Metro Phx Apartments

United States , Phoenix Area - AZ
Phoenix, 8242 N Black Canyon Hwy
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100 reviews shown

2/10

Poor

23 Apr 2026

Richelle

A person was able to open our door while we were asleep in the middle of the night. Cockroaches alive and smashed to the wall. Stains on couch (regular brown and a red unidentified stain), stain on pull out bed sheet and mattress (brown), no blankets or top sheet for pull out bed. Listed as queen beds (family suite) really fulls. One towel in each bathroom. No dishes and silverware, one cooking utensil. Bathroom doors couldn't be closed all the way for privacy. Doors on bedroom where glass, motion light kept waking sleeping child and couldn't be deactivated. Exposed lighting wires in the ceiling.

Friends_and_family Family

2/10

Poor

21 Apr 2026

Tiffany

I woke up to management at 10 am in my room yelling at me that I had to pack up and leave. She let herself into my room and had already searched the place the security was bagging up my belongings. Now I sit at my new hotel e no clothes no groceries and only one pair of sandals. She got an attitude also with me yesterday when I carried my dirty towels into the office and asked if I could please have some new towels where housekeeping was and she told me I was responsible to wash my own towels in linens which is unheard of at a hotel I don't know what the big deal would have been just to give me a clean towel.

Self

2/10

Poor

21 Apr 2026

Joel

I ended up leaving the property with out spending the night. Dirty place with broken front door. Definitely a smokers room and I had a baby with me.

Family_with_children

4/10

Poor

18 Apr 2026

Dustin

Definitely won't be staying here again.

Friends

10/10

Exceptional

13 Apr 2026

Sedin

Amazing

10/10

Exceptional

13 Apr 2026

Sedin

Staff are amazing, the security guard is like family, good people, good people

2/10

Poor

11 Apr 2026

Regina

None of the pictures on Expedia are update, they are pictures from years ago. The rooms stink, the hallway carpets are dirty and trash everywhere, the sidewalks haven't been washed down in years, the pool was green and slim floating at the bottom. Lots of street people. The women at the front desk were very accommodating and tried to fix the situation. We finally stayed at a loft there because when we rented it, it didn't give address until after we paid again and landed up being the same place. Rented a kitchenette with no microwave, no kind of dishes, no coffee pot, 2 out of 3 tv's didnt work, you pay to wash your towels and sheets, no cups, nothing. After complaining they did get us coffee pot and new pots an pans, cups and silverware and they had someone come out and fix the pool but it was still green when we left and they did bring a cable box for 1 tv and a cable for the other. I should not have to complain to get everything corrected but they did try. Unsupervised kids running around and swimming in the pool the next day when it was still green and not ready. Never did get the microwave we asked for. I've never stayed at a hotel that makes you wash your towels and sheets and pay for it at their laundromat. The GM and ladies at the front desk did try and get us things we asked for. Sorry but nothing like the listing at all nor the second listing either.

Pet

2/10

Poor

08 Apr 2026

Leah

Room was not clean and was run down.Walk was broken TV didn't work, internet didn't work?And microwave broken, they came to fix it and still did not fix it.There's nobody there on check in and could never reach anybody in the office

Friends_and_family Friends

2/10

Poor

05 Apr 2026

Marilyn

Very dirty, cockroaches everywhere. Front desk goes home after 8 pm and you are on your own after that!

Friends_and_family Family

2/10

Poor

03 Apr 2026

Jose

I do not recommend staying here. Place is not what the picture look like! It is very dirty, old, smells like smoke, and people walking around at 5am shirtless. Just go and spend your money somewhere else not kid friendly at all!!

Family_with_children

10/10

Exceptional

03 Apr 2026

Gabriella

Clean Rooms Nice And Spacious Family Friendly Freeway Access

Family_with_children

10/10

Exceptional

01 Apr 2026

karly

Great

6/10

Pleasant

31 Mar 2026

Yesenia Chavez

The space was great! Nice big hotel room. The only problems were: pool didn’t look clean and safe, there were a lot of shady people after dark at the property, two roaches came out of the kitchen sink, some of the light switches did not work.

Partner

2/10

Poor

30 Mar 2026

Jose

Horrible. You have to clean your own room from previous tenants. No clean sheets. Second room was equally dirty. Didn't finish my stay there. Didnt get a refund.

Friends_and_family Family

2/10

Poor

26 Mar 2026

linda

Dirty room. Cigarette and marijuana smell in room. People roaming and staring. Not safe.

