Name: Eldorado Hotel & Spa
Address: 309 West San Francisco Street, Santa FÉ, 87501, US

10/10

Exceptional

06 Aug 2026

Ron

Great location downtown can walk everywhere. Patio room with private patio right off the pool is wonderful. Very clean hotel with valet parking. Excellent and friendly staff.

10/10

Exceptional

06 Aug 2026

Dina

Really nice staff. Loved santa fe

10/10

Exceptional

05 Aug 2026

lester

great spot near downtown. very convenient. staff was great

10/10

Exceptional

05 Aug 2026

Brian

Beautiful property with amazing location.

10/10

Exceptional

04 Aug 2026

Bonnie

Loved the room and the hotel is close the city center.

10/10

Exceptional

03 Aug 2026

Brooke

We loved our 1st room and we loved our 2nd room. We extended our say but decided to move rooms closer to the pool. They made it seamless!! We will definitely be back soon!! 1st room was on 3rd floor and corner room with balcony. PERFECT! Second room was pool level five steps from the pool entrance and you have yhou own little court yard. FYI. During the summer the pool area and the pool level can be busy with kids. I have nothing against kids (2 of my own and grandchild). But if you are having a romantic getaway for two. You might want to ask for higher floor and the corner room with balcony. We loved it and everything about Sante Fe, NM. We will be back!!!

8/10

Excellent

03 Aug 2026

Edwin

Nice

10/10

Exceptional

02 Aug 2026

Clare

Love this hotel. Pleasant clean perfectly positioned.

10/10

Exceptional

31 Jul 2026

Claudia

Very nice hotel with many amenities. Walls are very thin though!

10/10

Exceptional

31 Jul 2026

James

We had an awesome stay. Hotel is maintained and clean. Great location and within walking distance to everything in the downtown area. We loved it.

10/10

Exceptional

31 Jul 2026

Kelli

Just lovely. Great location, super clean, comfy bed, fluffy towels, felt very safe for this solo woman traveler. Would stay here again.

8/10

Excellent

31 Jul 2026

Allison

Hotel was nice, close to downtown. Pool area could be larger to accommodate more guests. The hot tubs were great.

10/10

Exceptional

30 Jul 2026

Susan

The staff and service were impeccable.

10/10

Exceptional

30 Jul 2026

Leif

The hotel has all we need and more. We did not use the spa, pool, and exercise room, but the breakfast was perfect, open early. Room was spacious and had wooden floor. The safe was located on the floor, and impossible to use.

8/10

Excellent

29 Jul 2026

Josephine H.

Great location, within walking distance to Historic Plaza and town. Big lobby with nooks to talk or read. Fabulous spa. Great pool. Nice sized room. Parking valet staff sometimes overwhelmed by number of cars needing to be parked or retrieved at same time.

10/10

Exceptional

28 Jul 2026

Marian

Beautiful hotel. Everyone so friendly. Clean spacious room. Great location. Loved everything about the hotel.

8/10

Excellent

27 Jul 2026

Paul

Very nice hotel! We were only there for a night and didn’t get to take advantage of all of the amenities but still had a great experience. Very convenient to the plaza area of Santa Fe. Minor things we encountered were an inoperable TV in bedroom and a slightly clogged shower drain, but they didn’t distract from the experience. All staff that we encountered were very pleasant and friendly.

10/10

Exceptional

26 Jul 2026

Melissa

The hotel was beautiful and clean. The valet staff, bell people, and bar staff were amazing. The front desk young man was unfriendly and seemed like he didn’t enjoy his job. We had a great time and the location is superb — so close to the plaza. Will stay here again.

10/10

Exceptional

26 Jul 2026

CHERYL

Great!

10/10

Exceptional

26 Jul 2026

Janet

Great location. Lovely NM pueblo style architecture. Beautiful pool view of ever changing skies.

10/10

Exceptional

26 Jul 2026

Jennifer Lee

I will forever make this my Santa Fe hotel!

10/10

Exceptional

25 Jul 2026

Karen

This is a very elegant and spacious hotel. The lobby area is great for meeting friends for a cocktail or to sit alone and read a book. Love the pool and great for having a massage in the spa. The staff is very professional and friendly. The location is walking distance to the center of town. But most everything you need is on site, so if you need rest this is a good location.

