Name: The Clarendon Hotel & Spa, BW Signature Collection
Address: 401 W Clarendon Avenue, Phoenix, 85013-3411, US

10/10

Exceptional

18 Jul 2026

Stacey

Thank you Audra on nights! Thoughtful, accommodating and welcoming. We’ll miss the late night conversations in the DARK! Thank you for making our long stay effortless.

Stacey and Billy

10/10

Exceptional

16 Jul 2026

Tiffany

The room was clean. The breakfast was amazing. I would stay there again and recommend people to stay there.

Family

10/10

Exceptional

15 Jul 2026

Joana

We were a little on the edge arriving to the place but once we checked in the staff was super kind and helpful. We entered our room and was super clean. Overall if we needed anything the staff was there to help and was a great experience

Partner

10/10

Exceptional

09 Jul 2026

BLANCA

Downtown Phoenix we’re just perfect for a small getaway. Staff was amazing. Everything was clean.

6/10

Pleasant

06 Jul 2026

Jose

Outdated

Partner

10/10

Exceptional

05 Jul 2026

Regina

Great time and the staff were great 👍

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Marc

simple check in
clean rooms
quiet hotel
good location

Self

8/10

Excellent

30 Jun 2026

Grecia

The hotel was OK however, the breakfast option came in handy and the food was actually good

Family_with_children

8/10

Excellent

27 Jun 2026

Janet

Staff was efficient and helpful. Food was good and service was great. Room met our needs.

Family

6/10

Pleasant

25 Jun 2026

Alfredo Hickman

At some point the hotel was renovated but hasn't been well kept. Lots of little things like paint chipping and repairs that weren't done properly, For example, The bath tub had work done that wasnt patched up correctly. Our first room had a leak and the staff gave us two different options to move to. The staff was very helpful. The towels are definitely sanitized because they had a heavy bleach smell.

Family_with_children

8/10

Excellent

23 Jun 2026

Christopher

Staff was friendly, the property is older than expected, rooftop wasn't even open. Nice having food on site, and in a Great location. Rooms are ok, I expected much more luxury based on the ad. We were busy so it was fine for our trip.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Manuel

I’m staying there again

Self

4/10

Poor

19 Jun 2026

James

The photos for this property are very creative.

Self

10/10

Exceptional

18 Jun 2026

Mari

Absolutely love the Clarendon! We are a third time visitors but locked in for life guests. I love how friendly the staff are and how this hotel has just enough mid-century details to get cozy and comfortable. We stayed at the pool most of the weekend and it was a vibe.

Partner

2/10

Poor

14 Jun 2026

Carol

The pictures are VERY misleading. It’s tired and needs alot of TLC. Definitely NOT a 4 star hotel. On a positive note the place was clean and breakfast was good.

2/10

Poor

13 Jun 2026

Kaitlin

Worst hotel I’ve ever been to. Pictures looked amazing online and came to something completely different. Paid for an upgraded room. Blinds were broken and thrown on the floor. No way to block people from seeing in the room. Toilet was broken and making pounding noises. Also in a VERY VERY bad area. Homeless people standing on street and in hotel parking lot.

Self

10/10

Exceptional

11 Jun 2026

Bruce

Very clean! Everyone was very helpful and kind. Breakfasts was very good. Bartender made great cocktails! She was also very kind . Will come back!

Family_with_children

10/10

Exceptional

10 Jun 2026

Katie

Great getaway hotel!

Partner

10/10

Exceptional

09 Jun 2026

Joseph

Our stay at the hotel was wonderful, everyone was friendly, rooms were clean. breakfast was delicious.

The bar was Nice and our bartender (Jade) was amazing friendly highly recommend.

we will be back to stay.

Ethan & Joe Fraire

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Trai

Real nice place

Partner

10/10

Exceptional

07 Jun 2026

Alexandra

Great stay just the annoying resort fee was lame

8/10

Excellent

01 Jun 2026

Quincita

Large hot tub, very nice

6/10

Pleasant

30 May 2026

Auntre

Overall nice stay. Bargain for the price but the grounds could use a bit of an update. The best part of the stay was the free breakfast each morning, it was phenomenal.

