Name: Holiday Inn Kingston Waterfront
Address: 2 Princess Street, Kingston, K7L 1A2, CA

8/10

Excellent

25 Jul 2026

Kashish

Our room had harbour view. Loved it. Gets a bit noisy on weekends but that’s expected. Our 1 year old slept through the noise.
Room was clean but could have been better. Balcony door was a bit dirty and there was a lot of buildup near the door frame.
Washroom was clean.
Check in and check out process was smooth.

10/10

Exceptional

25 Jul 2026

Jean

Clean location. Very practical, walking distance to do many activities. Large choice of restaurant neirby

8/10

Excellent

24 Jul 2026

Michel

Good

6/10

Pleasant

24 Jul 2026

Lauren

Balcony was dirty and river view was mostly parking lot. The pool was a far distance. Otherwise good stay.

10/10

Exceptional

18 Jul 2026

wendy

Every thing was very good and restaurant great food. Great view.

Partner

8/10

Excellent

16 Jul 2026

James

$30 a day is expensive

Partner

10/10

Exceptional

16 Jul 2026

Chris

Given the proximity and purpose for stay, a room on the west side of the hotel would have been better with it facing everything offered by its location. All we got with our view was construction.

Partner

10/10

Exceptional

15 Jul 2026

Peppino

Nice room, breakfast too expensive. Balcony was dirty and run down. Nice location.

Partner

10/10

Exceptional

15 Jul 2026

Diane

Room as described with balcony view of the water. Staff was very pleasant and accommodating!

Partner

10/10

Exceptional

14 Jul 2026

Kyle

Travelled with 2 pets and 2 kids during a move. Pet-friendly room was clean and in a convenient part of the hotel.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Shane

Great room, lovely outdoor lounge.

Partner

10/10

Exceptional

10 Jul 2026

Aliyah

Clean room and friendly staff.

6/10

Pleasant

10 Jul 2026

Stephanie

This hotel was okay, I guess, but extremely overpriced for what it was. I wouldn't call it rundown but it was definitely dated. The room was clean and comfortable but the view wasn't that great (we were on a lower floor), toilet handle and sink drain were broken, and the sliding door barely worked. Carpets and hallways were but we could see where they were doing construction, so maybe that was fixed on other floors. There was also a weird thing where they were unable to take any of my credit cards and gave me a hard time, but when I called my bank afterwards, the bank said the cards were fine and showed no declines (and they worked everywhere else in Kingston). I don't know if they're just charging a \"waterfront\" premium or what, but we stayed here on a Around-Lake-Ontario trip and this was the most expensive hotel with the worst experience.

Family_with_children

10/10

Exceptional

09 Jul 2026

TAO

clean room

Family_with_children

10/10

Exceptional

08 Jul 2026

Robert

Great staff. Great location

Family_with_children

10/10

Exceptional

08 Jul 2026

Robert

Our Room was very clean,Staff was very friendly, breakfast was good, parking was secure and safe.

Partner

6/10

Pleasant

07 Jul 2026

David

Parking is too expensive.
Breakfasts are too expensive.
Better coffee and snacks should be available.
Guides to Kingston and any special deals should be made available.
Water is not hot enough.
Should be clarified if two rooms are adjoining.

Partner

10/10

Exceptional

06 Jul 2026

Helene

balcony overlooking the marina, cruise ships

Partner

8/10

Excellent

05 Jul 2026

Kristeen

X

6/10

Pleasant

04 Jul 2026

Michele

Clean room but not so spacious for 4 people.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Richard

Overall very good.

Partner

6/10

Pleasant

04 Jul 2026

Brenda

Hotel room, staff, amenities were great 5 star. Balcony not cleaned in a while despite website stating cleaner regularly by staff.
Bugs are expected right on the water but had not been cleaned this season it apoears

Partner

10/10

Exceptional

03 Jul 2026

Michael

The property was clean and close to everything. We loved the harbour view room, especially for viewing the Canada Day fireworks!
Close to many pubs and all of the Canada Day activities.