10/10

Exceptional

25 Jul 2026

Robert

The eldorado was in a great location close to the plaza and convenient to many places. The pool was very relaxed and has a nice area to chill and order food and drinks. We were pleasantly surprised with the on site restaurant and the nice happy hour they provided. The shrimp agua chile was excellent and the service was great. It was also great to have onsite valet parking. Really enjoyed staying here.

10/10

Exceptional

25 Jul 2026

Kathryn

Beautiful property with very friendly staff. I especially appreciated the lovely rooftop pool which I had all to myself for 7 am lap swimming

10/10

Exceptional

24 Jul 2026

Michelle

Amazing pool and hot tubs. Hotel is older but still nice, and the location is perfect. Super friendly staff,and everything is very clean.

4/10

Poor

24 Jul 2026

Brenda L

The common areas were pleasant and up to date. My room was a rat hole. Window leaked when it rained, in room safe inoperable, dusty cups and glasses, mold in the shower with worn flaking door handles. Bathroom vent didn’t work, peeling wallpaper, no wash cloths, beat up furniture, need I go on? I can’t recommend this hotel nor would I stay here again.

4/10

Poor

23 Jul 2026

Terry

The room was dirty and the floor in particular had not been cleaned. The bathroom had black mold in the shower. Front desk was not friendly.

6/10

Pleasant

22 Jul 2026

Ellen

Staff was helpful when we called to have something fix. Great location for everything.

10/10

Exceptional

22 Jul 2026

Antonia

Valet parking is a big plus

8/10

Excellent

22 Jul 2026

Edgar

Pool was great, the guys were great, all very clean. But the room needed some work; they were missing hooks for the towels, didn't get fix. The toilet seat was very loose, you can tell it has been like that for a while, did get fix.
The main thing, which will make or break a deal is the bed. Unfortunately it was the worst bed I have ever slept on. I had to move to sofa bed for the last couple of nights. It was extremely soft. Firm beds are always better for healthy sleep. (The hotel industry has been lied to).
Hope they change beds.

8/10

Excellent

22 Jul 2026

Taylor

Every room had a private entrance to the pool, which is a great layout. Easy walk 2 blocks to the plaza.

Partner

8/10

Excellent

21 Jul 2026

Sara

Amazing location, staff and pool! I did have an issue with the soundproofing. I was first in a connecting room and literally could have everything. The staff were apologetic and moved me the second night and it was bliss like the rest of my stay!

Self

2/10

Poor

20 Jul 2026

Sheri

When I arrived at the hotel I went to the front desk and asked a professional looking young man; \"Is it possible to check in early?\" Than stated my name. The nice man at the desk, started typing to look up my reservation. Before he could say anything, a lady rushed over and very rudely and harshly barked out check in time is 4 o'clock. Then gave us a lecture. I can not overstate the amount of adittude in her voice. The polite thing to do would to have not interpreted the interaction I was having with the polite gentleman and let him say; I am sorry we do not have your room ready at this time.
I then asked about handicap parking. The very gruff lady, once again used an overly aggressive voice. She barked; \"It is completely valet.\" That in no way helped answer anything about accessiblity. Is there an elevator? Is it a reasonable distance to the elevator? Is there a flat area wide enough to get a wheelchair out a car? Of course the lady had already shown that she had no intention of being helpful. So, I did not ask any follow up questions.
The professionally dressed gentleman at to desk looked petrified. She was not dressed like she worked the front desk and based on her attitude should not be allowed to.
I travel a lot, and this was the rudest I have ever been treated at a hotel. This establishment markets itself as a high end resort hotel. No one working there should greet a guest like they are scolding a child. That lady should not be allowed to talk to customers.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Brad

Very nice room. We had a patio room at the pool level. Very nice with a privacy screen. Nice infinity pool and 2 hot tubs.
Parking was expensive ($65.00) but it's like that everywhere at 4 star hotels.
Would definitely stay there again!

