Sonder at Hance Park

10/10

Exceptional

18 Jun 2025

Sheila

Only problem we had was bed being next to the wall. Us old people don't do gymnastics so good getting to that inside bed position. But love the property and amenities.

Partner

6/10

Pleasant

22 May 2025

Ray

Not good

Not what I was expecting, homeless camp right outside the building and elevator didn’t work.

Business

10/10

Exceptional

17 May 2025

Nathan

Nice stay

Leisure

2/10

Poor

13 May 2025

Michael

Had a group with 3 different rooms. My shower trikled water, the unit stunk and the hallways stunk. My inlaws requested a handicap room, one guest limited movement due to stroke. First night they said they will look , didn't have one. No shower for 3 days for my BIL, and we booked an ada room, very upset. We all were here for a graduation, the temps topped out at 101. My wifi didn't work and the tv only worked through streaming. Do not recommend this place

10/10

Exceptional

11 May 2025

Sena

I was happy to stay at the sonder. I put the luggage at locker.

Friends_and_family Friends

10/10

Exceptional

04 May 2025

Johena

Cute, clean, quite… loved it!

Leisure Family

10/10

Exceptional

03 May 2025

Lucy

Nice place

10/10

Exceptional

03 May 2025

Lucy

Safe place to stay, I would stay again

6/10

Pleasant

02 May 2025

Darrin

Hallways hadn’t been vacuumed for quite some time. Couch and chair in sitting area looked like they just returned from the thrift store. Dirt stains and a lot of wear. Had to put a sheet down before sitting in them. Walls had scuff marks and shoe prints all over them. You can only watch tv if you hook up your own device to the tv.

Instructions were very specific. For those who leave low marks because they couldn’t get into their unit or car was towed, don’t read instructions. They were very thorough.

The area leaves a little to be desired. What looks like an abandoned church with a big BLM sign right across the street and some vacant lots.

Partner

10/10

Exceptional

24 Apr 2025

rene

Concert w family

Wonderful room. Quite clean. Park and library. Calm and relaxing area.

Friends_and_family Family

2/10

Poor

23 Apr 2025

Heidi

My stay was terrible because there wasn't one. If you book with Sonder, keep in mind that they need a 72hr window to verify your identity. This was a last minute booking for me as it looked safe and clean in an unknown area of Phoenix. However, because of this policy I was unable to check-in, get in or stay at my booking. I ended up driving around late at night looking for another hotel with rooms available. Needless to say it was a frustrating experience and would have chosen differently had I known about this policy. It was not stated anywhere on the listing.

2/10

Poor

20 Apr 2025

E Judith

Just the setting was nice

8/10

Excellent

10 Apr 2025

steve

I wish there was a 2 tv in the bedroom . Otherwise great

10/10

Exceptional

08 Apr 2025

yolansef

Clean peaceful stay

Business_and_leisure Self

10/10

Exceptional

31 Mar 2025

Leslye

I really liked how it was easy to get in and all check check in instructions were clear

Leisure Partner

6/10

Pleasant

27 Mar 2025

Steven

Average stay.

The rug in the living area was thread barren and had a large stain on it. It was difficult for two people to access the queen bed, as one side of the bed was against the wall. Clean other than the rug. The courtyard was nice, but it smelled of cigarette and weed smoke, so this was not a place I wished to enjoy in the evening.

Partner

10/10

Exceptional

25 Mar 2025

Gina

Really nice. Walkable to downtown. Easy to get in and out. Pool was a plus.

Leisure Friends

8/10

Excellent

22 Mar 2025

Verified traveler

Great idea!!!!

We could not access our room with code given i finally received a new code the next day
I was given credit for 1 day lost on reservation we liked our room
I did request vinagar to clean black moss out of dishwasher and I had to scrub the filter to dishwasher that’s a good thing for cleaners to always check
The tub had blk bugs coming out of drain
I poured the vinagar down drain to get rid of those
Otherwise everything was very good for us and the concierge was extremely helpful
Thankyou we hope to stay again wonderful location for our hospital visits we had to do

Partner

10/10

Exceptional

17 Mar 2025

David

Apartment size was perfect for 2 people, great kitchen, private laundry, excellent location to walk around town and shop Roosevelt Row with many food options and breweries!