Partner

10/10

Exceptional

30 May 2026

Jeffrey

It's a really unique and interesting hotel. We really enjoyed our stay. Its an older hotel, but the remodel makes it nice. The room was clean. The building is older so the bathroom, halls, elevators and ceilings are smaller dimensions than modern buildings. But the overall space of room was good and it was well decorated. Great bar, restaurant in the lobby. Every staff member from front desk to bar/restaurant was pleasant and helpful. Huge hot tub and neat pool atmosphere in a great location for a fair price. Free parking and made to order full breakfast (not continental) is a huge plus.

Partner

10/10

Exceptional

29 May 2026

Michael

A fun local hotel with some character. A unique, quirky vibe with a great pool setup as the center of attention.

Partner

6/10

Pleasant

28 May 2026

Horacio

The room and everything was clean except the pool. It looked greenish so we didn’t go in, even though there was lots of people in there.

Partner

10/10

Exceptional

27 May 2026

Dallan

It is a reclaimed 70's looking hotel. Hipster vibes in the renovation. The room was great but the toilet and shower had some function issues. The desk staff were not nice but not rude. The breakfast staff were amazing though, and the breakfast: Wow, it was so good and very filling.

Partner

8/10

Excellent

23 May 2026

Gayle

Nice.clean rooms

6/10

Pleasant

22 May 2026

Danielle

The stay was good overall.

Partner

10/10

Exceptional

21 May 2026

Alan

Aside from being a clean and comfortable room and bed , the real bright spot for me, was the food service. Jayden, who served breakfast was amazing, so pleasant, fast, and efficient! Such a varied menu for a free breakfast was a huge pleasure. Sacha and Stephanie, who took turns serving supper and drinks were also super helpful and accommodating, no complaints here either. A properly sized and adjustable office chair and a comfortable reading chair were badly missed. The one chair present appeared to have had its back bent so was dreadfully uncomfortable and way too low for the only desk/workspace supplied. Maggie at the front desk was super helpful with whatever item I requested. Overall this property is a super value for the price and I enjoyed my stay immensely!

Self

8/10

Excellent

17 May 2026

Dielica

As of May 2026 the Clarendon hotel is NOT 420 friendly.
We didn't see a way to get to the rooftop lounge at all. I don't think it exists anymore.
I was unable to schedule any time in the spa so I can't speak to that at all.
The rooms were clean and comfy. Coffee maker and mini fridge, but no microwave.
The restaurant cafe was tasty. We didn't get a chance to visit the bar.
The pool and hot tub are nice.
Great ambience and convenient location for our needs.

Partner

8/10

Excellent

15 May 2026

Aimee

Clean room, nice breakfast at their restaurant

Partner

2/10

Poor

15 May 2026

David

Arrived at this hotel expecting something nice and relaxing but found a dirty room and also a very bad smell. We were not able to stay the night that we had paid for.

Partner

8/10

Excellent

10 May 2026

Logan

Cool vibe

Family

8/10

Excellent

10 May 2026

Logan

Fun place to stay.

Family

10/10

Exceptional

07 May 2026

Scott

Very nice resort would stay here again

10/10

Exceptional

07 May 2026

Bryanna

I loved everything about this place ! The gym had what I needed, the free breakfast was so bomb!! Best I ever had, the staff were all so nice and very helpful!!! I really recommend this place
I can’t wait to go back

Friends

6/10

Pleasant

06 May 2026

Michael

The rooms were updated but the work seemed to be hastily done. Beds were comfortable but low. Overall a decent stay on a budget. Pool was clean and operational. The staff were very pleasant.

Friends_and_family Family

6/10

Pleasant

05 May 2026

GerMario

It’s just okay.

Partner

10/10

Exceptional

03 May 2026

Eleanor

The staff was very friendly and accommodating. Thank you for a great experience.

Family_with_children

10/10

Exceptional

02 May 2026

NKECHI

It’s an amazing and excellent place to stay, enjoyed my stay, wonderful yummy breakfast and staffs are very polite to rendering their services, please, visit the spa too.

10/10

Exceptional

29 Apr 2026

Thelma

Please fix the bathroom faucet. It keeps splashing water everywhere.
Staff are friendly - 10 stars
Breakfast was excellent. - 10 stars

Family_with_children

2/10

Poor

29 Apr 2026

Paul

Breakfast was a pub like restaurant. Bathroom was pitiful. Couldn’t plug in CPAP machine near bed. Plumbing was exposed going into an uncovered hole in the wall.

