TownePlace Suites Phoenix North

United States , Phoenix Area - AZ
PHOENIX, 9425 N. Black Canyon Highway
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100 reviews shown

8/10

Excellent

02 May 2026

Tal

Our room had hair strands and potato chips on the floor. Room service didn't clean the bathroom floor. The property looks run down.

Partner

8/10

Excellent

30 Apr 2026

KAHALA HALL

Suite was a good size but furniture seemed like it was scratched up by a cat and there wasn’t much of a variety when it came to their breakfast. A lot of condiments weren’t available.

Friends

10/10

Exceptional

30 Apr 2026

Alia

Loved our stay! rooms were clean and spacious

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Steven

Good value, clean room, very friendly staff, good breakfast.

8/10

Excellent

24 Apr 2026

Colton

Breakfast was hard to do, because staff couldn't keep up with demand. We stayed here 4 nights and needed new towels being a family of 5 and had to ask multiple times to get some new towels

Friends_and_family Family

2/10

Poor

21 Apr 2026

javier

En los 15 días que estuve ahí solamente limpiaron la habitación tres veces tuve que reclamar en la administración para que fueran a limpiar

Friends

6/10

Pleasant

19 Apr 2026

craig

I wasn’t expecting a place that people would be living there long term. I expected a hotel not a apartment complex

Partner

2/10

Poor

17 Apr 2026

Falana

We didn't really use anything because of the thought of finding a roach. This place needs alot of attention, cleaniness wasn't how we expected. Alot of human nails and hair were present, it was just an awful experience. Never staying at this place again!

6/10

Pleasant

16 Apr 2026

Engracia

Overall the hotel needs an update and a good deep cleaning. There’s definitely a lingering cigarette smell in Building 2. The room was ok. Queen bed with a pullout sofa. The sofa bed was very uncomfortable and oddly stained. Needless to say we didn’t sleep on it. The room had a small fridge, stove, clean dishes, and silverware. Grab and go breakfast was good and had a variety of options to choose from. Front office staff were friendly and cheerful.

Family

10/10

Exceptional

14 Apr 2026

Jose

No good. No milk.

6/10

Pleasant

06 Apr 2026

Monique

The staff was very friendly, 10/10. But the property is extremely neglected. I’m honestly shocked it’s part of the Marriott group. In dire need of paint, maintenance, overall remodel…

Family_with_children

8/10

Excellent

01 Apr 2026

Barbara

Wish there was a full length mirror, asked for a mattress pad for the sofa bed, but none available.
Breakfast was ok, but one morning we had to walk to the Marriott next door to get breakfast.

Family

8/10

Excellent

25 Mar 2026

Gabrielle

Clean room, staff was friendly, there was a pool!

2/10

Poor

23 Mar 2026

Justin

Upon arrival we were told there was no longer a room for us because the ceiling fell in. The hotel did not attempt to contact us at any time. The staff member on duty basically told me that when he got to work no one had done anything about our situation and we were lucky he decided to act and got us a room down the street. We chose this hotel after much research for a 2 bedroom suite and it was replaced with a 2 bed in 1 room. This was unacceptable as was the supposed $50 discount at the new room. I messaged the hotel and asked for an immediate phone call. I received an email the next day from the manager of the hotel we were moved to not the hotel that never bothered to contact us. I do not recommnend this hotel.

Family_with_children

6/10

Pleasant

09 Mar 2026

Devi

Property is old. Water draining very slow in shower/tub.

Staff is very helpful.

Partner

2/10

Poor

04 Mar 2026

Fabiola

One of the worst experiences, room no ready to check in, room st

10/10

Exceptional

03 Mar 2026

Letrice

Quiet and clean

Self

2/10

Poor

02 Mar 2026

Jeffrey

This did NOT meet my expectations of a Towneplace Suites. I've stayed at a number of them and this wasn't anywhere near the quality of the others.
The building was old and run down. Carpet worn down and faded, bathtub was stained and broken. I asked for my room to be made up two days in a row and it only happened PARTIALLY one time. I specifically asked that the bed be made and all I got was a fresh set of towels.
There was a water line break while I was there, so for one full day there was no water.
Their rates were WAY too high for putting up with all of this.
I do NOT recommend this place!

