Red Roof Inn Phoenix

Red Roof Inn Phoenix - Midtown

United States , Phoenix Area - AZ
Phoenix, 4130 N Black Canyon Hwy
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100 reviews shown

2/10

Poor

04 May 2026

Kevin

Nasty

Self

2/10

Poor

02 May 2026

SCOTT

I checked in even after the area looked rather sketchy! The bed was comfortable and that ask i needed. At 2am the room next to me started playing rap music extremely loud so i call the front desk and nothing was done for nearly an hour. I checked out and requested a refund which they would not give so I'll dispute the charge with my credit card provider.

Red Roof customer service offered to give me 50% off which was not good enough. I slept in my car.

I should have known something was amiss because there was security glass at the check in counter. Why would they need that??? Know I know.

I'm sorry that 1 is the lowest trading because one is an insult to other properties with a 1 rating.

AWFUL EXPERIENCE!

2/10

Poor

01 May 2026

Angele

I booked this hotel based on the other hotels.com reviews but now it is clear to me that most of the positive reviews are fake. I graduated from GCU and needed a cheap and clean place to stay. I wasn’t expecting much but this was a huge surprise… in the worst way. Upon arrival, I was met with the site of a pimp and 2 of his employees, one of which had no legs. I also saw several scary looking men, obviously on drugs. When I checked in, I was told that I was checking in to a smoke free room. Perfect, I don’t smoke. I walk in and I am hit with the smell of strong nasty cigarettes. Ew. We get into the room and it looks ok-ish at first but I quickly noticed the cigarette burns in the curtains, the mold in the shower, and the not so recently mopped floors. The only positives were the water pressure in the shower was good, the water temperature got nice and hot, and the fridge and microwave were clean and worked well. I absolutely would never come here again. Please do not come here if you are traveling with children. The yelp reviews mention multiple shootings in the parking lot. This was my bad for not doing more research before coming. Also, on our way out, I encountered another hooker whos nips and butt cheeks were completely out. Not what I was expecting to see at 7:45AM. Staff was polite

Friends_and_family Family

6/10

Pleasant

01 May 2026

Martha

Arrived at the hotel to lots of homeless people hanging out in the parking lot. Had second thoughts about staying but ended up staying. Got to the room it was clean but the towels were rough and scratchy. The pictures don't match what you get. I was very disappointed.

2/10

Poor

29 Apr 2026

Kathleen

Horrible location. I never checked in because I did not feel safe. There were multiple homeless people loitering nearby. I had to make other arrangements.

Family

2/10

Poor

29 Apr 2026

Miguel

This hotel need major renovations does not feel save. There is a bunch of like drug adicts walking around with dogs. Also the bed sheets had stains. Stay away

Family

2/10

Poor

28 Apr 2026

This place is a dangerous dump

Self

2/10

Poor

26 Apr 2026

Travis

the neighborhood is terrible.

6/10

Pleasant

24 Apr 2026

Cerenity

Need to clean air always smelt like cigarettes. Bed sheets was filthy

4/10

Poor

24 Apr 2026

Brenda

Door looked like it was broken into a few times, I had to call the police department because of a domestic situation, had a dog barking the whole night. Place was horrible to stay at. Location and entrance was not easy to find or figure out.

Self

8/10

Excellent

13 Apr 2026

Andrea

I'm going to be fair, this motel is on what I would find out was a \"bad side of town\" in Phoenix. All this being said, and all things considered, the staff does what they can to keep it safe. The parking lot is gated so your car should be safe, and while the room has the kind of wear you'd expect in a motel in such a part of town, I've stayed in worse. Staff was friendly, and they had on site security. I give them a solid B minus. The air conditioner could probably use to be deep cleaned.

Friends_and_family Friends

4/10

Poor

07 Apr 2026

Tom

Room was very dirty bath tub was too clogged to use. Housekeeping probably spends 2 to 5 minutes per room. Just not sanitary for any guest.

Self

2/10

Poor

05 Apr 2026

Matthew

The first room I was given smelled like marijuana, cigarette smoke, mold, and filth. So I asked for a new room. The new room smelled the same. This tells me that housekeeping probably uses the same bucket of dirty mop water for the whole hotel without changing it. The sheets were dirty, the toilet wouldn't flush, the channels on the TV didn't match the guide. The property looked like a lot of squatters live in this property. I will never stay here again.

