Name: Comfort Inn I-10 West at 51st Ave
Address: 5152 Latham Street, Phoenix, 85043, US

2/10

Poor

13 Jul 2026

Yesenia

No AC in lobby or anywhere outside, but in our room.
Terrible.

Friends_and_family Family

2/10

Poor

28 Jun 2026

MATTHEW

If I could give negative stars, I would, for a comfort Inn, which is a choice hotel there are certain standards that are expected. This Comfort Inn failed to meet every standard on every level. From from issues at check in both times. Even being told that I wouldn’t be permitted to say, despite the fact that the reservation had already been paid for. Overall condition of the property is extremely poor stains all over the carpets bedding is torn and in disarray stained dingy old old old. There are holes in the walls. Now comes some of my more favorites. The air conditioning in the lobby in the halls is pretty nonexistent. It’s always at least 90° through out the main building and halls! There are six pool loungers around the pool not one of them is usable. They are all broken torn ripped. The business office is not usable. The reason is unknown as you get a different story from every staff member that’s here. The outside of the property has trashed throughout it. The only positive of this hotel is the breakfast. Funny the only positive staff were the two ladies that make the breakfast. I cannot believe that this is a choice hotel. If this is their acceptable standard shame on them. I wasn’t expecting much but I was expecting some standard of care/cleanliness/comfortability. All I’ve gotten is don’t care attitude and it’s very reflective in this property.

Self

8/10

Excellent

13 Jun 2026

Dennis

Good size rooms and great breakfast

Self

2/10

Poor

24 May 2026

victoria

Room service is terrible and they do it every single day your here causing you to exit the room hotel manager is extremely rude and I do not recommend booking here

Self

2/10

Poor

24 May 2026

victoria

When you try to book for a vacation here and prolong your stay they want to tell you and deny you of services and say u can no longer book with them. They do room service every single day of you being here even when you don’t request it the hotel manager is extremely rude I do not recommend booking here for long periods of time

Self

4/10

Poor

23 May 2026

Robin

The a/c unit was extremely loud. So good luck trying to sleep. I informed the front desk. Front.desk said we can't do anything?? To contact the 3rd party you made the reservation from?? They seems to dismiss the complaint and carried on!! Save your money and go else where. Poor customer service, place is run down. The morning breakfast attendant was great. She's the only one who said good morning and welcome. We won't be back.

Partner

2/10

Poor

04 May 2026

Dennard

The first room was in terrible condition: holes in the walls and floors tha felt like they would cave in. Moved to a new room… no better trash on the floor and under the bed, ripped bed lining, old game pieces in corners, and blood on the comforter. The manager assured me I would be refunded with no penalty through Hotels.com, so I booked another hotel. Despite manager approval and documented issues, the hotel’s back office denied the refund. I ended up charged for two bookings over $300 each. Very disappointing experience and poor accountability.

Partner

8/10

Excellent

26 Apr 2026

Dani

I was transferred to an earlier flight and arrived earlier than I had planned. I called to explain and they said the earliest I could check in was 3pm. We arrived at 3pm amd were told tooms were still not ready. The next moring house keeping let themselves in the room at 10am when checkout was at 11am. My daughter and I felt rushed so we left as quickly as possible. The check in and out was frustrating

2/10

Poor

21 Apr 2026

Elizabeth

The room was filthy with stained carpets and pubic hair in the shower. The room had a strange odor. There was also trash outside, likely from a homeless individual. The first night I arrived was at midnight so I couldn’t easily find another hotel. Originally was supposed to stay 3 nights but I had to cut my losses and ask for a refund for the unused nights immediately in the morning. The staff was rude about the issues with the hotel, trying to insinuate I dirtied the room. The front desk receptionist also openly talked about me and my husband, pointing at us and saying, “That’s them” to her coworkers. I never yelled or made a huge scene. I spoke with an Expedia agent to get the refund in place, but the staff was unprofessional.

Pet

4/10

Poor

15 Apr 2026

Michael

The waffles and sausage were good. There were no eggs or potatoes. Breakfast was said to be from 7-9 however, they put everything away at 8:30.

