Holiday Inn Phoenix West

United States , Phoenix Area - AZ
PHOENIX, 1500 North 51St Avenue
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100 reviews shown

4/10

Poor

27 Apr 2026

paul

Included breakfast: bread and toaster. No condiments and nothing else except coffee. Nothing more. Bathroom tub and shower had big-time mold at every joint. In room air conditioner controls inoperative and produced noise just this side of the business end of a 737 engine of takeoff.

6/10

Pleasant

27 Apr 2026

V S S R K Murali

Breakfast was nothing but bread, no cereal. They did not have even tooth brush to offer. Very old property

Self

10/10

Exceptional

27 Apr 2026

Mark

Great location. Well maintained. Hands on staff. Seamless chekc in and check out. No complaints.

Self

10/10

Exceptional

27 Apr 2026

Alma

The staff was very helpful, I forgot my earrings in the room but no one called me to let me know

Partner

2/10

Poor

26 Apr 2026

Ditas

Tried to check in early but no front desk available around noon so came back at 5 pm.
The carpet in the room is outdated and dirty. After I took a shower, I dried my hair with towel then suddenly something poked my finger. I found a sewing needle in my towel. Last one , when my husband and I ready to go to bed, we found hairs on my bed. We called the room service but no available service to bring a new sheet. My husband went downstairs and gave the bedsheets. As we. about to change the sheets, it was a single bedsheet not kingsize so my husband went back downstairs to pick up a kingsize sheet. It was a one night hotel experience.

Partner

10/10

Exceptional

26 Apr 2026

Marcus

Everything clean nicr respectful staff

Business

2/10

Poor

26 Apr 2026

Beth J

Loved the rug so dirty you saw spills everywhere. The couch had no buttons on it and ripped, the sink did not drain and enough mold in the shower you could scrap it off and the bottom of the shower had rust in it and no covering. Would not stay there ever and recommend that Expedia drops them

10/10

Exceptional

26 Apr 2026

Melissa

Stay and staff were great.

Family_with_children

4/10

Poor

26 Apr 2026

Keith

I would not recommend this place nor would we stay there again. The breakfast was gross. The parking lot felt not safe. The bathroom light was not working. The lighting was poor everywhere. Wild cats were roaming around because they fed them in the parking lot. The shower faucet was installed incorrectly so the temperature was nearly impossible to get correct. The grab bar in the shower is broken. The sink drained very slowly. Paint is peeling everywhere and there is mold in the shower. There is no counter space in the bathroom. I would not even list them on hotels.com.

Partner

10/10

Exceptional

26 Apr 2026

Minoo

I had such a genuinely pleasant experience with the reception team during my stay. From the moment I walked in, they were incredibly warm, welcoming, and attentive. Every interaction felt effortless — they were consistently kind, patient, and truly accommodating, no matter what I needed.

What stood out most was how naturally friendly and thoughtful they were. It never felt forced or transactional; they created an atmosphere that made me feel comfortable and taken care of right away. That kind of energy makes a huge difference when traveling.

They handled everything with professionalism and ease while still being personable, which is not something you find everywhere. It’s clear they take pride in what they do, and it shows in how they treat guests.

Honestly, they are a big part of why this stay felt so positive. Team members like them deserve to be recognized — they absolutely represent the hotel in the best way possible, and I truly believe they deserve a raise for the level of service they provide.

10/10

Exceptional

26 Apr 2026

Adrian

Anything was awesome 👌

8/10

Excellent

26 Apr 2026

gisela

Hotel was clean and room overall! Staff was excellent! Great value !

Partner

6/10

Pleasant

25 Apr 2026

Maria

Lobby was beautiful rooms not so much. Rooms where not very clean. Also, they are very particular about what credit cards they accept. Also, they do charge a 100 dollar deposit!

