Name: Riu Palace Tropical Bay - All Inclusive
Address: Norman Manley Boulevard, Bloody Bay Beach, Negril, JM

6/10

Pleasant

27 Jul 2026

Dinesh

This was our first time in Negril and first time staying at an RIU property. Overall, it was a great hotel however they charge you $5 if you lose a room key. We were traveling with a group of 32 family members and the food at the restaurants were not the best. However, the buffet for breakfast and dinner were not bad. The property is well maintained and the rooms were always clean.

8/10

Excellent

27 Jul 2026

Bharat

Best part was water and beach. The staff was ok. Had to ask before they did things intuitively. The Restaurant were awful probably the most disappointing part of the property. The buffet was good. The rooms were excellent.

10/10

Exceptional

22 Jul 2026

Wendi Denise

We honestly loved everything about the resort! Our rooms were adjoining, as requested. They were clean and the staff was wonderful. We loved the restaurants and the buffet. The adult pool and pool bar were also outstanding.

Family

8/10

Excellent

22 Jul 2026

Selicia

I gave this property 4/5 stars for the registration process. Totally unprofessional and no empathy. We communicated prior to the arrival to confirm stay, and set up private transport. During this time, reservations were looked up and no indication that there was a “issue” with payment! Upon our arrival, we were asked for the card we paid with, which was a virtual card and a new card had been issued. The hotel basically were prepared to turn us away if we did not repay for the reservation and wait for a full return.. despite the payment clearing on both our ends, they wanted to run a $1 charge on the original card. We offered other cards for incidentals and were denied. That was a very frustrating process. Then another person in our party had to come daily to confirm transfer back to the airport which was a hassle! Aside from the registration process, the food was good at the buffet, we did not visit the specialty restaurants. Entertainment was great. Bar staff amazing! Wait staff amazing. Grounds were clean. Rooms were cleaned twice a day and no issues. I would say the common thing is there’s no blankets so either bring one or request, we traveled with our own. We ran the AC because it was humid but it did get cold overnight. The beach was nice. I would say get up early if you like good seats at pool or beach as people reserve their spots around 8am. You get 1 pool towel card per person so bring a beach towel if you need extra. Overall was a good stay, besides registration.

10/10

Exceptional

19 Jul 2026

Abrham Lincoln

10/10 Resort
No complaints.

Family

10/10

Exceptional

16 Jul 2026

Tsion

Multiple beachfront spots at the hotel starting from the dinning area all the way to the residential buildings. The beach front rooms are absolutely gorgeous to see and hear the ocean, sunset etc
Food was amazing . Especially impressed with the many options of authentic Jamaican food. Would definitely recommend and go back myself.

Friends

2/10

Poor

12 Jul 2026

Jazz

….

10/10

Exceptional

12 Jul 2026

Tsion

Clean and pristine. Beach view was awesome. Food was great especially the Jamaican food

8/10

Excellent

11 Jul 2026

Bernard

Staff was friendly

Friends

10/10

Exceptional

11 Jul 2026

Tonya Yvonne

Very well kept.

Family

2/10

Poor

07 Jul 2026

Iviance

Retirement home

Family

10/10

Exceptional

04 Jul 2026

Myana

The room was clean and spacious. The employees and food was great! The beach was gorgeous as well.

Family_with_children

4/10

Poor

04 Jul 2026

Joan

The food was so basic and limited. The buffet restaurant had friendly staff but there were baby roaches crawling from under the tables each time i went. The room smelled like mildew and the bed was damp the entire time. You can hear traffic noises and the cleaning services staff were always so noisey throughout the day. I called front desk for water and took several calla and all day for them to send water. The shower drain clogged so easily. The best part of resort was the fresh lobster on the beach near the resort called Office of Nature and the beach itself was amazing.

Partner

8/10

Excellent

03 Jul 2026

Kathleen

The food was very good. The view was spectacular. The staff was very helpful. Housekeeping fell below our expectations

Friends

10/10

Exceptional

03 Jul 2026

Laila

The staff are friendly and professional!