Family

10/10

Exceptional

20 Jul 2026

Seckeita

The architecture is impeccable. The rooms are clean and comfortable. The pool was a nice getaway for the hot days. The restaurant was pretty empty, which made me leary if it would be up to par, but it was amazing! I recommend the Sea Bass!! The only disappointment was that the restaurant is closed Sunday and Monday, which we didn’t realize. So we missed a second helping!

Family_with_children

10/10

Exceptional

20 Jul 2026

Robin

El Dorado was in a fantastic location. The rooms were spacious, comfortable, and thoughtfully appointed with great robes, slippers, and other amenities. The pool and hot tubs were the perfect way to unwind after a long day. We were so glad we chose this hotel—it offered all the modern conveniences we were looking for. We would definitely stay here again!

Family

8/10

Excellent

20 Jul 2026

Eugene

.

Family_with_children

8/10

Excellent

19 Jul 2026

Suzanne

The staff went out of their way to accommodate our requests. Our plumbing fixtures in our bathroom were breaking. So they probably a little updating.
Overall the rooms were comfortable and the location was great.

Family_with_children

8/10

Excellent

19 Jul 2026

Tiffany Elizabeth

This is a nice hotel with adequate amenities for the area. Staff were friendly and helpful.

Partner

8/10

Excellent

19 Jul 2026

DALE

they only have valet parking so be aware. After you've paid everything, you will find a charge several days or weeks later \"resort fee\"
Bring your own change of money because the desk will send you to the bar. The bar will tell you they have no money than the desk will send you to the valet downstairs and the valet will look at you kind of like \"what?\" The reason I'm saying this it did not just happen once. 304 different times actually. The hotel is centrally located approximately two or three blocks from the plaza. But to get to the plaza, you will walk by many great stores and galleries. Huge lobby, no one ever in it. The bar at the far side reminded me of the shining.

Self

10/10

Exceptional

18 Jul 2026

Diana

We went to Santa Fe for a concert at the Lensic. The hotel was clean, the drinks at Cava were wonderful, the food at Agave was delicious. We had a wonderful experience.

Partner

10/10

Exceptional

17 Jul 2026

Pamela

The restaurant was great!

Friends_and_family Friends

6/10

Pleasant

16 Jul 2026

Armando

Conveniently located to shops and the plaza. Good places to eat. The room was okay. Def not 4 star. Its the small things. Pealed tiles in the elevator, patches of ceiling missing. Seems off. The hotel amenities are good. Pool and area is nice and relaxing, complimentary coffe in the morning was great, and the large area to work or hang out next to the lobby was great.

The room. The beds were hard as a rock. Didn't get much sleep and the fire alarm at 5am wasnt ideal for sleep.

Family_with_children

8/10

Excellent

16 Jul 2026

Cheri

Nice rooms & helpful staff. Microwave not working to heat up food. Smoke alarms woke us at at 5 am.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Jessica

Really lovely hotel in a great, central spot.

Family_with_children

8/10

Excellent

14 Jul 2026

Caryn

We thought the room was beautiful, as was the view. The lobby bar was elegant and the bartenders were attentive. The only complaint that we have is the room’s bathrooms were REALLY SMALL. The shower was hard to navigate because it was so tight. It was very difficult to have two people trying to get ready at the same time. This difficulty, however, will not dissuade us from staying there again, or recommending the hotel to our friends.

Partner

10/10

Exceptional

14 Jul 2026

Gail

Excellent location to the plaza and walking to historic sites. Room was spacious and clean. Hotel had restaurant with good happy hour and cocktail bar, which we did not get to.

Partner

10/10

Exceptional

13 Jul 2026

Hilary

I can’t recommend this hotel enough. So comfortable, five star amenities, clean, amazing staff, great food, gorgeous pool with a view, etc etc etc the list goes on. I would stay here again in a heart beat.

Self

10/10

Exceptional

13 Jul 2026

Melissa

The staff was super friendly. Cleanliness is a priority for me, and it was very clean. Loved my stay and would definitely ho back!

Friends_and_family Family

8/10

Excellent

13 Jul 2026

David

Very good location, nice rooms. Tv’s are not very easy to use. Gym is old. Staff is nice.

