Sandals Negril - All Inclusive Couples Only

Jamaica , Negril
Negril, Norman Manley Boulevard, P.O Box 12
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

25 Feb 2026

Barbara

Amazing service! Beautiful rooms, the best we’ve had. Brava has delicious food. Entertainment staff is amazing!

Partner

10/10

Exceptional

01 Jan 2026

Helen

Staff were wonderful! Nothing is too much trouble

Partner

10/10

Exceptional

11 Oct 2025

Wadley St

Resort was awesome wonderful staff and excellent service

6/10

Pleasant

08 Oct 2025

Sandra

Lining up for buffet

Leisure Partner

10/10

Exceptional

07 Oct 2025

Bionca

Orlando was excellent with showing us around

8/10

Excellent

23 Sep 2025

Crystal

staff was incredible

Leisure Partner

10/10

Exceptional

14 Jul 2025

Danny

If I had to pick one thing that stood out the most it would definitely be the customer service, everyone was extremely friendly and it made an excellent resort that much better.
A huge thanks to the staff at the Sandals!

Leisure Partner

10/10

Exceptional

07 Jul 2025

Tammy Marie

Staff went above and beyond to get what we needed. They were always so very pleasant. Food was very yummy and we had a nice variety of choices.

Friends

10/10

Exceptional

03 Jul 2025

Kim

The Jamaican people made the trip awesome! Their kindness was amazing.

Leisure Friends

10/10

Exceptional

06 Jun 2025

Onike

Love the staff

Leisure Partner

10/10

Exceptional

20 May 2025

Bruno

Our second time there and we loved it.

Leisure Friends

8/10

Excellent

27 Dec 2024

Jody

bed bugs

Leisure Partner

10/10

Exceptional

25 Oct 2024

Andrew

Best sunsets you will ever see!

Leisure Partner

10/10

Exceptional

23 Oct 2024

Jennifer Lynn

We had a wonderful time at Sandals Negril. The staff was amazing: friendly, helpful, lots of fun. The food was amazing and the beach, pool and amenities did not disappoint

Leisure Family

8/10

Excellent

29 Aug 2024

Morgan

Was a very nice and relaxing vacation the beach was AMAZING. no seaweed. I loved that water sports were included with the resort. The pool was smaller but honestly we were at the beach the whole time anyways. Food was difficult because the only thing mid day was perla (which was always out of something & took forever) or pizza so if your there for multiple days it can just get old.

Leisure Partner

10/10

Exceptional

23 Aug 2024

Sade

It was Amazing. Highly recommended !

8/10

Excellent

18 Aug 2024

Gregory

It was beautiful. It needs to be updated.

Leisure Partner

2/10

Poor

18 Aug 2024

Evelyn

TSA Agent to assist in extra carry on bags such as food pillow pocketbook

8/10

Excellent

03 Aug 2024

Alexandra De Los Santos

Beautiful resort but just a bit overrated pricey.

Leisure Family

8/10

Excellent

29 Jun 2024

Amanda Diane

I liked the consistency of the Sandals brand. It has changed very little over 20 years. The resort staff however have become less attentive unless you have butler service. They were not rude by any means, but if you asked for small requests that were readily available, you may or may not receive them.

Leisure Partner

10/10

Exceptional

20 Jun 2024

Charles

Everyone is super nice and accommodating. Everyone you pass checks to make sure you are having a good time and you don’t need anything.

Leisure Friends

10/10

Exceptional

11 Mar 2024

William

Our first time in Jamaica and a Sandals we loved it. We had a standard room, comfy bed and cleaned daily got extra shampoo/soap when I asked for it. Dining options were great, very friendly and helpful staff. Food was really good, we will be back in 2026!

Leisure Family

10/10

Exceptional

20 Feb 2024

Ralph

Everyone was extremely courteous.
All food was delicious. Mutton & mussels with chorizo were my favorites.