Family_with_children

10/10

Exceptional

24 Mar 2026

Andrea

Amazing staff very accommodating

2/10

Poor

24 Mar 2026

Jesus

This place is literally terrible ! It’s full of hookers and drug dealers ! Literally right in front of my family there was a guy dealing with no care ! Also walked into the room and started inspecting and going up the stairs there was pills just laying there and a piece of hard can’t stuck to the floor . Bath tub was disgusting filthy like bad ! Hair everywhere sheets stained . Even the manager Sara walked the room and said she was super sorry about it and then told her about the the guy drug dealing and said he was ok not to worry about him . And talked to them about a refund and they said contact hotels and hotels said get ahold of the managar and no answers and no way to contact her at all ! I do not recommend this place at all !! Still haven’t got a refund !

4/10

Poor

24 Mar 2026

Elvia

I would not recommend staying at this property. It is apparent the rooms need to be upgraded. Website states room has utensils, cooking and dinnerware. It did not. Further only 1 towel per bathroom was provided. No trashcans in bathroom. The tubs appear to need refinishing. TVs did not work. When I spoke to manager I was told the dishes were on order but they did not know when they would arrive. The towels were being washed and she would said maintenance to check tvs.maintenance never came that day. Next day I went to talk to manager again told her we never got the items I requested nor did maintenance arrive. Maintenance person did come.AC filter was so dirty and wrong size which is why it was most likely not working. He brought a trash can, broom and filter. He did replace filter, fixed tv. Ceiling fan was so full of dirt couldn’t even use as most likely all that dirt would go into air.the switch for the fan was missing only had the plastic screw part which most likely would need pliers to grab to turn it on. Did not get cookware or dinnerware utensils. I had to go to Walmart and buy items so I could use the stove to cook. No paper towels provided either in kitchen. The door lock is so old and the door did not shut tightly it’s obvious the door had been repaired as they used a metal plate by lock to try and get it tight however it did not. I told mgr my reservation had been made a 9 days in advance they had plenty of time to ensure the room was adequately prepared.

Family_with_children

10/10

Exceptional

24 Mar 2026

Irene

Clean room

4/10

Poor

23 Mar 2026

Marissa

When I arrived to check in the staff was nice. However I began to get a sense of what the place is like. Guests/ residents were arguing with staff. It happens. I soon realized people actually live there. I thought it was apartments that are like town homes that are used, I’ve stayed in some similar in Florida but are used for vacations or trips. Room was okay. No window blinds, just curtains. One even being hanged by nails, the sliding door bar for the lock was also held up by nails. I mean do what you must but not for a room that is meant to get people to stay in. Door could let me push on the handle and I could see the door hinges. If someone really wanted to bust through they could. No deadbolt. Our toilet was plugged, I called and left messages, no one called back after saying they would. I could only call with no answer because we only stayed to sleep and would get up early and come back late at night since we had a tournament and plans. The room next to us had a medium sized dog that growled at my son (we have dogs) my son was scared a little. Also the first night someone was banging on a door for a while and again in the early morning. Dog was also barking late at night for a while which I don’t mind that as much but it probably would bother people. Also the music blasting. The basketball court was not painted like the pictures. Oh and roaches were found the day before we left!! I mean it’s bound to happen when you stay at an actual low cost apartments!

Family_with_children

4/10

Poor

23 Mar 2026

Monica

Supposed to be non smoking the room smelled liked cigarettes and an ash tray it was so bad we smelled like smoke and ash trays. Then people just smoke in front of our door that has a no smoking sign and let the office know and nothing was done. They said they were going to send someone with air freshener, no one came we had to buy our own and that did not even help. The TV did not work at all just turned on no cable no nothing. Just straight static. Blankets were the thinnest thing ever only provided one towel for two people. Has a kitchen no supplies. Coffee maker with coffee pot to make any coffee. There was coffee provided also no filters.

Partner

2/10

Poor

23 Mar 2026

Ruben

Don’t fall for the advertisement, that place is a dump, everything is damaged on the inside shower curtain curtains cut, writing on walls inside room, doors, all damaged on the bottom, penetrated cigarettes smoke, I’ve never been in a place that made me feel dirty until this one, I had to grab my kids and get another room elsewhere for the weekend.

Family_with_children

2/10

Poor

22 Mar 2026

Yinn

I booked smoke free room but the whole building smell like smoke. Only one tiny trash can out of the whole apartment. Only 2 towels, 3 thin pillows for 4 people room. Dogs barking, people in and out after midnight. I would not recommend.