Partner

2/10

Poor

29 Mar 2026

Bruce

Breakfast was ok food was fresh and cooked properly. AC did keep cool but sounded like a diesel engine in the room keeping everyone awake.

Family_with_children

6/10

Pleasant

24 Mar 2026

Norm

Budget hotel.

Self

2/10

Poor

22 Mar 2026

martin

I requested new blankets due to the ones I had having stains on them the floor was dirty on arrival. Spoke to front desk manager for some compensation but he refused saying I booked third party. The AC didn’t work great I was over 100 degrees . Overall bad would never stay again.!

10/10

Exceptional

21 Mar 2026

DALPHON

It took me a minute to get used to the fact that the room had a shower, but no tub. However, the size of the shower made up fpr that fact. The shower wasn't handicapped accessible (I didn't ask for one), but it was huge and the hot water kicked in almost immediately after I turned on the shower. The breakfast was good. I loved the make your own waffle machine and the scrambled eggs were fluffy without being overcooked. The staff was excellent: courteous, friendky, polite, and always willing to answer questions. Also, they have the fastest checkout process of any hotel I've ever been in. ,y only complaint was that the room could have used a floor lamp to brighten the light level. The room had plenty of lamps, but was still a bit dark.

Self

10/10

Exceptional

20 Mar 2026

Vidal

breakfast was ok, they had waffles

Partner

2/10

Poor

19 Mar 2026

Nick

I checked in and was given a room that hadn’t been cleaned at all — it still had trash left behind from the previous guest. The hotel itself is very run-down: multiple missing floorboards, worn-out everything, and an overall dirty, neglected feel. It’s honestly shocking this place has such high ratings online.
The only positive was the front desk staff — they immediately switched me to a different room with zero hassle or argument. That quick response was appreciated, but unfortunately it couldn’t make up for the poor condition of the property. Won’t be staying here again.

Partner

8/10

Excellent

17 Mar 2026

Cathy

Rooms were ok. You get what you pay for. I only had one problem with my stay there. The last day. I made a waffle and the buzzer went off. I was just getting up to get it when I saw the breakfast lady lift the lid and look at it. I kind of looked at her funny. I dont think SHE should be touching or messing around with anyones food. Then she came to my table and asked what room I was in. WHAT BUSINESS IS IT OF HERS. She was rude. The rest of the staff was great.

Partner

4/10

Poor

15 Mar 2026

Christine

The property appears nice on the outside; however, on the inside, it is not. The carpets are covered in black stains. Our bathroom had water damage and a leaky ceiling that dripped on you when you were sitting on the toilet. Maintenence never came to look at it despite notifying the feont desk. Our sink would not drain. Everytime we came back to our room, our keys would not work.

Family_with_children

2/10

Poor

14 Mar 2026

Ricky

Horrible. Dont even want to spend the time to describe everything. Not sure how they are in bsness

Self

8/10

Excellent

12 Mar 2026

David

Nice hotel and good location, however no restaurants nearby.

Self

6/10

Pleasant

09 Mar 2026

Donald

Ac kept room cool

Self

10/10

Exceptional

09 Mar 2026

Sharon

I must say the breakfast was very yummy.

Family_with_children

6/10

Pleasant

07 Mar 2026

Frederick

Beds were fine, ac worked ok, room was clean, decent hotel breakfast. However the hotel needs some maintenance. Our room door stuck when opening and closing, the bathroom door didn’t latch all of the time, the hallway carpet is in bad shape, held down by tape in places, base tiles fallen off. There are nicer hotels in the Phoenix area for the same money.

Partner

4/10

Poor

05 Mar 2026

John

This place is, one the whole, a dump. The location is sketchy. The facilities are quite run down. Our toilet seat was broken. The \"gym\" had no water, no towels, no wipes and no remote for the TV (which could not be manually operated). It DID have a weight bench, but there were NO WEIGHTS. :|

Best of all? The front desk staff told us they would NOT provide bedding for our sofa bed (which we had paid for). Sorry, but a bare mattress in a sofa does NOT equal a \"bed\" until you make it up. After I guilted the night clerk into stripping a bed from an unused room, he kindly pointed out that the \"fine print\" on the website makes this B.S. policy clear. :\

On the bright side, the shower was new-ish worked really well and the breakfast/breakfast area were better than expected.