Leisure Partner

8/10

Excellent

14 Feb 2024

John

My wife & I had a great time at Sandals Negril. We arrived just two days after a bad storm had hit, but the staff had the place back in shape literally overnight. Service was wonderful, the beach very nice, and there were plenty of nice guests to have fun with. The food was ok to good, but within expectations. The breakfast and morning buffets offered some good selections, but the quality of the dinners places, while each enjoyable form a fun perspective, varied from a culinary POV. We enjoyed Brava, with the small plates the best, along with the Sundowner. The Japanese restaurant was a blast - with a great sing-along chef - but the food kind of mediocre.
All in all, though, this Sandals is recommended by us. It is a great vacation for a couple looking to unwind under no pressure. Irie!

Leisure Partner

8/10

Excellent

06 Feb 2024

Melissa

Beautiful gardens and well kept beaches.

Leisure Family

10/10

Exceptional

30 Jan 2024

Lawrence

Staff was very nice

Leisure Partner

6/10

Pleasant

29 Jan 2024

Joe

Food and staff were good. Drink selection was limited with low quality alcohol and low quality sodas. The swimming pool was cold with bugs in it. It was great to have paddle boards, snorkeling, sailing and water sports included. The beach chairs were mostly reserved every day even at 8:00 am it was limited selection. We liked walking to the Beaches resort and enjoyed their similar facilities. We found the price was a bit high compared to many other trips we’ve taken.

Leisure Partner

8/10

Excellent

15 Jan 2024

Gregory

Some of the staff were standouts; bartenders Chris and Brendon, dive team members Emron and Robin. The entertainment team were great, especially for the dated equipment and staging that they have to use. Though they should use more travelling shows to up the quality and variety. We enjoyed all of the restaurants, but the breakfast and lunch buffet were a little lacking. The resort is a little dated, but fairly well maintained. Could use more staff or do a better job of picking up used glasses, trash and dishes. Probably our biggest complaint are the number of chairs tied up by the butlers that never get used all day long. You should not have to get up at 6am to reserve a spot, and then sit and see empty chairs all day long that were claimed and never used. Loved the waterskiing, snorkeling, scuba, Hobie cats and paddle boards, all included. Great beach, can walk forever. Overall we had a great stay, but would not rate it as our all time favorite resort.

Leisure Family

6/10

Pleasant

24 Oct 2023

Monika

Smaller resort then expected
Would have liked more dining options and also entertainment

Leisure Partner

10/10

Exceptional

02 Oct 2023

Courtney

Overall great. The only things that were concerning were the birds at dinings and bugs in the pool

Leisure Partner

8/10

Excellent

10 Sep 2023

Bonnie

Good place to vacation

Leisure Partner

10/10

Exceptional

16 Aug 2023

misty lee

Sandals is by far the best resort ive ever stayed at. I travel to the Caribbean one or twice a year and this was my first time at a Sandals resort. No other resort offers the amenities like they do. Snorkeling, tubing, skiing, private boat, kayaking, mini sailing, ect all included in the price. Plus airport transfers. Rooms are up to date property is beautiful plus big so you're not on top of others. The saff were great as well super friendly and helpful all seam to love their job. Cant imagine ever staying at another brand resort again.

Leisure Partner

10/10

Exceptional

14 Jul 2023

Bipin

I loved everything about the Sandals amazing first time experience

Leisure Partner

2/10

Poor

27 Jun 2023

HUMBERTO

The Rooms are in back conditions, the air is contaminated with mildew smell, I couldn't sleep the first two nights, we were changed rooms on three occasions and every time was a different problem, AC leaking on our heads, no hot water in the showers, sink dripping water by the sides, you name it!. Although one of the managers helped us to accommodate on the third day my blood pressure went up and my pulse was supper high( 197) We had to cancel our stay and come back home straight to an emergency room. A panned dream trip( seven days) that ended in ( three days) Nightmares! Never going there again. Simple to describe, A 5-star hotel that seems like a Motel, we named it Jamaica Motel in Miami called 8.