Friends_and_family Family

2/10

Poor

22 Mar 2026

David

Room was unable to occupy. No room reassigned, no refund or reservation canceled .

2/10

Poor

22 Mar 2026

Yadira

Room was it what was demonstrated on line room was filthy, it was 9 at night and room still wasn’t ready for check in door was broken and would not close properly, sheets were full of hair and stains gum was stuck to the walls horrible experience

4/10

Poor

22 Mar 2026

Veronica

The photos are misleading. I didn’t feel safe staying there. There wasn’t a way to lock the door from the inside.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Seth

When we got in our room the smell was really bad, and I do not have a very good sense of smell and it was strong to me. It may have been mold. My son also sat on the couch and had black marks on his shorts so I took a towel to the couch and the towel was filthy from whatever was on it. After a couple of hours my nose and throat started getting scratchy from whatever the smell was so I told the front desk we can't stay in the room. She said they didn't have any more rooms so I could checkout if needed but since I went through Hotels.com they couldn't cancel my reservation. I called and Hotels.com tried to contact them and they wouldn't answer. I went back to the desk and everything was closed at 8:15 PM which seemed very strange. I got a new number to call and they told me I could leave but it was up to the manager on whether I would get a refund or not. I did leave because I determined it wasn't healthy for my son or myself to sit in the room with whatever that smell was and I am still awaiting that decision. The hotel itself is absolutely nothing like the pictures. I have stayed in some rough places in my day and this one is right up there. If you are a solo male looking for a place to sleep for the night you would be fine, however I would not bring kids or stay any longer. There is a kitchen however our room had no utensils at all but did come with a couple of plates and cups.

Friends_and_family Family

2/10

Poor

21 Mar 2026

Jose Luis

I arrived at 8:00pm. When I got my room and pass code to my room I opened it and there were guest already in that room. It took them about another hour to accommodate me in a different room.

2/10

Poor

21 Mar 2026

Jose

Avoid! Room smelled like mold, amenities in room were missing. The only amenity worth it was the pool. There was blood on the old pull out bed. Also, the door looks like its been broken so many times it looks weak. Many more things to complain about but book at your own risk.

2/10

Poor

19 Mar 2026

Kristin

We had a 4 night stay booked but only stayed 1 night. I will be seeking a refund for 3 nights. It was the worst experience and the posting should be considered fraudulent

Family_with_children

6/10

Pleasant

19 Mar 2026

Karl

The staff is fighting an up hill battle on this one. Next to interstate so lots of road noise. A/C did not work in our room...for Phx this is not great. Some occupants are rude.
The room layout is good. Some have multiple bathrooms and separate bedrooms.

Family

2/10

Poor

18 Mar 2026

Jazmin

WORST PLACE EVER!! EVERYTHING about the place was DISGUSTING! I'm So Disappointed! There was blood on the pillows, floors were dirty, the doors didn't want to open & were all stained, & people smoking in the 'non-smoking' rooms! NEVER AGAIN! Worst part was that I wasted money on two rooms that I didn't & couldn't stay! They gave me NO refund back! SMH

Friends_and_family Family

2/10

Poor

17 Mar 2026

Cynthia

dirty and roaches present

2/10

Poor

16 Mar 2026

Tenika

I had a very disappointing experience at this property. Check-in was disorganized and I was asked to leave and come back because no rooms were available, only to return and have the front desk not even remember speaking with me. The room itself had a very unpleasant odor and felt like it had only been quickly put together. I also paid for late checkout until noon, yet housekeeping entered the room around 10:30 AM while my family was in the room and I was making my way back from the pool with my son. As I approached my door to put in the code it did not work so I stopped her at the bottom of the stairs to ask if the code had changed and mentioned I had late check out. Of course she hardly spoke English so the only thing I understood was, if I had late check out the code should be the same as before. But it was not, I couldn’t get back into my room. Thankfully the rest of my family was still in the room to let me in. Overall the stay felt poorly managed and unprofessional. If check in didn’t happen so late I would have not stayed and would have asked for a refund. I simply wasn’t in the headspace to be going back and fourth to demand that refund. Would not recommend this place to anyone.

Family_with_children

2/10

Poor

16 Mar 2026

Andre V

The online images are not accurate. It’s a dump. Our room was not ready by 8:00 pm despite check in time of 3:00. There were homeless people all over, even sleeping in the stairwell. I’m sure there was plenty of hookers turning tricks on the property.

