Name: Extended Stay America Select Suites-Phoenix-North
Address: 8808 N Black Canyon Hwy, Phoenix, 85051, US

2/10

Poor

20 Jul 2026

Justin

Front desk was a wreck, took forever for staff to show up for check in, walls paper thin and neighbors extremely loud keeping me up all night, Terrible experience

Self

4/10

Poor

24 Jun 2026

Aleena

Gross junkies everywhere rooms are nasty

Self

10/10

Exceptional

21 Jun 2026

Rickey

Its 110 degrees In Az N When i checked in a room immediately felt the difference… The heat is real here and their Cold air is real in this hotel too 💙💪

Self

6/10

Pleasant

20 Jun 2026

Don

We spent 4 nights at ESA and I will say that the room was fairly clean and comfortable. The water pressure in the shower was poor. There had been a bad leak in the unit above us which had been fixed as far as no more leakage but the drywall was bubbled and had lots of staining at the ceiling. We could smell the mildew odor pretty heavily causing some concerns of possible mold in the wall void. The ac unit and the fart fan in bathroom both made quite a bit of noise throughout. The brochure states that there is cooking and kitchen items but that was not the case at all. I asked the front desk about these items and the response I got was \"not at this location\" by the staff. The refrigerator worked great as my milk was very cold and quite tasty. We will stay here again but in a different room to avoid the mildew and excessive noise from the ac unit.

Partner

2/10

Poor

20 Jun 2026

Stephen

We we unable to check in during normal office hours due to no one being at the desk. We waited for more than 20 minutes before calling customer service. Customer service transferred our call to the empty from desk at the hotel we were at. A second call to customer service produced a similar result. We cancelled our reservation and had to travel to a different hotel in the area. There were vagrants in the parking lot, trash all over the outside of the building and no staff available. Other patrons of the hotel that passed us in the lobby stated that there had been no one available at the desk all day and they apologized for the property. This was a horrible experience after a long day of travel. I don't know who should have been working the desk or who manages the property but both of those employees should be review for performance.

Partner

4/10

Poor

12 Jun 2026

Jay

Pretty dirty all around from the time you enter all the way to your room. Lots of transient and police activity throughout the day and night. Room smelled like vomit.

Self

2/10

Poor

07 Jun 2026

Mark

Booked through Expedia, when we arrived they did not have the room they wanted to charge us an extra 30 dollars from a single bed to a room with 2 beds., front desk was not pleasant or helpful. Luckily expedia refunded us our money and we moved on.

Family

2/10

Poor

23 May 2026

Alejandro

Pesimo

6/10

Pleasant

19 May 2026

Frank

Kitchen was not fully equipped no utensils no plates no coffee pot kitchen sink plugged up. Air conditioning was excellent. Staff was good.

Partner

10/10

Exceptional

13 May 2026

Luisana

Love it

Pet

10/10

Exceptional

13 May 2026

Luisana

I loved it

Pet

10/10

Exceptional

10 May 2026

T'Chera

The staff is amazing. The room was clean had a little oder but I can deal with it. I had no issues.

Self

6/10

Pleasant

26 Apr 2026

Victor

La tina del baño estaba sucia y el sink también estaba sucio todo lo demás estaba en muy buenas condiciones muy limpio

Family

2/10

Poor

25 Apr 2026

Adrian

The pictures look nice but do not stay here it’s very dirty and under staffed would like a refund but I can’t imagine that will be worth the effort.

10/10

Exceptional

03 Apr 2026

Ahmed

.

6/10

Pleasant

27 Mar 2026

Robert

Room ok. Have to ask for kitchen stuff not kept in room. Air conditioning worked great. Staff was nice and friendly.

Family

10/10

Exceptional

27 Mar 2026

Leslie Jasmine

The kitchen is not fully equipped. there are nothing apart from the kitchenette.
everything was as expected. everybody minded their business. It was calm during my stay the drama was outside. No smoke smell or anything it was peaceful.