Partner

10/10

Exceptional

03 Jul 2026

Predrag

To us beach is most important one, and it is 10/10.
Everything is clean and well maintained, especially to us is important how the food is handled, which is done exceptionally well, from the servers uniforms, plates, glasses and food (cold and hot).
Staff is always there to help when you need them.
We did enjoyed our stay and we will be coming back.

Family_with_children

10/10

Exceptional

01 Jul 2026

Anna Lynn

The rooms were always clean and well stocked. The amenities filled all of our needs throughout the week.

Family

10/10

Exceptional

01 Jul 2026

Elaine

The beach is so beautiful and the entertainment was great.

Partner

10/10

Exceptional

29 Jun 2026

Heather

First time in Jamaica and Hotel Riu set the bar high. Clean resort, amenities were great, and everyone was so helpful. We will definitely be back!

Family_with_children

10/10

Exceptional

29 Jun 2026

Steve A

N/A

10/10

Exceptional

28 Jun 2026

Lamont

Everything

Partner

8/10

Excellent

28 Jun 2026

Richard

The staff is great. Buffet waiters, Damian and team were great! Activities staff is great as well. Music is great too.
Our only issue was the app and difficulties booking reservations for the other restaurants were difficult and we only got a chance to eat at steakhouse and Japanese. Both very good. You cannot book a reservation until you have your room number which you cannot get until you check in, and by that point you are two days out from the reservation since everything books out 2 days out. Luckily the buffet had different choices and was very good as well and rotated daily. Check in and check out our super easy which we appreciated compared to other states at other resorts. All in all a very nice property not to mention the beach is beautiful😊

10/10

Exceptional

28 Jun 2026

Dawn Marie

This is my third time staying at a resort in Jamaica. The service was absolutely amazing, especially the servers, Kameka, Shema, and Verna, and the FUN crew. There was never a dull moment, and we all had a blast. We will be back!

Partner

10/10

Exceptional

24 Jun 2026

Alex Hollis

Amazing place to have a great vacation. Everything works like a well oiled machine.
Staff extremely attentive when you need them. Rooms are large and clean. Buffet’s Food is great and tasty. Selections are satisfying.
Long story short it was great choice for my family to spent a week. Highly recommended.

Family_with_children

10/10

Exceptional

21 Jun 2026

Christopher

Family of 4 staying for a week, the resort and staff were perfect. This stretch of ocean at Bloody Bay is a dream. The Blue tents were a fun experience where we bought a few local crafts. The walk to the sister resort RIU Negril was easy and a nice plus to be able to use 2 resorts. The food was great all week at the buffet, and the specialty restaurants didn’t disappoint. 10/10.

10/10

Exceptional

21 Jun 2026

Bella

The food was fabulous!!!

Partner

10/10

Exceptional

18 Jun 2026

Grant

Very Nice!

Partner

10/10

Exceptional

14 Jun 2026

Schenelle

The food and culture

Family

10/10

Exceptional

13 Jun 2026

Megnauth

Awesome place to enjoy a nice relaxing vacation.

Family_with_children

10/10

Exceptional

11 Jun 2026

Ritika

Amazing

10/10

Exceptional

10 Jun 2026

Arnol

AWESOME HOTEL AND SUPER FRIENDLY AND ATTENTIVE STAFF. THE CLEAM, CALM, AND PRISTINE BEACH WAS THE HIGHLIGHT OF OUR TRIP. WE LOVED THIS PLACE!

Family_with_children

8/10

Excellent

08 Jun 2026

Jessica

The property was beautiful. The beach is stunning and the resort itself is spotless. Certain amenities were lacking; wifi was out for a day and was inconsistent overall, room service was often not available and lacked sufficient options, the bar service at the beach was slow or not available. The atmosphere is nice, quiet, and feels safe and secure for a solo traveler. I would return.

Self

10/10

Exceptional

07 Jun 2026

Josefa Maria Cruz

Amazing stay!

