Name: Surestay By Best Western Phoenix Airport
Address: 3037 E Van Buren Street, Phoenix, 85008, US

10/10

Exceptional

26 Jul 2026

Bishnu

Very helpful staff to address your needs while in hotel. Good breakfast such as freshly boiled eggs, fruits, bagels of different type, bread of different type, muffin, donut, cereals, yoghurts, milk, nuts, fruits etc.

4/10

Poor

26 Jul 2026

Stephen

Cons:
They charged the full amount to the hold card without asking, even when we asked to switch it to a different card.
The key didn't open the pool gate.
The pool water was 100°.
Our pool umbrella was broken.
The pool towels were slightly larger than tea towels, stained, worn and rough.
The entire property feels very unsafe (even with the parking lot lights that light it up like the sun) and the adjoining room door was creepy.
You can feel people walking above you on the second floor.
The ironing board and clothes rack are in the bathroom, as well as the coffee maker.
The room listing was confusing on the shower/no tub design.
There was hair in the shower.
Nothing would pump out of the conditioner bottle.
There were tiny shampoo bottles in place of the pump shampoo but they were really hard to squeeze.
The TV remote's buttons were very difficult to push.
NO parking anywhere near room after concert.
Mosquitoes in bathroom.
A lot of noise outside early morning.
Breakfast ends too early.
It was still quite expensive for the quality of property and lack of amenities in low-season 117° Phoenix.
_________________________

Pros:
Incredibly close to Celebrity Theatre.
TV was large and clear.
Light-up mirror in bathroom is nice.
Full-length mirror is nice.
AC gets very cold.
Breakfast is quite good and the lady running it was nice.
The manager apologized as soon as I said our room number, when checking out.

8/10

Excellent

22 Jul 2026

Dale

No elevator for second story. Carrying suitcases up stairs and down was difficult!

10/10

Exceptional

20 Jul 2026

Sviatoslav

What a nice comfortable hotel thank you

Friends_and_family Family

8/10

Excellent

19 Jul 2026

sherree

I had to rework my booking at the hotel due to a flight cancellation at the last minute. The staff I spoke to very very kind and helpful in resolving this issue for me. Although I did not get to actually stay at the hotel, their actions speak very highly of professionalism and compassion for unexpected travel complications.

Self

10/10

Exceptional

18 Jul 2026

Jose

Nice and clean

10/10

Exceptional

18 Jul 2026

Sylvana

The room and property were very clean and comfortable. I enjoyed the comfortable bed and breakfast. There is a light up mirror in the bathroom that really helps with getting ready. Would definitely choose to stay here again!

Partner

10/10

Exceptional

16 Jul 2026

Nawarat

nice and clean room with good amenities for a very good price too!

Partner

10/10

Exceptional

16 Jul 2026

Bernard

Clean room

10/10

Exceptional

16 Jul 2026

ARKAN

Everything was awesome from the front desk staff and the property in general. Thank you

Self

8/10

Excellent

15 Jul 2026

Roger

Quiet and very close (10 min) to Sky Harbor Airport for early morning departures.

Partner

10/10

Exceptional

15 Jul 2026

Kenneth

Room was large had king bed very clean and updated no maintenance issues. Breakfast was ok but minimal. Close to airport parking. Hotel offered parking for $14 a day with airport shuttle. We found a place up the road for$10. Price for room was very reasonable!

Partner

10/10

Exceptional

14 Jul 2026

Mark

Rooms were clean and check in was simply

Self

10/10

Exceptional

10 Jul 2026

Maria I

Very clean and comfortable room

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Singi

Room was clean

4/10

Poor

09 Jul 2026

Nichole

Air is loud. Not in the best area. Was scared all night. Front desk was rude and not welcoming. Breakfast was lack luster and bland.

Self

10/10

Exceptional

08 Jul 2026

Sara

Staff nice, room clean, shower a little sketch as the water puddled a little in the middle, made it slippery getting out but other than that I will come back again. Property nice and quite no worries staying there alone.

Partner

8/10

Excellent

08 Jul 2026

William

Breakfast was good. The hotel is old but the room clean, bed good with fridge, iron and we had a patio for my dog, who stayed for a reasonable rate. We got a recently renovated room and others were being updated. The sower tiles were dated but clean. This place was a trendy place in its day. It’s a great value if you aren’t needing something new.

