thanh Minh

Large room but not a lot of activities at night. Food were not great and repetitive.

Family_with_children

6/10

Pleasant

14 Apr 2026

Tarra

I would not recommend this property. They are currently under construction in the main reception area. Our room was just ok, the sink was stopped up and it took 3 calls to the front desk to have someone come and fix it. Also a light fixture fell off the wall and almost hit my son in the head. We also lost power on our first night there-which also took several calls to the front desk before it was addressed. The food was just ok but expected more from a so called quality resort.

Family_with_children

2/10

Poor

13 Apr 2026

Savannah Lottie

Bad

Friends

10/10

Exceptional

13 Apr 2026

Parbhjot

The property is great. We had a great time as a family. The service and staff were great. My kids had a great time enjoying the pool and the waterpark as well. I do recommend this place to anyone with kids

Family_with_children

8/10

Excellent

11 Apr 2026

Josina

Staff and pools were great! There is still some renovations in progress post hurricane but I'm sure it will be great once complete.

Family_with_children

10/10

Exceptional

08 Apr 2026

Antonia

Beautiful rooms. Enjoyed the balcony. The pool is huge. The restaurants were all good. Enjoyed the steak one and the seafood especially.

Family_with_children

10/10

Exceptional

08 Apr 2026

Jacqueline

Friends

8/10

Excellent

06 Apr 2026

Azita

Happy with our stay

Family_with_children

4/10

Poor

06 Apr 2026

Chandrashekhar

Hotel seems to be lacking staff as they were very slow or unable to respond to requests eg. we never go the towels refreshed the last day due to some shortage.

The retaurants closed early and didn't have food. We were given a reservation at 9:45 pm and on arrivan were told by the staff that we should have come early.

Family_with_children

10/10

Exceptional

31 Mar 2026

Shanicka

Everything was excellent

10/10

Exceptional

29 Mar 2026

GUILLERMO

Muy bueno el hotel en todas las lineas!! Siempre limpio y la calidad de la gente excepcional

Family_with_children

10/10

Exceptional

27 Mar 2026

Margaretta

Ate at Mobay buffet several times while on vacation. I must compliment the chef down to the waiters and waitresses. On some of those occasions we were served by Odain and Shante and couldn’t have had any better service. Wonderful dining experiences. I stayed at Lady Hamilton room 2721 and cannot complain about the cleaning she did in my room. Satisfied the whole experience was amazing. Can’t wait to come back again. Thank you for a great vacation!

Family

10/10

Exceptional

27 Mar 2026

Kevin Barnett

Our second time staying at this property. The staff is extremely helpful and appreciative of their guests. We love having three different beach options all perfect for relaxing, swimming and snorkeling. The largest pool in the Caribbean doesn't disappoint. Fun daily activities and nightly entertainment are top notch. Food and drinks were excellent. Our first trip we stayed in a beachfront bungalow, this time we were closer to the restaurants and lobby and we were very close to the pool and beach. Nearly 6 months after the hurricane there was still alot of the construction going on but nothing that effected anything. I would highly recommend for couples,(Lady Hamilton side) and a side for families. One love.

Family

10/10

Exceptional

26 Mar 2026

Rhonda

Everyone was so pleasant and helpful and the food was amazing! Odaine from the mombay restaurant was an excellent waiter so happy and always treated us great and Ashanti also in the Bombay for breakfast was excellent waitress so happy to serve us! The cleaning lady for 2734 was great our room was always clean and fresh and the fridge was always stocked never had to ask for anything. Such a great staff!

Partner

6/10

Pleasant

24 Mar 2026

Tabatha

The food was not good at all. It was hard to get dinner reservations as well.

Partner

2/10

Poor

23 Mar 2026

Heather M

Check in was a disaster.

Family

4/10

Poor

21 Mar 2026

Donald

The resort was aged but okay. We were repeatedly approached by resort staff and asked if we wanted to buy drugs, also, many staff targeted us and asked us for money because they were still trying to recover from the hurricane. It was very uncomfortable.

Friends

6/10

Pleasant

19 Mar 2026

Madison Bridget

Trip was good overall food was not the best.

Friends

8/10

Excellent

16 Mar 2026

Josh

Fun stay would highly recommend to stay here

8/10

Excellent

16 Mar 2026

Edna Marie

The room and bathroom was clean. I really enjoyed my stay with my family. The pool was cool. The food was too salty for my liking. Everything was just salted.

Family_with_children

8/10

Excellent

16 Mar 2026

LATOSHA

The property is absolutely beautiful and clean. Our villa was also very tidy and lovely. The only issue within the room was that the air conditioning unit dripped a bit and there were some issues with opening the screen door because it was off track. Other than that, the room was everything I expected.