2/10

Poor

16 Mar 2026

John

I normally don’t fill these forms out. Keep in mind while I’m on list. I could never make up. TV didn’t work on cable. Toilet was not bolted to the floor. Light bulbs are missing in lamps. Room had a weird odor. Let everybody realize it was from the dishwasher drain. Water was leaking from the upper unit into our bathroom. The water leak was fixed that night. The rest of the deficiencies was fixed sometime the next day, the only good thing any interaction we had with the ladies at the front desk was great

4/10

Poor

16 Mar 2026

Jacquelynn

Rooms full of roaches doesn’t look like the pictures is clean minus the tub n the bugs

4/10

Poor

15 Mar 2026

Browin

Multiple issues, bed was made with dirty and used sheets despite being told the best cleaner had cleaned my room. The room was cleaned and ready almost 2hrs late, check in time 4pm our room wasn't ready until about 5:40pm, there was a ton of guests all coming in while I checked in complaing about no pots and pans, no pillows, (apparently they had been stolen) room was too disgusting to stay in, food left on tables, floors too sticky from cleaners not diluting cleaning solutions enough... And it sounded like every guest had a hard time with the smell in the rooms. Our room smelled awful, and we checked out after day 1 of our stay. One guy waited a long time for his room, just to come back in while I was still checking in, to inform the staff he walked into a room that had people already in the room... Staff was absolutely amazing though, kind, professional and handling all the complaints to the best of their abilities with respect. Security/maintenance guy was cool and super helpful, and the ladies at the desk smiled through their really bad day.

Family_with_children

2/10

Poor

15 Mar 2026

Jennifer

I checked in and they gave me a room with a terrible condition, I asked for a refund & they said they are not able to help me, the lady front desk a
Said she was checking the room to see how it was, once she came back she just told me to ask for a refund and I was good to leave

Partner

10/10

Exceptional

15 Mar 2026

Crystal

Nice pool and bbq area

Pet

10/10

Exceptional

15 Mar 2026

Crystal

Safe homey place

Pet

10/10

Exceptional

15 Mar 2026

crystal

The property is pet friendly with an enclosed dog park security is on point and it feels like home

Pet

2/10

Poor

14 Mar 2026

Russell

Check in was late and room was not clean. Manager was having a hard time. Roaches was inside and outside. Lots of homeless walking around the property and plenty of teenagers roaming the premises!

Family

2/10

Poor

14 Mar 2026

Diedre

Took over an hour to check in. Lobby was full of people who had also been waiting up to four hours to check in. Door to my room didn’t close properly. Room smelled weird. Stains on walls and sheets.

Self

4/10

Poor

14 Mar 2026

Richard

Roaches. My door was broken the code to get in didn't work. Employee was rude at check in.

Partner

10/10

Exceptional

10 Mar 2026

Mary Louise

The property was spacious, and my unit was as large as an apartment, so I had plenty of room to spread out. The pool was great, but the best thing about it is that I went down there to see spring training games, and its location just north of Phoenix meant that I was within a half hour of all of the ball parks! The people running the place were very nice as well!

Self

2/10

Poor

10 Mar 2026

Verified traveler

This property was horrible. We arrived late at night and the lobby was locked. The armed security guy walked to the door, and told me to call the number on the door. He would not open the door, I have to assume that is because it is a bad neighborhood. I called the number and no one answered. As it was now about 3:00AM, looked for another hotel. I would recommend looking elsewhere, this area did not feel safe at all.

Friends_and_family Family

2/10

Poor

10 Mar 2026

LORRIE

absolutely disgusting.when we arrived,we couldn't enter our room .the neighborhood had their pitbull unleashed at the door we watched a drug deal go down in the parking lot.The room was filthy the carpet on the stairs and the couch was stained almost black looks like it's never been cleaned. lifted the sheets on the beds there were stains and hair all over the beds. the floors were never swept there was food and dust all over the rest of the floor.my daughters were terrified and crying we left and found a new hotel I would not have this place on Expedia (I would like to know how i could get a refund)

Family_with_children

2/10

Poor

10 Mar 2026

Devyonne

Absolutely disgusting experience. The room had roaches, smelled strongly like urine, and clearly had not been properly cleaned. Several things in the room didn’t even work. It felt dirty and very neglected. No guest should have to deal with bugs, terrible smells, broken amenities. I would never stay here and strongly recommend avoiding this place.