Leisure Partner

10/10

Exceptional

13 Mar 2025

Eniola

Good place

10/10

Exceptional

10 Mar 2025

Rogelio

Great place and location. I would have rated it excellent if it wasnt for no local channels to watch tv or making it easier to watch tv instead of having to download streaming.

Leisure Self

10/10

Exceptional

08 Mar 2025

Cassandra

Walkable distance to many local restaurants and anything else could be done on a scooter or bike!

Leisure Family

8/10

Excellent

06 Mar 2025

Tracy

Not dark

If you are like me and want a dark room to sleep in, this is not the place for you. There is no door on the bedroom, so every led light from the kitchen appliances light up the room. Also the livingroom windows have shutters, so there is a lot of light coming in there too. There were earplugs on the might stand and I know why. There was noise from above and the refrigerator was extremely noisy. The bed was comfortable, but the pillows were awful, I think they were “my pillows”. Overall, the location was good and the room was ok.

Partner

10/10

Exceptional

04 Mar 2025

Verified traveler

lowkey and cozy!

Amazing stay! I managed everything through the Sonder app and the team was very responsive. Would book again!

Business

10/10

Exceptional

03 Mar 2025

Dawn

Would definitely stay here again!

8/10

Excellent

01 Mar 2025

Jessica

Nice week long stay in Phoenix

The apartment was clean and well equipped for my husband and I. The only issue was the bed was really hard. Everything else was great! The building was clean and well maintained. It was centrally located but the sound of the highway was loud all day and night. Parking is limited so I recommend buying a parking pass when you book. Communication was great! Thank you for a nice stay!

Friends_and_family Family

8/10

Excellent

25 Feb 2025

Kristina

Felt like a local!

The Sonder rental unit we stayed in was a comfortable efficiency apartment in an apartment building with mostly rented residential units. Perfect for our needs for 4 days in Phoenix. Within walking distance of Roosevelt Arts District restaurants (15 mins.) and even downtown/convention center (30 mins.) We also enjoyed the 2nd floor outdoor lounge one nice evening. Only complaint about our unit was the bathroom sink drained very slowly. Otherwise everything was great. Also took about 10 minutes to download the parking app for the garage. But enjoyed the in/out privilege and convenience.

Partner

8/10

Excellent

21 Feb 2025

Galina

It was great to have access to a pool, lounges, and in-unit washer/dryer. Clean apartment, however, for three adults, there was not nearly enough seating. Only two chairs and a small couch.

Leisure Family

8/10

Excellent

19 Feb 2025

Gregory

Odd way to have to enter this building if you don't drive.

Leisure Self

8/10

Excellent

17 Feb 2025

Erica

Nice place, ruined by the most uncomfortable bed

The property is very nice, and char support was immediate. But my god was the bed uncomfortable—all the pillows were overstuffed in the worst way, and the mattress was like a slab of cement. My partner actually prefers a firm mattress and even he didn’t sleep well here.

Partner

10/10

Exceptional

05 Feb 2025

Timothy

Perfect

Very simple and private accommodations.

Business

10/10

Exceptional

03 Feb 2025

Patricia Vergel de

Convenient location, comfortable and spacious. Love that it is not just a hotel room.

Leisure Family

6/10

Pleasant

02 Feb 2025

Brittany Louise

Property itself is very nice and lots do with in.
The stay I was not very satisfied with the amenities inside residence as they didn’t count for how many people staying for towels or pool towels, facecloths etc. I found the space not super clean the carpets, the communication was 50/50 on taking too the resort company I had to actually call versus the app, the pull out couch bed is definitely not a bed they accommodated with a inflatable mattress (not really impressed when you are paying for a bed)

Business_and_leisure Family_with_children

2/10

Poor

29 Jan 2025

Dexter

If you like a rock solid bed and tvs not in the room and you have to pay for parking as well this is the place for you. I tried to get a refund for the rest of the stays after my first night due to be super uncomfortable but they refused so they moved me into another room with the same bed. So I put Bolth the comforters on top of the mattress for some cushion.

Leisure Partner

8/10

Excellent

26 Jan 2025

bertram

Booked this specific Sonder for heated pool
However it was not heated and we couldn’t use our fob to access the joining building with the hot tub.

Chat on the app was inconsistent we’re home form our trip and still waiting to hear why the heater wasn’t working or how to get our fob to work for the hot tub space.