We had a wonderful experience at Riu Palace Tropical Bay. The buffet staff were incredibly attentive and made us feel like part of the family throughout our stay. The team responsible for the non-motorized water sports and tubing activities were exceptionally friendly, helpful, and consistently went above and beyond to ensure we had a great time. The entertainment group was also amazing, especially the Colombian guy.
However, besides that, true highlight of our vacation was the beach, warm, crystal-clear, calm, and impeccably clean. It was absolutely breathtaking. The spectacular sunsets each evening made the experience even more memorable.m!
We genuinely enjoyed every moment of our stay and would not hesitate to return. We highly recommend this resort and look forward to visiting again in the future! ⭐⭐⭐⭐⭐

Family_with_children

10/10

Exceptional

01 Jun 2026

Candace

Traveled with my baby son and husband and the grounds the staff the scene was 5 stars would recommend

Family_with_children

8/10

Excellent

30 May 2026

Patricia

Beautiful property and the ocean front rooms are amazing! Would have given a perfect score but it took days to get towels which was the one annoying thing. We would definitely return.

Partner

10/10

Exceptional

28 May 2026

Blake

Very friendly staff. No issues or concerns.

2/10

Poor

27 May 2026

Dr. Fabian

My biggest issue with RIU Palace Negril was the cost of adding a guest. Before arriving, I checked online and spoke with RIU representatives, who indicated it would cost about $400 to add someone to my room. I was told I couldn't modify my reservation because the hotel was sold out, even though I wasn't changing rooms - I wanted to add a guest.

When I arrived, I was informed the actual cost would be over $800. At that point, I had no realistic choice but to pay it. Had I known the true cost in advance, I would have made a different decision. My room was about $1,100, so for only a few hundred dollars more my guest could have had their own room and bed.

Other issues included:

The room I selected with two beds was not provided, forcing my friend and me to share a bed.
The A/C was not adjustable.
The TV didn't work.
There were only two outlets in the room.
My reservation was changed when I added a guest, and I couldn't check in without them present.
A fire alarm went off at 6:51 a.m.
The floor outside our room stayed wet throughout our stay despite reporting it.
Food quality was below expectations.
Only one bar remained open after 6 p.m., and it consistently smelled like sewage.
The pool closed at 6 p.m.
Taxi prices were excessive—about $40 per person for a 15-minute ride.

Overall, I left feeling frustrated by the pricing practices and disappointed by the overall experience and the hotels communication. Confirm all pricing and room arrangements in writing before booking.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Charles Brandon

Rooms were spacious and clean with beautiful views of the beach and ocean. The resort is all inclusive (food, drinks). There are several restaurants buffet, steakhouse, Japanese, and Italian Restaurants. The service and food was amazing. Lots of activities throughout the day. You can also checkout kayaks, pedal boats, and pedal boards. They have 120 volt outlets, the accept US currency. The also restock your fridge daily with soda, and water. They have tour booths to book excursions while you’re there and plenty of transportation options. I would highly recommend this resort.

Family

6/10

Pleasant

27 May 2026

Michelle

Floors were slick after the rain which caused me to fall. Room floors were also very slippery, but clean. Staff comes in at odd hours and even during the late evening when you might be out and found my credit card and stole my numbers

Self

6/10

Pleasant

26 May 2026

Teanease

I thought when I paid for a type of room that I would have a garden view room or ocean view room and that did not happen. Garden view meant that you could see lawn between the buildings. The rest of the view was white brick buildings. I changed rooms a couple times but gave up because it kept getting worse. No views and next to the road with loud traffic noise! So then they ask you to upgrade for $220. No! I wanted what I paid for. The food was always GREAT! The housekeeper and waitresses were awesome. Front Desk staff I thought “gaslighted” me a lot.

Partner

10/10

Exceptional

25 May 2026

Mary

The whole experience wad over and above. The staff was so friendly and helpful. Everything we needed was at our fingertips. The property was exceptionally maintained, entertainment was magnificent, food was stupendous. I can't say enough wondeful things about our stay. High recommend.

Family

10/10

Exceptional

24 May 2026

Karl

Very beautiful resort

Partner

6/10

Pleasant

23 May 2026

kenneth joseph

The dining and bar staff were great. The front desk staff was poor. I booked a oceanfront room but then charged me $400 extra for a ground floor. Entertainment was not good like it used to be. I got sick from the room service and the front desk did not even apologize for it. Not sure if we will be back.

Partner

6/10

Pleasant

23 May 2026

Leesa

The staff for the most part seemed miserable. Not your usual friendly jamaican people. Was disappointed by this.

