Name: Extended Stay America Phoenix Airport E Oak St
Address: 4357 E Oak St, Phoenix, 85008, US

2/10

Poor

17 Jul 2026

devante

They pick and choose who they want to help.

Partner

8/10

Excellent

14 Jul 2026

Rudolph

Stayed at this location many times never had any issues, it is a little outdated but it does seem like they are trying. They have put in new bed lamps that have USB ports in them for phone charging.

Friends_and_family Family

2/10

Poor

29 Jun 2026

jessica

this place is trash and so is the staff

Partner

6/10

Pleasant

28 Jun 2026

Jasmin

Todo bien, pero se escuchaba demasiado ruidos de arriba y utilidades

Partner

4/10

Poor

28 Jun 2026

Ronald

Nice location

Family_with_children

2/10

Poor

22 Jun 2026

Andrea

Walked in the room and didn’t stay. The place was truthfully a dump. You could smell poop in the walkway. I’ve never seen any lodges hotels motels inns or anything so poorly kept

Family_with_children

2/10

Poor

18 Jun 2026

Rasheed

There were roaches crawling all over the room. Under the AC unit, in the shower, on the walls. My family and i left after walking in that room.

Family_with_children

2/10

Poor

15 Jun 2026

Sarah

My room had roaches! And no tv. And no trash cans. The counters were stained or burnt and the fridge and stove were dirty.

Self

8/10

Excellent

08 Jun 2026

amarr

The lady at the front desk was so helpful in the

2/10

Poor

30 May 2026

Edward

I wouldn’t recommend this hotel to anyone rude customer service they lied to me had me waiting outside the front desk that there was a manager on his way to the hotel waited about an hour and a half for nothing and when I called back they said that there wasn’t nothing they could do for me at the moment and on top of thiat they charged me for $75 dollars for not checking in ….

10/10

Exceptional

25 May 2026

Jakevo

Better than my last stay. But for some reason they're are not putting wash clothes in the rooms anymore

Self

4/10

Poor

23 May 2026

Venkata

The room doesn’t have basic needs like trash bin, napkins or hand towels, bath mat etc.. the carpet and the floor are very dirty. The kitchen is useless

2/10

Poor

22 May 2026

Michael

The hotel is old, run down and not maintained, this is a bad part of town. The room was dirty, sun flower seeds on the floor when I arrived, holes in the carpet, couch and cabinets are beat up.

Self

4/10

Poor

19 May 2026

Jakevo

Park was easy. Air was perfect. But my room didn't have hand towels. And the towels that were there was dirty

8/10

Excellent

18 May 2026

Kimberly

The room was clean and the bed comfortable. The building is aging and the interior was a little worn, but still fine for a quick stay. Having the refrigerator and microwave was convenient.

Partner

2/10

Poor

17 May 2026

Nicholas

This was the worst experience I have had in a while. The photos lied about how well maintain the rooms were and I was hopeful but needed to leave felt creeped out

Partner

4/10

Poor

12 May 2026

Robert

Wasn’t the cleanest hotel, there was missing cabinets and other important safety aspects, smoke detectors. Staff was wonderful but it is poorly cleaned and taken care of

2/10

Poor

10 May 2026

Jessica

Room does didn't lock or fully close, they had roaches, the lights didn't work.

Friends_and_family Family

8/10

Excellent

07 May 2026

Jakevo

The room was dirty

Self

8/10

Excellent

07 May 2026

Kianah M

Price

2/10

Poor

30 Apr 2026

Natanaiel

The non-smoking room that I purchased stunk like cigarettes and mold and mildew it was disgusting the room was dirty I ended up getting a refund and not even staying

Self

2/10

Poor

29 Apr 2026

Diana

Well if you are looking for a roach motel this is it. Reeked of smoke in every room and broken dreams. The depressive energy was palpable for sure. Will never stay in a place like this again.

The pictures are nice. The place is old and stinks of smoke even though it’s non smoking. The people stying there are sketchy to say the least.

Self

2/10

Poor

20 Apr 2026

Alexander Gilbert

Rooms have cockroaches and the bathroom light was not working and no smoke alarms. This hotel needs to be compliant with safety standards first before allowing people to stay there!!!

Friends_and_family Family

4/10

Poor

20 Apr 2026

Bridgette

The first room the air conditioner was pulling from the wall and I could see outside. Because of short staffing no one was at the desk nor answered the phone until 2:45pm. In the first room there was a dead bug in the fridge.

