Name: Sunset at the Palms Rsrt-Adults Only-All Inclusive
Address: Norman Manley Boulevard, Negril, PO BOX 118, JM

10/10

Exceptional

20 Jul 2026

Clifton

First off, there is nothing we didn't like about Sunset at the Palms! As soon as we got there, we were welcomed with a drink and given a short tour. When we got to our room, there was a personal note from the person who got our room ready. Mini fridge stocked with water and Red Stripes, robes and slippers, perfectly working a/c and ceiling fan and the room was immaculate. We loved having the balcony to sit on at the beginning/end of our days, also. Overall, the set up of Sunset was the biggest plus for us. They were definitely booked up, but guests weren't crawling all over each other. There is enough room at the pool, dining areas, beach, etc. for everyone to enjoy the resort in their own space if they want to. All of the staff, no matter where we were, were very friendly and accommodating. The cambio and gift shop are very convenient. We had our own car, so we could explore more on our own (recommend it if you can brave the roads), but did utilize the resort's services to book a catamaran tour to Rick's Cafe. All of the food was so good! Omelets at breakfast were a clear favorite. There were always lots of choices. Non meat/vegetarian (vegan too!) options seemed to be at every buffet meal. We had a few reservations in their restaurant room that were also amazing. Romantic dinners are always a good idea. The jerk chicken linguini is 🔥
Basically, Sunset at the Palms is worth your money. It's a great place, full of great people and you'll have a great stay. We'll be back!

Partner

10/10

Exceptional

20 Jul 2026

Sherilyn Smith

I recommend this hotel for its beautiful quiet charm. Super friendly and helpful staff and great food. It is truly a couples retreat.

Family

8/10

Excellent

16 Jul 2026

David

Just stayed a week there . Pool was small but nice . Hot tub was not running which we didn't use due to potential issues with no continuous motion. Then went across the street to the beach area which is amazing!! Chairs ,food , and drinks all readily available. Water and sand best i have ever been in . It was pool like clear and mostly calm waters . Definitely laid back at this resort so if you like non hussle of big resort this is the place for you. Food was good but if looking for alot of choices this is not your place . Most food I had here was hot ,fresh , and tasted good. Room was good and nature feel of resort was wonderful.

Partner

4/10

Poor

16 Jul 2026

jacob

Staff was very nice

Partner

10/10

Exceptional

15 Jul 2026

Jackie Sherman Lattimore

All insulsive

Partner

10/10

Exceptional

12 Jul 2026

Preston

Had a wonderful time!

Partner

10/10

Exceptional

08 Jul 2026

Antonio

The most relaxing resort stay I ever had in the Caribbean. No noise. Jungle setting was unique. Rooms (bungalow) was awesome experience. Staff was not in your face all the time and was there only when you wanted or needed them. Swim up bar was just the right size and setting for us. Kudos. I try all kinds of resorts but I may even be back here sooner rather than later.

Partner

10/10

Exceptional

08 Jul 2026

Andrew

Awesome vacation, very relaxed atmosphere, beautiful gardens and beach area! Staff was very attentive and helpful.

Partner

10/10

Exceptional

07 Jul 2026

Jason

Wouldn't change a thing!!! Can't wait to go back!

Family

10/10

Exceptional

04 Jul 2026

Haley

Very nice

Partner

10/10

Exceptional

04 Jul 2026

Michael

Na

Partner

10/10

Exceptional

28 Jun 2026

Arun David

Loved it so perfect for a calm vibe in Negril. Came for my 22nd birthday.

Partner

8/10

Excellent

26 Jun 2026

William Chad

Remote, rustic and peaceful. Very relaxing. Limited entertainment and food was just ok

Family

10/10

Exceptional

21 Jun 2026

JoAnna

We just spent our 25th anniversary week at The Palms and had a great time. The resort is stunning and the staff is so friendly and helpful. The treehouses are so adorable and clean. The bed was super comfortable, the pillows weren’t the best, but nothing is like my own pillow! Housekeeping did a great job everyday cleaning and restocking towels and our mini fridge. The food was always good, breakfast was the best meal everyday. Dinner became very redundant for 7 days. We did thoroughly enjoy our special dinner at the Lotus Leaf, it was delicious. We got the couples massage and it was so wonderful and relaxing. There are kitties all over the resort and we loved seeing them everywhere. I will definitely recommend this resort to anyone heading to Jamaica!