Family

10/10

Exceptional

22 May 2026

Brittany Dominique

When you book a double room the beds are side by side. There is no separation between them, I was a little disappointed with that setup, however, the rooms were very spacious and well maintained. All of the staff were helpful and very friendly ! The buffet restaurant provided quality food and beverages along with a wide variety of cuisines to select from.

Friends

8/10

Excellent

20 May 2026

Joseph

The staff was more than friendly and helpful.The food was good, plenty to choose from, a little hard to make reservations in the other restaurants.
The only thing i disliked, was no swimming after 6pm,and no hot tub. And people smoking in crowds.

Partner

10/10

Exceptional

19 May 2026

Tatr

It was a really good day. I enjoyed it a lot beautiful scenery, gorgeous beaches, and great food were helpful Staff.

Partner

10/10

Exceptional

17 May 2026

Vlad

Great Resort!

10/10

Exceptional

16 May 2026

Alexis Patrice

My family and I had an amazing time from hotel/ staff to excursions top notch !!!

10/10

Exceptional

15 May 2026

Rahul

Quite an excellent hotel. Everything was immaculate from the service, the food, and the overall hospitality. The only area of improvement would be to have a consistent time for housekeeping. On certain days it was done during the daytime and on certain days during the late afternoon. Would certainly stay here again and would recommend for sure!

Self

10/10

Exceptional

14 May 2026

Gregory

Food was very good IMO. Who doesn't love drunken curry goat or jerk chicken at 1AM?? The beach is beautiful as well. No complaints and would come back.

Friends

10/10

Exceptional

10 May 2026

Andi

We had a wonderful stay at Hotel Riu Montego Bay. The hotel was very clean, the staff was friendly and welcoming, and the overall atmosphere was relaxing and enjoyable. The food was fresh, plentiful, and offered a good variety, which we really appreciated. The beach and water were also very clean and beautiful, making it easy to enjoy our time by the ocean.
The only downside during our stay was the beach vendors. They were very persistent and often continued approaching us even after we politely said no several times. At times, vendors came directly to our beach umbrella multiple times, which interrupted the relaxing experience. I’m not sure whether this is permitted by the hotel, but it was the only part of the trip that felt uncomfortable.
Overall, we had a great vacation and would still recommend the hotel for its cleanliness, friendly staff, good food, and beautiful beach.

Family_with_children

10/10

Exceptional

09 May 2026

Leanne

Beach beyond amazing. Very appealing a la carte restaurants and staff was so friendly!

Family

10/10

Exceptional

08 May 2026

Thanasis

Very nice resort and very friendly people except of the rude jerk chicken guy. Great food and excellent beach. Zero waves, zero sargasso, crystal clear sea. They just could use more palm trees for shade.

Partner

10/10

Exceptional

08 May 2026

Vivian

Will be nice sun shade in the beach, because the sun is very hot and has few shade from the trees.
The dryer in the room wasn’t working.
The employees are amazing.

Partner

10/10

Exceptional

06 May 2026

Jamillah

Honestly great hotel, clean, great entertainment even the food was amazing 10/10 the beach was nice as well ! Drinks were fire 🔥

Partner

10/10

Exceptional

05 May 2026

Jericka

The hotel is beautiful inside and out. Staff is friendly. Rooms are just as described from the pictures. Our room which was ocean view in building 6 had a nice view but you still had palm trees blocking but it was still ok. They have a good variety of food to choose from. Regular drinks are ok but taste watered down. Overall everything was great and would definitely come back.

Partner

10/10

Exceptional

04 May 2026

Jamie

Everyone was friendly

Partner

10/10

Exceptional

04 May 2026

Terri

I can't count the times I have visited the RIU, hurricanes and all. The Hotel amenities', staff and gorgeous beach keep calling me back again and again. My Ocean view room had the best sunrises and sunsets absolutely beautiful. The staff is very pleasant, and the upkeep of the property remails the same. My favorite resort!

Friends

8/10

Excellent

02 May 2026

Joseph

Overall the property was great! Beach is amazing and staff was very friendly. Food was very good as far as all inclusives go. Getting reservations for the restaurants is difficult and the process to book for more than 2 people a little wonky. Be prepared to be frustrated there but not a deal breaker for us. We will go back simply for that beach.