Leisure Partner

10/10

Exceptional

25 Jan 2025

Hannah Lynn

Really enjoyed staying at this location! Building was clean and safe, room was clean, great options for sitting outside and walkable distance to downtown shops and restaurants. More inside signs leading to the Sonder rooms would improve the stay, as the halls all look the same and can be confusing. Overall great place to stay

Leisure Self

10/10

Exceptional

23 Jan 2025

Lee Jung

It was close to downtown Phoenix area with dinning options in walking distance. The place was clean and comfortable.

Business Self

10/10

Exceptional

20 Jan 2025

Janice

Apartment style overnight stay excellent!!

We really like Sonder’s approach. Our room was excellent but bed couple have been more comfortable. Different check in process than we are used to, but once we found the lockers, it was smooth sailing. I didn’t remember the Locker password, so returning the key fobs were problematic the morning we left. Thankfully, I called the number posted at 4am ( we had a long drive) and I was connected to a real person who helped us get back into our locker to return our key fobs. Price was excellent and I recommend it. Overall, we’d stay at another Sonder.

Partner

10/10

Exceptional

20 Jan 2025

Amity

Excellent Location full of Amenities

I loved the ease of check-in and check-out. It was so streamlined and organized, that it does not make sense that all hotels are not set up that way. The location was perfect and allowed me to walk to places of interest after my training.

The property itself was well organized and well stocked, however, it was a little worn and could use a good refreshing. Some of the towels had holes, the couch had some material hanging from the bottom, and the rug was curling. I've come to expect this from this type of property after a busy season, and my continued suggestion is simply replace the towels and rug and it will feel like a brand new, luxury place.

I was so pleased with my stay and I certainly plan on seeking out more Sonder properties in my future stays. I really appreciated the availability of secure parking, on-site. It really provided me with everything I could want while I was away from my own home.

Business

8/10

Excellent

20 Jan 2025

Verified traveler

An Interesting Experience

An interesting experience. You are essentially renting a unit in an apartment building where others live full-time. Overall, the unit was in very good condition, and instructions on entering the property and accessing the room were solid. The only downsides were with the apartment complex itself and the surrounding area -- the area is full of homeless people who make venturing outside the building less than appealing at night. Additionally, the building charges a not insignificant nightly fee for parking in the garage which certainly adds up. I would be happy to stay at a Sonder in the future, but this one probably wouldn't be my first pick.

Self

6/10

Pleasant

16 Dec 2024

Monica

Lots of homeless people in the area

Business Partner

10/10

Exceptional

13 Dec 2024

Duygu

It was very, clean, nice. Loved it. Check out was confusing. Didn't know where to leave the keys. Called Sonder twice. The first lady didn't give is the correct code. Called again. Got the code. It was fine

Leisure Family

10/10

Exceptional

04 Dec 2024

Manuel

Great room! Clean

Leisure Friends

2/10

Poor

03 Dec 2024

Frederick

First of all, the Check-in process is somewhat complicated and the room is decent. But the sheets pillowcases and the blanket cover a hard as newspaper. Then when we get to the parking to me, I just felt scammed and i paid for parking? You only have access to the 1st floor in the basement. You do
not have any any access to the 2nd floor and above. Even if you paid for parking, you will get towed. It is not on the signs anywhere. Or on the website that you do not park on the 2nd floor . I paid for parking and parked on the 2nd floor where my room was at. I towed told and my vacation was ruined. They refused to help me in any way. And the tow company they used to tow me was even worse, they wouldn't even give me my rental car back. I fell like i got robbed.

Business_and_leisure Self

10/10

Exceptional

27 Nov 2024

Jessica

Everything was super convenient.

Leisure Family

6/10

Pleasant

20 Nov 2024

Darrell

Will never stay their again. Pics noting like the place.

Business

10/10

Exceptional

20 Nov 2024

Reama

Call after while pending verification to get in

The only issue we had was we had to call to verify because we received a message that said we will receive unit number in 3 days when we booked the day before & the locker number combination wasnt in the messages we had to call to get everything

Partner

8/10

Excellent

17 Nov 2024

Katie

Lovely place close driving distance to everywhere we wanted to go.
The fridge was really noisy during the whole stay.
Good pool and common area with ping pong table.
Gym was really good
Car park was easy to access and pay for
Overall happy as

2/10

Poor

15 Nov 2024

Matthew

My room was not coded properly. My code did not work. There was no local assistance. The phone took me to someone far away who could not help me. I had to get another hotel room for my first night. The next day, it took two more phone calls over two hours before a person arrived and solved the problem in 5 min.

