Red Roof Plus+ Phoenix West

United States , Phoenix Area - AZ
Phoenix, 5215 West Willetta Street
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100 reviews shown

4/10

Poor

04 May 2026

Venkateswara

Yes

8/10

Excellent

02 May 2026

PAULINE

Helpful staff

Family

6/10

Pleasant

01 May 2026

Joyce

The bathroom towels look old and not properly washed

6/10

Pleasant

01 May 2026

Manny

the location not good too many homeless people around area not too safe
quality for price less than average the rooms they only clean once a week after 5 days

Self

10/10

Exceptional

01 May 2026

Carolyne

Wonderful place to stay.

Self

2/10

Poor

30 Apr 2026

Miguel

Rud staff cleanless

Family_with_children

4/10

Poor

30 Apr 2026

Eric

Bed was comfy but the positives end there. Location was not great, only one wash cloth in room, property outside was not maintained well, bird poop on windows, no breakfast, no restaurant close, one lamp didn’t work. You get the picture. We will NOT return.

Partner

8/10

Excellent

30 Apr 2026

Teresa

There are a lot of good things aboit this property. The one thing that is troubling is the number of homeless people living just off the premises. This is something Ted Toof Inn has no control over.

10/10

Exceptional

30 Apr 2026

Gonzalo

Always a great stay at Red Roof thanks to their great staff wonderful customer service

Self

10/10

Exceptional

30 Apr 2026

Gonzalo

My stay was great Red Roof has a great staff that provides wonderful customer service. Fast check in never have to wait in long line. Rooms are always clean and smell good!

Self

2/10

Poor

29 Apr 2026

Briana

Smelled like smoke, security would be smoking outside, dirty

Family_with_children

8/10

Excellent

29 Apr 2026

JUAN

Good location, plenty of parking. No amenities offered and the room was clean but a little dilapidated. Bed was very old, barely comfortable

6/10

Pleasant

28 Apr 2026

Jaquan

It was a simple stay with no bells or whistles. Wouldn’t stay again

Partner

2/10

Poor

27 Apr 2026

Edgar

Place was trash

10/10

Exceptional

26 Apr 2026

Charles

Great room. Good breakfast!

10/10

Exceptional

26 Apr 2026

Cynthia

Great place

Family_with_children

10/10

Exceptional

26 Apr 2026

Cynthia

Good restaurants nearby

Family_with_children

10/10

Exceptional

25 Apr 2026

Tonya

The rooms were nice and comfortable. There were lots of pillows. Staff was great. The room was cool, and comfortable. There was a lot of water damage in the bathrooms. Everything else was great.

Family

6/10

Pleasant

24 Apr 2026

Karen

The room was in bad condition curtains had holes in them they are painting doing repairs without posting to inform their guests.

Family

2/10

Poor

23 Apr 2026

Antonette

The property is not kept clean the room was smelling among other things

6/10

Pleasant

22 Apr 2026

Rebecca

Need to upgrade their pillows.

Friends_and_family Family

2/10

Poor

21 Apr 2026

Michelle

STAY FAR AWAY FROM THIS HOTEL!

I made the mistake of booking a stay here, and I would strongly advise others to avoid it. The neighborhood is extremely sketchy, something that was later confirmed by the police, who I ended up having to call. The photos on Expedia are very misleading and make the property look much cleaner and safer than it actually is. We checked in at 5pm and was packing up our things at 11:30pm. We were in bed going to sleep when there was a loud and aggressive banging at the door like they were the police. I was already on edge staying here so this just heightened my anxiety. I looked through the peep hole and there were 3 to 4 men at the door announcing they were security. There was no way I was going to just open the door under those circumstances with no prior call from the front desk, no warning,just multiple men banging on the door. They started jiggling the door acting like they were going to come in so I called the cop. Let them know the cops have been called and instead of stopping and waiting for cops they continued. Cops finally showed up and escorted us to our car so we find another hotel to stay at. Expedia was no help and is for the company not the customers who are keeping them in business. Even after explaining the circumstance they decided to go with the hotel and only refund me 2 days vs 3 days I paid for. The next day I found reviews that they do this often and they even entered someone’s room without permission so be careful!

Family_with_children

2/10

Poor

21 Apr 2026

victoria

Bad

Self

2/10

Poor

21 Apr 2026

victoria

Bad

4/10

Poor

20 Apr 2026

Veronica

elevator

10/10

Exceptional

20 Apr 2026

James

Parking was perfect. Room was clean safe and functional. The AC was loud but delivered a perfect temp 24/7.