Friends

8/10

Excellent

01 May 2026

Jasmine

Nice property! Even better than the pictures online! Food was phenomenal, well seasoned! Best resort food I’ve ever had! Staff very friendly and accommodating! Very relaxing time…

Family

10/10

Exceptional

28 Apr 2026

peter

Great place

Family_with_children

10/10

Exceptional

28 Apr 2026

Sherri Lanell

Not impressed with the buffet 6/10

Family

8/10

Excellent

27 Apr 2026

Norma

The food was phenomenal! Very well seasoned, good variety. Staff was friendly and accommodating. Ocean front property, steps to the beach.

Family

10/10

Exceptional

26 Apr 2026

Brandy

The room was cleaned, staff were good.
Beach was nice, not many shade options Available which made it hard for when you wanted to enjoy shade.

Vendors were constantly roaming- roughly every 15 mins which made it hard to enjoy a good beach nap.

Entertainment was good throughout the day along with the evening shows.

Breakfast as good-lunch buffet limited options

Al Carte were decent options as well.

Partner

6/10

Pleasant

25 Apr 2026

Tyler

There were roaches in our room and the buffet dining room.

Partner

6/10

Pleasant

25 Apr 2026

Tyler

There were roaches in our room and the buffet dining room.

Partner

10/10

Exceptional

22 Apr 2026

Kelly Colby

We had an oceanfront room and it was gorgeous! The sunsets, the beach, the food, the people all stellar. Looking forward to going back!

Partner

2/10

Poor

21 Apr 2026

Devina

I rarely leave reviews like this, but my experience at Hotel Riu Negril was extremely concerning.
I checked in April 9 and had to leave early on April 11 (scheduled stay was until April 13) due to unacceptable conditions affecting my health and safety.
I have asthma, and the room was very stuffy with cobwebs, dirty floors, and poor air quality. The AC was not cooling properly and felt warm, making the room hot and uncomfortable at night. I was sweating while sleeping and unable to rest properly.
Housekeeping was inconsistent and poor. After reporting issues, cleaning was delayed, and even basic cleanliness was not maintained properly.
The dining area was also unsafe. I saw bird droppings on chairs where guests sit and eat, and staff ignored it even after being informed. Another guest was about to sit in it before noticing.
On top of that, I was constantly bitten by sand flies, leaving multiple bites and making my stay very uncomfortable.
The noise level was also disruptive due to doors slamming from nearby rooms, which repeatedly woke me up at night.
I have requested a refund for the unused portion of my stay and have received no response so far.
I am sharing this so management understands this is a serious issue—not just inconvenience, but health, cleanliness, and safety concerns that need immediate attention.

Partner

4/10

Poor

20 Apr 2026

Luis

We had a horrible experience with our room, room A/C wasn’t working properly, we contact front desk and they took 3 days them to change my room.

Partner

10/10

Exceptional

18 Apr 2026

Jolanta

The best beach where we had been! Good food and nice, polite and pleasant staff!

Partner

10/10

Exceptional

16 Apr 2026

Maksim

Overall, we enjoyed our stay. The beach is definitely the highlight - beautiful, clean, and perfect for relaxing. However, areas around the trees need some maintenance, as there were rocks and small branches that should be cleared.

The property is a bit dated but very well kept. Service was inconsistent—some staff were friendly and engaging, while others seemed less attentive.

Adding benches around the property would be a great improvement, both for enjoying the beautiful sunsets and especially for guests with mobility issues.

The buffet was very good, but the specialty restaurants were disappointing and need improvement in both service and food quality.

Overall, a great location with strong potential, but some areas could use attention to enhance the experience.

Family_with_children

10/10

Exceptional

15 Apr 2026

Navid Jubaer

Property: Clean, well maintained, ample amenities, modern.

Staff: Friendly, very attentive, well trained.

Beach view: Beach front property with private access to wonderful beach. Extremely perfect for ocean bath. Flat for about quarter of a mile.