Partner

10/10

Exceptional

20 Jun 2026

Jesus

The best service and best food in the world

10/10

Exceptional

20 Jun 2026

Tarak Ramesh

Very cosy and comfortable
I feel they had the best beach area out of all the neighbor hood resorts

Friends

10/10

Exceptional

19 Jun 2026

Kylie

Sunset at the Palms was unlike any other resort we have stayed at. The rooms are like treehouses, with a main bedroom, a bathroom, and otherwise surrounded by nature. Other reviews mention the property being dated, which is true, but the staff handle any issues with timeliness and kindness. The water connection to various parts of the property was disrupted multiple times, but staff fixed things quickly. The beach is absolutely beautiful and there was never an issue finding beach chairs. The water is crystal blue, the hot tub was great, the drinks were solid, and the food was fantastic. Usually every time my husband and I leave the country, we get some GI upset, but this was not the case for the first time in all of our travels! The coffee bar was an excellent touch. I can definitely see why people return multiple times. It truly is a great place to relax. There are couches, books, boardgames, and quiet. It is not a party resort, but rather an upscale foresty beach vibe that focuses on peace and relaxation. We would love to return! Special shoutout to Jason and Cornelius who were the absolute best! Also shoutout to Albert who helped with our water adventures :) Overall, if you can get a deal, would highly recommend checking this place out!

Partner

8/10

Excellent

19 Jun 2026

Kelly

The staff and beach were amazing! Our room view was not as nice. Overall, it is a smaller more intimate resort. We would go back.

Family

10/10

Exceptional

17 Jun 2026

Yessenia

If you are looking for a place to relax have great service I will recommend the sunset at the palms

Partner

10/10

Exceptional

14 Jun 2026

Josie

This was our first trip to Jamaica and we are so glad to have chosen Sunset at the palms. From day one to departure we felt at home.

10/10

Exceptional

14 Jun 2026

Calem

Loved it. Very laid back and relaxing with fun entertainment during the evenings.

10/10

Exceptional

10 Jun 2026

Dena

Been back twice and would book again and again

Family

10/10

Exceptional

09 Jun 2026

Daniel

Amazing. The beach is across the street from the resort the food is amazing. If you’re allergic to cats you might have an issue. Cats walk around the resort. The rooms are very nice. The balcony is really nice. Overall a very nice resort if your looking for a couples retreat not so much partying

Partner

8/10

Excellent

09 Jun 2026

Lukas

Room: 3.5⭐️- Pick a treetop deluxe, we stayed in the superior and it was close to the edge and had more noise than I liked but wasn't terrible. Also some rooms have glass windows while some of only screens and wood shudders. All rooms have AC though.
Food: 3.5⭐️- Buffet could be hit or miss, breakfast and dinner were generally very good with the Jamaican food being amazing. Skip Italian night though. The Lotus is the better restaurant, as the Chefs choice has an almost identical Chefs menu every night.
Bars: 4.5⭐️ - Bars were generally very good, with good pours.
Beach: 4.5⭐️- Beach was pretty great, clean water that was generally very clear and super calm waters.
Pool: 4⭐️- Small pool which is fine, but limited chairs on the deck.
Service: 5⭐️ - The staff is honestly what will bring me back, everyone was so friendly and nice and makes this resort. By the end of the week I knew every bartender and every waiter. They all remembered me and honestly would have some great conversations with them (Shout out to Delroy, Cash, Kirk and Jason). The room was cleaned up by house keeping everyday and they even did a 2nd check around dinner to re-straighten up and restock fridges. At the beach after 11 you would get a flag you could put up for service, it wasn't the fastest but was still very nice and quick enough for us.
Entertainment: 4⭐️- Nightly scheduled entertainment, piano Paul is probably the best.
Overall: 4.25⭐️