Self

10/10

Exceptional

05 Apr 2026

Kenneth

Relaxing

10/10

Exceptional

04 Apr 2026

AILEEN

It was comfortable staying there.

Family_with_children

2/10

Poor

30 Mar 2026

Luis Alfonso

Terrible, drugs, drugs

2/10

Poor

25 Mar 2026

Jennifer

Booked this spot for $204 thinking I’d get a decent night’s rest, a shower, and a general sense of “I’ll probably survive.” Technically… I got 2 out of 3.

Arrival felt less like check-in and more like entering a VIP event where the dress code is “follow the car in front of you and hope for the best.” Gated? Yes. Secure? Let’s call it… optimistic. Bonus entertainment included distant gunshots, tire screeches, police lights like a disco ball and some very entrepreneurial night walkers making their rounds. Don’t make eye contact if you aren’t look for a short term roommate for the night.

The room itself had personality. The mattress, for example, tried to fold me into it like a taco the moment I sat down. I’m not that heavy, but it clearly had ambitions. Sheets were bug-free (huge win), though they did feature a few artistic burn holes…abstract expressionism, cigarette edition. Cockroaches were very kind to stay outside, or at least not make an appearance inside so for that I am thankful.

The bathroom? A visual experience. I considered showering but ultimately decided my shoes deserved better, and my dignity agreed.

End result: I slept in my clothes, hood up, headphones on, door locked like Fort Knox, and one eye open like a paranoid raccoon. Woke up alive, car still there, and honestly… that’s a successful stay.

Would I recommend it? Only if you enjoy a little adrenaline with your overnight accommodations. Not for the faint of heart, but definitely unforgettable.

Family_with_children

4/10

Poor

23 Mar 2026

Craig

Advertised as having a pool. Upon arrival at the property, the pool was not available.

Family

6/10

Pleasant

22 Mar 2026

Gregory

The first room they gave me reeked of pot! Didn't the maids who cleaned the room notice that, after the pot heads had left, and take the room out of the rotation? They did give me a second room.
Shower adjustment knob came off in my hands. Sink stopper not even connected, so couldn't pool water in the sink. Overall, room was acceptable for my needs and desire to not spend too much.

Self

2/10

Poor

22 Mar 2026

Regina

Bad area

Partner

10/10

Exceptional

22 Mar 2026

Ken

Quiet and comfortable

Self

2/10

Poor

21 Mar 2026

Susana

Worse hotel I ever stayed, it’s super outdated, dirty and don’t even let me talk about the linen’s condition.

Friends_and_family Family

2/10

Poor

20 Mar 2026

Jasmin

I was not sure what to expect.
When I arrived arrived it was immediately obvious that the surrounding area was sketchy. Saw a person walking and looked completely naked. The hotel is gated, I am assuming for that reason. The room seemed to have repairs that were not complete like a patched whole on the wall, there were also all sorts of stains on the walls.

10/10

Exceptional

20 Mar 2026

DIANA

We were pleasantly surprised by how clean the room was! Especially when you consider that this is a pet-friendly motel! The room was cleaner than even many 4-star, expensive hotels. While the hotel has suffered some maintenance issues, the cleanliness was outstanding. If I could give it a 6-star review, I would.

Family

2/10

Poor

18 Mar 2026

Tisha

Unsafe environment unsafe conditions for anyone to stay there.

Friends_and_family Family

2/10

Poor

17 Mar 2026

Nicole

Room was dirty, old, and disgusting. Lifted up sheets and mattress had mold and stains and what looked like bed bug residue. Didn’t end up staying and the property said my stay was refunded, we’ll see if I get my money back.

Partner

2/10

Poor

16 Mar 2026

Paul

I have never stayed in such a filthy hotel room. Towels and linens were gross. They were either previously used without washing… a lot… or they were just incredibly stained. There were also lots of hairs bound in the towels.
Bathroom had missing drain plug, floor tiles missing, etc. The kicker was the smoke alarm battery dying and beeping very loud. Maintenance was gone for the night, so we moved rooms at almost midnight, so we didn’t have to listen to it all night long. Would NEVER stay here again!

