Hyatt Place Phoenix-North

United States , Phoenix Area - AZ
PHOENIX, 10838 North 25Th Ave
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100 reviews shown

6/10

Pleasant

27 Apr 2026

jashan

Good

Family

6/10

Pleasant

24 Apr 2026

Carri

The hotel is currently under renovation but I had an older room. The room was large but outdated and I found a dead cockroach on the floor. The pool was closed and green, and there was minimal food out for the complimentary breakfast. The staff was friendly but the amenities were just ok and I probably would choose elsewhere in the future.

Self

10/10

Exceptional

12 Apr 2026

Cesar

Yes excellent place 👍

Family

4/10

Poor

12 Apr 2026

Jessica

The staff were wonderful, but the room was awful. The TV didn’t work so we watched Netflix on our laptop, the lights above the mirrors didn’t work so we got ready for the day in the dark, and there was a leak under the sink that soaked the carpet.

Business

10/10

Exceptional

08 Apr 2026

stephen

Clean room

Partner

10/10

Exceptional

06 Apr 2026

Dana

Checked in quite late and they were able to accommodate our request for 2 adjoining rooms. Clean and comfy rooms. Location can’t be beat. Starbucks downstairs by the pool (which my daughter sadly didn’t get a chance to use bc of our late arrival). Caters to a business clientele so the weekend rates are much lower than during the week. Would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Fausto

The pool was closed, as well as other areas.
There was a dirty sock in our room when we checked in.
The breakfast was good and the staff was very friendly.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

kyong ae

okay.

2/10

Poor

24 Mar 2026

Robert

Very, very outdated rooms. For the price we paid, should have better rooms. Half the hotel was closed for renovation. No coffee except during breakfast. Pool was closed the entire time

Business

2/10

Poor

22 Mar 2026

Russell

Very terrible hotel, dirty, out dated, and full of odor.

Partner

2/10

Poor

18 Mar 2026

Darlena

Pool out of order.

2/10

Poor

13 Mar 2026

michal

I never leave reviews, but I’d like to save anyone from coming to this nightmare of a place. I would rather sleep in a tent outside than stay at this hotel. ATROCIOUS. It’s more like a one-star motel.

There were cockroaches, no hot water, and stains everywhere. We had to “sleep” with our clothes on because it felt so dirty. We demanded a full refund and received very bad customer service.

6/10

Pleasant

12 Mar 2026

Dennis

I have stayed at this property many times in the past, but it has been several years. The rooms were clean, but showing wear and outdated. The pool was green and full of algae and unusable. The rooms that back to the freeway are noisy, especially at night. You can hear all the cars on the freeway. This would be a nice, centrally located property if it was updated and renovated with new furniture and carpet.

Self

4/10

Poor

09 Mar 2026

Anissa

Hyatt place is usually our favorite hotel because it is clean and dependable. This experience was very different. The property was very rundown and dirty. Only one working elevator and that one had a broken grab bar. No ice machine. In the room the carpets were stained and dirty. The ceilings were cracked. There were lots of scratches on the door around the door knob. The air conditioning was very loud. There was no soap in the shower, the large container was empty. The room was in terrible disrepair with Messi caulking around the edges. Lots of dust bunnies hanging from the popcorn ceiling.

Self

10/10

Exceptional

09 Mar 2026

Bruce

Self

4/10

Poor

28 Feb 2026

Brian

We should be told before checking in that the facility is under repair and worn down. Way over priced for the condition that the hotel was in.
Also I had on gin and tonic and the charge was $21. I was t at at the Ritz but charged an expensive fee.

8/10

Excellent

28 Feb 2026

Parker,

Friendly staff and clean rooms

10/10

Exceptional

28 Feb 2026

Ignacio

Everything was great

4/10

Poor

18 Feb 2026

Sandra

The tired look of everything. I usually like Hyatt Places but this one did not have enough amenities (no blanket for example). Breakfast was fine. They state they are renovating, good thing

Partner

6/10

Pleasant

15 Feb 2026

Bhavna

It was okay. The sink kept on clogging and room services was every two days. There was no staff at night, just on front desk , so if you needed anything you had to go down to get it yourself. They kept giving us two towels even though we were three in the room. Front desk was helpful and professional.

Leisure Family

4/10

Poor

13 Feb 2026

Tabitha

Staff was rude when I tried to pay for one more night. They told me I had to wait until that morning to do it. But when I did they wouldn't take my card that I already used to pay for the room online.

