Name: Travelers Inn - Phoenix
Address: 5102 W. Latham St., Phoenix, 85043, US

10/10

Exceptional

13 Jul 2026

April

The staff were polite, and accommodating.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Jonathan

We have stayed in this hotel for a couple of years but this time there was a lot of cockroachs

Self

10/10

Exceptional

28 Jun 2026

Angel

Clean place staff is respectful the rooms are nice for the price

Self

8/10

Excellent

25 Jun 2026

Dario

friendly staff..

2/10

Poor

21 Jun 2026

Tania

Muy mala área mucha gente de la calle está afuera de tu puerta

Partner

10/10

Exceptional

06 Jun 2026

Kayla

it's nice and quiet most of the time.

8/10

Excellent

05 Jun 2026

Tina

the TV didn't work well at all, kept pausing on every channel, it was annoying, the wifi didn't work all the time, the price of the room was good and deposit was good, I would come again, I will refer family and family to Traveler's Inn

Self

8/10

Excellent

04 Jun 2026

Cameron

Surprisingly nice for the price. Not a bad place to crash for a night. Good sized spacious room. For under $70 a nt,no complaints!

8/10

Excellent

02 Jun 2026

Dustan

It's ok

Self

10/10

Exceptional

02 Jun 2026

Shannon

We're pulling a trailer. Need a big parking lot. This had plenty of open parking. Will keep this in mind for next trip. Very convenient location.

Family

4/10

Poor

31 May 2026

Delaney

Water was shut off upon arrival with no warning, we found out by having toilet not flush , sink not run, we had to ask to be told “the water is off”.
Maybe Not cleaned often??? Cockroaches dead by bed. Toothbrush next to toilet.
Dysfunctional amenities. Ice maker for hotel broken, door to our bathroom could not shut properly? Was off balance or something. Lights flickered at night. No Fridge in room.

Partner

4/10

Poor

28 May 2026

William R

I REQUESTED A REFUND..I BBOKED MY 1 DAY RESERVATION WITH A VIRTUAL CHIME CREDIT CARD ..WHEN I ARRIVED I BROUGHT A PAPER ID WHICH WAD ACCEPTED..HOWEVER WHEN THE FRONT DESK REQUESTED MY $60 SECURITY DEPOSIT...SHE SAID IT HAD TO BE A REAL CREDIT CARD SAME NAME AS ID...IN THE PAST 2 MONTH..MY VIRTUAL CARD HAS BEEN SUFFICIENTLY ACCEPTED FOR DEPOSIT...

2/10

Poor

26 May 2026

Empire transportation LLC

Definitely not Maintained…. Dirty! Felt unsafe!

6/10

Pleasant

24 May 2026

Delaney

The hotel was not very up front about the state of the rooms. When we checked in they didn’t tell us the water to the entire building had been shut off, so when we had no water to wash with we asked and then they informed us after the fact. The lights didn’t work well in our room, just the main two lights turned on. Bathroom light flickered all night on and off - weird?

Cockroaches by the beds, no refrigerator. No towels at the pool. Just laid out incase pool wasn’t maintained well.. also couldn’t find an ice machine after asking and being told there was not one functioning in property.

Worked to sleep and go.

Friends

4/10

Poor

04 May 2026

Brittany

We stayed here last minute on a Saturday night. The two queen beds only had one very thin pillow each, the beds had very thin sheets with no blankets, toilet broke after the first use, could not get the shower to turn on, bathroom door did not close at all.

I think the only positives I have for this place is that the bed was clean, they provided extra towels when we asked, they had a nice little pool for my kids to use, the AC worked and maintenance did come out to look at the toilet right away.

We took a chance and went on a little adventure staying at this hotel… one we will not be doing again!

Friends_and_family Family

10/10

Exceptional

02 May 2026

William R

Front Desk staff especially the young girl who checked me in 4/27 was excellent..Manager superior..Maintenance handled my room phone problem promptly..Towel and sheet service was excellent

Self

10/10

Exceptional

27 Apr 2026

Shawn

Love it the lady’s where nice and under stood the assignment

Partner

4/10

Poor

26 Apr 2026

brianna

Our room phone was broken when we requested a new one they gave us another broken phone, and there were poop stains on our “clean” new set of towels. The staff was very nice and understanding though. Wouldn’t say i would stay here again but you get what you pay for, for sure.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Louie

Walking around the facilities i always feel i need to keep looking over my shoulder but this is a area in general issue

Self

8/10

Excellent

19 Apr 2026

james

Beautiful pool, its blue at night.
Community bbq available
Ihop next door
Onsite security
Hot coffee in the lobby
Only issue i had was the toilet ran every 10 min, woke me up my first night. I turned the water off before bed rhe rest of my stay.

