Surestay Innsuites Phoenix Hotel & Suites By Bw

United States , Phoenix Area - AZ
PHOENIX, 1615 E Northern Avenue
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100 reviews shown

2/10

Poor

01 May 2026

Thomas

No
Air conditioning wasn't working

10/10

Exceptional

28 Apr 2026

socorro

👌👍

4/10

Poor

27 Apr 2026

Amber

Had to move rooms tv didn’t work hot tub did not work pool was not sparkling clear not even close

Drug paraphernalia in the parking lot

Self

8/10

Excellent

26 Apr 2026

Pam

Nice staff, rooms well sized.

Family

10/10

Exceptional

21 Apr 2026

Wenzel

Very pleased with our stay!

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Michael

Room was ok but smelled like cigarettes when my booking was a non smoking room

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

William

Room was fine. The breakfast was a total disaster.

8/10

Excellent

18 Apr 2026

Peggy

The hotel was great. The only problem was the shower had no hot water. We had to take cold showers.

Partner

8/10

Excellent

17 Apr 2026

Christina

Room was tastefully decorated. Comfortable and clean. Lots of restaurants in various price points were close by. We went to Veggie Village which was delicious. Only complaint was the breakfast or lack there of. Some fruit. Small bagels. A waffle maker. The yogurt was in a machine and it didn’t work well. Some pastries and oatmeal would have been appreciated.

Partner

4/10

Poor

17 Apr 2026

Michelle

This place was pretty run down and not particularly clean. The exterior was especially dirty - the same cigarette butts and broken glass lying around the whole time (3 days) that we were there. Ice maker didn't work. Pool and hot tub did not look clean so we did not end up using them. The person attending the front desk, breakfast bar, etc. was very nice, knowledgeable and accommodating despite being responsible for what seemed like multiple jobs. She was the only employee we saw all weekend.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Jennifer

The staff was superb-very friendly. Way over priced for what you get. Felt something on my feet in bed-it was a CRICKET! The bed was comfortable, but the room felt run down and not sparkling clean. There was no soap by the sink and the AC made terrible revving noises all night. There was a flood in the kitchen area in the morning, so the staff cancelled breakfast. My husband and daughter were very disappointed. Breakfast may have redeemed the stay, as they are big breakfast eaters. I am not, so it didn't bother me. They should have at least put out bread and fruit in the lobby while they mopped. Would not stay here again. We've staying in nice places that were $60 a night, and this one was $230!!

Friends_and_family Family

2/10

Poor

05 Apr 2026

ralph

No water the first night. Property looks to be under repair. Linen should be replaced, threadbare. Trash accumulated in garbage cans. WI-FI was slow and hard to sign onto. Very disappointing for a Best Western.

Partner

6/10

Pleasant

03 Apr 2026

Laurel L

Yes

Family

6/10

Pleasant

03 Apr 2026

Lee

After staying in three previous hotels on this trip this was disappointing. Several things were broken in the room shower base was completely off the wall. The drain hole was exactly that a hole there was no drain stop. One of the bathroom lights was replaced with that it felt like a heating lamp. A bulb in the vanity was missing completely. The main lamp light in the room did not work and the door latch was completely gone. The curtains were dirty and the grounds it self needed to be cleaned. It’s like the more you looked the more things you noticed. I did not feel safe in the neighborhood. Because of the door latch missing I used the room chair to block the door at night. Thankfully this was a one thing we were flying out very early in the morning so we sucked it up. But I would not come back.

Family_with_children

6/10

Pleasant

03 Apr 2026

Christine

Room was very clean. Gap in bottom of door let light in at night and the bathtub floor finish was cracked. Staff were great and accommodating.

Partner

8/10

Excellent

02 Apr 2026

Michael

Room was nice and clean, staff very friendly and helpful.

Partner

6/10

Pleasant

01 Apr 2026

Ella

It’s a motel, you get what you pay for

Self

4/10

Poor

31 Mar 2026

Keyur

Room was missing basic stuff like soap. The breakfast options were terrible and the area not clean. Poor value for the price.