Partner

10/10

Exceptional

24 Apr 2026

Russell

Good stay

4/10

Poor

24 Apr 2026

Ken

It took 20 minutes for a front desk person to check me in

Self

10/10

Exceptional

21 Apr 2026

Charles

Good place to stay

Self

2/10

Poor

21 Apr 2026

victoria

Dirty smelly room smelt like mildew mold

Self

6/10

Pleasant

20 Apr 2026

Marykate

We have stayed here twice, several months apart. The first time we stayed the hot tub wasn’t working. The second time we stayed the whole pool/hot tub/ fitness center/ laundry area was out of order because of a broken door. The staff are slow,

4/10

Poor

20 Apr 2026

Shawn

The screws on the top hinge of the bathroom door in room 252 were coming out. This made it difficult to close the bathroom door. Also, the toilet is not properly secured to the floor. It rocks when you sit on it. The air conditioner is extremely loud and woke me up a few times during the night. I reported the bathroom door and toilet issues ti the front desk, and no person ever came to the address the issues. I attempted to get a late checkout, which normally they provide, but because this is their 'off-season\" they could not accommodate me because their housekeeping staff were restricted from working overtime. The property was one of the participating hotels for people attending the Nike basketball session. I feel they should have planned for the additional guests.

10/10

Exceptional

17 Apr 2026

Johnny

Breakfast was good. Hotel was clean

8/10

Excellent

17 Apr 2026

Javier M

Yes

Partner

8/10

Excellent

17 Apr 2026

Luis

Clean room

Family

4/10

Poor

15 Apr 2026

Jen

Parking was tight, but that may be normal for a big city. The room seemed clean. We were on second floor and had a balconly. There was a lot of trash on the roof that was just below the balcony railing. The tub looked in rough shape, the finish was rubbed off on the floor. The toilet barely flushed. I had to hold the down for a long time.Water in the sink had to run for several minutes before it got hot. The microwave did not work. We put a cup of room temp water in for 5 minutes and it was the same temp when we pulled it out. After we checked in, we were only in the room for a short time before we left. We returned late that night and that is when we noticed the issues. I reported it to the staff and she dismissed everything. The next morning we went down for breakfast (at 7am) there were a few mini muffins, waffle mix and a waffel iron, and 2 dry cereal choices. There was a juice machine the cranberry juice was gone, the oj was very watered down & I didn't even try for the apple juice. Coffee was good. The experience was not good and I want my money back.

Family_with_children

10/10

Exceptional

14 Apr 2026

Robert

Convenient to Intrastate 10 and area Resturants

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Judiel

Overall, the stay had some positives, but a few things would make me think twice about coming back. When we first got to our room, the shower wasn’t working, but the staff handled it quickly. They moved us to another room nearby, which was really convenient since we didn’t have to drag all our stuff across the hotel.

The rooms seemed recently upgraded. The bed was really comfortable, the pillows were soft, and it was nice having both a fridge and microwave.

Breakfast was okay—nothing amazing, but good enough for a quick bite. There are also several fast food spots within walking distance, including a McDonald’s, which was convenient.

The main downside was the surrounding area. It wasn’t the cleanest, and there were quite a few homeless individuals around, some appearing to be using drugs, which made it feel a bit sketchy at times. That said, the hotel does have security on-site, and after 9pm you need a room key to enter, which helped.

It worked well for us since we were there for spring training and just needed a place to sleep. If you’re not planning to spend much time at the hotel, it gets the job done—but the area is something to keep in mind.

Partner

8/10

Excellent

11 Apr 2026

Daniel

Room was clean. Bed was comfortable, grouting in bathtub needs some attention. Outdoor patio had more piles of bird poop than I could count. Very disgusting, and unsanitized. A tremendous amount of homeless people in and around hotel property .

Partner

8/10

Excellent

11 Apr 2026

Mirjam

Clean room, accommodating staff, plenty of parking and good breakfast.

6/10

Pleasant

11 Apr 2026

William

Breakfast lady, Lupita and front desk lady on 2nd shift LillyAnne or Jillian were exceptional. Rest of the staff was good.

8/10

Excellent

08 Apr 2026

Carlos

The gym needs to be upgraded. Other then that its a good place and the staff are very nice.

Self

6/10

Pleasant

08 Apr 2026

Britney

The presentation couldve been better wishes they had more breakfats variety than just carbs.

