Name: Princess Grand Jamaica
Address: Industry Cove, Green Island, n/a, Hanover, n/a, JM

10/10

Exceptional

26 Jul 2026

Rahim

Great place to stay…….

10/10

Exceptional

25 Jul 2026

Catrine

This property is huge, family -friendly, and very clean. I would definitely book here again with my entire family.

I would give the food an 3 out of 5. It wasn’t the authentic Jamaican cuisine I was hoping for or have experienced at other Jamaican resorts.

10/10

Exceptional

25 Jul 2026

Randy

We had a wonderful experience staying at princess resort in negril Jamaica make sure to visit the oasis bar Latoya is the bartender there she is awesome and you can watch the best sunset on your life from there too, i can't wait to go back! Oh and try to book the swim out room you won't regret it. The food was good something for everyone to enjoy and they have the best ice cream on the island

10/10

Exceptional

25 Jul 2026

Lisa

My husband and I had a great time. Our butlers, Questos and Shayshay were very helpful in making sure I was able to get about the property since I was still healing from breaking my leg. The platinum service was outstanding making us both feel like a world class travelers.

6/10

Pleasant

24 Jul 2026

RAFIQUE

The best thing about this property is the very friendly staff, who did there best to provide excellent customer service. The rooms are fairly maintained and the food was good. The resort is a bit isolated with not much to do.

10/10

Exceptional

24 Jul 2026

Nicole

We had a wonderful stay! The grounds were absolutely beautiful and very well-kept, creating a relaxing and enjoyable atmosphere throughout the resort. One of the highlights for our family was the kids club. It was amazing and offered fun activities every day for my daughters, which they absolutely loved. There was always something exciting for them to do, making the experience enjoyable for both the kids and the parents. The restaurants were delicious and gave you the atmosphere as well.

Overall, we had a great experience and truly enjoyed our time here. We would definitely recommend it to families traveling with children!

10/10

Exceptional

23 Jul 2026

Oneil Richard

Love the hotel beautiful and love the staff all the staff very nice and friendly willing to go above and beyond for you, i would definitely do princess grand again

8/10

Excellent

23 Jul 2026

Stacey

I think that the shows could be more family friendly.

2/10

Poor

23 Jul 2026

Carmelo

Refused to allow any credit or refund after death in family and emergency travel back home 4 days into a long awaited 12 day family vacation. Despite website detailing fully refundable, it is not \"permitted\" when through a third party such as Expedia. Not even one penny or a credit - total 8 days unused - no response while at the resort but a very quick denial of any credit immediately after check out.

Read the fine print before booking and expect no customer service in case of emergency.

To be fair, for the short time at the resort, the swimout pool was very nice as were the general staff. However, the beach is essentially unusable given the extreme amount of rocks both entering the ocean and in the water (shallow).

Zero compassion during a very difficult time. Both resort and Expedia who both pointed to the other for denial of any credits.

10/10

Exceptional

23 Jul 2026

James Brandon

Great time- I recommend anyone togo and enjoy this resort.

8/10

Excellent

22 Jul 2026

Tiffani

This was our second time here and we loved it the first time we came back! Of course they change several things but it was still lovely. The kids were looking forward to the food truck with the patties and jerk chicken but they completely changed that. VR also used to be free but now they charged for it which was disappointing for the kids. Buffet gave somewhat of a variety daily. One restaurant was a total miss (Italian). Our kids food came out first, they ate while we continued to wait over 30 minutes for food that never came. We ended up leaving in time to get food from the buffet thank goodness or we would have been hungry. Overall we enjoyed it!

10/10

Exceptional

22 Jul 2026

Zady

Our stay at Princess Grand Jamaica was a wonderful experience overall. We especially loved the food, there was a great variety, and everything we tried was delicious. The resort was also exceptionally clean, and it was clear that the staff worked hard to keep the property well maintained.

Most of the staff were warm, welcoming, and made us feel right at home throughout our stay. Their friendliness and hospitality really added to our experience. While we did encounter a few staff members who weren't as friendly, they were the exception rather than the rule.