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Ignacio R

The first morning we were there the breakfast bar was almost empty. I told the front desk staff and she said that they hadn’t gotten delivery of goods and that’s why it was almost empty.

Partner

4/10

Poor

30 Mar 2026

Ernie

Parking was fine. As for room conditions unfortunately drain flys where heavy in the room good thing ice machine was near to keep ice on shower and sink drains. The oder of mildew was heavy from sink.
Bud was comfortable but possible bed bug bites.. continental breakfast was sub par only real meal was the waffle machine...

Friends_and_family Friends

4/10

Poor

28 Mar 2026

Lori

The air conditioning was effective, but so loud you couldn't hear the TV. The TV wasn't a SMART TV so I couldn't sign into my Netflix account. The parking was safe and easy. My room was mostly clean, but I did find a cracker on the floor. My check in time was supposed to be 4PM, I didn't show up until after

10/10

Exceptional

26 Mar 2026

Kathleen

Ample parking, comfortable bed and air conditioning was great

Self

6/10

Pleasant

26 Mar 2026

Henri

Convenient to work property is a little run down staff mostly friendly room a little noisy no water pressure and difficult to get hot water in shower overall clean
Newer treadmill in fitness and had the whole place to myself
Parking easy and close
Its a little overpriced... imo

Self

2/10

Poor

23 Mar 2026

Margaret Ann

Wifi worked. Did not need a work area.

Family_with_children

10/10

Exceptional

23 Mar 2026

Stella

It was a very comfy stay. Staff was awesome, room was very clean WiFi worked wonderful. Very peaceful.

Partner

4/10

Poor

22 Mar 2026

Erik

The sign in the room says they have spare toiletries available, but when you call the front desk, they tell them it’s not available and send you to a gas station. The water in the hotel was lukewarm at best and I asked about it and they said they had issues with hot water and Plumbing.

Self

2/10

Poor

22 Mar 2026

Keith

I will start with the only good thing about this hotel. The receptionist was AWESOME! Extremely customer service oriented and a constant positive attitude.

The rest was terrible...

The first room had major wall damage with very poor repair work. The A/C was broken and the room was 98 degrees. There was also no hot water in the first nor second room. The hotel room interiors need a significant remodel.

The BBQs outside had broken handles so most of the burners didn't work.

The breakfast was ridiculous. There were no eggs, sausage nor hasbrowns. The only hot food was from two waffle makers with 30 people standing in line. Even the muffins/bread were pre-wrapped and the OJ dispenser didn't work.

We will never stay here again!

Family

4/10

Poor

22 Mar 2026

DAMIEN

They have downgraded the breakfast. Room was in disrepair. I think they were going through some changes. Have stayed there before and it was great, this last time not so much.

Partner

2/10

Poor

21 Mar 2026

William

In all my years of coaching (15 years), I have never had such an unsafe, dirty, and terrible experience with a hotel. We had 16 rooms and the price was very affordable but the pictures catfished what was really offered. The hotel does NOT look anything like the pictures. There was no soap in the rooms (even hand soap), bugs in the rooms and in a few beds, NO HOT WATER, not enough towels (the crew said “we are at capacity - but we found a giant bin full of dirty towels that were not washed for multiple days). Our teenagers had a man and women employee just walk into rooms without knocking and when questioned about it the hotel employee said “that didn’t happen.” This is an embarrassment of a property that is no higher quality than a 1-star hotel. We were stuck there because we paid for it and with 45 high school athletes. We couldn’t afford to lose the money and change hotels. NEVER stay at this location unless you want to feel dirty and unsafe without any customer service.

Business

4/10

Poor

21 Mar 2026

Erik

Hotel hot water is not hot, it’s more like lukewarm at best. The shower was clean, but taking a shower was not a pleasant experience with lukewarm water.

4/10

Poor

20 Mar 2026

Lonnie

No soap available, shower was lukewarm. Something is wrong here.