10/10

Exceptional

18 Feb 2026

Louis

Great staff and clean rooms.

10/10

Exceptional

03 Feb 2026

Marlon

Clean Room and Amazing Staff

Leisure Self

10/10

Exceptional

26 Jan 2026

Jennifer

Lovely check-in and check-out staff. Our room did not have towels, and the clerk hooked us right up! One of my daughters forgot her razor and the other forgot her toothbrush. No problems! The clerk happily supplied both. The breakfast was delicious, but the room was tiny. The location was convenient to mid-phoenix (we had to go to the airport the next day).

Friends_and_family Family

4/10

Poor

16 Dec 2025

Marcos E

No conditioner. Receptionist was unfriendly. Place neglected. Charge confusing.

Leisure Family

6/10

Pleasant

12 Dec 2025

Lucio

Need an update

8/10

Excellent

29 Nov 2025

Lillian

It was good we need a stove and oven the oven was a little small but we made it work thank you will use again when I’m in the area again

Friends_and_family Family

2/10

Poor

23 Nov 2025

Joseph

Front desk lady was very rude, first room beds were not made probably never vacuumed contact lenses on floor in bed room sink was diry ,second room bath tube was full of hair and foot prints in tube and pillow cases had blood on them and NO hit water for are three day stay

Leisure Family

6/10

Pleasant

23 Nov 2025

Stephana

Staff nice

Business

6/10

Pleasant

13 Nov 2025

Josie

It was a decent place to stay but not what I expected from a Marriott property

Leisure Family

10/10

Exceptional

09 Nov 2025

Anita

The room was clean. The bathroom drawers could’ve been unkept better and the door to the bathroom too. But otherwise clean and comfy.

Partner

6/10

Pleasant

21 Oct 2025

Victor

Limited food variety

Leisure Friends

8/10

Excellent

10 Oct 2025

David

The room was good. It had a full kitchen and a nice seating area. Throughout the stay the TV showed, \"Welcome Ramon,\" wgich would be nice, but that isn't my name. I also did request housekeeping which did not happen. However, despite those issues, I enjoyed my stay.

Self

4/10

Poor

29 Aug 2025

Verified traveler

Don't stay here- old and poor service

First, the hotel did NOT have the Hotels.com reservation and I spent an hour on the phone trying to get a refund so I could book with the front desk. Once we got into the room, we discovered that the room was in serious disrepair and the kitchenette had the doors on the fridge facing the wall so it was difficult to use, AC barely worked, bathroom was old & dilapitated. Then, when getting ready for bed, the lights shorted out and room when pitch black. Called the front desk and attendant was unsympathetic and rude. Moved us to another room and refused to bring us new keys even after I explained we were in our pj's and would have to pack up all our belongings with only a phone light. The front desk attendant, Desiree, told me we could either choose to move or quit complaining because it wasn't her fault and there would be NO discount regardless of the inconvenience of moving everything at 11pm in the dark with a kid. We moved. The new room was better but I will never stay again and never use hotels.com again. What a completely terrible experience!

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

gregory

Good till it wasn’t

Stay was perfect up until I got a call for family medical emergency had to check out 1day early and they the property refused a single nite( out of three)refund never again

Partner

6/10

Pleasant

15 Aug 2025

Kathryn

Beds were B +, air conditioner worked like a B+, and furniture and carpet were so outdated… including the cockroach outside our window!

Friends_and_family Family

6/10

Pleasant

01 Aug 2025

Jose

Service was really good but my only issues were the keys kept demagnatizing and the room smelled of dog urine

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Ricardo

10/10

Exceptional

13 Apr 2025

Roxanne

It was a good stay. My family fit perfectly in the room. It was clean and comfortable.

