Name: SpringHill Suites Phoenix North
Address: 9425 N. Black Canyon Highway, Phoenix, 85021, US

8/10

Excellent

05 Aug 2026

Cindy

Bath tub was very dirty on the bottom and just didn’t seem to come clean because of the rough surface. Kind of looked bad.

The website upon booking said they had cribs and toddler beds available as we were traveling with a 1 and 3 year old. Upon arrival I was told they didn’t have either bed at their location and they weren’t responsible for what the website said. Sort of disheartening, but we made do with furniture in the room.

10/10

Exceptional

31 Jul 2026

Adebayo

Great place to stay. Will visit again

2/10

Poor

28 Jul 2026

Kari

Was not able to stay at the hotel we had to leave and go to another hotel

8/10

Excellent

09 Jul 2026

Rocio

The room needed better cleanliness the sofa bed had past stays jewelry and hair as well as the bathroom floor had hairs. Beds were nice and clean, pool definitely was
A bit dirty but breakfast was great and the staff was super nice. It’s a good quick stay place.

Friends

6/10

Pleasant

08 Jul 2026

Amanda

Dead spider in bathroom. We were literally the only one staying at the hotel. Beds were super hard, pillows are uncomfortable. Room is big.

2/10

Poor

04 Jun 2026

Enrique

Pool did it work there was no coffee breakfast was over too fast due to not enough food for everyone

Partner

6/10

Pleasant

23 May 2026

Mandie

The first room they assigned us was not even clean, there were no linens on the bed & the window was wide open. The second was ok, but tub was dirty and huge stains all over carpet & couch. Pool was dirty & breakfast was minimal. Very disappointed!

Family

10/10

Exceptional

22 May 2026

Tania

Love it !

Family_with_children

6/10

Pleasant

17 May 2026

Janel

Hot tub under construction. Stairwell was dark, no lights, had to use phone light. Pool area was dark no lights. Breakfast was very minimal. Staff were very nice. Pull out bed was in very poor condition. In a sketchy area but felt safe. Very quiet.

2/10

Poor

30 Apr 2026

Tracy

The reviews for this property were hugely misleading and the front desk staff, Travis, was extremely rude. This property IS NOT newly renovated nor is it what I would expect for a Marriott property. Despite the inability to enter one's Marriott reward number from the Expedia site, I was told had I provided my Marriott number during booking I would have been afforded better amenities. Travis further stated I should have booked directly with Marriott, which was not his place to offer his personal opinion.
It was disappointing to learn that although I requested a handicap accessible room, near the elevator, the closest accessible rooms were nearly at the end of the hallway, nowhere near the elevator. Additionally, the carpet in the hallway as well as in the room was filthy and laiden with stains.
Inside the room, there was a damp, mildew smell and the bathroom tub seemed as if it could use more attention.
I appreciate Melissa, the manager trying to rectify the matter after repeated requests for her to be contacted, but this is not a place I would recommend, even in a pinch.

Friends

8/10

Excellent

28 Apr 2026

Brett

Was disappointed that the pool and hot tub weren’t working. They need more lights outside at night because the hotel looked sketchy in the dark. Staff was very nice. Breakfast’s was delicious and cook was very helpful. Rooms were clean.

Partner

4/10

Poor

27 Apr 2026

Robert

First the room smelled like BO. The pool was out of order. The breakfast person was very late and we were told to walk over to a sister hotel to then be told oh no the breakfast will be back at the hotel we are in. Then it was very limited because the person was late. While I should have gotten a discount because I booked 3rd party (Travelocity) They could not do so. So it was terrible and I had pay the full amount. Not Happy. Won't stay there again and likely won't use Travelocity again. Also the rate was cheaper the day before than the weeks ahead of time I booked it. So Travelocity kind of screwed me twice.

Family_with_children

4/10

Poor

27 Apr 2026

Salvador

Breakfast was not ready and the breakfast area was dirty. When we called the front desk for extra towels and tp they told us that we had to wait our turn fkr house keeping to be imon our floor

Friends_and_family Family

2/10

Poor

26 Apr 2026

Shawn

False advertising of pool and breakfast and terrible experiences.

No pool-no breakfast-bad toilets again

Nasty dirty carpet and rooms.