Partner

10/10

Exceptional

19 Apr 2026

Lakeshia

Yes it did

2/10

Poor

18 Apr 2026

Brad

Very run down rooms. Room smelled bad. Everything is old and out of date. Cigarette burns all over the bathroom including the toilet seat. The only saving Gracie was the staff was friendly and A/C worked well.

Family

2/10

Poor

06 Apr 2026

Baron

There were lots of tissues on the bath room floor, the the bathroom door couldn’t open without getting caught on the toilet and couldn’t keep closed, the foldout couch had BROWN stains and didn’t come with a sheet, the chair was 50 years old, it came with no shampoo and conditioner, the customers were sketchy, the front office was closed when it said it was open and the place was generally pretty dirty.

2/10

Poor

05 Apr 2026

Yishmael

We spent nearly an hour to check in because our reservation was lost. Then we get to our that was below subpar. Everything was either old, cracked, or peeling. The two main lights didn’t work, so it felt like a dungeon. NO basic amenities were provided, no hand soap, wash cloths, coffee maker or iron. The beds were beyond uncomfortable, I could feel every metal spring in my body. Only one sitting area in the “kitchen.” The TV was the only good thing in the room. Thankfully, it was only for one night because we refused to wash in that tub. Oh yeah, not to mention the front desk will not be available 24/7. To say our stay here was a disappointment is an understatement. I know the saying goes, “you get what you pay for,” but I’ve paid for rooms in this price range and this was by far the worst.

Family_with_children

6/10

Pleasant

03 Apr 2026

NTAGERUKA

Good for the price

2/10

Poor

01 Apr 2026

ramon

This hotel should not be a option on your plat form

Business

2/10

Poor

31 Mar 2026

Patrick

Rooms are not clean and hotel is not kept up. Staff do not tend the desk after a certain hour (unclear when that is) and don't have instructions on how to contact anyone.

Partner

4/10

Poor

29 Mar 2026

Jose

This place needs lots of repairs and upgrades.

Friends_and_family Friends

6/10

Pleasant

28 Mar 2026

Jacob

We were desperate for a room after all hotels around the airport were booked. Got there around midnight, and the on call receptionist was responsive within 10 minutes and very kind. Room kinda smelled like cigarettes but was overall clean and decent for what we paid.

Partner

2/10

Poor

25 Mar 2026

Denisse

I could not stay in this room. It was horrible and did not match the photos on the website. It was clean but extremely run down, the carpets where stained so bad they looked almost black. I had to book another hotel since I could not sleep at this location. The staff was nice though.

Self

2/10

Poor

25 Mar 2026

Toccara

Pets were welcome, the welcoming was lacking staff was too busy being dry and rushing the check-in so she could hurry up to rush outside to some strange man in a truck SHE ISSUED ME A ROOM WITH NO SECURITY!! The room had no locks.. then she had to go “check” I chose not to stay. I did not reside in this hotel.

Pet

4/10

Poor

19 Mar 2026

Susan

Great location. Rooms were extremely dirty. Asked the maid for a mop because the floors were so dirty and she only had a broom. Homeless sleeping on the stairs and in the parking lot. Our first day we asked the front desk to have a broken light fixed in our room. We asked 3 times and no response in the entre 2 weeks we stayed there.

2/10

Poor

18 Mar 2026

Virginia

I reserved a room at this hotel for my mother. When I took her there and went into the room to get settled in we were horrified. The room looked made up but upon closer inspection there were bodily fluids on the sheets and in the bathroom. It is an old building and it is full of what appear to be low income vagrant type people. They were working on old cars in the parking lot, little children were running around and we witnessed what we believe was a drug deal. The area around the hotel is not a bad area so this was a very unexpected experience. The woman at the front desk was nice enough to let us out of the stay with no charges. I would definitely not recommend staying at this hotel.

Friends_and_family Family

2/10

Poor

16 Mar 2026

Clinton

My stay at this hotel was extremely disappointing. The room was not clean and several basic safety and maintenance issues or impossible to ignore. There were uncovered electrical outlets sinks that didn’t drain properly and even the couch was broken the door to the room look like it had a damaged or compromise lock, which made the entire state stay feel unsafe.
Staff were not available when needed, and the front office was locked. To make matters worse a homeless individual with staying in just a few free feet from our door and there was lots of movement all night long. This added to the overall feeling that the property was not secure or well managed.
For the price and the expectation set, this experience fell far below acceptable standards I would not recommend staying here until significant improvements are made.
(The homeless car is the one pictured with towels on the windows, right next to my room).
I did not take a picture of the sinks. It draining.

