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Premier Inns Metro

Phoenix Area - AZ · United States

10402 Black Canyon FreewayView location

6.4/10Good1,472 Reviews
Cleanliness6.0/106.0
Service6.8/106.8
Comfort6.2/106.2
Condition5.6/105.6
Amenities5.4/105.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Premier Inns Metro

Guests may take advantage of the Wi-Fi connection on public areas. Premier Inns Metro does not offer 24-hour reception. Some services may be subject to additional charges.

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With a stay at Premier Inns Metro Center in Phoenix (North Phoenix), you'll be within a 15-minute drive of Grand Canyon University and Happy Valley Towne Centre. This family-friendly hotel is 11.2 mi (18.1 km) from Phoenix Convention Center and 11.4 mi (18.4 km) from Mortgage Matchup Center.

Make yourself at home in one of the 146 air-conditioned guestrooms. Your room comes with a pillowtop bed. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Popular amenities

Swimming Pool
Parking available
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 11:00 AM

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 11 Pet max weight (per pet) in lb is 25 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed (no fees) Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • 24-hour pool access
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Optional fees
    • Fee for in-room wireless internet: USD 5.99 per night (rates may vary)
    • Fee for wireless internet in public areas: USD 5.99 per night (rates may vary)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Castles N' Coasters 0.9 km / 0.6 mi
Rose Mofford Sports Complex 1 km / 0.6 mi
Arizona Canal 2 km / 1.2 mi
Arizona State University-West Campus 5.9 km / 3.7 mi
Cave Creek Golf Course 6.3 km / 3.9 mi
Sahuaro Ranch Park 7.1 km / 4.4 mi
North Mountain Park 8 km / 5 mi
Grand Canyon University 8.3 km / 5.1 mi
GCU Arena 9.6 km / 6 mi
Lookout Mountain Golf Club 9.8 km / 6.1 mi
HonorHealth Deer Valley Medical Center 10.6 km / 6.6 mi
Shadow Mountain Preserve 13.1 km / 8.1 mi
Encanto Park 13.9 km / 8.6 mi
Saint Joseph's Hospital and Medical Center 13.9 km / 8.7 mi
Piestewa Peak 13.9 km / 8.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 12
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Premier Inns Metro

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DOUBLE BED SMOKINGQUADRUPLE • DOUBLE BED SMOKINGQUA.DB-JK

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DOUBLE BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Premier Inns Metro

    QUADRUPLE DOUBLE BED SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DOUBLE BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SMOKINGDOUBLE • SMOKINGDBL.JK

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Premier Inns Metro

    DOUBLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Premier Inns Metro

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Premier Inns Metro

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE POOL VIEW KING BEDDOUBLE • POOL VIEW KING BEDDBL.KG-VP

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    POOL VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Premier Inns Metro

    DOUBLE POOL VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    POOL VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKINGDBL.2D-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Premier Inns Metro

    DOUBLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Premier Inns Metro

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Premier Inns Metro

6.4
Good
1,472 Reviews
Cleanliness
6.0 /10
Service
6.8 /10
Comfort
6.2 /10
Condition
5.6 /10
Amenities
5.4 /10
100 reviews shown
4/10
Poor
18 Jul 2026
eduardo
A/C leaked onto the floor the whole time, took towels and bedding to stop from slipping and the toilet in other room was leaking from the line. The thermostat was not working well unless you had a tool to press buttons in and tape batteries in.
Partner
2/10
Poor
16 Jul 2026
Craig
This hotel is cheap. Keep in mind you get what you pay for.
Business Family
10/10
Exceptional
15 Jul 2026
Gregory
I enjoyed my stay
Self
2/10
Poor
13 Jul 2026
Robert
My stuff was stored in there lost and found. Well someone broke in and stole a lot of my items. Now management won't do a thing about it. All I can do is a police statement. I will not see my items ever again. Shouldnt the hotel reimburse me with something? What u think?
10/10
Exceptional
13 Jul 2026
David
The room was clean.well stocked and everything worked in the room.
Self
4/10
Poor
13 Jul 2026
Julia
Very unkempt! Gross! Do not recommend unless you need a cheap place to stay. I checked for bed bugs, no bed bugs but very stained up and battered mattresses. The double light between the beds was missing a light bulb. A light bulb was also missing from the bathroom. No toilet paper holder in the bathroom. A piece of the door frame was missing.
Family_with_children
2/10
Poor
10 Jul 2026
Kristina
Didn't like anything about thr hotel it was terrible. Waste of money. The ac didn't work. Then I got moved to a room that was supposed to be a upgraded but It was definitely a downgrade.
Friends
4/10
Poor
10 Jul 2026
Robert
The place was full of garbage all over had roaches in the room the gentleman at the front was rude would not go back for the price could of got a better place.
8/10
Excellent
09 Jul 2026
Robert
For the price you really can't beat it, plus you can meet a lot of interesting people.
Partner
4/10
Poor
08 Jul 2026
Patrick
People who are working
10/10
Exceptional
04 Jul 2026
Mary
the staff was great and friendly
Partner
10/10
Exceptional
04 Jul 2026
Theodore
Everything was good the staff was nice
Partner
10/10
Exceptional
04 Jul 2026
Theodore
The staff was friendly and it's a good place to stay
Partner
8/10
Excellent
03 Jul 2026
Will
Nice place to stay the night
2/10
Poor
03 Jul 2026
pamella
The whole experience was horrible,rooms were the worst I've ever seen ,staff was rude on drugs and no help
Family
4/10
Poor
02 Jul 2026
pamella
A very dirty place ,staff are rude and judgemental,propert was stolen right outta the parking lot,it's drug infested and not a nice place
Family
10/10
Exceptional
29 Jun 2026
Theodore
We arrived got into our room AC wasn't blowing cold air it was hot in there in the room so will you called front desk they got maintenance and they fixed the unit in 15 minutes and it worked really good after that
8/10
Excellent
28 Jun 2026
Cleveland
Always good customer service, enjoy my stay there
Self
2/10
Poor
24 Jun 2026
Katrina
Tv did not work. There wa roaches
2/10
Poor
20 Jun 2026
Destiny
It was awful was harrest the whole time then on top of that one of the employees try to fight my husband and then try to get in my face
Partner
8/10
Excellent
16 Jun 2026
Victoria
It's not the Ritz but the room was clean and affordable. It was quiet the night I was there. The gentleman at the front desk was very helpful and pleasant. I was there for one night with my dog to get some sleep. My AC had gone out in my apartment and I was able to get the much-needed sleep I needed. The rooms need a major update.
8/10
Excellent
15 Jun 2026
Qun
This area is bustling. There's a large amusement park not far away. Numerous restaurants surround the area. Regarding public safety in Phoenix: the hotel is enclosed by a perimeter fence, and entry requires check-in verification, making it quite secure. The rooms are clean, spacious, and fully equipped, though the flooring looks a bit dated.
8/10
Excellent
14 Jun 2026
Jonathan
Well very nice clean room
10/10
Exceptional
12 Jun 2026
Nicole
This place is safe and comfortable. Yes the a/c works great!
10/10
Exceptional
12 Jun 2026
Nicole
They are pet friendly and reasonably priced. All the staff are helpful and friendly.
Pet
8/10
Excellent
08 Jun 2026
Aimee
My son loved the pool. Having laundry on site is helpful. Some minor maintenance & cleaning issues but overall better than others we tried.
Family_with_children
2/10
Poor
08 Jun 2026
Sheldon
Staff was not very helpful.
8/10
Excellent
01 Jun 2026
Nicole
The staff was helpful and efficient and they are pet friendly as well.
8/10
Excellent
25 May 2026
Cleveland