10/10

Exceptional

07 Nov 2024

Elliana M

Beautiful place

6/10

Pleasant

28 Oct 2024

Porscha

I thought the property wasn’t that well kept.

Leisure Friends

4/10

Poor

07 Oct 2024

Hugo

Clean but a nightmare to get to the locker box, the phone service is very poor and was not easy to get follow the indications to get in and in the unit assigned. The shower faucet was stuck. I will not stay again and prefer a hotel next time, cheaper and more convenient.

Leisure Self

8/10

Excellent

27 Sep 2024

Joshua

Sonder at Hance Park.

The apartment was spacious, clean and comfortable. It is an interesting area, obviously in the middle of urban gentrification, but seems ok. Only a few blocks from the Art Museum.
I personally was a little irritated at the process, of having to use the app to keep track of numbers for the lockbox and apartment, and arranging the parking, but perhaps generations who are used to being their own clerk and doing all the work themselves do not remember when other people had jobs doing that, will find it less of an issue.

Business

10/10

Exceptional

19 Sep 2024

Holly

We stayed for 2 nights, and it was fabulous. The location can’t be beat! We did a haunted walking tour and went to chase field for Smashing Pumpkins and Green Day concert and we were very close to both. The check in and out process is perfect. Will definitely stay again

Leisure Family

10/10

Exceptional

11 Sep 2024

Sara

Absolutely loved staying here. It was a beautiful apartment. The only thing that spoiled it for me was the issue with my prepaid parking. There was no way of accessing the parking app without a US mobile number so I ended up having to pay again and they said the prepaid parking was none refundable

Self

6/10

Pleasant

09 Sep 2024

FEDERICO DE JESUS

The room we rented was supposed to be a non smoking room, but once we got to the room, the smell of the room was very strong as if people would have smoked there.

Friends_and_family Family

10/10

Exceptional

24 Aug 2024

Ryan

I really liked that they gave detailed instructions on where to park and how to get your key foba. Then gave detailed instructions on how to get to the room. The room was nice and clean. I did not have any complaints. I would definitely use again.

Leisure Friends

10/10

Exceptional

13 Aug 2024

Akiana

Clean with great customer service

6/10

Pleasant

28 Jul 2024

Oscar

Very good but but the furniture isn't quite sturdy.

Business Self

6/10

Pleasant

18 Jul 2024

Peggy

Dingy

It was dingy unfortunately. The property at some point was nice however the upkeep was very lost and there was a dirty smell throughout tye building

Friends_and_family Family

8/10

Excellent

18 Jul 2024

Edward

Never figured out the TV. NEVER in a week figured out direc route to the elevator. Otherwisecexcellent

Business

10/10

Exceptional

16 Jul 2024

Kimberly

Great stay

2/10

Poor

06 Jul 2024

Richard

I HATE SANDERS

This was the absolute worst hotel experience I've ever had in my 46 years of life. The people were the rudest and manipulative in ever conversation I had with them. I was forced to sit outside in the Arizona blistering Heat for over 15 hours. Never got an access code to get in. I hate Sonders properties and will NEVER RETURN AGAIN

Friends_and_family Family

4/10

Poor

27 Jun 2024

Michael

Really ...

Don't like the preregistration process. Photo of photo I.D. front and back, pictures of front and side profiles downloaded
Have to download App. to work TV Emailed a code and a lock box number for room and door key FOB

Partner

8/10

Excellent

26 Jun 2024

Susan Joy

I like that the property is centrally located and safe for solo women travelers. Property has an excellent alarm system that only the truly deaf could even remotely sleep through.

Business_and_leisure Self

2/10

Poor

25 Jun 2024

Zuleyka

I was not provided the key fob to enter the building . I was stuck outside in the heat of 112 for an hour trying to get a hold of someone to help. Finally someone opened the door for me on the third floor. Called was on hold for 43 minutes to try to get someone to bring me the extra key fob. Went out came back at 2am of course no communication no key fob was locked outside for over an hour.

