Extended Stay America Select Suites-Phoenix-West

2/10

Poor

24 Jun 2026

Duvenson

Bug bed and insects inside. The bed was bad.

Self

2/10

Poor

06 Jun 2026

Olga

Tenia que moverme de cuarto avía cucarachas no quiero ser tan específica

Partner

2/10

Poor

04 Jun 2026

Brian

I got in the room, turn on the light, and immediately see roaches scatter. I normally put stuff in the nightstand, but there was a cluster of roach eggs in there. There were streaks of dead roach smeared on the walls. The halls reeked of weed but thankfully it didn’t reach the room. It felt like a sketch area, but thankfully people kept to themselves the entire time and I didn’t have to worry about my car. But! You get what you paid for I guess.

Self

2/10

Poor

25 May 2026

Cristina

Las camas chikitas y mui frágiles los elevadores apestan feo asigarro la verdad un asco ese hotel no lo recomiendo

Family_with_children

10/10

Exceptional

22 May 2026

Michelle

I really enjoyed staying at extended stay in pheonix, the staff is so friendly and the ac was cold as a ice box. Would highly recommend.

Family

2/10

Poor

01 May 2026

anthony

There were plenty of roaches in the room to play with.

Self

4/10

Poor

16 Apr 2026

Zachary

Staff was nice n tried but it took forever for a late check in and one key didn’t work, we were asked if we wanted to see the room first….which shoudlve been our warning we refused just wanting to get sum sleep as it was 1 am and walked in to roaches everywhere dead n others crawling here n there and the smell on our floor was horrible definitely wasn’t the nicest place but had a stove n fridge n microwave which is a plus but for the same price definitely could’ve found sum better

Friends

2/10

Poor

04 Apr 2026

Gerad

Very dirty and smells like animal urine

Self

6/10

Pleasant

27 Mar 2026

robert

Room was clean, parking was O. K. Air worked well. T. V. Caused problems. Needed help to get it to work. No ammenities. No coffee in the morning, no coffee maker in the room. Hallways were darker than i like, carpet in the hallway was badly worn and dingy.

Family

2/10

Poor

23 Mar 2026

Alberto

This establishment is not a suitable place to stay. The room was extremely basic, lacking even a bedside lamp. Unfortunately, there was no soap for the shower and no shampoo. It was the least satisfactory experience I have ever had with this chain. In fact, I felt as if I had been transported to a third-world country.

Business

10/10

Exceptional

14 Mar 2026

Sandra

Friendly staff

Self

2/10

Poor

08 Mar 2026

Alma

Terrible experience. The first room we were given had an alarm going off that staff already knew about. The hotel and rooms were very dirty and looked nothing like the pictures. They ended up moving us to another room, which was no better. The bathroom light would not turn on and their was no shower curtain. We even saw roaches. Definitely would not stay here again and would not recommend to anyone.

4/10

Poor

08 Mar 2026

Kaitlyn

The bathroom light didnt work. The bed was creaky, the hallways smelled, wasnt as clean as i thought it would be. Its ok if youre on a budget and need something cheap

Partner

2/10

Poor

05 Mar 2026

Alberto

Horrible experience, building is super old smells bad, cero maintenance, bed blanket had holes all over the place due to cigar burns, the room smelled bad

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Diana

Very clean and comfortable

2/10

Poor

22 Feb 2026

Yvonne

First impressions looking from the outside the area looked unsafe dirty. as you enter reception is small and it looked dirty even behind the reception area. The big lady at the front was rude but I was already feeling a certain way about the hotel. A bad way. As we were checking in she made me go get my husband because requested his ID as well. There was another lady who ended up helping us which looked like she was new so check in Took forever. As we proceeded to go up to our room the hallway to the elevator was disgustingly dirty I was scared to go up. It looked like what I imagine the projects look like. So we get into our room and as my son places a bag on the counter a freaking ROACH popped out from the counter and I was like NOPE! We are not staying here! Got our things and went right back out. Also kids were running up and down like it was their apartment building on the hallways and you can hear the parents yelling at them but couldn’t see them. We Went right back down and told the big lady heck no we are not staying here there’s ROACHES in our room and this place is disgusting!!! She was rude Ofcourse and said we would have to contact hotel .com for our refund and it’s not guaranteed. We asked her what did it depend on and she said I will have to check the room and make sure you didn’t use it and we said trust us we didn’t. I’m glad we did get a full refund but ugh what a horrible experience!!!