8/10

Excellent

10 Apr 2023

Brett

Resort was overall good. One night there was no water for a shower. Breakfast was below average at Bayside. The lunch and dinner options at the other restaurants were very good. The habachi was our favorite dinner. Definately a more mature crowd so not as lively. Bartenders were great and were heavy pourers. Need to get up very early to claim chairs on the beach unless you have the butler service. Overall we were pleased. 4/5 stars.

Leisure Partner

10/10

Exceptional

04 Apr 2023

Lindsay

Overall great stay at sandals negril. I was apprehensive about booking through an outside agency but had no problems with transfer to resort or check in. You cannot call the resort prior to check in to set up airport transfer, but had no issues on arrival. I would book again.

Leisure Partner

4/10

Poor

19 Mar 2023

Katie

Beach is nice, some of the staff are nice, pool is gross, construction on property was very noisy, entertainment was pretty terrible, a lot of the bartenders are extremely rude, breakfast buffet is gross and the only other option for breakfast was a sit down restaurant that essentially served the same food as the buffet.

Leisure Partner

10/10

Exceptional

15 Mar 2023

regina

Service was great. The stuff was very friendly and helpful, any favor you ask they always there for you. Very clean resort good food for all inclusive resort . Recommend to visit

Leisure Family

6/10

Pleasant

09 Mar 2023

Kori

Older crowd. Was expecting to see more people my age but overall a great stay

Leisure Partner

4/10

Poor

18 Feb 2023

Charla

This is NOT a 5 star resort. It’s closer to a 3 star... What is shown on the website is NOT what you will be getting.
CONSTRUCTION... Really Sandals. SHAME ON YOU for not having this on your website. And still charging Full Price
Cons
1. Construction on both sides of the resort... Jack hammers, grinding, generators running... you could not hear the ocean.
2. Our Tap in the bathroom was broken. No cold water. Only a trickle of BOILING hot water. I had to brush my teeth and wash hands in the shower or scold my hands in the sink.. We told 8 different workers. no one came to fix it
3. We drank our red wine in our room. Turndown service took the empty bottle. The next day I left a tip and note to please restock our wine since we booked the premium club room. They left a note that said if we want another bottle of red we need to provide them with the empty bottle we drank..... But they took it during turndown. This happened more than once
4. Concierge doesn’t answer the phone. You have to call multiple times and sometimes they called back
5. Pizza place had no pepperoni all week
6. Bea

4/10

Poor

24 Jan 2023

Alvaro P

My wife and I returned from a 6 nights at the resort. The room was really nice and comfy, the beach amazing with beautiful sunsets. Some of them were really nice people like Chris at the Piano bar. The Cons, starting with most of the staff. At the main bar, bartenders were rude and actually the last day I have to say something to one of them because the way she talked to my wife. WIFI was really bad so trying to speak to our children a lot of time was almost impossible. There are construction in the resort which is not in their website so you can hear the noise from 8-8 everyday, so relaxing at the beach not so much. Few guys at the water sport also rude. Same at the Japanese Restaurant, one of the ladies approach my wife very rude manner to move out of the Teppanyaki table for our desert. We were shocked. Then another lady explained to us that dessert is served somewhere else. The food was really disappointed, not variety of tropical fruits. I asked at the Italian restaurant for the Antipasto and they gave me just vegetables, no meat for it. Tiger Shrimps were frozen shrimps. No Japanese beer at Japanese restaurant. Last 2 nights fire alarm went off in the middle of the night. We called many times to front desk to have somebody to turn it off. It took them hours so somebody to show up.
This was our 3er Sandals experience, and first time we experience something like it. Definitely not a 5 Star or Luxury Hotel.