Business Self

10/10

Exceptional

17 Jun 2024

andi

Awesome pool

6/10

Pleasant

09 Jun 2024

Robin

I wish that it was more clear on Expedia and the Sonder website that this is not a hotel with a sign, lobby, and concierge to check you in.
I was here to visit my father in ICU down the street, so I was not in the mental space to do a scavenger hunt to find this place that had no sign to indicate it was Sonder, then go through my email a bunch of times to find codes to get keys from secret lockers, to find my room.
I was trying to quickly drop my stuff off and run to the hospital, and instead had several panic attacks because I didn’t know how to get in.
Once in, it was clean and nice looking, but all drained were clogged, and the bed was hard, and it was cold at night and I needed an extra blanket that was not offered in the room. After a long day at the hospital, I wanted to be able to sleep in comfort, but it was unfortunately 5 restless, mostly sleepless nights on a hard bed placed on ikea type wood slats. They don’t even have cable t.v. You have to stream something. That’s fine I guess if you have the mind to do so, but when you’re exhausted from worry like I was, you just want to flip something on. Anything. You don’t have the energy to look for something to stream.
And if your use to falling asleep watching t.v, your out of luck because there is no t.v in the bedroom I was in.

Self

6/10

Pleasant

28 May 2024

Jose

Area surrounded property filled with homeless population extremely walking to art district at night

Business_and_leisure Self

10/10

Exceptional

14 May 2024

Ronald

Very nice and clean place. Will definitely go back.

Leisure Partner

6/10

Pleasant

13 May 2024

Sterling

The setup pf the property felt very much like home the minute I entered the unit. The facilities on site such as the exercise room and the pool were all very well maintained. The Sonder was also located in the heart of downtown Phoenix which provided me the convenience of being able to walk to many of the places I planned to visit. I also loved the ease of entering the unit and checking out at end of visit. My only complaint is I had an issue with fruit flys being in the unit that was apparent fairly quickly upon bringing food in the unit. It was manageable but surprising considering how clean the unit looked

Leisure Self

10/10

Exceptional

07 May 2024

luis

The property is very clean. The check in and check out is very easy.

Leisure Family

6/10

Pleasant

06 May 2024

Heather

Okay, but missing finishing touches

Make sure to check the fine print of check-in email for your locker # it is buried in the details and service in the parking garage where the locker is is very spotty. The room was clean, but sinks were missing drain covers, some outlets were missing covers, walls had smudges all over and you could see and feel residual of cleaning products on floors... if you have back issues, the bed is not for you, it is platform on the floor and hard mattress. Overall looked like it was hastily put together.

Business

4/10

Poor

30 Apr 2024

Maggie

Good location, clean, nice amenities.
The reason why I will never stay again is that it was so noisy. I could hear my neighbors literally closing drawers and walking around. The bed was very uncomfortable also.

10/10

Exceptional

29 Apr 2024

Jamie

We loved the pool area and the lounges on the first level. Very nice. We had a little hard time finding the main entrance at first but overall a very easy process.

Leisure Partner

2/10

Poor

25 Apr 2024

Kristi

Key didn't work often.

6/10

Pleasant

20 Apr 2024

Elizabeth lee

The room was comfortable and suited all needs. Check in was impersonal and confusing as my email said lockbox 5473 and there were only lockboxes numbered 1-32. So I called the number, randomly tried #3 with that code. Parking took forever and was a pain as well. So is chrome tv.

10/10

Exceptional

18 Apr 2024

jessica

easy peasy

one key fob didn't work, everything else was great

Business Partner

10/10

Exceptional

15 Apr 2024

Maureen

The only issue was we couldnt find a second key bob, and you can hear when people are walking above you. Other

Leisure Friends

6/10

Pleasant

27 Mar 2024

Susan

I paid to have early check in and when I arrived, (only 45 mins) prior to original check in, no key fobs were in the locker. I had to call and the person there was not available and so I had to go to a different locker. So I did not get in early and then no additional communication as to how to return the key fob so I was not charged…I had to follow up.

Leisure Self

8/10

Excellent

20 Mar 2024

Michael

All was good. The neighbours footsteps directly above could be heard but other than that it was greT

6/10

Pleasant

20 Mar 2024

Don

We only got 2 towel sets. Could have used another one. Didn't like the fact that I had to drop key fob off in locker instead of room. Had to walk a couple of block at night after returning key to meet my UBER.

