Red Roof Inn Phoenix North – I-17 at Bell Rd

United States , Phoenix Area - AZ
Phoenix, 17222 North Black Canyon
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100 reviews shown

10/10

Exceptional

28 Apr 2026

Catharine

Just excellent am still here

Pet

4/10

Poor

26 Apr 2026

Steven

Staff acted like they didn't want to talk to you. Check-in behind glass and gave off an unwelcoming feel. There was a car parked outside our room window that began to play music very loudly at 12:30am. We put up with it for about an hour before calling the front desk 4-5 times to get it addressed before the front desk said they would go out and see what's going on \"themselves\" about 3:30am when it finally stopped. I don't think they even tried to do anything about it before then because we heard them go out and back in after our final call.

Partner

4/10

Poor

23 Apr 2026

Valerie

Ripped chair in room with lots of dirt on floors.

6/10

Pleasant

22 Apr 2026

Aaron M

Good

8/10

Excellent

22 Apr 2026

Roy

Good place for the price

Partner

10/10

Exceptional

21 Apr 2026

David

Business traveler, the room was great and clean the staff,friendly and helpful. Parking was good. No problems at all I was able to get my business taken care of and rest at the same time. The only thing that caught me off guard was the $50 deposit I had to put down on top of what I’ve already paid but they told me it’s refundable other than that. I had a great stay.

Business Self

2/10

Poor

21 Apr 2026

victoria

Bad

Self

8/10

Excellent

21 Apr 2026

Lisa

Parking was easy and Air conditioning was good.

8/10

Excellent

20 Apr 2026

Aaron M

Clean room,courteous staff all around great experience

4/10

Poor

20 Apr 2026

victoria

Bad service

Self

8/10

Excellent

19 Apr 2026

Aaron M

Staff at Red Roof Inn were impeccable,so every visit make up for everything

8/10

Excellent

19 Apr 2026

Regina

The rooms were clean. It was a pleasant stay

Partner

4/10

Poor

19 Apr 2026

Joaquin

No hot wataer for shower.

Partner

10/10

Exceptional

17 Apr 2026

SAMEK

Everything was great!

Partner

8/10

Excellent

15 Apr 2026

Aaron

Was a little ways from a qt,sketchy area to be walking around alone

Self

10/10

Exceptional

12 Apr 2026

Kymberly

Yes great packing

10/10

Exceptional

07 Apr 2026

Tamara

Nice

8/10

Excellent

05 Apr 2026

STEVEN

Pool is very nice with seating and a wall of plants to provide shade. Clean pool

Self

6/10

Pleasant

04 Apr 2026

Jessica

As expected for 2-star property. However there was plexi glass covering the main desk at check in that immediately made it feel unsafe.

Partner

10/10

Exceptional

04 Apr 2026

dania

met my expectations

10/10

Exceptional

04 Apr 2026

dania

Met my expectations

8/10

Excellent

03 Apr 2026

Mladen

Yes

8/10

Excellent

02 Apr 2026

Leinelle

The evening staff girl was very friendly. However, the luggage rack was bent previously. The door deadbolt did not work. The shower curtain just barely kept water from leaking. The shower curtain rod was too high. There was dirt/dust on the entertainment center.

Family

6/10

Pleasant

02 Apr 2026

Dan

Not the nicest area

10/10

Exceptional

01 Apr 2026

Don

Easy parking. A/C works great.
had an issue with the TV, but the hostess (Tina ,i think) came up and got it going again.
Rooms were clean and inviting

Self

10/10

Exceptional

01 Apr 2026

Ashly

Parking was easy. AC worked well.

Partner

6/10

Pleasant

30 Mar 2026

Chandra

If you are looking at this hotel for the electric car charging (which is why I chose it) they want to charge $20 to use it. I don't spend $20 at any charger.

Friends

8/10

Excellent

29 Mar 2026

Lily

The parking was adequate, the air conditioning was good and kept us cool, most things were pretty clean, beds oK, pillows kind of hard, tv was small and had to be adjusted each time we turned it on but the location was good for our purposes and we had everything we needed.

Partner

6/10

Pleasant

29 Mar 2026

Gina

Adjacent to interstate. Clean room and free parking.

