Riu Palace Tropical Bay - All Inclusive

Jamaica , Negril
NEGRIL, Norman Manley Boulevard, Bloody Bay Beach
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100 reviews shown

8/10

Excellent

10 Mar 2026

Bereket

We recently stayed at this resort, and overall it was a very pleasant experience. The resort was very clean, and the staff were extremely friendly and helpful. This was actually our third time staying here, and we have always enjoyed the atmosphere and service.

However, we were very disappointed with the restaurant reservation system. According to the website, reservations open at 8:00 a.m. on the same day, but every time I tried to reserve right at 8:00 a.m., the system showed that everything was already fully booked. This happened several days in a row.

During our previous visits, the restaurants operated on a first-come, first-served basis, which worked much better for guests. The new reservation system does not seem to function as advertised, and it was frustrating not being able to secure a reservation despite trying exactly when reservations opened.

I hope the resort reviews this system or improves the process so guests can actually access the dining options that are advertised.

Partner

10/10

Exceptional

08 Mar 2026

Yevgeniy

Staying there was like visiting paradise on Earth. Wonderful beach, comfortable and quiet room, no service issues whatsoever, food quality and selection beyond description, vibrant and helpful staff. Take a snorkeling boat tour, a safari bus tour, kayak or paddle around the bay, enjoy the sun!

Family

6/10

Pleasant

07 Mar 2026

Yunlataa

Ocean was very visible. The air kept turning off making the room moist. The staff were great.

Partner

4/10

Poor

06 Mar 2026

Heidi

We were sent to Riu Negril for a night due to TB being overbooked (inconvenient!). At TB, we chose a garden view room and ended up with a view of the aging property next door. Damion in the buffet is amazing. A lot of little nuances, like the fire alarm activating a few times during our stay, toilets being clogged, and a cockroach in our room will keep us from returning. Not to mention the snafu with the overbooking. Not our jam. We'll try someplace else next time.

Family

8/10

Excellent

04 Mar 2026

Kristin Louise

It was a great view at the Palace on our 2nd night when we actually got to stay there. After a long day of travel we arrived at the hotel to find out we got moved to the property next door which was cheaper, we paid for the Palace and our friends were at the Palace. They shouldn't be able to move us and not let us know in advance. They made us check out of our room at noon the next day, but we couldn't check into the Palace until 3. They should have been more accommodating to us and let us have a late check out.

Friends

6/10

Pleasant

04 Mar 2026

Vonnetta

A few things was missing from the room and the fact the front desk was made aware and no one rectified the issue speaks volumes.THE AC WAS HARDLY ON BUT THE CEILING FAN WAS ON.I will not recommend this place.

Friends

2/10

Poor

03 Mar 2026

Kylee

I was in the hospital completely unexpectedly for 8 nights and missed our trip to Jamaica. Nobody at the resort or through Expedia would help us get a waiver or change our dates. I made many attempts and nobody was willing. We didnt want our money back, just wanted to change to a date we could go. So disappointing.

8/10

Excellent

26 Feb 2026

Jean

Rooms were dated, housekeeping was really good, drink service at beach was sub par or non existent. Front desk was helpful and bar staff were fun. Buffet was good but specialty restaurants ok. Property was very clean. The oddest thing were the beds. Instead of a king, there were 2 full size beds pushed together. I felt like I was falling in a hole all night. The beds were made up with 2 sheets per bed, no comforter.

Partner

8/10

Excellent

26 Feb 2026

Vincent

Great facility and food choice. Staff is very service oriented but tip seems to be required everywhere . I would still recommend this place.

Family_with_children

10/10

Exceptional

24 Feb 2026

Cheryl

The staff and resort are awesome! Everything is so clean, good entertainment, great food. Nothing to complain about!

Friends

10/10

Exceptional

24 Feb 2026

Jason

We had an amazing experience here! The staff was amazing, the food was great, and the weather was perfect our entire week long stay!