Friends_and_family Family

2/10

Poor

19 Feb 2026

Todd

Felt like a prison halfway house. Front desk people were super, but with the number of obvious ex-cons coming in and out and the people hanging around (including one shooting heroin in the back parking lot and another couple copulating in a dark corner of the parking lot) it became evident that this hotel is something of a halfway house for recently released inmates or something. Cannot recommend this place.

Business

2/10

Poor

14 Feb 2026

Chris

Room was very dirty. All that was available was a smoking room when i arrived even though i had reserved a non-smoking room. Smell of pot knocked you down when you stepped into the hallway on the 3rd floor. Ftont desk was courteous.

Business Pet

6/10

Pleasant

11 Feb 2026

carlos

!

4/10

Poor

01 Feb 2026

Michelle

I don't understand how a mattress can be that small and say it fits two people. There was a dirty towel in the bathroom and the tile in the bathroom was raised up because of water damage. It was very obvious. They provide nothing to you like other hotels do in your room, everything is old & tv small. They need to really raise the bar here. Personally I will never stay there again. How can you expect people to want that or to get quality people there?

Business_and_leisure Partner

2/10

Poor

03 Jan 2026

David

Room didn't have a lamp, no toilet paper, smell of mildew and restroom floor needed replacing. trash outside, containers needed emptying.

Leisure Self

2/10

Poor

01 Jan 2026

Aleija

Blood on the walls

2/10

Poor

30 Dec 2025

Sergio Martinez

Horrible staff. The staff and the surrounding areas made me feel unsafe

Business Self

2/10

Poor

27 Dec 2025

Andrey

I checked in, walked to the 4th floor where my room was located, the carpet on the 4th floor was awfully dirty, the furniture in my room was old, in tbe first 5 min I spotted 2dead cockroaches

2/10

Poor

03 Dec 2025

michael

I wouldn’t let my ex mother Inlaw stay here

Business Self

6/10

Pleasant

29 Nov 2025

elaina

A lot of homeless and not enough light

Business Self

2/10

Poor

28 Nov 2025

Leonardo

Room was dirty, furniture was broken, rooms are nothing like the pictures, very strong smell of marijuana. Very disappointed with customer service as I reserved a non smoking room and room smelled really bad.. i have pictures of the horrible room condition.

Leisure Partner

2/10

Poor

18 Nov 2025

Lucio

Muy mal olor

Self

2/10

Poor

17 Nov 2025

Antonio

It’s the worst place I’ve stayed we couldn’t sleep because of the smell really bad an there was cockroaches it was a very bad experience I don’t recommended and it was very expensive for the way it was

Leisure Family

6/10

Pleasant

19 Oct 2025

Artemio

Newer/getting old building. No ice machine.

Business Self

2/10

Poor

16 Oct 2025

Patricia

Very Dirty, There was a cockroach in the room, dirty towels, dirty bedspread, terrible! Never back!

2/10

Poor

10 Oct 2025

Krystal

Stayed in room 420 for one night. The room is infested with cockroaches! My shoes were sticking to the floor because it was dirty. The walls were dirty. The room smells like someone cooked fish in it. The AC unit was disgustingly dirty. This room has not had a proper cleaning in a VERY LONG TIME. This hotel needs a DEEP CLEANING AND PEST CONTROL IMMEDIATELY!! There are homeless people in the parking lot. Staff was nice. I informed housekeeping and the front desk upon checkout of the cockroaches, hopefully they do something about it since it's a health hazard. I would NOT stay here again even of I was paid for it.

Friends_and_family Family

2/10

Poor

18 Sep 2025

Joseph

TERRIBLE

Roaches, dead and alive. The whole floor had a smell

Self

2/10

Poor

12 Sep 2025

Ashely

Room 133 was discussing!! Roaches dirty bathroom bugs on floor walls covered with hands prints

Business Family

2/10

Poor

05 Sep 2025

THERESA

They gave us a absolutely dirty nasty room it wasn't even clean there was food, trash the bed wasn't even made the blankets where on the floor it was all around nasty.i walked right out and asked for a refund..

