Hilton Phoenix Tapatio Cliffs Resort

United States , Phoenix Area - AZ
PHOENIX, 11111 North 7Th Street
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100 reviews shown

10/10

Exceptional

12 Jun 2026

Veronica

Was a beautiful and relaxed weekend with my kids. We all enjoyed. Definitely recommend and will book again

Family_with_children

10/10

Exceptional

12 Jun 2026

Tanner Brent

Was clean and kids loved the pools

Family_with_children

6/10

Pleasant

10 Jun 2026

Kim

The falls pool area was great the rooms need updated and dusted and cleaned bettet

Family_with_children

10/10

Exceptional

10 Jun 2026

Alejandra P

I really liked all the pools and the food and drinks at the pools. I felt like I never had to leave and could stay all day at the resort. It had about 6-7 pools, but one main big pool area had a kids slide, which my son loved. The rooms were spacious and cleaned every day. They were really flexible with check in and check out and were on top of all of or needs. I stayed for 6 days but could have spent two weeks here. One of my favorite hotels that I have ever stayed at.

The only negative thing I can say is that for such a large resort and that many pools, they should add a kiddie pool area and way more slides. They definitely have the space for it and would attract more people.

Family_with_children

10/10

Exceptional

10 Jun 2026

Esteban

Family_with_children

8/10

Excellent

09 Jun 2026

Anthony

Mostly a great spot. I don't like that you can't bring drinks or food to the pool. And parking is terrible. Some guests were rude to us because of a parking situation out of our control.

Family_with_children

10/10

Exceptional

08 Jun 2026

Mya

Best honeymoon ever

Partner

10/10

Exceptional

08 Jun 2026

Athena

We enjoyed our time very much, room service was great and the staff was very friendly!

Partner

10/10

Exceptional

08 Jun 2026

Meagan

We loved the resort! Very clean, spacious, great amenities. Cliffside was worth it for quiet area with less guests and more parking. We also loved the pool. Didn’t get to use the gym or spa but wish we had more days to do so!

Partner

10/10

Exceptional

08 Jun 2026

Anna

What impressed me most was the staff. They treated the resort as if it were their own business and took tremendous pride in every interaction. I've never experienced such a dedicated, helpful, and welcoming team. The resort itself is beautiful and feels authentically Phoenix, with a distinct sense of place that made my stay even more memorable. I would gladly return.

Friends

10/10

Exceptional

08 Jun 2026

Sequoia

During my stay, I had two separate interactions with a front desk employee that left me feeling overlooked and uncomfortable. On both occasions, I stood in line waiting for assistance while the employee appeared to avoid helping me, despite being available at the desk. Each time, I was ultimately assisted by another staff member who came out to help.

What was particularly concerning was that after I had been waiting, the employee immediately assisted other guests who arrived after me. This occurred on two separate occasions and created the impression that I was being treated differently. While I cannot speak to the employee’s intentions, the experience left me feeling undervalued as a guest.

I am sharing this feedback because I believe every guest should receive prompt, courteous, and equitable service. I hope management will review these interactions and reinforce the importance of providing consistent customer service to all guests.

Business Partner

10/10

Exceptional

07 Jun 2026

Tyler

Staff went above and beyond. I have never experienced such service

Family

10/10

Exceptional

07 Jun 2026

Ana

We enjoyed our stay

Friends

10/10

Exceptional

07 Jun 2026

Joseph

I loved it!!!

Self

10/10

Exceptional

07 Jun 2026

Adolfo

Pools are great

Partner

4/10

Poor

07 Jun 2026

Michael

The room was clean. The amenities were not great. The cantina bar was not open because there was not enough staff. Could not watch the NBA championship game on any tv. Could connect the phone or laptop to tv because it was an old tv.

Family_with_children

6/10

Pleasant

07 Jun 2026

Matt

The staff was very friendly

Partner

10/10

Exceptional

07 Jun 2026

Derek

Second time coming here with the whole family. The pool, room and dining was excellent.

Family_with_children

10/10

Exceptional

07 Jun 2026

Tami

Great rooms, pools, and food options!

