Sonesta Simply Suites Phoenix Glendale

United States , Phoenix Area - AZ
PHOENIX, 11411 N. Black Canyon Hwy
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100 reviews shown

6/10

Pleasant

03 May 2026

Hiry

Hotel itself is pretty nice

10/10

Exceptional

25 Apr 2026

Stephanie

For the money this place has more than you'll ever need.

Partner

2/10

Poor

22 Apr 2026

salvador

I checked in to my room at 3pm showered and left for the night when I came back it was occupied by another family with my stuff in it went downstairs to confront the front desk and they proceeded to tell me I never should have been check into that room and I needed a different one needless to say I asked for a refund and took my business somewhere else

Family_with_children

4/10

Poor

09 Apr 2026

Adan

They charged for parking, the poop and hot tub were dirty, the facility had a strange smell to it, there was also what looked to be like blood on the stairway.

Partner

2/10

Poor

05 Apr 2026

Amesha

I was a bit surprised as I utilize Sonesta quite frequently. This was the first time staying at a "Simply Sonesta" as this is a downgrade. The hallways have dirty garbage cans by the entrance, and it stinks, floors need a big cleaning, windows were filthy. My room was extremely hot, window was left wide open, no screen- highly dangerous if I had kids with me. I could not shower nor bath as the water lever was not installed and kept falling off and water shooting all over the place, luckily in the bathtub, but how inconvenient. There was a used towel hanging on the wall. The elevator doors were filthy. I came all the way from Seattle and is very upset with my stay. I didn't utilize the kitchen, but in my daughter's room the eyes to the stove did not work. I would like my money back or a credit to utilize at a regular Sonesta location. I tried to report the bathtub mess - but the phones in the room doesn't work. I gave up - showered in daughter's room. I should have complained when I was there but didn't have the time. Never again...

Family

8/10

Excellent

04 Apr 2026

Jeffrey

Kind of a basic hotel but i knew that going before check in. Friendly staff. There were a lot of arrivals at once but the lone person at the front desk helped them quickly. I was nervous walking to my room. The hallways and common areas were in really rough shape and kind of gross. I was starting to get nervous about our room and hoping I hadn’t made a mistake. The room was great though. Clean, updated, good condition, and a comfortable bed. I would stay here again if I was in the area.

Partner

6/10

Pleasant

01 Apr 2026

Robert James

Average to below average. Bathroom sink stopped draining. After "fix", it still drained very slow. Very low toilet. A few bugs.

Self

4/10

Poor

31 Mar 2026

Jason

Trash. Room smelled and I was attacked by dog.

Self

4/10

Poor

29 Mar 2026

Virgilio

Internet connection is horrible. hallways carpets looks very dirty and are not maintailn.

6/10

Pleasant

28 Mar 2026

Kyle

Hot tub still out of order. No stopper for the bathtub. A little outdated. Other than that the room's amenities were very good & having a kitchen was great. Think her name was Charisma @ front desk was very nice & helpful.

Self

6/10

Pleasant

26 Mar 2026

Kenneth

Has decent amenities as far as pool, laundry room, & workout area. Looks like it allows pets. Pool was cold, no hot tub. No in-house restaurant or free breakfast. Property looks clean, but old… needs new paint & new carpet in common areas. Staff was good, pleasant & helpful.

Self

10/10

Exceptional

25 Mar 2026

Joseph

Nice hotel

10/10

Exceptional

24 Mar 2026

Richard

Very good front office staff.

2/10

Poor

24 Mar 2026

Salvatore

This listing on Hotels.com does not properly express the true nature of the hotel. Granted the location is very good, but the hotel is an older facility. The carpets in the room smell, the place is dingy and old looking, the staff is nice but some of them are inattentive. I booked the hotel not only for the location, but because it indicated that it has a a pool, a hot tub, and a gym. The gym is basic but good for a workout. The pool is OK, but the water was too cold. It would have helped if the water was heated a bit. But, the worse part of the whole deal is that the hot tub was not heated at all. I booked the hotel because I have a bad back and I wanted to use the hot tub after my meetings. One good thing is that there is gathering area near the pool. They do allow smoking and even cigar smoking which is great. I smoke cigars. But, the area was filthy - crap everywhere. They have grills for cooking which is great - but again, crap everywhere. Bottom line - the hotel is your typical Third World owned enterprise with people who simply do not care. I am disappointed with Hotels.com and will never book with them again. Thank you.