Leisure Partner

10/10

Exceptional

18 Jan 2023

Imran

Beautiful Resort with nice staff and I will go back again

Leisure Partner

4/10

Poor

27 Dec 2022

Rebecca

This is a 2-3 star hotel at best. We stayed at Sandals Negril on our honeymoon for three nights in December. The grounds and pool are extremely run down. The beach is not like it is in the photos - the water is not crystal clear and you are harassed by people selling stuff all day. The room is average but is cleaned well each day. The food at each restaurant is poor/flavourless and the entertainment is sub-par. The service was okay but a lot of the staff were not attentive or overly helpful when you asked questions. There is no relaxed holiday vibe and everyone (including other guests) just seemed depressed. Overall we were very very disappointed.

Leisure Partner

6/10

Pleasant

10 Sep 2022

Cristian

We had very high humidity in bedroom, so that nothing dried up and clothes smelled bad. Food choices were basically the same every day. There is no big pool like in other resorts. Though location, people, service are Jamazing

Leisure Partner

6/10

Pleasant

24 Aug 2022

Lianne Elisa Chin

For what I paid, it did not meet our expectations. The beach was amazing! The resort staff are friendly, but the service from the kitchen is very slow. Dinners took on average over 2 hours from seating to the end of the dessert. There is no quick dining option (buffet) other than in the morning. A lot of the food on the menu was also out of stock. Typically at least 1 item was out of stock each time I ordered.

Leisure Partner

10/10

Exceptional

29 Jul 2022

christina

Husband and I just returned from a stay at Sandals Negril. We loved the attentiveness of the staff and the care that goes into making sure that guests have a great stay. Staff were all amazing! The photoshop team was so helpful and friendly - including Jevough and Jervis who did some photos for us. Seline at the bistro was also very friendly and provided excellent service. Garwin from entertainment provided us with a tour of the resort and made it so fun while providing us with the information we needed. Food was also great and exceeded my expectations for an all inclusive resort. Would highly recommend sandals Negril!

Leisure Partner

10/10

Exceptional

21 Jul 2022

Ivan

We loved the beach, the water sports, the food, the pools, the service and that everyone was always ready to help you and tend to any need or request you may have. Special thanks to Marvin the lifeguard who went out of his way to help us with one of our requests. The hotel is clean and everything was great! They also provide transportation to/from the airport and have a \"no tip\" policy which means you don't have to worry about bringing extra cash.

Leisure Partner

10/10

Exceptional

22 Jun 2022

Suzanne

Great staff!!

Leisure Family

10/10

Exceptional

03 Jun 2022

mitchell t

Beautiful room with a balcony overlooking the beach. Very comfortable bed, nice bathroom, great people working there, great food options.

2/10

Poor

30 May 2022

Roberto

Well kept But my room was given away and had to stay in a room that was not to my liking

Leisure Partner

10/10

Exceptional

10 May 2022

Suresh

Great People and Customer Centric. Some work to do on the facility

Leisure Family

10/10

Exceptional

05 May 2022

Cecil

I personally love everything on this property and the staff is excellent in everything they do and provide for there guests.

Leisure Partner

10/10

Exceptional

19 Dec 2021

Sheena

N/a

Leisure Family

10/10

Exceptional

27 Sep 2021

Julia

We loved our stay! Food was great and we enjoyed scuba diving. Keron did amazing job with our photographs and went an extra mile to make sure we get our pictures in time.
Also, private candlelight dinner was amazing. Veneesha was our server and she did a great job.
I would like to mention one detail though. Resort employee entered our room without knocking and my husband was undressed. The lady said she wanted to decorate the room for our anniversary and she would be back later. She never came back to decorate. We addressed that to Front Desk associate and we were ensured that the issue would be taken care of. However, it was not.

Leisure Partner

10/10

Exceptional

21 Aug 2021

Verified traveler

Denise & Rachel great service went above and beyond to make our stay unforgettable

Leisure Partner

6/10

Pleasant

10 May 2021

Verified traveler

Great staff, but poor quality experience resort!

I was very impressed with the staff. They were always so pleasant and well trained! Top 10 for sure!!

However, I was disappointed with the hotel experience, such as dining experience and menu options. The Sandals in Negril definitely needs renovations, the bed wasn’t comfortable and restroom was very small!! We stayed at 5352 “concierge level”. Price and quality wasn’t fair.

