Name: Home2 Suites By Hilton Phoenix Downtown
Address: 125 E Jackson St, Phoenix, 85004, US

8/10

Excellent

17 Jul 2026

Allison

Room was clean and nice. Bed is too hard and did not have an extra roll of toilet paper on hand in the room. Then my room was cleaned and I had zero Toilet paper and then I had to call to ask for toilet paper.

Self

8/10

Excellent

16 Jul 2026

Jamie

I booked my stay through Expedia where the hotel advertised a rooftop pool/grill area. No pool/ no grill. This was the main reason I chose this hotel. Very disappointed with the false advertising. Next time I’ll call before booking to see if the amenities listed are correct. I would’ve chosen a different hotel. I ended up paying extra for a day pass to a pool and spent more money than planned eating out.

Family

10/10

Exceptional

16 Jul 2026

Chris

Nice and easy check in/check out. Valet was simple and staff were very helpful. Room was clean and spacious.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Wyatt

It was a nice room for a fast overnight stsy!

Self

10/10

Exceptional

14 Jul 2026

Nydia

Awesome

Family

10/10

Exceptional

14 Jul 2026

Claribel Nika

enjoyed the stay, everything was great!

Friends

10/10

Exceptional

13 Jul 2026

Francisco

I had a great stay overall. The room was clean, comfortable, and well maintained. The staff was friendly and helpful throughout my visit, and check-in was quick and easy. The breakfast had a good variety, and the bar was a nice place to relax in the evening. Everything met my expectations. I would definitely stay here again and recommend it to other travelers.

Partner

10/10

Exceptional

13 Jul 2026

Colin

Wonderful

Self

10/10

Exceptional

13 Jul 2026

Tina

Overall room was very nice and spacious. Right behind the Mortgage Matchup Center. Was nice to walk out our room, walk across the street and into the venue. Only thing I didn’t like was they only had valet parking. Breakfast options were nice as well.

Family

10/10

Exceptional

12 Jul 2026

Teya

The property was in good condition The only thing is the parking could have been a better situation. A lot of people travel by car and having to pay $50 a night just to park on the street is a little ridiculous having it valet parked. The breakfast was alright, the days we had it, the main course was a little too dry. Other than that, everything else was good, especially being downtown close to the event we were attending.

Partner

10/10

Exceptional

11 Jul 2026

Alicia

Location was perfect rooms were nice and big

Family_with_children

10/10

Exceptional

10 Jul 2026

Betty

Check in was easy, breakfast was good, valet parking was easy and fast as well as expensive.

10/10

Exceptional

10 Jul 2026

Gary

Clean rooms.....

Partner

8/10

Excellent

10 Jul 2026

Claudia

The room was clean, the bathroom was not swept. There was dust and little trash around the bathroom floor when we checked in. The shower floor was an off gray not white looks like over time it’s become harder to keep clean. Everything else was good, I wish the kitchen had burners like other Home 2 Suite I’ve stayed at. The breakfast was 7/10 not g special. The best perk is the distance to Chase field and a Fry’s.

Family_with_children

10/10

Exceptional

09 Jul 2026

Joseph

Conveniently located

Family_with_children

10/10

Exceptional

07 Jul 2026

kristofer

Great visit if trying watch a diamondbacks game

10/10

Exceptional

07 Jul 2026

Angel

Awesome hotel and location downtown. You'll save money on not having get an Uber/Lyft because of how close everything is to the hotel.

10/10

Exceptional

06 Jul 2026

Belinda

awesome stay! stayed for a diamondbacks game. awesome location for a quick back-and-forth walk to watch both basketball and baseball

10/10

Exceptional

06 Jul 2026

DORA

Check in was rather QUICK... the front desk staff was not very welcoming, checked me in, I offered to show my service dog credentials and he declined, he did not let me know where breakfast will be, i had to ask ..
Otherwise, great location!

10/10

Exceptional

05 Jul 2026

Christopher

This place is a very great place to stay if you’re attending a baseball or basketball game. It’s a walking distance to both places. Rooms were very clean and comfortable staff are great. Valet was great also.

Partner

10/10

Exceptional

05 Jul 2026

GARY

Outstanding location for my sporting events. Top tier.

10/10

Exceptional

04 Jul 2026

Steven

Very convenient for a diamondbacks game.

Partner

4/10

Poor

04 Jul 2026

Orlando

Some doors don’t stay open, some doors don’t star closed. Gaps in doors.

10/10

Exceptional

03 Jul 2026

Grace

The Hotel is very clean and staff was helpful and friendly. The location was perfect for us. My daughters went to see a concert while my husband and I went to see a baseball game. Everyone is happy!

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

irene

The room was great!! Proximity to Chase Field was even better!!! We will definitely come back!!

Partner

10/10

Exceptional

30 Jun 2026

Sharlene A

Staff was really helpful. The breakfast bar was awesome!

