Name: Hilton Santa Fe Historic Plaza
Address: 100 Sandoval St, Santa Fe, 87501, US

2/10

Poor

07 Aug 2026

Lisa

Pool was green and closed in the height of summer. All elevators were broken. This place was terrible

Friends

8/10

Excellent

02 Aug 2026

Douglas

My room had been renovated (bathroom) others I was traveling with had not! Very convenient location

10/10

Exceptional

01 Aug 2026

Grant

Nice

10/10

Exceptional

01 Aug 2026

Jeremy

The hotel was well maintained. The room was large. The adobe look inside had a lot of character. The bar/restaurant was very good. The staff were helpful. Great location. Minimal amenities, No shops or spa. An excellent place to stay.

10/10

Exceptional

01 Aug 2026

Glenda

Need more towels available for guest

6/10

Pleasant

31 Jul 2026

Jennifer

The room was clean, but we had to be moved after a few hours because the refrigerator was not working. Front desk staff was very helpful and understanding. We were compensated with breakfast vouchers and Hilton honors points for our inconvenience which was very generous. The breakfast was ok. It was very hot during our stay in Santa Fe and the air conditioning could not keep up. It was locked out at 64 degrees but felt much hotter which made it a little difficult to sleep. The pool was very cold and hot tub wasn’t working. I would say the hotel is nice but I think I would stay elsewhere in the future. During checkout, a few others that were checking out expressed that they were disappointed with their stay. It is a very convenient location to the plaza.

2/10

Poor

31 Jul 2026

Rory

The photos on their website must be from a very long time ago. When we pulled up in front of the hotel all of the large planters were empty. Building and property look so run down. Landscaping had clearly not been tended to in I’m guessing at least one year. Weeds were grown up as high as the windows all over the property. Hot tub was out of service and had orange cones around it and the pool was ice cold in July. Pool area also had very few chairs and old plastic touches with no cushions. I specifically booked this hotel because it was downtown and had a nice pool area for my young kids. I have stayed at many other hiltons that were fantastic, so I was shocked at the state of this facility. We had planned on 5 nights here but only stayed one and decided to the switch to the Eldorado Resort across the street which went above and beyond, far exceeding our expectations and I would highly recommend especially for families.

4/10

Poor

29 Jul 2026

Terry

The hotel is dated and needs a major face lift. Our room was adequate but just average. Some of the elevators were not working at times which made getting to our room and heading for the parking difficult. My wifes bicycle was stolen off the back of our car one night. We asked if they had cameras on the parking lot and staff said no.
We lost one bike and we found out another resident lost 4. Apparently crime around the hotel is a problem.
Our expectations from a Hilton property located in downtown Santa Fe were not met.
The staff were very helpful and we appreciated that.

6/10

Pleasant

28 Jul 2026

Thomas

The hotel is dated. For the cost of my room you expect first class amenities and a friendly front desk staff who would have given you bottled water, advised what to do as there was no working ice machines. It was probably the worst Hilton experience in my recent memory. I would not recommend it to others and I doubt I would stay here again!

6/10

Pleasant

26 Jul 2026

Emily Ann

The hotel itself is beautiful, great rooms, great location. The pool and hot tub was in substantial disrepair. The pool filters weren’t working and a film developed on top of the pool. The hot tub had cones around it signaling it was out of service, in the three days there we did not see any attempt to maintain the pool or hot tub. We were disappointed as the pool and hot tub were a major reason why we picked this hotel.

10/10

Exceptional

26 Jul 2026

Leslie

Loved the beds, the air, not so happy about the sad looking pool, with half the chairs broken, a broken looking little pool, and a very green main pool. the bed was perfect, the room was nice and cool against the summer heat, the lobby and common areas pretty. Good location-overall great stay!