Family_with_children

10/10

Exceptional

06 Jun 2026

Cynthia

Braden at the front desk was amazing but then again every staff member we encounter was happy and really enjoyed their job. Everyone was courteous and helpful. The driver of golf cart had been there 34 years. Several employees talked about how much they liked the ownership and loved their job. I was here with my daughters visiting my eldest daughter
In the Army and our stay was just exceptional!!! Thank you.

Family_with_children

8/10

Excellent

05 Jun 2026

Yacob

Great experience

Family_with_children

8/10

Excellent

05 Jun 2026

TIMOTHY

pools and coctail bar excellent. Staff all accommodating.

10/10

Exceptional

04 Jun 2026

Maranda

I traveled with a friend and we had an excellent time. The hospitality of the staff workers are top-notch. The resort is very clean. I didn’t get to try the buffet, but I heard that the food was delicious at the buffet. The food at the bar was very good. Everyone was just very welcoming and friendly. I can’t depict in words how wonderful my short day was and how amazing I was treated definitely recommend and I definitely will be back.

Friends

10/10

Exceptional

04 Jun 2026

Erica

10/10 super accommodating, wonderful experience

Friends

10/10

Exceptional

04 Jun 2026

M VICTORIA

Service was wonderful room was great would definitely stay there again

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Armida

Family

8/10

Excellent

02 Jun 2026

Kerry

pools were great, staff was helpful (especially Jenna Lee at the Cliffs pool) Breakfast buffet at the Point in Thyme restaurant was very overpriced.

Partner

10/10

Exceptional

02 Jun 2026

Denise

Absolutely amazing experience. Staff was so friendly and accommodating. Will definitely be back.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Karen

The property is absolutely beautiful! Would stay there again!!

Partner

10/10

Exceptional

01 Jun 2026

Marcie

I absolutely love it if I go back, I will decide to go to the same hotel

8/10

Excellent

31 May 2026

Doug

Pools were good, staff very friendly but can be a little slow by the pool to deliver drinks.

Partner

10/10

Exceptional

31 May 2026

Esha

I had a great experience during my short stay at the Hilton Phoenix Tapatio Cliffs Resort. From check-in to check-out, everything was smooth and enjoyable. Bella, who assisted me at check-in, was welcoming, professional, and made the process quick and easy.

The resort was clean, comfortable, and well-maintained, and the staff provided excellent customer service throughout my stay. Although my visit was brief, it was a very pleasant experience. Thank you, Bella, and the entire team for making my stay a great one. I would gladly stay here again and recommend this resort to others.

Friends

10/10

Exceptional

31 May 2026

Grant

Great place to stay, very cozy and beautiful! They cater to your needs to make sure your experiences are pleasant. I will definitely return with friends and family.

Self

6/10

Pleasant

30 May 2026

Renae

I did not care for how expensive the park was and not being able to take your own food in

I stayed at the other facility last year and it was so much better

Family_with_children

8/10

Excellent

30 May 2026

Charles

My only criticism is that parking was insufficient around my suite. I understand that it was a holiday weekend and the resort was packed. This was just an inconvenience, and I would recommend that you visit this fine resort.

Partner

10/10

Exceptional

30 May 2026

Ricky

We came for our 40th wedding anniversary and everyone went above and beyond to make our stay enjoyable. Kristine the sales manager and Jose the bell captain were especially caring as they were helpful in planning our dinner at a different point of view restaurant which was a superb experience. We would highly recommend this location for your next staycation.

Family

10/10

Exceptional

30 May 2026

Ruslan

Enjoyed with Hilton standards.

6/10

Pleasant

30 May 2026

Courtney

On day one , my Initial impression… I was very pleased with check-in. Staff was very pleasant. Poolside service was great . Special shout out to Lexie , Nate and April .

Unfortunately, on day 2 , I had an unpleasant interaction with a server named Joshua at The Falls. To make matters worse we experienced a leak in our room from the ac unit . Maintenance came out twice in an attempt to resolve the issue.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Victor

Older property. Pleasant staff

Partner

4/10

Poor

29 May 2026

Robert

Beware of the resort fees charged at check - n when booking your room on this site. Got me twice.