Self

4/10

Poor

13 Jul 2026

Andrea

My husband and I were very disappointed

10/10

Exceptional

13 Jul 2026

Russell

Convenient location. Clean, organized, well done.

Partner

4/10

Poor

13 Jul 2026

Michelle

The rooftop view is only for the suite not sure why it is advertised for all guests. The rooftop pool was closed, and I wasn’t told about the 2nd pool till the day we were leaving. That was a big let down. The room stayed hot we eventually opened the balcony door to let in a breeze. There were other small things about the room, but those were the big items. I will not stay there again especially for the amount I spent for the one night. Expected more.

10/10

Exceptional

13 Jul 2026

Dona

Excellent location. The pool and pool bar are great. Very friendly staff. We will return.

Partner

10/10

Exceptional

13 Jul 2026

Shannon

Excellent location, easy parking, and well maintained. Very pet and family friendly.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

CLETE

Loved the saltwater pool and proximity to downtown.

4/10

Poor

12 Jul 2026

Priya

This is not a luxury hotel. I also did not receive anything even though I had VIP status. That was the only reason I choose this hotel over the others, so that was highly disappointing. The pet fee was $75, because everything at this hotel was highly priced. It feels old, from the old furniture and carpet and the mediocre cleanliness. Our fridge wasn't working until my husband figured out it was the broken outlet. Our front door was broken, we had to use the card twice and kick it shut because it wouldn't close. The best was waking up to a fire alarm in the middle of the night to our front door being wide open.

There was no one holding the door open, and no one to help you with your luggage. Never again. I've stayed at cheaper and nicer hotels with the same location.

Partner

10/10

Exceptional

12 Jul 2026

Jannett

Amazing experience in Sata Fe, N.M. El Dorado was great. I will go back..

Family

10/10

Exceptional

12 Jul 2026

Steve

Great location within walking distance to many of the SF downtown area restaurants and sites.
Outdoor pool and two hot tubs was a plus.

Self

10/10

Exceptional

11 Jul 2026

Timothy

Beautiful, clean property. We loved our room and the amenities. Hotel staff were friendly and helpful.

8/10

Excellent

11 Jul 2026

Michael

Very nice hotel, great location, employees were very nice.

Family

10/10

Exceptional

10 Jul 2026

Olga

Clean room, taste breakfast, politeness

Family

8/10

Excellent

10 Jul 2026

Jose

We liked how close it was to shopping and dining.

Partner

6/10

Pleasant

09 Jul 2026

Kimberly

No room service even thought they have information on how to order in the rooms. Balcony had cigarette buts and open catchup packets.

Partner

6/10

Pleasant

08 Jul 2026

Richard

We stayed on the 5th floor and ants attacked out dog’s food 30 minutes after I fed her.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Erik

Rooms were good size and clean. Staff was friendly and helpful. I only stayed one night but the property was

4/10

Poor

08 Jul 2026

Aubrey

Very disappointing! Not sure how this hotel has a 4 star rating. The main areas are nice enough and there are little points of charm sprinkled around but too many details being overlooked by management like informing guests of a known power outage in the hotel and not communicating with Valet when guests call to request their car. The management is disconnected and seems to be reciting a rehearsed automatic script when speaking to guests and have no intention to provide an enjoyable experience. Gina Morales (the guest experience manager was especially complacent and robotic regarding our “mediocre and disappointing” experience. She was not interested in hearing about any of the issues we had when we were asked about our stay at checkout and simply replied. “Ok good - have a good day”.

All front desk staff needs to be retrained and supervised regarding customer service and care.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Karen

We only stayed one night but the property was convenient to the Plaza and our room was very nice.

Partner

4/10

Poor

08 Jul 2026

Leslie

My room was crazy hot - we stayed 3 nights - 1st night they looked at it, turned it to 60 degrees and said to call in the am if it wasn't cool. It was relatively cool -not 60, but ok. I called to let them know this. Next night it became terribly hot while we were sleeping, but was tolerable during the daytime. We called multiple times with no response. The property is beautiful and clean, and a pleasure just to walk through. Really hard to get a refill on a cup of coffee or even be acknowledged to be seated in the restaurant. Lots of restaurant staff, but none seemed clear on their duties. Delicious food tho. The pool is gorgeous, but packed, and we had to wait for families to leave. I was told the hotel was full, so they could not move me to a room with AC, but the pool was packed with kids -people who said \"I live in Santa Fe, but I have a day pass to the pool.\" Great property, great pool, great location, nice people, but I will never return due to the lack of AC (and lack of response to it) and pool access. Maybe in Winter!