Friends_and_family Family

2/10

Poor

09 Mar 2026

Jerry

We arrived late after the office had closed. When we went into the room it was disgusting. The room stunk, and it was infested with german cockroaches! The sheets all had stains on them, and the pull-out coach was never cleaned. When I removed the cushions, the crumbs of many meals and someone's underwear were on top of the pull out under the cushions. Once I pulled out the mattress, the sheets were still dirty, and had something brown spilled on them. The room looked nothing like the booking photos, and the coffee machine was missing the pot, making it unusable. Disgusting!

Friends_and_family Family

4/10

Poor

08 Mar 2026

Cristobal

There’s something wrong with everything. There is no front desk, TVs and half the outlets don’t work, the smoke detector was taped to the ceiling, doors and doorways were cracked and poorly repaired, and the window curtain fell off its rack while I was staying there. Yes it’s a cheap option but definitely comes with its share of issues.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Domonique

Never come here.

2/10

Poor

08 Mar 2026

Humberto

Bad, didn't feel safe. Room was dirty and old.

2/10

Poor

08 Mar 2026

Rosario

The internet rating for this hotel was erroneous. It was rated as four stars only to find out later that it was two and a half stars, maybe. The strict non smoking policy was fraudulent. As soon as we opened our room, the smell of smoke was overwhelming. The listing was, in fact, fraudulent. Because it lacked basic amenities and the room was in disrepair. If I was hotels.com, I would no longer affiliate with this property cause it will give you as a much of a bad name as it is for them. I do not recommend this property to anyone traveling.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Zuleyka

This is the worst hotel I’ve ever stayed at.. the room reeked of piss and poop and cigarettes… our money was not given back

Self

6/10

Pleasant

07 Mar 2026

Katina

Friendly staff

Self

2/10

Poor

07 Mar 2026

Emma

Checking in was very difficult, there's no front desk. Never got check in instructions after booking, and had to call the 24/7 number multiple times, it kept going to voicemail. When i finally got through they couldn't find my booking, it took half an hour from the time i got to the hotel for them to find me and get me into the room. The room had cockroaches and after 2 nights I'm covered in bug bites. The second night there was water pouring from the ceiling in the bathroom, i called twice for maintenance and no one ever came.

Friends

2/10

Poor

06 Mar 2026

Lilyvette

I wish these reviews were honest so I wouldn’t have experienced this terrible place!!!!! The check in process took a while. It was all on the phone and they send you a door code, the code didn’t work. The first door you walk through the door was broken and the code was not needed so anyone could walk in. They send a maintenance man who took 30 mins to come get the door open. Then he was in the room an additional maybe 20 minutes attempting to fix the door, I finally told him to come the next day. We didn’t want to touch anything but it was so late we just went to sleep. At 6am there was someone banging at the door. My children were so scared, luckily they stopped after a few seconds and left. There was a lot of foot traffic and let me not forget the smell, it was terrible. If they invested in remodeling and new furniture it has potential but right now it’s a 0/10!!!

Family_with_children

8/10

Excellent

06 Mar 2026

Roberta

Staff was very helpful, even though very busy.

Family

2/10

Poor

02 Mar 2026

Rochelle

The pictures are a scam !! Depending on the units some are filthy smell like animal urine , burn holes in sheets nothing wiped down or sanitized!! Honesty I had to fight for a different room I couldn’t even sit inside I sat in my car until they agreed to change the room AFTER stating they had no open rooms an I couldn’t get a instant refund to even purchase a different hotel !!! Very disappointed in the service

2/10

Poor

02 Mar 2026

Roy

The property was run down, and I was not comfortable with the looks of the people I was seeing walking around the property. There was no staff or anyone to talk too. I did not get my room number or a code until after I got there and texted and called. The door code did not work and I could not get a response from anyone for a correct door code. I did not feel safe there and i feel like i was mislead about what the property was.