Friends_and_family Family

8/10

Excellent

18 Mar 2024

Erika

The space was great, clean, and spacious. The bed was comfortable, provided enough coffee, soap, detergent, etc. for our entire stay. Hairdryer, shampoo, conditioner, and body wash provided. Store was close by so we stopped there a few times for breakfast items, drinks, and snacks. Easy to get to downtown and around the Phoenix area and parking was easy (recommend not prepaying, just pay when you get there and have your car’s info). Also the lounges were great, especially if you had a bigger group. The one on the second floor had an ice machine which was helpful while our freezer was making ice. Sofa bed was also comfortable, plenty of kitchen utensils and plates/cups, but only one frying pan. Check-in is easy, fob was in the locker and other two were in the apartment. Yes, you can hear the person above walking around but it was quiet at night. Also you can sometimes smell the trash shoot in the hallway but that is just part of apartment life. Only compliant is the chairs/stools were too high, it should have counter height ones, so we mostly stood to eat. Also the bathroom is in the main bedroom so it was kind of awkward when my friend stayed out on the sofa bed and had to come into the room to go to the bathroom. But overall, I recommend the place and all its amenities and ability to cook your own food, make your own drinks, strong wifi and you can easily stream to chromecast for shows/movies. Also the customer support in the app is super responsive if you have questions.

Leisure Friends

8/10

Excellent

08 Mar 2024

Greg

Learning how to do Sonder

Once we figured out how to use the app and get it things went fairly smooth until check out. I checked out before dropping the keys so lost the code and had to call. After a long convo and a lot of questions from someone overseas they provided the code so we could leave.

Friends_and_family Friends

4/10

Poor

07 Mar 2024

Verified traveler

Uncomfortable Bed, Little Natural Light

Last year's stay at Sonder in first floor condo with patio was wonderful. Not so this time. Garbage odor in hallways, mattress was soft and very uncomfortable. Needed extra blanket. No extra batteries for remote. Very little natural light in 2nd level condo.

Partner

8/10

Excellent

27 Feb 2024

Joseph

Overall good stay some small issues could be better

Leisure Family

4/10

Poor

25 Feb 2024

tim

Unit was dark, basics for traveler not provided

Unit was clean but on bottom interior of 5 story complex so natural light was non existent. No hangers for clothes nor dresser for unpacking. Requested hangers, which were told would be sent over but were not delivered.

Business

10/10

Exceptional

21 Feb 2024

robert

Details of gaining entry could be sent by email and text message

Leisure Family

4/10

Poor

21 Feb 2024

Alicia

sharp decline

This is my 4th time staying with Sonder (3rd at this property) and the contrast with the previous stays was surprising. The unit itself was clean but the walls were extremely scuffed and shaby looking, really needed a fresh coast of paint. The kitchen stool cushions were also stained/food residue. The common hallways smelled like garbage. Though not immediately apparent, throughout our 3 nights we noticed an increasing cigarette smoke smell, particularly in the bathroom when the vent was on. Lastly, we'd planned to use the pool during our stay but found it very unclean looking with a lot of debris. There's been a sharp decline in the upkeep of this property, it's very disappointing as it previously was a favorite location.

Friends_and_family Family

10/10

Exceptional

20 Feb 2024

Lauren

I liked the modern furnishings and the size of the unit.

Leisure Partner

10/10

Exceptional

14 Feb 2024

Celia

Cozy little apartment space!

Business Self

6/10

Pleasant

07 Feb 2024

Toni

Parking is a nightmare, they sell you parking pass & there are very limited amount of spots shared by the building. We rented a car since the property offered parking, ended up using Uber often and leaving the car as there isn’t much street parking as a backup.
The unit was ok, bare bones furniture. Not even a dresser to put things in. It was clean but the fact the walls, trim, floors…. Are so dingy and dinged up it made it feel not so clean.
Washer dryer major mildew smell.
They gave us 3 towels for 3 people, we could have requested more, why should we need to? Yes there is a washer and yes we did wash and reuse and that’s ok- but I think pretty basic common sense to at least have a couple extras. I think a lot of people use 2 one for the body & one for hair.
The mattress was a rock, not even exaggerating a little. It didn’t indent when your body lay down, so uncomfortable we almost left to find a hotel to sleep in. I ended up asking for anything, blankets or anything we could lay down for comfort, they sent another blanket, 1 blanket, there were no extra blankets in the unit at all. We actually ran into the person delivering the blanket to us ,on the elevator. It was nearly dragging the floor he was just carrying it in a bundle and it didn’t feel clean. We still used it, we were desperate for sleep, it was not even slightly better.
The caulk and trim in the kitchen was split and looked dirty , barstools didn’t fit.
Location was decent getting to food and downtown

Leisure Family

6/10

Pleasant

06 Feb 2024

Verified traveler

It's ok. The bed and cleanliness needs attention. Unaware no cable TV available

Business Self

6/10

Pleasant

05 Feb 2024

Christopher

I love the convenience of local eateries right down the street. Everything was accessible in a 5 minute walk.