Avoid. Not worth it, peeps.

Friends_and_family Family

4/10

Poor

03 Mar 2026

Robert

This is a pretty run-down place in a not so nice part of town. I would say not family friendly, the hallways almost always reeked of weed. The gym consists of a non working treadmill, a very noisy and old elliptical, a bench with no weights, water cooler and tv not working of course. They only cleaned my room when asked apparently that is hotel policy due to a lot of truck drivers stay there and do not want to be disturb. Parking was ok, the entire place is 20 years past needing a total remodel. I found the smoke detector in my bed side table without the battery being installed. Breakfast was to me very low level, had those watery scrambled eggs (probably not real egg) and sometimes premade American cheese omelets, fruit was inedible, and the bread was always stale (ok for toast). I was first greeted by a very rude male (manager I think) at the front desk when I was trying to check in at 230 pm he told me without checking my room would not be ready until 3 pm. I was fine with that but he was just so unfriendly about it. The other staff I met during my stay were very pleasant. I would never stay there again and I would not recommend this establishment to anybody.

Self

4/10

Poor

01 Mar 2026

Livia

Room was ok. Not cleaned right there was food on the ground and the last person who stayed left a hair brush stuck on the restroom, funny for a moment but housekeeping missed it.. hotels needs a lot of repair. Looks old.. apret for the this survey..over all staff was nice with us.

Family

8/10

Excellent

24 Feb 2026

Enrique

Room could use a touch up but other than that it was good. Clean, affordable, and close to the freeway.

Family_with_children

8/10

Excellent

22 Feb 2026

Yolanda

Nice

Friends_and_family Friends

4/10

Poor

19 Feb 2026

cleveland

There was a large water stain on the ceiling near the window and breakfast during the week is only served from 6 am til 8 am

Self

4/10

Poor

19 Feb 2026

Dean

Did not get room serviced all 3 days. Common area carpet was damaged and very dirty. Pool and hot tub was not usable. They should not advertise that they have them if they are not available!!

Friends_and_family Family

4/10

Poor

17 Feb 2026

Alyssa

Old, worn hotel; carpets have multiple stains; didnt feel clean.

Self

6/10

Pleasant

17 Feb 2026

Yolanda

The manager was extremely extremely helpful and very kind. Even the front desk clerk was very attentive and extremely friendly

Friends_and_family Friends

6/10

Pleasant

16 Feb 2026

Kristin

Staff was great, breakfast was great, room was clean. The pool and hot tub were broken/closed. Booked the room because of the pool/hot tub

Friends_and_family Family

6/10

Pleasant

05 Feb 2026

madeleine

Breakfast is only open till 8 on the weekdays despite it saying 9 on Expedia so that was disappointing. The whirlpool was freezing cold which was a shock as I was expecting it to be atleast warmer water.

Leisure Family_with_children

2/10

Poor

01 Feb 2026

Jill

Place was run down. Had a smell of heavy fragrance like a smell was being covered up. Not like photos. Also, breakfast ended pretty early.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Yolanda

Our stay at Comfort Inn was very nice. Clean room,

Friends_and_family Family

8/10

Excellent

24 Jan 2026

Thomas

Staff was friendly. Shower had mold and soap tray was rusty. Hot tub was closed.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Sharon

Convenient to freewsy. Great check in person. Breakfast was good.

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

Chris

Breakfast area was nice.

Business

4/10

Poor

18 Jan 2026

Daniel

Was dirty and chintzy. Wallpaper off the walls, run down.

8/10

Excellent

08 Jan 2026

Edward

The facility is in need of refurbishing.

Leisure Partner

8/10

Excellent

27 Dec 2025

Monique

YES, STAFF WERE GREATCAT CHECK IN AND OUT

Friends_and_family Family

8/10

Excellent

18 Dec 2025

Lalo

Easy check in

6/10

Pleasant

15 Dec 2025

Dawn

The shower took at least 5 minutes to get hot. I also think that you should have breakfast until 9am.