Anyway, I won’t come at the Sandals Negril.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2021

Verified traveler

Sundowner crystal lagoon swim up butler suites!!

Wadea and Myron the butlers!
Lanique at the desk, Delroy and the dive shop group. All the staff, all deserve better pay and recognition. By far the best sandals in Caribbean and a shame we can’t tip them

Swim up lagoon and butler service at worth it. A nice area on the left and far side of the hotel. The beach has constant security and beach vendors to assist you if required. The food in the main and a la carte restaurants are fantastic and breakfast is delicious .
We did move from a butler crystal lagoon swim up to a normal room, which was not beachfront but one above. The WiFi did not work and it was required for work. No WiFi for 6 days aka desk said they were looking into it many times but nada. Only bad glitch. Otherwise, sandals went above and beyond. The lady (keisha?) Novia, Ann-Marrie all were so friendly polite and they assisted in helping us get a new flights back after ours was cancelled (informed us within 30 mins of a new flight opening up) that is above and beyond

Partner

10/10

Exceptional

13 Dec 2020

MacKenzie

The staff is incredible. From the minute we arrived, we felt like VIP. I would highly suggest this resort. The cleanliness was out of this world. During the pandemic, I have never felt safer and more comfortable.

Leisure Partner

10/10

Exceptional

07 Dec 2020

Chris

Sandals best on 7 Mile...

You’d be hard pressed to find a better option in Negril as Sandals pays attention to the most minute detail and went above and beyond to keep us safe in regards to Covid...The food was fantastic and the liquor top shelf as well.Honestly the only issue I could possibly have were that the rooms could use an update and the bed and pillows were extremely uncomfortable I stayed in the honeymoon suite sans Butler.. I would stay again

Partner

2/10

Poor

26 Sep 2020

Liv

My room caught on fire. The scariest thing ever. Beautiful place I just had a very bad experience.

Leisure Family

6/10

Pleasant

24 Jan 2020

Expedia

It was OK

First experience staying at a Sandals resort and I wasn't overwhelmed. Beach location is good if you want to stay away from local life.

Partner

4/10

Poor

22 Oct 2019

Alissa

We arrived with hopes of a relaxing vacation ,which started out with no warning in a vacation package that from Kingston you have a 5 hour drive. That alone took up a whole day, and we had to rebook a flight from a different airport for the return trip to not lose more time. The biggest swim up pool bar, which was a huge selling point for us, was under complete construction and closed, and not just that nothing but jack hammers and noise all day long, and continual construction all over the facility. Nothing like trying to relax with a hammer in your ear. So overall, very underwhelming and extremely disappointing.

Leisure Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

Gorgeous views, sunsets and the staff was super friendly and so helpful!

Business Friends

10/10

Exceptional

23 Aug 2019

Thomas

Great atmosphere. I enjoyed the ability to do exactly what was desired.

Leisure Partner

10/10

Exceptional

30 Oct 2018

Tara

I loved the rafts in the ocean and the beach is beautiful

10/10

Exceptional

20 Aug 2018

Steven

Very nice and clean resort. No problems at all. Very stress free environment.

10/10

Exceptional

16 Mar 2018

Verified traveler

Fabulous Experience

All around wonderful experience. The staff was incredible in every detail of the resort. Felt very safe and protected.

4/10

Poor

21 Feb 2018

Verified traveler

Our hotel room

Our hotel room was very small, smelling like mold and not so cleaned and the bed was uncomfortable. After the first night, we woke up with bug bites in our body. We believe they were bug beds. We asked to have our room changed, but they gave us a bunch of excuses including the one that the hotel was filled. I will never go back to sandals. We paid $700 per night. This is unbelievable!

4/10

Poor

17 Feb 2018

Verified traveler

We like Couples better. Better beach! We go for the beach. Next year we will be at Couples.

