Name: Extended Stay America - Phoenix - Deer Valley
Address: 20827 N 27th Ave, Phoenix, 85027, US

10/10

Exceptional

21 Jul 2026

Agustin

Very good

Self

6/10

Pleasant

19 Jul 2026

Adriana

The first room we were in, the shower didn’t work. We were upgraded to another room. The room was fine. The hotel is a bit run down. Could be cleaner. Doesn’t smell great.

10/10

Exceptional

27 Jun 2026

Isrrael

👍

Partner

4/10

Poor

02 May 2026

Desiree

When we stay someplace we prefer not to do any house keeping. They had us throw our own trash and we had to leave early 5:30 am for a hospital procedure. This seems to be a trend and i dont care for it. Plus i am quite sure people are living there. Just gotten much worse since last time. We will not stay there again

Family

10/10

Exceptional

03 Apr 2026

David

Yes, parking was good parking for big trucks on side road in back

10/10

Exceptional

23 Mar 2026

Christopher

I stayed in this hotel for three nights on a recent visit to Phoenix. The room and bath were both clean and well-kept. The A/C worked well, which was especially important since Phoenix was experiencing record high temps for this time of year. I didn't have to use the kitchenette much, but it was nice to have. The hotel and adjacent area was pretty quiet. And there are restaurants nearby as well as the Interstate. Note that the only downside was that there is only one entrance/exit out of the building in the front lobby. Side entrances/exits are considered \"emergency exits\" and were inaccessible. Also, there was not someone at the front desk 24/7. I wanted to check out early in the morning, but the front desk was closed. Still, it was a good experience overall. I highly recommend this hotel.

Self

10/10

Exceptional

23 Mar 2026

Sharee

Friendly staff and clean property

Business

8/10

Excellent

13 Mar 2026

Craig

The staff members were a blessing with their kind and helpful attitudes, but the property is showing some wear and tear.

Friends_and_family Family

4/10

Poor

07 Mar 2026

krishnan

For an extended stay hotel, it did not have a coffee machine or anything else in the kitchenette (fridge and microwave was present) just was not kept well … few outlets next to bed, WiFi was iffy

Self

6/10

Pleasant

05 Mar 2026

Dario

Friendly staff with a dated facility

10/10

Exceptional

03 Mar 2026

Sharonda

Friendly professional staff

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Nicholas

The room was well used, clean but beat up. we did not use any of the amenities, like the kitchen.

Partner

2/10

Poor

01 Mar 2026

Valerie

The whole place smelled like a trucker’s hotel. The smell of old cigarettes smelled so bad that my daughter and I both had headaches the next day. The room also had a smell like dusty antiques. We were supposed to stay for 2 nights and had to leave the following morning because of the smells.

Friends_and_family Family

6/10

Pleasant

25 Feb 2026

George

I seen one roach for the whole weekend. They were charging to use your towels if you stay more than two or three days it was dogs and pets all through the hotel which I’m not used to having it.

6/10

Pleasant

20 Feb 2026

Barret

Good

6/10

Pleasant

20 Feb 2026

Barret

Good

4/10

Poor

19 Feb 2026

Harry

Needs upgrade, shower would come on randomly through the night

4/10

Poor

18 Feb 2026

Stuart

dirty, just becuse is old doesnt mean has to be felty, beds were clean, matresses horrible and the bath towels. picture of the bedroom doesnt match for what you get .

Friends_and_family Family

2/10

Poor

14 Feb 2026

Yanitzza

The room had a bad smell. Very old and not clean. Along with a lot of suspicious activity and odd people. We were traveling with small children and did not feel safe so we left immediately after checking in. Do not recommend at all. Tried to get a refund but kept getting the run around from employees saying a manager would call me back but never did. Awful experience.

Family

2/10

Poor

01 Feb 2026

Aj

A total dump. Zero USB ports. Zero WiFi at least on 3rd floor. Toilet was plugged. Called front desk. No overnight desk person until 9am. Had to go to lobby to get a plunger and unplug the toilet myself. Furniture looks like leftover yard sale stuff. Clearly corporate doesn’t understand customer service just the bottom line. Worst hotel I’ve ever stayed in. Still planning a nice email to the corporate customer relations department…if they even have one. Don’t stay there.