Partner

8/10

Excellent

02 Jul 2026

Jean

C’était très bien! Belle vue à partir de ma chambre. Le bémol serait à propos de la machine à glace qui était défectueuse ce qui n’est rien de grave car il y en a une à chaque étage

6/10

Pleasant

02 Jul 2026

Valerie

Clean

Family

8/10

Excellent

30 Jun 2026

Elisabeth

You can’t ask for a better place if you want to enjoy the waterfront. You park (paying parking across the hotel: $30 per 24 hours) and can explore on foot. The hotel was very nice. Clean, amazing location, accessible for wheelchair users. They even accept dogs, which is a big bonus. I will rebook there if I go back to Kingston. The on-site restaurant was ok for breakfast, but really good for dinner. We tried the chowder, the fish and chip and the beef burger. All excellent. There are plenty of restaurants close enough to go by foot, and a good variety of type of cuisine. I highly recommend the Wooden Heads Gourmet Pizza. They make true Italian pizza. The hotel is right by the marina, perfect if you want to do a Thousand Island excursion. The little park by the waterfront (Confederation Park I think) is accessible by wheelchair. The touristic area is small, but definitely worth seeing. And it is definitely worth paying to have the harbour view.

Family

10/10

Exceptional

29 Jun 2026

Roya

Great location
Walkable to all shops

Partner

2/10

Poor

28 Jun 2026

Angel

Our experience with this hotel was less than satisfactory due to them not returning my call early in enough so that I would not be charged for two nights instead of one. We didn’t even book this hotel initially- we were moved over by another hotel as they were hosting evacuees. No one returned my call - and we were charged double the amount that we initially were charged per night.
They didn’t even try to make things better when my husband arrived by offering a dinner voucher. And we still had to pay for parking! Ridiculous.

Family_with_children

2/10

Poor

28 Jun 2026

Dale

It was noisy, the TV didn’t work, the streaming service was unavailable, there is no sound deadening between rooms, the bathroom door was useless, the room doors all slammed, the balcony screen door was barely functional, and the parking was terrible.
No manager on site on Sunday until 3pm.
Not worth $500/night.
I would expect this from an $80 motel, not a supposedly high-end hotel.

Partner

6/10

Pleasant

28 Jun 2026

Roger

There was nothing really wrong with the stay, but the hotel is old and it shows it. For the amount of money we paid we would’ve expected a nicer experience. Bed was nice. The washroom was OK but very little water pressure. The room was right overlooking the water and smelled like it. Just everything felt a bit damp. We had breakfast one day and that was OK. The Staff was accommodating and let us finish our breakfast even though we are a bit late for the buffet. Check-in took a long time even though we were the second people in line. It wasn’t really the Staff person‘s fault, but she could’ve been more efficient with the customers ahead of us .

Partner

10/10

Exceptional

27 Jun 2026

Jennifer

great place with a water view

Friends_and_family Friends

8/10

Excellent

27 Jun 2026

Jennifer

Great stay!!

Family_with_children

8/10

Excellent

26 Jun 2026

Branko

The hotel is located nicely on the waterfront perfectly located to visit the downtown area. However, the overpricing for Graduation was not appreciated though not a surprise.

Family

10/10

Exceptional

24 Jun 2026

George

The hotel was well situated to the Slush Puppy Place where my daughter’s convocation from Queen’s took place.

Family

10/10

Exceptional

24 Jun 2026

Stephen

Nothing to say it was all good

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Audree

Parking and breakfast were extra. With the price of the room these could have been included.

Partner

10/10

Exceptional

22 Jun 2026

Celine

Didn't have any problem.

Friends

2/10

Poor

22 Jun 2026

Ruth

Upon arrival, staff in training was unwelcoming, didn’t even greet us with a hello, and gave no information regarding elevators, parking, etc.. I gave specific instructions regarding payment and he proceeded a different way. I was very understanding given that he was new but advised the manager who was assisting him that he may want to train him to give correct information and all information to guests checking in. When we arrived to our room, which seemed newly renovated, the curtains were closed, & it was very dark in the room. We open the curtains and noticed mayflies on the sheers, not a big deal given the time of year our waterfront view was obstructed by trees. Again, not a big deal because we were only there for one night. When we open the fridge to put our beverages in, there was a half full alcoholic beverage in the fridge which we thought was odd. We left the room to go to our event. Upon return in the evening, we pulled back the covers on one of the beds. I noticed a disgusting, brown stain on the bedsheets. Luckily there was a second bed that we were able to sleep in. In the morning we realized that the stain looked like feces & the sheets may not have been changed. What a horrible feeling. The room was poorly designed with no mirror anywhere but the bathroom which made it difficult for two of us to get ready at the same time. We advised the front desk staff of our challenges and they took parking off of the room. Very disappointed & won’t return.