Self

2/10

Poor

05 Dec 2025

Veronica

Beds were still and uncomfortable. The towels had a stain and smelled. When l tried to call the reception it kept giving a busy tone. Would not recommend.

Leisure Family

2/10

Poor

30 Nov 2025

Veronica

The bed was stiff and uncomfortable. No soap was provided, towels had an odor and stain. Doors would not shut properly. Carpet dirty, hairs on the bed and phone, tried to call the front desk and the phone was disconnected.

6/10

Pleasant

30 Nov 2025

Cesar

More attention to customers no one came to clean the room

Business_and_leisure Partner

8/10

Excellent

25 Nov 2025

Christoper

Room clean. Staff friendly. But room had something going with significant ceiling damage, missing fire extinguisher

Leisure Self

10/10

Exceptional

25 Nov 2025

Gregorio

Yes

Business

8/10

Excellent

24 Nov 2025

dawn

Clean room and quiet

Business

2/10

Poor

22 Nov 2025

William

Rooms were dirty; countertops, furniture & curtains. Appliances & fans were noisy. Common area carpets were stained. Faucet & towel racks loose & wobbly. Moved to one new room, just as bad. Requested to cancel reservation, Mgr didn’t seem to care. Sarcastically asked if he should make a list of issues we told him about. Had friends tell us that had same issues last year, moved out. The owner should be embarrassed, certainly not up to Comfort Inn standards!!

Leisure Friends

4/10

Poor

21 Nov 2025

Robert

Hallway reeked of cannibus

Leisure Family_with_children

6/10

Pleasant

17 Nov 2025

Myra

Hot tub water was ice cold

Leisure Partner

4/10

Poor

11 Nov 2025

Andrew

This hotel isn’t what it looks like in the pictures, don’t get it. Once we got there we saw why it was cheaper than others. The area is not nice at all with weird people walking around, and the hotel seems like it’s just old and not taken care of. The inside of the hotel has a carpet all around that looks old, dirty, and beat up. The inside also reeks of air fresheners that although they smell good, it gives off the impression that it’s covering a smell and it’s just too strong we got tired of smelling it. The hallways also felt like they were uneven or something.

First issue we had when we got to the room was the toilet had a slow flush and then got clogged right away. We had to call the front desk for a plunger. Then we noticed the pillows and bed sheets smelled like they hadn’t been washed in months and had just been sitting there collecting dirt. They smelled old and dusty. After a while we noticed the room had an unpleasant sewer-like smell or something. At this point we decided that we were going to stay the night but were going to cancel our next two nights and hope for a refund.

The one thing we were looking forward to a lot was the jacuzzi. We took our only two towels they supplied and when we got there the jacuzzi was freezing. And yes it was on. This was our last straw and we decided to not even stay the night even if we didn’t get a refund.

The only reason I don’t give it a 1 star review is because the front desk employee named Bea was really nice and helpful

Leisure Partner

8/10

Excellent

05 Nov 2025

Suzanne

Courteous front desk staff and quiet, clean room.

8/10

Excellent

31 Oct 2025

Gloria

Room was fine.

4/10

Poor

29 Oct 2025

Breana

.

Business_and_leisure Partner

4/10

Poor

29 Oct 2025

Breana

Staff was friendly, however, a late check-out was only available if I booked an extra night; then we still got locked out. Bathroom fan did not work and the elevators would move even with the doors open, quite spooky actually!

Business_and_leisure Partner

2/10

Poor

28 Oct 2025

Beatriz

They lost our reservation or gave away our room. Either way we arrived in the middle of with no room, no help and had to walk nearly a mile at 3am to get another hotel room.

10/10

Exceptional

26 Oct 2025

Cole

Amazing will stay here again.