Partner

2/10

Poor

19 Mar 2026

Irene

I stayed one night and my room was not in the main building. Had to drive to the main building to get their complimentary breakfast. Food choices were lacking.
There was absolutely no or barely hot water in the shower. Even if the weather in Phoenix is hot, I do not wish to take a cold shower. When I tried to call the front desk, the phone in the room does not work. If your room face the main road, it is very noisy with cars passing by. No sound proof whatsoever.

Family_with_children

6/10

Pleasant

19 Mar 2026

Sheree

There is no elevator to help you get up to the second floor which can be a problem with heavy bags. We didn't have any warm water until the last day we were there. It was not hot then but at least it was lukewarm. We had trouble getting housekeeping to clean our room. The week we were there they cleaned it once and that was because we actually heard them in the hall and went and got them. They also ran out of soap so we had to buy our own.

Family

2/10

Poor

19 Mar 2026

Sandra

Clean the room have soap for the rooms make sure your blinds will close mop the floors fix the showers get better toilets

Family_with_children

6/10

Pleasant

19 Mar 2026

Crystal

The front desk staff was very nice, which made up for the 2 hour wait to check in. The room was comfortable and clean but not well maintained. The bathtub had paint peeling from the floor exposing rust, the faucet handle was loose and not easy to turn on, towels were very small and scratchy not soft at all. The handles for the sink were not secure to the countertop. The hot tub was nice and hot but the bubble jets did not work, there were used towels left everywhere around the pool. Then the free breakfast was very limited and the area unkept and not clean with very cheap paper plates that were not strong enough to hold a bagel. If I had not been completely exhausted after a 25 mile bicycle ride that day I would have just cancelled my reservation after the first hour of waiting for my room.

6/10

Pleasant

19 Mar 2026

Linda

The room wasn’t very clean. The floor was filthy. No soap was provided. Breakfast was ok.

Partner

8/10

Excellent

18 Mar 2026

Roxana

Nice place to stay.

Friends

4/10

Poor

18 Mar 2026

Adam

We booked this hotel based on the very positive ratings on Expedia, but we have a very poor time. Here are our notes:
1. There was a water leak in the room above us which caused us to evacuate it for the day. It ruined our plans and we missed out on a big spring training game and couldn't resell the tickets. There were water/mold stains in the shower area.
2. There was no soap in the facility. No soap in the bathrooms by the breakfast area, no hand soap in the restroom, no body soap in the shower.
3. In the breakfast area, there were no napkins and the coffee was undrinkable. The half and half was left at room temperature and they only had sugar free jam.
4. Check-in was listed at 4 PM, but our room wasn't ready until 5 PM. We had to wait until 7 PM to get bath towels.
5. There was a domestic incident outside our room around midnight. One of the neighbors opened his door and blasted his stereo out to the public at max volume. Whenever a door closed, the room shook.
6. While the staff were friendly, the hotel seemed to be very understaffed. The front desk person was also the breakfast cleanup person. It seemed like there weren't enough maintenance and cleaning staff.

Verdict: Avoid! Spend the extra $100 a night at a nicer place instead of messing up your trip.

Partner

6/10

Pleasant

18 Mar 2026

Kathleen

The room was clean. The continental breakfast was lacking. The only option was waffles or cereal. It worked for 2 nights.

Family_with_children

2/10

Poor

17 Mar 2026

Beatriz

Beg bugs upon arrival. Checked in super late like at 11:00pm and once I opened the door was able to see all the bed bugs walking on the beds. Cancelled reservation asap

2/10

Poor

16 Mar 2026

Donald

Terrible stay! Will be demanding a significant refund. Here 4 ‘and five days. On all five days we complained that there was no hot water, and we had to go to the front desk to do that because on all five days, they never answered their phone connection to the front desk. One desk clerk said that she was the only one there and didn’t have time to answer the phone. That’s absurd. Only decent thing was the swimming pool.