Partner

10/10

Exceptional

07 Jun 2026

Allahna

Just came back from a six-night stay and loved every second! The perfect resort for an intimate couple’s getaway or a secluded relaxing vacation. The staff was AMAZING — Jamey, Jason, Allison, Lynette, and more names than I can even remember — everyone greeted us so warmly every time we saw them. The food was delicious in every restaurant, and we quickly felt like family. The bungalows were amazing, and the balcony became our favorite part of the room. We loved all of the beautiful plants and flowers on the property, even having a doctor bird visit us on our balcony one afternoon!
We got engaged on this trip and felt surrounded by love from the staff and other guests. So many couples celebrating anniversaries and even an elopement on the beach…the entire beach celebrated when they kissed! It was a trip to remember, and we can’t wait to visit again to celebrate something new.
If you are looking for a relaxing, low-key, intimate trip where you can disconnect JUST enough, this is the place!

Partner

10/10

Exceptional

06 Jun 2026

victoria Marie

We visited the resort for 5 days and 4 nights and had a blast! Every staff member that we interacted with greeted us with a warm smile and was very friendly! We can not wait to return! The food was amazing the drinks were amazing! 10/10 highly recommend !

Friends

10/10

Exceptional

05 Jun 2026

Kimberly

We really liked the seclusion with the tropical beauty. The staff was top notch. The room was one we really wanted be in when we weren't at the beach or at the pool with swim up bar. The balcony was relaxing, especially when it rained. The ocean was crystal clear and I found that I always wanted to be there. We will definitely come back. Great vacation.

Partner

8/10

Excellent

03 Jun 2026

Robert Earl Carlysle

This property is for those looking for a peaceful stay. Very small all inclusive resort with limited entertainment, but interesting amenities like a martini bar, coffee bar. The entire property is covered in beautifully maintained tropical foliage as you navigate to and from your room.

The staff are very friendly and attentive and keep you smiling. You feel very welcome.

The beach is stunning with only a short walk across the main road supported by guards. Water is warm, clear and shallow, and sand is white and very fine. Loungers are in abundance with some grass huts and large trees to provide shade. Large beachside bar and eating area with a limited menu of jerk chicken, nachos, hamburgers and hot dogs with fries,salad and onion rings. Servers are available for drinks and food at your lounger.

Rooms are very much like elevated cabins, a little small by all inclusive standards but perfectly fine for couples.Nightime nature sounds were nice.

Food is good, not great. As expected, smaller scale than bigger all inclusive but hot and fresh and always found something good to eat.

Overall a very nice peaceful place to sit back and relax. A unique vacation spot.

Partner

8/10

Excellent

31 May 2026

Ethan

Very relaxing and tropical getaway great for a good relaxing vacation

Partner

10/10

Exceptional

30 May 2026

Eric James

The resort was absolutely beautiful. If you like to swim in the ocean and enjoy the beach, this is your place. The food was delicious. Make sure you ask for a piña colada. You won’t be disappointed. We will be returning.

Partner

10/10

Exceptional

30 May 2026

Frank

This place is heavenly. This tropical resort \"feels\" like Jamaica. The beach is clean, and the water is clear and warm. The thatched umbrellas are an ideal way to soak up the beach, sand and the salt water, while listening to the waves. The food is abundantly delicious. But the best part is the staff! They make you feel welcomed and pampered. Thank you all!
Sunset at the Palms Resort 🌴 ⛱️☀️🇯🇲

Partner

10/10

Exceptional

29 May 2026

Christian S

What an amazing trip! Believe all of the good things you read about Sunset at the Palms, as it is a truly unique experience! The staff was wonderful, and we felt taken care of throughout our stay. The beach is among the best along the west coast, and we felt like we were in our own little piece of paradise. The amenities met our needs, and then some! While not the most extensive buffet amongst all-inclusives, it had more than enough variety to suit us, and the themed nights brought extra choices each day. The Half Moon Beach excursion was a great add-on, and we felt our cares melt away into a true vacation experience. The garden setting for the rooms was relaxing and encompassing. We cannot wait to return!

Partner

6/10

Pleasant

29 May 2026

Luis

I think it’s a very nice hotel but I expected some type of entertainment and would have been better with the beach on property. Food was good but more variety would of been great. Definitely wouldn’t go again.

