The Westin Tianjin

China , Tianjin
TIANJIN, 101 Nanjing Road, Heping District
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75 reviews shown

10/10

Exceptional

16 Jan 2026

Max

Great

2/10

Poor

21 Mar 2025

Qingmin

Terrible experience!

It was terrible! Unbelievable There are no seats in the lobby! I sit in the lobby and waited my wife . The bar staff, Alice, said you can not sit here unless you order something! Unbelievable, the customer of the hotel can not site in the lobby! Also the baby said I offer you free water and then you can stay on the seats in the lobby. It is not acceptable! It made feel terrible!
I report to the manger in the front desk. He did I not thing! Just said you can sit the seat. That is it! It is not Westin style!

Friends_and_family Family

6/10

Pleasant

12 Jun 2024

Yew Kheat

Decent hotel with several downsides

Reasonably sized and comfortable room with several downsides. First was the smell of smoke whereby I requested a non-smoking room. The in room dining menu stated it was available up to 10pm but when I called at 9.45pm, I was told it was no longer available. Lastly, my colleague who book into the same room category received fruit basket and dumpling whereas I did not have any welcome items. Rather disappointed with a hotel branding that is under Westin.

Business

10/10

Exceptional

10 Apr 2021

Hugh

Great family hotel

We loved our stay and the location was great. The kids loved the pool. We upgraded to the Club Room and it was well worth it.

Friends_and_family Family

10/10

Exceptional

18 Jun 2019

Alejandro

Romantic Getaway

The location and the staff are absolutely amazing

Partner

8/10

Excellent

09 Jun 2019

Yong

Excellent location but the staffs attendance levels to be further improved, looks like insufficient staffs to attend guests' needs. My experience is call to from room to operator, there is even no one pick up. Concierge is always no staffs there at least when I was there 2 times.

Besides this, generally I am quite happy with the service from staffs...

Business Self

2/10

Poor

09 Apr 2019

Hans

Almost nothing is working properly in the room. The food of breakfast is terrible. Air conditioner is noise all night and doesn’t work at all.

Business Partner

2/10

Poor

12 Nov 2018

Hugh

VERY DISAPPOINTING! We stayed at this hotel two separate times in a one-week period (different room each stay). The overall impression is the management doesn't have a clue how to maintain the cleanliness of the rooms - certainly not sufficient to be \"entitled to\" the \"Property Class\" appearing on expedia for this Hotel. There were numerous places on the ceiling that indicated water damage (paint was blistering up), and the Shower/bath area had a \"mature growth\" of mold - not what I would expect from the Westin chain....... I will not be staying at this hotel again.

10/10

Exceptional

31 Oct 2018

Sang Keun

Superior Service! Nice Location! Very Good Gym!

Good Location. Very much appreciated service from the Front Clerk.
Gym is superior. It would be better if I can have more Western Dishes in the breakfast

10/10

Exceptional

31 Jul 2018

Patricia

1st time staying at a Westin strongly recommend.

Visited Tianjin for our Grandsons wedding & thoroughly enjoyed the experience..... The Head Waiter Jason was amazing, he was helpful, pleasant & efficient.... all the staff followed his lead & made our stay so enjoyable.

Family

8/10

Excellent

26 May 2018

Catherine S Y

Nice cosy hotel but it's a bit old and dated

Service was excellent but overall experience was not up to expectations. Room is a bit old and most importantly the room service is a mess. They don't even have one glass of white wine to serve. Steak was served without providing mustard and proper cutleries.

8/10

Excellent

07 Apr 2018

Sally

Nice hotel close to city center

Wonderful service. Westin is a little outdated compared to the other hotels around the world. However, very comfortable and friendly staff.

10/10

Exceptional

04 Mar 2018

Lisa

Beds were incredibly soft. Breakfast buffet was huge, multi-national, and delicious!
Pool was beautiful and the exercise room was spacious and well equipped.
The shower didn't drain and water wound up all over the bathroom floor. Staff were very responsive and came right up to clear the drain and bring all new towels.