4/10

Poor

23 Mar 2026

Jennifer

The hallways smelled weird and the carpet was dirty. Just a pretty old property that is in need of an update and repairs. The outlet I plugged my charger into completely came out of the wall when I tried to unplug my phone. I definitely would not stay here again.

Partner

2/10

Poor

22 Mar 2026

Walter

By far the worse place I’ve stayed in my life.
Extremely dirty
Pool was dirty and the heated pool never worked
Elevators smelled like pee.
Our toilet was clogged and out of service the moment we arrived. We asked to have it fixed or another room, they said they no one available to fix it and that there was no other rooms available. Had to drive to local restaurants to use the restroom. Unacceptable service.
They HANDED ME A PLUNGER. Like what…

Friends

4/10

Poor

22 Mar 2026

Olivia

Was roomy but the smell of wet carpet and huminity was a bit much, the room phone where not working so did the ac unit didnt keep us cool at all, even tho it was at 66 degrees( lowest temp) and high fan, my children and I had a hard time sleeping. There where dirty dishes in the dish washer, but the staff where friendly. Laundry room and workout area look nice. 300 a night was not worth spending if the ac unit didnt work in my opinion. Another concern was the table, my 1 year old kept bumping his head.

Family_with_children

8/10

Excellent

21 Mar 2026

Shlanda

A decent place, but the items in the room are basic, and the design is not well kept up.

Partner

6/10

Pleasant

21 Mar 2026

Stacie

The staff were fantastic! They were helpful and friendly. The hotel needs maintenance work because many things are broken and in need of repair. The bed was comfortable and it was quiet so we could sleep.

Partner

8/10

Excellent

21 Mar 2026

Kathy J

The staff was very friendly and accommodating. The common areas could use some updating or deep cleaning. The pool and hot tub area also need some repair. Overall, I was very pleased with my stay. The room had everything I needed. I will stay there again on my next trip.

Self

4/10

Poor

19 Mar 2026

JUDY

The restroom was dirty not even attempted to be cleaned. The bed was super hard you can hear every car that passed by definitely won’t be staying here again

Partner

6/10

Pleasant

18 Mar 2026

Susan

N/A

Friends_and_family Family

4/10

Poor

16 Mar 2026

Alvaro

Place was not clean and maintained. Had to switch rooms for it being dirty. Then the one we were switched to was clean but had a musty odor to it like carpet was washed with dirty water or something. The trash at one end of the floor smelled like it hadn't been taken out in days. Luckily wasn't really spending much time in the room. I know it's not the fanciest place but never been to a hotel room that wasn't clean or head a smell. Thought being clean was standard.

Partner

8/10

Excellent

13 Mar 2026

Theresa

The gym equipment needs some updates but still usable. The building needs updating but is very clean

8/10

Excellent

11 Mar 2026

Andrea

We stayed for 6 nights. The room was big. I liked that some dishes and silverware were provided and some other items if you were to buy food to save money and make in the room. Bed was comfortable. Staff who worked there was nice. Gym was small but got the job done. Plenty of laundry options (we didnt use them just saw them). I will say the inside could use a makeover. Some fresh paint, new carpet/flooring, and new furniture. The air conditioning unit in our room looked like someone did a DIY to get it running from the living room to the bedroom. Would suggest getting an HVAC company to make it right. Finally the hot tub dial was broken so we couldnt use it. Another guest let the front desk know the first day we were there but nothing was fixed which was a bummer.

Partner

2/10

Poor

10 Mar 2026

Megan

Rooms were outdated and dirty. Was up all night due to the loud and consistent stopping about us. I asked the front desk if they were doing remodeling and she explained a long term resident is working on moving out about us.