8/10

Excellent

29 Jun 2026

Kathy

The hotel was very nice and clean and the staff were very helpful and friendly, but having to pay to park your car everyday just added extra expense to the trip.

Family_with_children

10/10

Exceptional

28 Jun 2026

Lesley

Close to Chase Field, we were able to walk there from the hotel. Very convenient.

Family

10/10

Exceptional

26 Jun 2026

Stephanie

The room was great. Breakfast was excellent. My only complaint is that they require valet parking with no self-park option.

Friends

2/10

Poor

24 Jun 2026

Eunice

The stay was fine until one night we tried to get back to our hotel. This property is in downtown Phoenix and we selected it because it was walking distance to the convention center - where we needed to attend a volleyball tournament. However, on a Tuesday night, there was a concert at the Mortage Center near the hotel. All roads surrounding the property were closed and we couldn’t get back to the hotel at 11:30pm at night. I called the front desk who then informed me of the concert. There was nothing we could do as all the road barriers were up. I just wished we were given some warning by the hotel about the event and possible road closures. It’s been over an hour and we still can’t get back to the hotel. Had there been a warning about the concert by the hotel, we would’ve gotten back to the hotel sooner. This experience was horrible.

Family

10/10

Exceptional

22 Jun 2026

Vincent

On first sight the room was very clean and new right away I made the right choice to stay here. Hall way was clean, breakfast area very clean and breakfast was good enough and coffee was good and hot. Other travelers were well dressed and polite and friendly. The walk back from the baseball game was very safe, police presence was everywhere.

Family

10/10

Exceptional

20 Jun 2026

Page

Staff was very welcoming and helpful.

Self

8/10

Excellent

20 Jun 2026

Kaylene

Very nice and roomy. Super close to the stadiums.

Partner

10/10

Exceptional

18 Jun 2026

Margarita

Loved the proximity to sporting events and concerts. Great hotel very clean and friendly staff.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

James

Great room, convenient to both sports venues, great staff

Partner

10/10

Exceptional

17 Jun 2026

Lorenzo

Well kept place breakfast was excellent

Partner

10/10

Exceptional

17 Jun 2026

Wendy

Room was spacious and the environment was busy but everyone respectful of each other. No trash anywhere, not in the common area, not in the gym, not in the hallway.

10/10

Exceptional

16 Jun 2026

David

Super clean rooms, comfortable beds, great staff. Would most definitely stay here again on the future.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Cristine

Great location, good prices, clean and great staff, will stay there again!

Partner

10/10

Exceptional

16 Jun 2026

Brenda

Comfortable place.very clean and fresh room. Good customer service from everyone there.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Bernadine

Overall I enjoyed the stay,everything was so professional. There is no complaints at all.I would recommend to all family and friends to stay .

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Cristina

Excellent

8/10

Excellent

13 Jun 2026

Jesus

This hotel does not have parking and you have to paid VIP parking.

Family

10/10

Exceptional

13 Jun 2026

Katelyn

Friendly staff, nice breakfast, great location.

Self

10/10

Exceptional

13 Jun 2026

Pam

Easy walk to chase stadium. Only thing I felt wrong was if you proved stay at hotel parking should be less than 40. Breakfast fair. But very clean, staff verr helpful and friendly

Partner

6/10

Pleasant

11 Jun 2026

Pamela

The advertised Bar/Restaurant was not open due to low occupancy, and the breakfast buffet was horrible.

10/10

Exceptional

10 Jun 2026

Jane

My stay here was excellent all round from walking into check in and valet parking, everyone were helpful and accommodating, my room was perfect and quiet clean also. I enjoyed the wonderful margarita and the friendly barman who I also saw at breakfast and remembered to ask how the concert was from the night before, I can’t remember his name, also a shout out to Michelle and Vick at the front desk and to Silas at the valet parking

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Matthew

Thoroughly enjoyed our stay. I was hard pressed to find ANY discrepancies with the room, property, or otherwise. When booking I did not notice that valet parking was the only parking option and was caught off guard upon arrival. But with the downtown location it actually was beneficial and worth the cost. The venue for our concert was literally right across the street and there were numerous restaurants, coffee shops, etc within walking distance. Staff was very friendly and helpful with information about the area. Highly recommend and would stay there again.

Partner

6/10

Pleasant

09 Jun 2026

Juan

Beds mattress is weird, dining tables are dirty. There is not hot sauce

Partner

4/10

Poor

09 Jun 2026

Mark

Wife and I booked a room for 6/6/26 to go watch the Diamondbacks. We got into town earlier than we expected to so I called the property to inquire about an early check in. I was told that if they had a room ready that it shouldn’t be a problem. I was advised that a room matching my room type was ready but I would have to pay an early check in fee. We checked in and paid the fee just so we could freshen up before the game. Our friends whom stayed in the s

10/10

Exceptional

06 Jun 2026

John

This location provided us with everything we needed. Proximity. Breakfast. As the cliche goes you get what you pay for. The staff was awesome and the rooms were awesome. Def plan on there in near future.

