Name: Best Western Phoenix Goodyear Inn
Address: 55 N Litchfield Road, Goodyear, 85338, US

4/10

Poor

14 Jul 2026

Levy

Power went out in the property was very hot in the room we were unable to get ready in the morning. Toilet was not working unless we flush it along with a big cup of water. The floors still had cherry stems flower pedals and leafs from previous guests. Head board had food caked on and handprints all over. Coffee pot was very dirty as well so we also didn't use the coffee. Card key was not working, after multiple attempts it would finally let us in after trying both cards. Luckily I had Clorox wipes to clean the areas. The pool was nice and warm. Hall way had a smell to it which made us nervous to eat there so we did not attempt.

Partner

4/10

Poor

14 Jul 2026

Kristine

Hallway to room is located in the back with an unsecured door. People living in their cars in the back. Pool does not look like the pictures.

Family_with_children

6/10

Pleasant

09 Jul 2026

Renae

I stayed for the holiday 4th of July weekend the pool was dirty and green was very disappointed

Friends

10/10

Exceptional

29 Jun 2026

Sandra

Booked last minute 1st room had trouble but called the front desk and we were moved no problem. Friendly staff,clean room and property provided breakfast.

8/10

Excellent

26 Jun 2026

Camille

The hotel itself is not the nicest but the staff was helpful and I got a great night sleep!

Business

2/10

Poor

25 Jun 2026

Michael

There was no Wi-Fi no TV you had to download your own apps. The vending machines were out of service. The door lock barely worked. I’ll let you in the service was mediocre. Never answered the phone when you call them.

Self

8/10

Excellent

19 Jun 2026

JOSE

Very convenient location and parking

Partner

10/10

Exceptional

19 Jun 2026

Abel

pretty chill I like the surrounding stores and they're so close by very peaceful not allowed the AC works good if it's really hot outside cuz it is the summer almost the staff is nice they got ice machines they got a washing machines and dryer machines to my laundry if I need to Coffee in the front all day they got good breakfast they got free water you can't go bad with the free water accident Motel near the freeway and everything

Partner

4/10

Poor

17 Jun 2026

Michael

Tv doesn’t have service and WiFi is off and on

10/10

Exceptional

15 Jun 2026

Sue

Staff friendly and room clean

10/10

Exceptional

09 Jun 2026

Maria

Comfortable stay

Self

10/10

Exceptional

26 May 2026

Andrik

Very clean

8/10

Excellent

23 May 2026

Christian

Room was clean, and it was cheap so thats cool. Water pressure is so bad that the toilet barely flushes and taking a shower is laughable

Self

4/10

Poor

20 May 2026

Leona

this must of been a homeless motel . there some regulars but most seem very different

Partner

8/10

Excellent

20 May 2026

Pat

Yes, the breakfast menu was fine, although they were out of milk on Thursday morning. The staff was very friendly and professional. The parking was fine.

Self

6/10

Pleasant

11 May 2026

Maria

People smoking right outside the rooms. Couldn’t pass without inhaling all of the cigarette smoke.

Friends_and_family Family

6/10

Pleasant

10 May 2026

Dianne

Loved the “close to the room” parking.

Partner

10/10

Exceptional

25 Apr 2026

Melody

Friendly Clean Convenient Pet Friendly

Pet

10/10

Exceptional

24 Apr 2026

Melody

Great place to stay, stores and restaurants are conveniently located nearby staff was very friendly and helpful and also housekeeping was very helpful as well. Whenever I travel my plan is to always stay here and my puppy enjoyed his vacation here as well too.😊

6/10

Pleasant

17 Apr 2026

Paulino

the breikfast menu was so poor

8/10

Excellent

16 Apr 2026

Adham

Yes

Self

10/10

Exceptional

14 Apr 2026

Wesley

Everything was great felt safe clean breakfast worked for us it was open at 6 am so we could get a little snack before off to an event

Partner

2/10

Poor

03 Apr 2026

Rebecca

Area & rooms we not satisfying

8/10

Excellent

01 Apr 2026

Kevin

Breakfast was good Staff was friendly Served are purpose. Little pricey

Partner

8/10

Excellent

01 Apr 2026

Mariana

a/c and bathroom fan are a bit loud. but great to have a/c when it was 100 degrees out.