2/10

Poor

24 Jul 2026

Benson

Tub was not functional on the first day. No free parking and breakfast, which is not quite reasonable given the price. Bottled water provide at 12 dollars... unbelievable

4/10

Poor

24 Jul 2026

Jeff

The room itself was nice but got put right next to a noisy elevator; the crank was moaning and vibrating all day. I asked to move he put me same spot two floors up. I was over it. The other elevator was broken so everybody was using this one. The hot tub was broken. The pool was disgusting; there for 3 days and not one person went in. The staff they hire off the streets; playing grab ass; not being professional that you’d expect. The room itself was spacious and clean. The housekeepers were friendly. The location is great, right in the corner of downtown. Mille is a fantastic coffee shop we discovered very close and had all kinds of French pastries etc. and Kohnami a very good Japanese restaurant. We still enjoyed our trip to Santa Fe; this hotel has a few things it can improve on. Sad!

Friends_and_family Family

8/10

Excellent

24 Jul 2026

Sumeet

Hotel was close to the central plaza within 5 minutes walking distance. Room was nice and clean. Helpful staff.

6/10

Pleasant

22 Jul 2026

Marianne

We were traveling with our adult daughter, which we had made very clear. The room was set up for two. We called after check in about getting another towel, glass, and an extra blanket, and then we had to call again after we got back from dinner. They were delivered after we had gone to bed and the “blanket “ turned out to be a mattress pad. After the room was cleaned the next day, it was again furnished for only two. To get ice we had to walk a large distance to the restaurant. Very inconvenient. The hot tub, which we had been looking forward to, was out of order. I don’t think we’ll be staying at this hotel again.

6/10

Pleasant

21 Jul 2026

Lana

This place needs an overhaul. It’s dated and needs maintenance. Fire alarm kept going off and they changed the reasons for why. Not worth the charge.

4/10

Poor

20 Jul 2026

Nathan

Hotel was in bad enough shape that we had to be moved to another hotel. Pool was not in service and no information was provided beforehand. Appreciate that they covered the cost to move us to a new hotel.

Family_with_children

8/10

Excellent

20 Jul 2026

Khalil

Every thing was ok

Family

2/10

Poor

20 Jul 2026

Hamid

They definitely need to hire more staff. There was almost always a long line at the reception desk, and the whole check-in process felt very disorganized. Unfortunately, some of the staff were also quite rude and not very helpful. The hotel does not have a hot tub, and the internet connection was very poor. Breakfast was extremely basic, especially considering they charge $23 per person. Honestly, the only real positive thing about this hotel was its location.

Family_with_children

4/10

Poor

20 Jul 2026

Luis H

This hotel is centrally located near the heart of Old Santa Fe. Parking fees are NOT disclosed and are costly $31/night. There was NO ice in this big hotel other than requesting some at the very busy restaurant bar. These experiences lowered my view of the hotel Hilton.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Armen

The staff were knowledgeable and professional!

Family

2/10

Poor

18 Jul 2026

Amanda

During our stay, we encountered a compounding series of severe service failures:
* Broken Early Check-In Guarantee: The day before arrival, a front desk clerk explicitly guaranteed us an early check-in at noon. We planned our entire travel timeline around this assurance to accommodate our young children. Upon arrival at 12:30pm, we were told the room was not ready and he would call us in 20-30 minutes. We never recieved a call and the room was not ready prior to 4pm.
* Out-of-Order Pool and Hot Tub: The pool and hot tub were entirely closed. We chose this hotel specifically so our children could swim in the summer, and we received no prior warning of the closure even when calling for early check-in the day before and requesting a \"pool view\".
* Broken Elevator: The elevator was out of service, causing significant concern as it was reported a guest was stuck in the elevator the day before when it broke.
* Pest Infestation: Our first room had an ant infestation. While the front desk staff did move us to a second room, dealing with ants in the bedsheets and on the floor with young children was incredibly stressful.
* Unstocked Market Pantry: The hotel pantry was completely unstocked. It did not even have basic bottled water available for purchase during a 90+ degree heatwave.
* Lack of Resolution or Accommodation: The front desk staff offered absolutely no solutions.
To pay a peak premium price with these incidents- my rating is ZERO stats. Dont stay here!

Family_with_children

6/10

Pleasant

17 Jul 2026

Leah

Rooms were clean. Pool was broken, wish we had been notified ahead of time ,my kids were so disappointed. The elevators were down, there was a lady stuck in the elevator next to our room!