Friends

4/10

Poor

20 Apr 2026

Daphne

Beds were very small to fit 4 people comfortably. They didn’t provide a cot or anything we ended up going to Walmart for an air mattress.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Juan

Everithig good for the price

Partner

10/10

Exceptional

19 Apr 2026

Jorge

Needs some updates and/or fix ups looks kind of outdated

Self

10/10

Exceptional

19 Apr 2026

Jessica

Great!

Family

2/10

Poor

16 Apr 2026

Artemio

Opt. Out

6/10

Pleasant

16 Apr 2026

paulo

Business

8/10

Excellent

16 Apr 2026

Richard

Bath tub is rusted and nasty !

Partner

2/10

Poor

15 Apr 2026

victoria

Bad

2/10

Poor

15 Apr 2026

Monica

The staff is great but the hotel is not! The location is terrible and unsafe for families. No fridge or microwave unless you pay more. We upgraded rooms and the new room had dirty towels hanging on shower rod, hair everywhere, moles in shower, stains everywhere. The only things that is good about this hotel is the staff is very friendly, helpful, and kind.

Partner

8/10

Excellent

15 Apr 2026

Tom

Parking lot was safe and protected, room was very clean and modern.

Self

10/10

Exceptional

14 Apr 2026

Aaron

I love the lady at the desk she was so cool

10/10

Exceptional

13 Apr 2026

Marta

Mario was awesome.

2/10

Poor

12 Apr 2026

Luis

La habitación estaba sucia. Toallas usadas, parecía que acaban de entregar ese cuarto. Aún tenían conectada la máquina de Ozono en la habitación. Por fuera se veía inseguro. No me volvería a quedar ahí.

Partner

8/10

Excellent

12 Apr 2026

Troy

Room was clean and peaceful. Only thing I didn’t like was all the homeless people when you left the property but motel can’t help that. That’s just phoenix in general from what I seen. I’d stay here again

Self

10/10

Exceptional

12 Apr 2026

Uriel

Good

Self

2/10

Poor

11 Apr 2026

Liana

The area is not the safest, and parking is questionable. Very loud and dirty. The elevator was full of graffiti. Our room was so sticky it was as if someone had mopped with juice. The bed sheets were stained and clearly dirty. There was a black shoe print on one of them. And red drops on the sheet

Friends_and_family Family

2/10

Poor

11 Apr 2026

Jasmine

No a clean or nice place to stay at all but good if you need just one night somewhere cheap

Self

8/10

Excellent

08 Apr 2026

Ivan

N/A

Family

4/10

Poor

06 Apr 2026

Amarilis

Los empleados muy amable pero la habitación olia mal y no se veia en buenas condiciones tuve q comprar lysol para desinfectar y quitar el mal olor.

Family_with_children

10/10

Exceptional

05 Apr 2026

Dario

Clean room

Self

10/10

Exceptional

05 Apr 2026

Jennifer

Excellent stay

Family_with_children

10/10

Exceptional

04 Apr 2026

Vivian

Good

Friends

8/10

Excellent

03 Apr 2026

william

There was no hot breakfast.

Partner

10/10

Exceptional

02 Apr 2026

Beverly

Very nice staff. Clean spacious room! Love it!!

Partner

6/10

Pleasant

30 Mar 2026

ZULMA

The Property Isnt In The Best Neighborhood, The Drive Into The Property Made Me Question What I Was About To Go Into. Thankfully The Inside Was Very Nice And Clean. The Rooms Were Spacious Too. There Are A Lot Of Fast Food Places Around. Unfortunately I Had A Bad Experience The First Night Where The People Next Door Decided To Have A Party, Playing Music So Loud The Walls Trembled And A Woman Singing And Yelping Like She Was The Only One In That Building. They Started At 1a.m.And Didnt Shut Up Till 8a.m. We Didnt Get Any Sleep And Didnt Report It As Nowadays Im Terrified Of Retaliation If They Had Found Out I Had Reported Them. While This Isn't The Hotels Fault, I Wish People Would Be Mindful Of Others When Staying At Hotels. I Stayed There 2 Nights And Thankfully The 2nd Night Was Much Better. I Think These People Booked The Room Just To Throw A Party.

