Name: The Cross
Address: Via Di S Croce In Gerusalemme, 40, Rome, 00185, IT

The Cross

Rome · Italy

Via Di S Croce In Gerusalemme, 40View location

100 reviews shown

10/10

Exceptional

19 Jul 2026

Oleksandr

Everything is fine, close to the metro Manzoni (~7 min of walk), some pizzerias around to eat.

Renovated chamber, etc.

One inconvenience though: they have a small outside swimming pool, and when it was +36+38 it was full of water but not allowed to swim (for some reasons A-B-C ...).

Buit overall, yes, I could recommend the Cross hotel for staying.

Self

6/10

Pleasant

18 Jul 2026

Tonia

Most of the staff was friendly and helpful. However, there was one woman at the front desk who had a bit of an attitude. Also, the air conditioning did not work well and the rooms were extremely warm and a bit small. Lastly, we booked this place as it mentioned there was a pool, but when we checked in and asked about the pool hours, the not-so-friendly woman at the front desk said it was \"not ready yet\" and they were \"still working\" on it. Very disappointing. But the hotel was clean and one of the nicer ones in that area.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Julie

Very pleasant and clean, pretty building with good ac

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Rachel

The hotel was in a great location -not far from the metro. The hotel was clean and comfortable. Staff were helpful and friendly. I would stay here again!

10/10

Exceptional

15 Jul 2026

Francisco

Excelente

10/10

Exceptional

14 Jul 2026

Ingris

Very nice the staff was very nice as well
The breakfast not so much but I think that is an Italy thing

Family_with_children

6/10

Pleasant

10 Jul 2026

Kay

Superficially a great hotel, but very basic amenities.
We had 2 rooms with various issues.
Scuff marks throughout the room walls and floor, and what looked like hammer marks on one room door. An infuriatingly temperamental electronic door locking system, which needed repeated resets to secure, no help from reception staff on this.
Second room has badly fitted shower attachment and ineffective air con.
They advertise the terraces as a destination; there are no amenities here, just wobbly patio furniture and no cushions - though they will bring drinks up from the bar on request.
Reception staff were indifferent, waiting staff much more attentive and helpful.
Decent breakfast, good choice of options.

Family

8/10

Excellent

10 Jul 2026

Judson

Staff at Garden Bar was exceptional and very professional. Pleasure to talk too.

Family

10/10

Exceptional

09 Jul 2026

Georgina

The place is amazing, all clean and organized.

Staffs:

Breakfast staff very organize and polite!! 10/10

Bar staff from the night: amazing, polite, the bar very goood if u want to spend the night and have some amazing drinks

Reception staff: didn’t have a great experience honestly, didn’t have a great welcome one of them ( the one on the left side) had a bt*{#% attitude
Making me feel like I was asking for favours when I went to expend my money, of course I was confuse because I’m not from Italy, some things can be confusing sometime but no matter if someone is confused a good costumer service , attitude or vibe Change everything.❤️ (I never complain it’s not personal but felt so weird,)

Family

10/10

Exceptional

07 Jul 2026

Jing

The breakfast was very good

Friends

10/10

Exceptional

06 Jul 2026

Dallan

Everything was great!

Self

10/10

Exceptional

03 Jul 2026

Kirsten

Shout out to all the staff, especially Alex who carried my bags and the bartenders! The staff, their combined
professionalism and friendliness made it
a special stay.

Friends

10/10

Exceptional

02 Jul 2026

Sofiene

Très bon séjour, hôtel très propre, personnels accueillant (merci Thamer!) et petit déjeuner bon et varié

8/10

Excellent

29 Jun 2026

Vu Anh

They have the best aircon blasting that was great for us during heatwave . But the soundproof was terrible. We have to asked to be changed room since the garden music was irritating. The new room in second floor was the same we can still hear people from the next and above but luckily they left the day after. The lift is old and grumbling, I was scared to death that we would stuck in it during the heat wave.

Partner

8/10

Excellent

28 Jun 2026

David B

Very clean and staff very professional.

Family

2/10

Poor

27 Jun 2026

Patrick

To start off with the hotel had a number of drywall patches that appear to show they started to paint but never got around to finishing. When we checked in, we realized that our room’s electricity would not work when we closed the door. This is around 11 at night and when we told the staff they moved us to another room, but we had to move our own luggage. The next room was on the other side of the property on the 4th floor. The next day my daughter got out of bed and saw ants all over her bed. When I told the front desk staff they honestly did not seem surprised.
As well, the clerk had the nerve to imply that we must’ve left the window open, which we did not, meaning that we are somehow involved in the ants going into our room when I showed her photos and videos, she simply said well. They probably didn’t invite you cause they don’t look like that type of bugs. I asked for one day refund of a three day stay and they refused. However, they comp the city tax and breakfast.