Good customer service & enjoy my stay
Self
10/10
Exceptional
23 May 2026
Rebecca
Clean rooms, quiet neighborhood with shopping and restaurants located within walking distance. Every employee I encountered from front desk to housekeeping was welcoming, helpful, and kind.
Self
10/10
Exceptional
23 May 2026
Merci
Food
10/10
Exceptional
23 May 2026
Hugo
Limpio todo bien
Self
6/10
Pleasant
18 May 2026
Cleveland
good customer services, however, there seems to be more people around the hotel which I really don't like, hopefully, they are security guards to maintain the hotel
Self
8/10
Excellent
18 May 2026
Cleveland
Good customer services, always enjoy my stay
Self
2/10
Poor
16 May 2026
Christian
N/A
Self
4/10
Poor
16 May 2026
Casey
Gaves us the wrong room then acted like it was our fault for booking the wrong room even though I showed him the reservation.
Partner
8/10
Excellent
15 May 2026
Rachael
Good place for dogs too better and price is better too
Friends_and_family Friends
8/10
Excellent
13 May 2026
Cleveland
My stay has always been good, good customer service.
Self
8/10
Excellent
13 May 2026
Cleveland
My stay has always been good, good customer service.
Self
8/10
Excellent
13 May 2026
Cleveland
My stay has always been good, good customer service.
Self
8/10
Excellent
13 May 2026
Cleveland
My stay has always been good, good customer service.
Self
8/10
Excellent
13 May 2026
Cleveland
My stay has always been good, good customer service.
Self
8/10
Excellent
13 May 2026
Cleveland
My stay has always been good, good customer service.
Self
8/10
Excellent
13 May 2026
Cleveland
Again my staff has always been good, good customer service.
Self
8/10
Excellent
13 May 2026
Cleveland
my stay has always been good, good customer services.
Self
10/10
Exceptional
12 May 2026
Terrell
It was a good place to stay clean stores in walking distance
Self
2/10
Poor
10 May 2026
Keith
very run down
2/10
Poor
05 May 2026
Samuel
Would never stay there again
Self
10/10
Exceptional
30 Apr 2026
Jannifer
I have no complaints my room was clean and the staff went above and beyond
Self
10/10
Exceptional
29 Apr 2026
Jannifer
The room was clean and up to date very comfortable and the staff were amazing very helpful.
Self
2/10
Poor
28 Apr 2026
Sam
I never checked in I want a refund I put in for a refund I haven't received it yet it's been over 24 hours
Friends_and_family Friends
2/10
Poor
28 Apr 2026
Steven
The flooring in the room was seperating
Cuts on the floor were cut by someone blind.
Old trash from previous guests stay under the bed and in the bath tub.
Toilet paper and towel holder half of the holder was missing.
Random dudes knocking on the door at 4am.
Cable for the tv was falling out of the wall and kept going static if you even touched it.
Family_with_children
6/10
Pleasant
27 Apr 2026
amber
Not the prettiest hotel, but it served its purpose. I was bumped to a deluxe king (incl mw and fridge), very thankful for that. ALL of the staff that helped me was very kind and helpful. Room was clean, bed was very clean, shower was hot, AC worked great and ideal location to be around everything I needed. I would rent again. Thank you Staff!
Self
2/10
Poor
26 Apr 2026
Brandi
I have been staying here temp no problems nothing and they DNR me for no reason the white security guard with glasses told me he doesn’t have to explain to me why but he doesn’t want someone like me on his property. I have been very respectful never gave issues here an I feel he had no reason at all. They're rooms are never cleaned had to clean my own room everyday and they never had towels, air conditioning doesn’t work in a lot of rooms. They are infested with roaches
Family_with_children
6/10
Pleasant
23 Apr 2026
Eric
Roaches everywhere but its somewhere to sleep.
Family_with_children
2/10
Poor
21 Apr 2026
Modesto
No towels or wash clothes. No staff on site to give them to me
10/10
Exceptional
20 Apr 2026
Brandi
Good a.c in most rooms cleanliness amazing staff
Family_with_children
10/10
Exceptional
20 Apr 2026
Guadalupe
Ok
4/10
Poor
18 Apr 2026
James
The staff was actually really decent when our room keys had to be rebooted each day. They also brought us a fridge because the ice machine was out of order. The room had laminate flooring which was all tore up. I caught it with my boots multiple times and almost broke my neck. The shower curtain was about 3” too short, so after every shower the floor in the bathroom was soaked. The walls need to be stripped and repainted. There is what appears to be rust on the walls (assuming it’s water damage). The door lock handle worked about 30% of the time. Had to reswipe the card at least four times each time we left the room. The manager did say they were remodeling, so hopefully that’s the reason why everything was so outdated and worn.