Self

4/10

Poor

02 Mar 2026

Akira

Our stay had several challenges that made it difficult to fully enjoy the experience. The building itself appears somewhat outdated, and we experienced an issue accessing the entrance door. The access code provided did not work on the exterior door, and we had to call the support number to have someone let us in, which resulted in about a 15-minute wait. Unfortunately, this access issue was never fully resolved during our stay.
Inside the building, the hallways felt humid and did not seem well ventilated. In our room, the smoke detector appeared to be taped in place, which raised some safety concerns, especially since there was a noticeable cigarette odor. We also encountered a few bugs in the room. Additionally, one of the bathroom walls had a visible crack that looked like it had been patched and painted over.
Due to these concerns, we requested a refund and submitted photos to support our claim. However, we did not receive a response from the manager or operations officer. We also had difficulty reaching customer service for updates, despite calling multiple times. As of now, we have not received any communication regarding our refund request.
We hope the management can address these issues to improve the experience for future guests.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Gabriella

Nice and clean

Family_with_children

2/10

Poor

01 Mar 2026

Ryan

Horrible, worst than horrible. Paid for a premium apartment hotel, got a super small grossly disappointing studio unit. Filthy sheets, walls had scraps stains and missing wall paper. Toilet didn’t work. I can go on but this was the most horrific experience with 2 toddlers I could imagine being in a different state with no where else to go but our car. and no other hotels nearby had availability. The air filters were clogged with thick mold and dust like it has not been clean or had a new filter in at least months or longer. It

Family_with_children

2/10

Poor

01 Mar 2026

Sabrina

We didn't get to stay here became the lady at the front desk said they were booked for the night. She said i had to let you giys know that they over booked and i would like my refund back.I had already paid for the room online and it said the room was available. It was very frustrating. I would just like my refund back please.

2/10

Poor

28 Feb 2026

Joseph

I was very disappointed with my stay. When we entered the room, there was a strong odor that smelled like mold and cat urine. The room did not appear to be thoroughly cleaned, and we noticed insects, including cockroaches, during our stay.
The property did not match the photos shown online and appeared much more worn and in need of maintenance than expected. There was frequent activity outside our room late at night, including loud arguments, which made it difficult to feel comfortable — especially traveling with my children.
I signed a property agreement regarding property rules during check-in, yet some of the activity happening outside did not reflect those standards. I requested a refund due to the cleanliness and comfort concerns, but it was declined.
I hope management takes steps to improve cleanliness, maintenance, and the overall guest experience.

Family_with_children

2/10

Poor

28 Feb 2026

Jamaul

The staff was inaccessible, the room was dirty with bugs broken fixtures and smelled of cigarette smoke. Additionally, my booking stated that breakfast was included but there was no way this place had breakfast based on the condition of the facility as well as spacing of the “lobby” or front office

Self

6/10

Pleasant

28 Feb 2026

Ken

There is some upkeep needed on the room in the Shower, The place was a good value for the money

Family

2/10

Poor

27 Feb 2026

Christian

Roaches, wrong room, broken couch bed sink and toilet wasn't working properly. Got no help they gave me raid bug spray

6/10

Pleasant

25 Feb 2026

Randy

No shower curtain. Ceiling fan was gross, might be mold?

2/10

Poor

25 Feb 2026

David

If it weren't possible at all to leave any sort of a lesser review than One Star, I would do it. The only reason I'm leaving a review is so people know how horrible and wretched this place is to stay in.

The people that are working at the front desk are fine. The environment, the cleanliness, the rooms are trash. I don't say that lightly. I mean that with every sense of the word: the environment and the surrounding environment is not safe to bring a family to, not safe to bring your wife. Everything in this place was horrible.

When I say rodents, roaches, and critters, they were everywhere. From the moment that I walked through the front door I counted at least five roaches living in the floor dead. When I woke up in the middle of the night I counted at least six crawling around on the counters and I had to kill. This place is absolutely horrid and I should have been refunded for even staying here but I just don't want to be tolerated with people anymore.

There isn't a more horrific review that can be left of this place and I use hotels all the time. Do not, and I mean this, do not stay there. I canceled two days early and found a different hotel in just eight. The cost because I did not want to be in that place anymore.

They gave me two towels, no dishes, no pots and pans. The shower was horrific, everything When I asked for more towels or more pillows they rejected that and iinform me to do my own laundry.
The people were kind the service was below human standard.

Self

2/10

Poor

24 Feb 2026

Lee

rooms smelled - no stunk -- broken blinds and equipment -- still have received the refund to my $100 deposit - people knocking on the door at 9am requesting payment for another day -- hours before checkout -- clearly this was is still a housiing project with lots of full time residents -- not a hotel

10/10

Exceptional

23 Feb 2026

Mariel

Great

2/10

Poor

21 Feb 2026

Guillermo

I decided because it was non refundable anyway, not to stay. Dirty, sloppy, not a place I would recommend.