Food was delicious and there are many options for every palatte. If you love variety- you will love all of you choices. You will need to make reservations for the ala carte reservations so I recommend booking reservations as early as possible and/or offering to asisst new guest with bookings upon check in.

Amenities - there are alot of options for guests to enjoy.

Family

6/10

Pleasant

12 Mar 2026

La Shell

The room was actually cleaner the day after we arrived than it was on the day we checked in, which was disappointing and not the standard we expected.

The television in our room also did not work the entire stay. We reported the issue to the service desk several times each day, but an IT technician didn’t come until the night before we checked out. When you book a room, you expect the amenities to work.

We were told they tried to call us, but we shouldn’t have to stay in the room all day waiting for maintenance while we’re on vacation. We should be able to enjoy the beach and the resort, not sit around waiting for someone to fix a television.

At night we like to relax and watch local shows after a long day, and unfortunately we didn’t get to do that during our stay. Overall, it was frustrating and not the experience we expected.

Partner

2/10

Poor

08 Mar 2026

Utocqua

Even though I paid more for a beachside junior suite upon arrival to the property I was informed I would be issued a garden view and beachside does not mean you will be able to see the water just that the room faces that direction.

I also requested my two rooms be connecting or close to each other instead they booked us into two separate villas over 100 yards from each other. To correct the staff worked overnight to find us two rooms next to each other in the same villa. However, it required I move out of my room by 11am and was not able to move into the other room until 10pm. That's almost 12 hours without a room and all of us crammed into one room.

Rooms were not cleaned instead they were just tidied up. The first room we checked into still had a razor and soap in the shower. Daily our room was straightened up but not cleaned. The baby had an accident on the bed, instead of changing the cover they flipped it over. I really tried to give them grace given our stay was only 6 months following a major hurricane.

They charged us full price but only gave us half service. Property is not handicap or elderly friendly, no elevators, long walks to restaurants or rooms, golf carts seem to only run to move luggage of guests checking in/out. Food was subpar, there is a disconnect between concierge and the restaurants, 4 out of 5 days my dinner reservations were wrong. JUST A BAD TIME!! Do not waste your money.

Family_with_children

10/10

Exceptional

08 Mar 2026

Jodigale

Very nice

Family_with_children

4/10

Poor

07 Mar 2026

Sharmaine

Property nice - staff worst in any of our travels. Unfriendly and rude. Refused to fix a tv entire stay. Sales pitch at beginning that took hours. Sales manager cursed using F word - ridiculous! Specifically treat Expedia customers as second class citizens noting around every corner “if only you were a direct customer …..” will not return.

Partner

8/10

Excellent

04 Mar 2026

Heather

Overall, the resort was great. They have done great at rebuilding from the hurricane. Most staff were friendly. The restaurant service was a little frustrating as we had to get our own coffee and water at times in the restaurant. Major kudos to Kevon and Mario! Extremely friendly and on top of it at all times!

Family

10/10

Exceptional

03 Mar 2026

Carolina Annmarie Di

Our room was beachside and it was beautiful over looking the beach

8/10

Excellent

02 Mar 2026

Jun

Yes, and the facility is a little outdated.

Partner

6/10

Pleasant

25 Feb 2026

David

The food quality was inedible and inconsistent. While understanding the resort is still being repaired due to the hurricane, there should have been more considerations to repairing the roofing before opening; we had water leaking into the unit after rainstorms.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Clara Susana

Clean space, wonderful people, and beautiful place.

Partner

8/10

Excellent

22 Feb 2026

Pejman

The room was clean and spacious, with good amenities, including a nice kids' water park and high-quality food options. The only problem we encountered was that all the elevators in the main lobby/building were out of order, and our room also did not have elevator access. Since we had a stroller, this made things difficult for us.

6/10

Pleasant

19 Feb 2026

Ashish Shirly

Room is good an clean but service is average. Fridge is supposed to be refilled everyday but we didn’t get water bottle refill for 2 days. Tv was not working, shower didn’t have shower gel or shampoo. Complained to the front desk but nothing happened. Property is huge. Restaurants are a hit or miss just like the staff. Some are kind and friendly but some have attitude and rude. Entertainment team is good. Good to visit once but wouldn’t visit this resort again.

Partner

10/10

Exceptional

19 Feb 2026

Travon

I went for Valentines Day 2026. My husband and I had a blast! The resort was clean, the rooms were clean as well. Staff was friendly and the beach was amazing. There was always something entertaining going on. I’d definitely return.