Family_with_children

10/10

Exceptional

17 Jul 2026

Janet

Walking distance to everything we wanted to see. Close to restaurants and galleries. Clean. Excellent surroundings.

Partner

6/10

Pleasant

17 Jul 2026

Jan

great location and walkable to the downtown plaza. I was the only member of our group to get WiFI since I registered under my name on Hotels.com ,my friends couldn't get WiFi at all . Pool was closed and not maintained, which was too bad since it was July and hot.

Friends_and_family Friends

8/10

Excellent

17 Jul 2026

Kerry

The pool, hot tub, and one elevator were all closed during our stay. I don't recall being told about that beforehand, but that was a bit disappointing. The hotel is perfectly located within walking distance of all the \"old town\" activities (Canyon Road, Plaza, etc.). The hotel also has parking, which is essential if you're staying near the Plaza.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Debbie

We didn’t have a problem with the property exactly but they did have a ant problem they should probably have exterminator spray for

Family

2/10

Poor

15 Jul 2026

Rebecca

Avoid!

4/10

Poor

14 Jul 2026

Verified traveler

The room was hot! The AC didn’t appear to be working. We used the stairs to carry our luggage as the elevator closest to our room was not working.

Partner

4/10

Poor

12 Jul 2026

Deborah

The hotel is in a beautiful, historic building. Unfortunately, maintenance has not been done....apparently for some time. We chose this hotel over others because it had a pool. The pool and hot tub were broken. No indication of that online. The first room we were put in did not have hot water. It took until the afternoon of the next day to get another room. The air conditioner in our room had to be set to 64 to maintain any kind of comfortable temperature. A woman we spoke to got stuck in the elevator. The women's bathroom on the first floor had a broken stall. And it is not cheap to stay. Breakfast is expensive and they charge $31 a night plus tax just to park! Thank goodness, we had so many problems they did not charge us for parking and gave us a free breakfast. The staff was just wonderful.

The location is perfect...walking distance to everything and the staff was terrific and kept their positive attitude even with all of the problems. It is really a shame that such a beautiful place has not been kept up. It could really be a jewel of Santa Fe, but not without better management. I will not be going back unless they DO change management.

Friends

2/10

Poor

11 Jul 2026

Jun

The hotel is acquired by Hilton. When checked in, we changed two rooms but still not all things are working properly. The first room has no AC. 2nd room has ants all over the place. No breakfast included, parking is not free. Try to avoid this location when you can.

Family

6/10

Pleasant

11 Jul 2026

Melissa

This is hard to rate….def had some good, bad and ugly. Ok stay overall but disappointed.
The staff was friendly.
Location was awesome.
Ortiz restaurant was great, good food and helpful servers.
But we specifically chose this hotel based on location and the pool….The pool was out of service for our entire stay. We ended up having to book a day pass at another hotel. We asked the front desk if they could comp us for a day pass at another hotel and they said no.
Elevator didn’t work at times, not a big deal, we just took the stairs.
Ants in our room.
We came back from dinner one night and there were cops and crime scene units out front. Wasn’t a comforting feeling when the incident was just a couple doors down. I get that some things are out of their control, but overall wouldn’t stay here again based on this visit.

Family

4/10

Poor

11 Jul 2026

Cathrine

Good location.
Checked in, headed to room and saw pool
was out of service. This wasn’t disclosed at check in. Was told it would be fixed next day—- it wasn’t opened at all during 4 day stay. I know some of that is beyond control, but communication should be handled.

10/10

Exceptional

11 Jul 2026

Patricia

Nice, clean, spacious room. Excellent location and very helpful staff

Self

4/10

Poor

10 Jul 2026

Jack

The pool was closed by health dept. Decree. 1 elevator out of service, another took 7 minutes to release passengers. A/c malfunctioned in our friends' room although ours worked ok albeit noisy. Security did not appear on shift until 10 pm and suspect unhoused characters loitering outside on patio and came inside for water and interact strangely with quests. Staff overheard telling guests who parked about vehicle breaking in their lot.