Partner

6/10

Pleasant

27 May 2026

Casey

Gorgeous Polynesian effects of the structural theme. I am an avid World traveler, my review comes from knowing vast cultures
-no pride in keeping the wood maintained
- rain gutters not maintained
- grounds have beautiful vegetation but simple aspects such as clipping off dead leaves, weeds, not well respected by staff.
-staff often times were not smiling, appeared to not seem happy, most staff but not all seemed cold, no pride in representing their resort and country to guests/tourists who have come to visit and enjoy their country.
-my room was just fine, it was amazing for listening to nature all night and the rain storms!
-the food was ok, same mostly daily. i am not picky about that , but some guests I had met did not like it.
- I did not like drinking my cocktails from cafeteria style cups and plastic stemware
-A Jamaican is the owner of this property. I would like to see him take more pride in staffing a good foundation of employees excited to represent his brand to travelers excited to explore Negril.
- Coffee bar is a cute idea, coffee was very weak.
- Staff was always picking up tableware as if they were closing down way too soon. Tables should be left made up until complete closure of dining hours not while guest are still eating , sitting. Guests that arrive towards closing should not feel as though they cannot still sit for their meals.
- I observed staff daily sitting on their cell phones, not interacting with guests.

Family

10/10

Exceptional

23 May 2026

Wendy Cheryl

We loved having the best of both worlds. We were staying in the jungle, but right across the street was the beach. The staff was amazing always, we loved it there. We definitely will be going back. You cannot go wrong. Staying at sunset at the Palms.

Partner

8/10

Excellent

22 May 2026

norberto

Perfect beach, unique clean rooms, great bars and cocktail selection, friendly staff, really nice pool area and jacuzzi. Breakfast was excellent , lunch and dinner were very good. Food is tasty in general with the exception of desserts which were basically the same cakes everyday, icecreams are available but you have to ask for it. Would suggest more snacks options available between meals, such as pastries, icecreams, fruit, etc. Solid four star resort, excellent value for the price we paid.

Family

10/10

Exceptional

22 May 2026

Connor

Amazing time if you enjoy great personal shade on the beach that is a short walk across the road. The living area was very beautiful and not busy with people everywhere, but enough to make good friends if you want. Loved my time here.

Partner

10/10

Exceptional

22 May 2026

Casmira

Best place I’ve ever gone! Will definitely be returning

Partner

10/10

Exceptional

19 May 2026

Janine Elaine

Loved the ent

10/10

Exceptional

17 May 2026

Trevor William

Food was great, really nice beach, staff were always friendly and helpful.

10/10

Exceptional

17 May 2026

Pamela Ann

Third time there. We love everything about it. The cabins could use some outside updates but other than that it’s perfect. Quiet and everything is close by that we need.

Partner

8/10

Excellent

12 May 2026

Ravinell

They need to add more spa-related options, eg, sauna, facials, etc., and more massage techniques.
Food-wise, they should offer more of an authentic Jamaican flavor in their meals.

Friends

10/10

Exceptional

11 May 2026

Crystal

What really made this place special was the people. The grounds were beautiful. The tree house huts were cute and such a vibe, but the staff were what truly sold us on the resort.

Not much in the form of nightly entertainment, but you can always go off resort.

All in all- would book again and highly recommend.

Family

10/10

Exceptional

06 May 2026

Jerri

The staff are fantastic very friendly and professional. This is our favorite resort and been vacationing there for years. Very beautiful and well maintained and the food is very good.

Partner

10/10

Exceptional

26 Apr 2026

Michelle

Amazing stay!

10/10

Exceptional

22 Apr 2026

Kristen

I can’t say enough good things about this place! Everything was wonderful, from the beach to the pool to the staff. We wanted to relax and have no cares or worries for the week, and that’s what exactly what we were able to do!

Partner

6/10

Pleasant

22 Apr 2026

Ryan Eric

Absolutely beautiful property. Very nice rooms and very clean. However, the beach closing at 7pm, the lack of options at the buffet and the front desk seemingly not caring about requests made this a one and done place to go.

Partner

6/10

Pleasant

16 Apr 2026

Jenell

More work needs to be done on the food. It would be a great small property if the food was updated.