Family

4/10

Poor

04 Jan 2018

Verified traveler

I arrived at about 2:45 pm at the hotel to check in. Was told that the room was not ready and to return in an hour to collect the card key. I returned two hours later and the room was still not ready. It took another 20 minutes of waiting for the card keys to be issued to me. The toilet in the lobby was not kept clean. The floor area around the urinals were always wet. The lobby restaurant's service was almost non-existent. The waiters were not attentive and there was inadequate staff. The placement of the bowls and eating utensils were bad - not placed anywhere near the food. The wifi connection speed was extremely slow.

Family

10/10

Exceptional

02 Jan 2018

Ken

Good value for money

Very nice hotel, at a good price. The rooms have a great view with full length windows. The staff were helpful with limited English. Fairly convenient location in the business centre, 5 minutes walk from the riverside or shopping areas.

Family

10/10

Exceptional

09 Dec 2017

Michael

Great Location

I have stayed at the Tianjin Westin a number of times during business travels. The front desk service is always excellent and the rooms clean and comfortable. The gym is excellent and bring your bathing suit... the indoor pool is beautiful and the water is kept in the high 80s (PH levels and water temp are updated daily and posted on the wall). There are a few interesting restaurants and a Starbucks close by as well. Great location.

10/10

Exceptional

10 Aug 2017

Verified traveler

Aged five star hotel

This is our third time staying here and the hotel is getting an aged feel. But the price is reflecting its condition and we are ok with it.

Family

10/10

Exceptional

06 Aug 2017

Helen

Great！

Nice hotel, great location!

Family

10/10

Exceptional

29 Jul 2017

Leibo

Great Stay at the center of the city

This hotel locates at the center of Tianjin, next to great sites for shopping, sight seeing and good food. Public transportation also is convenient. Room is clean and comfortable. Highly recommended.

Family

6/10

Pleasant

05 Jul 2017

Alice

Is this a Westin Hotel?

We have stayed at Westin Hotels in other cities in China with good experience, but this time obviously we made a mistake at selecting the right hotel in Tianjing. Arriving at 1:30pm and the room was not ready, the front desk girl told us it will be ready in 50 minutes. After 50 minutes, the room was still not ready. I had to check with them twice till finally they had a room for us. The condition and cleaness of the room was bad for a Westin hotel, I found hairs on the bath room floor and the toilet paper wasn't replaced. I called to ask for some toilet paper, a guy came without hotel uniform, knocked the door loudly and inpatiently with yelling some Chinese words. The taxi drivers around the hotel were terrible, my husband caught a taxi less than one mile away from the hotel and asking the driver to take him back to the hotel, the driver told him he didn't know where the hotel is. We checked out early next morning for our flight to Tokyo, only one girl working at the front desk, no bell man. We asked her if she can Call a taxi for us and she replied we have to do it by our own. It was 5:20 in the morning, we caught a taxi passing the street in front of the hotel, I knew the taxi charge from this hotel to the airport should be aroud 50 RMB, however the taxidriver charged us 94 .

2/10

Poor

12 May 2017

SAI

That's awful!!!

It's the worst experience I've ever had of staying at a so-called five stars hotel. I didn't even think it's a real Westin at the very beginning. I couldn't tell the guy standing at front door is from security or concierge. He's laid back, no service, not presentable and not in a professional way of talking to customers at all. Seemed he had never been trained up. During check-in, my shoes were unbelievably firmly stuck to the floor by very sticky purée or something spilled on the ground and no one noticed it till I voiced out. The most interesting part is 2 receptionists still standing behind the front desk even they heard my loud complaint that something disgusting on the floor bothering me SEVERAL times and I finally invited one of them to come out to look at it. Extremely hard for taxi driver to find and drop you off at the front door , very mess outside. It's a bad idea to choose this one to stay.

8/10

Excellent

05 Dec 2016

A.Y.Chew

Near to food area and a nice craft beer joint

The room was good, bed was comfortable and many Resturant and pub around this area.