Friends_and_family Family

8/10

Excellent

29 May 2026

Rayan

Overall good due to the pools. But the rooms are really starting to show their age. The carpet smells, and the bathrooms are really outdated.

10/10

Exceptional

29 May 2026

Nicole

Great stay for the price, nice pools and clean room

Friends

10/10

Exceptional

28 May 2026

Hilda

The service was great! Quickly received my room key and they even gifted me some wine. We only stayed one night but it was worth it. Bed was comfortable and the room was clean and big enough for us two have two separate meetings. Highly recommend staying here, the pool views were amazing.

Partner

10/10

Exceptional

28 May 2026

Leah

What an amazing experience staying at this resort! Beautiful clean rooms , amazing customer service! Friendly staff
I will definitely give this a five star plus

Family_with_children

10/10

Exceptional

28 May 2026

LaTosha

I loved the rooms and amenities! Sadly the pool bar was closed the whole week of the stay. Downside is there was very very minimal parking next to our room. We had to walk uphill and past 3 building to get to our room if we left our room past 5 PM

Business Partner

8/10

Excellent

27 May 2026

Jeffrey

Nice resort and great food in restaurant.

Partner

6/10

Pleasant

27 May 2026

Lisa

We enjoyed everything about our stay EXCEPT the parking. This is an extremely large property with most rooms up very steep hills. There is a significant shortage of parking when the resort is relatively full. The drive paths throughout the resort are very narrow and cars / trucks are parked everywhere outside of parking spaces because the parking is so limited and this makes it impossible to get by some of the vehicles. There doesn't appear to be any monitoring of the vehicles - how they are parked or if they have a parking pass. You pay $10 a day additional for parking yet you may not get a parking spot. I would not recommend this resort if you will have a car and want to come and go from the property or have issue with walking up hill for a distance to get to your room.

Partner

6/10

Pleasant

27 May 2026

Krystal

The main pool area was under maintenance. We stayed at the adult pool and enjoyed it. Only thing the restaurant at the adult pool was closed. Front desk staff was very helpful! Loved the restaurant on the cliff! Beautiful views!

Partner

8/10

Excellent

27 May 2026

jodie

The property is nice. The staff is stretched thin, I think, because I had some temperature problems in my room and it was hard to reach anyone.

Self

2/10

Poor

27 May 2026

Qadriyyah

Was stung by a scorpion inside the room it was inside the bed

Partner

10/10

Exceptional

26 May 2026

Hillary

The pools are amazing and the views from every angle are breathtaking!

Family_with_children

6/10

Pleasant

26 May 2026

Angela

Outdated rooms

Family

10/10

Exceptional

26 May 2026

Jayda Renee

It was a great stay! Lots to do, good food and amazing views!

Partner

8/10

Excellent

26 May 2026

Kimberly

Older property. Nice amenities. Great views of the mountains.

Self

10/10

Exceptional

26 May 2026

Gina

The beds were extremely comfy and the rooms are nice and spacious. Love that pools and spas are open late aswell

Friends_and_family Family

8/10

Excellent

25 May 2026

MIKE

Had a great stay

Family_with_children

10/10

Exceptional

25 May 2026

Donna

Super clean room with amazing comfortable beds! Great place to stay!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Andi

Very nice spacious rooms.

Partner

4/10

Poor

25 May 2026

KATHRYN

Was unable to use the pool. Checked in on Saturday evening. Had to check out on Sunday morning and forgo all weekend plans.
The family next door were exceptionally loud and obnoxious. I don’t understand why the hotel would put a single traveler next to a family with small children.

Self

10/10

Exceptional

25 May 2026

Darshan

Nice location.

Family

8/10

Excellent

25 May 2026

Kristian

Loved the room service

8/10

Excellent

25 May 2026

Stephanie

Room was clean and spacious (king sig suite). Lots of space to spread out. Bathroom was not as new as the pics showed, but still clean. Walls were pretty thin, so if you have a light sleeper, bring earplugs or a sound machine.

Partner

10/10

Exceptional

25 May 2026

Alexandra

The food and service were exceptional! Everyone was so helpful and nice. One of the best teams. Two of the only things I found lacking were that the mattress was pretty uncomfortable, like it hadn't been rotated in a while. And that if you make a reservation for the spa online it doesn't allow for a couple to book a room together. Thankfully, the staff at Tacaloma was able to accommodate and fix this day of!