Family_with_children

10/10

Exceptional

26 Jun 2026

osayande justice

The whole trip was spectacular.

Self

10/10

Exceptional

25 Jun 2026

Lexie

Stayed here as per recommendation of someone who had visited before. Area is accessible by the Metro and is about a 7 minute walk from the station. About 15 minutes if you have large luggage. There are steps to get in and out of the buildings so be ready to pick up the items. They let you drop off your luggage if you arrive early. Once you can check in they can have someone guide you to the proper building and can help with a bag if you have multiple. The room was well sound proofed as the only noise I would hear is if someone let the door slam. I definitely recommend this place if you need a quiet area that's still accessible to the main sightseeing areas.

Self

10/10

Exceptional

25 Jun 2026

Eva

Room was clean, location good.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Yoima

Very clean and comfortable. I did not see the bar available

Partner

8/10

Excellent

22 Jun 2026

Mary Beth

The staff was helpful and always called a taxi for us. Rooms were clean comfortable and a decent size. Only negative was that the pool was not open for us to use.

Family

10/10

Exceptional

20 Jun 2026

Adelson Fabiano

What a pleasant surprise with the Cross Hotel! The place was much better than we were anticipating, and located in a very good neighborhood, close to restaurantes and bar. Breakfasts was very good, especially considering the low cost.

Partner

10/10

Exceptional

19 Jun 2026

Paulette

The staff was amazing and helpful. The rooms were clean.

8/10

Excellent

19 Jun 2026

Paramjeet

Clean room
No problem
Quite
Easy going

For first time coming to Italy, they don’t provide shampoo conditioner body soap lotion.

Partner

8/10

Excellent

15 Jun 2026

Beng Kim

Very convenient location. Within walking distance to most attractions.
Quiet area.

Friends

10/10

Exceptional

12 Jun 2026

Daniel

all good. steps up to reception hard if u have heavy luggage. would have been good to have had a water fountain. everyone helpful. internal restaurant so-so. don’t get the shriveled supposed sea bass. it’s not good. i complained. they dropped cost. breakfast buffet good . easy to get cabs to/from. not much to see re walking around. i’d stay again for sure .

Family_with_children

10/10

Exceptional

11 Jun 2026

Manuel

Good

Family_with_children

10/10

Exceptional

11 Jun 2026

Rima

Delightful Boutique Hotel group (walkable and safe) with several other sister-options throughout the city. I had a delicious meal at Masa, a restaurant in their other hotel called The Major with a rooftop view of the Basilica. Everyone was so helpful and the food at the Cross Hotel was simple but fresh, delicious and affordable. I didn't do the breakfast buffet option but it looked good and again, very reasonable at 10E. Impeccable service and cleanliness. I would stay there again, when in Rome. ;)

Self

10/10

Exceptional

07 Jun 2026

Michael

The hotel is in a great location. Right on the river with a classic view of the Tower Bridge. The staff from Checkin to Checkout was amazing. Our room was very clean and comfortable. Perhaps a bit careworn but it certainly met our expectation.
We travel frequently; so I will say we would choose this hotel in the future.

Partner

10/10

Exceptional

06 Jun 2026

Julia

This was an amazing experience. The hotel is impeccable, the staff go out of their way not just to professional but to be kind. That was the most impressive thing for me. I would recommend The Cross Hôtel a million times over.

Self

10/10

Exceptional

06 Jun 2026

Aldrich

Clean. Great area

8/10

Excellent

06 Jun 2026

David

Modern hotel, nice room. A bit outside of the standard tourist locale, but honestly quite close the Termini station. Great staff, good value. It was perfect for me for one night at the end of my trip when I wanted to be close the train station.

Self

10/10

Exceptional

05 Jun 2026

Claudia

The front desk was excellent! They tried to accommodate me and my daughter upon arrival; offered recommendations and were very attentive to my request. The Hotel is quaint, with a nice garden bar.

Family

10/10

Exceptional

05 Jun 2026

Saeed

This was my first time visiting Rome. I used this platform to book my room and it was perfect.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Lisa

Agustina, Roberto and the rest of the staff was very helpful. The rooms were very clean, and the continental breakfast was reasonably priced. Whenever we required assistance the hotel staff was quick to solve our problems. I will definitely recommend the hotel cross to my friends and family.

Friends

4/10

Poor

31 May 2026

Hamid

Unfortunately, the room was very noisy. Street traffic, including trucks and motorcycles, started around 5:00 a.m. and continued until about 9:00 p.m., making it difficult to rest.