Partner

10/10

Exceptional

27 Dec 2017

Verified traveler

Amazing hotel service and staff. Food was nice and plenty of activities during the day. 7 restaurants to chose from all bery good

8/10

Excellent

04 Dec 2017

David

Sandals Negril Stay Nov 2017

We had a very good stay. The only improvements would have been a balcony &/or ocean view.

Partner

4/10

Poor

03 Dec 2017

Verified traveler

The worse beach vacation for the last 20 years - muddy beach, noisy and smelly room, always pre-cooked and cold breakfasts, lack of professional cooks for dinner, nightly entertainment is absent.

8/10

Excellent

21 Nov 2017

Verified traveler

! It was nice! And everyone can enjoy a great time!

10/10

Exceptional

15 Oct 2017

Michelle

Perfect resort

This was our first time to Jamaica and I'm glad we chose sandals negril. It was our honeymoon and we couldn't be happier with everything from food to drinks to accommodations. There's an array of activities if you choose or you can just enjoy relaxation on the chairs on the beach! We stayed the first week of October and weather was perfect for us- low to mid 80's!

10/10

Exceptional

27 Sep 2017

Paria

Our stay was AMAZING! Stuff are VERY friendly here. We had our wedding, our wedding planner Samantha went out of her way to make our wedding perfect. Our room was beachfront with breathtaking view, and mini bar included.

Partner

6/10

Pleasant

09 Apr 2017

Scott

3 Star Hotel at Best !!!

Hotel is run down. They wouldn't upgrade us a Expedia VIP Gold. Put us in a old room, near the main road. Very noisy. Carpet had many large stains. Furniture all scratched up, cracked glass on dresser. Asked everyday for bottled water in our room, never got it. All food was avg. not 5 star at all ! Staff were very nice, people at front desk, didn't care about anything ! Hotel is located in a bay , where all the charter boats are on moorings, so no more than 30 out from to beach to swim in , Max 3 ft deep. That was ridiculous!!!

10/10

Exceptional

15 Jan 2017

Lori

Hit all the right notes for us

Beautiful location, very good weather, friendly and helpful staff, clean rooms, well maintained property, decent food.
Happy with our choice for a four day get away

6/10

Pleasant

30 Dec 2016

David

Rubbish this year

Partner

10/10

Exceptional

15 Dec 2016

Verified traveler

Great Place

If I had one thing that I absolutely had to complain about was the onsite photographers, very nice people doing their job but I found them a tad annoying and the cost of photos a little pricey.... this is a great service for honeymooners or for a special celebration but not for the typical vacationers...

8/10

Excellent

02 Dec 2016

Verified traveler

Perfect location!

Staff, location, and local tours really made this an enjoyable trip. The resort itself was old, however, the location, staff and locals were great! The facilities and food was average but the bars and local entertainment made up for it. Overall, our trip was good! Best part was meeting and interacting with the local people. \"Respect Man!\"

10/10

Exceptional

18 Nov 2016

Verified traveler

Best yet

Food is badass. Beach is perfect. Couldn't ask for more.

6/10

Pleasant

12 Nov 2016

Lansheng

Nice facility, great people, Ok food

Great friendly people. Clean facility. Nice beach with motorized sports included. Foods are just so so and not up to 5 star standard. Not enought beach towels.

Partner

4/10

Poor

29 Sep 2016

Joseph

Not Impressed with Sandals Negril- Avoid!!!

Not impressed with Sandals at all and most likely will not ever go to another one! I couldn't believe how terrible the overall experience was, I thought Sandals was supposed to be a nice resort! The staff is friendly but that's about all I can say that is good. The food was just ok, the drinks were just ok, the Wi-Fi was spotty and the beach was pretty to look at but not nice to swim in because its so shallow and has way too much seaweed. The room was decorated about 5 years ago and it is starting to show; the bathroom tiles were broken and rug under the bed was so disgusting that I jumped from the tile to the bed to avoid touching it! Much of the resort is in need of repairs, especially the pools! My husband and I came to Sandals Negril for my sister's wedding and this was the 1st time we have visited a Sandals and maybe we excepted too much.... This resort should have been half of the price it was- what happened to you get what you pay for?