10/10

Exceptional

15 Mar 2026

Cameron

Very secure, never seen a motel with a gate and armed police, room was fine-an odd stain on the door by the handle-food can be ordered securely through a service without having to deal with the gate-prefer all white bedspreads-Im a sucker for a motel room that smells like cigarettes-Modern updates with some wear and tear but for the price I'm not a complainer...Couldn't tell if there was lots nearby-gate prohibitive....Area def has signs of life but car needed....

Self

2/10

Poor

15 Mar 2026

Fernanda

I reserved this hotel because it looked good in the pictures and it was a low price and I expect the room to be small or not the best thing in the wold but I’m very disappointed in how I found the room, there was a disgusting tabaco smell even though you don’t suppose to smoke in the premises, also dirty floor and blankets with stains and footprints and a lot of cigarette burns in every single one of the sheets and that is not even the worst, the zinc had a lot of hair like someone got a haircut by themselves and nobody ever cleaned the area, how am I supposed to think that they clean the rest of the room itself if they didn’t even had the intention to clean what its basic in the room, had to spend over $100 extra for cleaning supplies and a new sheets because I didn’t even wanted to touch any part of the room specially the zinc area, very disgusting, never again staying in this hotel or any other red roof, I would rather sleep in my car!!! (I didn’t even go to the office to complain because I knew that they are not going to help me or refound me anyway based on other reviews).
Nobody went to clean my room after staying, not taking out the trash or put more toilet paper ether.
Area seems very dangerous as well.
I’ve had stay in cheaper places and at least they were clean!

Partner

6/10

Pleasant

14 Mar 2026

Amanda

Everything was not as described. There were so many people there running around outside prostituting, doing drugs And also , there was somebody there that tried to get there prostitute to go to my husband's room lol good thing i have a faithful husband.

Family_with_children

2/10

Poor

13 Mar 2026

Antione

This one of the worse hotels I have stayed in we expected low budget but No tv for 3 days and claimed

2/10

Poor

13 Mar 2026

Isaiah

The hotel was nothing like the pictures showed. There were drug addicts and prostitution right outside. The security guard was move protected then the cops. Highly recommend that you do not stay here. Horrible experience with Expedia as well.

Family

6/10

Pleasant

13 Mar 2026

Sam

Could use some updates and a good deep clean

Friends_and_family Friends

2/10

Poor

12 Mar 2026

Homer

Extredamante sucio, con mucho olor a humo, lleno de cucarachas... solo apagas las luces y salen a baliar las cucarachas. y super caro. terrible experiencia.

Family

2/10

Poor

11 Mar 2026

Hugo

The rooms were terrible. Curtians and blankets had cigarette burns. Asked for Non-smoking, got a smokers room. Neighborhood is not safe. We walked away from the reservation. You know its bad when the hotel clerk is behind thick glass for protection.

Family

6/10

Pleasant

11 Mar 2026

Clayton

Room smelt like cigarette. Pool was filled with dirt. Car air freshener in room for scent. Pillows were flat and probably 5 years old. Replacement sheet had cigarette burn

Self

2/10

Poor

10 Mar 2026

Jeffrey

Horrid conditions

2/10

Poor

10 Mar 2026

Ching

This was one of the worst hotel experiences I’ve had. From the moment I checked in, communication with the front desk was extremely difficult. The desk was behind thick bulletproof glass, and the electronic microphone system used to speak through the glass was barely functioning. It was very hard to hear the staff member or have a clear conversation during check-in.

The room itself had multiple serious issues. The air conditioning unit was extremely loud and rattling constantly, making it nearly impossible to rest. Even worse, the room was supposed to be non-smoking but smelled strongly of cigarette smoke.

It quickly became clear that the guest in the neighboring room was actively smoking, and the smell was coming directly into my room.

This created a real health concern. I have asthma, and the smoke odor triggered a flare-up that led to a minor asthma attack. Because of this, I did not feel safe staying in the room overnight.