This place is simply horrible. I gave them a second try…shouldn’t have.
1. Six months ago, no water and kids couldn’t shower after playing three games in the heat. Told to come back at six pm-couldn’t even check in to get our room. Insane.
2. Next morning, three teammates had toilet issues. Flooding or not flushing at all and they were simply handed a plunger.
3. Stayed there with hesitancy last night…pool not functional and told go to our sister hotel across the way. Ummm, no thank you!
4. Told breakfast was at 6:30, no breakfast available and was told “no it’s at 7”. We hung out as did two other families and at 6:50 a lady quietly came out and put up a sign “please join us at our sister hotel for breakfast”. She didn’t even say a word to us and if I wasn’t sitting where I was we wouldn’t have even noticed as it was behind a wall. Walked to sister hotel (town place) and guess what - no breakfast “go back to your hotel”
5. Heading up to our room after no breakfast we shared the elevator with a guest who had plunger in hand. Yep, 6 months and toilets still flooding and as a guest you have to fix it yourself.
6. One window was cracked from left to right.
7. Our room had gummy bears and peanuts under the bed and on the floor.

Both stays we were offered nothing, no discount, no apology.

Family_with_children

8/10

Excellent

22 Apr 2026

Axel

Overall good visit. Not the most central location but that’s out of their hands. Overall would use again

Friends_and_family Friends

6/10

Pleasant

20 Apr 2026

Hedwig

the pool at the property was not in working order. The hot tub was not working no water in tub ,just leaves and an empty water bottle.

Partner

6/10

Pleasant

17 Apr 2026

Donna

The room faced highway and was loud. The bath tubs paint was peeling and looked like a mosaic and not in a god way. No wash clothes available. Breakfast had 2 bruised bananas and 5 oranges for a fruit option. No pastry’s. The bed was clean and comfortable and the staff was courteous.

Partner

4/10

Poor

17 Apr 2026

Lou

Not the cleanest hotel I’ve ever stayed in. The floor in the room wasn’t properly vaccumed, the toilet didn’t flush and the pool is green.

Self

4/10

Poor

12 Apr 2026

Shanae

Our first room was dirty… filthy sofa, no soap, broke toilet and hair on the counter.
The second room we were moved to was better. Carpet and walls in hallways and common areas were dirty and rundown. This place could use some TLC.

Family_with_children

8/10

Excellent

07 Apr 2026

Mubarak

It was nice

8/10

Excellent

05 Apr 2026

Ashley

Would've liked more snack selection in market and more options for breakfast. Nice room, clean.

Family_with_children

10/10

Exceptional

04 Apr 2026

Luis

Breakfast was good . We got to Breakfast at 930 . I know a little late but staff quickly refilled the food before 10am.

Family_with_children

10/10

Exceptional

02 Apr 2026

Stephanie

Breakfast items were fresh and replenished quickly as needed. Staff was nice and accommodating. Room was spacious as well. Only issue was that the pool was down, but an alternative option was offered, just not utilized during our stay.

Family_with_children

10/10

Exceptional

02 Apr 2026

Stephanie

Breakfast items were fresh and replenished quickly, staff were very nice and accommodating. Room was nice and spacious for the time we needed it

Family_with_children

10/10

Exceptional

28 Mar 2026

Mike

Yes the breakfast was delicious and the room was nice and cool.

Partner

6/10

Pleasant

17 Mar 2026

Jess

Hotel staff was friendly and attentive. Hotel is VERY dated and needs a remodel. Pool was not working and breakfast had very LITTLE options.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Tammy

Didn’t stay but over night so didn’t see much.

6/10

Pleasant

15 Mar 2026

Michael

The hotel was either dirty or old, the carpets were very dirty looking. It was clear our room wasn’t vacuumed because we found small pieces of trash throughout the room. We went around and wiped all areas with wipes to be sure it was clean. The linens smelled clean though. The pool was closed. The breakfast was ok, the ladies on Saturday & Sunday seemed better at trying to keep everything stocked compared to the girl on Friday. We probably wouldn’t stay here again as there was more cons than pros.

Friends_and_family Family

4/10

Poor

12 Mar 2026

Conor

The hotel is alright, the location is dodgy, they fail to mention the homeless shelter and surrounding homeless population. Signs say park at your own risk, at the hotel you pay too much to stay at. Pool looks much better in the photos. Stay elsewhere if possible.

Partner

10/10

Exceptional

09 Mar 2026

Bruce

.

Self

8/10

Excellent

13 Feb 2026

Michael

Staff was great, but room had issues, toilet wouldn't drain, sink was leaking (carpet was soaked underneath the vanity, And carpet was filthy, our toddlers feet were black.