Partner

2/10

Poor

15 Mar 2026

Bruce

Worst place I’ve stayed in in a very long time

Friends

2/10

Poor

14 Mar 2026

Heather

This hotel does not deserve the rating it has on hotels.com. The room entrances are from the outside like a motel and our door had a gap at the bottom that you could see to the outside. There was a roach crawling on the chaise lounge in our room. The rooms seemed to be very clean though. The breakfast should not be advertised as they only have waffle batter, yogurt, cereal and a few breads. We went to breakfast an hour and 20mins b/f it was over and there was no waffle batter left, no juice, no coffee, no yogurt. There was no one working the area and a lot of upset guests. When the front desk gal was asked about refilling the breakfast she said she was the only one there and she couldn't do anything about it. You can't advertise that your hotel stay comes with breakfast when you don't provide breakfast. They do not provide any eggs or meats ever so it was very poor especially for the rate they charge per night. I would not recommend staying here.

Partner

2/10

Poor

12 Mar 2026

Zack

Checked in late at night and key didnt work to get into room. Went to front desk and they \"upgraded\" us to a suite. It was terrible. Super hot in the room, no towels and super dirty and run down. Tried to get some sleep as we only needed to stay 7 hours. Went to get into bed and found bed bug eggs. Left right away.

Family_with_children

6/10

Pleasant

11 Mar 2026

Rebecca

The property was clean and the staff was friendly and helpful.

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Mischa

I was hoping I could post a good review to counter the negative ones. However, after having a door lock that had loose screws, a shower that was luke-warm at best, no TV remote....and this was just the first room we were in. Our second room had to slam the door to close and no body wash in the shower. One positive note about the room, you could take off foot calluses with your towel. Sound deadening between the rooms was pretty good, especially for what appeared to be an older building. Staff was super friendly and was quick to assist when we contacted them. Looks like Best Western just bought this property. Hopefully they will make improvements.

Family

8/10

Excellent

10 Mar 2026

Margaret

I wasn't there for work, but if I had been the desk, its chair and the Wi-Fi would have been fine. The TV mounted on the side wall a foot from the bed was a bit uncomfortable but there was always the sitting room to watch TV from. Staff was helpful in changing my room from poolside to 2nd floor with a mountain view.

Self

2/10

Poor

09 Mar 2026

Tennille

We tried to check in early and I was told they couldn't accommodate us, which I understand. I kept checking back periodically to see where we were at, no luck. Then I come back in to check again, what are you getting? It was it for the next hour the entire staff was eating lunch

6/10

Pleasant

09 Mar 2026

Joyce

Internet was good, breakfast was good, coffee was excellent. Friendly staff. Was here for 3 days and had no hot water. I reported it 3 times and i still had no hot water. I am older and have arthritis and taking a cold shower each morning was not good! The room was nice, very comfortable bed in separate room with fold out couch in living room, and handicap parking right there, but the water situation was really upsetting.

Family

4/10

Poor

09 Mar 2026

Melissa

The hotel needs updating. The bottom on the bathtub is peeling off. The room was clean. We had a horrible room location, it was next store to the storage area. The staff made noise and was talking really loud at 4am, 5am etc. we lost sleep for two nights. They should not vacate the room next to the storage room. The breakfast they offer is more of a continental breakfast.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Karin Margarete

Pleasant stay!

Business

4/10

Poor

09 Mar 2026

Robert

Documentation was incorrect. Owners are capricious. difficult to enter. Poor accessibility. Rocks on paths. Trash here and there. No interest in staying again.

Family

2/10

Poor

08 Mar 2026

Jacob

This hotel is essentially a repainted motel 6 that has seen better days. Grossly overpriced. Blood stains on the walls, coffee machine broke (no coffee for breakfast), had to eat cereal out of a cup, and the only “napkins” they could offer at breakfast were tissues. This place is struggling. The front desk guy overnight was a good guy though—helped breakup a domestic dispute in the room next to mine.