10/10

Exceptional

21 Sep 2016

Spencer

Conveniently located to Subway station, tourist places and malls. Great layout and space. Love the bed; it's one of the most comfortable beds in China. No free Wifi in the room though.

Partner

10/10

Exceptional

12 Jul 2016

Verified traveler

Great Experience

Great location, friendly staff and great service with nicely decorated rooms and lots of space.

8/10

Excellent

21 Apr 2016

Roger

Sourcing manager

Nice hotel, services and location.

10/10

Exceptional

07 Nov 2015

Yusuf

Westin Tianjin, excellent hotel

I loved the my stay there. The staff were friendly and very helpful. I would stay there again.

8/10

Excellent

17 Jun 2015

JIAMEI

Westin hotel in Tianjin

The hotel is very nicely located, room is clean and neatly made. The only issue is the space in front of the hotel, always full of cars, very hard to get into the hotel parking garage.

10/10

Exceptional

15 Feb 2015

Julia

Great hotel

Very nice hotel, great staff!

10/10

Exceptional

21 Nov 2014

AngelaZZZ

Fantastic for couples

I like their restaurant at the first level. Nice cakes and sushi!

Partner

10/10

Exceptional

26 Oct 2014

Adalbert

HOTEL IN TIANJIN

EXCELLENT HOTEL, FIRST CLASS

8/10

Excellent

17 Jul 2014

Verified traveler

The breakfast is great. The location isn't bad. We stayed in a suite and I highly recommend it. At a minimum, do a club room. The club lounge isn't the best I have stayed in, but it is fine. Definitely a must whenever you stay in China

6/10

Pleasant

25 May 2014

DJ R

City getaway

The hotel is beautiful and feels as you would expect a Westin to. The staff did not speak very good English and were not overly helpful or attentive. Getting transport from the hotel can be difficult.

Family

10/10

Exceptional

04 Nov 2013

Exellent hotel

This is one of the nicer hotels I stay in. I can't find anything wrong to report. For me, the location is perfect since my vendor's office is in the building next door. Otherwise, if you are looking for nightlife, I don't know if there is any close by.

10/10

Exceptional

28 Oct 2013

Con

Excellent Hotel close to all facilities

The Hotel was what you would expect from a 5 star Hotel

10/10

Exceptional

28 Oct 2013

Con

I received all that I expected

I will use the Westin Hotel Chains on my next visit to China

6/10

Pleasant

15 Oct 2013

Anne

Near Town Center, very convenient.

It's a OK reasonably clean hotel, but it's over rated as a 5 stars. I wonder is there a system to rate hotels in China?

2/10

Poor

15 Sep 2013

Verified traveler

Mold and Mold

This hotel has a very serious mold problem, that the staff pretends it does not exist. Carpets are old and need to be replaced.

10/10

Exceptional

07 Jun 2013

Westin Tianjin - MUST READ REVIEW!

We started out with a mixed experience at the Tianjin Westin, we had some issues at the beginning of our stay hwoever after we alerted management, they made evey possible effort to ensure we completely taken care of. Our concerns were first handled by the rooms manager and then when we converyed our concrns the hotel Manager Kanbur Lee personally intervened and made completley sure every single one of our concerns were addressed. In fact they went above and beyond in every measure to ensure we were satisfied. Truly the manager considers this hotel his home as he lives there and his personaification of customer service and making sure customers are exceptionally happy is truly the mantra of the Westin Tianjin. My wife and I have stayed at five star resorts all over the world including at fairmonts, the Peninsula chain, on first class on the Queen Mary 2 and before we arrived at the westin Tianjin we were staying in the Penthouse suite at the Langham Place in Hongkong, yet the service provided by Kanbur and his team and how genuine they were in making sure our issues were resolved and taken care of above and beyond what we could have possibly expected set a new level of customer service experience for us. We will never forget the kindness and generosity shown to us by the Westin Tianjin. I must recommend this hotel to any traveler who wants to stay at a first class hotel who stands behind their product in every way. The way they took care of us wil never be forgotten.