Partner

10/10

Exceptional

30 Mar 2026

Soledad

Clean room. Friendly staff. Well lit parking.

8/10

Excellent

27 Mar 2026

Duane

The drapes covered the ac so the room had no air movement about 82 degrees. Called for a fan she called maintenance. So I took 2 hangers with clips and raised the drapes above the ac vent. Very good ac then. Worked great.

Partner

8/10

Excellent

24 Mar 2026

Kayumba

Everything was good

Partner

6/10

Pleasant

22 Mar 2026

Dorothy

Overall good value with clean room, but dated and shower not draining. Room was good but hall carpet is old and needs replacing. No gym but there is a Planet Fitness 1 block away that is awesome and has drop in rates.

Partner

10/10

Exceptional

22 Mar 2026

armando

I enjoyed staying at the best Western in Goodyear Phoenix. Good breakfast nice place good price not a five star luxury hotel but it’s a good hotel for the price clean centrally located heated pool, pet friendly nice staff not one complaint.

Friends

10/10

Exceptional

18 Mar 2026

GJ

Door lock card readers weren’t working right both days. Everything else was great

Family

6/10

Pleasant

18 Mar 2026

Janice

?

Partner

10/10

Exceptional

18 Mar 2026

Carlos

This hotel is a good hotel for the budget traveler. The room was clean and spacious. The staff were very friendly. The continental breakfast was surprisingly good. I definitely recommend.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Steven

Don’t know about pets and yes to local shops

8/10

Excellent

16 Mar 2026

Lourie

Clean room, polite staff, check in was quick and easy!

8/10

Excellent

16 Mar 2026

Debbie

Get a suite because it has a view of the pool and the nice area of the Inn. The regular room is like a Motel 6 in the outside area. The inside is nice and clean.

Self

10/10

Exceptional

12 Mar 2026

Joseph

to many questions

6/10

Pleasant

08 Mar 2026

Whitney

Parking was okay, most doors going outdoors were not secure, rooms okay, hallways poor, shower okay bathroom was a bit dated.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

patrick

All good, didn’t need AC half the time, gotta make them learn A LITTLE English…….

Self

6/10

Pleasant

07 Mar 2026

Al

The staff was really nice and efficient. The room was clean although not well maintained. There were little gnats around the bathroom sink and a crack that was poorly repaired in the shower/tub. The property is quite rundown in an older part of town.
That being said, we did feel safe. The location was convenient for spring training games.

Partner

4/10

Poor

02 Mar 2026

Amber

The photos are not a good representation of the rooms/property.

4/10

Poor

02 Mar 2026

Zhanna

Floors in room not cleaned, shower/tub knob missing, AC worked poorly, sliding door in room needed a lot of work to open, check in staff rolled their eyes when stating we had two dogs with us. Beds were comfortable, great blackout blinds, and coffee was good. Decent breakfast selection. Definitely the worst Best Western we’ve stayed at, and the highest priced.

Pet

10/10

Exceptional

24 Feb 2026

Ellen

Very pleasant and efficient staff. Our room was clean and beautiful. Just like the pictures. Very quaint and private grounds.

Partner

4/10

Poor

23 Feb 2026

JUAN

Left the door hanger with the blue side facing out \"Please make my room\" for the entire stay, and my room wasn't made nor even 1 day. I stayed at a Best Western a few weeks back and my room was made every single day there.
Totally unacceptable !!

Family

4/10

Poor

18 Feb 2026

Lauron

The shower was not working. We left early.

Self

6/10

Pleasant

16 Feb 2026

Robert

In the three days we were there, breakfast was always out of something. Eggs bacon never any yogurt.