Partner

10/10

Exceptional

06 Jun 2026

Manuel

The staff was outstanding. The only problem is with the parking they charge you a valet fee $45 a night we were there at Sunday evening around 5 pm and left Tuesday morning around 9 am this is only 2 nights ??? The company ended up charging me $163.36 when it should’ve been $100.30 , i’ve been disputing it with them, but they are not being cooperative? Very poor customer service .

Partner

10/10

Exceptional

06 Jun 2026

Donald

Rooms were very clean and set up nicely. Breakfast was really good for a free buffet. Staff were very helpful and friendly.

10/10

Exceptional

05 Jun 2026

Jasmin

Breakfast was good with a variety of options. Checkin was early, so that was appreciated. Worn tile in the bathroom and dents in the walls. Overall a good stay while attending the Diamondbacks game.

Family

4/10

Poor

05 Jun 2026

Matt

Poor location. Bring downtown is great but homeless around and you can’t park your own car and get charges $45 a day for valet. This isn’t listed on the website we only found out the day of checking in that we had to pay for parking.

Family_with_children

10/10

Exceptional

05 Jun 2026

patricia

Breakfast was great

Partner

10/10

Exceptional

04 Jun 2026

Carlos

De lo mejor este hotel sobre todo, si vas a ir a disfrutar de un juego de béisbol o de básquetbol te vas caminando sin ningún riesgo.
Claro que regresaré con mucho gusto en mi próxima visita a Phoenix.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Julie

I reserved my room a couple of weeks ahead of time, it was non-refundable, and then AFTER that the hotel sent me an email with the surprise information that there was no free/self-parking, that there was only MANDATORY valet parking for $50 including tax!!!! I parked at a parking garage a couple of blocks away for $15 savings. We will never stay here again unless that changes.

Self

10/10

Exceptional

03 Jun 2026

Breanna

Nice room, easy to get to arena right across street. Easy access to restaurants

Partner

8/10

Excellent

02 Jun 2026

Steven

Clean room, good breakfast

Self

10/10

Exceptional

02 Jun 2026

Joana

Recommend it 100%

Partner

10/10

Exceptional

02 Jun 2026

Paul

The hotel was nice, clean and spacious rooms with comfortable beds. The parking situation on the other hand, well that could be better. We paid $46 a night for valet parking because they didn’t have any onsite parking available. Downtown Phoenix street parking was limited to 2 hours so we were forced to park and pay valet.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Marissa

This was reasonable priced and the King size room was great. I will definitely be recommending this hotel as well as staying there again.

Friends

2/10

Poor

30 May 2026

Dennis

$45 a day for parking is absolutely ridiculous. I canceled my stay because of that and not knowing the parking situation until after I book
The reservation was more disappointing. I got there and found out and canceled right.Then, in there, just because of the parking situation

Self

10/10

Exceptional

30 May 2026

Raquel

Excellent stay.

Family

4/10

Poor

29 May 2026

Michael

Rooms were clean and comfortable.
Everything was good besides the parking. $50 a night for parking is ridiculous when your paying $150 a night for the room.

Self

8/10

Excellent

26 May 2026

Leayanne

My only complaint is $50 per day to park

Self

8/10

Excellent

23 May 2026

cheryl

Location was convenient to exploring the city.
Comfortable with all necessary conveniences.

Family

6/10

Pleasant

23 May 2026

Rosetta

Excellent staff, very helpful and kind. The location was great! We were right across from the arena for the NBA between the OKC Thunder and Phoenix Suns. Round 1 game 3. Only downside was the cleanliness of the room. It wasn’t really cleaned up to standard. The only reason I say that is because I was a housekeeper before and I cleaned hotel room rooms. The housekeeping needs to do a better job personal opinion.

Family_with_children

4/10

Poor

23 May 2026

Luis

Don’t clean the room… they have a sign saying they cleaned every 2 days wtaaaaatsss…..

Friends_and_family Family

10/10

Exceptional

22 May 2026

Tharsana

Hotel was great. It was clean and right in the downtown area. Free breakfast every morning 7am to 10am which was nice.

Partner

2/10

Poor

20 May 2026

joseph

Linens were worn to threadbare state. Bed cover was unraveling. Bathroom was in disrepair.

Family

10/10

Exceptional

10 May 2026

Ira

The entire experience was smooth and the location was perfect as I was going to Chase Field for the games. Will be back.