Food: Great quality and variety in the buffet serving breakfast, lunch, and dinner. 4 restaurants, 1 cafe, 3 bars, 1 hut, and a 24 hour snack bar.

Partner

6/10

Pleasant

14 Apr 2026

Igli

Everything was perfect, good staff, good food, great beach but the only thing that kept bothering us was the guys in the beach offering all types of drugs around kids and they should do something about that. Thanks

Partner

10/10

Exceptional

12 Apr 2026

April

I can't say enough about this resort. Hands down one of the best in negril. The staff is so wonderful! Since we've been here 3 times, we've now become family. Cleand beaches, breathe taking views and hreat food. A great place to relax and enjoy everything the sea has to offer.

Partner

10/10

Exceptional

10 Apr 2026

Jarrid Carl

Everything was Irie! Ya Mon

Friends

8/10

Excellent

09 Apr 2026

Mosammed runa

Food could be better

Family_with_children

10/10

Exceptional

09 Apr 2026

Roxana

The staff at Riu are fantastic! Even though they work so hard to make us feel happy, they still have the greatest smile on their faces, always joking and saying kind words. The Jerk chicken Hut or the beach was my favourite food. Always juicy, delicious and cooked to perfection. The beach is fantastic and the water just perfect. Our whole trip was amazing.

10/10

Exceptional

09 Apr 2026

Brandon

Property was great, Do not book with EXPEDIA call resort

8/10

Excellent

07 Apr 2026

Lucien David

The property was kept clean. Some staffs were friendly but some weren't. We were ignored a few times because they were busy talking to each other.

Family_with_children

10/10

Exceptional

07 Apr 2026

Robert

My husband and I had an excellent week at this resort. The employees were friendly and helpful. I especially note Beverly at the front desk and Shana in the dining hall. The food was good, although my husband did not enjoy his steak at the Steak House, and we considered the delicious lobster tail that I had a much better option. Many employees throughout the facility work hard to maintain the property. The beach is incredible and the main reason we come back to Negril.

Partner

6/10

Pleasant

04 Apr 2026

Cristian

In the room fridge wasn't stocked everyday unless we called. 24 hour lounge was ok.

6/10

Pleasant

04 Apr 2026

Cristian

First time staying at Riu. Everything started good. Than had to call multiple times a day to stack the fridge. Some staff are great some really not friendly at all. The beach was beautiful, clean and sunny. The food was average. Couldn't make a reservation at all so had eat at the buffet everyday. The entertainment was really good. I was really hoping for a better experience 😔

Family_with_children

10/10

Exceptional

03 Apr 2026

Lev

Yes

10/10

Exceptional

03 Apr 2026

Christine

Excellent beach! Plenty of chairs. Very clean grounds and rooms. Staff was amazing

10/10

Exceptional

02 Apr 2026

Nancy

I was so pleased with Hotel Riu Palace. The room was nice and large with a balcony facing the ocean, The buffet was huge and had so many delicious choices. It also has 4 small restaurants (must reserve 2 days in advance) that were intimate with wonderful food. The staff couldn't have been nicer. The bars were numerous (loved the \"swim up\" bar!). They even had a free minibar in the rooms, which is pretty much unheard of.
My only complaint is there is no elevator. We were on the 3rd floor, so multiple trips up and down the stairs was not ideal. That is my ONLY complaint!

Friends

8/10

Excellent

02 Apr 2026

Julie

Very nice property but the housekeeping was just ok.
They completely skipped our room on a couple occasions even though we had the tag on handle to “makeup room”.
Housekeeping could’ve been a little more friendly.
They had an angry attitude about tidying up our room even though we are kind and outgoing. Even as you passed them walking out of your room they were pissed off.
Save your time withe the Krystal specialty restaurant. Food was terribly overcooked and the filet wasn’t a filet. Who knows what it was but it wasn’t a filet. Totally inedible!!
We stuck with the buffet which always had delicious, fresh food.
A special shout out to the entire front desk, lifeguard and bartending staff though who were extremely friendly and hospitable. Such a great group of people.
Made me and my family feel welcome and helped answer any questions we had. Overall I’d give the property a 4 out of 5 stars and we would go back.