Partner

2/10

Poor

15 Mar 2026

Arun

Night staff was very arrogant but the morning staff was really helpful. The room was very dirty including the bedding. The room had a bad smell too. Wouldn’t recommend any family to stay here. It is highly priced for this bad condition room.

Family_with_children

2/10

Poor

12 Mar 2026

Ashley

I did not feel confortable in this hotel. It also did not feel safe. Front desk people are very kind and helpful but the hotel room does not look like the pictures. They ask you why you are staying there and scan every ID. I had to change room reservations.

6/10

Pleasant

10 Mar 2026

Adam

Picture

2/10

Poor

09 Mar 2026

Alfredo

The conditions in this place are DEPLORABLE. The place is INFESTED with german cockroaches. Once a place is overtaken by german cockroaches, it is almost impossible to get rid of them. I paid for a suite and i got a 1 room bed, kitchenette, seating area. I never sat on the couches because the roaches were crawling all over the. They were all over the counters, the banquette, everywhere. There were splotches of blue and pink pank all over the carpet. Even without the splotches the carpet was disgusting and hadnt been cleaned in ages. There were ZERO amenities. No plateware, no iron, no cookware, no hair dryer. No am breakfast, no coffee maker, no anything!!! I booked through a third party, expedia, so cancell8ng would not have allowed me a refund and i was on such a short budget that i wouldnt be able to afford anywhere else in the meantime. Im still distraught after several days post my stay. The sad thing is, this place has so much potential. The staff was very friendly. The conditions however are worse than ive ever experienced. Drug addicts in the shadows getting high...and even one of the maids openly fraternizingbwith one of the guests in an obviously inappropriate way...in public!!! It wouldve been another 60 bucks for kitchenware, but why would i cook there when the roaches are literally all over the counters. I will add photos.

Self

2/10

Poor

08 Mar 2026

Kerry

The room was really dirty. The bathtub was rusty and chipped. The bathroom door didn’t close fully. The mattress on the pullout couch was stained and didn’t have any bedding. Check in took about 20 minutes.

Friends_and_family Family

2/10

Poor

07 Mar 2026

Karen

Terrible…we were a family of four only allowed 2 towels. We saw oaches running up the walls. It had a kitchenette but pans had to be purchased. Busted cabinet, fridge had dents all over. Inwould never stay at another extended stay again.

Family_with_children

8/10

Excellent

07 Mar 2026

Jeremy

It's a great place the rates are just crazy on the weekend

Friends_and_family Family

2/10

Poor

06 Mar 2026

Martin

The microwave in the kitchen was dirty and corroded. There was mold on top of the bathroom tub. I seen a few cockroaches in the room.

Self

2/10

Poor

06 Mar 2026

Herica

Demaciado sucio

Business Self

4/10

Poor

05 Mar 2026

Cheyenne

We did not stay here, we got a refund and stayed at a different location. My children did not feel safe in the area, the room we were put in, the door looked like it had been broken down before. The bathtub was rusted badly around the drain, the pull out mattress had stains all over it. The front desk employee was very friendly and understanding.

Friends_and_family Family

4/10

Poor

05 Mar 2026

Michael

The place is run down looked like a lot of bums are staying there! I had my friend 9mm in my room with me! Would Never Stay there again!

Friends_and_family Family

6/10

Pleasant

04 Mar 2026

Bryan

The room was clean but run down. The parking area was well lit. The location felt a bit suspect and when I went to check in after 11pm the doors were locked and I had to call an operator who had to ring the night staff to open doors and check me in. Their policy was to gather everyone in my party's ID's. (4 persons total) I was not impressed.

Friends_and_family Family

2/10

Poor

04 Mar 2026

Daicy

IT WAS HORRIBLE SERVICE, THEY DECIDED TO CANCEL MY RESERVATION AT 7:50PM AFTER I HAD RESERVE AND PAID WITH 4 WEEKS IN ADVANCE!!! NOT BEFORE CHECK IN TIME BUT AT 7:50PM BECAUSE THEY HAD OVERBOOK THE HOTEL! LEAVING ME WITHOUT A ROOM AT 9PM BECAUSE I WAS FLYING TO GET TO PHOENIX AND FOUND OUT THRU A VOICEMAIL. HORRIBLE SERVICE!

Family

2/10

Poor

04 Mar 2026

Brooke

2 hr chevk in. Bugs. Druggies. Bad.