Partner

8/10

Excellent

08 May 2026

Max

Overall this property is excellent. Comfortable bed, a bar, breakfast was above average and within walking distance to reasonable places to eat and an easy drive to refuel and get to the airport. The one surprise was pulling up to a $48 valet charge and they were not very forthcoming about other local parking garages (that were a half block away for $15). After driving for 5 hours we went with valet. To add we had some digital pay issues to get our car - and pay for the valet. So, while convenient, felt a bit scammy. Otherwise….5 stars.

Partner

10/10

Exceptional

04 May 2026

Jason

It was great

Partner

8/10

Excellent

01 May 2026

Carolina

Helpful

Friends

10/10

Exceptional

30 Apr 2026

AKANLE

It is really a home

Partner

10/10

Exceptional

30 Apr 2026

Sarah

Great friendly staff and clean easy hotel

6/10

Pleasant

27 Apr 2026

Daniel

The shower was a little gross, there was also a shower cap hanging in the bathroom from the last guest. The only available parking onsite is valet, which is $50 after tax. The staff was fantastic.

6/10

Pleasant

25 Apr 2026

Kentresha

Breakfast is good. Building was clean but parking horrible and the mere fact that me getting there after driving seventeen hours to get there only to find out how to pay fifty dollars a night parking.I wasn't expecting that...

Family_with_children

10/10

Exceptional

25 Apr 2026

Tracey

Room was clean, staff was very helpful when needing restaurant recommendations. Great location to Chase stadium and short walk to it.

Partner

10/10

Exceptional

22 Apr 2026

Elvira

Room was nice and quiet, breakfast could have more options staff was nice and warm.

Partner

4/10

Poor

22 Apr 2026

Jennifer

3 days my room didnt get touched had to call for towels bed wasnt made the room had an odor the day i entered. Only one lady was kind and sweet she was a burgundy haired woman she was excellent. The night time black lady promised my room would be done and it wasnt she was kind of blunt and showed not empathy

Family_with_children

10/10

Exceptional

20 Apr 2026

Graham

We had travelled from El Paso to Phoenix and arrived around 11:30 am and there was a baseball game at 1pm..the staff were very accommodating for an early check in and it was a 5 min walk to the ball park, valet parking staff were friendly, rooms were clean and bed was awesome.

Partner

2/10

Poor

20 Apr 2026

Manuel

We had a flat tire on our way to this hotel. We live in Tucson and are a little over 2 hours away. We called and spoke to a front desk person and told her we wouldn’t arrive until after midnight. She told us our reservations would be canceled and hung up on me. I had to suck it up and call her back and pretend like we were “cut off” and beg her to help me. I have a Hilton honors membership and was somewhere able to “check in” remotely. If I’d left it to the woman at the front desk I would have lost our hotel and we would have had no place to stay for the concert of a lifetime. In a nutshell the front desk staff are rude and no help. Lastly, they spray some disgusting scent in the entire lobby.

Partner

10/10

Exceptional

20 Apr 2026

Kim

The breakfast was delicious, the room comfortable, and very clean. The staff was so nice.

Partner

8/10

Excellent

19 Apr 2026

Charles

Sucks that you have to pay to park at a location you’re already paying to stay at.

10/10

Exceptional

19 Apr 2026

Jode

Loved th breakfast sandwich

Partner

10/10

Exceptional

19 Apr 2026

Adam

Honestly one of the best places I've ever stayed breakfast was amazing staff was awesome. I don't usually leave reviews but the way they conducted themselves and the way the hotel was ran I had to.

8/10

Excellent

19 Apr 2026

Molly

Hotel was good, the area is very close to Chase Field and food is nearby. Just be aware that Waymo won't go to the front of the hotel, only to 101 E Jackson, and Lyft will pick you up at the corner of 2nd.

Partner

10/10

Exceptional

18 Apr 2026

Jessica

Perfect

10/10

Exceptional

15 Apr 2026

Lizet

Everything was great. The customer service was great. I was extremely happy.

Family_with_children

8/10

Excellent

12 Apr 2026

Gabriel

Breakfast was good with variety.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Angel

Great

Partner

6/10

Pleasant

08 Apr 2026

Maggie

Staff was super friendly and room was clean. Breakfast was lovely.

Phone didn’t work in our room, pullout bed was in poor condition and we had to request pillows and blankets for it.

One of the elevators simply didn’t work on our 4th level.

Location was perfect for the basketball game.

Family_with_children

10/10

Exceptional

06 Apr 2026

QIN

Walking distance to arena. Pleasant surprise for watching a nba game.

10/10

Exceptional

03 Apr 2026

Sahbreena

Very clean

10/10

Exceptional

29 Mar 2026

Michael

Convenient location

8/10

Excellent

28 Mar 2026

Christina

Staff very friendly, clean. Beds could have been a bit more comfortable. Food was very good and parking was easy even though we required handicap access

Family

10/10

Exceptional

28 Mar 2026

Arianna

Friendly staff. Room was huge and clean