10/10

Exceptional

17 Feb 2026

Lynn

Clean room, great staff, great food and the view. The water is stunning. You didn’t feel crowded at all.

Family

10/10

Exceptional

04 Feb 2026

Heidi

Staff is amazing place is incredible

Leisure Family

10/10

Exceptional

04 Feb 2026

Gary Guy

Rooms cleaned well and promptly. Giovanni at pool bar was the happiest and best bartender. Food was good. Entertainment was good. Steel drum band excellent!

Leisure

10/10

Exceptional

02 Feb 2026

Tiffany

Wonderful, friendly, and accommodating staff! Beautiful beach.

Leisure Family

4/10

Poor

01 Feb 2026

Erika

The bathroom was not flushing we had to use water from the shower to put in the toilet

Leisure Partner

10/10

Exceptional

28 Jan 2026

Baylee

Clean rooms, great views, clean beach. Average buffet but great service.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Tina

Great place!

8/10

Excellent

27 Jan 2026

Ian

Great staff. Awesome beach. They should invest in more comfortable beds. Very firm beds in the room.

10/10

Exceptional

20 Jan 2026

Jennifer

The only bad part was leaving. I am already making plans to go back! Loved our time there and the crew at scuba caribe were the best!!!

Leisure Family

8/10

Excellent

07 Jan 2026

Lidiya

Room was cleaned daily. Evening shows were amazing as they reflect Jamaica. Most of the staff were courteous, but some staff who work in the buffet and restaurants (mostly females) were unfriendly and unwelcoming.
We loved fitness classes taught by \"Happy Feet\". It would be great if you add at least one more class of Riumba per week and /or dance lessons.

Leisure

8/10

Excellent

06 Jan 2026

Lidiya

Most of the female staff providing various services was unfriendly, unwelcoming and indifferent.

Leisure Family

10/10

Exceptional

29 Dec 2025

Sujit

Clean Room , best beach view, great service.. Great food.. Great vibe......

10/10

Exceptional

29 Dec 2025

Chellbi

We had an amazing experience at the Riu Tropical Bay Negril! The staff were so welcoming, kind, and friendly. The rooms were clean and cleaned daily (if you choose). We had an ocean view and it was beautiful to wake up to. The property was kept up nicely and very well taken care of. There was always a variety of food options daily. We will definitely be coming back!

Leisure Partner

4/10

Poor

29 Dec 2025

Dmitry

Not a 5-star hotel. It may have been one back in the day. But not now. At most, I'd give it 3 stars.
A beautiful beach and the ocean, yes, but that is not what the stars are given for.
Rude and ignorant staff, black mold in the rooms and bathrooms, clogged showers with barely a trickle of water, missing toilet accessories.
Average at best food, no decent alcohol whatsoever, even impossible to pay extra/purchase. Slightly better wine is only at the specialty restaurants, but nowhere else. Why?!
The hotel insists that everyone use the mobile app. And some genius decided that the maximum number of people per reservation or room is 2. So if you have kids with you or you occupy multiple rooms, you can't make a dinner reservation at a specialty restaurant. Or you must make separate dinner reservations from different mobile phones. But then, when you arrive, the staff tells you that they can only seat you at separate tables. What is the point of all of this?!
Poor WiFi at the entire property. Keeps disconnecting constantly. The only way to fix it is to turn the WiFi off and back on on the device. And even then, at times, it just won't work at all.
Beach chairs covered by bird poo. Old, washed-out beach towels.
The management has been neglecting to maintain the hotel for a while... My experience makes me NOT want to come back to Jamaica again.

Leisure Family

2/10

Poor

24 Dec 2025

Ashish

We booked and paid for a room to accommodate four people, but were initially given a room suitable for only two, which was very uncomfortable. After speaking with staff, we were moved to a four-person room, but not until our third day. The restaurants were consistently fully booked; we were only able to reserve the steakhouse on our last day, and the food was very poor. Additionally, a hotel alarm went off every night at 4 a.m., repeatedly disturbing our sleep.

