Azul Beach Resort Negril By Karisma

Jamaica , Negril
NEGRIL, Norman Manley Blvd, S/N
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100 reviews shown

4/10

Poor

13 May 2026

Jorge

I am not sure how this hotel got a 5 star rating. I am a seasonal traveler and this is a 3 star at the most. Poorly mantained and the staff was rude and not very helpful.

Family

10/10

Exceptional

12 May 2026

Arielle

Beautiful property and staff were kind to me. Room smelled very good and was very clean.

Self

10/10

Exceptional

09 May 2026

Michelle

Great beach and casual atmosphere.

Partner

10/10

Exceptional

09 May 2026

Angie

Everything was great from the beautiful view from the room, to the ease of getting around, to the welcoming staff, to the access to the beach, bars, shops, restaurants, and nightlife, we enjoyed it all.

Friends

10/10

Exceptional

09 May 2026

Abigail

Everyone there was so nice and attentive they deserve so much

Friends

10/10

Exceptional

09 May 2026

Joshua wayne

Enjoyed my time

Partner

4/10

Poor

09 May 2026

Lovish

The beach is absolutely the best part of this resort. The water, sand, and overall setting are beautiful, and the main reason I’d consider returning. Captain Sheldon was also a major highlight and gave us one of the most genuine, memorable experiences of the trip.

Unfortunately, the resort itself did not live up to the “Gourmet Inclusive” or luxury branding for us. The food was disappointing and repetitive, and the service was inconsistent. While some staff members genuinely cared, concerns often felt passed around without real follow-through.

Carlos from restaurant management deserves real credit for listening and making sincere efforts to improve our experience. However, the overall management response felt lacking, and I did not feel our concerns were handled with the level of care expected from a resort at this level.

The photography experience was also disappointing. While the photographer was talented, the communication felt overly pressured, including being told the photos could be deleted within 24 hours. The editing quality also did not meet expectations, and raw images were not provided.

Overall: a beautiful beach and a few standout staff members, but the food, consistency, management follow-through, and photography experience fell short of what we expected from this property. I would return for the beach, not for the resort experience itself.

Family_with_children

10/10

Exceptional

06 May 2026

Garry

The staff was fantastic and everything about the property was nearly perfect!

Partner

8/10

Excellent

03 May 2026

Romal Radhika

Azul Beach Resort Negril was a relaxing and beautiful escape. The beachfront is stunning—calm turquoise water, soft sand, and sunsets that really slow you down.

The resort itself is easy to navigate and has a comfortable, laid-back feel that makes it simple to unwind. Rooms were clean, airy, and well-suited for a beach vacation.

The staff were friendly, though the marketing team can be a bit persistent at times. Once I firmly declined, they respected it and remained pleasant throughout the stay.

I also really appreciated the gift shops along the beach—it was convenient to browse without ever leaving the shoreline.

Overall, it’s not overly flashy luxury, but a soft, peaceful stay with an incredible beach that makes it worth it.

Family

6/10

Pleasant

03 May 2026

Jacqueline

I had an ocean view suite which was excellent and spacious. The staff was very helpful and friendly, JJ and Michael lifeguards between building 9 and 11 and Marvin concierge for building 10 were amazing. Grounds and room very clean, however no elevators 3rd floor wasn’t bad but if stairs are trouble for you request 1st floor.

No ice machines anywhere so if you need ice your at the mercy of the pool bars which close at 5pm or have to walk it to the lobby before the last bar closes at 1am.

Food wise if you miss breakfast that ends at 11:00, you hav no options besides the coffee bar with limited pickings until 12:30/1:00. Once the pool grill closes at 5pm you have nothing until dinner which is from 6-10pm but what they don’t inform you of is the last seating is at 9:30.

If you’re looking for lively nighttime activities this isn’t the place. The entertainment team does shows nightly that end early and the Rasta Bar/club was never crowded open till 1am.

Clean rooms/grounds, great beach, food was meh and lack of availability of food and drinks was a big downfall.