Friends

2/10

Poor

25 Mar 2026

Michael Jay

Our stay at Extended Stay America Phoenix North had some challenges. Our group had multiple rooms reserved in advance through Expedia, and all reservations were confirmed prior to arrival. However, when we arrived, the hotel was unable to provide all of the rooms as booked.
We were informed the property was overbooked, and resolving the situation required upgrading to a different room type at an additional cost, which was difficult after a long day of travel.
In addition, there was a noticeable odor of cigarette smoke and marijuana in my room and in some areas of the hotel, which made the stay less comfortable.
As a touring group, we rely on having separate rooms arranged in advance, so this situation was not ideal.
Overall, the experience did not fully meet expectations, and I hope the property is able to improve how reservations are managed going forward.

Business

4/10

Poor

22 Mar 2026

Chun-yi

The room was pretty dirty and smells weird

Family_with_children

2/10

Poor

18 Mar 2026

Artemio

Not clean

Self

2/10

Poor

18 Mar 2026

Rebecca

A/c was good but everything else was dirty, trash cans overflowing, vomit on the sidewalks, cigarette burns on the bathroom, knife stabs in the doors, toilet broke and no one to fix it

Friends_and_family Family

2/10

Poor

17 Mar 2026

Manuel

Smells, very bad dirty room, and the TV no work

Partner

2/10

Poor

15 Mar 2026

seddah

This is clearly a place where homeless people stay when they have a few bucks, and the whole property is trashed. After taking pictures of the bugs in the bathtub and the cigarette butt on the floor, I decided it would be safer to drive through the night.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Melinda

This is not a place for a family to stay. We had to give our ID and see the room before they would allow us to check in. Thank goodness they did because the room is not a suite-they are bare bones and smell like cigarette smoke is embedded in the walls. We quickly returned to the lobby and retrieved our IDs. If you are looking for a nice place to stay, this is not it. I don’t recommend women stay here alone.

6/10

Pleasant

11 Mar 2026

Laura

A/c was adequate. Parking felt safer in front.

Self

2/10

Poor

09 Mar 2026

Rob

This was one of the worst hotel experiences I’ve ever had. There was a cockroach crawling up the bathroom wall, which immediately showed how poorly this place is maintained. The bed sheets were covered in visible stains, making the room feel filthy and completely unacceptable.

The atmosphere around the property was also extremely sketchy. There appeared to be prostitutes both inside and outside the building, with people constantly coming and going. It felt unsafe and uncomfortable the entire time.

Between the roaches, stained bedding, and shady activity around the property, I would strongly recommend avoiding this place.

I will never stay here again. Ever.

Note, I advise the front desk about the cockroach and stained sheets and I asked for the manager and she wasn’t in. I asked the front desk to have the manager to give me a call. The response “she doesn’t make personal calls.”

And unfortunately I didn’t take photos/videos. Lesson learned.

Self

8/10

Excellent

08 Mar 2026

Nader

Property seems a bit run down, no shampoo, not a lot of towels, or soap,

Partner

2/10

Poor

07 Mar 2026

Nigel

This was a bad choice on my part. I should’ve known better. It had one entrance and one exit. The staff asked me to check the room before I accepted it, but because of the late time, I really didn’t have a choice.
Just not a good choice.

4/10

Poor

06 Mar 2026

RT

nice enough

Self

2/10

Poor

05 Mar 2026

Justin

The building looks beautiful but that’s how they get you. There literally was a meth pipe on the ground. Rooms are very dated and run down. You literally have to wake up the front desk staff the the phone they have there.

Self

4/10

Poor

24 Feb 2026

Joshua

I didn’t even stay the 1st night. As I get off the elevator to go “check the room out”, walking down the hallway, before getting to the room, I am greeted with both the sound of crying kids from multiple rooms and the pungent smell off marijuana smoke. When I made it to the room, and looked at both the layout and the quality of the bed, I immediately turned around and told the front desk I would not be staying.

Self

2/10

Poor

19 Feb 2026

Dijion

Infested with cockroaches !!!

4/10

Poor

08 Feb 2026

Kevin

Ill put it this way, had a 2 night stay. Accommodations and feel made us depart a night early.

Leisure Family_with_children

4/10

Poor

05 Feb 2026

Jesus

The staff for the area was the same as what was hanging out in the front drinking beer homeless lot of traffic in front of office staff or maintenance did not come and help with repair to TV a little rough and thug looking again it just matched what was needed because of what is outside dangerous area unsafe

4/10

Poor

29 Jan 2026

Jonathan

There’s no main lobby. The windows are too thin. Smelled like smoke all the way in lobby and upstairs.