Business_and_leisure Partner

2/10

Poor

27 Aug 2025

Lucas

Literal scam. Not even worth trying

Wasn’t even allowed to stay. Tried to check in just after midnight, sign in lobby area to call number to check in. Called and they said check in is closed and I had to contact who I booked though. Lied on the phone saying my booking provider (Hotels.com) was legally required to provide me a place to stay tonight. Tried to contact hotels.com and the agent said that was an obvious lie, they contacted the hotel and he admitted to me through the chat that this is the worst property he has interacted with. Forced to get something more expensive last minute. Agent tried to get me a refund but hotel refused several times. Only got a refund because I sent an email to Hotels.com legal which meant they’re out of that money and not the hotel. Total scammers.

Partner

2/10

Poor

23 Aug 2025

Verified traveler

unsafe hotel due to disregardful front desk staff

the front desk staff including hotel manager behaved like children, extremely hostile, agressive, unprofeasional, rude and highly disreapectful. And without just cause, they kicked me out of the room i had paid for by a dv survivors emergency services organization with a remaining night stay they stole from me. all this despite knowing I was relocated due to dv and kicking me out without an immediate refund of the remaining night stay, the hotel front desk staff put my life at risk of significant danger. I am appalled at the horrendous behaviors of the staff at this hotel and they should feel ashamed of how they acted and the harm they caused another human life! period thanks

Self

10/10

Exceptional

16 Aug 2025

David

Good

6/10

Pleasant

16 Aug 2025

Julio

.

Business Self

2/10

Poor

09 Aug 2025

eadriana

the rooms are full of roaches and they will lie like somebody came to spray. they only clean the rooms once every 2 weeks. hallways and elevators extremely dirty. internet extremely slow. they charge for new linen even though they dont clean the rooms your whole visit. sheets had stains when i first got here. its not clean at all i would not recommend. needs to be torn down and remodeled

Business_and_leisure Self

2/10

Poor

01 Aug 2025

Larry

I do apologize for the 1⭐, but I never had the opportunity the stay at an Extended Stay.
So, I know nothing about the facility, staff, room, or stay. I tried booking the room for a couple nights but for whatever reason it wasn't going through, so I thought that was the end of it until a day or two later when I was billed. I was super confused, because I never received confirmation or anything. Just a page that went blank while I was trying to book, then being charged.
So, yeah.... definitely not happy about being billed for somewhere I never stayed. Horrible!

Leisure Family_with_children

4/10

Poor

30 Jul 2025

Cindy

The staff was great and helpful my only complain about this hotel is that the room was old you can tell by hot the bath tub looks, the bed was no comfortable and small, and there was no TV in the room. I have stayed at better looking Extended Stay's. This one was run down.

Friends_and_family Friends

10/10

Exceptional

21 Jul 2025

Rodrigo

Amazing

Leisure Family

2/10

Poor

20 Jul 2025

Frank

I showed up after a concert I went to and they would not let me check in because it was after midnight. That’s was never mentioned to me at all…

Self

10/10

Exceptional

29 Jun 2025

Verified traveler

My stay was fantastic.welcoming receptionist and Smooth check in process for the win. Very satisfied with the stay.

Partner

8/10

Excellent

29 Jun 2025

Dana

nothing to share

Leisure Self

2/10

Poor

29 Jun 2025

Tracy

My husband and I are homeless someone gave us money to get a room to get off the streets for a night and the heartless female wouldn't let my husband stay in the room with me because his wallet was stolen and he didn't have his driver's license

Leisure Pet

4/10

Poor

24 Jun 2025

Najeda

Rude GSR

Rude immature GSR SHOUKDNT HAVE UNPROFESSIONAL KIDS EORKUN AT FRONT DESK

Friends_and_family Family

2/10

Poor

31 May 2025

Marc

Gross, roaches everywhere. Weird hours for the staff, front desk leaves at 10pm. I checked out four days early due to how gross it was losing money but it was worth it

Leisure Self

2/10

Poor

27 May 2025

Elena

It’s a scam I didn’t even stay here and they still charged me

10/10

Exceptional

19 May 2025

Verified traveler

Pretty good

The stay was ok. I could tell they were in the middle of improvements. But the bed was comfortable and the room had everything I needed

Self

2/10

Poor

18 May 2025

Erica

Smells very bad like cigarette smoke all through the hallways and the rooms especially I couldn’t sleep much with the smell but I had no choice

Leisure Family

10/10

Exceptional

18 May 2025

Armando

Staff was very friendly and welcoming.

Room was clean, and quiet.