8/10

Excellent

15 Feb 2026

Liza Libut

The room is very clean but the hallway looks dirty maybe the carpet is too old. And maybe they use a strong cleaning agent or air freshener in the room , too strong that I can’t sleep, it’s good I don’t have asthma .

Leisure Family

6/10

Pleasant

15 Feb 2026

Kristine

We did not realize that the door access to the rooms were from the outside, more like a motel than a hotel. Did not see this on the website.

Upsides - The staff was friendly and courteous. The pool was clean and had comfortable lawn chairs. Loved the comfortable beds. Breakfast pretty average, but appreciated the bottled water.

Downsides - plumbing seemed pretty dated. The sink in our room was clogged and drained very slowly. Screen door leading outside wouldn't close all the way to lock, so it was slightly open during our 4-night stay. Towels had some stains, as did one of our bedspreads. The flooring seemed like it needed to be mopped.

Friends_and_family Family

8/10

Excellent

10 Feb 2026

Reana

Room was clean bed comfortable and breakfast a good start to.the day!

8/10

Excellent

03 Feb 2026

Thomas

Shower drained way too slow. Other than that it was good.

Business Family_with_children

6/10

Pleasant

01 Feb 2026

Blaine

Nobody at the front desk knew how to print a receipt when I checked out. Nobody!

Business Self

6/10

Pleasant

30 Jan 2026

Matt

The room and bedding were very clean. A little rough on some details, like the shower tub peeling. The hotel itself is older and very tired.

Business

10/10

Exceptional

25 Jan 2026

Francisco

Room was excellent.

Leisure Friends

10/10

Exceptional

16 Jan 2026

Vincent

Every thing was good
Will be back

8/10

Excellent

30 Dec 2025

Jonathan

Room was clean staff was helpful and beeakfast was great

Leisure Self

8/10

Excellent

23 Dec 2025

Susanne

The hotel was fine, and the guests were in alternate rooms so that it was quiet. However, the floors were swept but needed to be washed, both in my room and in the lobby.

Leisure Pet

8/10

Excellent

16 Dec 2025

Barry

Great price area, I would stay again

Self

6/10

Pleasant

09 Dec 2025

Alicia

didn't service the room between the two days and i got significant bites in the bed (probably spider bites, but not certain)

6/10

Pleasant

28 Nov 2025

Irene

Good

Leisure Family

2/10

Poor

21 Nov 2025

Eva

In town for a funeral and could NOT shower the entire stay because they had a circuit breaker problem and new tankless hot water heaters that would not work.We spoke to maintenance and the front desk. They said there was nothing they could do to help us asked if we could switch rooms. They said they were fully booked and we could not switch rooms, but they were in the process of fixing the problem. The next morning we woke up still the same problem no hot water. We asked for a refund, they said they could not refund and could not switch our room. I don’t believe a nonrefundable booking means if the hotel cannot accommodate that we should not be refunded that should only be the case if we cancel the reservation. we never stay at a best Western again and I will not use hotels.com either since they were of no help. One of the two should’ve issued a refund for the entire stay.

Partner

10/10

Exceptional

21 Nov 2025

Alejandra

Excellent costumer service

Leisure Partner

6/10

Pleasant

20 Nov 2025

Jenny

Yes room was ok, staff was nice. Breakfast was good. Could have had a little more choices for hot beverages like coffee and creamer choices. And hot tea there are 2 basic choices. Other than that the night stay was decent

Friends_and_family Family

2/10

Poor

17 Nov 2025

Ramiro

The door had a large gap that allowed visible light from the outside, the air conditioner sounded like a police siren, and the worst part was the issue of NO hot water in the shower. I also thought the hotel was only accessible by the lobby according to the website picture, but every room is actually accessible by the parking lot, therefore this is a motel not a hotel. I would suggest Expedia not advertise for this dump and certainly do not allow customers to make a reservation here. I am so upset I am going to contact Best Western corporate office also.

Leisure Self

6/10

Pleasant

07 Nov 2025

Vivian

The facility was okay, in need of some updates to the rooms and outer areas. Our biggest complaint is the lock on our door wasn't working, and we had to go to the front desk everyday to let us into our room. One night we weren't able to get into our room, and there was no one in the office to help us.