Leisure Family

8/10

Excellent

26 Mar 2025

Dennis

We stayed 3 nights in March. Rooms were clean and big enough. Property is aging so there are issues. Pullout needed covering before sheets went on. Pool was very cold but refreshing. Breakfast was great. Staff were super friendly.

Leisure Family

8/10

Excellent

22 Mar 2025

Mike

Everything was great except for some trash in one of our rooms.

Leisure Family

6/10

Pleasant

19 Mar 2025

Diane J.

Not the best Mariotte

Had added fees for parking in their lot. This is expected in a downtown area, not out in the suburbs. Also our room smelled of dogs. Breakfast was good and the staff very attentive to cleanliness.

Partner

2/10

Poor

02 Mar 2025

Cara

Our stay at TownePlace Suites Phoenix North was a terrifying, deplorable disaster, unsafe, unprofessional, and an insult to basic decency. After unpacking, we found the left bedroom door completely off its bottom hinge, hanging precariously with exposed screws - unsafe! The first door into the bathroom had been partially kicked in. Worse yet, we noticed what looked like knife holes in the bathroom door - chilling evidence of neglect or worse.

What a complete shame!!! Now I have to connect with Expedia for a refund as we didn’t even stay in this room!!

Expedia- I’d recommend removing this hotel as a booking option otherwise I foresee several refund requests from anyone who books here.

Business_and_leisure Family

4/10

Poor

02 Mar 2025

Verified traveler

Okay…

Although the front desk staff were friendly, we encountered some not so pleasant people as well. The location is not in the best neighborhood, but I never felt unsafe. Plenty of parking. Rooms were in decent shape, but floors were dirty, bathrooms and cabinets were in need of updating. The entry door was filthy with layers of visible grime on the door. While looking for items at checkout, we peeked around the bed and found a dirty fork that was not ours. The bathroom door didn’t lock. The air conditioning system was outdated and noisy. Overall, it got the job done and accommodated my family but I don’t think we will stay here again.

Friends_and_family Family

8/10

Excellent

25 Feb 2025

Suzanne

It's a good place

Came for Spring Training. The room was nice. Plenty of parking. Free breakfast

Friends_and_family Family

4/10

Poor

03 Feb 2025

Jose

Place is out dated rig floor smells like mold and is pretty run down
Did not like and for the price you would expect better
Similar to a
Motel 6

Leisure Family_with_children

2/10

Poor

29 Jan 2025

LaKenya

I booked a 2 bedroom suite. Upon arrival I was given two rooms. I received no communication about this room shift. It was late. I stayed one night,
This is absurd as a minor cannot be in their own room. I was placed in a small studio and all the water was lukewarm. I shared with management. Refund was honored.

As a frequent hoteler, I found the interior hallway, elevator, and rooms were quite outdated. But if you like 80:s decor this is your jazz,

Business Family_with_children

10/10

Exceptional

19 Jan 2025

chris

Good value for the money.

I was allowed to checkin early (noon) Room was clean and very comfortable. Free breakfast was very good.

Friends_and_family Friends

10/10

Exceptional

06 Jan 2025

Adrienne

Great place!

Great stay! Very attentive front office. Super helpful and offered services! Just a little dated:) but otherwise great!!! No problems at all!

Friends_and_family Family

8/10

Excellent

05 Jan 2025

Kevin

Extremely welcoming staff. Long road trip and we showed up a day early. The staff member working the desk made it easy to get the room we had for a day early. The suite was perfect for my family. The issues I had were with the property/building and accessibility. The building has random and small upgrades but mostly way outdated. The bathroom exhaust fans were falling apart. AC unit is outdated and it's in Phoenix Arizona. Building is off of a one-way road with a freeway separating you from shopping. Nothing is within safe walking distance. Aside from those little things, the stay was pretty good.

Leisure Family

10/10

Exceptional

04 Jan 2025

Jose Moises

Nice place, able to rest quietly after a long trip from Disneyland!

