Royalton Negril An Autograph All-Inclusive Resort

Jamaica , Negril
NEGRIL, Norman Manley Blvd A1
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100 reviews shown

2/10

Poor

10 Nov 2025

Kevin

Trash

Leisure Partner

2/10

Poor

05 Nov 2025

Mitchellee

This was the worst experience. My room had roaches, the staff were unwilling to help I had to complain every day, take pictures and show them video and they finally changed my room at 7pm on my last night. Rooms were also not properly cleaned and had a mildew smell. Could not use swim up pool because it was too cold.

Leisure Friends

6/10

Pleasant

26 Oct 2025

Monica

Some of the staff here are amazing!!! They go the extra mile… was celebrating my birthday and enjoyed the cabana I rented

Leisure Friends

10/10

Exceptional

26 Oct 2025

Marsha

I liked everything

10/10

Exceptional

26 Oct 2025

Shaion

Beach view was great

4/10

Poor

23 Oct 2025

Sondra

⸻

We were really excited for our October wedding at Royalton Negril. We were booked from October17 to the 21st but our experience was disappointing. Our reservation from July wasn’t honored due to overbooking, check-in took three hours, and we were placed far from our wedding group. We were put in the area called Diamond however we could not use any of their amenities because we didn’t pay. That was not our fault we were put there. The diamond area although nice was a long walk to where our wedding group were. The buffet the pool and everything were all at the other end My husband and I are both 76 years old. The staff didn’t want to hear anything we had to say. No compassion at all. Staff on the most part were rude. Beautiful resort, nice room, but the experience was not good. I will not recommend this resort to anyone.

2/10

Poor

23 Oct 2025

Sharee

⭐ 1 out of 5 stars
Disappointing Experience at a Beautiful Resort

We stayed at the Royalton Resort in Negril from October 17th to 21st for a wedding. The resort itself is beautiful — the rooms, the pool, and the grounds are all well kept and impressive. Unfortunately, the staff’s attitude completely ruined what could have been an amazing experience.

Our check-in was a nightmare. The staff at the front desk seemed confused and unorganized. The first girl who started helping us said she’d be right back — and never returned. Then someone else took over but didn’t finish the process either. One of the front desk attendants, Monique, was especially rude, rolling her eyes and acting as if we were bothering her for simply checking in.

After a long day of travel, this kind of treatment was unacceptable. No guest should be made to feel like a burden. It’s a shame because the property itself is lovely, but the service was so poor that I would not recommend this resort to anyone. I don’t usually write reviews, but this experience was bad enough that I had to say something.

6/10

Pleasant

22 Oct 2025

Mariela Martinez

Room smell like mold and took them 2 days to clean it well, diamond upgrade only useful for dinner reservations. Beach is next ro nudists beach so consider this if tou have a family. For a 5 star resort expectations were really high and transportation to any place it is very expensive. Lots of sellers on the beach including drugs being offered to teenagers.

Leisure Family

2/10

Poor

21 Oct 2025

Naija

When we first arrived the check-in was horrible I got to the hotel at 2:45 didn’t get my room until 5pm.

The service is super slow the workers are rude nothing like Montego Bay! They need to hire and need help!

The buffet didn’t have much food options

The restaurants it so hard to get a reservation on the app.

When I first arrived to my room I didn’t have no Ac wasn’t working.

The elevator was nasty they need to clean the mirrors and the walls of the elevator.

My room was cleaned twice and they didn’t restock my fridge.

The bar by the pool never restocked we have to go to another bar at the resort to get the drinks we wanted.

Don’t stay here it’s not a good resort at all!!!!

Leisure

4/10

Poor

19 Oct 2025

Nadege

Most of the staff were rude, outdated facilities and room was dirty. Room had a stench requested a room change. No one from the hotel got back to me in reference to the room swap.