Friends

8/10

Excellent

03 May 2026

Daniel Edward

Beautiful beach! Staff, food and drink were all good. Property needs some work/love. Broken tiles and floorboards needs to be replaced

Partner

10/10

Exceptional

01 May 2026

Christina

We went into this trip a little nervous after reading so many negative reviews—but wow, this resort completely exceeded our expectations.

The food was a highlight, with plenty of great dinner options, but the Asian restaurant was hands down the best—absolutely worth going more than once. The beach was honestly one of the most beautiful we’ve experienced: soft white sand, calm blue water, just perfect for relaxing.

Our swim-up room was a total game changer and easily one of our favorite parts of the stay.

What really made the trip, though, was the staff. Huge shoutout to JJ, Marian at the buffet, “Boss Man” from security, and Prince, TT, and Sheldon. Their energy, kindness, and attention to detail made all the difference.

So glad we didn’t let the reviews scare us off—this turned out to be an amazing getaway.

8/10

Excellent

28 Apr 2026

alicia

Room was clean. All staff courteous.

Partner

10/10

Exceptional

28 Apr 2026

Craig

Place was amazing! We walk the beach and by far loved Azul’s beach the most! And the honeymoon suit by far had the best views.

Partner

10/10

Exceptional

28 Apr 2026

Jeremy

The beaches were amazing, the staff was great, and they were plenty of swim up bars. We really enjoyed our trip. Expedia is terrible to deal with.

Partner

6/10

Pleasant

28 Apr 2026

Marie-Claude

Chambre vue mer 425, terrible odeur durant 4 jours. Malgré plusieurs avis c’est mon conjoint qui a trouvé le problème et il a du insister pour que quelqu’un vienne enfin régler la chose. Un simple tuyeau sous l’évier avait besoin de colle…. Les meubles de terrasse sont usée et il ya de la moisissure sur tout les cadres et les abats jour. Notre chambre était situé derrière la piscine animée !!! Préparer vous pas moyen de se reposer…. Prévoyez donner du pourboire pour vos chaises de plage. Les live guard mettent des serviettes pour qu’on croit que les chaises ne sont pas libre et ainsi se rendre indispensables…$$$ les serviettes un autre histoire. Apportez vous des débarbouillettes car le service des serviettes est terrible. Mini bar juste de la bière …

Partner

8/10

Excellent

25 Apr 2026

Dayna

Everything was good. Other people had issues with things being taken from their room, but we did not experience that. Only negative thing we dealt with was some of the staff acting annoyed and rude at times.

Aside from that we had a blast, great room, most of the staff was great, beaches dreamy, and culture was fun!

Partner

10/10

Exceptional

24 Apr 2026

Michael Capitao

Beautiful beach

Friends

6/10

Pleasant

24 Apr 2026

Leah

The rooms need to be updated . The food wasn’t the best . Was impossible to get the mini bar restocked . Service was good . People were nice . Beach was beautiful

Family

8/10

Excellent

21 Apr 2026

Victoria

Staff was very nice, and helpful. Love being right on the beach and enjoying time with my family. Very close to a lot of things.

Family_with_children

6/10

Pleasant

20 Apr 2026

Orland

Not at all a “5 star” resort, barely 3.5. Definitely won’t be returning.

Pros: spectacular beach, decent beds and well-sized rooms.

Cons: humid room with mildew smell, lack of towels at, poor food quality, “ocean view” room with no view of ocean, room not ready at check-in time, oddly cumbersome check-out process.

10/10

Exceptional

19 Apr 2026

Radomir

It’s simply one of the most beautiful hotel resorts on Seven Mile Beach. Nestled in an art deco style, it is perfectly maintained, with a stunning sandy beach set among gentle shade, palm trees, and other local vegetation. The water is calm, with almost no waves—sometimes a bit shallow, but every place has its trade-offs. The food is excellent, high-quality, with Jamaican cuisine highly recommended, while they also do a great job with international dishes. Overall, I’d say the entire property feels like one large Caribbean spa.