10/10

Exceptional

15 Apr 2026

Melissa J

We really loved our stay. It’s probably not for everyone, but we very much prefer the cozy size of the property and laid back atmosphere. If you are worried about walking across the street to beach, don’t!!! The crossing guard is always there and it’s a quicker walk than most big resorts to get to the beach. We can’t say enough about the staff, they were phenomenal. Bartenders-Cash, Nadine and Gerald. Wait Staff-Christine, Claudette, Jason, Tamika and Francois. Beach crew-Kevon and Jovaine. Chef-Kenroy. I can’t remember all the wonderful people but that is a few. Paul at the Piano Bar was definitely a highlight! The beach staff always helped you get chairs, tables and towels right away, and they would remember our names. The beach is wonderful, and the water is clear and calm. Yes, there were some things that weren't perfect-our ceiling fan didn’t work, but we really didn’t care and the air conditioning kept us very comfortable. The food was good, especially at Lotus Leaf. The whole staff tried to accommodate any requests and help was quick and easy to get, if needed. We will definitely visit again. Bless Up!

Friends

10/10

Exceptional

15 Apr 2026

Denise Pires

Lovely stay. This beach is spectacular.. staff amazing. Shout out to workers there who made our stay extra special: Kashin (server) , Jason ( server), Cornelias ( server) , Kevin (beach), Lavern (house maid), Christopher (server), and Chef Kenroy. 🇯🇲 Second time here. Still love.

8/10

Excellent

27 Mar 2026

Emery

The staff are amazing! Rooms are clean. Food never disappoints. The gym could use functioning cooling system that works. The hot tub was broken so that was disappointing. The property itself could use a little TLC, buildings, gardens etc.

Family

10/10

Exceptional

23 Mar 2026

Sean

We will return

Partner

10/10

Exceptional

23 Mar 2026

Ron

A real gem

Partner

8/10

Excellent

22 Mar 2026

Mackenzie

We always enjoy our stay at Sunset at the Palms. The staff are always friendly and quick to accommodate your every need. Parts of the resort could use upgrades. The gym really needs an air conditioner that works. The night entertainment, specifically the piano bar, would benefit from a little more variety and offer different musicians an opportunity to sing.

Family

10/10

Exceptional

16 Mar 2026

John

Staff was awesome

10/10

Exceptional

14 Mar 2026

Karen

Awesome Caribbean vacation spot. Amazing staff and beautiful gardens. On site goats and cats an added bonus. Best beach on bloody bay.

Friends

10/10

Exceptional

14 Mar 2026

Bradford Allan

Quiet location, comfortable bed and balcony. Great space for couples massage.

10/10

Exceptional

12 Mar 2026

Jacqueline

Lovely rooms, staff were amazing, the beach was spectacular and Brenda gave the best massage! Definately will return :)

Friends

10/10

Exceptional

12 Mar 2026

Winsome

Everything was wonderful

Partner

8/10

Excellent

07 Mar 2026

Michelle

Accommodations are excellent. Minor details like an in room full length mirror, better lighting or window blinds that opened would be appreciated. It is a quiet, intimate resort. No view of ocean from the property. Beach is a short distance away from resort and is spectacular. The staff is amazing, attentive and very accommodating. This includes everyone from the gardener, to reception, to dining staff, to beach staff

Friends

10/10

Exceptional

06 Mar 2026

Gregory

The Sunset was a perfect relaxation spot. Their private beach access and facilities were great. We are not into inclusive stays but this one had all the right ingredients of good food, gracious hosts and excellent rooms to make our time there restorative. Highly recommended!

10/10

Exceptional

03 Mar 2026

sharon

Rooms were very clean and comfortable. The staff were amazing!! They went out of their way for us. Very quiet and relaxing. Exactly what we were looking for. We are already talking about coming back next year. Highly recommend!!!

10/10

Exceptional

26 Feb 2026

Jaclynn

We loved everything about Sunset at the Palms! It was so beautiful... such a vibe! Stone, dark carved wood, art and gorgeous plants EVERYWHERE. We immediately felt calm and relaxed. The rooms were clean and comfortable. The food and drinks were great. The beach was stunning, and it was so fun hanging at the pool bar. The spa was wonderful as well... great couples massage!