Leisure Friends

2/10

Poor

03 Jan 2026

Joel

No the cooking equipment did not working neither did the fridge. Staff did not care

Friends_and_family Family

2/10

Poor

14 Dec 2025

Timothy

Bathroom light didn’t work when mentioned to front desk at check in was told, yeah all the bathroom lights are out in all the rooms and don’t have the right bulbs. The. The ac unit stoped working.

Partner

6/10

Pleasant

22 Nov 2025

Eugene

Drains are full and need cleaned out tub fills with water when showering

Leisure

2/10

Poor

18 Nov 2025

Darnell

Horrible service, basically a living facility

Business

2/10

Poor

13 Oct 2025

Frances K

The staff is unprofessional and rude. The room was filthy with dirt and stains. The bedsheets had hair and dirt from previous stays. The hotel reeks of Marijuana and and garbage. The front desk attendant confirmed they only had one Housekeeper, which explains the filth and dirty rooms. Outside the property was people smoking and doing mechanic work on vehicles. I would not recommend spending your money or time at this hotel.

Leisure Self

10/10

Exceptional

09 Oct 2025

Johnny

5 star rated stay at Extended Stay

Kitchen clean and organized

10/10

Exceptional

05 Oct 2025

Winston

Perfect

10/10

Exceptional

27 Sep 2025

Steven

Perfect

2/10

Poor

18 Sep 2025

Claudine

The staff is so rude and disrespectful calling me names and wouldn't even give me clean towels or bedding whole time I was rhere

Business_and_leisure Partner

2/10

Poor

13 Sep 2025

Joel

Service rude and argumentative

Business Self

10/10

Exceptional

27 Aug 2025

Cesar

NO COMMENT

Business_and_leisure Partner

10/10

Exceptional

27 Aug 2025

Cesar

NOo COMMENT

Business_and_leisure Partner

10/10

Exceptional

26 Aug 2025

Christopher

The rooms are quiet. Everyone seems to try and get along yhere

Business_and_leisure Self

2/10

Poor

22 Aug 2025

Sergio Martinez

I left trash outside my room for housekeeping to dispose like every other hotel. They would throw it back in my room stinking the whole room. I brought it out again the next day and when I got back from work, I found all my stuff at the front desk because I was getting kicked out for leaving trash outside. Staff stole a tablet I use for school, a watch and groceries. On top of this, they will not refund me so I consider this theft. Not to mention this place is more like a low income housing projects think twice before choosing this place

Business_and_leisure

4/10

Poor

21 Aug 2025

Seneca

Staff were very helpful and accommodating

4/10

Poor

25 Jul 2025

Alyssa

The place was clean ....BUT!!!
Customer Service needs more training when it comes to their customers especially how to communicate rather then get hostile .

Business_and_leisure Family

8/10

Excellent

20 Jul 2025

Printz

Not perfect but good for the money.

Quick and affordable. Elevator reeked of marijuana. Elevator at night took 2-3 minutes for the door to close and start going.

Self

10/10

Exceptional

24 May 2025

Ricardo

Great just being honest

It was ok. They did have roaches but what do you expect in that area. For what it’s worth, this place is really worth every penny

Self

10/10

Exceptional

11 May 2025

James

Nothing new

Plain & simple AS GOOD AS ALWAYS.

Business

10/10

Exceptional

08 May 2025

Amanda

Staff is very friendly

4/10

Poor

30 Apr 2025

Wesley

First room smelled like mold and flooring seams appeared to have mold, there appeared to be a condom wrapper on the floor near the bed. We were offered a second room that was much cleaner; however the window did not close all the way making the room very noisy to freeway traffic.

Business_and_leisure

6/10

Pleasant

25 Apr 2025

Katrina

My room was dirty. The floor was not swept and the tv and the table had fingerprints on them. The beds were old and hard and the elevator didn’t work properly.

Leisure Family

2/10

Poor

19 Apr 2025

Kyle

Charged but couldn’t check in

When I arrived and attempted to check in, I wasn’t allowed to. The front desk person said they were coming and I waited for over an hour and they never showed up. I selected to pay on site, but they charged my card before I arrived. So they charged me for a room and then didn’t check me in.