Family_with_children

8/10

Excellent

18 Apr 2026

Latonia

Clean room, although we had to change rooms in the middle of our two week stay. There were limited clean towels available in the morning but a staff members would come by in the afternoon and offer to secure us some. The beach was the highlight of the trip but my husband had to wake up at 4 am to go out and out our stuff on a chair to have a spot secured on the beach and even after all that we would wake up at 7 and come out to the lifeguards moving our stuff for people who would tip them for a spot. We went from april 3-15 (Easter and carnival) a busy time but the grill restaurant was only open once during this time and the Thai, and italian were on a rotating basis. This listing is a bit deceptive because it mentions 4 or more restaurants but really there are 2 buffets in the morning, a few places open during the day and the 3 restaurants rotate their closing with no communication to guests. You could literally walk across the resort and get to the Italian restaurant only to find out it’s not open and now you have to walk all the way back to the other end. I saw the pools being cleaned by lifeguards and skimmed in the morning but the pool by the lacklustre lobby and the pool by the water rental place were never clean. There were many memorable staff that helped with issues whenever they could but there was definitely a miss communication with work orders taking a while to fill. Shout out to Vesper, Amelia, Kevon, Odette, Latoya, Sparkles, Jermaine, TT, and

10/10

Exceptional

17 Apr 2026

dion streete

Awesome

Friends_and_family Friends

8/10

Excellent

16 Apr 2026

Kim

We had a wonderful time at Azul. The family sized room was perfect for our girls trip. Most of the staff were fantastic. The food was decent and the resort is large so lots of space. The Spa was exceptional and the beach breathtaking .
The resort does need some updates for sure. The boardwalks are starting to have old sagging wood. And none of the pools had shade or loungers for folks. The day bed cushions are worn out. However we had a fabulous time. We loved the foam party and the daily activity options.
It was our first time in Jamaica and we will definitely be back.

Friends

4/10

Poor

15 Apr 2026

Cassandra

The room was horrible - needs a detail cleaning and smells horrible like a cheap motel

Partner

10/10

Exceptional

15 Apr 2026

Ebony N

This property is very nice the amenities were up to par the food was amazing. The staff was very pleasant welcoming made you feel like your family. Most definitely will return next year.

Self

6/10

Pleasant

12 Apr 2026

Mallory

Pictures are deceiving. Looks great online, but not the best in person, specifically the rooms. They don’t provide towels daily, as you have to ask for them, if you want fresh ones. The food options are not the best. Website shows more options and the opening hours is not the best. Overall the food is just okay. They also have a lack of enough patio/beach chair and covering of shade. They are lacking in providing update maintenance on items:cabanas, beach chairs, lighting, overhead cover on a lunch building, and wood flooring by pools.

Partner

10/10

Exceptional

12 Apr 2026

Khaliah

I will definitely be back I loved it

Family

2/10

Poor

12 Apr 2026

lina

Beware to be scammed at the resort !! I was given the name of O’Brien Fortnite transportation to the airport. He charged me $70 for the VIP lounge and express immigration line.. He never sent me any confirmation by email and when I arrived to the airport, to the VIP lounge, there was no reservation in my name. I called the resort and they transferred me to several department, but no one helped me.. the gentleman who scammed me was in the hotel, and everybody knew him.. I do not recommend a place. No one wants to be scammed.!!

8/10

Excellent

12 Apr 2026

Joanna

My family found Azul to be a beautiful resort in a fantastic location in Negril. The beach is calm and warm- just steps from hotel rooms. All the staff was excellent during every encounter- kind, polite, friendly, & helpful. There may have been 1 or 2 times a server was quiet/aloof but never rude. Tipping 1-2 dollars per service was very common here but servers were thankful and didn't automatically expect it. The rooms were quite comfortable and any signs of being outdated were minimal. The beds were great and the whole resort was very clean at all times. The shower was spacious but water pressure and temp would fluctuate from warmish to hot to cold and would turn to a literal trickle for 5 seconds before returning to normal. This occurred all week, no matter the time of day- weird but tolerable. There is a lack of towels that was not addressed by management. If you leave dirty towels for housekeeping they are not replaced. There are no bath mats and you have to get up before 8:00am to get pool/beach towels. They do not get refilled for the rest of the day unless a beach attendant pities you or you gave them a good tip the day before. Bringing your own beach towels & floats is your best bet. If you want a cabana/bed or even chairs, you have to save them before 7:00am. The food was nothing special. There was plenty to eat but the buffets were boring. The coffee bar was great. Overall it was a wonderful trip, but you should know it's not quite 5-star excellence...