Family

6/10

Pleasant

30 May 2026

travis

The aircondisioner was great

4/10

Poor

27 May 2026

Andzhela

We were happy with the cleanliness of the room, the reception were welcoming upon arrival and the person who showed us the room was very professional. The thing we were not happy about was the check out in the early morning on 4th of April was not professional, we asked for water, and they refused to give us, and also the front front gates were locked and we had to ask the receptionist to open them..

6/10

Pleasant

24 May 2026

Vigitha

Not bad

Family_with_children

10/10

Exceptional

23 May 2026

Barak

Room was clean and tidy everyday. Staff is very kind and helpful.
Breakfast menu should be refreshed every now ad then.
Nice to have - coffee at the lobby / reception area (currently N/A)

Partner

8/10

Excellent

20 May 2026

Barbara

Hotel was a bit away from city center which is what we wanted. Nice neighborhood, we walked to the train station and there was a fantastic family owned restaurant on the corner.

Partner

10/10

Exceptional

19 May 2026

Maria

Did not have breakfast.. air conditioning was good

Family

10/10

Exceptional

17 May 2026

James

Beautiful setting, warm and friendly staff, large comfy room

Friends

10/10

Exceptional

15 May 2026

Durga

Staff was very friendly and helpful.
Breakfast was presented with a variety of excellent choices

Family_with_children

10/10

Exceptional

13 May 2026

Rammie

We really enjoyed our stay in Rome and the Cross Hotel was the perfect place for us. The staff was super helpful with suggestions about getting around Rome, things to see and accessing the hotel amenities, when needed. Proximity to the Manzoni metro was the best way to get around Rome. The room was modern and clean (with its own bathroom, of course). The breakfast offered a good selection of pastry, protein, fruit, etc. A special shout out to Alessandro, Roberto, Augustina (I think that was her name, I'm sorry if I got it wrong), as well as the gentlemen (no name tag that I can remember) who was very helpful with us and we saw help a couple even as he was going off duty. Excellent staff!

Partner

8/10

Excellent

11 May 2026

Sharol

Staff was exceptional! Spoke English and very kind.
Rooms were average. Outside lounge area was nice !

Partner

10/10

Exceptional

10 May 2026

Manuel

The hotel is very clean and well maintained. There is a bus stop just in the front entrance what is a plus if you’re arriving late from attractions or dining. Also there is a metro entrance about 10 minutes walking. The staff was super helpful and showed us the shared areas to relax. The buffet breakfast was great to a whole day out. Up to my knowledge, the hotel doesn’t count for lunch or dinner. There is a parking if someone arrives in their own car. I can recommend this hotel.

Partner

4/10

Poor

06 May 2026

Paul

They were told way in advance that we would be going with two mobility cards for handicap and yet the hotel was not very accommodating with this requirement. We gave them all information way in advance when booking was made.

Family

8/10

Excellent

05 May 2026

Robert

Personnels très aimables. Chambre très propre.

Partner

10/10

Exceptional

05 May 2026

Mary

Breakfast was fresh and the A/C was cold. Staff was very accommodating and helpful. The bathroom could have used more hooks/bars to hang up towels and more counter space for getting ready in the bathroom. We had a deluxe room.

Partner

10/10

Exceptional

02 May 2026

Daniel

Very friendly staff, comfortable rooms, convenient location. Excellent place for Rome visit!

Family

10/10

Exceptional

26 Apr 2026

Colleen

I would stay here again.

Family

10/10

Exceptional

25 Apr 2026

vanessa

We loved the hotel. All of the staff was so kind and helpful, even gave us great recommendations of places to go! We arrived a little early and they were able to get our room ready quickly. It was also very nice to have the option of having breakfast and coffee there before starting our day. We would definitely stay there again.

Family

10/10

Exceptional

24 Apr 2026

Hannah

Clean room and extremely helpful staff! Alessandro was very courteous and welcoming. The location of the hotel is great and located an easy walk away from many restaurants and landmarks in Rome.

8/10

Excellent

18 Apr 2026

PHILIP

Our room was next to a busy road thus it needs better sound protection windows. The walls also needed fresh paint job badly.

Partner

10/10

Exceptional

14 Apr 2026

Robert

Great breakfast and helpful staff. The room was great, clean and very easy to get around the city.

Partner

8/10

Excellent

30 Mar 2026

Gail

Breakfast is plentiful. The breakfast room can be noisy. The hotel hosts large groups.

8/10

Excellent

29 Mar 2026

Alex

Good hotel in a central location.