Self

6/10

Pleasant

17 Feb 2026

Jennifer

It was a place to stay for a night that was semi affordable for valentines night. We booked it to be closer to the area for the renaissance festival. It was clean enough but we could not turn off the light over the stove and the showers leaked. Overall it served it’s purpose.

4/10

Poor

17 Feb 2026

Michael

Staff was great.. Couldn’t check in until 6:00pm, code for door wouldn’t work. Toilet backed up after 1st flush

2/10

Poor

17 Feb 2026

Morghan

Live cockroaches infested the property we did not stay and ended up needing to find a new hotel. Trying to get ahold of the property for a refund is impossible and everyone we have contacted either doesn’t reply or denies the infestation and we have video and picture evidence. Extremely disappointed

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Iva

Clean and comfortable. Love that there are plates and silverware pots and pans etc. Available in the room already.

Family_with_children

2/10

Poor

17 Feb 2026

eduardo

Upon arrival, we found the room to be in extremely poor condition. The linens were dirty, the shower was unclean, and the plates and cups in the kitchen were visibly dirty as well. The overall cleanliness of the room was completely unacceptable.

Additionally, there were concerning activities occurring in the parking lot, which made us feel unsafe. There was no staff present at the front desk to assist us.

We contacted the person handling check-in calls to request clean sheets and were told that there were no clean ones available. Given the lack of cleanliness, absence of staff support, and unsafe environment, we were left with no choice but to leave the property.

This experience did not meet even the most basic hospitality or safety standards.

Leisure Family

2/10

Poor

16 Feb 2026

Ezekiel

There were roaches crawling around the room. We had somebody knocking on our door claiming to be maintenance at 1 o’clock in the morning they stayed out of view for the site glass. And demanded that I opened up the door. or the door will be forced open!!! Remind you at 1 o’clock in the morning. Known to be a high traffic, druggie area with lots of homeless. which I was not aware of while booking. After forcing my opinion of me, not opening up the door. While having no proof they were actually maintenance. Me and my girl stayed up for a few hours spiked and unable to sleep, after finally falling asleep, maybe around 2:30 or 3, I hear knock at the door at 7 AM again maintenance asking to enter the room due to water leak downstairs. At this point, I packed my bags, went to the front desk, demanding a refund in full for all the disturbance and poor quality applying to the roaches, I paid for February 13-15, remind you check-in is at 4 PM February 13 and left February 14 at 7:00am, what a way to spend a Valentines morning… I have still not gotten an update about my refund!!! I’m so pissed

Leisure Partner

2/10

Poor

15 Feb 2026

Julio

First the good. It's cheap. And one of the security guards was actually very nice and provided us towels, which wasn't really his job.
After the afternoon hours, there's no one at the property. You have to just call a number for any help or issues.
First thing, we have to keep in mind that this is an extended stay location, not a regular hotel. If you don't know what that means, I suggest you look it up. There are all kinds of people that stay here, from the average person vacationing, to all kinds of nearly homeless people.
Of course that is beyond the control of the management, and it's not anything on them.
First thing when we got to the room, there were no towels anywhere. Not one. We had to call and text and email and call again, until finally someone called back.
The first reply I got was, that they could get us towels by the next day. Of course that's absolutely not acceptable, and they shouldn't even have suggested that. I pushed back, and they agreed to have someone get us towels finally. About an hour and a half later, that's when the security guard knock that out door and ask us what we needed. Apparently he wasn't aware of exactly what was going on, but he managed to find some towels for us.

Water pressure is decent, the bed looked relatively clean, average comfort level, so no major bonuses or negatives.
There are however a lot of little things that give you the impression that the property could be better maintained. Caulking that's peeling off,

Leisure

2/10

Poor

15 Feb 2026

Stacie

Cockroaches in the bathtub, blood drops in the bathtub. Stains all over the carpet looks like a run down apartment complex. Nasty, disgusting, do not stay there.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Joshua

few problems in the room for the door but staff was super nice

Self

10/10

Exceptional

15 Feb 2026

Sean

My name is Sean i had a great time at the metro stay the ladies at the front desk were very friendly and helpful was very professional and understanding room was clean everything worked out well for me and my Mom im truly thankful for the stay their and the staff keep it up