Self

6/10

Pleasant

19 Apr 2026

anastacia

Sheets looked like someone spilled something on it and it dried. So either stained or they didn’t change them. Bathroom toilet was loose from the bottom. There was a cup from a gas station in the bathroom so how good did they actually clean ?

Partner

6/10

Pleasant

19 Apr 2026

Alejandro

Bathroom is old and outdated , leaky toilet. Bed was acceptable , overall cleanliness ok

Self

2/10

Poor

19 Apr 2026

Jairo

It’s in the ghetto expect homeless wandering around and dirty facilities

Self

10/10

Exceptional

18 Apr 2026

Carlos

Las puertas no tienen los candados adecuado

10/10

Exceptional

18 Apr 2026

Andrea

The room was good, staff was friendly, and the pool was clean and perfect for the hot weather.

Friends

2/10

Poor

13 Apr 2026

Daniel

Walls are super thing, room was dirty, amenities were NOT included, not as advertised, key card never worked always had to get a new one

Partner

6/10

Pleasant

11 Apr 2026

Oscar

It was just oka

10/10

Exceptional

09 Apr 2026

Taylor

Lots of parking available and walking distance to lots of dining choices

Family_with_children

4/10

Poor

06 Apr 2026

Jason

Missing refrigerator and was told they would have somebody install one. Never happened. Coffee service is one pot of stale coffee. Have to check out an iron. No hangers. Floor in restroom of room was dirty. Very unpleasant experience

4/10

Poor

05 Apr 2026

Urvi

.

2/10

Poor

05 Apr 2026

Brenda

Terrible stay, never ever come stay here. Don’t be cheap. I payed 220 for this room and it was filthy, sheets full of stains, hair all over the sinks, bugs in the shower. Dint even take the chance, I left the same night and found a nice resort style stay in Scottsdale for the same price I paid for this disgusting room. Crackheads everywhere, this place should be closed down

10/10

Exceptional

04 Apr 2026

MATTHEW

Hot tub water temperature is cold.

10/10

Exceptional

01 Apr 2026

Rosario

The spa water was cold and the jets stopped working half way through the time I was in the water, I tried to restart it but I could not get it to go. After a few minutes I just went to my room instead. The rest of the room and amenities were clean and comfortable.

Self

8/10

Excellent

31 Mar 2026

Jennifer

Room was clean and fresh. A/C worked. Beds were comfortable. Pool was sparkling the whole time. Definitely will be staying there again.

Friends_and_family Family

2/10

Poor

31 Mar 2026

Erika

I should have believed all the reviews of this hotel. I brought lysol and went around spraying everything down. When I lifted the pillow on the bed to spray underneath I saw the first roach, and itbwas alive and scurried along the bed. My son brought out his uv light and the whole room was disgusting. It was very late and we needed a place to stay so we asked for another room. Things did not get better, more bugs, more unknown sprays on the walls visible with uv light and I haven't even mention that the locks on both rooms was broken. There were also questionable people hanging out, outside their rooms. They kept walking by our room and looking in as we tried to bring our stuff in and out. They even followed my son across the property to the lobby. It was very unsafe and unsanitary. DON'T STAY HERE!

Family_with_children

2/10

Poor

27 Mar 2026

Nevaeh

Very nasty beds and not clean anything bathtub filthy

Partner

6/10

Pleasant

24 Mar 2026

mary

The room was nice & clean on the inside. Staff was pleasant & very helpful. Unfortunately the outside trashcans were over flowing all the time. The pool looked clean & inviting. Guests were happily enjoying it.

Partner

2/10

Poor

24 Mar 2026

Javier

Area was very dirty a lot of suspicious activities and rooms where in a bad condition

Partner

2/10

Poor

23 Mar 2026

Meghan

Nasty as hotel I’ve ever stayed in. Got in. One of the beds was unmade. There was pee in the toilet obviously food in the fridge from the previous person. Just like they gave me the room right after the next person left. If you were looking for a safe place, do not stay here. Somebody was asking me for cigarettes. Every time I watch out my Door or a lighter. This place is written with drug addict and criminals.

