Embassy Suites by Hilton Phoenix Biltmor

United States , Phoenix Area - AZ
PHOENIX, 2630 East Camelback Road
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100 reviews shown

10/10

Exceptional

05 May 2026

Fidel Gudino

Best breakfast

Partner

10/10

Exceptional

03 May 2026

josiane

Great location, great staff, great breakfast

Partner

10/10

Exceptional

01 May 2026

Cameron

10/10

Exceptional

21 Apr 2026

Francisco

Great breakfast

10/10

Exceptional

19 Apr 2026

Thaddeus

Comfortable room. The pool and pool area are very nice. The breakfast was great and all the staff we meet were nice and helpful.

Partner

4/10

Poor

18 Apr 2026

Terry

Very out dated. AC did not work. Wasn't nice.

Family

10/10

Exceptional

14 Apr 2026

Natalie

Room was very clean and private. The interior is beautiful. Close in proximity to a lot of great stores and event spaces.

Self

10/10

Exceptional

06 Apr 2026

Teri

We were there for a family event. The amenities were great and the breakfast / snack afternoon were a pleasant bonus. Made for a fun long weekend with the right breaks coming back to the hotel and regroup!

Friends_and_family Family

4/10

Poor

06 Apr 2026

John

I cannot believe this is an Embassy Suites, let alone an Embassy Suites in the Biltmore! Check in staff was obnoxious, even though we prepaid the hotel in full. The rooms are so dated there are permanent stains in the porcelain. Pool is a pathetic little rectangle. Their guest reception was so understaffed, we were only able to get one drink instead of two. Absolutely the only positive is the location, and owners have zero pride.

Family

10/10

Exceptional

05 Apr 2026

Jackson

Very friendly and clean. Happy hour and breakfast were wonderful.

Partner

10/10

Exceptional

05 Apr 2026

Michael

The hotel offered freshly made breakfast, spacious and clean rooms, and a convenient location with shopping and eateries right next door.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Luis

The hotel is amazing.

Self

10/10

Exceptional

18 Mar 2026

Lisa

Beautiful hotel, clean, staff friendly, great location.

Partner

10/10

Exceptional

15 Mar 2026

Niko

All around it was wonderful experience

Family_with_children

10/10

Exceptional

13 Mar 2026

Leticia

Clean room, great breakfast and location.

8/10

Excellent

07 Mar 2026

John

Enjoyed the morning breakfast and Happy Hour. Staff were all very courteous and helpful.

Partner

10/10

Exceptional

04 Mar 2026

Charles

Didn’t use it.

Family

10/10

Exceptional

04 Mar 2026

Arthur

Good location Roomy

10/10

Exceptional

02 Mar 2026

Carroll

Awesome time here with excellent service.

6/10

Pleasant

01 Mar 2026

Craig

The tub was peeling quite a bit and no customer should be using it until it's fixed.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Josephine

Friendly, clean

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Jeremey

Professional and courteous staff with amazing accommodations. Loved the open courtyard and spacious rooms.

Leisure Family

6/10

Pleasant

27 Jan 2026

Brian

Yes, the staff was courteous. However, the AC was off for our first two nights.

10/10

Exceptional

24 Jan 2026

Jessica

Great rooms, awesome atmosphere and location, recently remodeled, excellent service.

Leisure Family

10/10

Exceptional

19 Jan 2026

CESAR

very nice

6/10

Pleasant

08 Jan 2026

ronald

There was no cook to order breakfast on the day we checked out. The front desk said there was some work going on in the kitchen…Disappointing

Partner

10/10

Exceptional

04 Jan 2026

Nick

Room was spacious and clean with comfy beds. Two TVs in the suite. Great pool and great breakfast. Will be back.

10/10

Exceptional

24 Dec 2025

Jeffrey

Great

Business

8/10

Excellent

23 Dec 2025

aliasghar

The hotel is very good, has a great location, and the breakfast was good as well. However, they forgot to clean the room one day. When I asked them about it, they said they clean the rooms every other day. The next day, they also didn’t change the bed sheets. Overall, though, I was satisfied.

2/10

Poor

21 Dec 2025

Steve

Terrible

10/10

Exceptional

17 Dec 2025

Angela

We left before 7 and didnt get breakfast but everything else was great. Chase was very helpful andcordial

Business Family

10/10

Exceptional

16 Dec 2025

Kelly

The room was very nice. I loved the keurig in the room. Great coffee before I had to leave for my meeting.