6/10

Pleasant

03 Nov 2025

Wendell

Had a problem with door. Handyman did a patch job. Fridge froze everything. Had it replaced. Wifi was weak. Had intermittent connection . Had to get my keys reprogrammed twice. Best part of the hotel was the location. Great for getting to the race track

Leisure Self

10/10

Exceptional

03 Nov 2025

Jeffrey

Awesome

Friends_and_family Family

2/10

Poor

28 Oct 2025

Craig

Had to get room keys reset every single day. Bed was old and lumpy. Bathroom sink drained very slowly. Toilet ran continuously and then started whistling the last night. So no sleep. TV buffered to much and no proper channel guide. Walls no longer insulated properly so listened to neighbors on both sides. AC left a little to be desired. Overall a very poor experience. Will not be recommending to anyone.

Self

10/10

Exceptional

24 Oct 2025

Richard

Decent breakfast, overall definitely worth the price. Felt safe and clean.

Leisure Family_with_children

10/10

Exceptional

21 Oct 2025

Gary

Fair price , clean comfortable room. Kinda in the middle of nowhere. Not a whole lot around the place. Located in a residential neighborhood which is different.

6/10

Pleasant

20 Oct 2025

Eugene

Breakfast was top notch.
Parking was a little sketchy
Room was immaculate.

Friends_and_family Family

4/10

Poor

20 Oct 2025

Destiny

Room was very muggy & smelt of mold. Shower had little to no pressure at all because the knob to switch to the bathtub faucet was broken, so both were going at the same time. Curtains covered the ac unit so room was hot at night. The door to the entrance of some rooms had no lock & a stranger could easily walk into the building being that it is outside accessible. We had a baby with us so it was very hard to feel comfortable & safe, I chose not bathe him in the bathtub because it looked dirty. Very disappointed in the lack of cleanliness & safety, we will make sure to not be choosing this hotel again.

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Jonathan

Yes. Everything was great

8/10

Excellent

18 Oct 2025

Crystal

Safe property. Easy to walk to restaurants and convenience shopping.

Business_and_leisure Partner

6/10

Pleasant

30 Sep 2025

Madlyn

Parking was right outside my room, however, I would have preferred a room on the inside of the building. I did like that the room was in a single building, no stairs to climb.

The building and facilities is very much in need of an uplift.

Leisure Family

8/10

Excellent

28 Sep 2025

Jorge

Easy check-in, parking

Leisure Family

8/10

Excellent

26 Sep 2025

Gregory

Important to park on north side of hotel or your car mayelt.

Leisure Self

4/10

Poor

26 Sep 2025

Ana

I have to be honest. I hate giving these types of reviews; however, this was not a god experience. I do not mind paying more per night, but literally i didn’t have many options because there was something in town so everyone else was booked and I see now why this hotel .. more like a motel was not. You know .. maybe they should rename their hotel, the “old western.” The beds were not very comfy.. all of the towels seemed like they were dirty because they were not white, but a dirty white.. almost like when you mix whites and blacks in the washer. The tub had hairs.. not cleaned obviously and the furniture was dusty.. I don’t see how I will ever go back there. Oh! And the door wouldn’t work with the key.. each time we had to try about 10 times. Was there really a point in complaining? My cousins room was next a few doors down..same issues but they had carpet.. which smelled like mildew and although the rooms were “non smoking” they both had a stench of a pack combined.

Friends_and_family Family

8/10

Excellent

17 Sep 2025

Craig

Air conditioning was very loud. Had to turn to fan only at night to sleep.

No place for two people to sit together for a meal.

Door key card reader took several tries to get to unlock. Then the door handle mechanism was extremely hard to operate from outside. Wife could not operate it.

Enjoyed the self serve breakfast buffet but were out of scrambled eggs.

Night Check in clerk was friendly and provided complimentary shaver and shaving foam.

Toilet paper holder was loose.