Most importantly, there was parking for my truck.

Business Self

10/10

Exceptional

11 May 2025

Olgy

No early checking

Self

10/10

Exceptional

10 May 2025

Cathleene

Raquel and the staff have done a great job at making me feel comfortable and gave excellent customer service as well as made my getting in as easy as it can be....

Self

4/10

Poor

05 May 2025

Geraldine

Worst stay ever!!1

The room smelled like smoke from the time I arrived. I asked for a non-smoking room. The second day was horrible. I had to open the window and spray Lysol, and turn on the fan in the bathroom in order to breathe. I found out that smokers were placed on the third floor and I was on the fourth floor. Why would management place smokers below a floor? Smoke travels upwards. There was construction taking place on the first floor, where I asked to be placed in the beginning. There was a man outside with a woman in a wheelchair, smoking and would not move as I was backing out. Then there was a man with a dog and a cat, with his clothes and the rest of his belongings outside on the sidewalk. It is a dump!

Friends_and_family Family

2/10

Poor

17 Apr 2025

Francisco Javier Contreras

It’s a trap house, I checked in and I checkout the same night.

2/10

Poor

07 Apr 2025

Robert

Awful

This hotel should be avoided at all costs. Unfinished drywall. Holes in walls. Odorous. Cheap and rickety beds and furniture.

Business

4/10

Poor

24 Mar 2025

Kristin

This property was very unsafe, dirty walls and sheets had stains. People outside look sketchy. I felt bad for booking this hotel with my kids.

Leisure Family_with_children

2/10

Poor

22 Mar 2025

Lilia

There was roaches in the room. Floor in the restroom was un-even. Some light were out.

2/10

Poor

18 Mar 2025

Erik

Embarrassing

No hot water
I didnt get to shower i called the front desk and they said when they have time they would Take a look

Business

8/10

Excellent

17 Mar 2025

Lakia

NA

Leisure Self

2/10

Poor

14 Mar 2025

DALY

Wasn't clean enough cockroaches all over the place

2/10

Poor

14 Mar 2025

Juan R.

I would not stay there again, it looks ok on the outside but once you go inside everything is dirty, smelly, old wormed furniture, broken bathroom door, hookers and drug addicts outside the front door and the staff not friendly, not professional, no receptionist in the morning until 9:00am (10:00 am) on weekends. Beware you will have a scary experience if you diside to stay there.

Leisure Partner

4/10

Poor

14 Mar 2025

Verified traveler

Needs cleaning up.

This place needs some cleaning up. It all started when we walked into the room. There were roaches. Floors, bath tub and toliet needs some cleaning. It was gross. Beds were hard. Too much noise outside. Even tho we were on the top floor. Never again will my family and I stay there.

Business

2/10

Poor

12 Mar 2025

Verified traveler

Avoid

Roaches in the toilet and crickets in the tub. Hairs in the towels... the list goes on and on. The elevator works and my car was not broken into.

2/10

Poor

08 Mar 2025

Gilbert

I was not allowed to check in and need to send for a refund. They said the office was closed. It was after 12.

2/10

Poor

04 Mar 2025

Tracy

Been here for a week the staff wonderful area bad the other night they didn’t have toilet paper for us that was included in the role. They did not compensate me for I had to go pay for toilet paper.

4/10

Poor

04 Mar 2025

Tracy

They ran out of toilet paper and I had to go buy my own toilet paper

2/10

Poor

04 Mar 2025

Martha

Bad

Family_with_children

10/10

Exceptional

28 Feb 2025

Tracy

Staff was wonderful, very polite very helpful but the area not a good area

Business_and_leisure Family

4/10

Poor

26 Feb 2025

Cassandra

Would not stay again

Subpar cleanliness, bed was a mattress on a frame. It appears that many people live in this hotel long term.

Business

10/10

Exceptional

26 Feb 2025

Tracy

There was the front desk person, whose name is Sabrina very polite very courteous helpful to five stars for Sabrina

2/10

Poor

23 Feb 2025

Marlene

Never again

Never again. Outside looks newer...inside NOT kept up. Smelly and filthey carpet down hallways.