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Victoria

Breakfast could be better …ran out of coffee when I went down to grab a cup…

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Hemilitoni

Nice

8/10

Excellent

26 Jan 2026

Joycelin

Clean room, friendly staff, and a nice area. However, breakfast was not consistently ready by 6:00 a.m. and was sometimes still not fully prepared by 6:45 a.m., despite the advertised start time. This was inconvenient as someone who was up early every morning. Breakfast options were also limited, particularly for guests who do not eat beef or pork. Otherwise, no complaints.

Business Self

10/10

Exceptional

25 Jan 2026

Maria

Staff was very polite.

Leisure Family

10/10

Exceptional

20 Jan 2026

Roberta

Room good, staff also

10/10

Exceptional

19 Jan 2026

Roberta

Clean and friendly

6/10

Pleasant

01 Jan 2026

Edith G

the hotel is next to the freeway so it was a bit noisy. everything else was okay, we tried to call to inform of late check in however no one picked up the phone.

Friends_and_family Family

4/10

Poor

30 Dec 2025

Jennifer

They were completely out of breakfast. They were out of any hot food, as well as out of yogurt. They had waffles and oatmeal and bagels.

6/10

Pleasant

28 Dec 2025

Laura

We stayed there for 3 nights and not one day did they come to clean the room.

Leisure Family

4/10

Poor

28 Dec 2025

Alfonso

The bed was subpar, it was caved in the middle. The toilet ran. We could not get a late check out due to staff shortages. I am loyal to Marriott brand hotels but this one needs some help.

Friends_and_family Family

4/10

Poor

27 Dec 2025

Praveena

Very old and not maintained at all- hot breakfast is not even worth mentioning it

Leisure Family

4/10

Poor

13 Dec 2025

Julio

Very run down interior staff, not keeping up with the place. I would say.
Just not good, overall stains all over the carpet.I think they need to do a better job.Keeping up with the place

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Manuel

Check in was smooth ,fast ,front desk Denis was professional and informative room smelled great upon arrival and clean

6/10

Pleasant

11 Dec 2025

William

Adequate

Leisure

10/10

Exceptional

08 Dec 2025

David

Nice room friendly staff

Friends_and_family Friends

4/10

Poor

08 Dec 2025

Lenny

Room linens were not clean,

Friends_and_family Family

2/10

Poor

28 Nov 2025

Selena

Room did not get cleaned, sheets and towels did not get change, room was still dirty I would never stay here again. Bad Customer service. Manager never was onsite to speak with.

Leisure Family

4/10

Poor

19 Nov 2025

Natisha

This hotel was extremely disappointing. It started when the staff put me in an accessible room, which I did not need or request. I would have rather that gone to someone who was in need of it. One of the main light fixtures in the room didn’t work which was upsetting. The room was also in poor condition. Upon arrival, there was water still in the bathroom as the drain was down. There were also stains on our bed sheets, and overall I just didn’t trust the cleanliness of the room. The staff was nice, breakfast was okay but overall this hotel was rundown and just did not meet some basic standards

Leisure

8/10

Excellent

13 Nov 2025

Jesse

Very clean nice for price

4/10

Poor

06 Nov 2025

Serena

The hotel room was great but the staff at the front desk in the am are very rude

6/10

Pleasant

05 Nov 2025

Jesus

The hotel was dated. Needs new paint. The carpets were very stained in multiple areas. The hot tub was broken. The ac unit in the room had a squeak like a loose band.

Friends_and_family Friends

2/10

Poor

31 Oct 2025

Laura

Our hotel breakfast was only available at a neighboring hotel which was out of food and no place to sit. Front doors to hotel locked 24/7. Had to call to get in. Staff engaged with their personal phones not the guest. Terrible experience. We will not return.

Leisure Family

2/10

Poor

29 Oct 2025

Theresa

Only because there is nothing lower than a 1 star i would not give them any Stars. I rented 2 rooms 1 for me and one for my nephew and nieces that I took to Water park. When we checked in the lobby was full of homeless people asking for courtesy water.When we checked out i always leave my room spotless and i did the same for the kids to. These are good kids with excellent grades ages 14-17 which is why i rewarded them with the water park. When i asked for a receipt they could not give me one but would email me one. I paid for one room and the second room was thru a 3rd party booking. 2 days after arriving back home in Tucson, I finally received my bill with another almost 300 charge. When I called for an explanation, they told me it was a charge for smoking and drugs use in the rooms. I just about fell on the floor. The girl at front desk was rude and hung up on me. I had to send my bank proof that i was a non smoker by sending them my life insurance policy that shows a prefered rating. I also offered to drug test all the kids but told I would expect the Hotel to pay for it. I called corporate.
the first woman i spoke with was very empathetic and said someone else would reach out to help resolve. I was threatening law suits. No one helped and my bank finally refund me my money. This is the worst Hotel experience Ihave ever had in my life. DO not stay. Beware of rip off practices.