Friends

4/10

Poor

29 Mar 2026

Yes

Self

10/10

Exceptional

27 Mar 2026

anamaria

AC worked great, friendly staff

Family_with_children

8/10

Excellent

27 Mar 2026

Michael

The parking is easily accessible and the air conditioning worked well. The front desk staff was friendly and helpful. The room cleanliness was just ok. The pool looks nice but we didn't use it. Allowing pets was great and there is a very nice grass area for pets. They also supply animal was bags This stay was a lot better than my previous stay just a few weeks ago. The location was not bad for going to the Mayo Clinic and there were restaurants and grocery stores not far away. The area is a bit sketchy but we haven't experienced and issues.

Pet

8/10

Excellent

25 Mar 2026

CARLOS

Easy highway access, plenty of places to eat, hike, visit. No refrigerator, would be a huge (!) improvement. Grocery store across the street.

Self

10/10

Exceptional

24 Mar 2026

Sammy

Clean room

2/10

Poor

24 Mar 2026

michael

Worst hotel we’ve ever stayed at. Filthy floors in rooms, must wear shoes walking around your room. Elevators were broken. Tweakers and hookers walking around. Staff was rude and hated their job. Wouldn’t stay here again if it was free.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

allan

Surrounding area a little run down

Self

10/10

Exceptional

23 Mar 2026

Michael

The rooms were nice and clean, the staff was very nice and helpful. I would stay here again.

8/10

Excellent

23 Mar 2026

Sammy

Nice staff

10/10

Exceptional

23 Mar 2026

armando

tons of restaurants and easy access to freeway.

Friends

10/10

Exceptional

23 Mar 2026

Luis

Muy bueno

2/10

Poor

23 Mar 2026

Nicol

Stay somewhere else! Everything is always broke! Elevator out of order, no hot water, keycard never works, coffee pot broken.Pillows are horrible, I’m not sure why they even put any on the beds.

8/10

Excellent

23 Mar 2026

Clark

Clean rooms and property 👍

10/10

Exceptional

23 Mar 2026

Toma

Check in was easy. Staff very professional and friendly. Room was clean and was cleaned everyday. Parking was easy for handicap.

Family

8/10

Excellent

22 Mar 2026

ron

it is very convenient to the interstate hiway.

Partner

10/10

Exceptional

21 Mar 2026

Suzanne

Clean room. Close to everything. Quick check in

2/10

Poor

21 Mar 2026

Mark

The person at the front desk literally said nothing when we checked in. He grunted and gave me the key. Elevator did not work. Phone did not work. TV did not work. Front desk grunter handed me a paper and grunted something. Stay way.

Partner

6/10

Pleasant

21 Mar 2026

David

I did not need a lot of amenities for this stay since i would not be in my room much, which is good because there were few. The elevator did not work. The coffee machine did not work in the lobby. No breakfast. But the room was clean and management and cleaning staff were helpful.

6/10

Pleasant

20 Mar 2026

Kathy

N/A

8/10

Excellent

20 Mar 2026

Zhanyong

Is okay

Family_with_children

2/10

Poor

20 Mar 2026

DERRICK

The access road to get to the Inn is not marked or lit at night so I passed it the first time and had to circle around to get back into the driveway to the Inn. No breakfast, two coffee machines but only one worked. Sign posted on the elevator upon check in that said the elevators were down for a couple of hours for maintenance, the sign was still up five days later and we had to carry our luggage and gear up and down to the third floor everyday for five days, guests were helping each other with luggage as there was no staff to assist. The TV went out on the second night and I had to troubleshoot it as the hotel staff was unable to get it working. The air conditioner sounded like a monster truck idling in the room all night. Dog poop in the public areas outside so watch where you walk! Most of the shops and eateries nearby close early. Elevator never worked the whole time we were there.

Friends_and_family Friends

2/10

Poor

19 Mar 2026

Blas

Would not stay there again

Partner

6/10

Pleasant

19 Mar 2026

Maria

No shops near by, no irons available in the reception area and elevator not working

Friends

10/10

Exceptional

18 Mar 2026

Shelly

It was friendly and nice place.

Family_with_children

6/10

Pleasant

18 Mar 2026

Laci

Easily accessible and conveniently located.

Self

10/10

Exceptional

17 Mar 2026

Catarino

Excellent

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Nailah

clean

4/10

Poor

16 Mar 2026

Ginger

Elevator was not working for our entire 3 day visit. Pool area not set up for those to enjoy the pool-no table and chairs to sit at. There were 4 lounging Adirondack chairs for the entire pool area that were secured to a fence so you had to ask for them to be moved. No pool towels. Some of the staff were nice and helpful others not at all.