Pet

2/10

Poor

23 Mar 2026

Michael

The pool was full of bugs, homeless everywhere, next door is a parking lot for 18 wheelers. So its always loud and noisy. When we were parking we were harassed by security about where we were parking. He stood there arguing with that we couldn't park in handicapped because we didn't have a hanging placard. Our vehicles plate has the handicapped on it. We had to get out and point to the plate multiple times for him to understand. In our room if we wanted to use the microwave we had to physically pick it up and move it to where there was a outlet. There was broken tvs by the stairway. Staff and amenities were not pleasant either. Way overpriced.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

elodi

The bathroom was not cleaned. very not in Good condition

Family_with_children

2/10

Poor

22 Mar 2026

Julio Cesar

Don't know

2/10

Poor

22 Mar 2026

Margie

Horrible stay and dirty room
And restroom and smoky .

Family

2/10

Poor

22 Mar 2026

Ian

Another guest stopped us from going into our room warning us of a cockroach infestation. Crackheads and sacked out people everywhere.

Family_with_children

2/10

Poor

21 Mar 2026

Michael

Don’t stay there even if you hate yourself!

Friends

8/10

Excellent

21 Mar 2026

Joseph

Check in staff was very friendly, patient and took care of our needs. Thank you.

Family

2/10

Poor

19 Mar 2026

Andrew

ROOM WAS INFESTED WITH COCKROACHES!! THE ROOM, THE BUILDING, EVERY INCH OF THE PROPERTY IS COMPLETELY DILAPIDATED. WHAT YOU SEE IN THE PICTURES ON THE WEBSITE IS NOT WHAT YOU WALK INTO IF YOU ARE UNFORTUNATE ENOUGH TO BOOK A ROOM HERE. RUN DON'T EVEN THINK ABOUT IT!!!! I RATHER BE HOMELESS THAN STAY AT THAT PLACE

Partner

2/10

Poor

19 Mar 2026

LUIS

Dirty smelled like cigarettes
Old building. Bad area
Bed was so uncomfortable

Partner

8/10

Excellent

19 Mar 2026

Geoffrey

Great for the price

Self

2/10

Poor

18 Mar 2026

Robert

Frightening

Partner

8/10

Excellent

16 Mar 2026

Patricia

The room was not as updated as the pictured showed and it was poorly keep

2/10

Poor

16 Mar 2026

kelli

Terrible room, not worth the money at all. The light in the bathroom doesn't turn off there was A roach in the bathroom. I tried to get towels after the second day and they told me I had to wait until the cleaning staff came. Which they didn't ask I had to wait until my third day to get fresh towels. They never came and changed the linen either even though someone clearly came in my room while I was gone and opened the curtains. I wouldn't have left them open because my camera and gimble where out on the table.

Self

2/10

Poor

16 Mar 2026

Garrett

Don't book here. Don't stay here. I didn't stay longer than 10 min in my room after check in. One of the worst rooms I've ever been in. Several places that looked like blood stains on floor, bed, furnishings. Online pics and reviews very misleading. Seemed like a very unsafe area

Friends

6/10

Pleasant

16 Mar 2026

carolyn

The hotel was located near ihop and a few fast food places which worked well for my grandkids
Rooms are not sound proof so you can hear fwy traffics and cars racing with cleaning staff and their carts outside

My room had a slight musty odor I think from air conditioner

But aside from this, We slept fairly well once the noise subsided

So yes I would give it about 3 stars

Family_with_children

6/10

Pleasant

16 Mar 2026

Paula

Very old and in poor shape. At least we only needed it for a bed. We were gone all day.

Partner

2/10

Poor

15 Mar 2026

Tianhua

No hair dryer, facility condition very bad, above all, unsafe! Door locks not working properly, bulletproof glass surrounding the reception. The only good thing is receptionist had good attitude.

Booked two nights but cannot bare it after just one night and checked out. Now requiring refund.

Self

6/10

Pleasant

15 Mar 2026

Francisco

Should have read recommendations. It’s low cost, hot tub didn’t heat. Bathtub old and stained. Door lock broken. Tiny roach in ba

Self

2/10

Poor

13 Mar 2026

Tarina Lynn

Room smelled horrible. Bathroom was gross. Hot tub wasn’t working. Pool was cold

Family_with_children

4/10

Poor

13 Mar 2026

Michelle

The rooms were rather dirty and the trash cans outside were overflowing. The staff was friendly and helpful. We would not stay here again.