10/10

Exceptional

16 Oct 2025

Jacqueline

It was amazing my first time and I wish I stayed longer

Partner

10/10

Exceptional

16 Oct 2025

Shevanee

This was a fantastic and luxurious property. The only drawback..the food was a B, everything else, a solid A++

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Sarmina

Overall the stay was nice however service was definitely lacking in places. We checked in on wednesday and our minibar was never restocked until saturday. We had to call friday night for water bottles which room service never brought up. My husband called back and had to request it again and explained our minibar wasn't restocked after which they finally brought up 4 water bottles. Finally saturday morning they just came and dropped off more water but didnt restock the minibar with anything else. I also had called the concierge to bring me up tv batteries but that was never brought up either so for the 4 days we stayed we couldnt watch tv at all. then on our last day we asked for the bellboy to give us a ride to the main lobby with our luggages. He came my husband said we needed 2 more minutes to just close the suitcaes. So the bellboy left and never came back. After waiting 10 minutes we had to walk with 6 luggases a toddler and a stroller all the way from our room to the front lobby so our daughter can grab breakfast and we wont be late for our pick up. but like i said overall the stay was nice. Beach and activities were easiliy accessible. The wait staff was amazing and they had a good variety of food at the buffet.

Leisure Family_with_children

6/10

Pleasant

10 Oct 2025

Bruce E

The website did not tell us that it was their down season. Could not eat in any restaurant because each restaurant was only open 1 day a week and they all were booked. So we could only eat the buffet. They did not keep our refrigerator in the room filled with drinks as they said and it took them forever to clean up the dishes from outside our room when we ordered room service. Lastly, the room service options were extremely limited. Will not stay at Royalton ever again.

Leisure Partner

8/10

Excellent

06 Oct 2025

Ariana

My room did overlook the pool and beach just a few problems I have alot of their restaurants are reservations only & sometimes you will end up forgetting during the day and you have to end up going to the buffet again or getting room service. Also I booked for 4 nights end up only doing 3 nights due to Jetblue making me miss my flight and I didn’t get any compensation back, no resort credit free massage nothing I also let them know it was my birthday in the reservations and I didn’t receive anything birthdayish. Other than that staff was amazing to me & my daughter.

Leisure Family

10/10

Exceptional

05 Oct 2025

Kadija

This resort is definitely worth the money. It was just what me and my husband needed. Relaxing and quiet. It’s a place to bring your family. They have entertainment but it’s not an all night party which is what we were looking for. Our room was great nice and comfortable with the swim out pool. Amazing.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Monique

👍

Leisure Self

10/10

Exceptional

30 Sep 2025

Janice

Spa was great and my room was great

Leisure

10/10

Exceptional

24 Sep 2025

Therese

Butler's Gregory and Franz were 💯 percent on point.

Leisure Friends

6/10

Pleasant

22 Sep 2025

Julie Rae

Unfortunately, When we were there, we purchased the diamond club and our Butler did nothing for us. Also room service never came and every time we asked for something they were out of it.

Leisure Family

8/10

Excellent

21 Sep 2025

Olivene

It’s cleanliness, location and beautiful beach areas. Each area catered its customers with food, drinks and entertainment.
I didn’t like the food. I think the way some food is cooked needs to be looked at/considered. For example, it seemed as if most food was cooked using the same oil - cabbage, salt fish. The curried goat was too oily and when plated up, the oil turned hard. This wasn’t nice.
However, the hotel provided some excellent choice of fresh fruit juices, orange, mixed fruit, pineapple to name but a few.

4/10

Poor

21 Sep 2025

Alexis

If you wernt a diamond club member you didn’t have access to a lot…. They treated us regular diamond club got everything. There was only 16 channels on TV and the restaurants fill up fast for reservations. It was literally an okay experience I just went for a wedding but I prob will never go to royalton again I’ve stayed at better locations in Jamaica in the past.

Leisure Family

10/10

Exceptional

13 Sep 2025

Jennifer

It was a great experience! Staff was so friendly and helpful! Natallie, one of the reps in the lobby was amazingly helpful everyday!

Leisure Partner

10/10

Exceptional

12 Sep 2025

Joseph Allen

Awesome room, great staff, excellent beach view.