Positives:
•Plenty of sun loungers available at both the beach and pool; no need to reserve early
•Beautiful beach with calm waters
•Well-maintained garden areas

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Rashida Kimesha

Very wonderful experience!

Business_and_leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Scott

Every thing was good

Leisure Friends

10/10

Exceptional

03 Dec 2025

Prince

Excellent resort

Leisure Self

8/10

Excellent

25 Nov 2025

Jealen Robleado

Great place to stay especially the beach!! We’ll definitely come back.

8/10

Excellent

31 Oct 2025

Keith

Courteous staff

2/10

Poor

30 Oct 2025

Natalia

Terrible. Costumer services non existent

10/10

Exceptional

30 Oct 2025

Breshana

From the moment I arrived at the property, Beverly was determined to take excellent care of me. She embodies the true spirit of my island and reminded me what it means to experience genuine Jamaican love. The food was amazing, even my picky eater enjoyed every meal! My 7-year-old daughter felt so safe and comfortable that she confidently got her own food and visited the children’s club on her own. Words cannot express how proud I am of RIU Negril. Thank you for an unforgettable stay!

Leisure Family

10/10

Exceptional

26 Oct 2025

LATOYA

Property was nice and had many excursions to pick from, the staff was nice and attentive and the beach was amazing as well as the service on the beach

Leisure Partner

10/10

Exceptional

24 Oct 2025

Michele

First time in Jamacia and we will definitely be back!

Leisure

10/10

Exceptional

22 Oct 2025

Heather

Yes

Friends_and_family Family

8/10

Excellent

22 Oct 2025

Michael

i didn’t like how the desk personnel treated me on a incident I had there. i paid for two suites but treated me like I was off the street. I come to jamaica like every two months sometimes I bring 100 friends with me but to be honest moving forward I will probably use another resort

Leisure Friends

8/10

Excellent

21 Oct 2025

Jacqueline

The beache is beautiful

10/10

Exceptional

21 Oct 2025

Erin

Loved the location, staff was very nice, rooms were clean. Would happily stay here again.

Leisure Friends

10/10

Exceptional

20 Oct 2025

Farouk

Great

10/10

Exceptional

20 Oct 2025

barton

Perfect

10/10

Exceptional

17 Oct 2025

Dijana

The stat is wonderful! The entertainment group fantastic! The food, AMAZING!!! We had a great time and will definitely be back!

10/10

Exceptional

13 Oct 2025

Tariq

The food was excellent , and the RIU Resort tropical Bay was an excellent Stay. There were many activities which the staff and everyone was so polite. I will be coming again sometime next year.

Leisure Partner

10/10

Exceptional

13 Oct 2025

wendy

Beautiful beach, wonderful food. A perfect, relaxing girls trip vacation.

Leisure Friends

10/10

Exceptional

11 Oct 2025

Christina

My second time in Jamaica and this was my favorite hotel so far! Great staff great food overall 10/10

Leisure Friends

10/10

Exceptional

06 Oct 2025

Maria Angelica

The Beach.

Leisure Partner

10/10

Exceptional

06 Oct 2025

April

This is my second time staying at this property, and it never fails. The staff are some of the most amazing people. Judith who is so very wonderful. She even remembered us from our trip two years ago. She provided the best drink service on the beach. Shanese who always made sure our room stayed clean, and boy did shane and Powell show us great service at the buffet. These people certainly deserve a raise, and to be praised. Thank them for me for all they do. I hope theybare there when we return. Best place ever!

Leisure Partner

6/10

Pleasant

05 Oct 2025

Jayden Annette

Nice ocean view rooms!

Leisure Partner

8/10

Excellent

05 Oct 2025

Samara Lizbeth

Beach was beautiful.