Friends

2/10

Poor

10 Jul 2026

Cassandra

No a/c they did provide a fan the 2 nd night.
No pool…..no notice…shut down by city due to how bad it was according to posted sign.
Elevators out.
Refrigerator didn’t work. Maintenance did fix.
Won’t return.

Friends

4/10

Poor

10 Jul 2026

Stephenie

Our room was covered with ants. My husband’s Cpap was covered with ants, as was a cup of water left by the bed. The bathroom ( rated as handicap accessible) had a tub and no counter space. Towels were stored in a closet in the hall. The pool was out of service. Drinks at the restaurant ($17 each) tasted like soap and had littlebor no liquor. We were happy to leave.

Partner

6/10

Pleasant

09 Jul 2026

Charlie

Staff was helpful and nice. We were given an accessible room, which was okay but the bathroom was weird. Small sink and there was a table to store stuff. No toilet lid.
Poor lighting in the room so it was pretty dark even during the day. We had issues with the AC. Somebody came and did something with the vent in the ceiling and said that should make it work. Well, it didn't. We were told we would be given fans but never received any. We ended up buying our own.
Easy to walk to many shops and restaurants nearby.

Partner

6/10

Pleasant

09 Jul 2026

Charles

The hotel needs upgrading its getting old, the refrigerator in our room was not cold I found it unplugged. One of the elevators was not working and when it was it has a hydraulic oil smell. All the patio furniture in front of the hotel needs to be replaced its very old and so is the set by the pool. Speaking of the pool it did not look clean nor did the hot tub, it was also shut down for a couple of days. The staff at the desk are not professional we went to the front desk they did not see us standing there, they were using very foul language . There were no managers avaliable to speak with regarding an error on our bill. One thing the hotel needs trash cans they are hard to find and people leave their garbage in public places. The beds are hard and very uncomfortable. Come on hilton you can do better.

Partner

10/10

Exceptional

06 Jul 2026

Candy

Great area and rooms very clean. Breakfast was great and staff was super friendly and helpful

Partner

10/10

Exceptional

06 Jul 2026

Freyja

Perfect location to walk everywhere. The hotel was super clean, lovely comfy big bed, very friendly staff and convenient parking. Only ‘downfall’ was the a/c is not strong - but reception provided a fan so that was great. Would stay again and recommend!

Partner

4/10

Poor

04 Jul 2026

deborah

My car was broken in the the hotel parking lot. The sign says the property is not responsible. Beware! WiFi did not connect. Won’t be going back.

Self

10/10

Exceptional

04 Jul 2026

Anita

Great downtown location. No ice machine in the hotel. Not a typical Hilton style hotel. But great price.

Partner

10/10

Exceptional

03 Jul 2026

Gerald

Front desk staff was friendly and professional, cleaning staff were very helpful and considerate.

Family

10/10

Exceptional

02 Jul 2026

Tammy

Had a wonderful stay and the staff was wonderful and helpful.

Only comment/suggestion would be to have decaf coffee available in the morning! Thank you!

Partner

8/10

Excellent

01 Jul 2026

John K

Great location. Very comfortable beds. Every day there were homeless people loitering in front of the lobby on Hotel grounds sitting in the chairs that are out front for guests. Nobody wants to deal with that for this price accommodations plus it’s dangerous.

Self

2/10

Poor

01 Jul 2026

Amir

Poorly maintained, dirty hotel. Staff was not helpful at all. AC could not be controlled, Shower door would not close. in-room safe could not be locked. Bathroom lock was broken. Elevator out of service all 3 days of our stay there.

Partner

8/10

Excellent

01 Jul 2026

Yi

Room is clean, staff are friendly. Breakfast is good.

Family_with_children

6/10

Pleasant

30 Jun 2026

Timothy

The photo of the pool is either old or photoshopped, it really needs some tlc. All of the pool chairs were slashed or broken, and there weren't enough pool umbrellas. The desk staff is very young and they seem like they are just learning how to work at a hotel.

Family

10/10

Exceptional

30 Jun 2026

Stephanie

Property was nice in a good location close to downtown Santa Fe Plaza. Rooms were very nice and comfortable.