Ultimately, I had to leave and find last-minute accommodations elsewhere, which was stressful and expensive late at night.

If a room is advertised as non-smoking, it should actually be smoke-free. Between the loud AC unit, the smoke entering from the neighboring room, and the difficult check-in experience, the stay was completely unacceptable. I hope Hotels.com and the property take these issues seriously so other guests do not experience the same situation.

Friends_and_family Friends

2/10

Poor

09 Mar 2026

Antione

Family with 2 kids and the tv didnt work from the time we walked in the room we let front desk know about it the first day it was 1am when we checked in so i didnt expect it to be fixed that night. Told the front desk in the moring for 2 days straight and the tv never got fixed! Problem 2 bugs 2 many to be excused and the burns in the wood and the bath tube is crazy. Dont go over one block or if thats what you looking for its prostitutes deep on that block! We will never stay in Midtown or another redroof inn. Ps they did give us half our money back should have to give it all back 2 stars is false advertisement its a 1 star at best.

Friends_and_family Family

4/10

Poor

09 Mar 2026

Earlene

The front desk was behind plexiglass there was a security guard there. To get into the parking lot you had to have a room key because it was fenced in. We had to go to the front desk each evening when we got back to the hotel as our keys would not work. The room was suppose to be non-smoking but reeked of smoke the bathroom door wouldn’t close. The linens were stained and the pillows were so bad that even doubled they were not the greatest. The furnace is damaged. It sounded like there was a racetrack outside of the room

Partner

4/10

Poor

09 Mar 2026

Marysol

The room appeared to be clean. The comforter had stains and holes. The window curtain had holes. There was a big gap under the door that allowed the light from outside to come in. The AC was very loud. And there were too many drifters outside the office.

Partner

2/10

Poor

08 Mar 2026

Thomas

N/A

2/10

Poor

08 Mar 2026

Cecilia

Property not well kept, dirty, terrible experience

2/10

Poor

07 Mar 2026

Derek

I paid almost $100 for a room in a hotel that seemed to be falling apart

8/10

Excellent

04 Mar 2026

Heather

Im a single women traveling alone and I felt very safe knowing I was in a gated area. My AC was cold and my bed was comfy. I would stay again.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Alberto

Was very happy and satisfied thanks!

4/10

Poor

03 Mar 2026

Alexia

Terrifying to be honest. Cigarette burns in the sheets, sketchy area, sketchy people right outside the room and outside the building.

2/10

Poor

03 Mar 2026

Tiffany

Terrible, dirty and hot water wasn’t working… 0 stars

4/10

Poor

02 Mar 2026

Julian

Bad- Room smelled of cigarette smoke! Baby cockroaches in bathroom and 2 big ones in room where one was able to get into pizza box on top of counter under TV....food was barely 2 hrs old so there went leftovers! Loud obnoxious neighbors 24/7 upstairs directly on top of us! Key card kept resetting! Worked when keying in into parking lot or walking through gate but kept failing for room!

OK - Fenced in hotel/parking lot so made it but safer! Armed Security on premises/walking around! Comfortable mattress! Staff was courteous!

Friends_and_family Friends

2/10

Poor

01 Mar 2026

Judith

Bedsheets had holes in them and there were spots on them

Friends_and_family Family

2/10

Poor

28 Feb 2026

Yadira

Deceptive Practice on your part for posting a price and not as expected

2/10

Poor

28 Feb 2026

Kazumasa

Not safe area. The staff was nice. Lots of hairs on towels, unbelievable and dirty floor. It is just a old motel.

Self

2/10

Poor

28 Feb 2026

Corin

Our pillows were flat we only got 2 per bed, our bed had some sort of crumbs all over it, and a burn whole in the blanket.

Friends

2/10

Poor

25 Feb 2026

Carisma

Disgusting palce

Self

6/10

Pleasant

24 Feb 2026

Daryl

it was OK till one of the employees stole some of my breakfast cereal, once when doing work in room, and another when the person just went in while i was away.

2/10

Poor

24 Feb 2026

Gabriel

It was difficult finding our way into the parking lot. The clerk at the front desk did not provide thorough instructions.