4/10

Poor

03 Mar 2026

Darren

Dirty sink. Carpet was frayed and missing by restroom

Partner

2/10

Poor

03 Mar 2026

Scott

Worst hotel I’ve had via Hotels.com
Dirty, horrible maintenance upkeep, had to wait at front door to check in for 15 minutes as National had to contact the person on duty. Need to take this off listings page so nobody else books.

Business

4/10

Poor

27 Feb 2026

Sonya

The room was very rundown. Looked like it had been lived in for months and needs to have a deep cleaning done before renting it to another occupant. I was not able to cancel my booking at time of arrival, and I was advised there were no additional rooms to accommodate me. There was a heavy amount of homeless

2/10

Poor

25 Feb 2026

Jolene

Weird smell, probably due to filthy, heavily stained carpet; either someone had disassembled a motorcycle or maybe a body? Light fixture covers missing, adding that just right starkness. TV remote dead, not one single plate or utensil in the kitchen. Need I go on? PS Frint desk was friendly and efficient, that's a plus.

Partner

2/10

Poor

23 Feb 2026

Carl

This hotel is disgusting! The pictures online are nothing like the property. The floor and rug were stained and dirty. The room smelled like feces and smoke. It was more like a run down apartment than hotel. Do not stay here!!!

Friends_and_family Family

2/10

Poor

18 Feb 2026

Petrus Cornelius

Room was dirty and smelled like old smoke. The bath and the microwave was rusted up and dirty. Only 2 towels and we were 4. Had to stay the 9 nights and not once did they clean our room or bring us clean towels. No Glassware,utensils or pots to cook. Fridge was leaking and the hide a bed was still full of crumbs from the previous 6 guests that stayed there. Our feet were black from just walking in there. Door looks like it has been pried with a crowbar. Would not recommend this place to anyone.

Family_with_children

4/10

Poor

17 Feb 2026

Jack

When I checked in the first night, the room did not have any towels. I called the front desk and they said they were delayed in getting towels to the room. I never got towels that night. The following morning, I called the front desk again and they said they would send towels to my room in 30 mins. Two hours later, I finally got my towels. Unfortunately, there was no soap either so I could only rinse off. I ended up taking a shower somewhere else. I don’t expect much, but towels and clean sheets should be the absolute bare minimum when it comes to hotel rooms. Very disappointed in my stay there and I will most likely never stay there again.

Self

2/10

Poor

13 Feb 2026

Siobhan

Got there at 9 pm , very sketchy area. A lot of marijuana smells everywhere. We were given a room on the second floor. We open the door to a very run down room. It had a big gaping hole with a vent only covering in the wall. Looks the air conditioner had been stolen you could literally see inside our room from the outside. When I say hole I mean hole. It was freezing. We could hear every thing from the busy 44th street. Then the smoke detector going off all night. No garbages, no towels, no shampoo and conditioner. I would never sray here again. Definitely not worth 131.00!!! I do have pictures!

Business Family

4/10

Poor

09 Feb 2026

Charles

People allowed to sleep in vehicles in parking lot.
Lots of noise and people hanging out in parking lot.

Leisure Partner

6/10

Pleasant

06 Feb 2026

Jeremy

Prices could be lower but it's very reliable and close to everything I need

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Richard

Awesome

Self

4/10

Poor

01 Feb 2026

Amy

All of my towels were dirty when I arrived. Whole room was dirty but when the stack of FOLDED towels is all dirty, what else wasn’t cleaned? Also will never understand why a hotel can’t clean counter tops and floors. It’s called bleach.

2/10

Poor

30 Jan 2026

Chaise

My fiancé and I stayed here multiple times, including holidays, and each visit had serious issues. Rooms had unresolved maintenance problems, cleanliness concerns, and conditions that were not suitable for a comfortable stay. Even after reporting issues, nothing was properly addressed.
We also experienced unprofessional behavior at the front desk, which caused financial stress and unnecessary displacement. After raising valid concerns, we felt targeted and were later banned without any notice or explanation.
This property needs major improvements in management, communication, and guest treatment. I would not recommend staying here until these issues are addressed.

Business_and_leisure Partner

2/10

Poor

28 Jan 2026

Ryan

Terrible the motel is run down and dirty

Business

4/10

Poor

28 Jan 2026

Megan

My husband and I did not feel safe with our two young daughters here. The whole premises smelled like smoke, with questionable clientele, and even though we requested a non-smoking room, you could still smell remnants of smoke. The bathroom had mold in the tile. We left and booked an alternative hotel.