Partner

6/10

Pleasant

16 Mar 2026

Grace

Room was dirty, the “wear shoes is the shower” kind of dirty. Also smelled bad in the rooms and there was a bunch of dog hair

2/10

Poor

16 Mar 2026

Christina A

I did not receive confirmation the reservation went through on Expedia - no confirmation from the hotel. I did not stay due to forgetting with no reminder and still got charged for full stay.

8/10

Excellent

16 Mar 2026

Evelyn

Clean room, nice staff, and safe! The only problem was the elevator was down, so we had to carry our bags to the top floor

6/10

Pleasant

15 Mar 2026

Ashutosh

It’s ok

Family

8/10

Excellent

15 Mar 2026

Valerie

The stay was good… it was a two night stay the rooms were clean

6/10

Pleasant

14 Mar 2026

Melissa

Parking was good. We didnt use the internet

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

LASHANDA

Nice place to stay.

Family_with_children

8/10

Excellent

14 Mar 2026

Carrie

Nice place for a quick overnight

Family

2/10

Poor

14 Mar 2026

Ermias

Vending machines broken, the only operating elevator broken and many more problems to list.

Family_with_children

6/10

Pleasant

13 Mar 2026

Kyle

Meh

Friends_and_family Family

2/10

Poor

12 Mar 2026

Jammie

I poured myself a cup of Mountain Dew and put it on the nightstand, next to my bed, as I watched TV. About 15 minutes later, I reached over to grab my drink and there was a cockroach crawling up the side of the cup. I called downstairs and told them I was leaving. I had a hard time getting my remaining days credited back. Never will I stay there again!

6/10

Pleasant

12 Mar 2026

Nikolas

Tv always had to be reset. Remote batteries bad. Water softening made soap impossible to wash off.

6/10

Pleasant

11 Mar 2026

Melinda

Staff was courteous. Rooms were kept up at a bare minimum. In a 2 double bed room, one bed was made and the other not made, if made at all. The ice bucket was only maintained twice in the week we were there. Towels were replaced consistently. Everything worked in the room. I'd say its a basic room, definitely not fancy. Wifi was fine though we didn't use it for anything but scrolling social media and watching videos.

Partner

4/10

Poor

11 Mar 2026

Lori

Was cool till I woke up to roach on tv stand. They lost me there.

8/10

Excellent

11 Mar 2026

Venus

This is a much cleaner and friendly place compared to other locations. Would stay again.

Self

10/10

Exceptional

10 Mar 2026

Catherine

Easy parking and right off the freeway. Lots of amenities close by. Friendly staff.

Partner

8/10

Excellent

09 Mar 2026

KELLY D.

Internet was fast. Toilet would not flush. Everything else was good. Room was clean and comfortable

Self

6/10

Pleasant

09 Mar 2026

Michell

At first sight I was a little worried but the room was pretty clean and it didn’t smell bad like some hotels that try to cover up stank. Everything worked well. Mattress was pretty comfortable but the pillows were not. No fridge, coffee pot or microwave. Coffee in the lounge area though. We were lucky enough to stay on the opposite side of the freeway so it was quiet. We didn’t use the pool but it looked nice. It was affordable and I would stay again.

Friends

6/10

Pleasant

08 Mar 2026

James

Very hard to get to.

Partner

8/10

Excellent

07 Mar 2026

joseph

Rooms were clean

Friends_and_family Family

4/10

Poor

07 Mar 2026

James

Staff were extremely unhelpful

6/10

Pleasant

07 Mar 2026

Barry

Generally a clean facility, fair price, friendly staff, beds are \"okay.\" Fridges/microwave ONLY in specific rooms, like \"premier\" (make SURE before you book! Very disappointing for us.) Shower / tub surface perfectly smooth, risky to stand up; you must lay down a towel in there to avoid slipping; Pool not heated at all; so cold it was unpleasant (I saw one person in there the entire time; I tried it and gave up.) I would stay here again if I had no other choice; it's not \"bad,\" but the issues I raise are important.

Family

8/10

Excellent

07 Mar 2026

Cliff

Certainly what I expected. Surroundings challenged by presence of locally unhoused population. Yet property was in remarkably good shape. Tile floors in bathrooms, security clearance in place with locked entry doors throughout. Overnight stay was disturbed by someone pounding loudly at 4am one morning. Proximity was why we chose the property and reason why we were satisfied based upon what we paid compared to other luxury accommodations in the area.