Leisure Self

2/10

Poor

10 Sep 2025

Shardae

Terrible not worth all the money spent and limit restaurants access only burgers.

10/10

Exceptional

03 Sep 2025

Brandon

Everything !!!!!! Was great will come again that’s to Chantee at the front desk

10/10

Exceptional

30 Aug 2025

Elena

The most beautiful beach!

10/10

Exceptional

27 Aug 2025

Marco

Property has a beautiful beach , clean no sea weed, the personal at the resort was very professional, respectful, our butlers , five star ,,,, Susan, Kirk , and the man at the beach cabanas Anthony , five stars,,,,, we traveled with family and this property has it all ,,,,,, good food ,,, amazing calm, clear water , beautiful resort,,,,,,,,,,

Leisure Family_with_children

2/10

Poor

26 Aug 2025

Siani

This was the worst experience staying in this hotel.. I had paid up my hotel before getting there. When I get there they made me pay a deposit. Which is okay. When I was going to checkout on checkout day. They made me pay an extra nights stay. Didn’t let me leave the hotel. Tried to keep me hostage until I paid. Although I already had paid for 4 night stay, called the police on me everything. Food was not good. Limited places to eat with no slots open for reservations. I had to change my room multiple times because the ac kept turning off. I smelled gas in my room. They didn’t restock my fridge for days. I had to keep calling the lobby. It was the worst experience. Save your money !!

Leisure Friends

6/10

Pleasant

25 Aug 2025

Jamaal

The food option was poor also the entertainment was not up to par.. the resort was boring 😴

Leisure Friends

6/10

Pleasant

23 Aug 2025

Anthony

The property was amazing. Had amazing amenities. The only thing was with my room and the food. The food there wasn’t great and sometimes undercooked. I ended up getting food poisoning halfway through my trip. The room on the other hand was great. It was just missing some items that I noticed other rooms had. But it didn’t affect my trip.

Leisure Family

10/10

Exceptional

22 Aug 2025

Francio

We’ll be back to this resort with kids

Leisure Partner

10/10

Exceptional

21 Aug 2025

Demitrish

Love the butler Chris, guy was amazing

Leisure Partner

10/10

Exceptional

19 Aug 2025

tyrece

The food could have been better

10/10

Exceptional

19 Aug 2025

Omayra

Some of the Staff should improve on Customer Service & property need improvement in Dip Pool area such as accessibility of pool towels and updates cabanas.

8/10

Excellent

18 Aug 2025

Breeonn

Hope this helps

The property’s up keep is pretty worn down. I was surprised by the building mildew and paint chipping away. We had the swim up room and though they did a wonderful job at decorating, our AC did not work. It was 71% humidity outside. They fixed it the next day. We ran into a few workers that were nice but majority seemed unhappy. We were ignored several times and one time at the Jerk Hut the lady chopping the chicken was down right rude to everyone. We all looked at each other like what is her problem? I’m not saying everyone needs to be super cheerful but people pay a lot of money to have a vacation, be nice. Be professional. This did not happen at the last resort I stayed at in Falmouth. They were much nicer. However, I loved the SwimUp room facing the beach. Very spacious and room service for food and etc was great. They’d come right down. I also liked they had a variety of food to choose from. However it was like the resort didn’t have AC. The buffet was so dangerous (I’m not exaggerating) the humidity created the marble floors to be wet. People were sliding. The cheeses would be stuck together. A lady said they were working on it. At the hibachi dinner (different building than the buffet) a entire group left because it was too hot to be by a grill. We would have left too but we were hungry and wanted to stick to our reservation. I give the resort a 6/10 and the room 9/10, service 5/10. And oh! The drinks were super watered down! You have to ask to make them strong.