Friends_and_family Friends
4/10
Poor
17 Apr 2026
Mary
Room was dirty, no fire detectors in our room. There was one towel and one hand towel and no washcloths in a 2 bed room . when I asked for more towels and some washcloths they said they’d get it when I got back from dinner the items were never delivered and I had to go up to desk again to ask for items needed for 3 people in our room and finally got them but never got washcloths! Very unhappy with this rental
Pet
2/10
Poor
13 Apr 2026
Mary
All I can say is YUCK!
The maids need to be retrained and too many sketchy people wandering around.
8/10
Excellent
13 Apr 2026
cere
I was comfortable there. Any noise from the freeway was very muffled and I enjoyed a quiet stay.
Self
2/10
Poor
12 Apr 2026
Rodney
I would not recommend this property.
Self
6/10
Pleasant
08 Apr 2026
Tom
A lot of shopping options around hotel. Bed was comfortable but room and property are in need of upgrade. Hotel from the 90s.
Self
10/10
Exceptional
05 Apr 2026
Brandi
Love
Family_with_children
10/10
Exceptional
04 Apr 2026
Lisa
Room was lovely and it was well rested for me
Friends_and_family Family
2/10
Poor
03 Apr 2026
Carlos
If you like being around crackheads, this is the spot for you. I kept waking up every two hours just to check up on my car. See if anything was stolen the hotel itself inside the room where I stayed. The only thing that was clean was the bed it had an old early 2000s TV walls are very dirty. Paint was peeled wouldn’t recommend for a family with kids.
Self
10/10
Exceptional
01 Apr 2026
Brayan
Hshsdkelwnssndi
Self
10/10
Exceptional
30 Mar 2026
Paul
Everything clean air work fine
Self
8/10
Excellent
30 Mar 2026
Cleveland
Great customer services
Self
8/10
Excellent
30 Mar 2026
Cleveland
Great customer services
Self
8/10
Excellent
30 Mar 2026
Cleveland
Great customer services
Self
10/10
Exceptional
29 Mar 2026
Francisco
Clean rooms, air conditioner, shops nearby had. Great stay
Friends_and_family Friends
6/10
Pleasant
28 Mar 2026
Joseph
Noise all night but not bad
2/10
Poor
28 Mar 2026
Cinthia
No wifi available
10/10
Exceptional
27 Mar 2026
Brandi
All
Family_with_children
10/10
Exceptional
27 Mar 2026
Brandi
Staff was friendly and helpful, rooms nice and clean
Family_with_children
2/10
Poor
24 Mar 2026
Wilfrido
You get what you pay for. Had to wait an hour before I could check in. Lobby was closed and rude employee finally arrived to a long line of customers thru the after hours window at 9 pm. Holes and paint marks all over the place. You get what you pay for.
Family
2/10
Poor
23 Mar 2026
Nabil
It’s a filthy place l got sick
Self
2/10
Poor
22 Mar 2026
Darwin L
This Property was the worst I have ever seen. No door on the bathroom. Door would not dead bolt & placed a chair and suitcases behind the door. Toilet seat was almost falling off, and I had to tighten the bolts just to sit on it. The Bathroom sink was just that. No Vanity and just A SINK. Nowhere to put personal item and the Sink was falling off the wall is you put arm on it to brush one's teeth. The Place is like a Rat's Nest. Not even coffee served. DO NOT STAY AT THIS DUMP.
Partner
10/10
Exceptional
22 Mar 2026
Christian
Indeed
2/10
Poor
22 Mar 2026
Donovan
The worst hotel ever. Well never go back.
Self
2/10
Poor
21 Mar 2026
Leon
I was assigned room 2052, and honestly, it should be condemned. The carpet was extremely soiled, the room smelled horrible, the furniture was beyond worn and broken, the sink had only a knob for cold water, the bathtub was in very poor condition, and there did not seem to be any hot water. It does not even get lukewarm. I was expecting a four-star hotel when I booked, but as a person who travels the world and stays in many hotels, this was the worst condition a room has ever been in.
Self
4/10
Poor
21 Mar 2026
Jennifer
The staff was as friendly as they can be through the night window. The lobby was not ever open while we were there.
Partner
2/10
Poor
20 Mar 2026
Matthew
There were literal holes in the wall, what looked like a bullet hole over one of the beds where the headboard should be, but of course there was no head board. There were holes in the floor, pieces of the flooring missing. The TV didn't work. The beds were pretty rough, but clean. Will definitely never stay here again. Staff, however, were great. Hard to work in a hotel like this.
4/10
Poor
19 Mar 2026
Kenneth
I dont have a pet
Partner
2/10
Poor
19 Mar 2026
Douglas
This place is a disaster. The water was not hot enough to take a shower. There is no toilet paper dispenser in the bathroom. You had to carry in hands full of Kleenex fro a dispenser in the sink room. The toilet seat hinges were broken. The beds were dirty and lumpy. The blanket was a thin piece of cloth covered in cigarette burns.