10/10

Exceptional

13 Mar 2013

Facilities: State of the art; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;

10/10

Exceptional

12 Jan 2013

Jimmy Super Guy

Fantastic Hotel in a central location

The hotel is a premium luxury hotel, and while you can certainly find a cheaper hotel to stay at in Tianjin, paying $100 a night for a room at the Westin is a steal. The lobby was enormous and grandiose upon entering. The hotel staff speaks perfect English. The rooms were clean, modern, and very comfortable. I would recommend staying here whether on a business trip or for pleasure, if you find yourself in Tianjin.

Partner

10/10

Exceptional

25 Oct 2012

Excellent Hotel

Top quality hotel - 5 star all around - reasonable priced with excellent service. Located in center of town, within walking distant from a lot of restaurant. Taxi service to shopping centers are well priced.
Rooms are clean and in top condition. Much better that in 5 stars North American hotels

8/10

Excellent

28 Jun 2011

Anonymous

i recommend it , one of the best

i recommend it , one of the best in tianjin

8/10

Excellent

04 May 2011

puruppu

Clean, Good

Basically satisfied.
If it is closer to main street, more comfirtable.

Partner

8/10

Excellent

06 Feb 2011

Nigel

Lovely hotel but terrible check-in experience.

Despite the terrible check-in experience, I want to be fair.
It is a nice new hotel which has been open for about one year. Rooms were very good - nicely furnished and spacious. They said that we were upgraded, but in fact we had paid for that class of rooms.
We ate dinner there the first night at the Italian restaurant - usualy Italian food is a bit risky in China. The restaurant was almost empty which is never a good sign. The service was very slow, but when the food came it was well worth the wait. Probably the best Italian meal we have ever had in China.
Breakfast buffet was OK - very expensive and not much of a selection.
We had a drink in the lounge bar in the lobby, but retreated because it was very cold and drafty because of its location in front of the main revolving doors.
We were able to get a great deal on this hotel through Expedia, and at that price I would stay there again - if the Hyatt is about the same price, choose that instead.

10/10

Exceptional

24 Nov 2010

Hilde

Very comfortable hotel with good service.

A brand new hotel with a western quality. big comfortable rooms. Breakfast is very impressive and the Italian restaurant had a high quality standard.

Internet service charges seems to be something every hotel hit you with. You should expect of a 5 star hotel to have a complementary service.
Except for this I can't fail the hotel.

10/10

Exceptional

26 Feb 2026

Wenyan

every thing OK！

Self

10/10

Exceptional

04 Dec 2025

RYUICHI

どのスタッフも丁寧に対応いただけて、大変良いホテルでした。

8/10

Excellent

31 Oct 2025

takeaki

清潔

Business

6/10

Pleasant

01 Apr 2025

CHYI SEN

天津威斯汀從落成至今已用了15個年頭了,是時候該好好改裝了。

Business_and_leisure Self

8/10

Excellent

27 Jan 2025

Shiori

お部屋のフロアのゴミが目立っていたのでもう少し清掃してほしい。それ以外はとても居心地が良かったし、朝食のブッフェもとても美味しかったです

Leisure Self

10/10

Exceptional

16 Dec 2024

Wonduke

Good location, clean, cozy, good breakfast

Business

2/10

Poor

20 Mar 2023

MOFAN

Super old and dirty, the towel already changed to grey color.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2022

Ambrose

方便

Business

10/10

Exceptional

02 Oct 2021

Verified traveler

만족합니다.

아주 만족합니다. 천진에서는 가장 편리하고 합리적인 가격의 호텔입니다.

Business

8/10

Excellent

18 May 2021

jie

早餐还不错👍，而且是三人餐，如果以后是家庭房四人餐就更好了

Friends_and_family Family

8/10

Excellent

04 Jul 2020

Hideo

朝食が....

いつも出張で利用しています。
便利な場所にあり満足はしていますが、朝食が5つ星ホテルとは思えないレベル。
もう少し朝食の質を上げてもらえると嬉しいです。

Business

8/10

Excellent

13 Jan 2020

Verified traveler

最初ルームサービスメニューがなかったが、すぐ対応してくれました。

Partner

10/10

Exceptional

29 Dec 2019

Verified traveler

추천합니다!