Partner

2/10

Poor

18 Aug 2025

Gracy

I was in a room with no AC for my entire stay and water was leaking made several phone calls a day and they waited until day 5 to suggest moving me which was not possible because I had a wedding and time would not permit
Also water was leaking im my room all they did was put a towel on floor

Leisure Family

8/10

Excellent

17 Aug 2025

Sade

Everything was good except for the wait times checking in my room wasn’t ready til about 8pm then I was locked out of my room when the door stopped working and had to wait an hour. Other then that I had a great time

Leisure Family

4/10

Poor

17 Aug 2025

Renzon

Personal is rude food is bad and need to give better maintenance to the property

Leisure Family

8/10

Excellent

13 Aug 2025

Shawn

Chef Miller was amazing to our family on our 1 week stay
With me explaining to him my mother could only eat puree food he made sure their were 3 meals a day for her even on his day off with no meal repeating itself for the week
Entertainment was great
Drinks are weak just make you pee all day
Other than that room services was horrible
I'm guessing cuz of independence week they were under staff

Leisure Family_with_children

8/10

Excellent

13 Aug 2025

Chris

Property was great, walkable, mosquito free and lots of activities to do.

Leisure Family

8/10

Excellent

12 Aug 2025

Sharon

Our stay was not as pleasant … they resort had a broken pipe with resulted with a lot of guest not having hot water. including us. it would have been sensible to move us to part of the hotel that did had running hot water but they didn't , so we had to suffer through that.
Our room shower did not work for 2 days . we had to shower at the showers next to the beach... even
though we made several complaints and request . front desk staff took out complains but no one came to fix our shower. we were very disappointed. this is a beautiful resort ..but ultimately you have to make your guest feel welcome . i felt as if they didn't care much if we were uncomfortable. Coming back is not something we will be doing anytime soon .please make sure guest is treated with more care.

Leisure Family

10/10

Exceptional

07 Aug 2025

Hentley

Hospitality was good very friendly, staff are
caring

Partner

10/10

Exceptional

05 Aug 2025

Jaysse

The resort was beautiful. The staff were so friendly and welcoming. Everything was clean and well maintained. Our house keeper Shanika and our Expedia concierge Chantae went above and beyond to make this stay perfect! First time visiting but will not be our last. There were vast food options and entertainment daily. Highly recommended.

Leisure Partner

6/10

Pleasant

31 Jul 2025

Arthur

The locations of the property was beautiful. Bed was okay but the pillows were very uncomfortable. I asked for extra sheets for my son to sleep on the sofa bed/chase and they didn’t bring it. I asked the cleaning lady the next day and she set it up.
We paid for the diamond club stay and would NEVER do that again. We did not get our moneys worth. They could not get us decent reservations. They would only reserve us for 9:30 which was closing time and they ran out of food. Service was also not the best because it was the end of the day. Our butler told us he couldn’t get us reservations at hibachi because it was full. We went anyway, paid the host and all of a sudden it they had availability.
Getting towels was like pulling teeth.
There is also a nude beach right next to the family side/diamond club me no one warned us so my kids witnessed it while swimming in the beach. A warning would have been nice. The room has holes in the walls that were patched up.
The things I did like was the hibachi staff and food, the location with the beach view, and Chevalle, the bar tender at the diamond club pool.
I also like Roxanne at the buffet. The buffet was actually our favorite place to eat. Great variety of food and really good.
When I went to complain about certain things at the diamond club, they seemed to say “we are working on it” but it was just to get you out of there. If I ever go back, I would not pay extra for the diamond club, but I don’t think I would ever go back.

Leisure Family

6/10

Pleasant

26 Jul 2025

Indira

The electric in the resort went out, the shower was clogged, the water stopped working after certain hour, the food on the resort was not the best. There was no type of authentic food nor were there any other options but jerk sauce with everything. Everything was too lightly fried. Room service options weren’t good.

Leisure Family

10/10

Exceptional

24 Jul 2025

Autora

Excellent hospitality

Leisure Family

10/10

Exceptional

23 Jul 2025

Nkonye

Omg I don’t know where to start Chantae and Natesha was our favorite staff because they helped us with everything and feel so welcome. Especially Chantae! Chantae made me feel right at home and helped with everything very quickly and efficiently. If you do decide to stay here please ask for her she will make sure you all right with everything.