Pet

10/10

Exceptional

07 Jul 2026

Michael

Great stay

Family

10/10

Exceptional

07 Jul 2026

Lora

This SureWay hotel was very clean and quite. They offer shuttle transportation from Airport and back to the airportl around the clock. Breakfast is also included.

Self

8/10

Excellent

06 Jul 2026

John

The price and the location to the Airport makes it a good choice for a short stay.

Business

10/10

Exceptional

06 Jul 2026

Cassandra

Always feel safe here with my kids.

Family_with_children

10/10

Exceptional

06 Jul 2026

Joseph

Clean.

6/10

Pleasant

06 Jul 2026

Alaina

overall it was a fine stay. was expecting more of a hotel than a motel but that’s okay. when we came to check in we asked if we could check in early & they said sure! for $30. which was disappointing but understandable. but then we came back a few hours later to check in on time and they only had 1 staff working & he chatted with another guest about cars for a solid 10 minutes before getting to us which again was understandable but disappointing. our room was nice but the AC was very loud & despite that you could hear everything happening outside - and the bottom of our door didn’t seal

Partner

8/10

Excellent

06 Jul 2026

Daniel

Front desk personal great job, good breakfast and grateful for the free shuttle to the airport!!

Family

8/10

Excellent

05 Jul 2026

Sathya

The facility itself was good and clean. Rooms were well maintained. Met with a few staff during the stay; a couple of them were helpful, and one was by-the-book staff. We had a flight at 7:30 AM, needed to be at the airport, and booked an airport shuttle for 6 AM. He was not ready to allow us to the BF area to get coffee and any small snacks while going to the airport. He categorically said it opens at 6 AM. Kind of felt rude; the previous night, the staff indicated we could take what was available before the shuttle. We were not there to eat all the BF before the shuttle; a cup of coffee was all we wanted. Another staff member came and told us we could take BF items that were ready. We ended up drinking two sips of coffee as the shuttle arrived and dumped the rest in the trash.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Ryan

Got to the parking lot, looked around, and left

Self

10/10

Exceptional

04 Jul 2026

Raquel

Very clean and comfy

Partner

10/10

Exceptional

03 Jul 2026

Hans L.A.

Great place, will be back.

Self

6/10

Pleasant

03 Jul 2026

Christina

To be honest,everything was great. It was very clean and busy. Some people need to have respect and not hit their alarms on their cars so many times at night. The pool was always packed,so I didn’t get a chance to go swim. Overall my Stay was great,I didn’t realize it was that close to the Airport. That was even a bigger plus and shuttle drivers were very nice and professional. Breakfast was decent,just something to get your Day going. I’d stay again!!

Self

10/10

Exceptional

03 Jul 2026

Jillisa

Friendly staff and nice accommodations and shuttle service.

8/10

Excellent

03 Jul 2026

Anh

Clean, staff friendly

Family

2/10

Poor

30 Jun 2026

Michelle

Specifically chose this hotel for the airport shuttle upon checking in. I asked the guy at the front desk about having a shuttle for the following morning. I stated that we would need it between seven and 715. Got there at 7:03 and was informed that the shuttle had just left at seven, which I begged to differ because we were standing outside getting stuff facing the front and never even saw the shuttle so I had to call an Uber and that cost me an additional $35 that I was not expecting to pay.

Partner

10/10

Exceptional

29 Jun 2026

steven

It’s a motel, but very clean outside and in the room. I was here for just one night for an 7 hour flight layover. It was definitely well worth it. Got to shower in a very clean bathroom and plenty of rest on a clean bed. Wish I could have stayed longer. There’s a shared airport shuttle but it directly serves the long term parking lot nearby, so you are last in the drop off from the airport.

Self

10/10

Exceptional

29 Jun 2026

Sheila

The room was clean the staff was excellent

10/10

Exceptional

29 Jun 2026

Llubia

The room was nice and clean. The staff was friendly. I liked the location as it was closed to downtown phoenix.