Leisure Partner

6/10

Pleasant

19 Feb 2026

ana

The room did not meet my expectations.

The staff was very friendly.

Family_with_children

10/10

Exceptional

19 Feb 2026

Taiycia

I enjoyed my stay. Perfect for family

Family_with_children

10/10

Exceptional

14 Feb 2026

Michelle

Friendliest staff. Awesome amenities. The only complaint would be finding dinner. You were supposed to make reservations but everything was full. If you didnt want to eat right when they opened, you had to do the buffet. They should tell you to make reservations before you go

Leisure Partner

2/10

Poor

12 Feb 2026

zoraida

Dear Hotel Manager,

I am very disappointed with my stay at your hotel. The tv in the room was not working, and the refrigerator was also not working. I reported these problems, but they were not fixed.

Most importantly, I have a handicapped son, and I specifically requested an accessible room. When we arrived, we were not given an accessible room, which made our stay very difficult and uncomfortable.

This is unacceptable, especially for a family with a disability. I am requesting a refund or compensation for these issues.

Please contact me as soon as possible to resolve this matter.

Thank you,Zoraida Vargas

2/10

Poor

10 Feb 2026

Jagruti J

There is nothing 5 star about this property. Is an old old old property that needs major renovation. It was one problem after another, rooms smell of mildew and bleach. And management expects you to stay in that. We didn’t get our room until 10 pm after checking at 3 pm.They will not compensate for all the inconvenience we experienced.
The safe didn’t work, the phone, sink drain, I could go on & on. Pay more & stay elsewhere.

6/10

Pleasant

09 Feb 2026

lesline

I had bilateral knee surgery and to eat breakfast, lunch and dinner was too much walking. Each time we phoned for a trolly it never came so we start walking.

Leisure Family

10/10

Exceptional

03 Feb 2026

Georgiy

Прекрасно все!

Leisure Family

2/10

Poor

28 Jan 2026

Baylee

Bad service at buffet. Terrible “ocean view” as they called it. Old structure and not kept up with well. Disappointed considering the cost.

Leisure Partner

2/10

Poor

26 Jan 2026

Eudora

I apparently accidentally booked my room with just one adult and because it was all exclusive. They said we couldn’t check in. My room in a suite on the ocean front for a very reasonable rate. They said to add my husband to the room that I already paid for, he had to pay 3 times the amount since it was last minute. I understand that it is all inclusive, but the charge should have been half of what I paid, not three times the amount. It took 2 hours to check in and we had to just book another room. Then we couldn't get a reservation for dinner as they shut that off at 3:30pm and you must be check in to make a reservation. The food ended up being overcooked and took a long time. Cannot recommend this place.

Leisure Family

6/10

Pleasant

26 Jan 2026

Kaitlin

1. Staff were extremely pushy about upgrading to signature level and completing their “surveys”. We were harassed daily by them about this
2. Food overall was terrible. Limited selection, challenging to get reservations. We were sick on multiple occasions from the food.
3. The pool was very cold.
4. Beach areas are not as advertised.
5. House keeping did just an OK job, multiple days they forgot to restock towels. We then waited 1+ hours for staff to deliver these.
6. Overall upkeep of resort buildings was poor.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Carlos Andres Salgado

The room was great, everything was super clean, the staff is super friendly and the hotel has some amazing beaches! All they need is more bar tenders, but that's a minor inconvenience. Overall is a great resort

Leisure Partner

4/10

Poor

22 Jan 2026

Larry

We arrived first room, shower was moldy and safe was broken. We then upgraded to ocean view, but they did not receive our confirmation from Expedia, so they keep us waiting, even though I had the copy of the email. Ruined are whole day. After my wife lost it, they gave us a room. The air conditioning was broken, the safe was locked, two pillows for three guests, two toweled also, no drinks in the fridge. This went on all night, constant knocking at the door to supply these items. The AC needed to be taken apart, so it took 24 hrs to fix. Besides that are day three everything kind of got fixed. Now I lost two days of my vacation.

Leisure Family

8/10

Excellent

21 Jan 2026

Melissa

The only negative is:
The “membership” push is over the top!
The marketing team stands in an area and push way too hard. No means no.

If you are interested and have an appointment
they will and did make you wait… this is a vacation. Who wants to sit around for over an hour waiting? It’s too much!!

Leisure Self

2/10

Poor

20 Jan 2026

Brayden

Not applicable

Leisure Partner

10/10

Exceptional

19 Jan 2026

Omar

Rooms were spotless and service was Toptier from the moment we got on the property to the moment we checked out. I would definitely recommend this hotel and will for sure going back.