Partner

10/10

Exceptional

25 May 2026

Josh

Always a great stay at pointe tapatio. Nice, spacious rooms and friendly staff.

Friends_and_family Family

8/10

Excellent

25 May 2026

Briosha

The hotel was awesome ! Made us feel like we were in a whole other world with the scenery and views and vibes . The staff was great and when we needed something there were there ! The only downside I would say with this property is the parking situation there. It was Memorial Day weekend so we expected it to be busy but not to the point of having to walk so far for parking or it being limited

Partner

10/10

Exceptional

24 May 2026

Coco-Chanel

AMAZING room and the service I loved all the pools.

Self

10/10

Exceptional

24 May 2026

Karl

Loved the breakfast and pools

Family_with_children

8/10

Excellent

24 May 2026

Zulma

The property is very beautiful and well kept. Check-in and check-out was very fast and easy. The room was not what I expected. I mean it was ok. However, not as bright and across from pool as I was led to believe. The breakfast buffet and restaurant choices were excellent.

Family_with_children

6/10

Pleasant

24 May 2026

Katerina

It was super busy when we went which I can’t blame the resort for but this hotel is very outdated also the weekend we went which was memorial weekend they were doing a bbq and charging $15 for a hotdog and you couldn’t bring your own food or drinks in. They were doing bag checks. I think the pictures make this place look better than it is. The bathrooms smelled and looked like they had a lot of water damage and the room just looked like it went through a lot. I think if they updated a lot of things this place could be amazing. It had a good base just needs lots of updates. It’s also not in the best location in my opinion. It was okay I wasn’t super blown away. I think the buffet breakfast was the best thing here but even there the service wasn’t that great.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Alvaro

Too many walking around smoking weed in the lobbies and by social areas. Place was super ghetto. Had to switch rooms until I finally settled on the third option with a broken fridge, busted shower head and mold in the bathroom and had to be busted back into my room with security with my whole family soaking wet after swimming because the card reader wasn’t working on our door. Asked for an allergy sensitive room and the filter was caked with dust in a 2 inch layer. I won’t be staying here again to say the least. The Expedia site won’t let me add pictures of the things I listed above.

Family_with_children

10/10

Exceptional

23 May 2026

Jonathan

For an established older resort it was very well kept and clean. The amenities were well beyond what I expected for the price. The staff kept in contact without being too obtrusive to make sure I was satisfied.

10/10

Exceptional

23 May 2026

Isaac

Mother daughter trip was amazing, beautiful pool and property we enjoyed walking around.

Friends

10/10

Exceptional

22 May 2026

Cyrus

It was cool.

Self

10/10

Exceptional

22 May 2026

Malachi

Staff were fantastic, room was great and cozy, exterior is a bit dated

Family_with_children

10/10

Exceptional

22 May 2026

Theresa A

Great room great services

Partner

10/10

Exceptional

21 May 2026

Crystal

Loved the pools!

Partner

6/10

Pleasant

21 May 2026

Brionde

The resort is good for a quick getaway. Whether that be as a couple or with family. The food was good and the drinks were as well. We loved that they had golf carts to take you wherever you needed to go. Our only complaint was the rooms were a bit outdated and the tub — had stains that just would not come out. We reported this to the staff and they sent someone to attempt to clean it but … no luck. So we just used shower shoes which was a tad uncomfortable… but other than that, a decent getaway for a quick stay. Would rate it a solid 6/10.

Partner

10/10

Exceptional

21 May 2026

Cassie

Room was clean pool looked cute amazing veiws around

Self

8/10

Excellent

21 May 2026

Katrina

The property is a beautiful resort, the staff was really nice but, I think the rooms need to be updated...2026

Partner

10/10

Exceptional

20 May 2026

Merik

Rooms are very clean staff are very good. Pool is clean breakfast was very good I recommend this place to everybody.