Family

10/10

Exceptional

12 Sep 2016

Kelly T

Sandals Negril was amazing. The staff was awesome. Not a single complaint! We can't wait to go back!!

10/10

Exceptional

14 Apr 2016

Mark

The best hotel in Jamaica by far!

From the moment we arrived the people at Sandals made sure we were happy. Having everything included even water sports was awesome. Plus the fact that it was adults only made it even better.
The food and entertainment was amazing .Every night Sandals had a activity for entertainment.
Beach dinner party's to Broadway style shows.

Partner

8/10

Excellent

12 Apr 2016

Arsham

Lovely stay

We had a wonderful time, amazing people/staff, great entertainment, fantastic activities (Water: Pool Volleyball, kayak, sailing, tubing, water skiing, bar in the pool, etc...Non water: soccer, beach volleyball, cooking, talent shows, etc.)
But you have to understand the food is not good at all, every restaurant at the very best has average food!

Partner

10/10

Exceptional

07 Feb 2016

Rooms are nice and spacious

The staff, rooms and food were excellent. Front desk was very helpful and accommodating

8/10

Excellent

30 Jan 2016

Bart

It's a real vacation

This is a very good all inclusive experience. The staff is excellent and the place is impeccable. The food is of very good quality and fresh.

Partner

4/10

Poor

19 Jan 2016

Shawn

Extremely Disappointing stay at Sandals

Check-in process was very smooth and great. We were able to check-in early.
The room was in the newly renovated quarters and was spacious.
The refrigerator was not fully stocked. We also found that the AC was not working and reported to the front desk to take care of it right away. After multiple attempts the AC was not fixed and we were offered a new room.
Our new room was noticeably smaller compared to the original room and looked like a downgrade.
Refrigerator was not stocked and empty.
The room was definitely not move in ready. There were multiple issues with the room:
Lights in the bathroom - around the mirror went out after 10 seconds of turning up.
No glasses and cups in room.
Dirty floors with stains all over
No hand towels
Lukewarm water in shower
Fan made rattling noise when running at max speed
AC remote was missing
Dirty table tops

We made multiple phone calls to the front-desk and had to talk to someone in person at the front desk to grab their attention and plead them to take care of the room. After much back and forth, the front desk Mgr. said they were going to provide us a choice of Couples Massage or Dinner on the beach for two for all the inconvenience.

We were happy, but we still wanted the other things to be taken care of apart from the offer.
After choosing dinner on the beach, they assured us that they will take care of things in the room that were reported.
Things were still not fixed and we requested our room be changed but none was available.

10/10

Exceptional

09 Jan 2016

Verified traveler

Very good and relaxing

Partner

8/10

Excellent

28 Dec 2015

Verified traveler

Christmas in Negril- Sandals

My husband and I enjoyed our Christmas at Sandals Negril. The hotel staff were very friendly and went out of their way to make us feel welcome. The accommodation was awesome as our room was located on the first floor right at the beach. Definitely recommend staying here to all couples looking for a relaxing time in the sun!

Partner

10/10

Exceptional

09 Nov 2015

Al from NJ

Review from Al, New Jersey, USA

It was our 25th Wedding Anniversary Celebration at Sandals, Negril at Jamaica. We were extreamly impressed. Received extra ordinary services from our two butlers Neisha and Mayrun. Specially Neisha's services was outstanding which we will never forget. She is a wonderful person.

6/10

Pleasant

23 Sep 2015

Sillene

More stress than vacay

Let's start with the fact that I booked three rooms at another hotel through Hotels.com and we found out in April that the hotel was sold and no longer taking guests for the month of August. It took 3 months to finalize relocation and my entire group was spread out amongst three different resorts. There was confusion with meeting up and the front desk clerks kept putting people in rooms at the sister resort because my name was on all rooms. CONFUSION ALL AROUND. More work than vacation in the beginning but all in all the service was great and so was the food. The Hotels.com staff and wait time on the phone made this particular trip stressful.