Family_with_children

6/10

Pleasant

01 Apr 2026

Stacy

Food was not good, some staff seemed unhappy with their job and were not helpful.

Partner

2/10

Poor

31 Mar 2026

jon

Bar kept running out of Jim Bean rum. All wait staff in restaurants didn’t seem happy

6/10

Pleasant

30 Mar 2026

Jason Christopher

The food was well below average. The staff outside of two standouts (King - barman, Giovanni - barman) just don’t care, mindless / hapless…. Coffee bar they were openly rude / impatient.

A marked downgrade from RIU in Cancun….

Friends

2/10

Poor

28 Mar 2026

William

Food and service was poor

8/10

Excellent

26 Mar 2026

Jomol

Had a very good clean room everyone was friendly

Family

6/10

Pleasant

23 Mar 2026

Aliyah Faith

I’ve stayed at a RIU in Montego Bay before, so I knew paying more usually means a nicer, more “luxury” experience. That wasn’t really the case here. Palace Tropical Bay didn’t feel like an upgrade, and honestly we could’ve just stayed at Riu Negril and been just as happy, if not happier. When we went there for the White Party, it looked just as nice.

The swim-up bar pool was also an issue—the filter seemed off because there was always debris floating around, which wasn’t great.

The “ocean view” is pretty limited—you can see the ocean, but it’s more of a partial view than a full one.

On the positive side, the entertainment staff did a great job keeping people engaged even with all the rain that week and food was pretty good.

The biggest frustration was that we could not check in our first night due to bad weather costing us our connecting flight, and even though Expedia contacted the hotel, they refused to refund or accommodate that night which was really disappointing.

Partner

10/10

Exceptional

21 Mar 2026

Gary L

Clean beautiful resort!

Partner

10/10

Exceptional

18 Mar 2026

Christelle

Lovely resort right in the beach. Not too big and you can even go over to the other Riu resort down the beach and eat there too with your all-inclusive bracelet. The beach is AMAZING. Drinks are great, food is good overall. Highly recommend reserving a dinner at the Steak House- our favourite of the restaurants there. Staff were always helpful. Can’t wait to go back!

Partner

8/10

Excellent

17 Mar 2026

Trevor

Two beds pushed together do not make a king room. Otherwise, excellent

Family

10/10

Exceptional

16 Mar 2026

Jerry

Staff has excellent service and are always willing to do the work and to be honest it's really hard to find services at a lot of resorts I wish I could give them all raises. I thank you 🙏

Partner

10/10

Exceptional

15 Mar 2026

Dwight Joseph

Great staff and very clean facilities. Staff restocked alcoholic and non-alcoholic beverages each day. Food at the facilities was excellent. However, bed was extra hard and Do Not book transfers from airport to hotel with Destination Services. In particular, if you must book transfers with Destination Services, please ask flr someone other than Obrien. Met with him briefly at the hotel to schedule pick up time from hotel to airport. He gave me a pick time at 9:15am, however the driver arrived for pickup at 8:15am and stated they do not schedule pickup for 9:15am. I tried to contact Obrien twice to confirm the pickup time, but he never responded to my texts or phone calls. He also never provided me with a confirmation booking number. The driver that arrived to pick us up called our hotel room and threaten to leave us if we didn't hurry up and come downstairs. We had to scramble to finish getting dress. Very unprofessional behavior from Obrien and the driver.

Partner

8/10

Excellent

14 Mar 2026

Tammy

.

Friends

8/10

Excellent

10 Mar 2026

Bereket

We recently stayed at this resort, and overall it was a very pleasant experience. The resort was very clean, and the staff were extremely friendly and helpful. This was actually our third time staying here, and we have always enjoyed the atmosphere and service.

However, we were very disappointed with the restaurant reservation system. According to the website, reservations open at 8:00 a.m. on the same day, but every time I tried to reserve right at 8:00 a.m., the system showed that everything was already fully booked. This happened several days in a row.

During our previous visits, the restaurants operated on a first-come, first-served basis, which worked much better for guests. The new reservation system does not seem to function as advertised, and it was frustrating not being able to secure a reservation despite trying exactly when reservations opened.

I hope the resort reviews this system or improves the process so guests can actually access the dining options that are advertised.

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