Leisure Family

4/10

Poor

01 Jan 2025

Verified traveler

The ac unit was noisy, the TV in living room didn't work. The hallways smelled terrible and there was no hot water to shower with in the morning.

10/10

Exceptional

27 Dec 2024

Verified traveler

perfect location

i needed to stay in a location that doesnt require me to drive much and this place is perfect and for the price its almost inbeatabla as far as a studio style setup. plus all the staff here are nice people

Self

10/10

Exceptional

03 Dec 2024

Abdul

👍

2/10

Poor

27 Sep 2024

julie

Can you please refund my nights stay? It seems like this hotel is now being used as a flop house. My kids and I were terrified to sleep there and the outside surrounding environment was completely unsafe

Business_and_leisure Family

2/10

Poor

01 Sep 2024

Paige

CHECK THE ROOM 1ST

Terrible stay this 7 days without refrig. The staff was very friendly, but did nothing about the frige.

Business

10/10

Exceptional

28 Aug 2024

JoAnn

Very nice place

Self

10/10

Exceptional

25 Aug 2024

Rob Owens

Lighting outside feels secure

Business

10/10

Exceptional

25 Aug 2024

TAMARA

Always a convenient place to stay.

Friends_and_family Family

10/10

Exceptional

25 Jul 2024

Tamera

Excellent little stay

Went for the WNBA All Star weekend, and although we arrived later than expected, our stay was awesome.
From the kitchen in our suite to the hot breakfast from the hotel, I recommend staying here if you’re up for making your own meals while on vacay. Also, BBQ station, snacks and drinks on site.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2024

Joseph

Quiet and clean

10/10

Exceptional

14 Jul 2024

Rokaan

Everyone was super nice. Place was clean to a T.

Leisure Self

10/10

Exceptional

09 Jul 2024

Rocio

Todo

Leisure Family

10/10

Exceptional

09 Jul 2024

Analyze

The staff was amazing, and great for a large family!

Family_with_children

8/10

Excellent

03 Jul 2024

Adolfo

Nice place, clean, friendly staff, great amenities, free breakfast and parking. Highly recommend!

Business_and_leisure Self

8/10

Excellent

30 Jun 2024

James

Very Happy with our stay

I have severe OCD. When we got there I wiped everything down. There was nothing on the wipes. It was nice and clean. Seemed to be an older hotel but suite was remodeled. Happy with our stay

10/10

Exceptional

21 Jun 2024

Kevin

Was very good

2/10

Poor

17 Jun 2024

Cameron

Somebody either housekeeping or another party on the property, broke into my room and stole ammunition for my firearms , I’m highly upset & has not been reimbursed for my stollen ammunition

Business

4/10

Poor

20 Mar 2024

Verified traveler

Don’t stay here

Mattress was shot. Bath tub had dirt marks. Carpet had massive tear down the middle. No ice trays in fridge. Coffee maker was dirty. Room key had to be reset three times to get into the building

Self

10/10

Exceptional

15 Mar 2024

Alice

Can’t always rely on the reviews

Very friendly staff. Comfy beds. Overall, it was nice. I was very worried reading the reviews, but once we were there I was very pleased.

Friends_and_family Family

10/10

Exceptional

11 Nov 2023

SYLVAIN

Good 👍

Leisure Self

4/10

Poor

18 Oct 2023

Jessica

The staff was very friendly and welcoming. The poor rating isn’t for them. The breakfast buffet had so many options.

The room we were in had a strong odor. The toilet room reeked of urine. It needs a deep cleaning and sanitation.

We were staying there less than 12 hours so we just dealt with it.

Business Family

8/10

Excellent

13 Oct 2023

Jagannath

Overall good for the money

Leisure

6/10

Pleasant

05 Sep 2023

Nick

Needs a lot of work. Had to ask for soap for the shower was none in the room. Kind of loud anywhere near the pool.