Leisure Family

2/10

Poor

23 Jul 2025

Beenaben

Limited food and beverages. Horrible staff very lazy staff

10/10

Exceptional

23 Jul 2025

Meka

Excellent staff

Leisure Partner

10/10

Exceptional

20 Jul 2025

Karl

My experience at royalton was great i love every moment of it the ataff was verry professional an the service was great

Leisure

2/10

Poor

20 Jul 2025

Ava

Vert disappointed with Expedia and their lack of research and advertising.

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Edgar

The royalton negril was a fabulous resort! Friendly staff, beautiful grounds, great dining options, and plenty of activities day and night. Book it!

Leisure Family

8/10

Excellent

17 Jul 2025

Mark D

relaxing

Leisure Self

4/10

Poor

16 Jul 2025

Tequita Lyons

The property needs updating. There were roaches in the elevator and on the balcony. At least two people in my family saw them. Also, their check-in system needs updating. I called to mention I'd be delayed and the system flagged me as a no show. I'd recommend staying somewhere else.

Leisure Family_with_children

8/10

Excellent

12 Jul 2025

Adrienne

The staff was friendly and the view from the lobby is stunning. On-site restaurants can be hard to get into, so book in advance.

Leisure Family_with_children

4/10

Poor

11 Jul 2025

Michael

Not as advertised. While the staff was friendly and accommodating the facilities are in terrible condition. The pool chairs and cabanas are falling apart and not in any condition to be utilized with mold and bird feces coving them. Everywhere you turn there is something broken and falling apart. There seems to have been zero upkeep on the location since it was established. It’s impossible to make dinner reservations anywhere and as a family of 6 with two teens we booked a suite and it consisted of 1 kind bed and two tiny pull out couches. The food was subpar. Will not return.

Leisure Family

2/10

Poor

11 Jul 2025

Pamela

The stay was terrible they check me into a dirty room and they never came to clean it they was rude and nasty to me and my family

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Andrew

Stash was friendly and helpful. Food was palatable and had local and international cuisine. Some food however was too salty.

Leisure Partner

10/10

Exceptional

02 Jul 2025

ashara

Service was exceptional

Leisure Friends

8/10

Excellent

01 Jul 2025

Liz

We had a good stay! Beautiful beach! Food overall was my favorite part of the trip. Very tasty, good variety and big portions. Things to note are: hotel is 1:30 hr away from airport, the pool closes at 6pm and the latest bar closes at midnight.

Leisure Family_with_children

6/10

Pleasant

29 Jun 2025

Jodi

I had a 5-night stay at Royalton Negril. The positives were that most of the staff were polite and helpful, the food at the buffet was good in most cases albeit repetitive, and the housekeeper we had on most of the days was pleasant and attentive when tidying our room. Scoops and Calypso were also good (skip Zen). There were a few off-putting instances. There was one day when I had to call 3 times to get our room serviced as the garbage needed to be emptied, we had no toilet paper and no clean towels. It was almost 5pm before a team of 3 showed up (not the regular housekeeper but the turn down service team) and they were so sloppy and rushed to the point where as they were leaving I had to point out to them that they still had not provided toilet paper or towels. One promised to return with said items and that's the last time I saw her. I had to call yet again and wait another hour for these basic items to be provided. I also noticed areas where the overall attention to detail and cleanliness was lacking. Our neighbors had put their room service plates and empty beer cans in the hallway on the second day of our stay, and THREE days later, the dirty plates were still there! In the buffet restaurant, the napkins used during dinner service were so threadbare or tattered, so clearly no one is paying attention to or caring about the condition. It's the little things that speak volumes. You can't bill as a luxury resort and provide a subpar product. I wouldn't stay here again.

Leisure Family

6/10

Pleasant

29 Jun 2025

Paul

Poor Attitudes

The customer service was awful, workers at the resort had attitudes if you asked them for help. They seldom smiled and were not friendly and inviting..