Friends_and_family Friends

2/10

Poor

17 Jun 2026

Loretta

There were dead bugs on bathroom floor as well as a plethora dead gnats in between the screen and balcony. The balcony chairs were filthy and there were two of us booked and only one chair in the room. On Monday, June 15th we left the room at 6:30 a.m. to go to Kingston General Hospital for a heart procedure. I was told to stay in the Kingston area for 24 hours to be close to hospital in the event of post operative complications. We arrived back to the hotel at 3:40 p.m. to our room in the same condition we left it in at 6:30 a.m. No room cleaned, no clean towels. I was so very disappointed. I called the desk and was told they would send up towels.. My friends had to go looking for the towels and then the staff didn't want to take the dirty towels. I received an email an hour later asking if we wanted to have our room cleaned now? I was by this time in bed recuperating and of course didn't want the cleaning staff in my room while I was in bed!!
My surgery was moved from June 8th to June 15 and the hospital contacted hotel and expedia stating it was changed from their end. Expedia told hospital they would waive the $55.99 and when I contacted expedia they let on they knew nothing of this. I could go on and on but I was very disappointed paying $727.88 from Sunday at 3:30 pm until Tuesday at 7:30 a.m. and had no room cleaned!!!!!!

Friends

10/10

Exceptional

16 Jun 2026

Emilie

Great location.
Breakfast is a bit e pensive for a buffet but useful anyhow.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

JUDITH

We had no problems at all and would go back there to stay again. I would recommend this property to all. It is close to everything and the parking is right at the front door.

Family

6/10

Pleasant

11 Jun 2026

Brenda

We love the Waterfront... fantastic views. It appeared that our room was a renovated one, however twice we had to call for maintenance because the coffee machine wouldn't work. Also the cooling/heating system seemed to be on a thermostat and the AC kept going off but not coming back on at intervals. We had to turn it on again each time it stopped. Maybe we just weren't using it correctly. I asked for a shower mat for inside the shower as I was afraid of slipping and possibly falling. They didn't come with one. Check in and out was smooth. It's a nice place and the only one with balconies or patios at the Kingston Waterfront. It was ok, clean, comfortable bed and pillows, small fridge and microwave. However, I think it's too pricey for what you get.7

Partner

10/10

Exceptional

11 Jun 2026

Paul

Location, nice rooms, quiet, and excellent friendly helpful staff, the breakfast lady who works during the week was so nice and the lady at the front desk I think her name was Marion was so helpful and super nice to us, this was our second time staying and we will always chose this hotel now when we come to Kingston

Partner

8/10

Excellent

09 Jun 2026

Francis

Good hotel

Partner

10/10

Exceptional

06 Jun 2026

Brittany

Buffet breakfast wes excellent for us and the kids. Clean rooms, amazing location, friendly staff. Will go back again.

Family_with_children

10/10

Exceptional

06 Jun 2026

Rhonda

We met your friends the Mayflies!!! The screen on the sliding door to the balcany was torn and needed replaced, and the smoke detector was hanging off the ceiling in the room. We did appreciate that you were going through some major renovations though! Place was looking nice!
Great view of the harbour and would love to stay again on our next trip to Kingston

Family

6/10

Pleasant

06 Jun 2026

Sara

Check in and out was very slow

Partner

8/10

Excellent

01 Jun 2026

Buckles

Comfy beds and pillows, big rooms, nice balconies. Disappointed with the company policy requiring credit card for the room deposit. We travel with Visa debit, which was accepted for the reservation and would have been accepted for payment at checkout. We had to invoke a 3rd party credit card in order to check in. Not ideal.

Partner

10/10

Exceptional

30 May 2026

Jeffrey

Parking should be free

8/10

Excellent

26 May 2026

Elizabeth

Waterfront location was great. Rooms were spacious and clean. Staff was friendly and helpful. We stayed only one night and had a very early start fora long return drive home, otherwise would have loved to enjoy exploring the harbour front and downtown.