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Nelofer

We stayed on the lady Hamilton side but whatever side you stay on you share all restaurants, pools, beaches and amenities..my family of 4 (2adults + 2kids) absolutely loved our 10 night stay over january 2026. The staff was attentive and friendly, the resort was gorgeous! Honestly we went to negril for a day trip to ricks cafe and we drove by some of the other resorts and hotels but i have to say ours was the best. Its a massive resort with plenty to do for adults and kids. Food was fantastic as well! Well worth the money!

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

Tera

Cleanliness of the whole resort (especially impressed with bathrooms which seemed to be cleaned replenished etc almost constantly!), friendliness of ALL staff, and food!

Leisure Family

10/10

Exceptional

19 Jan 2026

Steven

Had a wonderful visit. Staff was amazing start to finish. Food was fantastic especially hibachi with chef Jason. No complaints at all.

Leisure Family

10/10

Exceptional

11 Jan 2026

LYNDEN

Everything was amazing! Please go and support Jamaica ! I felt like Royalty!

Leisure Partner

10/10

Exceptional

09 Jan 2026

Bruce

The property was beautiful.Stunning coves and beach that really added to the beautiful property. The staff were amazing. Super pleasant and very helpful. The rooms were very spacious

Leisure Family

10/10

Exceptional

07 Jan 2026

Sharon

Staff was very courteous and friendly. Checking in was great with Karma Grant.

Leisure Family

10/10

Exceptional

07 Jan 2026

Corliss Nikita

Irie Mon !

8/10

Excellent

06 Jan 2026

Miosha

We had such a wonderful time in Jamaica!!! I was definitely a bit concerned going so soon after a category 5 hurricane but the country is still beautiful. The hotel didn't have much visible damage and the visual damage was actively being repaired. The staff was amazing! So kind and accommodating! The DJs and bartenders are dope, the food was good lots of variety...and its buffet food so don't expect the best Jamaican food you've ever but thats expected. The beaches are not quite what I expected but it's still a beach... It's not a 5 star resort so don't expect that but its def a vibe.

Leisure Family

10/10

Exceptional

03 Jan 2026

Tracey

The staff was so friendly and was always asking how are stay was. The property was beautiful and well maintained. Nicely decorated for the hoildays.

Leisure Partner

8/10

Excellent

03 Jan 2026

Runeet

Restaurants, entertainment, pool and beach top notch. Rooms disappointing and poor house keeping response.

Leisure Family

2/10

Poor

03 Jan 2026

Maryam

I am writing to formally complain and demand a full refund for my reservation, as the accommodation provided was completely different from what I paid for and confirmed through your website.

I clearly booked and paid for Grand Palladium Lady Hamilton – Ocean View King Room, at a rate of $108 per night for a single room. However, upon arrival, I was not accommodated at Lady Hamilton at all. Instead, I was placed in the connected Grand Palladium Jamaica hotel, in a Double Queen room, which is an entirely different room category and hotel.

To be absolutely clear:
•I did not receive the hotel I booked
•I did not receive the room type I booked (King bed vs Double Queen)
•I did not receive the ocean view category promised
•The room provided had significantly inferior conditions and amenities

I escalated this issue directly with the hotel management, and they confirmed that your website is responsible for issuing a full refund, as the service delivered does not match the confirmed reservation and constitutes a clear breach of contract and misrepresentation.

I therefore formally request:
A full refund of all charges paid for this room, effective immediately.

Please note that I have documentation, booking confirmation, payment records, and hotel confirmation of the mismatch. If this matter is not resolved promptly, I will have no choice but to escalate it further through my credit card provider and relevant consumer protection channels.

I expect your written confirmation

Family

10/10

Exceptional

02 Jan 2026

Suman

Good amenities and food is good.

10/10

Exceptional

02 Jan 2026

Adanna

Great place everyone and everything is fantastic. Shout out to Ashley Ann who made sure I celebrated my birthday in style, Chef Jamie at the Asian restaurant, Annukie and all the staff at Kids Club. This place is a must and we will be back as soon as we can!

Leisure Family_with_children

8/10

Excellent

01 Jan 2026

Mariya

Yes room clean staff courteous food okay. Amenities great

Leisure Family

10/10

Exceptional

30 Dec 2025

Christopher Lee

We loved our stay at the Grand Palladium. The faculties are absolutely beautiful and well kept, lots of restaurants to choose from, and the staff is amazing.

Leisure Family

8/10

Excellent

29 Dec 2025

Sushil Devidas

Really nice property and food options..