Leisure

10/10

Exceptional

05 Oct 2025

Cheyenne

Staff made our stay exceptional

Leisure Friends

10/10

Exceptional

02 Oct 2025

Lauren Ashley

The staff at this resort were AMAZING! Good was what you would expect, but had a huge variety. Our room did have a moisture/mold problem but we were rarely in the room so we made it work. Room service were cleaning your room everyday and sometimes even twice a day, so you always came back to a clean room. Definitely recommend having enough cash on hand, as there’s no ATM on property. Remember to support the locals on the beach and purchase souvenirs from them!

Leisure Family

6/10

Pleasant

02 Oct 2025

Lasean

There were roaches everywhere! I stayed on the second floor and had to kill 4 roaches inside my room. Also when walking around I kept seeing them run up walls and going into other rooms. Other than that the views were amazing and the property itself was nice.

Partner

6/10

Pleasant

02 Oct 2025

Martina

Returned for the second time and unfortunately it’s not the same. Strict restaurant restrictions. Only got to visit one restaurant during our week stay. Also some of the staff members were rude. I asked for a paper napkin and he told me he didn’t have any. I asked him if he can take it from the empty table next to me and he said the napkin was accounted for. Also asked for a bottle of water for the baby and he said he didn’t have any. I would have to get it during room service.

10/10

Exceptional

29 Sep 2025

Joy

Great amenities
great value
Beautiful upgrades to the interior as i have been here a few times before CoVID
Staff were very pleasant and welcoming
Only complaint was toilet backing up but was attended to promptly when front desk was notified.
Overall great experience and I will return and refer to others

Leisure Partner

10/10

Exceptional

28 Sep 2025

Ayoela

Staff

Leisure

10/10

Exceptional

28 Sep 2025

Lynn

Great swim up bar staff! Great pools and beach!

Leisure Partner

8/10

Excellent

27 Sep 2025

Tiffany

We had a wonderful stay. The property is on a perfect part of bloody bay. Can't beat the sunsets and the bay is very calm. The property is clean however the lack of elevators caused a lot of problems for me and my partner. Please put in elevators. Also the 24 hour lounge is just blah. The food is mediocre at best. Always old and dried out food. Wish we had a sports bar like on the sister resort. I also wish there were better options for room service menu. The food is so limited. Why not provide burgers and fries and some pasta dishes. Warm dishes for your guest who are feeling unwell or exhausted from climbing 3 flights of stairs in a very humid environment. I think adding a club option would help to provide more options for those who want more luxury. Aside from that we had a great time. And if we see some improvements we will be back in a heartbeat.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Maya

Drinks and food were good, not a problem for my trip but property doesn't have elevator. They did ask before just assigning a higher floor

Leisure Family

10/10

Exceptional

23 Sep 2025

Ericka Ruth

This property was very well taken care of. The rooms were cleaned every day. The staff was wonderful from the house keeping to the security, they were all very friendly and courteous. The beach was exceptionally beautiful. We enjoyed it everyday. The food was great with a great variety. Never boring. We ate mostly at the buffet.

Leisure Partner

4/10

Poor

23 Sep 2025

Bernadette

Toilet in the room clogs up constantly

10/10

Exceptional

17 Sep 2025

Peter

From the moment we arrived, everything felt like a dream. The staff greeted us with genuine smiles and made us feel like family. Our room was spotless, stylish, and had a breathtaking view of the garden —waking up to that every morning was pure magic.
The food? Absolutely delicious. Every meal was fresh, flavorful, and served with care. We especially loved the local dishes and tropical cocktails by the pool.
Whether we were lounging on the beach, enjoying live music, or just soaking in the sunset, every moment was unforgettable. This hotel made our Jamaican getaway truly special, and we can't wait to come back

Leisure Partner

10/10

Exceptional

17 Sep 2025

Funsho

The resort is very nice.