Overall, we had a fantastic vacation and would definitely recommend Princess Grand Jamaica to anyone looking for a beautiful, clean resort with great food and welcoming service.

10/10

Exceptional

22 Jul 2026

Vanessa

We had a great 7-day stay here with the kids! The rooms were clean, and the staff was friendly and helpful throughout our visit. The drinks weren’t very strong, but they were delicious. My favorite meals were the oxtails, lamb, and steak. Overall, the food was good, though some dishes were better than others. We had a wonderful vacation and would definitely come back!

8/10

Excellent

22 Jul 2026

ROBIN

First time going to hotel. I was impressed with the layout and decor. Clean and inviting. The check in was a mixed bag. Front desk agent was great - professional and friendly. Did not get a welcome drink and observed other guests getting one. Liked the special touch of a cool towel. The check in process was straight forward after that. Room was lovely. Clean good amenities that are pretty much the standard. Noted no room slippers were on offer which is something I come to expect at all inclusive hotels. Also no robes. That one is not a deal breaker because I know how expensive they are and to keep costs down. Food was good for the most part but on more than one occasion at the a la carte restaurants the food was not hot. The staff in the various bars were friendly and had a good knowledge of drinks. Housekeeping staff on my floor gets high praise for the work put in and friendliness. All in all a good Hotel that if they work out some ki KS especially in the restaurants Princess Grand will be a return destination for me

Friends_and_family Friends

6/10

Pleasant

22 Jul 2026

Chevaughn

Let me start by saying that the food was the highlight of the hotel. It was excellent. However, we arrived before check-in and completed the check-in process, which was smooth. Unfortunately, our room was not ready, so we decided to explore the hotel while we waited. The room was not available until after 5:00 p.m., which was very upsetting.

When we finally got to the room, the minibar was not stocked, and there was no bottled water or other basic amenities. We had to request these items ourselves, which made it seem as though the room had not been fully prepared.

Most, but not all, of the staff were friendly. The following day was my son's birthday, and I had planned to arrange a birthday room setup. Despite putting up the \"Please Clean Room\" sign and pressing the button to indicate that we wanted the room serviced, it was not cleaned until a few minutes before 5:00 p.m. You can imagine how disappointed we were. The housekeeper explained that they had to clean the rooms for arriving guests first, but this was frustrating given that we had requested service much earlier. Overall, many of the staff members were not friendly or approachable. Based on the positive reviews I had read before my stay, I was expecting a much better experience.

10/10

Exceptional

22 Jul 2026

Kian Hassan

Everything was splendid

10/10

Exceptional

21 Jul 2026

Ricardo

Amazing staffs

Family_with_children

8/10

Excellent

21 Jul 2026

Isaiah

Food … on family side not impressed !!!!

Family_with_children

10/10

Exceptional

20 Jul 2026

Tanya

Easy check in, staff very friendly and helpful. I’ll be back but I’m staying longer

Family

10/10

Exceptional

20 Jul 2026

Kenneth, Jr Roland

My family and I had a great experience. The resort looks great, the staff were welcoming, entertainment was top notch, restaurants were very nice, food was good. It was a great great experience and I hope to be back soon.

Family_with_children

10/10

Exceptional

20 Jul 2026

Pauline

Our stay and experience there was awesome.

Family_with_children

10/10

Exceptional

19 Jul 2026

Carla

I had a swim out,would highly recommend, it was so nice to be able to swim anytime! Room was very clean, now the only thing I didn’t care for was, there’s not a lot of privacy to change clothes, there’s literally a curtain that separates the sleeping area from the shower area. I’m not a big foodie , so to me it was typical,resort food.my family on the other hand enjoyed every restaurant. I had a massage that was to die for, it literally put me to sleep! The shows were excellent in the evening. Food truck was good, the hot dogs were chicken, that was weird to me lol the kids camp was really good, my granddaughter enjoyed it!