ROOM: Bare bines....pillows set on a table, no blanket at all...not on bed nor in room at all. Floor non carpet tacky/stickey. Bathroom - one bar of soap on tub, nothing nothing else. Had kitchen but no cups nor coffee or anything. Felt like a prison cell (or as i imagine)

LOUD almost all night.
We had event immediately after checkin, si when we returned ww expected to ask at frint desk for blanket and hand towls and cups....to our surprise, no one on duty at all. Had to use hotel key to come in at all. Wey u nervi g - while we are grown women staying, I would not have felt comfortable recommending my 20-something daugher to stay here.

This was discounte price at $135...was worth about $35

Partner

10/10

Exceptional

15 Feb 2025

Shari

Clean and quiet

Friends_and_family Family

10/10

Exceptional

13 Feb 2025

Brenda

Customer service all the employees were great and did beyond their call of duty they were excellent

Partner

2/10

Poor

02 Feb 2025

Stevon

I need a refund I canceled soon as I walked in

6/10

Pleasant

02 Feb 2025

Donna

This was not like an extended stay. They're were no dishes, no ice machine, the tv remote didn't work. The keys didn't work at first, i had to take them back. This was an overnight stay not an extended stay. It was the absolute bare minimum for a hotel.

Leisure Partner

2/10

Poor

27 Jan 2025

sait

No

4/10

Poor

21 Jan 2025

Diganto

Property is ok but the rooms provided were dirty . The bathroom wasn’t clean . I was traveling with family and had a overnight stay . There were roaches near the refrigerator area , bed was clean , bathroom was dirty and toilet wasn’t even flushed since the last use. For the price one should expect breakfast but they don’t serve .

Leisure Family

4/10

Poor

17 Jan 2025

Verified traveler

Roaches, stained carpeting, leaking tub, plugged tub, hallways and room smell of fish/trash similar to a dumpster.

Business

2/10

Poor

08 Jan 2025

Ever

Just terrible

2/10

Poor

08 Jan 2025

Eduardo

I don't recommend staying...cockroaches everywhere...very uncomfortable beds...water leaks and everything destroyed...I left that same night and they won't give you your money back😡👎

Leisure Partner

8/10

Excellent

21 Dec 2024

Lovneet

Exceptional

Self

2/10

Poor

18 Dec 2024

Dieudonne

Bad experience with the service

2/10

Poor

08 Dec 2024

John

DO NOT STAY HERE. The building is broken down, stained carpet, beat up walls, rusted, water damage, smelly. The photos do not match the facilities. You’d be better off sleeping in your car in a Walmart parking lot. The entire place needs to be shut down and remodeled.

Business_and_leisure Self

2/10

Poor

20 Nov 2024

Chase

Worst Expedia hotel I’ve ever stayed at - should be removed from listing.

Business Self

8/10

Excellent

15 Nov 2024

Johnny

I enjoyed myself

4/10

Poor

11 Nov 2024

Kelli

The front desk clerk was great. We had a non smoking room, but it smelled of smoke. The floor in the bathroom was dirty, the stove hood vent needs to he replaced, and the elevator smelled like smoke.

2/10

Poor

11 Nov 2024

Amber

Dirty, noisy, very unsafe. Arrests made in the parking lot…

Leisure Self

4/10

Poor

04 Nov 2024

Don

The hardwood floors where filthy

Business

8/10

Excellent

27 Sep 2024

Alvaro

Clean

10/10

Exceptional

24 Sep 2024

Jae

Pleasant stay

Awesome and comfortable

Friends_and_family Family

2/10

Poor

22 Sep 2024

jason

Gross place

Business

6/10

Pleasant

16 Sep 2024

Ciclinde

It was not too bad for a weekend stay. It was quiet and staff was nice.

Leisure Partner

6/10

Pleasant

12 Sep 2024

Raul

It was a good stay

Family_with_children

4/10

Poor

06 Sep 2024

Amelia

The property around the hotel smells awful. The bed was more of a cot than a bed. The mattress was stained and uncomfortable. There were a lot of alcohol bottles in the parking lot.

Business_and_leisure Pet

2/10

Poor

01 Sep 2024

Davia

This place is nothing like advertised, place was not cleaned properly, smelled like smoke heavily, had roaches I would not stay here again

Business

10/10

Exceptional

26 Jul 2024

Jimmy

Always comfortable always quiet and always easy in and out I would highly recommend this place to anybody best place in Phoenix hands down for the price

Business

10/10

Exceptional

23 Jul 2024

Jimmy

I truly enjoyed my stay I always do very clean very nice comfortable beds no bugs

Business Self