Friends_and_family Friends

2/10

Poor

04 Sep 2023

Jordan

Thought Marriott would be quite a bit nicer and put together. This one was not!! Showed up and literally cleaned our own room with the guy because it wasn’t cleaned yet. Found out this Marriott has a lot of long term tenants and our room showed it. Stained mattress, bugs, etc. the staff were nice to us, but no organization. Don’t stay here if you can help it. Marriott should get this place properly staffed and renovated.

Leisure Family_with_children

4/10

Poor

30 Aug 2023

Stephen

Old, worn, and smelled funny

4/10

Poor

07 Aug 2023

Rosa

I try to stay away from giving bad reviews however this was just too many things to avoid. I stayed with my family and it was rather disappointing. They didn't come to replace dirty towels and when asked they said that they didn't have any towels to replace them with. It advertises that they clean every other day and when we got there was told they clean your room only if you're staying 7 days or more. Didn't have shampoo, conditioner or body wash, bottles were completely empty. The door to our suite was extremely hard to close and open and a lot of the lights were not working at all.

Leisure Family

2/10

Poor

18 May 2023

Verified traveler

Bad bed bad breakfast service

The bed was so bad- when slept on bed, can’t sleep at all! It had no back supports… bad customer service at breakfast… never stay the place again!

Business

2/10

Poor

05 May 2023

BUCHI

I didn't because it was like a junky yard.

Friends_and_family Family

6/10

Pleasant

16 Apr 2023

heather

Kitchen staff friendly

Business_and_leisure Family

6/10

Pleasant

10 Apr 2023

Christopher

Our stay.

Very Friendly staff, other than that, the towel hanger rods fell off the walls, the shower has two metal bars in it and one fell off. When opening our door to our room, then door get stuck on the floor halfway and I had to physically shove the door to get it to open all the way. The beds were extremely uncomfortable, and the room looked nothing like the pictures.

Friends_and_family Family

6/10

Pleasant

09 Apr 2023

Val

Get what you pay for.

Room had limited supplies for kitchenette & bathroom doorknob was broken. Asked for towels, said they were out. Asked for pool towel said to use the pool across parking lot at another hotel, since there was something wrong with theirs, not sure why, there was a pool guy there every morning cleaning it. Anyhow, the breakfast was basic with no fruit, but the room suited our needs. Surprised Marriott is attached to the name considering how basic the service and stay was.

Friends_and_family Family

4/10

Poor

04 Apr 2023

Ryneisha

Completely Outdated

This hotel was very hard to find with all the construction going on in the area. The checkin took longer than expected. The room was very outdated. The living room doesn’t have a TV in the one bedroom suite. It only has a small TV on the room. The bathroom towel rack fell off the wall and exposed the glue that was used to hold it up. I’m glad I was only staying one night because there’s no way I would stay any longer. I’m upset that I wasted my money.

Friends_and_family Family

2/10

Poor

31 Mar 2023

Abigail

They charged me over $600 twice!

Leisure Family

4/10

Poor

27 Mar 2023

Heather

Not the best

The wall in one of the bedrooms had what appeared to be blood splatter from the bottom of the door to the top of the door. They did come clean it after I asked. The TV in one room didn’t work and maintenance never came to look at it, they did send housekeeping to look but they didn’t know how to fix it. The beds were comfortable however.

Friends_and_family Family

8/10

Excellent

19 Mar 2023

courtney

This hotel is efficient and perfect for a quick stay. Room was clean, the staff was very friendly and helpful, beds were comfortable, and breakfast was great! There were some shades missing in our room, and the hallways are dark and kind of scary looking and overall everything needs a bit of a refresh, but overall it was exactly as expected.

Leisure Family_with_children

2/10

Poor

17 Mar 2023

Melanie

In 5 days and they only cleaned our room once because we demanded it be clean. No cleaning or clean towels in the fitness room. The toilet paper holder fell off the wall and wasn't repaired until we asked twice took 2 days heater in the pool didn't work and the gate to the pool also didn't work. Staff except for a wonderful lady named Betty were not interested in solving any of the issues. I expect a certain standard when we pay for Marriott quality. It was terrible and we won't make any assumptions about Marriott quality again.