Family_with_children

2/10

Poor

30 Mar 2026

Luis Alfonso

Terrible, drugs and gangs, please don’t stay here 🙏

Self

8/10

Excellent

28 Mar 2026

Carrie

All the motels in Phoenix were running $500 plus a night and they were getting booked up fast. I finally found the Red Roof Inn Plus that had decent reviews and wasn't going to break the bank. I booked a King room. A day later, I found out my granddaughter was coming with us. I messaged the motel and asked if i could get a double bed room or a rollaway bed. They accommodated me immediately with a double bed. After we got to the motel, we found out the next morning that the shower head was broken. We were able to shower but the water wasn't spraying well. We told the front desk and by the time we got back ro the room that evening, the shower was fixed, the room was cleaned and fresh towels were in the room. This motel treated us great.

8/10

Excellent

27 Mar 2026

Bryant

Clean and quiet, but I would not stay here again.

10/10

Exceptional

26 Mar 2026

Cody

Great

8/10

Excellent

25 Mar 2026

Dean

Mario was awesome. He is very friendly He was very helpful and went out of his way to make sure we had everything we needed

Family

8/10

Excellent

23 Mar 2026

Ruben

shower wasn't draining. It take a lot of time to drain.

Family_with_children

6/10

Pleasant

23 Mar 2026

Gilbert

When we checked in we were given the wrong room keys and surprised the occupants when we opened the door. Had to return and get keys for another room which left the check in person as well as myself confused. The rooms are only cleaned on Tuesdays and Saturday’s I was later told after we ran out of towels on Monday. Could not get clean towels unless we brought the dirty ones to the lobby for an exchange. The rooms have no mini fridge or microwave or exhaust in the bathroom for that matter. The ice machine on our floor is out of order and the elevator and lobby lack a/c. Also if you are looking for anything besides coffee in the morning you are out of luck. Makes me wonder what the Plus+ in Red Roof Inn is all about.

Family

8/10

Excellent

23 Mar 2026

Alberto

The stay of two nights is acceptable; the room is comfortable. However, the amenities are somewhat limited, and I believe the price does not correspond with the quality offered.

Business

10/10

Exceptional

23 Mar 2026

Angeles

Everything was good the only thing is that no Spanish channels.
Tv control was broken, it’s necessary to inspect the room before the travelers staying.

Family

8/10

Excellent

22 Mar 2026

Lucia

It was nice would stay again

6/10

Pleasant

21 Mar 2026

Julio

Staff not very friendly, hotel in general not really clean.

Partner

10/10

Exceptional

21 Mar 2026

Bernadette

I enjoyed my stay..

Family_with_children

8/10

Excellent

21 Mar 2026

Jose

Good value for the price.

6/10

Pleasant

21 Mar 2026

Liliana

I guess the only concern was the room wasn’t that clean, it wasn’t swept, the restroom had little trash all over the floor and little ants

Family_with_children

4/10

Poor

20 Mar 2026

James

Will not stay here again. Grounds had trash everywhere. Homeless we're taking up packing spaces. WiFi was unsecured and terrible anyway. Towels were small and rough.

Partner

4/10

Poor

20 Mar 2026

Dewey

Paid for week based on the info from Hotels.com. paid for upgraded room with better linen's and complimentary snacks and juice. What they didn't say was, they only changed the sheets once, cleaned tbe room twice and we had to go to the front desk daily to retrieve our own towels and soap. Not in a good section of town and a very poor selection of food opportunities in the immediate area. Don't like to be negative, but this was not a great experience.On the positive side though, the air conditioner worked well!

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Jeffrey D.

Friends

4/10

Poor

17 Mar 2026

John

Property was totally rundown, seen it’s better days. No luggage carts, just one ice machines didn’t work showerhead was broke.

Self

6/10

Pleasant

15 Mar 2026

Suzanne

Sketchy area and the surroundings weren’t very clean.

Partner

2/10

Poor

15 Mar 2026

Andy

Very dirty and nasty, room was very disgusting, the tower was dirty, and smells bad..I will never return

Self

2/10

Poor

15 Mar 2026

Karen

Front desk staff need training on proper customer service.

Family_with_children

4/10

Poor

15 Mar 2026

Shane

The room was clean. However the room was by a stairwell and all night long i was woke up by traffic in the stairwell. The shower had no water pressure and was disappointing.

Partner

2/10

Poor

14 Mar 2026

kyung

Not clean and not good neighbors

Business

2/10

Poor

13 Mar 2026

victoria

Very poor staff and poor management and cleanliness

Self

10/10

Exceptional

13 Mar 2026

Daniel

Yes, everything was excellent

Friends_and_family Family

4/10

Poor

12 Mar 2026

Yolanda

Floor in the coffee area was damaged and dirty,
Counter was dirty

8/10

Excellent

10 Mar 2026

Thomas

Ice machine didn’t work.