Partner

10/10

Exceptional

28 Jun 2026

Norma

Rooms were very clean staff very friendly rooms were very nice and comfortable overall loved it and will still there in the future

Family_with_children

8/10

Excellent

27 Jun 2026

Wayne

Was convenient and close to the airport.

Partner

2/10

Poor

27 Jun 2026

Roxanna

Nothing

6/10

Pleasant

27 Jun 2026

Chantelle

Shuttle was convenient, clean rooms, would have been great to have coffee available all day.

Family_with_children

10/10

Exceptional

26 Jun 2026

Alexandra

Clean, spacious room. Very convenient if you are catching a flight at Phoenix international. Shuttle takes less than 10 minutes to get to the airport. Decent breakfast.

Self

8/10

Excellent

26 Jun 2026

Judith

The rooms were lovely! A lot of extra touches.
Comfortable beds!
The office and breakfast room were spotless.
The staff were awesome.
They use Sky Harbor rental car shuttle to pick us up and take us to the airport! Great ! They run continuously. No real wait!
Very nice and helpful drivers!
The breakfast was a nice continental variety!
The only draw back is it isn’t in the best part of town.
They have good locks and the office and building is secured! We had no problems! We would stay there again.

Friends

10/10

Exceptional

26 Jun 2026

Rhonda

The room was clean and outside area well kept. Location to airport also excellent.

Friends

8/10

Excellent

25 Jun 2026

Jakob

The location was a bit sketchy but

10/10

Exceptional

25 Jun 2026

Edward

Clean and quiet

Self

8/10

Excellent

25 Jun 2026

James

Affordable. Neighborhood was a bit sketchy. Breakfast was included which was nice. Room was clean

Family_with_children

10/10

Exceptional

25 Jun 2026

Ernest

Thank you! It was a great stay!

Family_with_children

10/10

Exceptional

25 Jun 2026

Roy

Friendly and informative service. Room clean breakfast area, clean and nice.

8/10

Excellent

24 Jun 2026

Gennaro

Should warn on checking in that airport shuttle is not direct. Makes stops at an off airport parking lot. Adds travel time

Self

6/10

Pleasant

24 Jun 2026

Kristin

Airport shuttle is only for a certain terminal, hotel was clean, but not in a nice area and it is motel style so rooms open up to parking lot. Didn’t feel safe

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

David

I definitely recommend this place. I’m not sure the actual cost as it was part of my flight package, but reviews show it around $70. I just took a trip around the US and this rate does not get you a room as nice as this anywhere else.
Clean and basic however newly renovated. If you’re looking for simple and inexpensive yet properly good, you’ve found it.

Self

10/10

Exceptional

23 Jun 2026

Wendy

The room was clean and cool. The bed was comfortable. All the staff was very friendly and accommodating. I will definitely stay here again.

Self

8/10

Excellent

23 Jun 2026

MaKenna

The hotel was very clean and quiet. The grounds felt very safe. The area however was a bit sketchy.

Partner

4/10

Poor

23 Jun 2026

Richard

Technical issues delayed check-in for over an hour. Once in our room the TV only had 2 channels that came in clear, front desk said there was nothing could do.

Partner

6/10

Pleasant

23 Jun 2026

BRANDI J

Free shuttle to airport, clean room

Partner

10/10

Exceptional

22 Jun 2026

Norman

They leave the AC running prior to the guests arrivals and the room is clean. Plenty of parking.

Business

6/10

Pleasant

21 Jun 2026

Alfredo

Not plush but clean and comfortable

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

James

All around great place to stay

Self

10/10

Exceptional

21 Jun 2026

Ronika

Last minute booking due to delayed flight. I needed to lay down for a few hours and rest to get my mind right. It was just what I needed when I needed it.

8/10

Excellent

21 Jun 2026

Andrea

This was very nice and clean. My only complaint would be that it would've been nice to have more options for breakfast.

Self

10/10

Exceptional

21 Jun 2026

maribel

Location not the best, but the room and staff were perfect!!

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Hector

Very clean and affordable.