The room did not smell clean, it smelled musty. There were cockroaches in the restroom behind the wall

The bath tub was damaged, it had a crack on the bottom along with other visible damage.

The front door did not completely seal. It has a visible gap towards the bottom where air, and noise was coming through.

The safety door latch was not secure.

We reserved the room for two nights and cancelled the second night.

I took pictures of all of this, it was the worst hotel experience. I am hoping to get a full refund for the second night.

Partner

2/10

Poor

23 Feb 2026

Estela

Room was not clean ans smelled like smoke.

Partner

6/10

Pleasant

22 Feb 2026

Bryan

The room was clean but perhaps in need of some updates. The only outlet the worked was by the sink and the AC was just working as a fan.

Self

10/10

Exceptional

20 Feb 2026

Luis

I will stay again

6/10

Pleasant

19 Feb 2026

Aaron

Rooms too close to the freeway very noisy

Partner

4/10

Poor

17 Feb 2026

les

The guy that checked us in didn't seem to know what he was doing and it took 4-5 minutes to get each resident processsed. The room had the small of cigarettes and the rolling chair ddidn't fit under the desk, so we put it in a corner, otherwise my wheelchair couldn't get into the bathroom. The place had 2 different ice machines and neither of them worked.

Partner

4/10

Poor

17 Feb 2026

Aaron

I get that it's cheap, but the rooms are just gross. This place has prostitution, drug use, you name it. The room reeked of cigarettes even though it was labeled as non smoking. Just gross. I went to turn the shower on and the handle literally fell off. Mostly don't stay here cuz it's so sketchy. Even my uber driver goes \"why are you staying in this neighborhood?\"

Self

2/10

Poor

16 Feb 2026

Devin

The room was vandalized and the front desk was rude

Friends_and_family Family

2/10

Poor

15 Feb 2026

Corina

AC didn't work well

2/10

Poor

15 Feb 2026

Desiree

It was filthy…

Leisure Partner

2/10

Poor

15 Feb 2026

Amber

Title: Do not stay here – poorly maintained and unsanitary

If you’re visiting Arizona for the first time or just looking for an inexpensive place to stay, do not make this your home away from home.

This place is far below average. The room was in terrible condition and did not seem up to code. The bathroom toilet literally stopped working while my husband was using it. The room also had a strong, unpleasant smell, and we did not feel comfortable using the bedding or towels—I would recommend bringing your own if you decide to stay here.

To make things worse, they have roaches. I woke up at 6 AM to roaches in the room, which was absolutely unacceptable and disgusting.

The phones didn’t work, and when we tried to get help, the staff was unaccommodating. The housekeepers were rude and unhelpful, which only made the experience worse.

Overall, this hotel is poorly maintained, unsanitary, and not worth the money. I would not stay here again and do not recommend it.

Business_and_leisure Partner

2/10

Poor

13 Feb 2026

Landon

Room smelled of smoke, pretty disgusting honestly.

4/10

Poor

12 Feb 2026

Jack

AC worked but was very musty. Room did not feel clean

Leisure Self

6/10

Pleasant

10 Feb 2026

Ryan

Clean some stains but clean. If your looking for cheap safe its good. Security gate and security

2/10

Poor

08 Feb 2026

Rosenda

If you want to fear for your safety, have the staff wordlessly stare at you when you go in the office, and have a gaggle of nerdowells loitering around with clear intent then this is the place for you

4/10

Poor

07 Feb 2026

Bradly

Sheets stained, cigarette burned

Self

4/10

Poor

05 Feb 2026

David

Burn holes in the bed spread. Smelled like an ash try!!

Leisure Self

8/10

Excellent

03 Feb 2026

Jazmine

Nice

Friends_and_family Friends

6/10

Pleasant

01 Feb 2026

Ivanno

No comments

Leisure Family

6/10

Pleasant

25 Jan 2026

Hymavathi

area is sketchy.

4/10

Poor

22 Jan 2026

Francisco

The hotel is in a sketchy part of Phoenix (just ask the local residents) and the hotel itself is in need of multiple and amenities. My room did not have a closet, bathroom counter, no where to hang your clothes, etc. I would advise not staying at this hotel if you are with family especially small children.