Leisure Self

8/10

Excellent

25 Oct 2025

shani

Staff was great, rooms average

4/10

Poor

24 Oct 2025

D.Lorraine

The floors were dirty. The one bed had bed bugs. The latch was missing off the door. The fire alarm was in the drawer. There were towels and no wash cloths. Then no floor mat. No shampoo.

Friends_and_family Family

4/10

Poor

23 Oct 2025

Alice

Rooms snelled like cigarettes. Carpet stsined and old furniture..

Leisure Family

8/10

Excellent

22 Oct 2025

Mike

It was fine for that age hotel. No frills. Never did find any ice.

Business_and_leisure Family

8/10

Excellent

21 Oct 2025

Eunice

They served some fruits and there were no disturbances

6/10

Pleasant

19 Oct 2025

Christina

The carpets were super dirty we found a dead roach and finger prints in the first room I was offered and the shower handle was broken. Other than being an older place it was okay. Staff was nice alittle forgetful. We asked for towels and wash clothes and they forgot. No biggie we just bought our own. I give a 7 out 10 I guess

Leisure Family_with_children

8/10

Excellent

07 Oct 2025

Jasmin

Toilet was clogged. The carpet was dirty woth noticeable spots. The floor tiles in the bathroom were lose.

Leisure Partner

8/10

Excellent

24 Sep 2025

Sita Lucia

The hotel carpets were very old looking and not that clean

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Norman

Hot tub is out of order

Business_and_leisure Partner

10/10

Exceptional

14 Sep 2025

Jennifer

Great place to stay on budget , I like it and I will be staying here again .

Business Family_with_children

8/10

Excellent

11 Sep 2025

Patricia

the carpet is all covered in stains, the elevator was scary to ride on, sometimes it would move slightly up or down before we stepped inside or out of it after the doors either opened or closed. the bed was old and uncomfortable and the towels were very old and had almost no “fluff” to them. the hot tub was dirty and never got hot and the area around the pool was dirty, every since lounge chair was broken and you could not sit on them without breaking them further. has potential to be an amazing comfort inn but this was not like any i’ve stayed in before, definitely below their standards. staff was very very nice and helpful.

Leisure Partner

10/10

Exceptional

13 Aug 2025

victor

Great customer service

Leisure Friends

6/10

Pleasant

17 Jul 2025

Verified traveler

Not what we hoped for!

This was the most disappointing Comfort Inn we have ever stayed at. The room had an unpleasant odor. The carpet was disgustingly dirty. The window coverings need to be replaced. Actually, the whole building should be next step for renovations.

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Maritza

Close to freeway

Leisure Self

4/10

Poor

15 Jun 2025

Maria

Looked like the receptionist was not in a good mood

Business_and_leisure Self

8/10

Excellent

06 Jun 2025

Jahday

N/A

4/10

Poor

22 May 2025

Dawn

It's the little things. The TV remote control needed batteries, the dead bolt door lock did not engage, the ice machine was turned off and the hard wired smoke alarm was disconnected and inoperable.

6/10

Pleasant

14 May 2025

Verified traveler

Outdated and Homeless Problem

The check in was simple enough. The worker wasn’t the friendliest, and didn’t even say which floor our room was in and we had to go back in to ask. The surrounding area of the hotel had homeless people everywhere, on every corner and across the streets. Air conditioning worked okay, and tv was also irregular with its features with its volume and connecting to the wifi. At night the hotel was very noisy. Overall it did its job. It’s an outdated hotel and could use some improvements. Best part was the staff at the breakfast in the morning, they were great and had the best customer service.

Friends_and_family Family

4/10

Poor

12 May 2025

Aristina

Tweaked out zombies all over this area. Scary people out at all hours.

8/10

Excellent

06 May 2025

Rebeccah

.

Business Family_with_children

2/10

Poor

01 May 2025

Victoria

Absolutely horrible. The shower leaked and it leaked into the bathroom floor. The ceiling had mold on the floor and on the ceiling the air conditioning leak. The sink in the bathroom was just about to fall off.