Self

6/10

Pleasant

20 Jun 2026

Linda

This is a low-rent hotel in a seedy neighborhood. Near Celebrity Theatre. Signs everywhere about video surveillance so it felt relatively safe. Bed was comfortable & there was a big TV. Not many amenities. Fridge in room. No fitness center. No shampoo but there was body soap & conditioner. No bar of soap at vanity. Breakfast was cereals, yogurt, bread/bagels. No hot items. Instant oatmeal. Not allowed to take any food out of breakfast room, not even a banana, & someone was monitoring. Water in pool was cloudy & there was a 7-8 year old kid in there alone with no adults in sight. No signs saying kids should be supervised in pool.

Partner

10/10

Exceptional

20 Jun 2026

Jason

Very nice! Amazingly clean!

Friends

10/10

Exceptional

20 Jun 2026

Jacklyn

Nice hotel

Friends

10/10

Exceptional

19 Jun 2026

Andrew

Easy to get to and from the airport

Self

8/10

Excellent

18 Jun 2026

Fernando

It is a convenient location close to the airport but so there are so many other options around. We only went with the expected Best Western brand.

Family

4/10

Poor

17 Jun 2026

Jeannette Socorro

There was a bug in the room. The breakfast only had bread, cereal, some yogurt and boiled eggs that were kept cold in the fridge. Im just sad.

Partner

10/10

Exceptional

16 Jun 2026

Dianna

Beautiful hotel, and so comfortable!

Self

10/10

Exceptional

16 Jun 2026

Tangie

I was pleasantly surprised. The rooms was very clean. the stay was due to our flight being canceled. They offer a shuttle services and a good continental breakfast.

Partner

6/10

Pleasant

15 Jun 2026

LaTonya

The spring in the bed was worn off and the housekeeping did not clean the room the next day.

Partner

10/10

Exceptional

15 Jun 2026

Norman

Very easy to check in and clean place

Business

10/10

Exceptional

15 Jun 2026

Beth

All was great

Family_with_children

8/10

Excellent

15 Jun 2026

Leigh Ann

This is a very convenient location to stay overnight with proximity to the airport. We were disappointed in the breakfast which had basically all simple cold bread/donut items and no hot food. Most hotel breakfasts have some scrambled eggs, meat, biscuits and gravy, and hot waffles/pancakes/french toast. We wish the pool was open later for later arrival guests, we miss it every time. We would like it if we could just take a dip in the evening. Our room was fine, staff was very pleasant, the airport shuttle is great.

Partner

6/10

Pleasant

14 Jun 2026

Mark

There were 3 different receptionists. The first one was polite and helpful. The other 2 were not very helpful or polite.

Family

8/10

Excellent

14 Jun 2026

BIRGIT

Room was clean but sparse. Housekeeping was not available but we were able to grab extra towels as needed.
Check-in was remote and very easy to complete.
Would have been better if there was a microwave available.

8/10

Excellent

13 Jun 2026

Josiah

For the price and proximity to the convention center last minute for Phoenix Fan Fusion, this hotel was better than expected.

Room was clean, property was fairly quiet. We didn't spend much time in the room other than to sleep, so can't comment on much else.

Partner

8/10

Excellent

12 Jun 2026

Stephanie

The area around the hotel is a bit sketchy, but the property is nice, clean and quite convenient for airport pickup. The room was clean, the bed was comfy and the hot water was hot.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Samantha

This place was really convenient to everything I needed to do this weekend. Close to the airport and the freeway. Not too far from downtown also. The room and bathroom were really clean and the bed was comfy it was a short weekend trip but the property fulfilled all of my needs. I flew in late Friday and even at that late hour the staff was so attentive. I will reserve here again.

Family

2/10

Poor

11 Jun 2026

Chris

I purchased a king bed and was forced to use a queen room. Room smelled of Marijuana and the AC was loud all night. Additionally, the blackout curtains were worthless and the sunrise around 5:15am woke me up. Airport shuttle is once hourly, also not communicated, resulting in my having to pay nearly $30 for an Uber and nearly missing my flight. Staff was rude and inferred I was lying when told that I had been misinformed.