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

NAVEEN P

Great breakfast, lunch and dinner.
Dinner requires appointments. Nice big rooms.
Jacuzzi tub in every room.Close and walkable to private beaches.
The tub and hair dryer was not working, but got fixed in a day.

Business_and_leisure Family

10/10

Exceptional

28 Dec 2025

Jessica

We went just after the storm, with half the resort operable and half the staff available, they went above and beyond. The lighting of the Christmas Tree gathering was beautiful and entertainment was provided every night. The room was immaculate, resort was clean and their hospitality was superb...we will be returning!

Leisure Partner

10/10

Exceptional

26 Dec 2025

Devano

Yes

10/10

Exceptional

23 Dec 2025

Terry-Ann

My stay at the

10/10

Exceptional

22 Dec 2025

Romaine

Great Resort!

10/10

Exceptional

21 Dec 2025

Jessica Lynne

We have stayed at this place 4 times now and every time it is amazing. The rooms are nice, the ammenities are great. The price is realistic for the experience you receive. The only thing i would say is some of the staff just seem unhappy to be at work, everytime we stay there this has been the case. Highly recommend this hotel experience to anyone looking for a great all inclusive resort.

Leisure Partner

10/10

Exceptional

20 Dec 2025

sophia

Room was clean ,staff was excellent and friendly, breakfast was great, /bar was well selective you got alots of drinks to choose from..staff was my number one goal every things was dealt accordingly great customer service.

Business_and_leisure Family

10/10

Exceptional

16 Dec 2025

Nathalia

Our stay at the Grand Palladium Lady Hamilton Resort & Spa was nothing short of exceptional. From the moment we arrived, we were welcomed with warm Jamaican hospitality that set the tone for an unforgettable vacation.

The staff deserves special recognition they were genuinely kind, professional, and eager to make sure every detail of our stay was perfect. Whether at the pool, beach, restaurants, or spa, we felt valued and well cared for. Thank you!

Leisure Partner

10/10

Exceptional

16 Dec 2025

Shardine

Great service, had a wonderful time

10/10

Exceptional

15 Dec 2025

Nadia

My only recommendation is that they need to have the shuttle that goes to and from the rooms every 5 minutes, we had to be waiting long periods to get the lobby from our rooms. When we were checking out , we call for bell man and 15 minutes no one showed up, we had to walk all the way to the car parking lot up the hill pulling the luggage…

Leisure Partner

8/10

Excellent

14 Dec 2025

Bryant D

Staff were very friendly and the food was fantastic. We were a bit put off by pressure to sign up for the travel club and to pay for spa services.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Calisha

The service was excellent. One of the best resorts I've been to in Jamaica.

Leisure Family_with_children

8/10

Excellent

11 Dec 2025

Twyla

The staff was so welcoming, friendly and kind!

Leisure Family

8/10

Excellent

07 Dec 2025

Denise

The property and room was clean. No antenna service for the televisions in the rooms but there was tv in the sports bar. All the staff I encountered was friendly and helpful. Something I wasn’t aware of is the amount of walking from the villas to food/entertainment. There are shuttles available upon request. The solicitation by travel club concierge (timeshare) was a bit too much. The Signature side is still under repair so no guest stayed on that side but you still have access to the other amenities.

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Shaunakay

Amazing

Family

6/10

Pleasant

02 Dec 2025

Alexis

Keeping all things in perspective and acknowledging the island just experienced Hurricane Melissa, I will say their were some things that could have been better or we could have been notified up front.

I reserved a Beach Side Ocean View room on the Lady Hamilton side (No Kids), and upon arrival was told it was closed and not receiving guests, I had to stay on the Jamaica side. The front desk did their best to accommodate us, but certain requests could not be met. There were definitely a number of crying kids. Our TV never worked, the mini bar was not stocked. We had to call twice, it took a few hours. Then the next night when they came to restock it, they realized it wasn't plugged in.

There were plenty of food options all things considered, but you can tell the chef was getting creative and trying to utilize what they had, so some traditional dishes weren't prepared as they typically would be.

The staff were great, they were engaging.
However, the upselling of vacation packages can be a bit much. People paid to relax, not be bombarded by salespeople. We did not enjoy that aspect.

Also, we tried to book spa services, but there was no availability, yet they send you messages everyday to book spa time.

It's a great location if you want to stay on the resort and just relax, but I don't know that I will be back again. I will say, they are working 7 days a week to rebuild and get things \"back to normal\" and I am sure things will be up and running again soon.

Leisure Partner

8/10

Excellent

24 Nov 2025

Akeem

It was a good overall experience

Leisure Partner

10/10

Exceptional

22 Nov 2025

Leslie

Absolutely best resort and the staff was even better!!