Friends

8/10

Excellent

30 Jun 2026

Kathleen

Some issues with this property:
Had to switch rooms after checking in because thermostat wasn’t working in the first one. Elevators on my wing were out of order on multiple floors. Entry light into rm 349 not working. Staff was wonderful and location is terrific so close to the Plaza.

Friends

6/10

Pleasant

29 Jun 2026

Eva J

Overall I enjoyed my stay here. Bed was comfortable, room clean, front desk very sweet and welcoming. My only issue is that I was in room 149 and the TV didn’t work. I called to the front desk, he told me to give him a few mins. The TV still didn’t work but there was no follow up by staff to see if it was successful or not. Sink area smelled moldy. Checkout was strange, housekeeping knocked on our door at 9 am but checkout is at 11 am. No express checkout available. Had to go downstairs to drop keys off and one elevator not working.
I would stay again but not in that same room.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Terry

The staff was great. Especially Jesus and the rest of the bar and restaurant staff. The room was clean but the hotel needs new towels. It's like using sandpaper to dry off. Comfortable beds and bedding. The pool area is a disaster. No pads on the wicker type furniture. The other pool chairs are old and a lot are in poor condition. Also, more of them would be nice. The pool itself needs some love. Overall, just not a very nice pool area.

Family

2/10

Poor

28 Jun 2026

bradly

The manager was very unprofessional… room air conditioners were not working and they were providing box fans. However, Gavin at the front desk was awesome!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Dinesh

Should clean room daily

Family

10/10

Exceptional

26 Jun 2026

Carmela

Excellent location, clean, classy. Hard to go wrong with a Hilton.

Friends

2/10

Poor

25 Jun 2026

Andrea

The manager is absolutely rude. I had a problem with my reservation and he did not listen and treated me in a disrespectful manner.

Family_with_children

6/10

Pleasant

24 Jun 2026

Claire

The reception area is a disaster! Only two gentlemen behind the counter and both sat there with elbows on chins while waiting and waiting and waiting for the computers to load information. Ridiculous. When we tried to check in, he said the room wasn't ready, but leave my phone number and he would call me. Two hours later, I found the head housekeeper who opened our room. It was a mess, never had been cleaned. She said, give me 30 minutes. Another hour later, at the front desk, I could check in. But they never phoned me. Ridiculous service from the front desk. The first day, one of the elevators was out of commission. On our last day, another elevator wasn't working and we hauled our suitcases down the stairs.
Our room was clean and fairly large. This is the only good thing I can say.
p.s. each time in line at the front desk, I was behind someone complaining about something at this hotel.

Friends

10/10

Exceptional

15 Jun 2026

Nina

Clean room

Family

8/10

Excellent

15 Jun 2026

MARCIA

The staff were excellent at sorting out some challenging issues due to a fire evacuation at my first hotel reeservation.
My daughter and I were pleased with the quality of shower amenities.

The hot tub was in disrepair and not available during our stay and the swimming pool was poorly maintained. Those issues impacted our satisfaction with our stay.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Marcy

The staff and rooms at the hotel were excellent. The outdoors could use some upkeep (new outdoor furniture, freshly potted plants to replace the dead plants, fire pits that work, etc..). The pool could use some help as well with some aesthetics. Overall though, the staff was incredible and the rooms were nice.

Friends_and_family Friends

6/10

Pleasant

12 Jun 2026

Barbara

Historic building

Friends

10/10

Exceptional

08 Jun 2026

Daniel

Very nice. Glad it is so close to the Plaza. It was a perfect walk.

Family_with_children

8/10

Excellent

07 Jun 2026

Carleen

Good

Family

10/10

Exceptional

06 Jun 2026

Layne

Front desk staff was extremely friendly and helpful. Room was clean and comfortable. Our hotel was in the perfect location. Walking distance to every thing we wanted to do on the plaza.

Partner

8/10

Excellent

31 May 2026

Arka

The hotel is centrally located, the staff were polite.
A few gripes - the building is ancient and my room was very dark. I really prefer sunlight in the room.

Also they made a mess of the breakfast. First I had to tell them during check in that breakfast was included, then they gave 1 coupon to present at the restaurant. And then I had to go back the next day to ask for more coupons. Why Hilton must you do this mess of a process for breakfast? Learn from Hyatt please.