깔끔하고 전체적으로 좋았습니다!

Partner

8/10

Excellent

05 Nov 2019

nobumasa

出張で3泊しました。大変落ち着いたホテルであり、快適な滞在先でした。又、利用させて頂きます。

Business

8/10

Excellent

13 Oct 2019

Veera

Hotel location was ok. The reception staff was very slow, but that happens very often in China. The restaurant's evening buffet and breakfast catered well for the Asian guests, but was really not for my Northern European taste. Also the ingredients didn't seem that fresh and there were not enough options for vegetarian diet.
My room carpet got wet after taking a bath, and I don't even know how it is possible because there is a wall in between. The carpet looked damaged.
The spa in the hotel was lovely, though expensive.

8/10

Excellent

19 Sep 2019

Verified traveler

とても快適に過ごすことが出来ました。

Business Friends

8/10

Excellent

19 Aug 2019

Yali

滿意的住宿

服務人員很親切的房間安靜空間很大
每天下午和晚上lobby 有音樂表演可點杯飲料享受悠閒時光
早餐好吃合口味而且餐點每天有變化
飯店的地點很好
距離五大道和西開教堂步行約10分鐘就會到了
附近還有很多商場用餐購物都方便
在這住宿兩晚我們很滿意

Family

10/10

Exceptional

29 Jul 2019

Verified traveler

nice hotel

这是一间非常温馨的酒店，让人的身心都能得到休养和恢复，我还会再次选择它。

4/10

Poor

25 Jul 2019

Verified traveler

初めてこのホテルに泊まりました。遅着だったので、すぐ食事をしたかったのですが、どこにどんなレストランがあるのかわからず、ホテル前のコンビニで、カップラーメンとビールを買って、部屋で済ませました。部案内のおかげで、安上がりで済みました。

Business Self

8/10

Excellent

08 Jul 2019

Verified traveler

エキストラベッドもふかふかしていた

Friends_and_family Family_with_children

6/10

Pleasant

27 Jun 2019

DONG WAN

출장 2박후기.

출장으로 2박을 묵었습니다. 전반적인 시설이 오래된 호텔이나, 관리상태가 썩 나쁘지 않고, 침구류등은 깨끗하고 편안합니다. 다만, 카페트냄새가 자꾸 올라와 거슬리는 점과, 에어컨디셔너의 온도조절기능이 안되는 부분이 아쉽습니다. 에어컨의 성능은 너무 좋아서, 추울 정도라 문제였습니다. 1층 라운지식당의 종업원들은 훈련이 아예 안되어 있는듯, 뭐라 말하면 대답도 없고, 잘 오지도 않습니다. 기본적인 영어는 아예 안되고, 중국어로 말해도 잘 이해하지 못하는 것을 보면, 업무에 대한 교육이 아예 안되어 있는 것 같아서, THE Westin의 서비스를 기대하기란 어렵습니다. 하지만, 영어가 되는 직원들은 아주 친절하고, 응대를 잘 하니, 영어할 수 있는 직원을 찾아서 필요한 것을 요구하는 것이 좋은 방법입니다. 5층 헬스클럽은 관리상태가 굿입니다. 호텔위치는 시내 아주 편리한 위치이며, 근처에 전철 1호선역 (잉코우다오)이 있어서 천진서부역으로 갈 시에 아주 편리한 위치 입니다.

8/10

Excellent

17 Jun 2019

Verified traveler

좋은 컨디션의 호텔

텐진 출장 방문 시 애용하는 호텔입니다.
주변 호텔에 비해 가격은 좀 있는 편이지만 그만큼 위치/호텔 컨디션은 너무 만족합니다.

다음에도 이용할 예정입니다.

10/10

Exceptional

29 May 2019

Verified traveler

Good

Room is clean and staffs are kind.
Italian Restaurant was good.