Partner

8/10

Excellent

19 May 2026

Heather

For the price, this was a fine stay. With that said, the facilities are in need of a major update. The rooms are really dated, furniture is stained, and plaster is cracked in several areas. The description is a bit misleading - several of the pools are quite small and one is off limits to kids. The family pool area has signs saying there is food and drink delivery but there isn't. The water slide was never open when we were there. We enjoyed the big pool areas but they are very crowded on the weekends.

Family_with_children

10/10

Exceptional

18 May 2026

Alan

Beautiful setting, the staff was incredible, and the food was very good!

Partner

10/10

Exceptional

18 May 2026

Alexander

Thank you

Partner

10/10

Exceptional

17 May 2026

Carly

10/10

Exceptional

17 May 2026

CASSANDRA

Only issue I had was when you turn hot water on shower, the pressure went very low & went to warm/cold water instead of hot water.

Friends

10/10

Exceptional

16 May 2026

Miguel

Niceeeeee place to enjoy with Family and friends staycation approved

Friends_and_family Family

10/10

Exceptional

16 May 2026

Kimberly

I love staying here when I come to Phoenix! The property is beautiful and the staff is always so helpful and friendly! The property has several pools to help relax during your stay. I want to commend the employee who helped me to check in he was so friendly and helpful! Thank you for always making my stay wonderful!

Partner

10/10

Exceptional

16 May 2026

Mark

Great relaxing stay.

Partner

8/10

Excellent

15 May 2026

Linda

This was a fun resort to stay out. Very unique design being built into the. There was construction going on near my building so I just used the adults only pool in the center of the resort. Loved the restaurant A Different View but wished they were sitting outside. We could go onto the patio for pictures though. The sunset was amazing. There was a large corporate group the first night I stayed there that was loud but the second night was more calm. Staff members were nice and responsive to questions.

Self

10/10

Exceptional

14 May 2026

Da'Quan

Great resort to stay at with friendly helpful staff

Partner

8/10

Excellent

12 May 2026

Beth

Having multiple pool options was great!

Comfortable bed.

Great to be able to get food service to the pool areas.

Lovely location in the mountainside.

Parking should be included though.

8/10

Excellent

11 May 2026

Sandra

This resort needs an upgrade.

Family_with_children

6/10

Pleasant

10 May 2026

Melissa

Property has the potential to be amazing if they would update everything it’s just super old. There is no bar at the adult only pool which is also very small.

Partner

8/10

Excellent

10 May 2026

Marisa

Patio wasn’t clean, lots of cigarette butts, no chair like other patios we saw and we had the worst room in the area with a sort of jail cell like dark and damp feel on the bottom level. Perhaps because we arrived late at night and with kids they thought we wouldn’t notice.

Pool at The Falls is phenomenal! Redeeming!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Jessica

Beautiful stay great family fun comfy beds

Family_with_children

10/10

Exceptional

10 May 2026

Amer

The views of the mountains were absolutely stunning. The property is beautifully maintained with impressive architecture. Breakfast was a standout, offering both buffet and à la carte options. The selection of pools was another major plus, with plenty of choices for families or adults.
Overall, a beautifully situated property that delivers on scenery, comfort, and style. Highly recommended

Family_with_children

8/10

Excellent

09 May 2026

Jennifer

Overall good spot, it seemed a bunch of repairs were going on with part of the waterfalls. My “falls view” room was not as expected.

The staff at the pool cafe were really great, Jewel was very friendly and nice!

Check in and out was a breeze

The beds were hard tho so sleep wasn’t as easy to get

Family

6/10

Pleasant

09 May 2026

Yashika

The rooms were okay. Very outdated and could use a deep cleaning. And replacement of furniture. Microwave not in room. Experienced two door issues and maintenance came quickly to replace batteries. The resort is an elevated motel experience with lots of pulls and amenities. Great location and there is a water slide that my family enjoyed. Room service was awful for $100 everything was over cooked and tough to eat. The room itself doesn’t really uphold the Hilton standards.

Family_with_children

10/10

Exceptional

09 May 2026

michelle L

Pool and front desk staff were amazing. The property itself could use a little clean up (paint, carpets, wallpaper) but all in all for the cost it was a great stay.

Partner

8/10

Excellent

09 May 2026

Forth Princess

Rooms were clean, hotel was nice.

Friends