Family

10/10

Exceptional

25 May 2026

william

Gg

Partner

8/10

Excellent

21 May 2026

Kyle

Great staff. Felt very welcomed for the duration of our stay. Location and view were fantastic as well. Only issue we had was that the sliding door in the 2Bed Room that seperated the bathroom from the rest of the room would sometimes get caught on the carpet and come off the tracks. We had a couple instances where somebody would essentially be locked in the bathroom from this as would require help from somebody in the main room to 'reset' the door. Otherwise, we had a great stay.

Friends_and_family Family

8/10

Excellent

21 May 2026

Penny

Check-in was terrible, Need more staff to reduce lineups at check-in time and spread out check in time.
Two staff insufficient to speed up check-in, starts off a visit with a bad taste having to line up for over half an hour.

Partner

8/10

Excellent

18 May 2026

Elaine

It was a great veiw from my room, my only concern was I was in the 2nd last room at the end of a long hallway. Travelling alone it bothered me. The room was ok carpet was old and chair in room was very uncomfortable. It was still a nice hotel just old.

Self

6/10

Pleasant

18 May 2026

BLAIR

Staff was great.

Check in was slow, and right at 4pm. I get it, it’s listed as a 4pm check in time, but as far as check in times go, it’s a little late in the day, especially when you’re waiting 40 min in line check in. Not the staffs fault, they tried, it’s the managements problem for not staffing up on a long weekend.

It’s a hotel you go to for sleep, not to hang out in.
Right in the strip, so that was super convenient.

Bonus- the downstairs shop had children’s tylonol which I had to get at 2am, so for that, I’m forever grateful.

Family_with_children

10/10

Exceptional

16 May 2026

Teresa

Great hotel. Close to shops and restaurants and on the water. This is our \"go to\" hotel when visiting family in Kingston.

Partner

6/10

Pleasant

12 May 2026

Mario

Hôtel vieillissant. En 2026 et du tapis partout!

Self

8/10

Excellent

12 May 2026

Brian

The only thing I didn’t like was we had to pay for parking. It should be included in the stay.

Partner

10/10

Exceptional

08 May 2026

Faith

Staff were super friendly and the robot butler is adorable

Friends

10/10

Exceptional

08 May 2026

steve

No issues............................

Self

10/10

Exceptional

30 Apr 2026

Jeff

Great location and friendly staff highly recommend!!

Partner

6/10

Pleasant

30 Apr 2026

Christopher

30 bucks a night for parking 👎

10/10

Exceptional

27 Apr 2026

Stephen

Na everything was fine. We had a great time

6/10

Pleasant

25 Apr 2026

Billie

All of the carpets smell and should be replaced.
Staff were excellent. Especially the ladies working the breakfast area. Food was ok. Parking is way too expensive and should be included in the price of the room.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Adele

Our deluxe room (a corner room overlooking the harbour) was dated and had ants crawling in the bathroom. Otherwise the room was clean and bed was comfortable. Breakfast which was $22.00 each was a buffet. Parking was free. Location of the hotel is excellent with lots of restaurants nearby.

Partner

10/10

Exceptional

19 Apr 2026

Frank

Clean hotel in an excellent location, friendly staff in the restaurant.

Friends

8/10

Excellent

12 Apr 2026

Barbara-Lynn

.

Friends

8/10

Excellent

06 Apr 2026

Derek

No comment

Partner

4/10

Poor

03 Apr 2026

Lance

There were several hockey players in our hotel, who kept us up until midnight running up and down the hallway and staircase. We reported it to the front desk manager.

Partner

8/10

Excellent

03 Apr 2026

Katie

Breakfast is extra and isn’t better than the free ones at most holiday inns. The pool has a poo incident. Unsure if they closed it long enough for a proper clean or not but we didn’t revisit after that incident.

8/10

Excellent

01 Apr 2026

Matthew

Was a good central location, walking distance to a lot of things downtown.

Family_with_children

6/10

Pleasant

29 Mar 2026

Nafije

The AC was very loud; the walls were with the stains; there was no kit for guest such as sandals; hair cap, etc. there was noise in the corridor. Staffing member were kind; location was the best.

Friends

8/10

Excellent

24 Mar 2026

karen

It was Sunday so no inside restaurant open. Room was clean

Friends

10/10

Exceptional

18 Mar 2026

Andrew

My wife and I enjoyed everything about our stay. The room was great, the food was great with large portions. The breakfast buffet was exceptional. Dinner menu was 5 star. We got to have a nice long chat with the executive chef, he is a true master at what he does. The whole staff at the hotel were phenomenal.