Business Friends

8/10

Excellent

10 Mar 2026

Jay L

The shower and sink water were not hot.

Self

10/10

Exceptional

09 Mar 2026

Dennis

Easy to get to from the 10 and close enough for spring training games.

Friends

4/10

Poor

09 Mar 2026

Casie

Not a safe area of town, especially traveling with children. No breakfast offerings and graffiti in elevator. The staff seemed friendly. Got in after 1am after our flights were delayed. Chose to find a different hotel in a safer area the next day. Solo mom travels by with my two daughters, I felt uneasy with the area. No safety concerns per se in the hotel, just the neighborhood.

Family_with_children

10/10

Exceptional

08 Mar 2026

Carole

Good location..pleasant room..reasonable price

Self

2/10

Poor

08 Mar 2026

Armida

Place is old, no upgrades, rooms old and used, towels old and dirty, shower didn’t work and had to wait till maintenance worker arrived “later” that morning. Manager not available because “she was at races for the day” (according to person that knew her personally checking in)

Family

2/10

Poor

08 Mar 2026

Sonia

HORRIBLE SERVICE

Friends_and_family Family

2/10

Poor

08 Mar 2026

Marco

The slowest service I’ve ever experienced. Unprofessional staff. Broken amenities and was gaslighted about it. The room smelled like chemicals and bleach and staff acted like they couldn’t smell it even tho it was pungent. The staff was unorganized when I asked for a replacement remote so I could at least watch the TV. Everything was wrapped in plastic baggies which was so odd. I cancelled my stay 10 mins after I saw the state of my room. Just awful.

Self

2/10

Poor

07 Mar 2026

Elsie

Worse experience ever the staff guy in glasses is rude and stubborn gave no help at all so my advice to anyone don’t go here save yourself from this fiasco

6/10

Pleasant

07 Mar 2026

David

I’d call this a C-minus property. The check-in was smooth but that was the high point. Moderately clean but worn. The room was ok - two tables and some chairs. Bed was so-so, same with A/C. TV was functioning. Bath had hot water of adequate strength but tub drained very slowly. Oddest of all was no fridge or microwave.

Self

2/10

Poor

06 Mar 2026

Destin

Very dirty, homeless all around, staff was very rude and snobby. Place was so gross we cancelled rooms and left to a different location. Rooms were never refunded as said they would be and lost out on $400+ dollars. STAY FAR AWAY FROM THIS PLACE!

Family

2/10

Poor

03 Mar 2026

Letrice

Sink leaking , shower leaking. Asked for an extension so I didn’t have to switch hotels and the clerk at the desk reserved the wrong day! Worst service for a less than mediocre stay.

Self

10/10

Exceptional

03 Mar 2026

Loch

Clean property, clean room, and great staff.

2/10

Poor

03 Mar 2026

Verified traveler

Very disappointed with my stay. The room was not clean, service was unprofessional, and the overall experience did not match the price paid. I would not recommend this hotel.

8/10

Excellent

03 Mar 2026

Esperanza

The elevator was dirty, other than that th stay was fine.

6/10

Pleasant

02 Mar 2026

Merle

It is a homeless near to the parking lot and its not cameras surveillance there

Family_with_children

6/10

Pleasant

02 Mar 2026

Rebecca

Staff was great. The room wasn’t as great. As soon as we got into the room, my husband sat on the need of the bed and the other end came up off of the fooor. The usb and most of the outlets didn’t work to charge anything.the mattress

2/10

Poor

01 Mar 2026

jessica

The room smelled horrible like nasty feet the sheets had stains on them and mold in the bathroom

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

Michael

A lot of homeless around the hotel. Kinda of a sketchy Neighborhood.

Self

2/10

Poor

28 Feb 2026

Tomoko

Homeless tent around the property and no one at the front desk. Place was run down

Family_with_children

8/10

Excellent

27 Feb 2026

Virginia

Was quiet and cool in the heat. This time they gave us a smaller room than reserved with no microwave or refrigerator. Said it was because of our dog, didn’t have that issue the stay a few weeks earlier. Not as pet friendly as anticipated.

Partner

4/10

Poor

25 Feb 2026

Robert

The pullout sofa was broken. When i tried to complain about itwhen we checked out their was no o e at the front counter. Just a small box labed

10/10

Exceptional

25 Feb 2026

Dario

Was great

Friends_and_family Family