10/10

Exceptional

06 Mar 2026

Anthony

Room was clean. Staff was great and welcomed us every time we came back to our room. Said to have a great day when leaving. Able to joke with them. The laundry room was very convenient. Didn't use the gym. Pool was alittle cool for me but the spa took it's place.

Partner

6/10

Pleasant

06 Mar 2026

Danny

Old property pictures do it justice but in person different story

2/10

Poor

02 Mar 2026

Chris

No smart TV it’s right off the freeway so all you hear is traffic all night. For the price that they charged it’s a dumb.

Partner

4/10

Poor

01 Mar 2026

Annette

The front desk attendant was nice and efficient. The room was clean. The bathroom was not. The shower had hair on the wall and the walls had not been cleaned in some time. There was a layer of actual soap, not soap scum. There were also false eyelashes scattered on the floor. You can also hear everything. Whoever was in the room above, was running or working out until about 4am.

Friends_and_family Friends

4/10

Poor

01 Mar 2026

Kirk

Limited staff was helpful; however, we had several unfortunate situations that will prohibit us from ever staying there again.
Bathroom door somehow became locked with nobody in it. It took a while to locate the staff member on call and he was able to unlock the door. On day two, both room keys failed to unlock the room door. Staff member was able to re-activate both keys. There was a strong aroma of tobacco and marijuana smell during the entire stay. In the common areas and bedroom (tobacco only in the bedroom).

Partner

4/10

Poor

27 Feb 2026

Emily

The building was not well maintained, photos of the property were generous, and, the was a cockroach in our room unpin entry.

4/10

Poor

25 Feb 2026

Cynthia Louise

The room was not the cleanest. Furniture was broken. It said things were walkable but it didn't bother saying you had to cross the freeway to get anywhere. Everyone said it was not safest area

2/10

Poor

24 Feb 2026

Misty

The staff called the night before my stay and told me they had overbooked and “canceled all their third party reservations for those that paid real rates.” This late cancelation almost cost us hundreds of additional dollars to find a hotel so late notice when we had booked months out.

2/10

Poor

24 Feb 2026

Garrett

The room had a rotten smell that made it hard to sleep or stay there for long. There was vomit in the hallway outside the room, and a dog barking for several hours in a room nearby. When I asked to change rooms, they said it wasn't possible and were not at all concerned. This was very frustrating. I ended up leaving and booking a different hotel, without being able to get a refund.

Family

8/10

Excellent

23 Feb 2026

Patricia

The room is quite comfortable and clean. The staff was welcoming. The downside was the traffic noise since it is located next to hwy 17. Also we did not enjoy how people seem to hangout in the parking lot but that could've just been during our stay.

Partner

10/10

Exceptional

21 Feb 2026

Barbara

The room was clean. The staff was very friendly and accommodating.

Family

4/10

Poor

17 Feb 2026

Jennifer

Staff called 2 days before arrival date to verify stay- said yes we’re coming, can you guarantee my room? Yes you’re our first call, we have your room. An hour before we arrived I called to let them know we’re on our way- get there & they say we weren’t supposed to rent that suite out & we’re having trouble finding another room. Wanted my son (19) & I to stay in a one bed room- I said no! They eventually found us two rooms which was fine but my sons room smelled like cat piss & I found bugs in my room.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Priscilla

Family emergency brought me to Phoenix and my stay at Sonesta. I was disappointed my first night as soon as I arrived there were uninvited guests in the bathroom. I asked for them to fumigate the next day while j was gone but it continued. Guest would leave for there garbage in the halls and that nade it worse. Expected more for the cost per night.

Business Family_with_children

2/10

Poor

16 Feb 2026

ronald

We were told by the hotel staff that the hotel recently changed plans and the pop and jacuzzi were closed. Also they were unable to give us the three rooms we selected. I spoke with the virtual chat team and they said all they could o was give me $150 in coupons. The reason we chose this hotel was for the pool and jacuzzi. It ruined our stay. I would have changed hotels but we had a concert that evening and there was no time. The hotel halls smelled like marajuana and there were a lot of long term people there who were living in the hotel. Very disappointed with the virtual staff and the customer service they gave me.