Leisure Family_with_children

6/10

Pleasant

27 Oct 2025

Amris

This is an older location and hasn’t had any recent renovations. You can see it on the grounds that things need to be addressed. Dirty stained tubs, rusty rings around shower drains, stained furniture. Staff super friendly and tried accommodating for properties short comings. I’ve had great experiences at other springhill locations so I had high hopes for this one.

8/10

Excellent

21 Oct 2025

FREEMAN

It was good.

Self

10/10

Exceptional

19 Oct 2025

Rachelle

I do not remember their names but, the young ladies at the front desk on October 17-19 Were incredibly helpful and polite. I had an issue with a guest making a lot of noise above my room and the evening clerk was kind enough to ask the guest to quiet down. This was at 11P.M. For reference.

Business Family

6/10

Pleasant

18 Oct 2025

Carlos G

Like Freeway proximity. Dont like smell like humidity and carpets are not clean

8/10

Excellent

18 Oct 2025

Shereida

Very quiet and clean. Friendly staff.

Business Family

4/10

Poor

17 Oct 2025

Terri

DO NOT STAY HERE. TRAVELOCITY REVIEWS MUST BE FAKE!!! Carpet absolutely filthy. Trash and filthy floor in elevator entire 4 days. Wanted to purchase cold water but wasn’t stocked in cooler for 3 days even though they had it available. Hot tub filthy, full of dirt and debris. Had to change out room keys multiple times a day if key came anywhere close to a cell phone. Business center was “out of order” during entire stay. Management would not respond to requests to resolve the situation even though I sent photos as proof. Very disappointed in Travelocity and Bonvoy properties

Leisure Family

6/10

Pleasant

13 Oct 2025

Michael

Staff was great.

4/10

Poor

11 Oct 2025

anand

Dirty room without vacuums

2/10

Poor

08 Oct 2025

Todd

The rooms we had were dirty not vacuumed or trash picked up at all n other room had not toiletries and no on answered at front desk

Friends_and_family Family

2/10

Poor

04 Oct 2025

Juan

This was unfortunately a very uncomfortable stay. Although I paid for the stay via the hotels app. The clerk still charged my credit card an additional 274 dollars. From the clerk to the assistant general manager, never once did I hear an apology for the clear mistake. The clerks were defensive and combative. Making the stay very difficult.

Self

8/10

Excellent

27 Sep 2025

Elizabeth

T

6/10

Pleasant

26 Sep 2025

Timothy

None

Business

8/10

Excellent

24 Sep 2025

Jeanne christin

Night person Denise was wonderful.
Day personal had attitudes and were not very helpful

Business Partner

10/10

Exceptional

24 Sep 2025

Adan

Would go again :)

Leisure Family_with_children

10/10

Exceptional

23 Sep 2025

Gary

Glendale AZ

Really was a nice place to stay and reasonably priced.

Self

8/10

Excellent

16 Sep 2025

Eileen

Property was clean, good location. Last day had a call out, so no hot food for breakfast. Then there was a gas leak and a little confusion. First told to evacuate, then told to go back and gather all our things ascwe wouldn't be allowed back in.

Leisure Family

8/10

Excellent

15 Sep 2025

Helen

Good location

Leisure

8/10

Excellent

05 Sep 2025

Verified traveler

Comfortable stay

The service was great. The hotel is a little run down from age but I would definitely stay there again because the location is very convenient for my business in Phoenix.

Friends_and_family Family

8/10

Excellent

03 Sep 2025

Marian

It was a little odd to have to go next door for breakfast. But that would have been okay except for the fact that they basically ran out of food before the breakfast hours were done and quite a few people left with nothing. There was cold cereal but nothing left to toast, no eggs, no hot cereal etc. If they are feeding guests for two hotels then it seems like there should be enough food to accommodate both hotels.

Leisure Family

4/10

Poor

01 Sep 2025

Robert

The carpet on the hallway from the elevator is so filthy and so is the carpet inside our room.

10/10

Exceptional

31 Aug 2025

Bernice

Easy access.