Family_with_children

10/10

Exceptional

19 Jul 2026

Christopher

First time at an All-inclusive resort, definitely did not disappoint. Staff were very friendly and helpful, the resort was beautiful and had plenty to do. We stayed on the Senses side of the resort but had full access to the grand side as well. There were plenty of dining options, we ate at the buffet for breakfast and lunch which had many different foods to choose from and we ate at the restaurants for dinner. Our favorites were Robert's Flame steak house, The Pearl Seafood restaurant and KA hibachi. We saw a lot of complaints about the beach before we came so we didn't have high hopes but we actually enjoyed the beach, we brought swim shoes and didn't have any issues.

6/10

Pleasant

19 Jul 2026

Mashera

Overall, the hotel was very clean, well-maintained, and the staff was generally friendly and helpful. We appreciated the cleanliness of the property and enjoyed many aspects of our stay.

However, there were a couple of issues that affected our experience. Our room became extremely hot late at night, and the thermostat appeared to be locked at a standard setting, so we couldn’t lower the temperature enough to be comfortable. Everyone in our room was sweating, which made it difficult to get a good night’s sleep.

Additionally, we had an unpleasant experience with a staff member at one of the hotel’s restaurants. The interaction was disappointing and did not reflect the level of customer service we expected. While the rest of the hotel staff was helpful, this particular experience left a negative impression.

With better climate control in the rooms and more consistent customer service at the restaurants, this hotel would have been an excellent place to stay.

Family_with_children

10/10

Exceptional

19 Jul 2026

Crystal Beitler

We had a wonderful time at the Princess Grand Jamaica! The property was clean and safe, all of the staff were friendly, and the gym was amazing! Also, the entertainment team was fun, energetic, organized, and they had so many activities planned for their guests.

Friends

10/10

Exceptional

18 Jul 2026

Shelly

Wonderful clean resort. The only negative thing was the food, not so great

10/10

Exceptional

18 Jul 2026

Stacie Jovita

This is paradise! The room, the food, the service, the ambiance, the activities all 10 out of 10! My husband and I booked this resort for our 19yr anniversary and it did not disappoint. We wished we'd stayed a little longer but reality calls. The people, the culture, everything was phenomenal and we can't wait to bring our whole family next time. It would be nice to have just a little more live entertainment but otherwise we had a blast.

Partner

10/10

Exceptional

18 Jul 2026

Bradman

We had a wonderful family vacation! The resort was very clean, and our room was spacious and well maintained. The staff was friendly, welcoming, and always willing to help with a smile. There were plenty of activities for kids, making it a great choice for families. We look forward to coming back!

Family_with_children

8/10

Excellent

18 Jul 2026

Josh

Overall, the resort was great.

Pros:
Property was clean and beautiful
Most staff were pleasant and attentive
Rooms were nice and swim out suite was great
Food variety was good and for the most part tasted decent- Breakfast was the best!
Easy check-in process
Pools and entertainment were great!

Cons:
Mixed drinks were not strong- If you ask they will accommodate
Beach was rocky and average- we knew this going in
No access to all restaurants on the adults side

10/10

Exceptional

18 Jul 2026

Martin

Beautiful staff and amazing entertainment! ⭐⭐⭐⭐⭐
The property is top-notch, with beautiful pools, well-maintained grounds, and a relaxing beach atmosphere with plenty of lounge chairs. The only area that could use some improvement is the rocky shoreline, which makes it a bit difficult to enter the water.
Overall, we had a fantastic experience. The food was absolutely delicious ⭐⭐⭐⭐⭐, and every part of our stay exceeded our expectations.
Thank you, Princess, for making our vacation amazing and unforgettable! A special thank you to Mr. Garth and his outstanding team for their warm hospitality and exceptional service.
One Love! 💕

Family_with_children

10/10

Exceptional

18 Jul 2026

Kadeisha

Check in was easy and fast, bellman were super nice and friendly. Room was spotless clean. Amenities were awesome. Food delicious. The only complaints I have is that at check in I was never informed about the light outside my door needing to be green to receive housekeeping, found out later on & still didn’t receive housekeeping even after i requested it. Housekeeping came & forgot towels which took several hours to get. Also there were a few staff members who I felt like were rude, especially the woman working in the 24 hour coffee shop. Milkshakes are advertised but unavailable. I asked the women what kind of ice-cream was a certain kind she told me to go look in the display, i told her that it doesn’t have the name and asked was it close to vanilla and she said “no” with an attitude. All 3 times I went in there she was very short and rude. Other than that everything was perfect!