Leisure Family

2/10

Poor

16 Feb 2026

JESSICA

I had to cancel my stay after 12 hours and booked with a Hilton 10 miles away. this hotel should be closed. It smelled horrendous - like ONION body odor that seeped the whole room. The carpet was disgustingly stained along with the couch. I didn't have the gall to is Tony he couch, it was too late to check out so we slept there - thankfully the bed was decent. In the morning we woke up looked for other hotels and asked for a refund. This was the unsanitary feeling room I have ever stayed in. I would have preferred sleeping in my car on an air mattress.

Business Family

2/10

Poor

11 Feb 2026

John

Room smelled like cigarettes things were not maintained. Will never stay there again.

8/10

Excellent

09 Feb 2026

Patricia

What you see is what you get. Very well organized and comfortable. Great team

Business Self

4/10

Poor

07 Feb 2026

Gage

Had a weird odor. Very sketchy motel feel.

Leisure Self

8/10

Excellent

07 Feb 2026

Sherly

Comfortable stay

Business_and_leisure Self

2/10

Poor

04 Feb 2026

Anita

The room was nice. The staff at check in was great. They charged me for parking without telling me and nowhere written, they took money out of my account without my approval.

Business

10/10

Exceptional

03 Feb 2026

Anna

Comfortable bed, clean and spacious room. Definitely a good choice.

Business

8/10

Excellent

01 Feb 2026

Patrick

The room was spotless, quiet, comfortable, and economic.

Business

4/10

Poor

29 Jan 2026

DAVID

Room felt neglected ice machine in room was broken , stains on the bed sheets and seen roaches in the bathroom this morning checked out early just to get out the room asap

Business Self

6/10

Pleasant

28 Jan 2026

Marty

rooms are not in very good repair

Business Self

2/10

Poor

26 Jan 2026

Marjorie

I’m requesting a refund please.. we didn’t stay the night. The room had a very bad smell.

Partner

2/10

Poor

26 Jan 2026

Shelley

Pool & hot tub broken

6/10

Pleasant

26 Jan 2026

Nancy Dobbs

I'm not sure that the room was clean. I have bites on me.

Business

6/10

Pleasant

25 Jan 2026

Marijane

Staff is great. Hotel needs some work. It looks like they’ve been updating some things which is great but I had black grout around the tub and the public areas are shabby. Had to turn the fridge off it was so loud. Even tho it’s only $5 a day felt ridiculous to charge for parking.

Leisure Self

10/10

Exceptional

24 Jan 2026

Danielle

Sonesta simply suites

6/10

Pleasant

24 Jan 2026

THalia

The room smelled so strong. Was hard to take the strong smell of cooked Indian Food, and O love Indian Food. I think previous resident had been cooking with lots of spices.

4/10

Poor

22 Jan 2026

britney

Decent place

Leisure Self

4/10

Poor

22 Jan 2026

britney

Okay stay

2/10

Poor

19 Jan 2026

Mark

This hotel is a dive. I wouldn't recommend it to anyone.

Business

10/10

Exceptional

19 Jan 2026

Wayne

Pool and hot tub not working. Repairs in progress. Love the large desk and Ice maker. Staff was great. Good value. Roomy . Peaceful

Business Self

2/10

Poor

18 Jan 2026

Alicia

The building was run down. There was dog poop on the walkway into the hotel. The rooms were not clean. The pool and jacuzzi were not working

6/10

Pleasant

17 Jan 2026

Brian

Room was clean but the facility is well worn and needs maintenance.

10/10

Exceptional

16 Jan 2026

sariah

Great place and affordable!

10/10

Exceptional

16 Jan 2026

Marysol

Clean room, helpful and friendly staff, quiet area.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2026

Marysol

Friendly service, clean room. No complaints.

Friends_and_family Friends

6/10

Pleasant

12 Jan 2026

Sally

Asked for a quiet room and was put right next to the highway that roared all night. Also no bfast

Business_and_leisure Partner

6/10

Pleasant

09 Jan 2026

Fatima

The overall stay was okay.