Friends_and_family Friends

8/10

Excellent

28 Jun 2025

Camille

Didn't like the fact that you pay so much money, and whe I you need a towel for the beach, none was available. In the dining room at the windows seats, there are fly on the windowsill. That is not luxury.

Leisure Partner

2/10

Poor

25 Jun 2025

Jayva

No hot water for more than half the stay. Roaches in rooms/dining areas. Room service over 90 minute wait. Fridge in room is hot. Nothing like other Royalton properties. This one is a disgrace.

Leisure Partner

8/10

Excellent

23 Jun 2025

Tiana

The staff was more then amazing especially the bartender in be lobby…
Food was they best I’ve ever had at a resort!!!!!!

Leisure Family

8/10

Excellent

20 Jun 2025

Clinton

The set up of room and authentic food some of the staff were real polite.. what I don’t like is making reservations for the restaurants was hard and when you do get a reservation the food not enjoyable example the steak house meat salty, house keeping forget to clean my room for 2 days

Leisure Partner

4/10

Poor

14 Jun 2025

Luz Nerieda

The staff at this property were horrible. They are not welcoming. It felt like it was an issue every time I will go to order something. Never again.

Leisure Family

10/10

Exceptional

14 Jun 2025

Mary

I love the property
Some workers was rude
Specially the time to get service in
The room very rude

Leisure Family_with_children

8/10

Excellent

10 Jun 2025

patricia

This was my second visit in four months and this time I was on a girls trip. We are giving a BIg SHOUT Out to Chantae, the Expedia representative.she made our visit unforgettable. I told her it was my pre birthday celebration and she went out of her way to make it eventful. First, upon approaching the door, there was a birthday banner on the door. Then entering the room, we were greeted with the following:
balloons floating all around the room, rose petals on the bed, along with a birthday card, the tub was filled with bubbles and more balloons and a bottle of wine.
And that was not all, the next day we treated to dinner at the Zen restaurant courtesy of Ms. Chantae.
In addition, she also make sure we were taken care of by supplying us with bottle water on the beach. Thank you Chantae for making our stay so memorable.
Futhermore, Chantes' attentiveness overshadowed the mediocre food served in buffer restaurant. The chef and upper management was changed from our last visit which makes for a very unhappy staff. But we were not trouble because Chantae was there for us. THANKS CHANTAE.
Wanted to share photos, but the photo section is not allowing me)

Leisure Family

6/10

Pleasant

02 Jun 2025

Denise

The open grlll area @ pool ran out of food DAILY, this was the BEST meal provided. One day they ran out of plates, poorly managed.

Leisure Family

10/10

Exceptional

30 May 2025

Rosemarie

Had an excellent stay! The Two butlers assigned to the rooms (Oshain & Darron were phenomenal. They made the stay smooth and comfortable. There were many other excellent staff members to help facilitate our needs; staff members such as Amber at the martini bar, Rochelle at the buffett, Britney, and many more!

The food for the most part was pretty good. There were good days and there were bad days. Overall there was more good than bad, as the selections was vast. The Japanese restaurant was excellent but I can't say the same for the stake house.

The hydrotherapy at the spa was a big plus in my book, so treat your self to at least that at the spa.

Overall it was just a wonderful time all around! Excellent staff! excellent beaches! What more can one ask for?

Leisure Family

10/10

Exceptional

30 May 2025

Tabia

Beautiful

Very beautiful

Self

4/10

Poor

29 May 2025

Errol

I had high expectations for the Royalton Negril, especially given its reputation and premium pricing, but our one-night stay was anything but relaxing. It was meant to be the grand finale of a great vacation, yet it turned out to be the most stressful part of the trip.

Check-in was a nightmare. We arrived just before 1 PM and spent over 45 minutes waiting at the front desk. Though we were told both rooms would be ready by 3 PM, we didn’t get access to our second room until after 6 PM—over three hours late. Even worse, the delay was blamed on missing pillowcases and then \"lost paperwork,\" which forced us to redo the check in paperwork, dragging the process out even longer. We ended up missing a planned excursion because of the delays.