The property infrastructure is not the best. All day I was hearing the tenant above me and really couldn’t enjoy relaxing due to them walking hard around their apartment. Also at times, I could smell weed coming through the vents in the bathroom and main living space.

Leisure Partner

8/10

Excellent

05 Feb 2024

Verified traveler

Good inside and amenities, but parking sucked!

My phone had died on our way to the location (after 6 hours of traveling). I was beyond stressed out and had my 12 year old daughter with me. I didn’t have access to the locker code. I asked in the lobby of the leasing office for help and they said call the number it’s not our job… so unhelpful. I tried charging my phone and it was DEAD! Luckily the maintenance man helped us and walked us to the lockers. We used my daughter’s phone to call to get the code to get the fob, however the guy we spoke to didn’t tell us we needed a code for the unit. So we got into the building and had to call again to get a code to get into the unit. The customer service people were nice and helpful.
The unit was clean. The kitchen was loaded with everything needed. Bathroom had the usual things. Except in the shower there were 3 bottles, 2 said shampoo and were different colors and different. I think one was body wash and one shampoo, but both had shampoo labels….. weird. Also, some black mold in the shower grossed me out. I would have preferred an extra set of towels in the bathroom as well.
The parking was the part that was the most difficult. So, there is no parking for you. You can try the guest parking or street parking. When we were there was a large street fair was going on, so had to drive around for 20 minutes to find a place to park. The neighborhood is a little sketchy so, took awhile to find a location to park the car that felt suitable and safe to walk to the location.

Friends_and_family Family

10/10

Exceptional

24 Jan 2024

David

Touchless check in. Nice parking. Cute studio.

Leisure Partner

8/10

Excellent

19 Jan 2024

Roham

Good Stay

I enjoyed the stay for a business trip at sonder, i liked pretty much everything except the communication. I asked if i can park my car off the street and never got a response. I had to double check with building managmement team to figure out.
Also, the sonder app is not working and you need to log in and get information through web.

Business

10/10

Exceptional

18 Jan 2024

robert

My amazing sonder stay at downtown Phoenix

The place was amazing probably the biggest unit I've ever gotten to stay in so far.

Everything was amazing I think it was just the check in & trying to get the code for fobs in locker, but all in all it was amazing & I look Forward to stay again with sonder, thank you again for amazing trip!

Partner

6/10

Pleasant

17 Jan 2024

Ling

The 1bedroom we stayed at was quite dated. Carpet not clean, the shower drains very slowly and without handle. So for any elderly traveling, this may not be the place to choose. Not sure why it had such high rating before. One good thing about it is the communication was excellent on the app. Once I told them items not working, they immediately sent over people to fix, and even moved us to another location.

Leisure Family

4/10

Poor

13 Jan 2024

Isabelle

Sonder is a good idea with poor execution.
To book a Sonder, I have to develop an app profile, which requires multiple scanning of my driver's license. That was odd and made me uncomfortable. I attempted to back out but Sonder said that they would charge me full price if I didn't show. That made me disappointed in Expedia and Sonder.
A few days before my arrival, I received an entry code and then received another the day of arrival. Sadly, neither worked. Standing outside my apartment, I had to wait on hold for 20 minutes until the door programmed for the third code. Finally, I get in.
The place itself was nice with a full sized washer / dryer. However, there was no door to the bedroom so I could here the washer / dryer all night. I had no other option as this was the reason I booked this type of place, as I was in between two west coast business trips for over two weeks and needed to clean clothing.
At 5:45AM, the garbage arrived and banged around for 15 minutes. Well, that is just bad luck on top of the experience.
The place is safe and in a walkable area, but, overall, I wish that I had stayed elsewhere.

Business Self