Leisure Self

8/10

Excellent

07 Jan 2026

Jenny

I have no complaints.

Partner

2/10

Poor

04 Jan 2026

Freda

Hot tub and pool weren’t working and restroom in the room needs deep cleaning it smell bad. Price was over rated…

Leisure Partner

10/10

Exceptional

02 Jan 2026

Damaris

Nice room clean room and great staff!

10/10

Exceptional

31 Dec 2025

Pio

Harissa was awesome! Treated us like family! Made the stay so much better! This property is lucky to have her!

8/10

Excellent

31 Dec 2025

Lisa

Nice place to stay. Lots of room, comfortable and lots of great amenities.

Leisure Family

10/10

Exceptional

28 Dec 2025

Michelle

Very clean,modern, resourceful and courteous staff!

Business_and_leisure Partner

6/10

Pleasant

23 Dec 2025

Manuel

Good service
Thanks

Business_and_leisure Family

10/10

Exceptional

22 Dec 2025

Dianne

I love that this is a suite with a kichen.

10/10

Exceptional

19 Dec 2025

Don

Excellent hotel, I was knocked off my feet by this fantastic place. It was incredibly clean comfortable and spacious. I wish I could stay here longer. I highly recommend it.

Friends_and_family Family

6/10

Pleasant

16 Dec 2025

Carolyn

Hot tub was not hot was cold
Everything was great

2/10

Poor

15 Dec 2025

Nina

The shower curtain was broken off the wall, the locks on the door were broken. Not to mention the three cockroaches walking across the floor

Leisure Friends

8/10

Excellent

15 Dec 2025

Jeannine

Staff: I think the man that checked me in was scamming me for a parking fee that I didn’t see on the website. When I said a parking fee and was shocked he quickly did a turn around and said he would override the fee for me. Rhonda at checkout was very polite and helpful.

6/10

Pleasant

14 Dec 2025

GUADALUPE

The check in process took way too long and the hotel itself is a bit worn down, but the room was very clean, comfortable and had everything needed for an extended stay.

Partner

4/10

Poor

07 Dec 2025

Frederick

Low budget mostly long term residents

8/10

Excellent

26 Nov 2025

Joshua

We really enjoyed our stay. The staff was incredibly friendly and the service was great

Leisure Family

4/10

Poor

25 Nov 2025

Jeffrey

The hotel was in not in a good area of town. At the entrance, there is a small entryway where you have to get buzzed in by the attendant. The person checking me in_the fact that it was a non-smoking room, which is great for me since I am a non-smoker. Once I entered my room, however it was evident that the room had been smoked in extensively… like an old musty bar type of smell. The air conditioner seemed to work OK, so I just cranked it down to help with the overall smell. There was black mold in the corner of the shower enclosure where the tile meets the tub. The shower curtain bar was drooping, so the shower curtain had difficulty staying at the ends, which allowed water from the shower to spray out onto the toilet a bit. The bed was comfortable enough, however the pillows were very firm. Check out was an easy process, as I exited the place as quickly as possible, the next morning. Would definitely not recommend.

Business_and_leisure Self

10/10

Exceptional

18 Nov 2025

irene

Great cleaning

Leisure Family

8/10

Excellent

17 Nov 2025

Travis

Friendly staff. There was someone from the corporate office who helped me while the main clerk was helping another customer.

Leisure Self

2/10

Poor

16 Nov 2025

Kiana

Not what I was expecting compared to the pictures. A lot of homeless people near the area and allowed into the property. If you’re simply looking for a place to just lay your head then it’s OK.

Leisure Self

2/10

Poor

16 Nov 2025

Francisco

I booked a one bedroom through hotels.com and when I went to check in the guy at the front desk told me that they did not have any one bedrooms available and they had to place me in a studio. I had my 2 daughters with me so it was cramped. I still had to pay the same rate for a one bedroom which was a problem for me. It wasn’t the guys fault so I didn’t give him a hard time and plus he took care of our beverages and snacks we got from the main lobby. I feel like I need a complimentary night to make it right or at least give me the price difference from a one bedroom and studios

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Andrew Edward

Carpet all around the hotel and room were extremely old . Our room had a weird strong sort of curry smell that we couldn’t get rid of by opening all windows and spraying air freshener. If you need fresh towels , you need to go back to lobby and take your used ones.