Leisure Self

2/10

Poor

19 Jan 2026

Stephanie

It was horrible cigarette burns in the sheets the curtains holes in the shower curtain hair in the bathtub went twice to complain and ALWAYS a sign that read be back soon!! Homeless prostitution it was terrible

2/10

Poor

19 Jan 2026

Aswand

It was HORRIBLE!!!

Business

2/10

Poor

18 Jan 2026

Jason

When I got in the room I killed some cockroaches. Then when I went to go to bed there was cigarette burns and dried semen on all of bedding. Then I went to the front desk and they gave me some more bedding that also had a bunch of cigarette burns in them. The floor and the top of the toilet seat had burns as well. By far the worst hotel I have ever stayed at in my 50 years of life. I thought I I might just get a STD from staying there I was up and out of there at 6:00am. Not to mention the homeless people and the signs telling me that I can't carry my gun in the place that well warrants carrying one. The conditions where atrocious and should be shut down for just the unsanitary conditions

Business_and_leisure Self

8/10

Excellent

18 Jan 2026

Julio

Good price for the night room was clean

8/10

Excellent

13 Jan 2026

LOUIS

Heat in room 137 would not work, thanks for the comforter and sheets

2/10

Poor

13 Jan 2026

Ryan

This room was very unclean and had roaches.

Business

10/10

Exceptional

12 Jan 2026

Clarence

Cool place

2/10

Poor

11 Jan 2026

Fabiola G

Hotel is in bad condition, area is not safe and just felt overall uncomfortable

Partner

10/10

Exceptional

10 Jan 2026

Ellysa

The rooms are great

Leisure Pet

2/10

Poor

09 Jan 2026

Theresa

The overall cleanliness and safety for myself was not good at all. There were two cops there just standing in the back with the hotel lobby attendant. The room was super dirty and it probably relates to the life of the property and the are of town it is in. I will never stay at a Red Roof In again and will share my experience with others who stay in that area also

Business_and_leisure Family

6/10

Pleasant

09 Jan 2026

Carlos

I saw a few roaches in the room. I did message the hotel through the app to let them know

Self

2/10

Poor

26 Dec 2025

Cherly

The room was not clean in terrible condition

8/10

Excellent

21 Dec 2025

Edwin

Room was clean, staff were kind and courteous, I liked that I felt safe.

Leisure Self

4/10

Poor

17 Dec 2025

Sandi

Luckily this is gated and had security very sketchy neighborhood woman be wary and do not go out alone after dark.

Business Family

2/10

Poor

09 Dec 2025

Mario

When I arrived yesterday to pick up my key were a lot of ambulances and the Phoenix police department. The person who attended me told me that happened a crime the last 5 minutes. I cancelled the reservation because was danger for me to be there. They told me that I need to talk to Expedia to get my money back.

10/10

Exceptional

01 Dec 2025

Kokopelli

Yes

10/10

Exceptional

28 Nov 2025

Luis

Good

Business

10/10

Exceptional

26 Nov 2025

Abby

Good

Friends_and_family Friends

2/10

Poor

24 Nov 2025

Brooke

The room was extremely dirty and smelled overwhelmingly of smoke. The towels had visible dirt stains and long black hairs on them, and the sheets and pillows were also stained. The entire room had such a strong smoke odor that our clothes and backpacks still smell, and I now have to replace clothing because it won’t come out. I arrived alone with my small child at 1 a.m., and the condition of the room made me feel unsafe and uncomfortable. This was by far the worst room I’ve ever stayed in. Avoid this property.

Leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Tiyana

Nice

Partner

10/10

Exceptional

20 Nov 2025

Tiyana

Quiet

Partner

6/10

Pleasant

19 Nov 2025

fabrianna

Front desk guy was helpful,but on the other end i got in late tired but seem like my room wasnt cleanbathroom was dirty alot of un know hair in the tub and floor. The other room was not swept alot of crumbs and cigarettes burns when i reserved a non smoking.

2/10

Poor

16 Nov 2025

Dandy A

Dangerous neighborhood. Lots strength people around the area. The sheet in bed smelly .

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Jimmiyah

Perfection 👌