Partner

6/10

Pleasant

08 Jul 2026

Jeffrey

Our room had very low water pressure the entire stay (6 days). The rooms are nice but nothing much fancier than your average Hilton. The lobby and bar areas are very well done and pleasant, and the pool and hot tubs are excellent. The location is perfect for walking around Santa Fe. The $35 per day \"resort fee\" is bothersome - just a money-grab on the part of the hotel ownership so they can advertise lower nightly rates. For two rooms, this added more than $400 to our overall stay, money I would have otherwise spent in Santa Fe at shops and restaurants. For that reason alone, unfortunately, I won't stay here again.

Family

10/10

Exceptional

07 Jul 2026

Evelyn

This hotel didn’t disappoint us with friendly staffs and room is spacious and very clean. The pool and hot tub-perfect after hours of driving. We will come back and recommend this hotel. Kids enjoyed our stay!

Family_with_children

10/10

Exceptional

07 Jul 2026

william

Pool
Was crowded with little kids. Rooms were nice. The young lady concierge was absolutely irreplaceable.

Partner

8/10

Excellent

07 Jul 2026

Javier

Comfortable and very close to everything definitely recommend this place

Partner

6/10

Pleasant

07 Jul 2026

Michael B

Parking valet scraped my brand new car whilst removing luggage from the trunk

Partner

8/10

Excellent

06 Jul 2026

Ricardo

Room and property were clean. Toilet handle was very loose and coffee maker would not work. Asked the front desk to fix these things, but they were not fixed

Partner

10/10

Exceptional

06 Jul 2026

Kathryn

Absolutely loved our stay. We booked last minute as a 1 night stop on a road trip with our two kids, and didn't want to leave! Beautiful hotel. Best service we've had in a long time, from the bellhop, to valet, to front desk, to food/beverage. Delicious food and drinks at the pool. Beautiful rooftop pool area that is shaded in the evenings. Definitely want to stay here on future trips to Santa Fe, with or without our kids!

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Cassi

Absolutely amazing destination! Everything was perfect.

Family

10/10

Exceptional

05 Jul 2026

Toni

Absolutely loved the hotel and all staff was amazing we will be back the perfect location and the best pool side drink and food service

Friends_and_family Family

2/10

Poor

05 Jul 2026

Jenna

The valet broke my car. I had to follow up with the property. They didn’t file or share the incident report as promised. Although, they did reimburse me for the damage to vehicle. It did take some time to reach the right person to help me with this. A decent hotel would at least comp a customer a meal for such an inconvenience. The elevators were also broken and our room was not available when we arrived around 2:30 pm. The hot tub had too much chlorine. I had an allergic reaction to being in the hot tub.

Partner

10/10

Exceptional

05 Jul 2026

Shawn

Very nice high end hotel.

Partner

4/10

Poor

05 Jul 2026

karlos

I asked for water and bath towels it took over 1 1/2 hours and 4 calls to receive those items.

I was told they were very busy? It was 930 and the towels and water were delivered at 11am.

I walked around the floor trying to see if housekeeping was present but didn’t see anyone.

This is supposed to be one of the nicer properties in Santa Fe but the customer service was terrible.

Partner

6/10

Pleasant

05 Jul 2026

Martín Gustavo

El cuarto 502 No tenía aire frío. No funcionaba. Nos tuvieron que cambiar a las 10:30 de la noche. Después que fueron a ver si podía arreglarlo!! Cuando llegas cansado desempacas y luego no funciona tu clima. Si es frustrante.