The condition of the rooms was shocking. Rooms had a foul odor in the bathroom, like raw sewage, and the mini-fridge smelled of mold. The sink was clogged, and water was leaking from a light fixture above, posing a clear safety hazard. Cups were dirty, and the bedding had stains and hair on it—totally unacceptable at any hotel, let alone a resort at this price point. To top it off, during checkout we were told—again—that our room records were missing. We had to fill out paperwork for a third time, making us late for our shuttle to the airport.

In short, the Royalton Negril failed at the basics: cleanliness, organization, and guest service. This was the most disorganized hotel experience I’ve had in yea

Leisure Family

8/10

Excellent

22 May 2025

Melinda Thomas

My family just got back from a week at the Royalton Negril. We chose to do the Diamond club and think it’s well worth the extra money. Our check in process was so smooth. Huge shout outs to our butlers, Daron and Shaneeka! They both checked in with us multiple times a day and made sure we had everything we needed.
This resort is beautiful! The water and beach is something I will never forget. We snorkeled every day right off of the beach and saw starfish, stingrays, conchs and tons of fish! Our room was nice with a beautiful view. The upstairs of the resort where check in is has the best view in the whole resort. You can immediately tell they try to keep up with the facilities. The coffee shop is a great place to get a latte/coffee and a snack. My only complaint is that it’s so dang hot in there…..and everywhere to be honest. Even the restaurants at night were hot. That leads me to the food…the restaurants were not good. I do not know if the food is just so different than what we are used to, but we really weren’t impressed. My son did have a wonderful piece of salmon at Hunters, but the steak wasn’t good. The wait staff was so friendly though and a big shout out to our chef at Zen. She was awesome! The buffet food was really good so we went there a lot. Had some really sweet waitstaff and the pastry chef there was so awesome!
Dips pool bar was horrible!! From staff to quality of drinks. Not good. Drinks at the diamond club bars/martini bar were so much better!

Leisure Family

8/10

Excellent

21 May 2025

Brooke

Anything that was a problem the staff especially Chantae was super helpful and efficiently resolved our issue. She also facilitated our transportation with Greg. He was most polite, courteous and made us feel super safe and secure. I will definitely recommend them to others and seek their services for my next trip out to Negril.

Leisure Friends

10/10

Exceptional

21 May 2025

Jaime

The Royalton Jamaica was fantastic, we cannot wait to return! The staff was amazing!! Especially Twinkle and Carmen. It was my daughter's 17th birthday and they made her feel very special. Five stars all around!

Leisure Family

10/10

Exceptional

17 May 2025

Lisa

Loved everything about our vacation

Leisure Friends

10/10

Exceptional

16 May 2025

Camisha

The property provided quality service and was very punctual.

Leisure Self

10/10

Exceptional

02 May 2025

patricia

My butler was the best

Leisure Partner

2/10

Poor

30 Apr 2025

Brian E

Staff was Amazing! Up on arrival, we checked into our room, as soon as we opened the door it smelled like mold. I quickly returned to the front desk to advise them of the issue. The front desk receptionist stated that is was nothing that could be done and they did not have any other rooms that I could be moved to, I requested to speak with a manager. The manager apologized for the the issue and worked to get another room, she explained that it would take a minute. I told her that I would grab some food and come back. She came to the restaurant to let me know that she locate a up-graded room, she was very apologetic. I went to my new room, it smelled like mold as well, not as bad as the first one. For the duration of the trip we tried as much as possible to stay out of room, since my spouse was waking up headaches.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Nick

Ricardo and Oshane were attentive and accommodating.
Our suite was phenomenal and lives up to the Uber luxury designation.