Family_with_children

10/10

Exceptional

17 Jul 2026

Latoya

Great for families of all ages, especially with small children. The waterpark is definitely one of the best amenities. All the restaurants are great, however the main dining buffet steals the show every night with plentiful items and different selections to choose from every day.

Family_with_children

10/10

Exceptional

17 Jul 2026

Manolin

Our stay is always great at this resort. It was awesome to see some of the staff after a year. They are always pleasant and helpful.

Family_with_children

6/10

Pleasant

17 Jul 2026

Karen

The room is somewhat cleaned and staffs are slow. The hotel doesn’t seems fully prepare.

8/10

Excellent

17 Jul 2026

Milika

It was beautiful.

Family_with_children

10/10

Exceptional

17 Jul 2026

Derrick

I had an amazing stay at Princess Grand Jamaica ! The resort is absolutely beautiful, with modern, spacious rooms, stunning pools, and breathtaking ocean views. The staff was warm, friendly, and always willing to help, making us feel welcome from the moment we arrived.

The food was excellent, with plenty of delicious options at the buffet and specialty restaurants. There was always something fun to do, from live entertainment to relaxing by the pool or enjoying the beach. The entire property was spotless and well maintained, which made the experience even more enjoyable.

What made this vacation truly special was the relaxing atmosphere combined with outstanding service. Every day felt like a luxury escape, and we created memories that will last a lifetime. I highly recommend Princess Grand Jamaica to anyone looking for a beautiful all-inclusive resort with great food, excellent amenities, and exceptional hospitality. I can’t wait to return.

Partner

8/10

Excellent

17 Jul 2026

Maykel

The hotel was good. Food and service was also good.
You need to tip heavily if you want a fast service from staff.
Enter to the buffet was painful.
Pools are not maintained properly causing to both my daughters to have infection in their eyes. Later on the week, staff did a full cleaning on one of the pools.
I have a good time in there but not enough to make me go back.

Family_with_children

10/10

Exceptional

16 Jul 2026

Simone

Hotel staff was very helpful, food was great and the property is well kept.

Family_with_children

10/10

Exceptional

16 Jul 2026

Camille

Excellent family property. I booked a Platinum room which gave a private check in, butlers and exclusive buffet.
The room was ocean front, spacious and clean.
The Waterpark is amazing. The property is ideal for thrill seeking families.

Family_with_children

10/10

Exceptional

16 Jul 2026

Haythem

very nice hotel, nice variety of food. Lake of entertainments indoor.

Family_with_children

4/10

Poor

15 Jul 2026

Crystal

If you’re looking for a good resort that has the Jamaican vibe. This is not the resort. they play no reggae, music and the food is mediocre at the buffet. The restaurants were not good. We paid $$30 extra to go to the mangroves steakhouse and the best part of our meal was dessert. How can you mess up a filet mignon? The Italian restaurant was absolutely awful. The Asian restaurant wasn’t very good. housekeeping never stocked our fridge or gave us anything when asked. room service is an extra $15 charge per guest front desk staff isn’t very responsive and the check-in service was a little odd you come to Jamaica for a vibe. Staff isn’t very responsive and the check-in service was a little odd. We won’t be staying here again.

Family

8/10

Excellent

15 Jul 2026

Tamir

Updated clean rooms/ staff were all friendly, place is beautiful, just no fun entertainment

Partner

10/10

Exceptional

15 Jul 2026

Tiffany

Really good experience I would go back. I appreciated the 24hr cafe it was helpful the day of check out

Family_with_children

10/10

Exceptional

15 Jul 2026

Nadya

Resort was very clean and family friendly

10/10

Exceptional

15 Jul 2026

TONY

We stayed here with our kids and had a wonderful time. The property had plenty to keep the children entertained, and we appreciated how family-friendly everything felt. The room was comfortable and clean, and the staff was kind and welcoming. Overall, it was a relaxing vacation for the whole family, and we would be happy to return.