8/10

Excellent

28 Apr 2026

mary

The hotel was very nice, room was clean, spacious. The placement of the table/desk was right under the TV, too close. The bed was also a bit too low, kind of makes it hard to get up. The breakfast was excellent. Enjoyed my overnight stay.

Partner

6/10

Pleasant

27 Apr 2026

Arturo

This place has no right to call itself a Spa and charging a $100 spa-fee when they don't even provide shampoo or soap unless you ask for it. It's reaching to even call itself a Hotel.

Self

8/10

Excellent

26 Apr 2026

Linda

The pool area is amazing and the cabanas are excellent.
We couldn’t access the rooftop deck tho, so that was disappointing.
The restaurant was also decent and complementary breakfast is a nice touch.
The rooms were ok but a little chintzy

Partner

10/10

Exceptional

25 Apr 2026

Jeff

The breakfast and the cleanliness would bring me back here. It’s made to order breakfast instead of a buffet and it is absolutely delicious with excellent service! It’s been a while since a hotel was willing to clean my room each night, so it was a treat to return each day to fresh sheets, towels and a spotless room!

Partner

6/10

Pleasant

25 Apr 2026

LAKHWINDER

Everything was ok but a bit pricey for the area.

Partner

6/10

Pleasant

24 Apr 2026

joshua

I think this boutique hotel has so many opportunities to be great! Updates in bathrooms and rooms. Not just paint. Rooftop for bar would be fabulous. Just a good overhaul. Otherwise it did the job for our two night stay.

Partner

6/10

Pleasant

22 Apr 2026

Carrie

Cute property, but the double bed room was very small. Also the window had no curtains, just vertical blinds so the room was Very bright by 5:30am. The included breakfast was great.

Family

10/10

Exceptional

21 Apr 2026

Destiny

This hotel became a perfect landing spot for the end of my vacation. Had an unforeseen emergency and my dad was admitted to the hospital .6 a mile away and being close by was the magic key for me.

Was able to enjoy the pool and Pied Pipers wonderful menu between visiting the hospital. For me, having that hotel as a recoup kept me from being in shambles the whole time.

Room was quiet and the hotel has lots of precautions that keep the guests safe and feeling welcomed.

Self

4/10

Poor

20 Apr 2026

Georgia

pictures of the place are the only good thing. Room was old and shower was gross

Partner

8/10

Excellent

19 Apr 2026

Amanda

Friendly and helpful staff, breakfast included was tasty.

Partner

2/10

Poor

18 Apr 2026

Logan

Eh

Self

10/10

Exceptional

18 Apr 2026

Darlene

The hot tub was perfect. The breakfast was good for travelers.

Partner

10/10

Exceptional

17 Apr 2026

Mark

The property is eclectic but highlights are the great pool and enormous hot tub.
Staff are attentive and friendly.
As they are transitioning they currently offer free breakfast and a meaningful discount on drinks and food in the bar/restaurant
If you appreciate a bit of funky character and great staff it is a great value for the location

Partner

10/10

Exceptional

17 Apr 2026

Aimee

The hotel and rooms were spotless, plenty of free self parking, breakfast was made to order and was delicious (not continental, you must show room key), the staff was so friendly and helpful. Hot tub was long, enough to fit lots of people and was nice and hot. The pool was also large and had plently of seating in chairs or cabanas. We had a basic room and it had a mini fridge, no microwave, had a hairdryer and steamer. The vibe of the hotel was chill and the colors were very vibrant and lively. We enjoyed our stay so much and would come back here again. Shout out to the breakfast waitress who was extremely friendly and made us feel so welcomed. Make sure to leave her a nice tip.

10/10

Exceptional

16 Apr 2026

chrisropher

Had the bartender and the chef Raymond were amazing Looking forward to our next trip.

Partner

2/10

Poor

16 Apr 2026

Karmen

Not catfish the property things were run down

8/10

Excellent

16 Apr 2026

DeCarlo

Conveniently located rooms are decent. Nice over all day.

6/10

Pleasant

15 Apr 2026

Vance

Breakfast menu was great and so was the staff. We knew the hotel was older but it was disappointing the condition it was in. A lot of corners were cut when they remodeled. The neighborhood was run down.