Friends_and_family Friends

8/10

Excellent

26 Mar 2026

Sofia

Friendly staff, convenient location to stay.

Family

10/10

Exceptional

16 Mar 2026

Nathalie

Clean room but staff is non responsive. I left my glasses and some stuff and staff is unreachable.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Anooj

Great clean room modern. Lovely spa

Partner

6/10

Pleasant

08 Mar 2026

Travis

The location wasnt the best. The room smelt like sewage. It was like there wasn't a trap on the drain. That was our main issue. The beds were really firm. The staff were great.

Family_with_children

10/10

Exceptional

09 Feb 2026

joyce

The room was spotless and the staff were excellent.

Leisure Family

8/10

Excellent

01 Feb 2026

Taguhi

It was nice and quiet place! But the area was not very nice!

Leisure Self

10/10

Exceptional

14 Jan 2026

Denise

Front desk is very kind and attentive. Always available to help. Rooms were cleaned everyday. A bit noisy since we were on the 1st floor by the front desk area so we could hear everything. But besides that it was a very pleasant stay. Breakfast was great, there were many options for food and drink so 10 euros for that was a great price. I would stay here again.

Leisure Friends

10/10

Exceptional

13 Jan 2026

Jonathan

The room was clean, the staff was kind and helpful is needed. Would stay again if I came back to Rome

Leisure Self

10/10

Exceptional

11 Jan 2026

Roxana

Todo exelemte

8/10

Excellent

16 Dec 2025

Isabella

Clean room

10/10

Exceptional

12 Dec 2025

Mailyng A

Everything was great

Partner

10/10

Exceptional

12 Dec 2025

Salvador

Breakfast was great but maybe some variety from one day to the next would be excellence.
Cleaning staff were great. Front desk was helpful. I like the luggage holding so we were able to go and start our day even if cross hotel were able to hold our luggage free of charge.

10/10

Exceptional

09 Dec 2025

Salvador

The room was clean and the staff were friendly and helpful. Breakfast food was great and they ensure they got plenty of food supply.

10/10

Exceptional

13 Nov 2025

Shelley

This was a great stay! Most staff were amazing. The only complaint was it was difficult to get food ordered at their garden bar as staff were not out there or would walk by and not check in with the guests sitting there. The one time we did finally request to order the bar manager seemed irritated that we were requesting service. Otherwise the other staff were very friendly and food was just good. The room was small but was clean as was the property.

Partner

10/10

Exceptional

10 Nov 2025

Michael

Andrea at the counter suggested a good restaurant to go to.

Leisure Partner

8/10

Excellent

10 Nov 2025

Wenwen

We didn’t try the hotel breakfast

4/10

Poor

07 Nov 2025

Joseph

Hotel was not upkept the rugs in the hallways were old and dirty, walls in hallways had scrapes, breakfast terrible food , and rooms were not updated with walls having scratches and wood coming off bathroom walls

4/10

Poor

30 Oct 2025

Simone

The front desk staff were kind and welcoming, which I appreciated. However, our overall experience was disappointing. The first room had a strong sewage odor, and while we were moved to another room, it had been heavily sprayed with air freshener to mask the same smell. It seems the hotel has an ongoing issue that needs to be addressed. The bartender at the garden bar also needs some tips on customer service — he was not friendly or attentive. Unfortunately, I would not stay here again

Partner

8/10

Excellent

29 Oct 2025

Gerardo

Room wasn’t ready when check in time. Breakfast wasn’t good but dinner was delicious.

Leisure Family

10/10

Exceptional

25 Oct 2025

Rosaura

Everything fine, closes comun turistic areas

8/10

Excellent

20 Oct 2025

Tera

I stayed at the Cross Hotel with my two daughters at both the beginning and end of our trip, and it was a great experience both times. The staff were incredibly kind and helpful, and the location couldn’t be better. It was very walkable with lots of great restaurants nearby and easy access to the Colosseum and other major sites. The rooms were clean and comfortable, and it felt like a great home base for exploring the city. The only small suggestion I have is to bring your own blow dryer because the ones in the rooms aren’t the best. Overall, we really enjoyed our stay and would definitely come back!

Leisure Family

10/10

Exceptional

20 Oct 2025

Giselle

The stay was great. The ladies in the front were great.

Leisure Family

4/10

Poor

17 Oct 2025

Harry

Walls were so thin and the shower was weird and small.

Leisure Self

10/10

Exceptional

16 Oct 2025

Paola

Very happy with my stay here, the room was very big and comfortable with a big balcony and cozy beds . The breakfast was amazing!! So many things to choose! Friendly and nice front desk .