Family_with_children

6/10

Pleasant

27 Jan 2026

Carol

The hotel was old but seemed to be mostly in good condition, however... there was a dark substance splashed on the bathroom walls that could have been washed off. The electrical outlets were loose so most of them wouldn't hold the cord for a phone charger. There were no wash cloths and, most importantly, NO HEAT. The unit blew only cold air. I would appreciate a refund-- whole or partial, as it wasn't exactly a comfortable night.

4/10

Poor

25 Jan 2026

Gregory

This was probably one of the worst extended stay experiences I’ve had. The initial room they tried to put us in was occupied and dirty. One of a few rooms left we were put in had no shower curtain, lamp missing light bulb, and shaddy. The bathroom also had very dim lighting. They should also have people smoke away from the rooms. Multiple times a day they was a person smoking sitting on the stairs , which lingered into the room. Staff was friendly, stay missed expectation by far!

Partner

2/10

Poor

23 Jan 2026

Adrienn

Room didn’t look anything like the picture. It was super dirty, stained carpet, sheets etc.

Leisure Family

6/10

Pleasant

21 Jan 2026

Trisha

Room was pretty warn, bathroom was small, big stain on the carpet as soon as you walk in.

Check-in staff was okey.

Leisure Family

4/10

Poor

19 Jan 2026

Maria del Carmen

We had to leave to a different hotel. The bathroom tub was rusted, carpet dirty and the beds and room had a very bad smell. No toiletries. The lady at check-in was nice.

Leisure Family_with_children

2/10

Poor

18 Jan 2026

Marc

Room was dirty,falling apart and stunk like cigarette smoke

Business

2/10

Poor

17 Jan 2026

Gerrica

Wouldn't recommend to anyone

2/10

Poor

17 Jan 2026

Monte

Room was NOT clean at all. Room smell, stains on the walls. People trying to come in our room.

Friends_and_family Family

2/10

Poor

10 Jan 2026

Wilfredo

Room was dirty and smell horrible don’t stay here

Business

2/10

Poor

10 Jan 2026

FERNANDO

WORST CHECK IN EVER!!! called to let hotel know i was check in very late due to delayed flight and said it was OK, just call them when I arrived. I did and there was no manager on site after 10pm, then was told their system dropped my reservation and would have to wait 90 min for their night audit to finish to see if they can get me a room at 2am. Dont Stay Here!!!!

Business_and_leisure Self

2/10

Poor

03 Jan 2026

Eric

Sketchy. We saw our room and immediately left to book a different hotel. Parking lot filled with people that came out and stared as we were unloading the car. Avoid if you area a family with kids. Old, smelly, dirty room. No extra blankets or towels. No shampoos or soaps in the shower. Needs serious renovation. Smelled like a smoker lived there for 20 years.

Friends_and_family Family

2/10

Poor

02 Jan 2026

Annette

This was one of the worst motels in my history of almost 100 nights a year. The smell of cigarettes was horrible. Dirty carpet. No soap or towels for the bathroom sink. And the best.... 12 cockroaches. We ended up asking for a refund and driving an hour and a half home.

Business_and_leisure Family

2/10

Poor

20 Dec 2025

Jonathan

The police banging on my door at 3 or 4 in the morning. Only 2 towels when we reserved the room for 5 people and no extra blanket or pillows for our guest sleeping on the fold out couch.

Friends_and_family Family

4/10

Poor

08 Dec 2025

CARALYNN

Grungy would describe the room. Rust in bathtub and microwave, material hanging out from bottom of bed, everything crammed into the space so when walking into the bathroom you got clipped by the tv. Two very thin towels and washcloths with a small bar of soap provided. The bathroom fan was filthy. Noisy from outside. Pool a sick green color. At least the doir locked. Very friendly desk person, the rest of the outside was clean and in repair, the room was disappointing. Not really what you would expect looking from the outside.

2/10

Poor

25 Nov 2025

Nikko

Dated, Dirty, No towels, TV broken and the stove had burnt food or plastic... Disappointing and not worth it.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Halston

Checking in was easy. There was no trash can in my room which was something I hadn’t seen before, but thankful the room was clean.