Family

8/10

Excellent

10 Apr 2026

Jacek

Yes

Friends

2/10

Poor

10 Apr 2026

Ellis

No activities as advertised.
Beach and ocean divine.

Friends

2/10

Poor

10 Apr 2026

Julian

Mahogany restaurant staff were the best!

Friends

4/10

Poor

09 Apr 2026

heather

No activities happened as planned.
Rooms were not stocked with mini bar and towels.
Swim up room was not ready day of check in.

Family

6/10

Pleasant

06 Apr 2026

Yuriy

Problems with towels (both beac and bath)
Very poor choice of food and not really good, including la carte restaurants.
Low quality alcohol.
Great beach.
Staff is nice.

10/10

Exceptional

05 Apr 2026

Deidra

Exceptional service, amazing property and excellent staff. I'll definitely be returning.

Self

10/10

Exceptional

03 Apr 2026

Joseph Grusczynski

So
Many pools to choose from. Amazing. Staff were amazing, helpful and knowledgeable.
Food was wonderful.
We had the best time.
The only thing that needs to be fixed are the roads. Very bad to get from Montego Bay to Negril.

Partner

10/10

Exceptional

01 Apr 2026

Jaclyn Jade

Pools are great and the beach is beautiful with plenty of trees, cabanas and lawn chairs. There are high chairs in all restaurants. Use bug spray for ackee restaurant. Food and drinks is good. Overall staff is amazing. I would recommend this place for families. I would come back again. Our favourite people are Flame, T.T., aqua sports rental staff including Ashley and the other lady, Travis and the guy always under the tree on the beach.

Family_with_children

6/10

Pleasant

01 Apr 2026

elizabeth

Mr. BTTO and the activities staff were truly fabulous. Our family especially enjoyed the daily beach volleyball at 11—it was a highlight of our trip. The evening entertainment was also wonderful, and the staff throughout the resort were consistently friendly and welcoming. The people and beach were the highlights of our trip.

That said, the resort itself is quite outdated and in need of significant repairs. Many of the walkways and decks felt worn and unsafe in places. The pool area lacked enough lounge chairs, making it difficult for families to relax outside of the water. The beach cabanas also need attention—cushions were dirty, ripped and everything appeared worn down.

The food was what you expect for an all inclusive. Some good and some was not so great.

Unfortunately, our room was also disappointing. The sofa bed was very dirty, and the mattress had springs poking through, making it unusable. As a result, our fifth family member had to sleep in our king bed. We were told this issue couldn’t be fixed during our stay. The cleaning staff were great! She kept the room clean during our stay. They did a great job restocking waters and sodas.

Overall, while the staff and activities were excellent, the condition of the resort and accommodations needs serious improvement.

Family

2/10

Poor

30 Mar 2026

bernard t

Not enough food option
Resort needs more lighting at night
Resort was really boring

Partner

6/10

Pleasant

30 Mar 2026

Dena

The staff and property was more than I expected.

The dining options were consistently good.

10/10

Exceptional

29 Mar 2026

duquesha t johnson

The people are very friendly and sociable. The beach is stunning, great sand and calm waters. Not very impressed by the food, I would have liked more choices and local cuisine and fruits.
Wonderful for relaxing and a quieter getaway.