2/10

Poor

13 Feb 2026

Marion

This place is terrible so the front desk closes at 8 PM so I had to do everything through a text message and the tub was running so I had to shut the door but I still could hear it and then I left and I got locked out the room and it took me like 30 minutes to get back into the room to keep it wasn’t working they don’t have keys so they said they can switch rooms but I just want to get a refund,but since I booked with hotels.com they said since I was checked in that I couldn’t get a refund so they change my rooms. The door is broke so I had to wait for the maintenance guy to fix it. Then the thermostat was broke so he came back later that evening to fix that the thermostat still stinks in the floor was all dirty was turn my feet black so I had to wear sandals the whole time!!!!!! They only gave me like two towels, one washcloth one hand towel They said I have to wash my linens for a little bit. I’m not about to wash that I didn’t want to give you any more toilet paper soap all I went to front that she did give me some. I didn’t have a car so I couldn’t go anywhere to get any. Just horrible!!!!!!

Self

2/10

Poor

11 Feb 2026

Michelle

Room was not even close to what was pictured nor was there even towels

Leisure Partner

2/10

Poor

09 Feb 2026

Michelle

I stayed outside all night then left in morning only there one day I didn’t get in until 330 am sat outside 8:30. -330

2/10

Poor

08 Feb 2026

Tyler

Avoid this place!!! Oh my... where do i start? Hmmm we went to check in. The office was closed, we had to call a number and it was a pain to get someone to answer, then email forms back n forth.... then we get a code for the doors. The inside of the building was clearly neglected and dirty. The room was HORRIBLE.dirty, stuff was broken and it smelt like WEED!! BAD!!! The locks on the window were broken, no shower head in the bathroom, DIRTY I didnt even want to use the shower... someones dirty rag was left in the bathroom. Grossss!!! The pillows basically werent even pillows. Lumpy flat i didn't even want to sleep there but we had nowhere else to go. Do yourself a favor and Do Not stay here!!!

Friends_and_family Family

2/10

Poor

08 Feb 2026

Maria

The room was filthy the floor was filthy the towels were dirty there was no trash cans and the entire place not in the kitchen not in the bathroom not in the bedroom the environment outside was horrible people in and out all hours of the night

Leisure Family

2/10

Poor

08 Feb 2026

Michael

Wasn't allowed to check in

Self

10/10

Exceptional

08 Feb 2026

Melissa

Staff and being extra caring

2/10

Poor

07 Feb 2026

Ala

Cockroaches infestation and unsafe area.

10/10

Exceptional

07 Feb 2026

Jackie

Very thing from the staff to checking in to being able to have a good nights rest after along day at work. Thanks again Metro Phoenix Apartments u helped use out alot.

Friends_and_family Family

2/10

Poor

06 Feb 2026

Sertorio Baylon

Room was dirty, non smoking room smelled like smoke. Found dead bugs and live bugs everywhere. Couch smelled of urine. Pulled the sheets back on the bed and the sheets were covered in hair. The shower curtains had what looks like blood stains on them. The woman and the front desk was rude as hell. Ignored anyone who was not white. Everything was just disgusting. We booked 2 nights but only stayed one. Thankfully we were able to get our refund for the second night. Only good thing that went right.

6/10

Pleasant

05 Feb 2026

Bethany

Check in was great and people very friendly. The room could use some work. Microwave didn’t work, stained sheets, ripped couch cushions and the water kept overall dripping in the shower when off.

2/10

Poor

05 Feb 2026

Yanping

We are come at night time about 8 pm .We check in about used 3 hours on phone, no staff at office. We had 2 little kids in car wait for room. Is not good for kids arrived at night time. The room is dirty and have cockroaches . The floor was very dirty, which made my shoes ‘soles turn black.

4/10

Poor

04 Feb 2026

Sylvia

Room was infested with roaches when I reached out to staff they said they would come to the room and take care of it and they never showed up

2/10

Poor

03 Feb 2026

Aleksander

Room felt neglected, not as advertised and staff was confused why we were in our room after abruptly walking in on us 15 mins after checking in to

2/10

Poor

03 Feb 2026

Khristopher Alan

The A/c did not work and they have roaches in the appartment Told them.bout A/c nothing was every done.....will not stay here again

Business_and_leisure Self

2/10

Poor

02 Feb 2026

Wakinyan Starr

I reserved the room well over a week in advance and it was not ready upon arrival. We had to wait 30 minutes for our room to be ready and even then there was still hair all over the floor, bugs crawling on the wall, and an awful smell coming from the couch. I was having difficulty breathing in the room only to find dog hair floating everywhere falling onto our belongings.