Family

6/10

Pleasant

05 Jul 2026

David

The location is excellent and roof top pool and Hot tub where Fantastic!! I used Expedia and through them along with calling hotel direct asking for a Pet free Room ! Both claimed that wasn't a problem yet they gave us a room that was strong in cleaning products which also means Dog in the Room!! My wife is very allergic and this was Very disappointing! Very! Along with Dog pee on elevator!! I also used a Expedia app where all taxes and fees were charged yet the Hotel chose to charge be a bogus acupancy charge per Night very beautiful hotel but note the Extra charges along with we like Dogs over the people who have allergies

Family

10/10

Exceptional

04 Jul 2026

Robert

Amazing experience at the Eldorado Hotel and Spa.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Mary

It is in a great location. It was nice to sit and listen to live music I. The evening.

Family

10/10

Exceptional

03 Jul 2026

Anthony

Our favorite place to stay in NM

Partner

6/10

Pleasant

02 Jul 2026

Lodema

The floor in our room was dirty. The fridge doesn’t work. you have to move the chair to watch TV and the chair is absolutely disgusting falling apart the bedframe sticks out in the room and every time you get up to go to the bathroom, you crack your leg on it not a very good design the toilet handle doesn’t flush properly and the toilet seat is super loose. You cannot plug the bathtub. There is no plug and there is no rubber mat for the shower and it is super slippery. They definitely do not pay attention to the little details. The mirror that’s hanging by the bathroom door has a picture wire sticking out. The hot tub tubs are gross and they have greasy dirt in the corners. The valet service is excellent. And the manager of the gift store is an absolute sweetheart.

Family

10/10

Exceptional

02 Jul 2026

Goran

Easy check in and out. Super friendly front desk and valet personnels. Free room upgrade and spa coupon for my birthday. Super clean facility all the way around.
Walking distance to pretty much everything.
Highly recommend.

Family_with_children

10/10

Exceptional

01 Jul 2026

Tim

Beautiful hotel and the bartender (Chris) was extremely helpful with activity and food recommendations.

Partner

10/10

Exceptional

01 Jul 2026

Jeff

Wonderful service. Pool and hot tubs so nice, with a great view. Room perfect. Felt so relaxed. Loved the robes.

Partner

4/10

Poor

30 Jun 2026

Tami

The AC didn’t work in our room nor any of our friends rooms (5 rooms different floors) making the experience miserable. The pool was great!

Friends_and_family Friends

4/10

Poor

30 Jun 2026

michelle

I reviewed this hotel under my husband, profile. Everything from homeless people wandering the inside of their property, to charging us penalties for actually leaving our hotel room early?!? And yes, we had paid for the night! In all of our years, we’ve never had a hotel charges because we are leaving earlier than the checkout time! If you want to see our review, look under my husband’s profile and you’ll see it all there.

Partner

10/10

Exceptional

30 Jun 2026

holly

I came in late. I hadn’t planned to spend the night so I wasn’t organized at all. The staff helped me at every step. There was a blip with making the key. Instead of making me wait for them to fix it, security came and let me in my room right away. Mattress was comfortable. Room was up to date and very clean. Great location. Wonderful staff!

Self

10/10

Exceptional

30 Jun 2026

Jess

Great place in a great location. My favorite stay in Santa Fe.

Family

8/10

Excellent

30 Jun 2026

William

Staff good / weak AC good shower excellent bed

Pet

8/10

Excellent

29 Jun 2026

LOUIS

This is a beautiful hotel. We had a deluxe king with a patio. the patio was crumbling and one of the patio chairs was ripped and worn. We weren't able to sit on the patio anyway as it was raining. The staff was excellent! We had to cut our visit short as my husband grew ill and the front desk representative was very helpful and accommodating. Just need to spruce it up a little on the patio. Otherwise a good stay.

Partner

10/10

Exceptional

28 Jun 2026

Lisa

Clean and comfortable and pet friendly

Pet

8/10

Excellent

28 Jun 2026

Tabitha

We were there on a Monday and the restaurant was closed which was a big bummer.

Family

10/10

Exceptional

28 Jun 2026

Katarzyna

Super clean rooms and pool was amazing.

Family_with_children

4/10

Poor

27 Jun 2026

Sarah

Loud noise in hallways, inconsiderate guest with children, slamming doors, loud talking from maids while we were trying to sleep, thumping and bumping from above, ”broken Coffee maker and no microwave oven in The room. Will never go back!!!

Partner