Self

2/10

Poor

11 Jun 2026

Jason C

Expedia has this property with very good reviews. I’ve stayed at a Best Western before, so based on the reviews I figured it would be fine. We had a late flight, so we did not arrive at the hotel until 11:30 pm. As we were driving it was very obvious that we were not in a very safe part of town. Then we get to the hotel. There’s an open gate. The parking lot is full and there are large groups of people gathered in the lot. We did not feel safe to park, much less exit our vehicle. I called the hotel to cancel our reservation due to the unsafe feelings we had experienced. We were told that they don’t rent rooms to locals. Umm, ok that tells us our feelings were exactly correct. However, they apparently let anyone enter their lot and hang out at all hours. We later learned that, based on city of Phoenix site, that there have been mass shootings, car thefts and murders in that vicinity. This is clearly a high crime area.
This is definitely a hotel you want to avoid. They may maintain it well. But, is your safety worth the risk? I think not!!!

Partner

6/10

Pleasant

10 Jun 2026

Armando

There was no soap in the shower soap dispenser and of course I did not know that until I tried to use it. Also the mattress was way too soft.

Self

10/10

Exceptional

09 Jun 2026

JOHN

Services were top notch.

Family_with_children

10/10

Exceptional

09 Jun 2026

Sandra

Staff professional and friendly. Facilities clean and looked great. Room was clean and comfortable. Thank you.

Partner

8/10

Excellent

08 Jun 2026

Mirka

Very smooth check in and helpful front desk .Very clean room and comfortable beds. Ok basic breakfast. Great location to stay on a way to airport yet the area was not the most appealing but worked well for one night.

Family

10/10

Exceptional

07 Jun 2026

Srinivas

Clean and well maintained for the reasonable price.

Family

6/10

Pleasant

05 Jun 2026

MARTIN

Room was nice and clean - Large metal base of bed was extremely loud if you turned over. Sadly our neighbors were getting high most of the night and it stunk all night - awoke with a massive headache and we left before checkout

Partner

10/10

Exceptional

05 Jun 2026

eric

s

Partner

10/10

Exceptional

05 Jun 2026

Galeen

Great place! Breakfast and airport shuttle! Wonderful staff!!

Family

2/10

Poor

05 Jun 2026

Freda

The Sure Stay staff were courteous and helpful my complaint is against *Expedia,* whom l booked the \"two\" night stay with and have yet to receive my $172.00 refund, Expedia said it would be 7 to 10 business days but deducted the $172.00 from my account immediately. Do not book with Expedia or any other third parties, *YOU WILL BE SORRY.*

6/10

Pleasant

04 Jun 2026

Tonita

The room was clean and the air conditioner was great. The bed made a lot of noise (squeaked) even when you turn or sit on it.
The dispenser for shampoo and handwash were empty.

Family_with_children

8/10

Excellent

04 Jun 2026

Joseph

Location in a bad neighborhood. Some homeless around.
No

Partner

6/10

Pleasant

04 Jun 2026

Crystina

We weren't provided with any hand soap where the sink was but they did have it in the shower. There was also no body was and no conditioner. There were 2 lotion bottles by the sink. It would be helpful if the cleaning crew checked the bottles.

Family_with_children

10/10

Exceptional

03 Jun 2026

Odessa

Breakfast was very simple, no complaints from me. The area was kind of sketchy but it is monitored by cameras and well lit.
I felt safe in the compound.

Family_with_children

10/10

Exceptional

03 Jun 2026

Alex

Muy limpio y bien cómodos los cuartos

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Brittany

Cleanliness is something I always look into when staying at a hotel & it was definitely clean.

Partner

8/10

Excellent

01 Jun 2026

Danny

The outside neighborhood looks rough, but once you get inside the courtyard, everything is fine. I only saw airport travelers coming and going, during my stay.

Self

10/10

Exceptional

31 May 2026

pawel

Poor neighborhood but you are safe on the premises. I would recommend it any time.

Partner

10/10

Exceptional

30 May 2026

John

I was just staying overnight close to the airport. I used the free shuttle service there and then also back to the airport in the morning that worked great. The rooms were very nice and remodeled and clean that part of town has a few people walking around at night, never felt dangerous but it’s not located in Beverly Hills but it’s very close to the airport.
Perfect for what I was doing just go to your room get up the next morning and go back to the airport. Probably not the kind of thing you’d wanna walk around a lot at night even though you’d probably be fine.

10/10

Exceptional

29 May 2026

LKF

Staff don't pick up calls

Self