I can not say enough about the staff! Everyone, and I mean EVERYONE was so nice, extremely competent and super helpful.

Shout out to Piano Paul, who made each night so fun and memorable!

10/10

Exceptional

25 Feb 2026

Kimberly

We were greeted with a smile and a “good morning” (etc) by all staff at every encounter. It was such a relaxing and pleasant vacation!

10/10

Exceptional

25 Feb 2026

Piera

Amazing room, great staff, resort is super nice! I loved the grill on the beach. Buffet was always good and service is just amazing. Everybody is very helpful and always smiling ! I also enjoyed the massages at the spa. Private beach. Nothing to complain about. I would go back !

Self

10/10

Exceptional

24 Feb 2026

Nathan

Friendliest staff ever, our stay was wonderful.

Partner

10/10

Exceptional

15 Feb 2026

Brian Anthony

If you want pure relaxation this is your place! The grounds are spotless, Lynford does an amazing job!The staff truly goes out of there way to make you feel welcomed! Erica always kept our room spotless and left the cutest towel arrangements! Claudette always serving our breakfast with a smile. Make sure you see Brittany,Kirk,Cash, Gerald,Odine and Shirleen! They are wonderful bartenders and know how to make a drink! Brittany's saying goes, More Rum more Fun ! Tamika was our server for the evening dinner, she is so bubbly, definitely service with a smile.The beach was beautiful and you never have to worry about getting a lounge chair! Bianka and Amanda were extremely helpful at the front desk during our stay! Lynette in the gift shop will remember your name the first time you meet,she is an amazing woman! Will definitely book again.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Andrew

Things that didn't work:
* Hot water in our shower.
* The espresso machine.
* The hot tub by the pool.
*

The food was fine.

The staff did a good (not great) job of being proactive about guest needs.

10/10

Exceptional

29 Jan 2026

Amy Marie

Clean room, friendly staff, wonderful amenities, and beautiful grounds!

Leisure Partner

4/10

Poor

27 Jan 2026

Ewelina

If you want good service and food don’t go there.
Food was awful.Cleaning lady missed up something everyday.Doesn’t leave coffee cups or bath towels.
Coffee machine was broken.

The service is very nice but very slow.
The lunch menu was missing a lot of dishes.
Instead of a garden salad, we got cabbage with dressing.

Forget about eating ice cream at this resort, even though they have it on the dessert menu.

Rooms are old but nice.Beach is good but pool is great.
Very peaceful place.

Leisure

4/10

Poor

25 Jan 2026

Angelo

My bungalow abuttedwas so far outside the main common areathat it abutted a concrete apartment building with noise late into the night. Left after three nights

Leisure Self

10/10

Exceptional

24 Jan 2026

Marianne

The room was very nice, the concierge staff and all the food service was outstanding. The grounds are kept very clean. It was perfect for us - quiet and comfortable. We met some nice fellow travelers and plan to come back again next year for a longer stay!

Leisure Partner

10/10

Exceptional

22 Jan 2026

John Morgan

The staff at Sunset At The Palms resort is absolutely outstanding. They cater to your every need and continually provide service with wonderful smiles.

And on top of all that the beach is fantastic!!

Leisure Partner

10/10

Exceptional

20 Jan 2026

Shawna Kristine

This resort is exceptional of you are looking for a laid back time with good food and people. I love that the rooms are not stacked on top of each other and there is a level of privacy with all of the palm trees around.

10/10

Exceptional

20 Jan 2026

Charles

Great staff!

Leisure Friends

10/10

Exceptional

19 Jan 2026

Lindsay

We absolutely loved our stay!! My husband had a medical emergency just as we arrived but the staff were absolutely amazing helping us!! The room was amazing and well appointed. The grounds are beautifully kept. The pool was spotless. Food was great! The staff? Absolutely amazing!!! We had such an incredible week. We booked based on reviews and are so happy we went. One of the best all inclusives we have ever been to! We will definitely be back! Thank you to all the staff!

Leisure Partner

10/10

Exceptional

16 Jan 2026

charles

We just spent 9 nights at Sunset at the Palms, and it was truly exceptional.