Leisure

6/10

Pleasant

12 Feb 2026

Genesis

We had two families staying in hotel our room (single king) looked newer very clean, their room (double bed) looked a bit outdated also couch smelled really bad like wet clothes but other than that clean nonetheless.

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Deandre

Great

6/10

Pleasant

07 Feb 2026

Albert

Wasn't what I expected for the price. The fourth drawer room looks like it needed renovation. Terrible 😞 The breakfast made up for the room.

Leisure Family

10/10

Exceptional

31 Jan 2026

PRADEEP

Very clean and very good size of room and staff was very courteous and helpful

Business_and_leisure Self

2/10

Poor

29 Jan 2026

Henry and Claudine

The room was very neglected. The befs were horrible, stopped up plumbing, no clock by the bed. The walls were beat up wallpaper was peeling. Vanity sink had no cover. They do not take American currency.It was such a disappointment. We have stayed at Hyatts for many years, this will be our last time.

Business Partner

10/10

Exceptional

26 Jan 2026

Steven Michael

Great place to stay - room was nice and the front desk staff were always helpful and pleasant.

2/10

Poor

18 Jan 2026

Devang

We didn’t revive a service we are looking for check in guy was nice but when we go and ask for water bottle lady gave us attitudes

Business_and_leisure Family

10/10

Exceptional

16 Jan 2026

Kendel

This was the best stay for two adults and three kids under age 8. The staff was great the room was very comfortable and clean, there was enough space for all of us to be able to stretch out and relax. I recommend if you are going through phoenix and need a place to sleep then here is your sign. Price was great. I will go back.

4/10

Poor

14 Jan 2026

Yolanda

The linen had blood stains and yellow stains. I took pictures and reported to the front desk.

10/10

Exceptional

14 Jan 2026

Ervin

Yes good job the people who nice 👏

Leisure Friends

4/10

Poor

11 Jan 2026

Alvin

My room was fine. Just disappointed with the breakfast. We spent 2 days there. Was told breakfast would be ready @6am. 6:15 wasn't even set up. 2nd day we went down at 6:30 still not breakfast. Was very disappointed

2ms day

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Christina

Staff is amazing

Self

10/10

Exceptional

05 Jan 2026

Orville

The young lady at the front desk was very professional, courteous, and friendly. Room was very nice and clean.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Kelly

Clean room, Asst. Mgr Kyle was exceptionally helpful. Hyatt Place Phoenix North was advertised, when they finish the remodeling I'm sure it will be even better!

Leisure Family

10/10

Exceptional

23 Dec 2025

Shayla

I loved my stay here. The staff were so nice and friendly. They took the time to get to know me. They truly went above and beyond. The breakfast was incredible. The hotel was in a quiet, peaceful area. Also In N Out being 4 min drive from the hotel, can’t beat that. 10/10 will be coming back

Self

10/10

Exceptional

17 Dec 2025

Jonathan

Great stay! Really was!

Business_and_leisure Partner

8/10

Excellent

16 Dec 2025

Alfred

Clean but bed was not comfortable

Leisure Self

10/10

Exceptional

09 Dec 2025

Nataly

Staff was amazing. Thank you.

Leisure Family_with_children

6/10

Pleasant

08 Dec 2025

Christina

When we first arrived the front desk guy wasn’t to helpful especially us coming in from a long drive from California.He eventually was able to accommodate us.We left and return for check in time and the second front desk person was lt more nicer and very helpful.Overall the stay was good the breakfast selection was perfect.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Lee

Room was great and super staff.

10/10

Exceptional

02 Dec 2025

rwzan

Convent

6/10

Pleasant

22 Nov 2025

Moussa

Room need improvements.

Leisure Self

8/10

Excellent

17 Nov 2025

Christopher

Clean,spacious room

Business Family

6/10

Pleasant

08 Nov 2025

skye

I was double billed hoping that gets fixed

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Halley

Courteous staff and good conty b.

10/10

Exceptional

06 Nov 2025

Kevin

Front desk person was an absolute joy to converse with.

10/10

Exceptional

05 Nov 2025

Rubi

Clean and friendly staff

Business_and_leisure

6/10

Pleasant

04 Nov 2025

Lusandra

The room was dirty with stains on the walls. The corner floor corroded. The carpet old and smelly. The bed was lumpy and not comfy at all. The faucet by the pool was not turned off, ran the entire time. It was reported to front desk but they were already aware and maintenance did not know how to fix. Water is wasted. The front desk person said he could not give us another because that is all they could do for rooms. Parkimg had poor lighting. It was not a good place to stay.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Gabriel

Good stay

Partner

10/10

Exceptional

27 Oct 2025

ALFRED

It was very nice.