Family

10/10

Exceptional

13 Sep 2025

Carlos

Nice hotel friendly people. Krystal at the lobby bar the best..allison mike geovane at the beach bar the best....and deboy the lifeguard 👍👍.the resort need more entertainment but is nice

Leisure Partner

10/10

Exceptional

12 Sep 2025

MARIA DEL CARMEN FERNANDEZ DE

Awesome Resort! Great all around experience.

8/10

Excellent

10 Sep 2025

Thomas russell

The toilets through out the resort were terrible. Easily clogged and just terrible. Our room toilet clogged day one. Used lobby bathroom, clogged. Spoke with other tourist to hear Clogged. I used the batjroom garbage pail, filled it with water, dumped in toilet to help flush

Leisure Partner

10/10

Exceptional

09 Sep 2025

Gabriel

It is an excellent resort by the sea for one to vacation and relax.

Leisure Friends

10/10

Exceptional

08 Sep 2025

Evelyn

The best

Leisure

10/10

Exceptional

05 Sep 2025

Dave

The staff was very friendly, courteous and helpful. I shall return and bring others.

Leisure Self

10/10

Exceptional

02 Sep 2025

Hao

They have the best food and entertainment in area.

Family_with_children

4/10

Poor

02 Sep 2025

Adedayo

Rude server

10/10

Exceptional

31 Aug 2025

Ernest

Everything was great

Leisure Partner

10/10

Exceptional

28 Aug 2025

Mina Nageh Fahmy

I like this place

Leisure Family

10/10

Exceptional

26 Aug 2025

Sabita

Everything was amazing. The beach was crystal clear.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Vladimir

Great facilities and food. Beach was amazing. Quiet bay with great views

Business Family

10/10

Exceptional

25 Aug 2025

Syeeda

Our room was very close to the beach. Easy access.
Service was excellent!

Did not like the solicitors walking up and down the beach trying to sell you their products or services.

Leisure Family

10/10

Exceptional

24 Aug 2025

Mario Maher

This place was amazing

Leisure Family

10/10

Exceptional

24 Aug 2025

Dimitry

My family and I truley enjoyed our stay at Riu Palace Tropical bay. The activities and events were great. The room was clean and the service was top notch. We stayed on the resort the whole stay and we didn't feel like we missed anything not exploring the island.

Leisure Family

10/10

Exceptional

24 Aug 2025

NARMIN

We stayed 8 nights and had an excellent time! The staff, the entertainment, the food, everything was perfect! We will definitely be back!

10/10

Exceptional

24 Aug 2025

Ellisa

Everything about the resort was great!! Would definitely go back again!

10/10

Exceptional

24 Aug 2025

Reneh Fikri

I like the staff and the food

4/10

Poor

23 Aug 2025

Selina

Great staff at reception, great cleaning staff. Wiifi was a great disappointment. The wifi connection was only good in the lobby, room and buffet areas. There was poor wife service in the restaurants, in the other common areas and near pool. There was no wifi at the beach.

Leisure Self

10/10

Exceptional

23 Aug 2025

Michelle

Loved this resort the beach was amazing the food was great definately will come again

10/10

Exceptional

23 Aug 2025

Magdy

Place was very clean and staff was super friendly with a great vibe. Everyone made us feel very welcome. The resort is beautiful and has a lot of activities everyday for kids as well as adults.

10/10

Exceptional

21 Aug 2025

Lulezim

The staff was amazing. the food was top notch. Can't complain about a single thing. The beach was the best. One of the best services ever received.

4/10

Poor

18 Aug 2025

wilmore

The staff were very warm and welcoming. The housekeepers did try their best to keep the rooms comfortable but there was a constant smell of sewage in my room. I don’t know what caused it, I also smelled the odor in certain locations while walking the property. The buildings are poorly designed; no elevators for three floors! The food was a 4/10. Parking is not secure. Entertainment at night was good. The pools were very small and there are only 4 restaurants and 3 of those need a reservation.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Marina

The property was right on a beautiful beach, the rooms was very clean. Overall I enjoyed my stay. I will come back again.