Friends

6/10

Pleasant

11 Mar 2026

Alice

Pictures are SUPER outdated! Like, the lobby and the rooms in the picture are a night and day difference. This seems to be one of those places were unhoused people live in until they can find more long term housing. It wasn't sketchy or dangerous, but really run down and not well maintained. If you're looking for a place to rest for the night for dirt cheap, this will satisfy that. Wifi is also terrible, don't expect to do anything beyond checking emails. They also seem to have random additional costs like getting an extra room key, I had to pay an additional $10 to get a second room key; and no, they didn't tell me when I asked for the second key.

Staff was really nice tho, this place is more of 2.5/5.

Friends_and_family Friends

4/10

Poor

11 Mar 2026

Courtney

I do not recommend staying at this property. There were bugs in our room and toilet was leaking. Water all on the bathroom floor. Beds were uncomfortable. We checked out early and informed staff however was unable to get any sort of refund or accommodation. Highly don’t recommend this hotel.

8/10

Excellent

10 Mar 2026

Kenneth

Staff friendly, clean room comfortable

4/10

Poor

10 Mar 2026

david

Most likely would not stay again.

Family

8/10

Excellent

10 Mar 2026

Paulicarp

The bathroom was not good

2/10

Poor

09 Mar 2026

Amy

The air conditioning worked well. The staff was nice. The room was not clean. There were stains on the walls, and spots of what appeared to be blood in the bathroom. There was 1 tiny trash can in the room, that was never serviced while we stayed there for 3 nights. The first night, the sink backed up. I told the lady at the desk and she let the maintenance man know, when we returned the second night, it was still plugged and stayed that way until the last night after she had to tell him again and he actually fixed it after saying he did. The pool was ok but the hot tub was NOT hot, freezing cold, actually. There are a lot of people staying there for long term basis and some that seemed to be up to questionable activities. Parking is not ideal since it's not a great neighborhood. Overall, it was a place to sleep after our long days of venturing out, but I will not be staying here again.

Family_with_children

8/10

Excellent

09 Mar 2026

Maria G

The Air Conditioning was not working in our room. I requested to get it fix but still didn't work.

The area is a bit noisy, but overall, it was a good place for the price.

Friends

4/10

Poor

09 Mar 2026

Maribel

Friendly staff, dirty room and bad area, marihuana smell filled the room all night and loud people banging doors at 3 am

Family_with_children

2/10

Poor

09 Mar 2026

akia

room was decent, hot tub was cold

Partner

2/10

Poor

08 Mar 2026

Deborah

The staff was nice, but they did not know what was going on with certain things, like the wi-fi, it never worked and they kept saying it was being worked on but did not know when it would be on. (Never came on) there were roaches in the room, I got bitten by an unknown insect during the night and now after over 12 hours later it is still itching and burning. the curtains did not close properly, the upstairs floor transfered the noise from the upstairs customers down to the room below, made it very loud. The air conditioning worked fine. The mattress was so old that it sagged on both sides. The floor was dirty and needed to be mopped. When I walked up to check in, I was told that I had to make a $60 deposit after I had pre-paid for my stay. (She waived it after I objected). I will not be staying there again.

Partner

10/10

Exceptional

08 Mar 2026

Mikell

Yes, the room was really clean and the air conditioning work was really good

Partner

4/10

Poor

08 Mar 2026

Kim

No Amenities. Only ice machine was in 3rd floor.
Room was very dated and kept up well. Curtains were broken, the bathroom exhaust fan didn’t work, top drawer was missing and no safe in room. Fridge was missing and they brought one from another room. Lots of people smoking next to rooms as well.

Family

4/10

Poor

08 Mar 2026

Roni

It was not real clean & no hot water the first night. No hot water in the sink at all no water even comes out. Parking lot was filthy. However, staff was nice.

Friends

8/10

Excellent

08 Mar 2026

Clint

Air conditioning and room cleanliness was good. Hotel looked run down from outside and lobby.

Family

6/10

Pleasant

08 Mar 2026

Wendy

This hotel is in a sketchy area and it’s a bit run down. The AC was either meat locker cold or nothing.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Robert

Clean room comfortable bed.

Self

6/10

Pleasant

07 Mar 2026

MaTaya

N/a

2/10

Poor

06 Mar 2026

Jordan

Rooms reaked of cigarettes and mold in the bathroom

6/10

Pleasant

06 Mar 2026

Christopher

The TV did not work and the wifi only reached certain areas near the office. Vending machines are broken and apparently have been for months. Our bathroom light had a short within and would not stay on. We showered and used the toilet with the door open. The bed was comfortable and the location good. Three restaurants share the parking lot

Partner

10/10

Exceptional

05 Mar 2026

Christopher

Good staff

8/10

Excellent

03 Mar 2026

Lisy

We had problems with the shower faucet.