Self

6/10

Pleasant

31 May 2026

Aileen

Not impressed as advertised as \"historic\". Nothing special. Overpriced.

Family

8/10

Excellent

17 May 2026

Claudia

Parking is more than $30 per night. On Expedia it said “self parking” but did not specify the charge. Every morning there was a very loud noise that woke me up. I don’t know if it was construction or what it was but it was very loud. The rooms had water bottles with caps that needed a bottle opener but no bottle opener available. I took my bottles to the front desk and Fasil (not sure if I spelled his name correctly) was kind enough to open them. He was the only one who greeted me every time and was very helpful. Upon my arrival, I was not shown to my room, I asked where to go. The service was not as I expected for a Hilton hotel. There was a cleaning lady, cannot remember her name, but she was very friendly, helpful and kind. Whoever cleaned my room, she was great. My favorite part was the location. Very close to everything I wanted to visit, the shops, the Loretto chapel and the plaza

Self

10/10

Exceptional

14 May 2026

John

Beautiful old hotel, lovely furnishings, good bed, but nothing is included in the price, everything costs extra

Partner

2/10

Poor

12 May 2026

Rene

May 4-5, 2026 .... Rm# 239
Theft, Zero help from staff, broken water heater so no hot water, restaurant closed only bar food which was terrible & super expensive, facility needs complete renovation and updating.

I forgot my watch and my medication in the nightstand drawer. I spoke with the hotel night manager that evening of check out day and left messages for housekeeping the next morning and over the next 4 days. Left a message and an email with my contact information, my name and my room number each time. It is now May 11, 2026 and no one at the hotel has contacted me either via my phone number or email to return my items.

IF I COULD GIVE THIS HOTEL A NEGATIVE FIVE I WOULD. STAY AWAY FROM THIS HOTEL. I'll probably get one of those standard replies from the hotel that says, oh, we're sorry about your horrible stay please call xxx-yyy-zzzz and then they'll never pick up the phone.

I also contacted Hotels.com and they called the hotel. Again zero reply. Hotels.com also sent an email regarding my watch and meds. I'll have to wait a max of 72 hours for a reply.

Friends_and_family Family

2/10

Poor

12 May 2026

Louis

May 4-5, 2026 .... Rm# 239
Theft, Zero help from staff, broken water heater so no hot water, restaurant closed only bar food which was terrible & super expensive, facility needs complete renovation and updating.

I forgot my watch and my medication in the nightstand drawer. I spoke with the hotel night manager that evening of check out day and left messages for housekeeping the next morning and over the next 3 days. Left a message with my contact information, my name and my room number each time. It is now May 11, 2026 and no one at the hotel has contacted me either via my phone number or email to return my items.

IF I COULD GIVE THIS HOTEL A NEGATIVE FIVE I WOULD. STAY AWAY FROM THIS HOTEL. I'll probably get one of those standard replies from the hotel that says, oh, we're sorry about your horrible stay please call xxx-yyy-zzzz and then we'll never pick up the phone.

6/10

Pleasant

11 May 2026

Debra

The staff were all very helpful and the room was clean. That being said, the building is very old and the air conditioning really wasn't working properly and it made an annoying noise, making it difficult to sleep. The beds were not comfortable and the shower didn't work very well. Also, there was no slip protection in the tub and it was a handicap room. They didn't supply many towels and when we asked for more, they forgot to bring them.

Overall, while it was mostly adequate, I thought it was a poor value for the price of the room. I would not elect to stay there again.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Suma

The hotel property itself was in an excellent location. The rooms were clean and the staff was friendly and welcoming.

Friends

10/10

Exceptional

10 May 2026

Centhia

The staff at check in were Great!!! They went out of their way so many times to help us and make our stay GREAT

Partner

8/10

Excellent

07 May 2026

Tish

Nice property

Family

10/10

Exceptional

06 May 2026

Walter

In the historical downtown Santa Fe area plenty of places to shop eat drink, and sightsee. Amazing location.