Friends_and_family Friends

2/10

Poor

08 Apr 2025

Verified traveler

Horrible service

Was unable to check in due to the front counter being closed. Used lobby phone as instructed and no one came to check us in after we waited for an hour. The area alone is very sketchy with many individuals roaming the parking lot.

Self

2/10

Poor

06 Apr 2025

Garry

The rooms were dirty and the hallway smells like weed. The hotel staff allowed us to review the room and assured us, if we didn't like the room, we did not have check in, and would not be charged. They lied!

Leisure Family

6/10

Pleasant

04 Apr 2025

Emily

N/a

Leisure

10/10

Exceptional

30 Mar 2025

James

Everything you need!

Rooms are very clean, kitchen is large with full size fridge, and oven, comfortable bed, and good bathroom.

Business

2/10

Poor

27 Mar 2025

Erika

I didn’t stayed there, i cancelled

Leisure Family

2/10

Poor

25 Mar 2025

Veronica

A lot of homeless people living just a few feet away. We booked a room with 2 queen beds online through Expedia and when we checked in they only had a room with 1 bed. Staff told us it’s a first come basis. We had four sleeping in a room. Only 2 towels we given and we couldn’t get anymore because they don’t have housekeeping on weekends. Won’t

2/10

Poor

24 Mar 2025

Christopher

Crack motel

The worst extended stay ever will never go back the room was drity the dint even give soap or anything for shower ask front desk they said they dont give any and the location also dont have an ice machine smell like food and meth in the hallways wouldn't taken an family here thats for sure

Business Family

6/10

Pleasant

23 Mar 2025

Tammy

The mattress was so lumpy so I did not sleep well at all for the price was not worth the stay for sure. I would not recommend to my friends . Another huests said it was bad in the elevator up plus we were outside. I ask for another pillow at the front desk . She said no. There only 3 pillows we both like 2 pillows each . Plus the front desk clerk was not the nice person. I stay one far better then this one for sure .

Leisure Partner

2/10

Poor

23 Mar 2025

Judi

Do NOT book here! Reserved 2 rooms but they only had 1 available.,Room was terrible, smelled moldy, shower backed up into tub. Homeless people digging in trash,by hotel. NEVER AGAIN!

Business Friends

6/10

Pleasant

19 Mar 2025

Julio

Noisy street activity

Room was good clean and comfortable. However location is around homeless people and on highway Rd so lots of noise

Friends_and_family Friends

2/10

Poor

12 Mar 2025

Angelica

Dirty hotel

Bunch bugs inside the room, pillows full blood, bathrom clocked, full of black dirt and hair all over the shower, no toilet papers, etc.

Partner

2/10

Poor

09 Mar 2025

Anthony

We were very disappointed in the cleanliness of our room. There was a broken glass on the bathroom. Bugs in the bathroom.. splattered poop in the toilet. The floor was dirty had stuff on. The blinds were covered in dust. overall, the room needed a deep clean. When I told the girl at the front desk she looked at me with a dumb look like she didn’t know what to do and she said she would leave a note in the account.. at the bare minimum, somebody should’ve cleaned up the glass..

The one positive was the water pressure was amazing in the shower..

Leisure Family

8/10

Excellent

02 Mar 2025

Cynthia

Honesty goes a long way!

I gotta say the price on my stay was pretty reasonable. Something I was able to manage. As for my comfort, it was nice. I was able to get a good nights rest. I appreciated the kitchenette area. I love to cook. However, I had to go out and buy supplies for cooking as well as for eating.I understand some, but not all! I asked the front desk clerk, why they didn’t provide the basics? Her response was very informative, I really appreciated her knowledge. I didn’t expect the answer I got with no judgment at all. I have much respect for her, you know who you are young lady. The only complaint I would have is on management. At checkout I was being rushed, knowing that I was disabled, rushing me out and speaking very rudely to me doesn’t get It to be a five star hotel rating. Please it’s time to check ur staff, if it weren’t for her, it would be a 5 STAR *.You know who you are lady with the short hair. A special thanks to the maintenance guy who returned my flat iron. There needs to be more people or staff like you. thank you for your honesty and I believe it will go a long way. You deserve a raise. Blessings to all, keep up the good work. Job well done :)

Self

4/10

Poor

02 Mar 2025

Carlos

Nasty

1) Upon checking in we got in late about 1010pm and their front desk closed at 10pm, which I understand but don’t have an attitude when checking me in. 2) since we were only staying 3 night we didn’t get maid service 3) blood spots in the bathroom 4) one of the wash rags was folded nice and neat with a shoe print of dirt on it 5) tv didn’t work 6) the linoleum floors were filthy with dirt and ghost terds 7) we couldn’t open the blinds bc they were destroyed 8) the pull out bed didn’t have linen on it 9) the deadbolt on the door didn’t work. Bottom line we left after two nights of a three night stay. Will not recommend at all. I’ve stayed in worse but it was a place to lay our heads at night and we were only there for spring training.