4/10

Poor

23 Oct 2025

Santos

Horrible mattress.

Business Family_with_children

6/10

Pleasant

20 Oct 2025

Laura

The property is under renovations but even the renovated rooms have maintenance issues. The staff is very helpful and works hard to address them. The breakfast is good and it is free. Parking tree. Close to freeways but also noisy. Reasonably priced. Parks and restaurants are nearby.

Leisure Family

10/10

Exceptional

20 Oct 2025

Tennyson

Great customer service, nice rooms and space in a excellent location

Business_and_leisure Family

4/10

Poor

19 Oct 2025

Hyrum

Not very good

Family_with_children

10/10

Exceptional

18 Oct 2025

Elian

I was very grateful they were able to accommodate me checking in early so I could get ready for my graduation ceremony that afternoon.. Thank you!!!

Business Family

6/10

Pleasant

12 Oct 2025

Brenda

Parking was fine. I was worried about all the string and holes in carpet

Friends_and_family Family

8/10

Excellent

12 Oct 2025

DeAmbra

Parking was easy.

Leisure Family

8/10

Excellent

10 Oct 2025

Margarita

The room had a weird smell but didn’t make it a big deal since we were there just for one night. Breakfast was good had a lot of options. Other then the room smell I have no other complaints.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Salustia

The weekend of October 4, 25.
room was clean
The staff was super friendly and helpful.
We loved our stay there.

Leisure Family

2/10

Poor

06 Oct 2025

Albert

Very basic breakfast.

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

Luiz

Exelente hotel

2/10

Poor

05 Oct 2025

Edik

Great stuffs.

Leisure Family

10/10

Exceptional

05 Oct 2025

Roger

The place it's self is under construction, but over all it was nice and clean and the staff was very nice and pleasant. The breakfast buffett was very good.

Leisure Partner

2/10

Poor

26 Sep 2025

Brianna

Room wasn’t as clean as expected and beds were super uncomfortable

Partner

10/10

Exceptional

22 Sep 2025

Yimeng

Good for taking exam in nearby testing center

6/10

Pleasant

22 Sep 2025

Angelica

Clean room although a bit runs down. They were doing renovations but it would’ve been better to have just closed it down. The breakfast could be better or change the menu everyday. It was the same and not too great.

Partner

6/10

Pleasant

21 Sep 2025

Carlos Emilio Padilla

Hotel had some renovations going on and made the hotel look a little dated and dirty. Close to the freeway and highways and you could really hear everything going on outside . Woke me up several times throughout the nights I was there. No ice machine. Have to go to the downstairs bar to get ice for your room. Low water pressure for the shower. Speaking of the shower, we have a few roach’s visit our bathroom during my 3-day stay. The AC in the room is loud and I had to turn it off. Not good considering you have to turn the AC off in Phoenix, AZ. I do not recommend this hotel. Not as nice as other Hyatt Place hotels I have stayed at throughout the country.

Business Family

6/10

Pleasant

02 Sep 2025

Evelin

No pool

8/10

Excellent

02 Sep 2025

Inez

Overall the stay was good the staff that weekend was amazing all very attentive and happy. I’ve stayed before this time was better. Started off bad had to change rooms twice before I got a room to stay in for the weekend. The room did have a weird smell but we felt with it.

Leisure Family

8/10

Excellent

31 Aug 2025

Verified traveler

Affordable & friendly

Staff is very friendly. Hotel was going through some renovations but overall it was a good, affordable place to stay

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Carole

Great as always

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

James

Some renovation was under way , but was not a factor in my experience. Business center computers were both out of service at the time.

6/10

Pleasant

01 Aug 2025

Justine

pretty good. Food was okay. pancakes were hard. beacon hard also.

Leisure Family

8/10

Excellent

21 Jul 2025

Patricia

The carpet in my room had a burnt spot. The TV guide was not working and it made it difficult to watch TV. According to the staff, they were changing service providers.

6/10

Pleasant

21 Jul 2025

Michelle

Very old hotel

Hotel was very old and pictures are misleading. Not filthy but wouldn’t stay again. Was given 2 towels and no sheets or pull out bed. The 2 main beds are very small hard to fit 2 adults.

Friends_and_family Family

6/10

Pleasant

17 Jul 2025

Guadalupe

Everything was nice except the bathtub and toilet. These two were dirty

Business_and_leisure Family

6/10

Pleasant

16 Jul 2025

Peter

The shower was not very hot and made a whining noise, the fan in the bathroom was squeaky, the couch and carpet was worn and appeared dirty to the extent that I didn’t want to walk around barefoot or sit or place anything on the couch. The best things about this property were the staff and the convenience.