Family

8/10

Excellent

06 Mar 2026

David

Better pillows

10/10

Exceptional

05 Mar 2026

James

Quickest check-in of all time! Super efficient!

10/10

Exceptional

04 Mar 2026

Lawrence

Always a great stay

Self

10/10

Exceptional

02 Mar 2026

Jane

Spacious room, clean, quiet, fridge and microwave

Family

8/10

Excellent

02 Mar 2026

Richard

Nice quiet place

Partner

2/10

Poor

01 Mar 2026

Monique

The staff wasn’t friendly, didn’t explain anything like were our room was or anything like that. When we got to the room the remote control was broken and when my son tried to watch tv the controller didn’t work so we were not able to us the tv. Just a overall bad experience.

Family_with_children

6/10

Pleasant

01 Mar 2026

Caresse

The room was decent. Good enough for a shower and to sleep, but not to lounge and relax in. The desk chair upholstery was old and torn. The remote control for the tv didn’t work even though I followed the directions that was provided. The check in attendant was not welcoming but did his job. The check out attendant was nice. Might stay here again if the nightly price is discounted.

Partner

2/10

Poor

01 Mar 2026

Mukesh

Rooms are good, but I had a poor experience with the booking person. I booked for pay later and they cancelled it stating payment haven’t gone through. Also they mentioned some random card number which is not the one which I linked. Now I had to payment double the amount which I was booked. So embarrassing and last min I could not argue with the receptionist.

Family_with_children

10/10

Exceptional

28 Feb 2026

Sharee

First night I stayed the person that checked me in made me feel like I was a burden. The other days the staff was friendly and welcoming.

Business

10/10

Exceptional

28 Feb 2026

Lawrence

Always incredible

Self

2/10

Poor

28 Feb 2026

Oscar

The television did not work , no shampoo, and staff was not nice or welcoming . The room was clean but the bathtub was too slippery.

Partner

6/10

Pleasant

27 Feb 2026

Laida

They charge $20 for 24 hours of charging an electric vehicle. Not all employees know how to turn the charging station on. When I checked in, the front desk assisted with making the charging station active. When I woke up in the morning and asked the front desk to turn the charging station on she said no one had told her how to do that. I had to tell the front desk employee the process for turning the charging station on. The charging station is slow. For a Tesla it requires 8 hours of charging to reach full charge. Training and communication between night and morning staff needs to be completed. I checked out at 6:15 am with the overnight front desk. I turned in my keys. At 11:35 am the hotel called me and asked if I was checking out? So the front desk person I turned my keys into at 6:15 am never completed my check out? I was also charged a $50 deposit which was never returned and the room was left in impeccable condition only needing to do light cleaning and laundry of towels etc.

10/10

Exceptional

27 Feb 2026

Rob

Great hotel very clean!

Self

10/10

Exceptional

27 Feb 2026

Joel

Really helpful staff. Clean rooms. Free wifi. Good value.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Derek

👍👍

6/10

Pleasant

26 Feb 2026

Stacey

It was a place to sleep so if you just need just basic, it's fine. The bed was very hard, the ADA shower had a floor that was icky, (I can't speak for bathrooms in other rooms) and the lady on staff at night was not very friendly but maybe she was having a bad day. The heat and AC worked fine.

Partner

6/10

Pleasant

24 Feb 2026

Belinda

The staff was very friendly. The room was clean. There was a smell in the hallway. The room was small, a child could hardly squeeze between the bed and the wall. There was no table, chair, desk, or luggage stand to put anything on. They were skimpy with their towels. There were only 2 in the room when the room was booked for 4 people.They would only give you one extra towel at a time. The neighborhood/area was not the nicest, with litter, and sketchy people (not on hotel grounds). We were traveling with children so I would not recommend if that sort of thing bothers you.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Judy

Nice room, excellent service!!

8/10

Excellent

22 Feb 2026

Lynn

Room was clean and nice. I arrived a little early, but it was going to be a $25 fee to check in before three. There was no coffee in the room
But all in all a nice day

10/10

Exceptional

21 Feb 2026

Anita

Good beds. Rooms were comfortable and clean. We needed to extend our stay and the staff made it easy. Showers were warm (not hot).

Partner