2/10

Poor

29 Mar 2026

Julie

The furniture in every room needs to be replaced and the sofa was so stained and dirty we had to ask for extra towels to put on it (although the bed and pillows were comfortable). Balcony was missing one chair, nether got it after one week. The grounds and beach are beautiful, clean and very well maintained. The boardwalks are in terrible condition, tripping hazard in some areas (would never pass Ontario health and safety). Upholstered furniture across the property is damaged and heavily stained (totally gross). Aside the buffets, the food is atrocious (smelly seafood, canned and frozen products are used, greasy - worse was the Asian restaurant). The service at all à la carte restaurant is extremely slow so your food arrives cold (understaffed). For example, it took two hours to get two of the three courses for our private beach dinner and we ended up skipping dessert or we would have missed the 9:00 pm show. Nightly entertainment was good, preceded by DJ music at 7:00 pm. Guest service was horrible. All you get is empty promises and lip service. We were given a voucher for a free private dinner on the beach ($150 value) for attending their Prestige Club presentation but not told to keep the voucher till check out. The carpet in their presentation area was beyond disgusting - wipe your feet on the way out material. Upon checkout their added the charge to our bill. After 1/2 hour it was apparently sorted out. Only to find out that they still charged our CC. Still zero reply.

Partner

8/10

Excellent

28 Mar 2026

Nicholas Johnathon

Room clean, most staff friendly aside from a couple bartenders, beach view was fantastic.

Self

10/10

Exceptional

27 Mar 2026

Robert

The beach was great and a good size

Partner

10/10

Exceptional

27 Mar 2026

Johanne

Most fabulous stay - everything was perfect - the room, the staff, the food, the entertainment, pool, very clean resort.

Friends

6/10

Pleasant

27 Mar 2026

Magda M

The beach is just STUNNING!!! The Jamaican restaurant was good but way to spicy for those who cannot handle hot spice. The meat patties were delicious but again, way to spicy for those who cannot handle hot spice. Their version of mild is HOT. I have been to Negril so many times and this is the first time I see a resort that does not have mild versions of the hot dishes. The staff are the best thing in this resort, hands down. The beach life guard Rush is AMAZING!!! Made my stay all the better. Amelia that worked at the restaurants was also AMAZING! They provided top notch service. As for the resort, it needs renovations. My room was good but the balcony needed help. It rained outside, it rained on one side of the balcony. I would say 3 star resorts.

Friends

10/10

Exceptional

26 Mar 2026

Kristine

We were greeted upon arrival, staff is very polite. A few went above and beyond. We did excursions and rides off site but not thru the hotel, we did those on our own. We had the premier swim up suite. We will definitely be back.

10/10

Exceptional

25 Mar 2026

Riley

The property was clean and there were always things to do.

Family_with_children

8/10

Excellent

24 Mar 2026

Thomas

Staff is great

Partner

6/10

Pleasant

23 Mar 2026

John

In mid March the pools were cold, wait times at the restaurants were long, waits at the espresso bar made it almost unusable, and we were never able to get a Jamaican patty our whole visit, lol. Our room had light odors of “plumbing” for periods of the day.
But, the food was good, the beach was wonderful, the room was comfortable (and didn’t smell most of the day), the balcony had a nice view and ultimately it was an acceptable stay for us coupled with time at another resort.

Partner

8/10

Excellent

21 Mar 2026

Kenneth

The resort staff ARE what makes Azul a great place for a vacation. The food was about what one would expect from all- inclusive.
We enjoyed our stay and would likely return.

Partner

2/10

Poor

21 Mar 2026

Rita

Paid for waterfront room, got a cob web filty room. Coffee fixings but coffee pot missing. Had to plead for the bare essentials. Wouldn’t recommend at all. Didn’t get what I paid for.

Family

10/10

Exceptional

20 Mar 2026

Dean

Amazing resort with incredible staff and superior location!

4/10

Poor

18 Mar 2026

Sarah

Getting wash clothes and hand towels was like pulling teeth called three days in a row and none were ever in our room. Got to the resort no towels in room. They brought bath towels that they didn’t replace the 8 days we were there. Also room service never replaces shampoo soap etc. I prefer to wash my body and shower on daily. This should be the normal. I shouldn’t have to even ask.

Partner

2/10

Poor

16 Mar 2026

rody

Toiletries needs attention

Partner

10/10

Exceptional

15 Mar 2026

IYANA

Great stay

Family

8/10

Excellent

14 Mar 2026

Dianne

Beach was spectacular and food was excellent. Room was clean and well stocked. Loved this resort!

Partner

10/10

Exceptional

14 Mar 2026

James William

This is a great beautiful place to stay. I will be back.

Family

10/10

Exceptional

13 Mar 2026

Jacqueline Dawn

Beautiful resort !