Leisure Friends

10/10

Exceptional

15 Oct 2025

Mark

Very friendly and helpful Staff. Clean room and clean throughout. Nice outdoor bar area. Good breakfast and convenient for transport and walking.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Nakul

Good Breakfast, clean hotel, helpful staff, nice little bar good for late nights.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Sarah

Very clean, friendly staff, early check in. Very rare in Europe! Liked our stay

Leisure

10/10

Exceptional

13 Oct 2025

Michael

This hotel has been the best thus far on our Europe trip! I highly recommend this place as they are very friendly and extremely helpful. Angelica is the absolute best!!!!! So knowledgeable and extremely kind. She made our visit to Rome a wonderful experience. Seriously don’t look any where else, this hotel has it all. Good food, comfortable room, and very easy to hop on a bus (stop is at the hotel) or walk 10 min and hop on the metro line.

5+ stars!!!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Clark

Amazing staff, very friendly, would stay here again.

Leisure Self

10/10

Exceptional

05 Oct 2025

William

We immensely enjoyed our stay at the Cross Hotel. The service from the front desk was terrific and the breakfast buffet was more than ample and always enjoyable. The outdoor restaurant was extremely convenient and provided exceptional service. Room service was swift and proficient.

Partner

10/10

Exceptional

30 Sep 2025

Roberto Jr.

We stayed at the Cross Hotel during a recent visit to Rome, and overall it was a great experience. One of the best things about this hotel is its location, it’s within walking distance to several major sites. In particular, it’s very close to Santa Croce in Gerusalemme, and just a short walk to the stunning Basilica di Santa Maria Maggiore, which made it easy to explore some of the city’s most beautiful churches on foot.

The hotel itself is clean, modern, and comfortable. The staff were helpful, and the rooms were well-maintained and quiet which is a nice retreat after a long day of sightseeing.

However, it’s important to mention that the surrounding area can feel a bit dark at night, and there are quite a few homeless people along the way and even directly across the street. While I didn’t have any negative encounters, it’s something to keep in mind, especially if you’re walking back late in the evening.

If you’re looking for a hotel with few amenities and convenient access to some of Rome’s historical churches and landmarks, Cross Hotel is a strong choice, just be aware of the local surroundings after dark.

Leisure Partner

10/10

Exceptional

22 Sep 2025

RUFUS

I loved my weeks stay at the Cross Hotel. The staff was very professional and extremely helpful. Helping with rides to and from airport, directions and rides to great restaurants the best sites and all the touristy things I wanted and needed. The breakfast included was my favorite. There was a great variety of hot food that filled me for most of the day. I traveled solo and recommend this Hotel to anyone headed to Rome.
Ps: I forgot to mention the Garden bar and rooftop! So much fun.

Leisure Self

10/10

Exceptional

22 Sep 2025

Benson

Close to old rome

Partner

6/10

Pleasant

21 Sep 2025

Beverly

Room liked area not clean

Leisure Family

10/10

Exceptional

19 Sep 2025

Pu Yiow

Very clean and safe hotel

10/10

Exceptional

18 Sep 2025

michelle

We stayed one night and the staff was awesome!!! Great room with a balcony-our room was in front traffic noise was a bit loud but we chose that room

Leisure Family

10/10

Exceptional

18 Sep 2025

Leonard

The location of the hotel is ideal for walking to the Coliseum which was my main reason for booking. It's a straight 25 minute walk but there is very little in the way of decent cafes or restaurants in the immediate area. There is a metro station 10 minutes away so getting around is no problem.
The Cross is a modern hotel and is well recommended.

Leisure Partner

2/10

Poor

14 Sep 2025

May

There are nake people inside the room which was given to me with the check in

10/10

Exceptional

13 Sep 2025

Tammy

nice cozy place to rest

Leisure Family

10/10

Exceptional

11 Sep 2025

María Jacqueline

The place is really clean!

Leisure Partner

10/10

Exceptional

11 Sep 2025

Bruce

Would stay again

Fantastic team at reception helped get through the lost passport stress, book restaurants and tours. Room was clean and comfortable. Five minutes walk to Metro which makes it easy to get around. Deliciuos breakfast

Partner

10/10

Exceptional

06 Sep 2025

Maria

We only stayed one night when we had to reschedule our train to make our flight out of Rome so not much to contribute beyond that it was really well situated between train station, metro station, and airport, so would recommend to anyone who wants a Rome stay with a lot of transportation convenience! Also we got stuck on a replacement bus when our train got canceled so the 24 hour check in desk and friendly staff really helped, as we unexpectedly didn’t arrive till about midnight.

Leisure Family