4/10

Poor

08 Mar 2026

Julian

This hotel is very unfriendly to anyone with disabilities. There is no elevator and no one to help bring luggage to the room. The beds are very high off the ground, and the towel rack is also high and difficult to reach.

The breakfast was rather disappointing. No eggs or other protein, just cereal, a toaster, and a waffle iron. They only had fresh fruit occasionally.

When we checked in, there was no mention of the fact that we had to request servicing of our room. So our room was cleaned one day but then not cleaned the next day. We were out most of the day and returned to a dirty room and no refreshed supplies. The housekeepers had left for the day, so there was nothing to be done.

This hotel is nowhere near to what I had expected based upon the other reviews. It is not up to the standards of a Best Western property. I do not recommend staying here.

Friends_and_family Family

4/10

Poor

07 Mar 2026

AMBER

Terrible experience with the staff. Minus the male front desk manager. Wish we knew his name. He was kind, upbeat, informative and really went above and beyond. But Kirby at the front desk was horrible. We asked about the housekeeping and she said you only get housekeeping if you request the night before. I asked for extra towels and wash clothes and an extra blanket. She gave me 2 towels. The male desk person saw us by the pool and we asked him about our requests at the front desk. He personally cleaned our room and provided all we requested. The breakfast was terrible. Not only was the options limited, in the 3 days we were there, there was bananas once, but never had any other fruits. The yogurt machine was broken 2 of the 3 days. The juice machine ran out. My husband requested a spoon from Kirby and her response was \" breakfast was over, I can't give you a spoon\". The room was comfortable updated and clean.

Partner

2/10

Poor

06 Mar 2026

Daniel

Dirty old property water was not hot treadmills didn't work no coffee everything seem to be broken
Don't stay there worst experience ever

Family_with_children

10/10

Exceptional

05 Mar 2026

Scott

I had some apprehensions as I approached the property late the first evening at check in. By the next day I couldn't have been more wrong. Everything (room, bed, sheets, bathroom/shower, lobby, pool) was very clean and in great condition. The staff was also very friendly and helpful. As mentioned prior, I was very impressed with the cleanliness of the bed & sheets as well as the pool. I would definitely recommend and would absolutely stay here again.

Self

8/10

Excellent

05 Mar 2026

Lori

The room was clean. The continental breakfast was minimal. The housekeeping staff did not come to clean my room/ make my bed for the duration of my 3 night stay.
The property is nice and quiet.

Self

8/10

Excellent

04 Mar 2026

Gary

Good location for our needs.
Breakfast - limited bland offerings

10/10

Exceptional

03 Mar 2026

Tim J

Very comfortable

Self

10/10

Exceptional

02 Mar 2026

Mary

Everything was wonderful here, it was clean and in a safe area, welcoming to pets with a little grass area, easy in and out and everyone was nice!

4/10

Poor

02 Mar 2026

Dave

Shower was weak and cold.

6/10

Pleasant

02 Mar 2026

Debbie

We had to get body wash for the room. No tv service at all. Didnt find much variety at breakfast.could not call from room phone (i left my cell phone at a restaurant ans needed to call them)
Will not stay here again.

Partner

6/10

Pleasant

02 Mar 2026

Christine

Great staff. Not a full breakfast.

Partner

4/10

Poor

01 Mar 2026

Yevette

Hotel is old, ac do not work the greatest, we had a running toilet and the hot water was only ever warm. For the cost per night I would recommend spend a little more and stay at a nicer place. Friendly staff, but not worth the stay. Would not stay here again.

Partner

6/10

Pleasant

01 Mar 2026

Katherine

Bedroom area was clean and the bed was comfortable. The bathroom was clean, but the facilities were not in great condition. The gym was very limited, and some of the machines didn't work. Breakfast was basic, but fine.

2/10

Poor

27 Feb 2026

Andrea

I got 20 beg bug bites from sleeping in the bed that are super painful and had to disinfect everything. I travel a lot for work, and that was a first.