8/10

Excellent

15 Apr 2026

Amanda

Retro style of hotel with colors, murals and water features appealed to us but you can still tell it’s an old property. Outdoor patio eating area was unclean and the bed was just a mattress on a wooden board that curved in the center. Breakfast included was a nice touch but understaffed. Also location not as expected, could not walk to restaurants without encountering homeless people.

Partner

6/10

Pleasant

14 Apr 2026

Barbara

Room condition was clean. Hotel was dead , Restaurant has limited food options

Leisure Self

10/10

Exceptional

14 Apr 2026

Soua

Stay was perfect for the weekend. We loved the bartender Jade. She was amazing. Their food was so delicious, breakfast and dinner.

Friends_and_family Friends

6/10

Pleasant

13 Apr 2026

Shaeley

The pool and hot tub were nice and the best part. Breakfast was good. I do feel like the pictures were over edited and it was a dressed up motel. Staff was okay, not terrible but nothing to rave about either. The bathroom was

10/10

Exceptional

12 Apr 2026

Nicole

Big rooms, great food, and centrally located. We really enjoyed our stay.

6/10

Pleasant

12 Apr 2026

Martin

Pool was great. Liked the resteraunt.

8/10

Excellent

11 Apr 2026

Stacey

Night manager Aubrey was unbelievably kind and professional, going out of her way to make our stay memorable. She remembered us from months ago by name!

Partner

8/10

Excellent

09 Apr 2026

Gregory

I had a large suite. Only a couch and a pub table with two stools. The “bar” was a counter with a fridge under it. No power, paper cups. The bedroom was nice. Spacious, dimmable lights. Sink was in here. Vanity lights were blindingly bright. Bathroom was clean, but gross, and water backed up into tub.
The people on staff were nice, down-to-earth, and generally wanted to help. Not much training on how to help or what hospitality service looks like. Overall - I knew this was the product when I booked it, so it was fine. A solo, sunshine, go see some friends trip. I’d stay here again for similar trip but would not bring any friends here. Also, lot of homeless and drug addict activity just past the parking lot on the same block. Again, I felt safe, but it’s a bit gross.

Self

10/10

Exceptional

06 Apr 2026

Robert

Nice, eclectic hotel. The breakfast was excellent!

Partner

2/10

Poor

05 Apr 2026

Cayna

The hotel was not what it seemed online, it looks like it used to be a good spot 30 years ago but is now ran down and the air conditioning in the room doesn’t work at all. It super uncomfortable. Was really sad because we were really
Looking forward to staying here!

Friends

2/10

Poor

02 Apr 2026

Angela

Ac was broke in our room

6/10

Pleasant

01 Apr 2026

Sabrina

The amenities were nice but the rooms seemed

6/10

Pleasant

29 Mar 2026

david

Just average at best

4/10

Poor

29 Mar 2026

Chelsea

This property is not as advertised. It may have been cute and fun years ago, but it is very worn down and has not been taken care of which is very apparent from the moment you arrive there’s nothing about it that qualifies as a resort so I was very upset to have paid a resort fee. I wouldn’t trust any of their spa services. The location of the property itself is very unsafe. There is homeless people and trash surrounding the entire building. I paid for an upgrade to a king suite which was more disappointment we went and sat in this cute bar restaurant they advertised and ended up leaving because nobody helped us. The most enjoyable part was when we left. I would never stay here again, and I don’t recommend anyone else does either.

Friends

10/10

Exceptional

28 Mar 2026

Gregory

Staff is amazing.
Building id dated but service is amazing

Self

2/10

Poor

25 Mar 2026

PETER

I did not have a pet or visit the gym.

Self

10/10

Exceptional

25 Mar 2026

Sheila

10/10 Stay — Perfect for Families, Spacious & Well-Equipped

This hotel is honestly a 10-star experience for us!

The room is huge and comes with a kitchenette (no cooktop/stove), but it includes complete kitchenware, a microwave, full-size refrigerator, and coffee/tea amenities—perfect for longer stays or families.

The staff are amazing, especially Kelly and her colleague at reception. They went above and beyond to help me multiple times when I was having issues with my rental car fob. Their effort and kindness really stood out.

The buffet breakfast is excellent—great variety and very family-friendly. I also love the amenities:
•Recreation areas for kids
•Gym
•Indoor pool (not heated, so a bit cold—but understandable due to the higher elevation and cooler climate at times)

The location is very convenient:
•Close to restaurants and shopping
•About 45 minutes to Sedona
•Near Bearizona and about 2 hours to the Grand Canyon

Parking is safe and easy, though it’s $7 per day.