Business Partner

4/10

Poor

17 Sep 2025

Alma

Bad area, don't recomend it.

Parking didn't feel safe at all. Rooms and buildings are old and have a weird smell. My son stayed with me and we didn't feel safe. Plus, in the morning some people were fighting outside near our room.

Business

6/10

Pleasant

15 Sep 2025

Viola

Surprised that no room key is necessary to access

8/10

Excellent

07 Sep 2025

Vaye

Overal the staff was welcoming and helpful.

Leisure Family

8/10

Excellent

10 Aug 2025

Theadosia

I love how quiet it was.

Self

6/10

Pleasant

31 Jul 2025

Victor

Food ok. But Very very minimal food on trays, one of my days in NO Plates and No napkins.
Breakfast included but no plates ????
Bath sink water no draining properly, shower faucet some licking and no pressure to take a nice shower. Nice big room.

Leisure

10/10

Exceptional

30 Jul 2025

Marcella

Nice staff, clean rooms and quiet area.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Jonathan

Hotel was perfect. In for just one night to attend a concert. Parking and entrances were abundant. Easy to unload/load car. Staff was accomadating.

Leisure Family

2/10

Poor

22 Jul 2025

Merry

Dirty bathroom, doors that barely close, bugs in room.

Business Family

6/10

Pleasant

22 Jul 2025

Natalia

The area the motel is located is very nice. Plenty of food options at a walkable distance. The place itself needs some extra cleaning. We booked for a concert in town. Staff was able to check us in an hour early. We were rushing to get to the stadium- so we checked in dropped off our luggage. When we returned to motel around 2am we wanted to shower - besides the pressure being low - the shower head was broken & hot water took for ever. The inside liner of the shower had satins and hair. It was a hot day. So we ran the air conditioner- that didn’t help it would not cool our room. Next the beds - they were alright & seemed clean until the next morning I dropped something and it rolled under the bed —— underneath was nasty. Old dirty sock and a few bugs. Should’ve took my time and did a walk through before heading out to the concert.

Leisure Family

10/10

Exceptional

21 Jul 2025

Michael

Good

2/10

Poor

20 Jul 2025

Karina

Terrible place, extremely dirty, not even worth a one star review. Do not recommend staying here and staff do not help nor provide support. Not worth paying here. Felt like I was stuck back in time.

Leisure Family

10/10

Exceptional

20 Jul 2025

Robert

Visiting for the weekend, and this was the closets to Arizona Cardinal stadium. Everything was great, gas station in walking distance, not as busy. Calm and quiet.

Friends

4/10

Poor

06 Jul 2025

jason

Very dirty room.

2/10

Poor

03 Jul 2025

Derek

The cold water valve was broken in the shower, so I was unable to shower for three days, I informed the front desk but nothing was done.

Leisure Partner

2/10

Poor

27 Jun 2025

Denise

The place its self was dirty, no key needed to get into the hotel so people can come and go as they pleased (unsafe) the room had cheerios on the floor, didnt look vacuumed. The pool was half filled and the water was green. Landscaping was awful. The place over all was a dump.

Business Family

8/10

Excellent

23 Jun 2025

PHILLIP

Friendly staff property is a little dated room clean carpet in hall dated staff was very helpful overall stay was very good

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Debera

Great

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

jessica

Clean place to stay at , the rooms were clean and the staff was very sweet.

Business_and_leisure Family

10/10

Exceptional

16 Jun 2025

Hugo

Great location, very convenient. Great service, amazing staff, and great hospitality.

Leisure Family_with_children

8/10

Excellent

05 Jun 2025

Tina

.

4/10

Poor

25 May 2025

Irma

Upon arrival the front desk varely even said a word while checking in. All i got was ID? Credit card plz no details on amount or anything else. The restaurant was closed. Eventhough we got a non smoking room someone in thw building was smoking weed. The shower was horrible, none of the plugs worked.

Leisure Partner

10/10

Exceptional

23 May 2025

Christopher

Staff very helpful

Leisure Self