From the moment we arrived, the staff made us feel welcomed, cared for, and completely at ease. Every interaction felt genuine — warm smiles, thoughtful service, and an attention to detail that never felt forced. It’s clear this is a place where people care about what they do, and it shows in every corner of the experience.

The resort itself is beautiful, peaceful, and thoughtfully designed — a perfect balance of relaxed luxury and natural charm. It felt like a real escape: calm, grounding, and restorative in a way that’s hard to find.

What says the most is this: we will absolutely be returning. That’s huge for us, because we’ve never committed to visiting the same place twice before. Sunset at the Palms changed that.

If you’re looking for a place that feels special, personal, and genuinely memorable — this is it. We’re already looking forward to coming back.

10/10

Exceptional

15 Jan 2026

Heather

The staff and resort were fabulous!

Leisure Self

10/10

Exceptional

11 Jan 2026

Sasha R Toro

This hotel is the perfect pause needed from a busy life. It has private beach access. The staff and services are incredible. Hospitality is taken seriously in this resort. I met a few couples that come back often. The environment is safe, peaceful and near fun areas in Negril. I would recommend this hotel to friends and family any day!

Leisure Self

10/10

Exceptional

05 Jan 2026

Joseph E

We had a wonderful stay at this resort. We did a vow renewal ceremony, and I am so glad we did. Our location was absolutely beautiful, but what really makes this resort special is the people. Everyone made us feel extra special; which was, well, special.

Leisure Partner

8/10

Excellent

03 Jan 2026

David

Room was clean. Staff was very nice and pleasant and seemed happy to help in any way. This is a quiet and quaint placed. Don't expect loudness or major night life. It's a place to relax and enjoy the pleasantries of the resort and a beautiful beach. Drinks are what you would expect in Jamaica. Jim beam is bourbon and jack Daniel's whisky. Rum runners were string but good. Would recommend for a couple get away that likes quiet and quaint

Leisure Partner

4/10

Poor

31 Dec 2025

FEDERICO

Rooms Dated( rusted ) , Mediocre, Basic food choices … Advertised as 4.5 Stars Hotel .. Is not even a 3 starts

Leisure Partner

10/10

Exceptional

22 Dec 2025

Richard

Every meal was a treat, from the breakfast buffet to the Chef's Showcase dinner. The bungalows were terrific... it felt like we were in the jungle! The beach was spectacular, great view and shaded in many places. And the service was top notch. We will be back.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Darius

It was definitely a great experience with friendly staff and great food highly recommended..

Leisure Family

10/10

Exceptional

19 Nov 2025

Aleksandar

Very nice small resort, very quiet, staff is very pleasant, rooms are clean and roomy, beach is private and beautiful. We had a very relaxing holiday while here.

Leisure Partner

10/10

Exceptional

10 Nov 2025

James Thomas

Amazing place

10/10

Exceptional

03 Nov 2025

Devlin

Staff was extremely friendly. The beach was awesome, calm water clear, palm trees. Was truly remarkable, will be back for one year anniversary.

10/10

Exceptional

30 Oct 2025

Dean

The staff were fantastic, the food was great and the atmosphere was so welcoming. I certainly would recommend this resort which contibuted to my stay being so wonderful.

Business_and_leisure Family

10/10

Exceptional

28 Oct 2025

Steve

Absolutely enjoyed our vacation at the resort. From the arrival staff to the restaurant / to bar / cleaning / maintenance/ pool staff I can’t say enough good things about every one we encountered. Will absolutely consider planning another vacation at this property.

Leisure Family

10/10

Exceptional

27 Oct 2025

Michelle

Will definitely be returning, amazing staff and resort!

Leisure Family

10/10

Exceptional

27 Oct 2025

Kelsey

We had our wedding here and they did an amazing job! The staff was so friendly and accommodating, shoutout to our wedding planner, Amanda, and our favorite server, Tamika! The beach is only about a 2 minute walk and they have crossing guards that assist you. We will definitely be back.

Leisure Family

8/10

Excellent

24 Oct 2025

Clint

The beach was ok and the balcony view was excellent. Loved the tropical setting'

Leisure

10/10

Exceptional

22 Oct 2025

Marisha M

Everything was just wonderful!