Leisure

10/10

Exceptional

09 Nov 2025

Delmia

10/10 very quiet and peaceful room was very clean

Leisure Partner

2/10

Poor

03 Nov 2025

Robin

The whole hotel smelled like weed/vape pens. Our front door was broken as well and wouldnt properly shut.

Leisure Friends

10/10

Exceptional

03 Nov 2025

Shantel

Very clean and front desk so helpful and informative,.. plus with security gate at the back by pool just great,. Oh you could smell the meth being smoked but you’ll never see it happen,. Didn’t see anything.

2/10

Poor

02 Nov 2025

Ellen

Very dirty with mold

10/10

Exceptional

02 Nov 2025

KELLY D.

Staff was courteous. Room was clean. Bed was super comfy. Overall wood totally stay again

6/10

Pleasant

02 Nov 2025

DianaMarie

Room was left with old food left over in fridge from previous guest. Whick the front desk was able to switch rooms for me but rooms were old looking fire alarm missing wall plug outlets falling out of the wall, AC didn't work. Was not impressed. I'm glad I only had a 1 night stay. Staff was very kind and friendly.

Business Self

4/10

Poor

02 Nov 2025

Jamie and William

I won't be staying here again. This hotel is pretty run down & outdated, minus the furniture & cabinets.
My 1st complaint is that the doors weren't very accessable to people with disabilities, There weren't automatic door openers anywhere, so it was extremely hard to enter and exit the building with a wheelchair.
The 1st room we were assigned smelled very smokey, despite it being a non-smoking room, and the freezer ice bucket was missing. The hallway of the entire 2nd floor wreaked of smoke. The carpet needs to be deep cleaned or possibly replaced, as well as the walls repainted and fabric fixtures replaced, in order to get the smell out. Luckily, the 2nd room and the 3rd floor were fine.
The bed was uncomfortable, and the TV didn't have any streaming abilities. The room was not fully stocked with enough dishes, and it was kind of tacky that they were mismatched. One of the towels was stained with a huge black mark on it, and should've been thrown away and not placed back in a clean room. There were only 2 bath towels in the room and no towels by the pool. We had to request some from the front desk. The hot tub jests were broken. There wasn't a bathroom exhaust fan, which is annoying, so showers steam up the room and you can't clear out bad smells. All of the numers on the telephone were drawn on with a sharpie.
No breakfast included, just stuff to buy behind the front desk. It was dumb that parking was $5/night for such a dive. They should at least allow 1 car/room for free.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

John

The room was very clean and nice. The staff was incredible. I can't say enough good about the snap. I highly recommend the place.

Leisure Self

10/10

Exceptional

01 Nov 2025

Michelle

Yes and the staff was very friendly

8/10

Excellent

31 Oct 2025

Stephen

The staff is very courteous and helpful with an excellent attitude I thoroughly enjoyed my stay the only thing that was not so great was being so close to the freeway which you can hear day and night not the hotel's fault it is what it is. Thanks Rhonda!

Self

6/10

Pleasant

26 Oct 2025

Thalia

The hot tub was nice the pool was honestly just filled with dead bugs which kinda sucked but I can understand if there was a few critters in there but there was just more than there should have been. Tried the gym which was nice as I am someone who likes to workout even on vacation. On the way up in the elevator on our first night there was some sort of puke or something in the elevator not really sure what that was about but it was kinda nasty. The room was nice had pretty much everything you needed as well as a little store in the building for your basic needs. A few of the towels were used which kinda threw me off I just asked for more. They also asked me for a $100 deposit which wasn’t listed in the description I’m hoping I get that back because I left the room organized cleaned all my dishes put dirty towels in the laundry basket made sure the garbage was in the garbage for easy cleanup. Other than that it wasn’t bad.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Samuel

N/a

Leisure Self