Business Self

10/10

Exceptional

08 Dec 2025

Leonard

Good pricing

Leisure Family

8/10

Excellent

08 Dec 2025

Ral

This is a beautiful property, with an especially attractive lobby. There were some minor maintenance issues with our room, most of which were addressed right away. The breakfast was typical of Embassy Suites, with a nice made-to-order omelette bar, but the line was often long, and the line blocked access to the part of the buffet with breads and fruits, and yogurt. The selections could have been more varied, for example, some cut-up fruit instead of just whole fruit, and some breads other than just white flour. It would have been nice to have Greek yogurt. We loved the proximity to the Biltmore Fashion Park with its many fine stores and restaurants. The location is great, very convenient to the airport and downtown, and not far from Scottsdale. We were there for 7 days; overall, it was a great place to stay. I am sure we will be back.

Business_and_leisure Partner

8/10

Excellent

30 Nov 2025

Brenda

Overall good hotel stay.

8/10

Excellent

29 Nov 2025

Christine

Had a slight problem at check in where I was told I would be charged for my room, as reception did not have any information from Expedia. I did show my receipt where the room was already paid, but the young lady insisted that the room was not paid for. When I checked out, I did inquire again and explained the situation from the previous night, but was assured that the room had already been paid for and this young lady apologized for the confusion.

Hotel is beautiful, breakfast staff is wonderful!

Leisure Family

10/10

Exceptional

28 Nov 2025

Charlie

Great place to stay! Safe. Clean. Efficient.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Marnie

The room was great, we requested a new room when we got there because it smelled like smoke and we were accommodated immediately!

The room was spacious and clean, the place itself was lovely and the breakfast was delicious!!!

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Sharon

Staff was so accommodating and nice. Loved the area, room was great and really appreciated the wonderful breakfast and happy hour included.

Leisure Family

10/10

Exceptional

16 Nov 2025

Vito

Everything was great thank you

6/10

Pleasant

16 Nov 2025

Diana

This location does not have a hot tub. There was a cricket in the bathroom. The bathroom is very small. The tub floor was peeling. The WiFi was difficult to connect to plus you must be a Hilton honors member to get free WiFi. I love Embassy but would not return to this location. The location is great, all rooms have a balcony, courtyard ambiance is nice.

Friends_and_family Family

2/10

Poor

12 Nov 2025

Alexis

No hot water. Took a cold shower both nights. Staff was aware that the pump was not working and never disclosed. Moved rooms to the other side of the building and was assured hot water was working on that side. I can confirm, it was NOT working.

Business

8/10

Excellent

24 Oct 2025

Patricia

Overall it was a great place to stay but we asked to be due to a couple maintenance issues.

8/10

Excellent

22 Oct 2025

Roberta Megan

There were some minor issues: a remote with dead batteries, the room phone not functioning, and the latch on the bathroom door not engaging, which prevented the door from closing completely. However, the staff was quick to make corrections.

We did not eat breakfast, so I cannot respond to that.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Luis

Room was amazing. It felt clean. Only complaint is, the curtain in the living room has large gaps and you can see in the room when in the hallway. Would like more privacy.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Therese

Clean room, breakfast decent. Housekeeping staff not very friendly.

Leisure Family

8/10

Excellent

17 Oct 2025

Charles

The layout is that as you walk down the corridors you are walking past windows into each living room, and the curtains don’t close completely. Also, the elevators don’t need key cards and neither do the multiple exterior doors (except late at night). So if you don’t like the idea of who knows who wandering around and being able to see you watching tv or whatever then this isn’t the place for you.

Friends_and_family Friends

10/10

Exceptional

25 Sep 2025

Ashley

It as great

2/10

Poor

23 Sep 2025

Tiffany

Terrible experience.

I ended up staying in 3 rooms. Each room had major plumbing issues. First one - each faucet flooded onto the floor, fire sprinkler broken and dripped all night on car keys, bedroom faucet dripped all night. Second room - terrible odor, bathroom faucet was detached and non functional, carpet was soaked from a leak and drenched socks when stepped on. Third room- fruit loops sprinkled throughout pull out couch bed, faucets in bathroom detached from wall. Every tub had cracked base. Hotel needs serious plumbing work to be usable.

Friends_and_family Family

4/10

Poor

23 Sep 2025

Arthur

The water in the shower leaked and could not turn off and the music was playing all night outside the room and couldn’t sleep

10/10

Exceptional

19 Sep 2025

Andrew

Second time here. I really like this place. I grew up in Reno, and it reminds me of the best parts of desert kitsch. Staff is great, breakfast is so much better than other \"Breakfast Included\" places (tip the staff). The Kamby is across the street, and closer to my office, but this is my place.