Friends_and_family Family

2/10

Poor

03 Mar 2026

Bianca

Not a good experience

2/10

Poor

02 Mar 2026

Joe

room was dirty and I saw roaches.

Friends

8/10

Excellent

02 Mar 2026

Natalie

Pool was nice room was a little dirty and the hot tub was ice cold but over all was a nice stay

2/10

Poor

02 Mar 2026

Robyn

The room was terribly dirty, there was graffiti on the walls. As a female traveller I felt extremely unsafe and ended up leaving rather then staying.

Friends

2/10

Poor

02 Mar 2026

Linda

Perfect place to stay if you’re up to no good. Tons of sketchy people around and the room smelled like cigarettes even though it was a non smoking room. The pool was ice cold including the “hot tub.” A used rag was left behind in my shower — gross! TV wasn’t working properly. Overall bad experience, I had to check out sooner than I expected. Wouldn’t recommend this place to my worst enemy.

Partner

6/10

Pleasant

02 Mar 2026

Dennis

Room was good, ac great. Dirty outside around the property trash everywhere scetchy part of town

Partner

2/10

Poor

01 Mar 2026

Tanya

Front desk, unpleasant. Rooms were horrible, dirty sheets, broken appliances, safer lock in door broken flies and one room roaches. Requested bed sheets and was told the did not have access until 7 a.m.

2/10

Poor

01 Mar 2026

Brandon

Water started pouring out of the ceiling an hour into my stay. They quickly moved me to a different room. The second room had a leaky toilet, ants on the floor, cigarette burns in the bedspread, faulty electrical outlets, a broken refrigerator, and paper thin wall so I could hear my neighbors dogs all night.

Self

2/10

Poor

01 Mar 2026

Musu

Room smelled like smoke and was dirty

4/10

Poor

28 Feb 2026

Josh

Smoke free room smelt like cigarettes. Ac didn’t work. A lot of people hanging around the parking lot

2/10

Poor

28 Feb 2026

Sharon

I did not even check in... upon my arrival last evening I was too scared to stay in that neighborhood..... Should be warned that it was in West Phoenix..... did not wish to be a victim.....

Self

10/10

Exceptional

27 Feb 2026

Cecilia

Clean and affordable. No complaints

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Cortney

The bathtub was dirty and the stopper was broken.
The hot water didn’t work in the sink, the faucet moved around and there was no stopper in the sink.
The curtains didn’t fully close so we had to use a safety pin to get it to close.
The staff was very friendly though and check in went smoothly, but I was charged an unexpected $60 deposit for the room even though it was prepaid

Partner

6/10

Pleasant

24 Feb 2026

Charlotte

They had bed bugs, the toilet in one room would shut off, ran the entire time, the shower in the other room driped all over the floor, when i asked for ectra towel the room service lady glared at me, then when i asked for new towels, i was told really how many, the hot tub was ice cold.

Friends_and_family Family

6/10

Pleasant

24 Feb 2026

Carol

Internet was terrible. The TV didn't have a clear channel,was wavy and fuzzy. They need to up date the bathroom cracked shower and black marks.

Self

2/10

Poor

23 Feb 2026

Howard

It was the pits. Poor WiFi. No drain stop in the sink. No cups in the bathroom. No breakfast (not even toast or cornflakes). And they doubled the price advertised on Expedia (about $80 per night) to $180 per night. At the front desk, they of course blamed Expedia. Needless to say I’m never going there again, and if Expedia can’t refund the extra charge, I’m not using Expedia again.

4/10

Poor

23 Feb 2026

Gilbert

Shower needed work, bed a little rough, safety concerns!

Self

10/10

Exceptional

23 Feb 2026

steven

Yes. Price is right room was cleaned and recently renovated good Mexican food nearby.

2/10

Poor

23 Feb 2026

Teresa

My recent stay at this hotel was a disappointment. The conditions of our room were completely unacceptable.

The rooms had a strong smell of cigarettes, the floors were dirty, and there were roaches present. The bathtub was unclean, and the toilet was not flushing properly. These issues made the room unsanitary and uncomfortable for my family.

Due to these conditions, we were unable to continue our stay and had to check out early on Saturday. This was a very upsetting experience for my family and me, especially as we expected a clean and safe

2/10

Poor

23 Feb 2026

nereida

Cleanliness was really bad :( I wasn’t able to stay there