8/10

Excellent

12 Mar 2026

JEFFREY

Would definitely return to this resort. The staff are amazing. The pools are very clean and beach is one of the best in the Caribbean. Rooms are a bit dated but kept very clean resort is upgrading the older rooms.

Partner

10/10

Exceptional

09 Mar 2026

Patricia

Exceptional beach food and staff

Partner

6/10

Pleasant

08 Mar 2026

Tracy

Staff slow, most very nice, couple rude ones

10/10

Exceptional

05 Mar 2026

Mike

Grea stay

10/10

Exceptional

04 Mar 2026

terrie

Beautiful beach!!! Good food. Very nice staff

Family

10/10

Exceptional

02 Mar 2026

bob

The room was spotless, and the staff was really great!

10/10

Exceptional

01 Mar 2026

Scott

Our first time here and definitely won’t be lit last. Amazing staff and the beachfront honeymoon suite is a wonderful view and perfectly appointed.

Partner

10/10

Exceptional

27 Feb 2026

Shane

Amazing trip. Beautiful resort and beach

Partner

8/10

Excellent

21 Feb 2026

Jonathan

Most of the staff were friendly and helpful, some seemed annoyed and uninterested. Rooms were clean and comfortable. Housekeeping came daily and refreshed the room. Entertainment was fun and engaging. Beach was amazing! Well kept, blue and turquoise waters, sugar sand, clean. No problem walking the beach in either direction. Great fresh seafood just off the resort. Road noise was audible from the rooms and some of the pools, but didn’t diminish the overall experience. Enjoyed our stay, would visit again in the future.

Partner

4/10

Poor

19 Feb 2026

Franklin

STAFF- After checking in we were told there were no bell men available so we had to wait a few minutes. While waiting we noticed that persons that arrived and checked in after us were being escorted to their rooms by the same bell men that were unavailable to us. After waiting for about 40 mins I took our bags and went to find our room. WE DID NOT GET ESCCORTED.

The next day after the room was made up we realized that the fridge was not re-stocked. We did not even get water. We called and asked for the fridge to be re-stocked but that did not happen, we had to go to one of the bars for water.

About 4:30 that afternoon we realized that there were no clean washcloths so we called and requested some. We called about three times for the washcloths and none were received. The staff completely ignored us.

I gave it two stars because its a lovely room

Partner

8/10

Excellent

18 Feb 2026

Bridget

We thoroughly enjoyed our stay at Azul Beach Resort in Negril. The best part was having the beach just steps from our room. The food was fantastic, and the staff were friendly and accommodating.

Our beach dinner with Damien was a highlight. He promised it would be a night we would never forget, and he was absolutely right.

A few details kept this from a higher rating. There was some inconsistency with room towels. Most days housekeeping left two, but on some days we had only one. Aside from our arrival day, we never received a bath mat, hand towels, or face cloths. After a rainstorm, the pool outside our swim-up room became unusable. We expected it could be cleaned within 24 hours, but it took four days before it was usable again. This was disappointing since we paid extra for the swim-up feature. The hotel mentioned they would send a gift basket to compensate for the loss of this service, but it never arrived.

We were also approached daily to attend a 45–50 minute resort presentation in exchange for a “gift.” Although we were told it was not a timeshare presentation, we declined multiple times and found the repeated requests intrusive.

Overall, a beautiful resort with wonderful staff and memorable experiences.

Partner

8/10

Excellent

18 Feb 2026

Paul

The beach was beautiful. The staff was nice. Our room good but we could hear the traffic passing outside which was annoying, the food in the buffets was not bad but not always hot. The food in the restaurants was not hot, the service in the buffet down by building 12 was always good but the service everywhere else was.not very good. The restaurants by the main entrance, you cannot really have a quiet dinner in any of them as the entertainment outside is so loud and there are three restaurants there and this made dining experience unenjoyable.

4/10

Poor

15 Feb 2026

Billie Jo

We had to change rooms 3 times. Our concierge was amazing at helping but such a hassle. Limited selections of food but perfect lovation and beach. Not much entertainment either.