Friends_and_family Family

4/10

Poor

02 Mar 2025

GUANG FENG

Not clean. Lack of shampoo and conditioner.

Leisure Family

4/10

Poor

01 Mar 2025

Eileen

The front desk could not find our reservation until we went back in with phone in hand showing the reservation. Homeless man in the lobby bothering us so we returned later to check us in. Would not recommend this place to anyone. The lady at the front desk was pleasant enough after she found our reservation. I guess you get what you pay for.

Leisure Family

4/10

Poor

23 Feb 2025

paul

Rough budget hotel.

2/10

Poor

16 Feb 2025

Brittney

Vanessa, was very rude and unfriendly. That’s why we didn’t stay would not recommend don’t come here !!! Save your money and go to a hotel with better customer service

Leisure Self

6/10

Pleasant

10 Feb 2025

Jennifer

Area is not that great and feels unsafe.

Leisure Partner

8/10

Excellent

07 Feb 2025

Courtney

Spacious room with affordable rates.

Business_and_leisure Self

2/10

Poor

07 Feb 2025

Reina

Booked a room late at night because me and my husband were in need of somewhere to stay for the night and when we got there we were told we couldn’t check in because it was too late. Mind you I had already called their customer service and the man I spoke to told me that even though their office closes at 10pm they keep somebody on duty for people who are checking in late. The lady who was in the front cancelled our reservation and we had to go elsewhere. When I tried to get a refund through Expedia I was told I can’t get a refund because the property refuses to refund me.

4/10

Poor

06 Feb 2025

Lovneet

Bad customer service

When I arrived I was looking to bathe and there were no dry off towels only a foot towel and two was cloths no tissue I called and was to meet at front lobby which closes after the evening and the attendant tells me it was towels in the room I told her she can come up and see she gave me an attitude and shut the lobby window down on me with the worst service I’ve ever gotten I’ve stayed at this hotel more than once and I’m completely needing a credit for the service alone never got any towels this was the worst

Self

10/10

Exceptional

31 Jan 2025

Lovneet

Room was clean worked for a quick overnight stay.

Partner

2/10

Poor

28 Jan 2025

Polina

Our room smelled like cigarettes and weed. There is dog feces all over the property. We got an extended stay on purpose to use the kitchen but there were no utentiles, or anything to cook with. They didn't even have that at the front desk. No tea or coffee in the room. No shampoo either. We complained and they refused to refund us the money.

Leisure Family

4/10

Poor

26 Jan 2025

Sheryl

I wasn't impressed. That was my first time at an extended stay. I'm glad it was only one night. The gal at the front desk was great, but I won't ever stay at another one.

Self

2/10

Poor

18 Jan 2025

Alejandro

Room was really dirty and with a bad smell, like smoke of cigarettes or something else, restroom light won't even turn on, mold on floors, even cockroaches... Worst experience ever

4/10

Poor

02 Jan 2025

Juan Carlos

Not very clean

Not very clean and interior of room looks old. But for the price couldn’t ask for more

Business

8/10

Excellent

31 Dec 2024

Bryan

Decent place for the price

The place was clean and big as expected from an extended stay. There were also a few food places and shops that walking distance but not great choices. It was comfortable and the service was as expected. What wasn’t convenient was that the hotel only had one entrance/exit. The bathtub was moldy. Also the air conditioner didn’t seem to cool the room. It just suddenly blasted air and it was cold near it for a moment then it got hot again. That made sleeping difficult because it was constantly hot and cold

Self

10/10

Exceptional

27 Dec 2024

Albertico

Thats wood

Leisure Self

8/10

Excellent

21 Dec 2024

Lovneet

It was exceptional

Self

2/10

Poor

01 Dec 2024

Nicolas

They had roaches and they were rude

Friends_and_family Family

4/10

Poor

23 Nov 2024

Coleen

“Meh” of a place

it was clean, but there’s never anyone at the desk, and they’re honestly rude.