Family_with_children

8/10

Excellent

15 Jul 2026

Garrison

It a very good hotel staff very friendly

Partner

10/10

Exceptional

14 Jul 2026

Shamar

Staff was courteous and helpful.

Family_with_children

10/10

Exceptional

14 Jul 2026

Roxanne

Hi, I thought the property was very nice. What I did not like. What’s the concrete floors like a little carpet but my room was beautiful and I think everybody was friendly. The staff was friendly. The room was clean. The breakfast was always good. Lovely I would go again.

Family_with_children

8/10

Excellent

14 Jul 2026

James

The staff was phenomenal! The service was top tier and the property was absolutely beautiful.The only minor letdown was the food. I wish it were more flavorful. Also, there weren't enough activities for kids under 13.

Family_with_children

10/10

Exceptional

14 Jul 2026

Ashaben

Everything was great. Had a wonderful, relaxing time.

My son and two grandchildren are vegetarian and found the selection of food a little limited. We were surprised that veggie burgers were not ready available, considering so many people are vegetarian these day, and even those that are not, like myself, enjoy them.

Family_with_children

8/10

Excellent

14 Jul 2026

Aniel

Great resort for a family vacation. Food, rooms and amenities were great. Location is a bit far from the airport, 75-80 minutes ride. Other than that, great family vacation spot. Recommended.

Family_with_children

10/10

Exceptional

14 Jul 2026

Richard

Very nice resort and family friendly

Family_with_children

10/10

Exceptional

13 Jul 2026

ALBERT

The location is less than 2 years old with a casino that will be open by late fall 2026. The staff is super friendly and the service is top notch. A must visit is Morris the Jamaican MixMaster at Azure pool lounge -bar 5 stars when it comes to custom creative drinks and service.. best experience.

Family

10/10

Exceptional

13 Jul 2026

Tiffany

Everything was great and we will definitely be back

Family

10/10

Exceptional

12 Jul 2026

Jeremy

Amazing hotel

Family_with_children

10/10

Exceptional

12 Jul 2026

Keron

10/10. If you do Butler services ask for Q and Shay. 10 out of 10 services.

Family_with_children

8/10

Excellent

12 Jul 2026

Sharmine

This resort is absolutely beautiful with the most attentive and friendly staff. Everywhere we went we were greeted by everyone and just genuinely good people. The food was excellent in all 4 specialties restaurants. The italian restaurant was the best one! We did not like the breakfast buffet it didnt always look Clean.

However, we absolutely hated the way the room is designed with the bathroom. Its just not appropriate for a family setting. For couples yes but a bathroom needs to have a door when sharing room with the older kids. There is no door for the shower there’s only a curtain that separates the shower area. Horrible design.

Also note for future travelers there’s no hair dryer. Which is another downside. Overall beautiful resort but horrible hotel room design.

Family_with_children

4/10

Poor

12 Jul 2026

Shanikka

Some of the staff were rude and the wait times for food on the resort is ridiculous. Very slow wait times. A lot of children, if you are a solo traveler avoid busy times in which people, travel with their kids. This resort is more for families, not tailored towards single or individual travelers. Must pay for all add on amenities in cash, if going through the concierge.

Self

10/10

Exceptional

12 Jul 2026

WILLIAM

We had a good stay. The room was clean and the staff were friendly and welcoming throughout our stay. The hotel had a nice atmosphere and the property was clean and well maintained. Overall, everything was well organized and we enjoyed our stay.

Family

10/10

Exceptional

12 Jul 2026

Tiffany Paige

We had a wonderful time at the Princess Grand. We were greeted with a complementary upgrade as a VIP Expedia member. This included quick, hassle free check-in, our (2) rooms were upgraded and we had champagne and a fruit tray in our room upon arrival. The amenities were excellent. Coffee Shop, Lobby bar and Snack shop were all great highlights. The dining experience was fabulous and we were able to get reservations every night. The shows and activities each night kept our group active and engaged in fun. The swim up pool bar was a must. Silent disco and the evening shows were the highlight of the trip. Various sport activities were also available which kept he kids age range 11-20 busy. We had a wonderful experience and Expedia Travel made it happen!