Leisure Partner

8/10

Excellent

14 Feb 2026

Gregory

The staff was courteous. The food was very good. There is room for improvement regarding the replenishment of towels in the room.

Leisure Family

10/10

Exceptional

14 Feb 2026

gregory edward

Great resort, somewhat dated but very clean and comfortable. Fantastic staff, can't say enough good things about everyone. Beach is great as is the food and drink. Met so many nice fellow travelers. Would definitely return.

Leisure Friends

2/10

Poor

14 Feb 2026

Scott

Well from the get-go we were totally ignored and given the run around about why our Expedia representative wasn't meeting at the times that we were told to meet.We had to go down on two different occasions and wait almost an hour for the Expedia representative to tell us that he's not too sure when her departure will be so email him which we did twice and never received an answer and ended up having to pay out of pocket for our transportation from the hotel to the airport even though I've already paid through Expedia.
Besides the fact that our room had a toilet leaking for almost a whole day before someone came and fixed it because we had to come down to the lobby twice to remind them and we needed towels to pick up the flooding. We couldn't get into our safe with our stuff in it and that took them over 24 hours to fix. We were swindled by the concierge and told we were getting a free massage and a free gift certificate for the gift shop but then after we came down was told there was an hour and a half presentation which we were not interested in so our whole morning had to be turned around. I've turned to Expedia for help because we were also charged 3 days after our departure for a room fee which then proceeded to have all of my cards canceled because of the unfamiliar charge. I've stayed at over 10 different resorts and I've never had this come up as an issue. When I contacted the hotel about it they told me basically I didn't understand how pre-authorizations worked. Beyond frustrated

10/10

Exceptional

13 Feb 2026

Allison

The location was great, the staff were extremely friendly and knowledgeable and the resort itself was very nice! Being 4 months out from a category 5 hurricane the resort looks fantastic. We will definitely stay there again!

Leisure Family

8/10

Excellent

13 Feb 2026

Allan

Customer service was excellent

Leisure Family

10/10

Exceptional

12 Feb 2026

Judi

Fantastic staff and service, clean room, great food

8/10

Excellent

09 Feb 2026

Frances

We got off to a rocky start because we did not get the room we booked. They actually upgraded us for that night, but then we had to change rooms. But the staff were very nice, and the accommodations were great.

Partner

8/10

Excellent

08 Feb 2026

Don

Staff was excellent and beach was great.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Dejouire

All was good and the warmth welcome and attention of the staff made it a great and memorable stay

Leisure Family

6/10

Pleasant

06 Feb 2026

George

The Beach was fantastic. But the resort and the staff seemed tired. Friendly but not much energy. No beach parties, while shows and activities lacked energy. Beach BBQ was delicious, but only saw it once. In fairness, the weather was not great, which was not their fault.

Leisure Partner

6/10

Pleasant

04 Feb 2026

Kimberly Kay

We had to switch rooms twice due to things that weren't working accurately! Once we joined Prestige, we were able to get a Loft Suite. The staff is amazing! So friendly and people friendly! The rooms can really be updated! You should allow the locals to sell their crafts inside the resort! Please change up your entertainment. It was the same as last year when we were there. Also change up the buffet at the Mahogany. The chairs at the bar are very uncomfortable. Actually a guest tipped over and fell hard to the ground. Not even drinking. We Love the seven Mile Beach! It's a beautiful resort that just needs some updates. We'll be back next year again. It's our favorite place in Jamaica ❤️ One more thing, they should have clothing with your label on it ( Azul Resort ).

10/10

Exceptional

02 Feb 2026

Lorna

The Staff was friendly ! We enjoyed the food and drinks. The resort is clean. I would go back there.

8/10

Excellent

02 Feb 2026

Mandi

Room was clean and beds are comfortable. Staff is very nice and helpful.