Self

10/10

Exceptional

24 Apr 2025

Cascindra

awesome 2nd time staying there

Leisure Family

8/10

Excellent

14 Apr 2025

Arlene

Clean room, air-conditioner works good, great breakfast, kind staff

Leisure Family

10/10

Exceptional

09 Apr 2025

Mark Robert

Breakfast

Family

4/10

Poor

07 Apr 2025

Yvette

I had to change my room because i was on the fiest floor and someone tried to come in my window at 3 in the morning. I tried to call the front desk and my phone in the room was dead .i had too look up the phone number for the hotel to call for help. Not good

Business_and_leisure

10/10

Exceptional

04 Apr 2025

ezequiel

I enjoyed my stay here

Leisure Partner

8/10

Excellent

04 Apr 2025

KATIANA

Decent stay for the price. We were comfortable during our 1 night stay. My family travels alot for softball tourneys. The facilities are outdated but we expected it for the price. Breakfast could have been better (had better experiences at other comfort inn locations). Room had extra towels upon arrival. Clean bedding and clean bathroom upon arrival. Front desk personnel was missing for a good 15 mins from the desk upon arrival. Lady ahead of me in line had to call the hotel to get him to come out. That could have been a better experience. When he did eventually come out, no apologies were given and no greeting, no front desk mannerisms. Just expected me to hand over my ID and card without saying anything.

Leisure Family_with_children

10/10

Exceptional

01 Apr 2025

Sharen

David and Yarley especially were very helpful to us. Without Yarley we would not have had our phone set up for use. We would have been extremely lost without it.

Leisure Partner

2/10

Poor

30 Mar 2025

Randall

That I had a room

Leisure Partner

10/10

Exceptional

27 Mar 2025

Lalo

Great experience, easy to check in and out. Room was spotless and comfortable

Leisure Partner

10/10

Exceptional

24 Mar 2025

MARIA

Close to freeway, quiet

Business_and_leisure Partner

6/10

Pleasant

24 Mar 2025

Verified traveler

Poor and unclean overall hotel and room condition

The condition of the hotel was poor. Lots of things were broken or visibly damaged such as the elevator buttons, bathtub, wall/ceilings, as well dirty or unclean in appearance. Lots of homeless camping right outside as well. Would not stay at this specific location again, and would consider competitor chains in this price range instead, which I've had better experience with.

Partner

8/10

Excellent

17 Mar 2025

Teresa

very convenient location to the event we were attending. There were a lot of homeless around the property at night.

Leisure Family

8/10

Excellent

16 Mar 2025

Jerald

Outside property

Leisure Pet

6/10

Pleasant

14 Mar 2025

Joseph

homeless people allowed into the hotel. they raided the breakfast area and the staff did nothing. they came in the front door. not impressed

Business Self

8/10

Excellent

11 Mar 2025

Diana

We asked for clean towels daily..twice had to go and pick up fresh one also the blow dryer was broken and was told they were going to replace it but it wasn’t.

Leisure Family

8/10

Excellent

10 Mar 2025

David

My room was the furtherest from the second floor elevator. I am 77 and tomorrow I get a total knee replacement. The hotel is average.

Business Self

4/10

Poor

10 Mar 2025

Cheryl

Work comfort inn

There was no cover for the bathroom vent that didn’t work. Someone’s soap was left in the shower which made me believe it wasn’t properly cleaned. That bathroom vent appeared to have black mold all around it. They allowed smoking because room 233 smelled like marijuana most of the time, strong enough for strong presence in the hallway and cigarettes every so often. My families rooms had problems as well and I will let them explain those. Lots of homeless on and near premises and not bashful about smoking marijuana. Eggs and sausage for breakfast were cold. No knives at breakfast to cut waffles or biscuits with.

Friends_and_family Family

2/10

Poor

05 Mar 2025

Matthew

Terrible

8/10

Excellent

04 Mar 2025

Brent

Pool looked was dirty - we would not use. Hallways could use a vacuum- I think you should change out some of the carpet where you have stains. Our room was fine- but drywall in bathroom needs repair. Screws coming out on shower curtain - I tied to tighted them up. Holes could be filled in in shower where grab bar was. Garabge out side and around building could be picked up. A lot of little thing go a long way.

Leisure Friends