Family

10/10

Exceptional

12 Aug 2015

Taasia

Paradise

This resort was the best I've been to thus far! I'm a frequent traveler so that's a lot to be said. The staff is constantly cleaning and always very pleasant and informative. The only thing that could have been better is the food and that's a matter of opinion because the other people with me enjoyed it! And let's not forget the beautiful white sand beaches. The views can't beat!

Partner

8/10

Excellent

20 Jul 2015

Carolyn U.

Vacation

Stayed at Beaches Negril Resort and Spa for 3 nights in May 22, 2015. Was scheduled to stay for 4 night but due to delays in traveling on US Airway, flight was delayed from BWI and missed a connecting flight and lost a day in Jamacia. This was an issued I had to take up with US Airway. My husband and I stayed in a room with a king bed. The room did not include a chair and desk. The room was very small in comparison to the price. The hotel price is way overpriced for the sizes of the room. The room was clean but ants were in the bathroom. The staff was very friendly and attentive. The staff was very professional and always speaking and manage to learn your name. The staff were very easy to work with and accommodating, always available to assist you without waiting to get their attention. The staff is what made this vacation a pleasant experience. This resort is perfect for families with small kids. If you are a couple and desire more luxury hotel/resort this is not the place. The food and drinks were good. Maybe the high price was mainly for family traveling with children. The security staff was always on point, kept track of your going and coming to the resort. The grounds of the resort was neat and free of trash. Went to Jamacia to attend a friend's wedding. Had a wonderful time and did plenty of relaxing. The staff was awesome and very professional and approachable. First time in Jamacia so I do not know much about the local area. The resort appear to be more in a secluded area or a quieter part of Jamacia. It was a 90 minutes ride from the airport but the ride was comfortable. If the room were larger with a chair then I would have rated the value for money and comfort of room higher.

Partner

8/10

Excellent

23 May 2015

Jerry

Chilaxin' Stay

Very close to the beach, good food, enjoyed the weather, warm waters, friendly staff.

8/10

Excellent

01 Apr 2015

Nice resort!

We had a fabulous stay! The staff are friendly and helpful and entusiastic! Food was good.

10/10

Exceptional

12 Feb 2015

Mike

Fantastic

We have stayed at several resorts that charge over $1,000 per night that do not provide the level of services, quality, comfort, food, entertainment or quality of staff that we found here. We saw all the pictures on the internet of how calm and beautiful the beach was but we expected it to be less, as we assumed they only showed pictures on the best days. We stayed for 11 nights and every day looked just like the pictures.
We really enjoyed the water sports and the staff. Particularly Big Papa & Robert in water sports, Keron, Ferguson, and TBone on photography, Shadana, OShane, Jacqueline, Sasha Ann and Rickey.

4/10

Poor

10 Jan 2015

Verified traveler

Sandals is for

The only redeming quality of this hotel is its beach. Otherwise, enjoy empty-nesters behaving badly; under-seasoned or (under/over)cooked food; and the worst level of service. That level of service was supposed to have been enhanced by the \"butler\" assigned to our suite. We saw our butlers maybe twice a day when they would bring us a drink on the beach - which was nothing special since the bar was located about 30 feet away from our chairs. If you have no imagination and money to blow, Sandals is for you; because there is no return on investment.

P.s. If you do decide to go, remember that the pictures they take cost an arm and a leg.

Partner

4/10

Poor

05 Jan 2015

Verified traveler

Perfect for the unimaginative traveller

If you are looking for an authentic experience or are \"a real traveller\" then don't stay at Sandals.

The food will underwhelm you. The butler service is a sham. The resort doesn't care about its staff nor does it care about the customer -- All-inclusive is not deal at Sandals, Negril.

If you are a tasteless, empty nester that lacks imagination and wants to go somewhere for a week and behave badly, then Sandals may be right for you.

Partner