Business Self

6/10

Pleasant

12 Sep 2025

Terry

Discusting bathtub.

The bathtub was unusable. Rather than refurbishlng it, they poured paint in it and it was cracking. I was there for 3 hot days and couldn't take a shower. Not worth paying for the room.

Self

10/10

Exceptional

10 Sep 2025

James

Awesome staff!

10/10

Exceptional

03 Sep 2025

Jacinda

The staff was great. Easy check-in. The rooms are big with comfortable beds. The happy hour is very lovely with great snacks. The breakfast is fantastic. The area is safe

Leisure Partner

8/10

Excellent

31 Aug 2025

Verified traveler

Nightlights

There are nightlights in every room/corner. There is no way to shut them off. It made it very difficult to fall asleep and stay asleep as the rooms were very lit up. If nightlights are placed in the rooms, the option to unplug or shut them off is a must.
Traveling already makes it hard to sleep, to add an orb of light illuminating the rooms adds to that difficulty.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

Joe

Excellent staff and gorgeous rooms

Leisure Family

10/10

Exceptional

27 Aug 2025

Michael

It was pleasant. Nice breakfast.

Friends_and_family Friends

2/10

Poor

27 Aug 2025

Rebeckah

1st room bathroom faucet was laying on its side, 2nd room air conditioner was making a loud sound, 3rd room air conditioner not working. 77 degrees in the room all night. When asked at 7:00am they said the storm had caused the chillers to not work and they are working on it and all booked up. When returning to room at 9:30pm it is 76 degrees. No discount or accommodation. Very disappointed.

Business_and_leisure Family

10/10

Exceptional

25 Aug 2025

Crystal

We had a convention at the Biltmore. This was a close option and much better price. I love the suites, separate room, fridge, microwave, mini bar and patio. Very relaxing and it includes an amazing breakfast!

Business Partner

10/10

Exceptional

22 Aug 2025

Verified traveler

Love it. Good value!

Love this hotel and all its amenities but the bathtub had cracks and needed redone. Amazing food, drinks and pool. Willl be back for sure!

Friends_and_family Family

6/10

Pleasant

15 Aug 2025

Marlene

Everything was good, the room had a leaking ceiling near the mini fridge area… I reached out to front desk, they said they sent somebody in to fix the issue while we were away for the day but it never got fixed. They didn’t offer to change to a new room, so we just avoided using that general area for our trip. Left a bad memory

Leisure Partner

8/10

Excellent

06 Aug 2025

Janet

Location

Leisure

6/10

Pleasant

05 Aug 2025

Leighton

We have stayed here several times. Although the property was recently renovated, we had some issues with cleanliness and maintenance. The shower was covered in hair and dirt. The staff offered to move us, but our kids were already in bed. The toilet ran all night long....the noise was pretty irritating. The towel hook fell off the wall because it was not even screwed in. The worst part was a smear of blood on the wall by the thermostat in the room. They also charged for parking for the first time ($15)...that was not mentioned at check in. Not sure we will stay here again.

Leisure Family_with_children

10/10

Exceptional

01 Aug 2025

New vacation spot

I was looking for a new destination for a 1 week getaway and thought of Phoenix. The hotel and surrounding area was really nice. Check in was quick and the room relaxing. I even extended my stay one day. Already planning a return trip.

Self

10/10

Exceptional

01 Aug 2025

David

I always enjoy my stay at the Embassy Suites. The staff from the check in counter to the dinning area make you feel welcome.

Business Self

10/10

Exceptional

27 Jul 2025

Karen

We’ve been going there for years and love it. The staff is always great. Melinda was wonderful when we first checked in.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Cherie

Inside hotel made me feel like I was still outside in a small park with the sound of running water, mini bridge to taje puctures on and all that natural light from the large curtainwall.

Leisure Family

10/10

Exceptional

24 Jul 2025

Hoang

It was all around amaIng!

2/10

Poor

21 Jul 2025

Adreem

The front desk manager doesn’t understand anything she talking about.. eventually she’s is going to learn from her mistakes!!!

Business_and_leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Elizabeth

Great location and large room/suite. Omelette bar breakfast was yummy. Spacious common area for relaxing. Pool is standard, no jacuzzi

10/10

Exceptional

19 Jul 2025

Gabriela

The area was quiet. The staff was very friendly, overall it was a well rested we

10/10

Exceptional

10 Jul 2025

Verified traveler

Spacious room that was clean. Staff was very nice. Breakfast was included and was the best hot breakfast with made to order omelets. Great space for family 4

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Janna

Staff was completely amazing!!!!!!