As a bonus, the area is o erring with homeless pushing shopping carts.
Self
2/10
Poor
18 Mar 2026
ALEXANDER
Had to cancel the stay, and the staff agreed. Price was again, but it was bad. Broken air vents, burns in the sheets, and homeless in the front and side of building.
Self
2/10
Poor
18 Mar 2026
Sharelle
The room was grimy with old dirty finger prints on walls and doors. I woke up to itching and discovered 9 bed bug bites on my body. I even caught and killed the bed bug. Our door was very finicky and did not open even after unlocking it numerous times. Shawn the manager was helpful and understanding of our door issues. The door continued to have issues during our whole duration of our stay. Would really think twice about staying again. The hotel is very outdated. We had no way to cool our food or heat it up. No refrigerator or microwave in the room. The upside was the price of the room and the manager. Otherwise I give 1 star.
Family_with_children
2/10
Poor
17 Mar 2026
David
There was a lot of remodeling going on, and quite a bit of drug using behavior.
Self
2/10
Poor
15 Mar 2026
José
It doesn't have clean towels, they were all dirty, the bathroom was dirty, the main bathrooms that are next to the front desk are totally disgusting, the door of the room they gave me opened by itself, it seems that the door lock doesn't work
Friends
10/10
Exceptional
14 Mar 2026
Krystal
Awesome view
Friends
4/10
Poor
12 Mar 2026
David
The room I was in looked nothing like the above room. Small slats in the floor were missing. Entire place needed paint.
Self
2/10
Poor
09 Mar 2026
Erica
This hotel was ran down. Let's start with the staff...not friendly at all. The rooms were horrible. Water damaged walls & ceilings, mold in the shower. No ice machines. The place should be contained. Could not believe I wasted $155 on something let this. We didn't even stay the entire night. The outside of the hotel has unfortunate homeless people setting around the perimeters. If you're looking for comfort and safety this is not it. I would not let my children out of my site at this place.
Partner
4/10
Poor
08 Mar 2026
Katherine
Initially met by staff that actually seemed annoyed we wanted to check in. Room was poor condition (floors cracked & splitting) bathroom door latch was broken/missing and exterior room door lock questionable) and decor sparse. On the surface it looked clean but saw a roach in the bathroom. Water pressure in shower good; walking distance to restaurants, but homeless people nearby. Recommend bringing your own blankets.
Partner
10/10
Exceptional
08 Mar 2026
Kevin
Great place
2/10
Poor
08 Mar 2026
Jessica
This hotel is the worst of the worst, would never ever go back there. Please do your research. It was my first time in Arizona never been there and the picture it has through Expedia looks good, has the worst reviews ever. The state of Arizona needs to check all these Hotels and shut them down. Dirty rooms, smells bad, they have alot of homeless on premises or walking around. I was disappointed on this first trip to Arizona. This one not the only hotel we went to but there all false advertisement online. If you really want a 5 star hotel you have to pay a bit more but it would be more worth it. And search the areas when you're looking for hotels or motels.
Family_with_children
4/10
Poor
08 Mar 2026
Kevin
If it is the cheapest hotel you can find then stay here. We stayed two nights and it wasnt the greatest. The fan sounded like it had a bearing going out and the TV was purple. Brought to the attention of the front desk and neither issue was taken care of. Also no hot water in the evening or in the morni g for a shower. Definitely needs some TLC in the inside. The staff was friendly, but the hotel itself needs some upgrades.
Friends_and_family Family
2/10
Poor
08 Mar 2026
Teresa
Pictures online are not Even close to what is actually the room. If my rate was $29.99 I would have been prepared not $160 a night. I wasn't able to secure my door, flooring is missing and broken. Injured my foot in the night going to the bathroom. No door frame in the bathroom and every blanket has cigarette burns in them. they locked the doors at 8pm and don't open them back up until 9 AM. You have to talk through a window to anybody and you have to sign a waiver before going in. The motel is next to I-17which is busy the entire night. Not a place I'll ever come back to. Oh I forgot the TVs don't work because there's no Wi-Fi unless you pay for it.
Self
8/10
Excellent
07 Mar 2026
Cleveland
Clean room
Self

Location & surroundings

Premier Inns Metro
10402 Black Canyon Freeway, Phoenix, United States

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