Leisure Partner

6/10

Pleasant

02 Feb 2026

Meryl

Excellent staff... poor management is the problem with this resort. The swimming pools, bars and grounds were beautifully maintained. The restaurants(not the plates/silverware/napkins) were very dirty and bugs and not your normal \"beach\" ants. If you move a table in the Italian restaurant 5 roaches come scurrying out. Dirt and dust on the glass sculpture in the Palms Breakfast restaurant with dead bugs stuck all over the place.
Management needs to hire nighttime cleaning crew as the wait staff work very hard and are doing a great job. What needs to be done is outside their job duties and reflective of poor management. Front desk is a mess - need better hotel room software/communications. Rooms are hit or miss - we had a tough experience with a poor room(exposed electrical wires in the shower) but were then placed in a normal/decent room. The location is beautiful... so much potential if you get rid of whoever is running it currently.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Jennifer

Every staff member was happy and attentive! Beautiful resort!

Leisure Partner

8/10

Excellent

01 Feb 2026

Diane Kay

Amazing staff

8/10

Excellent

01 Feb 2026

STACY

Amazing staff and clean rooms our housekeeper was great Pauline did a famous job!!

Leisure Family

4/10

Poor

30 Jan 2026

Erica Kay

Check in took entirely too long and we had checked in prior to arrival.
Room was great proximity to beach, pool and food(building 5 family loft). Room got wet every time it rained and shower didn’t drain well. Staff was notified and did nothing. Room service was slacking, always had to ask for towels and fridge to get restocked!
Beach amazing, not enough beach towels.
Food was edible, but nothing great. Not allergy friendly at all.
Staff overall was not friendly, I felt like I was bothering them when ordering anything. Not very appreciative of tips. Will definitely come back to Negril but not at this resort!

Leisure Family

10/10

Exceptional

29 Jan 2026

Richard

Azul resort was perfect I had a great time

Leisure Self

8/10

Excellent

29 Jan 2026

Destiny

My stay at Azul was great. My #1 highlight of the trip was simply the staff. We enjoyed Sparkles , Collin, Dean, and Camille, they were all AMAZING. They also have lots of fun activities going on throughout the day. My only critique is the buildings themselves have a little wear & tear on the outside , looks a little worn down. Other than that our stay was fantastic.

Leisure Friends

10/10

Exceptional

26 Jan 2026

Bianca

Staff was amazing. The beach was immaculate and there were plenty of amenities for all.

Partner

2/10

Poor

25 Jan 2026

Yaffa

This place is falling apart I really deserve a full refund. It was totally misrepresented. Definitely not Gourmet horrible food and beverage..but that was the least of the issues. The beach is the only good thing about this entire experience. Save your time and money don’t stay here. I left early because of how intolerable it was.

Leisure Family

10/10

Exceptional

23 Jan 2026

Angela Elizabeth

We just returned from a week at Azul and had the best time! Our room had a beautiful ocean view from the balcony and we loved to rest out there on the lounger pod. Whether you love the local flavors or are looking for something a bit more common like cheeseburgers, pizza and pasta, there’s always lots to enjoy. If we tried something and didn’t care for it, we tried something else and kept our vacation moving. 7 mile beach is the best beach we’ve found in all our travels and those sunsets bring us back time and time again!

What really makes this place though is the staff. KerryAnn and Indera made the best drinks. Marion, Kerriann, Rita and so many others made us feel welcome and cared for at meals times. Cheryl provided one of the best massages I’ve ever had at the spa (this is my second visit to Azul and second massage with her - HIGHLY recommend). Jermaine, our concierge, checked in on us every day and was a wonderful host and guide. This was a return trip for us so we were excited to reconnect with so many amazing people, including the warm smile and kind heart of Roxanne.

If you’re hesitant based on others feedback, I encourage you to give this place a try, we have grown to love the people of Jamaica and this resort will give you the feel of the heart of this great place.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Satish

AMAZING

Business_and_leisure Friends

10/10

Exceptional

19 Jan 2026

Karina

Most of the staff was awesome and location is truly outstanding. Hotel itself is very average 3 stars at most.

Leisure Partner

2/10

Poor

17 Jan 2026

Jeneva

My room was upgraded to a swim up suite which was awesome but then the room was without tissue the Tv didn’t work and the mini bar was not stocked with water or anything. The bathroom door was broken and jammed, We asked front desk constantly and it was noted but nothing was done.

Leisure Self