Leisure Family_with_children

8/10

Excellent

01 Jul 2025

Kalisha

Nice hotel

Everything would have been perfect except the a/c wouldn’t cool down and enough and left it humid during the night. Called desk, no one answered.

Partner

10/10

Exceptional

27 Jun 2025

Tim

Very nice recently remodeled hotel, great location, beautiful pool area. Happy hour not so good but included.

10/10

Exceptional

26 Jun 2025

Fernando

Very good location

Leisure

8/10

Excellent

26 Jun 2025

Michael

Great location. Common areas nice but rooms are very tired. Bathrooms badly need modernization

Business

8/10

Excellent

23 Jun 2025

Stephen

This is a great hotel - huge suites, buffet breakfast included, clean rooms, great staff. This was my 10th stay here, I give the hotel 4 out of 5 stars, it’s really a 4,5 out of 5. The only negative is parking - spaces can be hard to find if you are parking late at night.

Business_and_leisure

10/10

Exceptional

21 Jun 2025

claudia

Beautiful property

10/10

Exceptional

20 Jun 2025

Rich

Great place to stay.

Leisure Self

4/10

Poor

16 Jun 2025

Suzanne

I found roaches in the bathroom

Friends_and_family Friends

10/10

Exceptional

14 Jun 2025

Mike

Great accomodations. Bartender could've been friendlier. Would probably stay again.

Leisure Family

4/10

Poor

14 Jun 2025

Kaylena

I have stayed here a few times, which is why I chose to come back for our vacation.

The area is wonderful, walkable, quiet, and safe. We appreciated how respectful everyone was during our stay and how quiet it was, considering we were on the 1st floor. The continental brekfast was great, and the staff we interacted with were kind.

However, we encountered a lot of issues during our stay, including having to request room service on multiple occasions, limited hot water (we had to take cold showers half the time), and issues with turning on and off the water. Near the end of our stay, the sprinkler for the fire system began leaking water.

For the cost to stay here, there should be daily room service and consistent hot water.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

Crystal Hope Chandra

The property is very nice and clean

Business_and_leisure Self

10/10

Exceptional

31 May 2025

Francisco

Very nice

10/10

Exceptional

26 May 2025

BEHNAZ

Clean, Comfortable, and Welcoming

Everything was excellent. The pool was nice, though a bit smaller than it appeared in the pictures. The staff were extremely friendly and accommodating. The room was clean, and the beds were very comfortable. Breakfast was also very nice.

Friends_and_family Family

10/10

Exceptional

22 May 2025

TAMI

Nice amenities

Business_and_leisure Family

10/10

Exceptional

15 May 2025

Andrew

My office is in the Esplanade across the street so this is a great location.

Business Self

10/10

Exceptional

13 May 2025

Miguelina

Excellent

The stay was wonderful! The rooms were clean and the bed was extremely comfortable. Melissa at front desk was awesome! Would stay again.

Friends_and_family Family

4/10

Poor

27 Apr 2025

Allen

The room was in disrepair. Was disappointed after having stayed at this location multiple times.

Leisure

4/10

Poor

26 Apr 2025

Eric

Never again to this place

Very very noisy and impossible to get complete darkness in the room as the curtains let hallway light come through. Poor service at the bar, stayed 30minutes waiting to be served. Bartender was by herself all the time for 30+ guests. Fitness center is small and almost no equipment.

Business

8/10

Excellent

21 Apr 2025

Verified traveler

Great place aside from parking charge

Overall the stay at Embassy Suites was excellent. The rooms are large and comfortable. The location is good and the staff was friendly and professional.

The only reason I might not stay at this location again ( or recommend others stay) is the parking charge. There is more than enough parking at this location even during a busy season. There is no need for a parking charge.

Friends_and_family Family

8/10

Excellent

10 Apr 2025

Terry

Great place to stay.

Good place to say. Clean room. Courteous and helpful staff!!! Excellent free breakfast!!!

Partner

10/10

Exceptional

09 Apr 2025

Robyn

Location, location, location

Leisure Family

8/10

Excellent

09 Apr 2025

Nicole

Nice lobby area and rooms spacious and clean. Comfortable beds but the hotel is freezing! The lobby so chilly and the rooms too. Staff said thermostat tied to hotel. At 3 am the thermostat kicked on finally to warm up room.

Business

10/10

Exceptional

06 Apr 2025

Edward

Nice place to stay

10/10

Exceptional

05 Apr 2025

Toby

We enjoyed our balcony over the pool.

Leisure Partner