Let's say the bed bugs were beyond their control. Still awful. The internet was extremely slow. There was no hot water. When I entered, the air conditioner was on full blast, and the room was freezing. There were several black hairs on the sheets and shoers curtain.

Self

4/10

Poor

27 Feb 2026

Judy

The check in person was unfriendly and a bit on the rude side. I didn’t know there wasn’t an elevator so it was quite inconvenient to haul our suitcases up stairs as we are older folks. The foliage around the building was dead and littered i.e. paper and cigarette buds. No hot water the first night and was told that was because the place was full. The laundry room smelled bad.

Family

4/10

Poor

27 Feb 2026

praveena

There was no hot water.

Family_with_children

2/10

Poor

27 Feb 2026

RONALD

Phone didn't work, floor lamp didn't work, only one washcloth per room with two guests in the room

4/10

Poor

26 Feb 2026

MARIE

Water was never hot, had to ask for hairdryer, some of the lights didnt work, no pool towels at 3pm an little options for breakfast at 0800.
Would not recommend

Self

4/10

Poor

26 Feb 2026

Robert

Trouble checking in, the free breakfast was bad.
We were told that because the hotel was full, that was the reason for no hot water for our 4 night stay.

Partner

6/10

Pleasant

26 Feb 2026

Margaret

Positive: The room was clean and in decent condition and the beds were fine.
Negatives:,the breakfast was nothing but empty carbs. Not even hard boiled eggs or yogurt. We ate someplace else each day. The water in the shower never got past tepid for temperature. Bring ear plugs, as the hotel is next to a very busy street and there is a lot of road noise.

Partner

4/10

Poor

26 Feb 2026

Jered

Missing safety latch for the door.
Water for the shower was to hard to turn on because it’s broken and then it wouldn’t switch to hot or even warm water. Didn’t realize this until I wanted to go to bed.

Self

6/10

Pleasant

25 Feb 2026

DANIEL

the room was just OK, could not get the access key to work, had to have staff let us in each time we wanted in.

10/10

Exceptional

25 Feb 2026

Chadwick

Staff were super friendly, room was clean and comfortable. Nice view of Lake Mead from the balcony. The hotel was not a resort and glitzy like those in the strip, it was affordable, clean, and convenient. Hoover dam was just 4 minutes away and Las Vegas was only 20 minutes down the interstate. Would recommend to anyone and will be staying here next time I’m in the area.

4/10

Poor

25 Feb 2026

Stephan

The shower in the room didn’t work. I didn’t realize there was a problem until I got up this morning. Was forced to go into work feeling less than optimal. Also the remote for the TV in the bedroom wasn’t functioning. I explained all this to the front desk as I checked out but they said there was nothing they could do about discounting the room as I had paid on Expedia. The rate was impossible to change so I was charged full price. Just not worth it. I’ll never stay there again! I felt that I definitely did not get my moneys worth.

Self

6/10

Pleasant

25 Feb 2026

Galen

There was no daily room service. Floor was dirty. Continental breakfast was minimal. Nothing hot but coffee.

Partner

2/10

Poor

25 Feb 2026

Margie

No hair dryer in room, cleaner was so strong in room burned my eyes, every day they ran out of bananas , hot tub was broken, I came home to eat dinner close to 7 pm I had to wait outside with my ice cream melting so they could clean my room they didn’t read the computer notes no fragrance had to have my door open to sit out for hours cold shower phone didn’t work no shampoo or body wash rude front desk girl toilet broken no do not disturb sign cleaners forgot to restock my coffee and shampoo body wash daily !

Friends

2/10

Poor

24 Feb 2026

Michelle

Will never come back to this place room had NO working AC, TV didnt work, phone didn't work. Next morning tried to go eat breakfast the guy didnt even start it yet at the time it was supposed to be served no coffee.