Overall, this hotel is fantastic—spacious, well-equipped, and family-friendly with outstanding staff. Highly recommend!

10/10

Exceptional

23 Mar 2026

Francois

Clean

Partner

6/10

Pleasant

23 Mar 2026

Alyssa

Staff were friendly but this property is outdated in certain areas and shows sign of ware and tear everywhere, especially the bathrooms.

Partner

8/10

Excellent

23 Mar 2026

Yolanda g

Enjoyed our time while visiting our daughter

Partner

4/10

Poor

22 Mar 2026

Debora

It is under construction, noisy, dirty, the construction on the roof blows into the courtyard and pool. The pool was so incredibly dirty it was murky. I could not go in the pool for the filthy water and a dozen or more middle school children jumping horse playing splashing, while their adult chaperones smoked, drank beer and wine (in glass bottles) at the pool. Had food and alcohol from outside the facility and provided no supervision to the rambunctious young men in their care?? We were told the restaurant opened at 3:00 pm we went at 6:00 for dinner. There was one person serving, she was behind the bar with two customers. We were a party of 8. After 20 minutes we went to the bar to ask for service, she said she would be right there. After another 10-15 minutes we left.
Super terrible experience all around, will never return, will make sure I never recommend.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Allison

Wasn’t that cozy kinda cold atmosphere

10/10

Exceptional

20 Mar 2026

Divya

Clean room, great staff especially night one, breakfast with a view🙂

Friends

6/10

Pleasant

19 Mar 2026

Andrew

Blinds were broken and room wasn’t the cleanest. The pool was so busy with kids I couldn’t enjoy it

Self

10/10

Exceptional

17 Mar 2026

Greg

Property was located in a sketchy neighborhood. Needs exterior lighting along the sidewalk from the parking area to the hotel entrance. Needs lighting at elevator entrance for all floors. Rooms are like an efficiency dorm, needs brighter lighting in bathrooms, chest of drawers for clothing, etc.

Partner

6/10

Pleasant

16 Mar 2026

Jonathan

It served its purpose nothing super special

6/10

Pleasant

16 Mar 2026

Laura

This hotel is not a resort at all, rooms are old,
I would never will stay in this hotel, the area at night is very insecure. A lot of homeless people around there.

Family

10/10

Exceptional

15 Mar 2026

Vanessa

Clean room, friendly staff

10/10

Exceptional

15 Mar 2026

Jamie

Fun place. Loved the hot tub. Breakfast was awesome.

Partner

6/10

Pleasant

15 Mar 2026

DORA

Sad the rooftop terrace was closed.
Staff was pleasant and helpful.
Breakfast staff were amazing, helpful and professional.
The towels were very dingy, not white at all, room was clean.

Business

2/10

Poor

12 Mar 2026

Grace

I was scared because there was a guy slumped over that was high and the manager didn’t want to give me a refund saying I was there for an hour. He wanted to look at footage first. It happened on the first floor. I felt very un safe and the management didn’t care.

Self

2/10

Poor

12 Mar 2026

Deana

The room was so disgusting we didn't even stay the night. We checked in and walked right back out after looking at the room.

Partner

10/10

Exceptional

11 Mar 2026

Jill

Hot tub is huge and hot. Free breakfast waa made to order from a small menu, very good. Staff was very friendly. Recently renovated property

Partner

10/10

Exceptional

10 Mar 2026

Sean

Staff is friendly and the food at restaurant is excellent.

Partner

10/10

Exceptional

10 Mar 2026

Mari

They were working on the property upgrades when we were there painting, and construction. But we love this property and the staff is always attentive.

Partner

10/10

Exceptional

09 Mar 2026

Charles

Great pool. Good location. Very cool hotel

10/10

Exceptional

02 Mar 2026

Melissa

Beds were so comfy, slept like a baby! Staff was nice, breakfast on site was pretty good!

Partner

6/10

Pleasant

28 Feb 2026

Lynda

Staff was great. My room was clean but was not fully renovated. Bathtub was old with fixtures where coming out of the wall. My door was stuck and I had to call to have someone open my door.

Self

8/10

Excellent

26 Feb 2026

Gabriel

Very comfortable rooms and spacious.