Business Friends

10/10

Exceptional

30 Jun 2025

Ralph

Good

Family

10/10

Exceptional

30 Jun 2025

Sam

Rooms where dated.

Business_and_leisure Partner

6/10

Pleasant

27 Jun 2025

Larry

I belive the property is being renovated but in the mean time, the room was dirty, there was some kind of brown stains on the carpet, and wallpaper was peeling.

Business Self

10/10

Exceptional

11 Jun 2025

Leo

Nice place

Business Friends

10/10

Exceptional

09 Jun 2025

David

Property did NOT provide Normal service . Did Not Empty Trash Daily . No coffee or cups in room for coffee pot . Did NOT Replace towels .

8/10

Excellent

09 Jun 2025

DOROTHY C

Staff was very friendly and helpful. Stayed during Hotel was being renovated. Water pressure was terrible, took longer to shower than normal. Though breakfast selection was very decent, coffee was very weak and often out during service times.

Leisure Self

10/10

Exceptional

04 Jun 2025

Amanda

It was good except no microwave in room

Partner

6/10

Pleasant

02 Jun 2025

Shawn

The staff is really great. They are in the midde of a remodel, but you wouldnt know it. It needs the remodel, the rooms are run down, but tge staff makes up for it, super friendly and helpful.

Friends_and_family Family

4/10

Poor

02 Jun 2025

Hamfri

Place was.a motel not hotel

Leisure Family_with_children

2/10

Poor

30 May 2025

Jessica

It was very dirty. Hair and gross stains on bed and couch. It felt unsafe so
We left and got a different hotel.

Leisure

6/10

Pleasant

30 May 2025

shawnn

Would be nice to get my deposit back font know why it takes so long to return it I was there when i checked in and the lady told me it could take up to a month. If it takes that long, I don’t wanna stay there no more than because what are they doing with your money? It’s not right you should put a deposit down and get it back the next day or the same day not keep it for 30 days. They still haven’t gotten to me. It’s been over a week. I’m a little bit irritated. They’re hurting for money that bad then I’ll go somewhere else to stay bad business.

Self

10/10

Exceptional

29 May 2025

Verified traveler

I enjoyed my 2 night stay & Pappadeauxs Seafood nextdoor.

Friends_and_family Family

10/10

Exceptional

22 May 2025

Rachel

Frond desk was very nice

Leisure

8/10

Excellent

20 May 2025

Nice, clean hotel. Just like the one in Seattle. I would stay again

Friends_and_family Family

6/10

Pleasant

18 May 2025

Stephanie

Quiet stay, and friendly staff. But they need to renovate because it looks bad.

8/10

Excellent

15 May 2025

Richard E.

Good stay

They are doing construction right now in part of hotel but really a non-issue. Stayed on no freeway side of hotel and better this time. Easy check-in and easy parking.

Business

10/10

Exceptional

12 May 2025

Latoya

It was my birthday weekend and we got the best service ever.

Leisure Partner

4/10

Poor

09 May 2025

Connie

This was our second time at this property. This last visit there was nothing stating that it was under renovation until we arrived. There was dust in the hallways and the elevator. The first morning, we do not have any hot water. The response from the front desk was nonchalant. Unfortunately we were not able to take a shower. This was a disappointing visit.

2/10

Poor

09 May 2025

Connie

Construction on the property! We were disappointed in the lack of transparency on this property. This was our second time staying at this property. Enjoyed it very much because of the location and it was a close proximity to where we needed to be. After a long drive, we did not have hot water. We were not notified of the hot water being turned off. The response from the front desk was very nonchalant. Unfortunately we were not able to shower that morning.

Business_and_leisure Partner

2/10

Poor

08 May 2025

Donald

Powerless, and unhappy.

I booked 2 rooms, and family booked 4 other rooms for 2 nights. We were there for my daughters graduation. We were never told the wayer would be shut off from 10am to 2pm. No men got to shower and all the women had to shower at a gym off ptoperty. The front desk had no sympathy or solutions for us. Another properly perhaps. Maybe a simple sign that would grab your attention. Sad, because that is the only properly we stay at when we visit our daughter.

Friends_and_family Family

6/10

Pleasant

07 May 2025

Brenda

10/10

Exceptional

06 May 2025

Nalani

Renovation caused a bit of discomfort but they were apologetic.

Friends_and_family Family