Friends

6/10

Pleasant

12 Jul 2026

StClaire

When we got to the hotel our “butler” greeted us gave us her WhatsApp number and said she was off tomorrow. We barely heard from her the whole trip. We were not set up with any information about the property they just took us to our room. Later we found out when certain restaurants was open and closed and how they worked. Meaning if they needed a reservation or not. The hotel can use some staff that looks more happy and less over worked. We had a terrible breakfast experience with our toddler because we waited 40 mins for a high chair and juice. A couple of kinks but beautiful resort, I can say we did enjoy ourselves just don’t expect much when coming here.

Family_with_children

8/10

Excellent

12 Jul 2026

Hakop

The Hotel was very nice and clean and really big. Food was really good. Our families really enjoyed our stay. We just really had a very up and down with the Quality of the staff some were very nice and attentive but majority of the staff members just seemed very lazy. I always tip generously, but no matter how much we tipped them, the service didn’t get any better. Poolside drinks took like 30 min to show up, and I would tip them 5 dollars when giving the order and 5 dollars after they brought the drinks everytime, but yet they would always forget half the drinks we ordered and disappear for another 40min until we can ask them to bring the drinks they forgot the first time. The beach was very rocky and you definitely need water shoes to get passed the rocks then it’s ok. Overall we did have a good time and it was a great hotel. But I don’t think I would stay here next time.

Family_with_children

10/10

Exceptional

11 Jul 2026

Maite

everything in general

Family_with_children

10/10

Exceptional

11 Jul 2026

NIcole

Resort was beautiful and my family had a wonderful time. The Pros - we were in a swim out which was fabulous. The room was spacious and clean. The entertainment staff were wonderful, my 15 year old joined in on everything and the nightly shows were fabulous. The coffee shop was amazing, they had the best coffee drinks and ice cream. This was a big hit for the whole family. The Cons- service our fist night at the Italian was sub-par. They were very busy and there was a very long wait, so we tried to be open minded and patient. After 45 minutes we decided to sit on the terrace because the inside line was not moving, it was very hot out there and the service was still very slow. We waited over 45 minutes just for drinks. Thankfully, things only went up form here! The rest of our meals were fabulous. We learned and went to dinner earlier. The buffet was good, some things were definitely better then others but everyone could always fine something they enjoyed. We also enjoyed the mexican restaurant. Overall the staff was wonderful and I Would highly recommend.

Family_with_children

10/10

Exceptional

11 Jul 2026

Simone

Breakfast need a little more help lunch was great my birthday dinner was great

Partner

10/10

Exceptional

11 Jul 2026

Brandon

This place is amazing don't keep scrolling just go ahead and book they will take care of you from start to finish. Staff is great, good is amazing, hotel is top notch and the drink will keep the party going.

Family_with_children

10/10

Exceptional

11 Jul 2026

kashmuir

Family friendly

10/10

Exceptional

11 Jul 2026

Georgiana Elena

Princess Grand Jamaica was a beautiful resort! So many amenities. Plenty of activities by the main pool ( by the swim-up bar). The staff was friendly.
At the ocean you need water shoes, it’s very Stoney since a man-made ocean.
The food was good.. plenty of options. Out of the 4 restaurants they offer… the Mexican was the best, then the Italian. ONLY complaint was the service throughout the food area was very slow.
Great experience with the family!!

Family_with_children

10/10

Exceptional

11 Jul 2026

Evelyn

Clean and well kept

Family_with_children

10/10

Exceptional

10 Jul 2026

Samoya

We spent just one night here but had a very good experience.

Family

10/10

Exceptional

10 Jul 2026

Johneatha Aquella

Very nice, family friendly resort. I had one plumbing issue on day 3 of 5 and it was addressed right away.