Self

6/10

Pleasant

23 Nov 2024

John

This hotel was okay if all you're looking for is a clean place to crash for the night that doesn't cost a lot of money. But it was noisy and not in the best location.

Self

2/10

Poor

13 Nov 2024

Sheri

There was only one way in one way out. The place was dirty and drugs were bought in the parking lot at 9 am. Horrible

Leisure Family

2/10

Poor

13 Nov 2024

Andronica

I made reservations prior to arriving. Office was closed when i arrived to check in. 15 mins later after waiting I told the room I reserved was no longer available and the only room they had left was a room with a npn working television. It was 10p.m at night so I didn't mind. I was tired and had to work the following morning at 5 a.m. I finally was all checked in and went to sleep the following morning i woke up for work to no running water! I was told it would be on in a few hours. As I was working (I work from home) I get a knock at 9am from the office receptionist asking if I was going to pay for another day. Mind you,check out is at 11am. Over all it was the worst and most uncomfortable stay and not worth what I paid for.

Family

10/10

Exceptional

12 Nov 2024

Marcella

I like the security features, and that the rooms are all inside with one entrance. The staff were excellent.

Leisure Self

2/10

Poor

10 Nov 2024

Jesenia

Terrible stay

Terrible stay and dirty. Patti the front desk receptionist was ghetto and rude. Nothing but homelessness around the building. Super sketchy place to stay

Friends_and_family Family

2/10

Poor

18 Aug 2024

James

Shady stuff taking place behind the front desk.

I HATE this place IT WAS A NIGHTMARE! So bad I only stayed one night and paid for 3. When I got there the front desk was unoccupied and I waited 20 mins to be helped, the lady did not know how to operate the computer and kept messaging my reservation up or something she needed help with and finally called a coworker to help After 20 mins. She also insisted my dog is NOT a service dog and told me what he is trained for a dog can not do and argued with me about it until I had to show her what he is trained to do.
I had a female guest over that stole my room key and when I was not at my room the female went to the front desk and the hotel employee reprogram med the key she presented to open my room. The female called me and told me she was inside my room. I asked her to leave before I returned. When I returned she was still in my room and became resistant and argumentative when I asked her to leave again. To avoid a confrontation I left my room and called the front desk to ask her to leave the room. The employee said no it is my fault I invited her over earlier and hung up on me. I called the customer service number again to speak with somebody in charge . The employee that took my call said he called the hotel employee it is not their job to clear rooms of unauthorized people and told me The only option I have is to end my reservation early and check out of my room. I still had 2 nights left and was forced to check out since hotel management would not ask them to leave

Self

8/10

Excellent

15 Aug 2024

Joseph

GOOD DEAL

Hotel is very clean and close to any major Phoenix highways. Had a few issues that addressed asap. Overall good deal.

Self

2/10

Poor

27 Jul 2024

Maria

Smells and dirty

8/10

Excellent

18 Jun 2024

Michael

Check in was very fast. My mom and I were given a sufficient amount of directions to know what to do for our stay there. Cleanliness of room, bathroom and building was superb!

Leisure Family

8/10

Excellent

06 Jun 2024

Kimberly

Our room was equipped with kitchen facilities, but not a coffee maker? No cups, no ice, no anything you would find at a typical hotel. It was super weird. They provided two towels, two wash cloths and a bath mat ( that couldn't be exchanged for a week) we were only there four days but, two towels for two adults for four days in a dry dusty area isn't enough. They were filthy by the second day. And I had to go buy some so we weren't drying off with dirty towels. Also when I booked the ad indicated grab and go breakfast, nope. Pet friendly ish , pets are not allowed in the elevator.
The smoke alarm went off in the middle of the night, I have no idea why, or if it was just our room, but nothing smoky was going on in there.
This felt a lot like a studio apartment situation with several long term residents , which is fine everyone was friendly (except that one lady) but it really wasn't what I expected it to be when booking.
Long term may be ok but bring dishes and towels you'll need them. and if you drink coffee you should explore options for that because you won't be getting any here.

Leisure Pet