Family_with_children

10/10

Exceptional

23 Feb 2026

Susan

Spotless room, friendly staff

8/10

Excellent

23 Feb 2026

Noel

Comfortable place to eat

8/10

Excellent

22 Feb 2026

Pamela

Room and staff were fine

Partner

10/10

Exceptional

21 Feb 2026

Linda

I was very impressed. It had a comfortable setting. Thank you.

Family

8/10

Excellent

20 Feb 2026

LORENA

Room was not spotless but it was good enough for the few hours we stayed. We had to ask for toilet paper and towels when we got there. Continental breakfast was okay. Its a good place to stay when you are only there to sleep, get a quick breakfast and get back on the road.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Leticia A

Noisy buzzing and equipment for several hours at night. Room was not stocked for 4 night stay and I had to keep asking for supplies. Staff were professional and courteous. Room clean. Walls really thin as I could hear neighbor snoring loudly.

Partner

2/10

Poor

20 Feb 2026

Nick

Shower did not work in my room. It also did not work in my colleagues' room one door over.

Self

6/10

Pleasant

18 Feb 2026

Michael

Room was fine, but the \"breakfast\" was pretty minimal and the hot tub was inoperative. I've stayed at this property many times in the past but since it became SureStay it seems to have declined a bit. Front desk staff is hit or miss. You might get very friendly, and you might not.

Pet

2/10

Poor

17 Feb 2026

Shirleah

The sheets were dirty and housekeeping wasn’t going to be available until 9am. I had to leave the hotel due to the unsanitary conditions, there were also no other options. I opted for a refund and took business elsewhere m.

Partner

6/10

Pleasant

16 Feb 2026

joohee

Room

4/10

Poor

16 Feb 2026

Mark

The room smelled like cherry urinal cakes. The security was zero. The outdoor areas were trashy. Best Western shame on you.

Leisure Self

10/10

Exceptional

16 Feb 2026

HECTOR

Room was clean. Staff friendly. Would stay here again. Thank you.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Kevin

Credit the owners for trying to update this property- somewhat successfully but don’t expect a lot of amenities here. Nice people at the check-in desk.

Leisure Partner

4/10

Poor

13 Feb 2026

Deb

First room couldn’t control the temperature and the shower knob was falling off. No hair dryer Trey said one was in the room). Went to have breakfast the next morning we went to breakfast and it was dismal. Took a glass of orange juice and after one sip, threw it away as it tasted sour. We asked for a new room and they gave us one. In that room one bed might have had a broken box spring as it sagged so much. Two ice machines in the place and one was broken. No water available in a vending machine even though our credit card got charged. Overall, this hotel is very run down.

Friends_and_family Family

2/10

Poor

10 Feb 2026

Sara

At 9:30 pm I wanted to take a shower. There was no water. My son was already asleep so I didn’t want to call maintenance.

Business

8/10

Excellent

09 Feb 2026

William

Easy check in

4/10

Poor

07 Feb 2026

Lee

Loud (thin walls, could hear everything next door), lots of barking dogs, floor of shower completed peeled off, sink faucet head and tub faucet head not secure…

Business

8/10

Excellent

06 Feb 2026

Yvonne

This hotel is clean and decent, it may not look like that from the outside but it was clean. I think the bathroom matainance could have been a little better but it was ok.

6/10

Pleasant

02 Feb 2026

Tom

I hate the Hotels.com sends me these emails to review the place we stayed, but at the same time, \"Oh well...\"
The room we stayed in was dated and has aged poorly. Fresh paint and new flooring can only do so much.
The bathroom vanity was in dire need of a sanding and new finish, the shower head was loose, and the hot water was lukewarm.
It was nonetheless a good stay, but be forewarned, \"You get what you pay for.\"

Self

6/10

Pleasant

02 Feb 2026

David

Staff was nice, room was nice.

Bathroom shower/bath faucet was just weird rotated 360 degrees and needed to me at an unmarked location to get hot water. Door didn't close easily/normally but was secure once closed. Staff also didn't close door to latch it closed once, but I was luckily there to fully close it. Would have liked the hdmi ports accessible on the TV.

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