Partner

10/10

Exceptional

06 Mar 2026

Catherine

The hotel is right downtown & close to everything

Partner

8/10

Excellent

27 Feb 2026

Margaret

Clean room, friendly staff and amazing view.

Partner

10/10

Exceptional

22 Feb 2026

Deanna

Great experience. Great location and loved the view from the corner suite overlooking the water.

Partner

10/10

Exceptional

17 Feb 2026

kendra

My friends and I always stay here when we are in the area. Room is spacious and clean, bathroom is nice and comes with travel sized toiletries if you forget anything. Parking is right on the property for a fee.

Friends

10/10

Exceptional

16 Feb 2026

Joshua

All around great

10/10

Exceptional

16 Feb 2026

Ronald

Room was clean, good bathroom supplies - i liked having everything in pump bottles giving lots of shampoo, conditioner, body wash, etc. without waste.

Leisure Friends

8/10

Excellent

15 Feb 2026

Victoria

The room was clean and had everything we needed. We loved that the parking actually could fit trucks unlike the Delta next door. And I love downtown Kingston- you could walk to everything from this hotel.

Partner

2/10

Poor

15 Feb 2026

John

1. Wrong room at first.
2. Parking lot ticket issues.
3. Dirty sheets.
4. Remote control problems on tv.
5. Loud people in the hall around 3-4 am.
6. Staff at feont desk had enhlish as a language problems.
Etc...

Partner

8/10

Excellent

13 Feb 2026

Ann

The dog friendliness was great. There was a surprise charge for pets that Expedia did not advise about. But the pet friendly room had no carpeting and the sliding door opened to green space. Friendly service also

Leisure Pet

10/10

Exceptional

10 Feb 2026

Christina

Hotel accommodated me and got me a room closer to my sister

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Lisa

Clean Rooms with a good view and very close to the amenities that we needed.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Janet Lynn

This hotel is beautifully located and the building what you would expect for Holiday Inn. The rooms are clean and somehow, even though it was clearly at capacity with younger guests and teams, they kept things very peaceful. The staff is exceptional. I had to speak to the ladies at the front desk for various things and each was professional, courtesy and made the experience very pleasant. I recommend this property if you are staying in Kingston.

Leisure Family

6/10

Pleasant

01 Feb 2026

Douglas Scott

Rooms are good. Very loud at night with a party near my room the first night and loud yelling guests in the hall on second night at 2 am. Won’t stay there again unfortunately.

Leisure Self

6/10

Pleasant

01 Feb 2026

Sylvia

We could not regulate room temperature. It was too warm and made it hard to have a good nights sleep.

Leisure Partner

8/10

Excellent

22 Jan 2026

Ariel

Didn't eat breakfast there. The view was lovely

8/10

Excellent

20 Jan 2026

Sandra

We would have preferred to have a view of the river, not the ferry dock. Room was clean and staff were friendly. A little shocked at paying $30 a day for parking!

Leisure Partner

8/10

Excellent

14 Jan 2026

Janet

Staff wonderful. Beds really comfortable. Fan on heater very loud. We would have appreciated actual mugs for coffee as Styrofoam cups are tippy and mug could have been used in the microwave for tea.

10/10

Exceptional

11 Jan 2026

J Scott

The staff are great

10/10

Exceptional

03 Jan 2026

Karen

Breakfast/bartender

10/10

Exceptional

31 Dec 2025

Diana

yes- all was very weell looked after

Business_and_leisure Partner

10/10

Exceptional

29 Dec 2025

Marc

Yes

Leisure Family

10/10

Exceptional

26 Dec 2025

Emma

The lady who checked us in was very kind

Leisure Pet

6/10

Pleasant

26 Dec 2025

alice

The beds where not that comfortable. Everything else was great.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Osman

Wonderful location and view. Great breakfast. Clean rooms and kind staff.

Leisure Family

10/10

Exceptional

22 Dec 2025

Donna

Staff very friendly, My husband lost his wedding ring in the pool and they were very quick at finding it. We prepaid for the breakfast and in my eyes it was worth the money.

10/10

Exceptional

22 Dec 2025

Sheila

This was a very pet-friendly hotel and well set up with a room on the first floor with easy access for our dog