Family_with_children

2/10

Poor

07 Apr 2026

Jessie

Broken front door, mold in restroom, very little food, and I had to continually ask for towels and basic necessities.

Family_with_children

10/10

Exceptional

07 Apr 2026

Gregory

The staff was very accommodating and made sure we were able to get an early check in and that we had everything we needed!

Family_with_children

8/10

Excellent

05 Apr 2026

Stephanie

Did not use

Partner

10/10

Exceptional

05 Apr 2026

Danielle

Great

Partner

10/10

Exceptional

31 Mar 2026

Barbara

Was very nice, clean and comfortable. Staff was very, fast friendly and helpful.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Dominique

Good

4/10

Poor

28 Mar 2026

David

Swimming pool looks like it hasn't been vacuumed in a week or two bird crap on balcony

Partner

10/10

Exceptional

27 Mar 2026

Skeena

My stay was satisfactory. I had no issues with the room, staff was very pleasent.

Self

4/10

Poor

26 Mar 2026

Michelle

Don't waste your money here, I was under the impression from the photos on the website that this place would be a comfortable stay, but was in for an extremely unplesant surprise. Its location is in a bad neighborhood, lots of homeless people in the area. Housekeeping kept forgetting to come to our room constantly through out our stay there, and they didnt even do a good job when they did stop by. There was mold in the showers and walking barefoot on the carpet left the bottom of my feet stained black. For the price range, definitely not worth the stay, and I will not be returning

Partner

8/10

Excellent

26 Mar 2026

Hannah

BJ at the front desk made all the difference! She was sweet.

Other staff didn't really speak with us.
The elevator was broken every day and they lock the doors from the outside so you can't use the stairway.
There was some breakfast but It was clean and that is a lot considering the area.

6/10

Pleasant

26 Mar 2026

Veronica

We had an enjoyable stay at Green Tree. However there were some areas that need some improvement. One was hotel towels. How do you run out? We had 4 people in our room only got 2 towels and we were told there were no more. The morning breakfast had no coffee, they ran out as well. And the front desk lady, although pleasant, was all alone trying to assist everyone. We had a lot of waiting to do because there was no one else there to help her. The room and beds were nice.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Dan

Front staff were amazing and so friendly and helpful. Exceptional customer service, especially from the two throughout weekdays.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Mark

Don't know..wasn't at pool

4/10

Poor

23 Mar 2026

Marco

To much noise inside and outside

Family_with_children

4/10

Poor

23 Mar 2026

Joseph

Unhappy staff that points where you should go without comment! Weird! No room service during our two day stay.
Pan handlers hanging around the entry. Sad.

Friends_and_family Family

2/10

Poor

23 Mar 2026

Natalia

Terrible

Partner

10/10

Exceptional

23 Mar 2026

sergio

WE REALLY L;IKED THE HOTEL AND DEFINATELY WOULD STAY THERE AGAIN

Partner

6/10

Pleasant

22 Mar 2026

Ralph

Mediocre quality

Business

6/10

Pleasant

22 Mar 2026

Mark

For the price, nice place to stay

Self

10/10

Exceptional

22 Mar 2026

Olivia

Had a great stay. Nice environment for myself and my children.

Family_with_children

8/10

Excellent

21 Mar 2026

Peter

Came over for spring training. Pleasantly surprised how nice this place is. Will return here again.

Family

6/10

Pleasant

20 Mar 2026

Lucy

Outside area had homeless on the backside of hotel

8/10

Excellent

18 Mar 2026

Jarrod

It was fine

6/10

Pleasant

18 Mar 2026

Jeffrey

They need to update their website. There is no restaurant as shown in pictures. Only vending machines no ability to purchase laundry soap or anything as shown in photos. Breakfast is a typical hotel breakfast nothing special. Shower had some mold in it. Otherwise staff is very friendly. The area is pretty shady as well

Self

2/10

Poor

18 Mar 2026

Orietta

We were unable to stay at this hotel due to a serious cleanliness issue.

Upon inspecting the bed in Room 438, we found a substance underneath the mattress on the box spring that appeared unsanitary and had clearly been there for a long time.

We left immediately and had to book another hotel that same night.