Self

8/10

Excellent

04 May 2026

Tori

Had a few hiccups with check in and towels but overall had a good visit. Location is great within easy walking distance of the square in Santa Fe.

Family_with_children

8/10

Excellent

03 May 2026

Kevin

Clean but didnt like the room we had on the first floor was 10 feet from the hot tub and couldnt open the door to get fresh air.

Partner

10/10

Exceptional

03 May 2026

Brigitte

We enjoyed our experience. Very clean and comfortable rooms and the service was efficient and very friendly. The hotel is accessible to great shopping and dining and the restaurant at the hotel was very good. We will definitely consider staying here again!!!

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

John

Reservation was great and so was the room.

Family

6/10

Pleasant

29 Apr 2026

Cynthia

It is a nice place but very dark. As a woman traveling alone that was disconcerting. Lots of dark corners. Room also dark. Looking out the window at a wall.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Ruby

Na

Partner

8/10

Excellent

28 Apr 2026

Sherronlee

Our room was overbooked so we didn't get to stay in the room we reserved. Nevertheless the manager \"Wes\" helped us out by getting us into another room and a refund from the booking site. Thanks so much Wes!

Partner

2/10

Poor

27 Apr 2026

Ashley

Water would not get hot. I informed the staff as soon as I checked in and I was told the engineer would work on it and I was never told anything else the rest of the night. So I had no hot shower the first day. The second day I called again because there was still no hot water. When the engineer came. He was very rude and told me that I’m at the end of the line. These are old copper pipes and it has to warm up and then I need to turn the sink on and let it run for a while before it will get hot. He let it run for 20 minutes and the water got warm. When he left by the time I went to take the next shower the water was not hot again when I told the lady at the front desk, she did not offer any customer service and was also very rude.

Self

8/10

Excellent

27 Apr 2026

Deborah

Shower was great. Room was fine.

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

James

No ice machine. No prices for condiments. Restaurant over priced. A bottle of water was offered at check in

Partner

4/10

Poor

21 Apr 2026

Linda

Our AC would never work after the engineer coming in twice. They gave us a new room and the A/C did not work either.

Friends

8/10

Excellent

21 Apr 2026

Jeffrey

We were 3 in the room but had towels for 2.

10/10

Exceptional

15 Apr 2026

Cheryl

Unbeatable location in an historic hacienda. Room was spacious and clean, staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Joanne

Lovely hotel in a perfect location. Would stay again.

Partner

10/10

Exceptional

11 Apr 2026

Sonia

Breakfast was delicious!

8/10

Excellent

02 Apr 2026

Michael

The pillows on my bed smelled like sweat. I asked for clean pillows and was told that they would be changed. When I returned they still smelled bad.

Self

10/10

Exceptional

01 Apr 2026

Earl

Great location, great staff, beautiful establishment. Right in the heart of downtown Santa Fe! I love this place!

Business

6/10

Pleasant

30 Mar 2026

Carrie L

Great location. Be sure to double check parking fees. Info is inconsistent between staff, signage and online (i.e., pool & restaurant hours; no gift shop). Feels a little neglected overall. Room was dated but clean. Mattress was awful- like a stack of mats. Coffee pot tasted old but lobby coffee was pretty good. Restaurant breakfast was great and the staff there was amazing. Very attentive and friendly. Housekeeping was also great. Front desk staff was ok. Most were nice but they shared inconsistent hotel info from one another. One person was downright rude when I questioned that she stated different pool hours than posted on a sign and online.

Family_with_children

10/10

Exceptional

28 Mar 2026

Elizabeth

Beautiful room, good sleep, very quiet and helpful staff!

Self

10/10

Exceptional

26 Mar 2026

Monica

The room was clean and comfortable. The property is beautiful. Great location, we were able to walk to many restaurants, shops, museums and the plaza. Highly recommend staying here!

Partner

10/10

Exceptional

25 Mar 2026

Kristin

The outside chairs both by the pool and in front of the hotel were looking pretty worn and dated.

10/10

Exceptional

24 Mar 2026

Jack

Fabulous stay here. Staff was also very nice and accomldatinh. Just a stones throw to santa fe sites.

Partner