8/10

Excellent

28 Aug 2025

Jacqueline

Centrally located complementary breakfast

Centrally located, close to Grand Canyon University. The key cards were difficult at times and we were locked out by the pool for about five minutes. Our toilet ran the whole night and it did not work. Bedding was comfortable, TV worked well, the air conditioning ran well. The morning breakfast was good. It’s nice that they had a mini fridge and microwave in the room. The location is safe. It’s likely rare that we had a broken toilet. Unfortunately there were no other rooms available when I called them at 12 o’clock in the middle of the night.

Partner

10/10

Exceptional

25 Aug 2025

Susan

We had a real nice stay. Comfortable, convenient and perfect for the night.

10/10

Exceptional

19 Aug 2025

Emanuel

Good

Leisure

8/10

Excellent

16 Aug 2025

Jayson

Kinda bad part of town, but had a good stay. Pool was not in service so that was a disappointment

Leisure Family

10/10

Exceptional

15 Aug 2025

Loretta

Great service!!

Leisure Family

10/10

Exceptional

13 Aug 2025

Rita

The staff upon check in was amazing… super friendly and helpful. Weird that we had to go to a different hotel for breakfast though

Partner

6/10

Pleasant

10 Aug 2025

Kristy

The front lobby was dirty. I used the bathroom in the lobby, it was dirty, trash flowing over and no soap either. The carpeting is disgusting in the lobby and hallways. They desperately need a good cleaning. I was nervous to see what the room looked like but was pleasantly surprised. It was clean enough to sleep there one night. The room was cleaner than the rest of the hotel. I hate leaving bad reviews but this place really needs to do some deep cleaning. The staff at the front desk were friendly though.

Leisure Family

4/10

Poor

08 Aug 2025

Sam

Breakfast decent. Room inconveniences like tv not working in our two nights. Some lamps also don’t function as well.

Leisure Family

8/10

Excellent

03 Aug 2025

molly

Great room

8/10

Excellent

30 Jul 2025

Debra

Desert landscaping. No area for pets.

Leisure Family

8/10

Excellent

29 Jul 2025

Daniel

The property was nice tho a bit older. The front desk staff was friendly and helpful. The breakfast buffet was good. The only negative thing was we had to ask for clean towels.

Leisure Partner

6/10

Pleasant

20 Jul 2025

Veronica

Need to pay attention to details, like body wash bottle out and ice bucket used and filled with water

10/10

Exceptional

19 Jul 2025

Verified traveler

2 night family stay

Family had a restful stay at this property. Room was very clean, property was quiet at night, they have very professional front desk personnels, convenient location, close enough to places that we planned visiting and most of all affordable rate.

Friends_and_family Family

4/10

Poor

18 Jul 2025

Angelica

It’s ok. There are better options up the street or across the I-17

Business_and_leisure Family

8/10

Excellent

18 Jul 2025

Steve

Liked it everything went well

Leisure Family

10/10

Exceptional

28 Jun 2025

DOUGLAS

Property was in good condition. Area is ok with some signs of vagrants but I did not encounter any on the property. Overall room was clean but could use some small improvements (ie replace older AC outlets over the work desk with an AC Outlet/60W USB-C combination outlet charger instead). Shower could use a deep cleaning, bit of staining on the bottom of the tub, but otherwise clean.

Business Self

2/10

Poor

23 Jun 2025

Baltazar

Dirty carpets. Hallways smelled, as did the room. Roaches in room.

Leisure Partner

10/10

Exceptional

13 Jun 2025

Drew

The room and the staff are awesome.

Business Self

8/10

Excellent

06 Jun 2025

Verified traveler

Stayed here for a night visiting for a graduation, front desk receptionist (I think she was the manager) was very sweet and accomodating.
Our room was ready before the 4pm check in, only odd thing was the pull out couch bed was broken and there was a off putting smell from the cleaning chemicals they use. Other than that great hospitality and food was decent.

10/10

Exceptional

03 Jun 2025

Antonio

Excellent

10/10

Exceptional

27 May 2025

Arsany The

This was a great hotel coming from Los Angeles for AEW double or nothing I was spectacle for the price but this is a bang for your buck so clean ans comfy! I would definitely stay here again next time I’m in Glendale/Pheonix area!

8/10

Excellent

25 May 2025

Benjamin

The folks here were real nice. Hotel was clean and great value for the price. Breakfast was hot and good. Clean. The actual area was very quiet.

Leisure Family

10/10

Exceptional

19 May 2025

Jenny

Room was good, was hoping to see another TV where the pull out bed was, we had to share the TV with the third person...we all had to sit on the bed.

Friends_and_family Friends