The issue was reported, but we did not receive a response from the hotel.

This experience was very disappointing and did not meet basic standards of cleanliness.

Partner

4/10

Poor

17 Mar 2026

Jesus

Water in pool was dirty, room was smelly

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Janette

Pretty great stay for someone who obsesses over cleanliness. Beds and bathroom were clean, parking seemed safe. Hotel doesn't look too modern but I would stay here again.

Family_with_children

2/10

Poor

15 Mar 2026

Nick

Pool is super cold it’s inside hotel structure room were we stayed TV don’t turn on for the price I payed no thanks you

Family_with_children

4/10

Poor

15 Mar 2026

jason R

Family_with_children

6/10

Pleasant

14 Mar 2026

Brian

The room itself wasn’t bad and beds/AC were fine. Everything is pretty dated and worn. Neighborhood is a bit rundown and sketchy.

Family_with_children

4/10

Poor

14 Mar 2026

Kathy

The outlet in our room didnt work so no hair dryer . The pool was cold and yhe vending machines were out of order.

Partner

10/10

Exceptional

13 Mar 2026

Carlos

Green tree was a great stay looking for great rest a was able to enjoy it thanks to staff rooms were clean. 10/10

10/10

Exceptional

11 Mar 2026

bei ying

price is good

2/10

Poor

11 Mar 2026

Mayra

The hotel is very outdated. I’ve seen better motels. Visible dust on the carpets. Mold on the shower tile. Rooms smell moldy and dusty. The slide door to the balcony did not lock.

Friends

8/10

Excellent

10 Mar 2026

Liz

i was not really able to take advantage of any of the extra amenities

Self

10/10

Exceptional

08 Mar 2026

Robert

Room was awesome and everything was just perfect.

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Adriana

this hotel was okay for the price, and the area was a little ghetto

2/10

Poor

08 Mar 2026

Erica

I was very unsatisfied with the rooms and services. We stay two night and they didn't even bother to clean our room or get clean towels. The shower head was not working well.

2/10

Poor

07 Mar 2026

Midge

the area around the property feels very unsafe. Heard gun shots through the night and there were a lot of homeless and transient people in the parking lot and surrounding area. Staff was kind and helpful as much as they could’ve but the hotel itself feels very run down and unclean.

Partner

10/10

Exceptional

06 Mar 2026

eliad

Poor poor poor service

2/10

Poor

06 Mar 2026

David

Bed was great otherwise the place is a dump I’ll never stay there again at any price

Partner

8/10

Excellent

06 Mar 2026

Robert

In general, our weeklong stay was good. Having a breakfast with freshly cooked eggs and sausage or potatoes is always appreciated but we would have liked to see more variety in the food.
For nearly the entire time we were there, there was a problem with the DirecTV not working. Initially, some stations were ok and others didn’t work at all. Eventually ( for about 4 days) we got no stations at all. It took at least 4 days after I first asked about it for them to get the technician to come and finally fix it the day before we left. Very, very frustrating and disappointing.

Partner

10/10

Exceptional

05 Mar 2026

Angelica

Everything was excellent

Family

2/10

Poor

05 Mar 2026

Veronica

We didn't use any of that.

Partner

2/10

Poor

05 Mar 2026

Marisol

Didn’t use

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Amanda

Hotel was clean staff was great quiet and easy access from freeway.

Family_with_children

10/10

Exceptional

04 Mar 2026

Luz

Good

Family

6/10

Pleasant

04 Mar 2026

Rania

Pool was dirty and the hot tub was broken. We're able to use either one. The cable went out on Saturday morning and never went back on and my stay was until Monday morning. The breakfast was not very good no variety at all.

Friends

2/10

Poor

04 Mar 2026

Brianna

Cons: No cable during my 4 day stay. Internet was poor. Water or cups wasnt filled in lobby. Spa was not working. Compact cars only in the front near entrance. Toilet rarely flushed toilet paper. Lights flickered in room. Breakfast juice wasnt working.
Pros: friendly front desk people

4/10

Poor

04 Mar 2026

John

The whole two days: no cable, wifi didnt work, outside was noisy constantly, thin walls, bedding was stained, homeless on property even though security is on site, unfriendly security guards, unable to take a bath, unsafe and unwelcoming neighborhood. I didnt try the pool, hot rub, or breakfast and I dont plan to. I will not be returning.