Leisure Family

10/10

Exceptional

22 Oct 2025

Marisha M

We had a wonderful stay at Sunset at the Palms. The team at SATP was just wonderful from the moment we arrived right through check out. Looking forward to a return trip!!

Leisure Family

10/10

Exceptional

22 Oct 2025

Leny Alexandra Hernandez

I love the hotel omg is beautiful and peaceful and the people are amazing.

Leisure Partner

10/10

Exceptional

21 Oct 2025

david

The resort is absolutely awesome. Its like escaping into a Amazon forest. The staff were incredible. Everything is super clean. The service is fast. Our safe stopped working and guy was there in 5 minutes to fix.
The food was unbelievable, especially the buffet. Most buffet food is like \"fast food\". Not here!! Wish i had the shrimp recipe!!. Choices were extensive. The \"chefs choice\" night dinner was also excellent!!!
I really cannot say enough good things about this hotel. I would recommend it in a heartbeat!! Especially to adults looking for a great place with no kids!!! But it is not a \"high octane\" place. If you are looking for loud music, too many people are non-stop activity all around you, go someplace else.

Leisure Partner

8/10

Excellent

20 Oct 2025

Debi

The resort is absolutely beautiful. Love the jungle feeling and privacy for each treehouse. The beach is a short walk across the street with crossing guards to help stop traffic. Beach is amazing not crowded, clean and friendly beach staff. They make sure you’re not bothered by people selling their goods. We enjoyed shopping on the beach.(shopping was short walk down the beach). Staff around the resort were amazing so friendly and fun. They make a point to make you feel welcomed. Food was good. Our room was beautiful, unfortunately we had shower issues, the first 2 nights water stopped running in the middle of my shower and then our 4th night the shower had no hot water. I will say they took care of it but it was quite frustrating with limited time to get ready for things. I wish the concierge station would have kept us updated on the process of each situation we had to contact them. With that being said I would still definitely go back. I hesitated even mentioning the shower but I feel they need to communicate more keep us updated, we did agree if they had to turn water off a 3 rd day they would leave me a note ahead of time. Beautiful hotel and amazing staff!!

Leisure Partner

8/10

Excellent

18 Oct 2025

Lakenya

The resort is nice a little outdated and food choices are slim but a great scenery.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Thomas

We loved our stay at Sunset at the Palms!! The beach is one of the most amazing I’ve been to - it is across the road so something to consider if you have mobility concerns but we found it was a nice separation and there were crossing guards to help you get there safely. The beach was private, so you could get lunch from the resort and drinks as well.

Rooms were a great size and bed was comfortable - some of the furnishings could use an update (I.e. no smart TVs, bathroom fixtures were a bit dated) but this did not take away from our experience at all.

Many of the other guests we met had been to SATP 5-7x previously, which is a good sign! The food was incredible. Staff were pleasant, kind, and eager to help.

Definitely would recommend SATP if you’re looking for a quieter, relaxing place - not for partiers or people looking for a rowdy vacation.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Charles

We had an 11 day stay at Sunset at the Palms from the last week of September into the first week of October. We found staff to be genuinely friendly; not one member of staff failed to greet us as we passed around the resort, and all took the time to help with a smile on their face. So many examples of staff who went above and beyond. The buffet meals were generally good. Breakfast was a mix of standard buffet hot foods and cereals, cold meats, cheese and fruits with a daily Jamaican hot breakfast selection too. Lunch is al la carte on both the resort and beach bar. Food there was good, recommend the burgers, club sandwich and specials (which changed daily). The Chef’s showcase in many ways I felt was the star of the show, but not just because of the food which was always excellent. It was a fixed menu but different each time. What made it stand out for me was that the chef’s preparing each course were in the early stages of their careers and this was their opportunity to showcase their talents and meals. This shows a willingness on the resort’s part to develop and support their staff which reflects so positively on them. The resort grounds are beautiful, well kept but not in a manicured formal way. You have the sense of being in the tropics not a garden. The wildlife is varied – we enjoyed watching hummingbirds feed whilst laying in bed. The resort buildings and facilities are generally well maintained and kept very clean.

Leisure Partner