Friends_and_family Family

4/10

Poor

22 Nov 2025

Denise

I don't know if the air conditioning worked in the parking was easy and felt safe

Leisure Family

2/10

Poor

16 Nov 2025

Hector

Steff support ok
ROOM IS VERY, VERY DIRTY, FLOORS ARE VERY DIRTY WITH BLACK DIRTY SPOTS.
SELL LIKEA DUMPSTER
FURNITURE IS A SECOND HAND FURNITURE
BUT PRICE $158 A NIGHT IS A SCAM

Partner

2/10

Poor

15 Nov 2025

Caleb

Flight was late and their system wont let you check in between midnight and 130am

2/10

Poor

04 Nov 2025

Antonia

Received a call from the property at 5:15pm as I was driving from Los Angeles to Phoenix informing me that they were overbooked and did not have a room for me that night after all. They “bragged” about giving me a refund as if they were doing me a favor. They also mentioned their other location nearby but offered no help in getting me booked there or another property despite me asking for such help. Unbelievably rude and unacceptable.

Partner

6/10

Pleasant

03 Nov 2025

Gabriel

Bed was lumpy and not supported by the frame very well. Decently clean but the room smelled like cigarette smoke

Business Self

2/10

Poor

01 Nov 2025

robert

I never even stayed there. I walked into a dump that stunk, was run down and obviously not taken care of. I went back to lobby which by the way I had ti knock on a door to get them to even come out was extremely rude. This place looked nothing like the pictures in hotels.com. I went back to front desk and they refunded me 460.00. I should have been refunded the entire amount. I then had to go out in a city I don't know and find a place to stay. I was treated like crap. This place should be condemned. I want a full refund

2/10

Poor

25 Oct 2025

Kate

Scary parking lot. Hookers out front of hotel. No ttowels or wash cloths in room. Filthy carpet. Scarey people around entire motel. Phone broke. Light near bed broke. Cigaret burns on sink. All drawers and cupboards are glued shut.
Never received towels or wash cloths. Answering service is useless. Beware of this place!

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

LUIS

Safety was a bit concerning because of the traffic of people that cross through the property. Management addressed it immediately.

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

paula

very nice 👍!!

Friends_and_family Family

2/10

Poor

17 Oct 2025

David

The room was dirty and smelled awful. Carpet had all kinds of dark dirty stains . Bathroom light didn’t work. No towels at all. Sketchy people hanging out in parking lot. Avoid this place.

8/10

Excellent

15 Oct 2025

Beth

Some homeless wandering around. You get what you pay for. Old amenities, but perfect for one overnight near the airport.

Self

6/10

Pleasant

14 Oct 2025

Virgil

The front desk is very helpful and nice to customers.
Front desk did not know that the unit I was assigned to by her that was being worked on inside of the place. She quickly looked up for another room to assign me and is efficient in the process.
Room I was in was it clean, things under the bed and there were trash items there, this I know because I lost an earring in the room looking for it but did not find it.

Business_and_leisure Self

6/10

Pleasant

13 Oct 2025

Guadalupe

N/a

2/10

Poor

13 Oct 2025

Keith Ray

I called the front desk to edit the spelling of the name for check-in. The front desk told me they cannot do it. I will have to cancel and rebook so I did that three times and then when we went to check in, they said they don’t have any rooms available and we couldn’t even stay there worst service in the world

2/10

Poor

12 Oct 2025

Amanda

Our stay was horrible, no security onsite. Upon our arriving I asked for a bottom room and the front desk said there was not one available and put us in an upstairs room. Upon entering the room, the smell of cigarettes hit us - it was so heavy. The carpet was covered in stains and the couch had stains in pain sight. The countertop, appliances, bathroom looked unclean and run down. I was in disbelief. I went back to the front desk and told them we could not stay in that room with the filthy smell of cigarettes and that we have an infant. She changed our room to a bottom floor. Wow! Thinking we were getting a better room. Upon getting out of our vehicle, my niece, grand-daughter and I, several men were standing outside their rooms smoking cigarettes. Entering the room, it smell like bad mildew. The place was not kept up with cleaning. Old furniture. The microwave did not work, and there was no lock on the door, and to top it off there was no hot water. We left the place to get to our appointment, and when we came back the men were still outside smoking and the room had that cigarette smelled. I was upset. Desk services told me they would do what Expedia advised. We ended up staying one night cause we were so tired from traveling. Sometime during the night a lady and man were yelling at each other. leaving the next morning I wanted to speak to the office manager but the doors were locked, lights off. I do not recommend this place. It needs to be close down.

Leisure Family_with_children

2/10

Poor

11 Oct 2025

Brittany

Overbooked

Booked online. My daughter arrived at the hotel. they said they were overbooked and sent her away and never refunded a whole week of a reservation.

Self

6/10

Pleasant

10 Oct 2025

Mathew