Friends_and_family Friends

8/10

Excellent

04 Mar 2026

LaToya

The hotel is a bit outdated. The bathroom needs some work. The bed was very comfortable. Would have been nice to have an actual comforter on the bed...The room was very spacious and the hotel was peaceful and quiet. There is a lot of activity on the outside of the hotel, but no issues inside. I would stay here again!

Partner

8/10

Excellent

04 Mar 2026

Andrea

We felt very safe arriving late at night.
Clean hotel, very nice staff but a little worn down. Highly recommend for an overnight if you are looking for something reasonable that is close to the airport.

Friends_and_family Friends

4/10

Poor

02 Mar 2026

Dario

Property seemed dirty. Tons of homeless all around. The hotel had a weird smell to it. My room was ok. Bathroom was dated & had some mold in it. I’m not trying to knock the hotel just giving a honest review. Lady how checked me in was really nice.

Family_with_children

8/10

Excellent

02 Mar 2026

John

The Wi-fi connection is poor. I had better luck connecting to the McDonalds across the street. I would suggest a personal hot spot. The TV went out had way through Saturday evening.

Self

2/10

Poor

01 Mar 2026

Annette

Front desk person checking in was wonderful super nice. The room…bed was horrible, it dipped in the middle, it had to have been really really old and bathroom had mold in the shower, tub was clean but the wall had black mold, yuck.

Partner

8/10

Excellent

01 Mar 2026

James

The room was okay ~ breakfast was good
Front desk was slow in the evening. Housekeeping only left one towel and one washcloth per room!

2/10

Poor

01 Mar 2026

Jill

Room neglected. Shampoo dispenser and hair dryer. TV didn't work most of the night, even after the manager tried to help. The staff were very nice.

Partner

6/10

Pleasant

01 Mar 2026

Rebecca

The room was ok breakfast was not so good eggs where cold

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Raul

Room was very clean and spotless all amenities were stocked and very relaxing stay

6/10

Pleasant

01 Mar 2026

Jennifer

Had to go ask for coffee cups and plastic cups for water. Breakfast was limited. Some diced potatoes that were a little overcooked, scrambled eggs were good. No meat. Eating area was clean. Weird setup.Stairs only go the outside. Glad for elevators to the upper floors.

Partner

10/10

Exceptional

28 Feb 2026

Lorina

Friendly, very clean

Friends_and_family Family

8/10

Excellent

28 Feb 2026

Bakari

Polite staff.

2/10

Poor

27 Feb 2026

Armando

The room smelled like BO the moment you walked in. The restroom looked like there was black mold. Not sure how it has a rating above seven but I’ll definitely not be staying here again.

Self

10/10

Exceptional

27 Feb 2026

Silvia

We stayed at this hotel for one night while on a cross-country move and we enjoyed our stayed. Check in was smooth and the attendant was friendly. The rooms were large and clean. Bathroom was clean and had toiletries. Beds were comfortable and clean. The TV worked and had several channels to choose from. The A/C was strong, which was good because it was warm outside. Breakfast was great and had various choices. Eggs, potatoes, cereal, pastries, juices, coffee, and waffles.

There are homeless people around the outside area, but it's nothing to be scared of. There are homeless people all around big cities and that's just part of city life.

Oh, and plenty of food options near by. You could walk to several fast food places within 2 minutes of the hotel.

Family

2/10

Poor

27 Feb 2026

Christian

Great lobby — and that’s about where it stops. Our room had holes in the sheets, a fist-sized hole in the bathroom door, and sewage backing up into the bathtub drain when the toilet was flushed. Completely unacceptable and unsanitary. We did receive a refund, which was necessary, but I would never stay here again.

Partner

6/10

Pleasant

26 Feb 2026

George

2/10

Poor

25 Feb 2026

Norma

Bathroom was not clean, had to ask for towels. Only stayed one night was supposed to stay three

Family

8/10