Leisure Family

10/10

Exceptional

28 Apr 2025

Tricia

My family enjoyed our stay! So much to do, friendly staff, great food! 10/10 would recommend. Swim out rooms are fantastic

Leisure Family

10/10

Exceptional

25 Apr 2025

Chrisantha

I booked this reservation for my daughter and I want to say a wonderful thank you for Tameika from reservations. Not to mention Talecia from Guest Services with her exceptional customer service, she went above and beyond to make sure this was an extraordinary experience for my daughters 18th birthday. She was there with me every step of the way thank you so much Royalton team and I will definitely be sending alot more people your way

Leisure

10/10

Exceptional

25 Apr 2025

Abigail

I had a wonderful experience during my stay. The hotel looks just like the pictures—beautiful, clean, and well-kept. But what truly made the stay special was the staff. Everyone I interacted with was incredibly kind, friendly, and helpful. Their warm hospitality really stood out and made me feel welcome from start to finish. It was a great stay overall, and I genuinely appreciated the service.

Leisure Partner

8/10

Excellent

21 Apr 2025

stephanie

Plenty of things to do friendly staff great entertainment

Leisure Friends

10/10

Exceptional

21 Apr 2025

Gracie

Amazing eesort

Leisure Partner

8/10

Excellent

20 Apr 2025

Raven

Great property with lots to do!

Leisure Family

10/10

Exceptional

19 Apr 2025

kem

The quality of the food,customer service,property was top notch.The staff went out of their way to ensure we were comfortable.

Leisure Family

10/10

Exceptional

15 Apr 2025

Pamela

Very nice

2/10

Poor

13 Apr 2025

Schalon

Leisure Family_with_children

10/10

Exceptional

09 Apr 2025

Steven

We loved everything about Royalton Negril. The beach was breathtaking and the Diamond Club swim out room was amazing!!

10/10

Exceptional

09 Apr 2025

patricia

What was unique about this property, was their accommodations for people with disabilities. My aunt was able to utilize the beach because of their floatable lawn chair. This was my first time seeing one, and I was quite impressed. This chair makes it possible for her to enjoy the beach.
Also, the golf car was available each time she needed to leave her room to go another section of the property.
Without these two mode of transportations, she would been stationary..
Thank you Royalton for making her stay enjoyable.

Leisure Family

4/10

Poor

02 Apr 2025

NELSON

The hotel is beautiful and it has a lot of potential. However, the service is HORRIBLE! when we checked in and went to the pool they told us they ran out of towels then we tried to get food from the jerk hut and they wouldn’t service because they were closing in 20 minutes . I spoke to the supervisor Odette and she did nothing! She pretty much said the towels are first come first serve so if you go there you need to wake up early to hunt for the towels.
They seemed to be short staff. The room next to us ordered room service and on my second day the plates were still outside the room.
There were no reservations available for the restaurants - because I had the room decorated I had an ambassador who squeezed me in to one of the restaurants.
Overall this place is beautiful but their staff have no urgency. I will never go back there!

Leisure Friends

6/10

Pleasant

02 Apr 2025

Sevin

We didnt book Diamond club maybe pay extra and you’ll have a better experience?
Try making a restaurant reso at midnight
No need to wake up early to grab loungers. Keep beach towels from previous day if you want to hold loungers
Water bottles only available at cafe
Shoutout to Omar at Italian restaurant - he put in the effort to make sure our 2.5 year old had his food served right away

2/10

Poor

01 Apr 2025

Tina Yvonne

The food was terrible and the service was just ridiculous.

Leisure Family

10/10

Exceptional

31 Mar 2025

Debra

The staff were courteous and hard working

Leisure Friends

6/10

Pleasant

30 Mar 2025

Ivo

While on vacation, I am on relaxing mode and I am not a complainer, but the AC inside the unit was just fresh, not close to cool.

Leisure Family_with_children

4/10

Poor

30 Mar 2025

Farrah

bedrooms, drapery, no hoy water

Leisure Family_with_children

6/10

Pleasant

29 Mar 2025

Victor

If you care about your money stay out of this propierty. Read all the bad reviews all of them are true. I stay with them for 5 days... Thinking o this propierty over all have good reviews and some bad one but belive me read thouse bad one is where the truth is at. Very desapointed over all with my stay even the AC wasnt good and service non existence. They even want charge you 50 dollars for a 15 min drive. I would recomend going to Punta Cana is way way better.