10/10

Exceptional

17 Aug 2025

cori

Fun time .

8/10

Excellent

17 Aug 2025

howard f

Good.

Leisure Friends

8/10

Excellent

16 Aug 2025

AWNI WADIE ABU

Everything was excellent except for the lobby it was hot at all the time

Leisure Family

6/10

Pleasant

13 Aug 2025

Sonia

It’s pretty, has lots of beach, staff was friendly. Drinks were great ! Food was so so. Not really served hot and fresh. Entertainment was ok. Could use some different acts maybe

Leisure Family

2/10

Poor

10 Aug 2025

Karla

Stayed July 19–26, 2025. Rooms were infested with roaches, spiders, and other bugs. Hair on floors, in bedding, and bathrooms; one bed smelled of urine. Food areas had roaches, fruit flies, and water pitchers filled with a garden hose. Guests smoked cigarettes , family-friendly resort.

10/10

Exceptional

10 Aug 2025

Natasha

Love it

Leisure Self

10/10

Exceptional

08 Aug 2025

Mark

I have no complaints at all!

Leisure Friends

10/10

Exceptional

07 Aug 2025

Katarzyna

Te property was very clean. Stuff was amazing! Great location and beautiful beach.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Kevin

Very accommodating, gated area with security on the grounds and property on the beach, I love the hotel style treatment, change of towels and cleaning daily and staff wash your clothes at the end of your stay, I definitely recommend.

8/10

Excellent

05 Aug 2025

Nicole

Resort needs a ATM machine, pool should stay open to guess a little longer.

6/10

Pleasant

04 Aug 2025

LATASHA

The staff at times was not friendly or cooperative

Leisure Family

10/10

Exceptional

03 Aug 2025

Carla

I went with my partner and teenage niece and nephew! It was an 8 out of 10 and I'd go again. I am giving it an 8 because the specialty restaurants book before you get there. I also had to pay an extra two hundred to be closer to my niece and nephew, so they were not on the other side of the resort, even though we were booking with two rooms. Wouldn't it make sense to keep the rooms with the same booking and last name together! The food was great the entertainment throughout the day and night was great and I loved that there was always an adult and kid option!

Leisure Family

6/10

Pleasant

02 Aug 2025

Jeriell

Review

I didn’t like how I paid extra for an ocean front view when I couldn’t see the ocean because the trees cover the whole view it’s was pointless !!! also there were no comforter on the bed only sheets it was cold at night when I slept also the liquor that was in the room was not topped off upon arrival and also I didn’t like how I was on the beach every single time I kept getting approached and harassed by locals trying to sale me things beside that everything was good I highly recommend they get better security on the beach and stop letting locals harass hotel quest into buying things

Partner

2/10

Poor

28 Jul 2025

Latasha

Moldy Room + No Refund Despite Early Checkout

We arrived on July 24, 2025, and were immediately hit with a strong mold and mildew smell in the room completely uninhabitable. Housekeeping never showed up, so we called Expedia. Their rep told us to check out immediately and promised we’d be refunded for the hotel portion.

We followed instructions, checked out the same day without staying, and the hotel confirmed our departure. Now Expedia says we’re losing the full $2,700 because the hotel won’t approve the refund even though we didn’t use the room.

This is unacceptable. We didn’t cancel or no-show we were advised to leave due to unsafe conditions. This experience has been incredibly frustrating and feels like a scam. Guests should be able to trust that if a room is unsafe for health reasons, they won’t be penalized for refusing to stay. I’m now having to fight for a refund that should’ve been automatic based on Expedia’s own advice and the hotel’s conditions.

Avoid this resort if you value cleanliness, air quality, or customer service. And avoid relying on Expedia support unless you get everything in writing. Very disappointed!!!!!😡😡😡

Leisure Friends