Leisure Family

10/10

Exceptional

21 Feb 2023

Dan

All people working their went out of there way to be friendly and accommodating. Betty who serves breakfast, greets you with a big smile and “good morning”, just a sweetheart. Donna Persons and all staff just delightful, made our stay there very enjoyable.

Partner

2/10

Poor

12 Feb 2023

Christopher

I want my money back

Business Family

10/10

Exceptional

17 Jan 2023

Tyler

Loved the layout of my room, was comfortable and very hygge.

Business Self

6/10

Pleasant

21 Nov 2022

Karen

Property is dated. Bed was really hard and a/c/heater thermostat was way off. For some reason delivery services don't deliver here.

Leisure Self

10/10

Exceptional

20 Oct 2022

MARYBEL

Room was very nice and clean.

Friends_and_family Family

4/10

Poor

21 Sep 2022

Kim

Didn’t get what I reserved

I specifically picked the Town Suites by Marriott because they had a two bedroom suite for the three of us traveling. When we arrived to check in, the clerk was very pleasant and when he pulled up my reservation said he apologized but they had to change it. We were sent over to the facility across the parking lot, also Marriott. We went to check in there and the clerk was also very pleasant. When we got to our room, instead of a two bedroom suite as we requested, we were given two queen beds next to each other with a couch on the other side of a half wall. This was not what we had asked for. We awkwardly made it work (we had an elderly lady with us who also made the best of it) but I was never informed about the change until arrival, which would have been appreciated.

Friends_and_family Friends

10/10

Exceptional

04 Aug 2022

Nicki

Fun with friends

It’s been great! Good time's!

Friends_and_family Friends

8/10

Excellent

01 Aug 2022

Nicki

Great times!

Great times!

Friends_and_family Friends

8/10

Excellent

17 Jul 2022

Matthew

Nice staff

The lady in the breakfast room was amazing on Friday morning when we stayed. She talked to me and was very helpful.. the one on Saturday did not interact with anyone..

Friends_and_family Family

10/10

Exceptional

21 Jun 2022

Henry

The worker who helped with breakfast was very friendly and helpful.

Leisure Self

10/10

Exceptional

15 May 2022

Claudia

The property is ok, I didn’t have any issues.

Business_and_leisure Family_with_children

8/10

Excellent

11 May 2022

Lisa

The staff here is amazing! Totally top notch! They are welcoming, accommodating, and want to make the guest experience as easy as possible.

Business Family_with_children

6/10

Pleasant

25 Apr 2022

Tamara

Usually nice stay

We have always been so pleased in the past at this place. This time felt like we were in a room that was out of order for maintenance. The front door was sticky and hard to open. The door handle inside the bedroom fell off in our hand. The paint on the bathroom ceiling was peeling and mildewed. The televisions didn't work, the phone didn't work. The kitchen light was iffy. The room wasn't stocked with enough towels for the 4 registered guests. Maintenance came and helped and gave us points in Marriott Bonvoy and a courtesy adjustment on our account. The breakfast attendant was lovely and very cordial- the food tasty, but the eggs and oatmeal so cold they couldn't really be eaten. We are sure that the next time we stay there the room will be refurbished up to the usual standards.

Friends_and_family Family

10/10

Exceptional

15 Apr 2022

Dedrick

It was clean

Business_and_leisure Friends

10/10

Exceptional

14 Apr 2022

John

Enjoyed the courtesy of the staff the most! Had a great breakfast every morning! Hot coffee anytime of the day or night. Thank you to the Manager and Breakfast Cook 'Mo'.

Leisure Self

2/10

Poor

01 Mar 2022

Georgiann

The staff was excellent, but working with a real crappy property. The hot breakfast was dismal with largely processed . The TV was improperly configured, so yo had to change input EVERY time you turned it on. I feel the fire marshal needs to stop by as there was an electrical short that turned the tv off every time we walked by it or turned a light off in the room - scary.

Leisure Partner