Friends

8/10

Excellent

10 Jul 2026

Notoya

The rooms were clean. The only issue was the lack of towels.
Staff was as friendly as they can be. They do appear to be short staffed. Also the staff seems to stick by the manual. Sometimes what they are telling doesn’t seem to even make sense to them but they have to say it I guess.
The specialty restaurant seating situation was a bit frustrating since we were traveling with a larger group.
The activities were top tier and the pools were great. The drinks were phenomenal when you had the right bartender. Check Jason at the swim up bar and Morris at the aqua snack bar for the best experience. We had an issue with a sick guests and needed food for her after visiting the doctor and advised with a note to stay in her room. supervisor Max in the restaurant was able to assist with getting her a meal to her room. I’m not a beach person so I have no complaints about the beach as I was able to get in the water for a few minutes. We had a swim out room right by the food truck and the theater in building 6 and that was a great location. The food truck was a bit disappointing as they ran out of jerk chicken a few times and also ran out of plates one time. The good news is the reef restaurant right next to the food truck has the same food including the jerk chicken. The sports bar at night is a vibe especially on the silent disco night. I would definitely return. We used waves tours for our excursions and the nightlife activities off the resort.

Family_with_children

10/10

Exceptional

09 Jul 2026

Bianca

🙌

10/10

Exceptional

09 Jul 2026

Delita

Loved the entertainment . Very clean room.

Family

10/10

Exceptional

09 Jul 2026

david lachon

Everything was awesome!

Family_with_children

10/10

Exceptional

09 Jul 2026

Tenesi

I will be back
Enjoyed my stay
I didn’t want to leave !!!!!!!

Friends

10/10

Exceptional

09 Jul 2026

Souradeep

Great hospitality by the staff at the resort

Family_with_children

10/10

Exceptional

09 Jul 2026

Cynthia

The staffs were very attentive. Love their friendliness and professionalism. The buffet food selection is ok, but their hospitality does cover that. Would love to come back again.

Family

8/10

Excellent

09 Jul 2026

Gesselle

Beautiful resort with wonderful staff!

Family_with_children

10/10

Exceptional

09 Jul 2026

TANNISHA

I loved everything about this hotel. The service from check-in was impeccable. The rooms were very nice. We had a butler named Rajuan who went above and beyond to ensure our stay was seamless. We will definitely be staying again.

Family_with_children

10/10

Exceptional

08 Jul 2026

Keisha Rana

Customer service is top of the line! I wanted to change my room type and when they had an opening, they contacted me and I was able to change smoothly. I enjoyed my swimout and the food was excellent. My family truly enjoyed our time in Jamaica!

Family_with_children

10/10

Exceptional

08 Jul 2026

Shannel

I I had an amazing time at this property and so did my boys and we absolutely cannot wait to return. The architecture is unmatched made me feel like I was still in Florida the food, the different options. The Italian restaurant was chefs kiss and the reef restaurant that served lunch, the curry and the jerk chicken whoever that chef is really did a great job. The nightly entertainment was also fun. It was totally worth to spend and we’ve been to a couple other resorts and we have to say that this one is our favorite to date upon visit in Jamaica.

10/10

Exceptional

08 Jul 2026

ROSA

Such a beautiful new property! We were so impressed and happy with our stay! All the restaurants we tried, were amazing! The oxtails at the buffet hit every time!! Drinks are strong! All the staff is so friendly and welcoming! This resort has it all!! Make sure to enjoy it all! Definitely coming back! Every room has an amazing view!!

Partner

10/10

Exceptional

08 Jul 2026

Shanique

Big up my butlers Andre and Roy! Big up the premium manager Garth, that man doesnt sleep, he's always on the floor willing and ready to help. big my receptionist in premium Shannie very bubbly and friendly and the extire premium staff everybody nice oh and the host Jason big up! a very well enjoyed trip.

Family_with_children

10/10

Exceptional

07 Jul 2026

Sanela

We had the best time at Princess Grand.

10/10

Exceptional

07 Jul 2026

Melissa

The staff are courteous and professional. My room was clean daily. Kids club was great for my 8 year old and my teens enjoyed themselves as well. Truly something for everyone. We will be back!!

Family_with_children

10/10

Exceptional

07 Jul 2026

Jessica

I loved this hotel. The food was very good and my nephew enjoyed the pool and waterpark. There was a 24 hour cafe that was very convenient. The staff was very helpful and accommodating. I will def stay here again in the future.

Family

10/10

Exceptional

07 Jul 2026

Shelia

The scenery was beautiful, everything was absolutely on point, the food amazing, the staffs were very nice and friendly. I’ll definitely be return.

Family_with_children

10/10

Exceptional

07 Jul 2026

Mabintou

The staff were great and the rooms were kept clean daily

Friends

10/10

Exceptional

07 Jul 2026

Carnell

Friendly and respectful

10/10

Exceptional

07 Jul 2026

Yosmel

Excellent hotel

Family_with_children

6/10

Pleasant

06 Jul 2026

Swati

Travelled with our 2 kids, 5 and 4. The best amenity is the kids club. The staff there are very good and connect with the kids well. I cannot say the same for the remaining staff. The security personnel would pass a smile and say hello. Outside of that the other staff seem unhappy to be there. Not welcoming and buffet staff don't even want to speak more than a word, rarely saw a smile. Out of all their restaurants the Italian was the only good one, others were very average. I had to ask for toiletries 4!!!! Times over 2 days and unsure why they wouldn't give any. This is an average experience compared to other all inclusives we have stayed at in Jamaica.

Family_with_children

10/10

Exceptional

06 Jul 2026

John alex

Nice

Family_with_children

10/10

Exceptional

06 Jul 2026

chital

Availability of non motorized activity.
Friendly staff
Clean resort

Family_with_children

2/10

Poor

05 Jul 2026

Alisha

Terrible beach. Unfriendly staff. One of the pools was closed our entire stay except the last day. The electricity went off multiple times (with no explanation). We will NEVER be back and we will discourage anyone who is even thinking about staying here.

Partner

10/10

Exceptional

05 Jul 2026

Myrmonde

Great customer service . Friendly staff

Family_with_children

2/10

Poor

05 Jul 2026

Winston Lesline

Front desk representative on July 3 2026 was mean spirited to my granddaughter.
We traveled for 12 hours to get to Princess hotel in Jamaica. When we arrived my granddaughter was hungry and there were some discrepancies in booking with Expedia who screwed up the booking.
I asked her to get my granddaughter something to eat several times but to no avail. She had to wait and finish the paper work, although myself and my daughter had checked in and there were unresolved problems with my granddaughter name not on the booking, because Expedia messed up the booking and I had to pay for an additional room . During the interim my granddaughter had to wait for more than one hour and was very hungry, because she didn't eat , during the travels for 10 hours and has some medical issues. Finally when we. got the approval, because of the length of time , not eating she got sick. All these,problems could be prevented, if upon arrival, if they. would allow her to get some food. No water were in my room.

10/10

Exceptional

05 Jul 2026

Eliel

We had a memorable vacation thanks to the wonderful accommodations and staff. Our room was pristine, and everyone we met was remarkably warm and welcoming. We are especially grateful to Tasha for her exceptional attentiveness, and to Morris at the Aqua Bar, whose signature drinks and great service made our trip truly special.

Family

10/10

Exceptional

05 Jul 2026

Shezette V. Blue

The hotel was beautiful and clean, and the staff was nice. Everything was spectacular. It’s important to know that you can eat at all the restaurants as part of the all-inclusive package. We didn’t find that out until the third day. You have Italian and Mexican and Asian and Jamaican and then you have a 24 hour ice cream coffee bar, a sports lounge that you can eat at until 4 AM.

The beach is right there when you walk out the door everything was beautiful on the property. I definitely recommend this hotel and resort and I do plan to return in the fall. Definitely bring single dollar bill so you can tip and we would recommend doing a variety of excursions because it adds excitement to your trip.

Family_with_children

10/10

Exceptional

03 Jul 2026

Sidacia

I had a wonderful time. Our butlers Evon and Patrice were amazing.

Partner