Business Self

4/10

Poor

31 Jan 2026

Tamara

Well

Friends_and_family Friends

8/10

Excellent

10 Jan 2026

Nina

It was good nothing special but good

Partner

10/10

Exceptional

11 Dec 2025

Patricia

Greeted each time we came and went from the lobby. Had ice readily available with no charge. Smelled friendly everywhere but the room. Room smelled of old wood rot.

Business_and_leisure Partner

10/10

Exceptional

10 Nov 2025

Jenna

Clean. Privately

Leisure Family_with_children

2/10

Poor

09 Nov 2025

michael

Gotta give credit where it's due. The woman at the front desk was awesome. She answered all questions before they were asked and was very friendly.
The room was nasty! I walked in and was greeted by a smell i can't describe. Floors weren't swept, or moped, dust bunnies, food crumbs, and dirt piled up around the walls. I made the mistake of looking under the bed....food, dead skin, dead buggs, and not a little bit, a lot! The bed looked nice until i pulled the top sheet back. Very visible dipps on both sides of the bed (looked like 2 very heavy people slept in the same spot for 10 years). I layed down on one side to be met with springs, same on the other side. I piled up the rock hard pillows on both sides of me so i wouldn't fall in, and slept in the middle. If you wanna call that sleep. I could hear every car driving by so sleep didn't come easy.
In all, the 1 star is for the friendly staff. I definitely would not recommend staying here!

Business

8/10

Excellent

05 Nov 2025

Nemesio George

Location was perfect and staff were pleasant and courteous

Leisure Self

2/10

Poor

27 Oct 2025

Sarah

Rude staff, dirty elevator, hallways and sheets not clean. No towels in room

2/10

Poor

20 Oct 2025

john

Staff was rude, then demanded ID for all people staying in the room. They also charged us \"PET FEES\" for our 2 service dogs.

Would NEVER stay there again.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

susan

front lady super nice!!! I'm grateful for her kindness.

Business_and_leisure Pet

2/10

Poor

24 Aug 2025

Jillian

A bunch of drug dealers and users in the hotel and in the parking lot. It stinks as soon as you walk in the door. Dirt and dust and hair everywhere. Staff was extremely rude and disrespectful.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Javier

The staff was very pleasant and helpful

Leisure Partner

10/10

Exceptional

05 Aug 2025

Rossa

I enjoyed staying here

Recommend truly to stay more than two days .
It’s clean ; so comfy and near to Starbucks ; 7eleven and also very safe .

Business

10/10

Exceptional

05 Aug 2025

Mario

There Were people from 1 am to around 2:30 am in the morning talking so loud in the Párking lot

Leisure Self

2/10

Poor

03 Aug 2025

luanne

terrible stay

the room had nothing in it no dishes, no pots or pans no silverware, the sheets were dirty, bought a mop and mopped the floor 4 times still dirty, the filters in the air conditioners were dripping black gross material which I put in the shower and cleaned, cigarette buttes were all around the entryway. Horrible experience - will never stay there again

Friends_and_family Family

4/10

Poor

03 Aug 2025

Cassie

The room was supposed to be non smoking and it definitely had been smoked in. To the point it was uncomfortable

Partner

10/10

Exceptional

29 Jul 2025

Sarah

One staff member was terribly rude

Leisure Pet

10/10

Exceptional

29 Jul 2025

Robert

Amazing staff.

My boyfriend had to have surgery and the Staff went above and beyond to make sure that he was comfortable help this with whatever we needed. The facility was clean comfortable.

Partner

4/10

Poor

28 Jul 2025

Mark

no hand towels in kitchen, no kitchen utensils, no hand towels in bathroom. chairs in room were dirty. dog owners would not keep their dogs from barking. no food options, no coffee in the room

Leisure Partner

10/10

Exceptional

21 Jul 2025

Andrew

Nice but..

Everything was great with staff and with the room HOWEVER my only compliment was there was a piece of gum stuck onto the bed frame, which is honestly gross.
Also keep in mind this hotel doesn’t offer lotion or shampoo or conditioner or anything like that. A little outdated room but not terrible.

Partner

4/10

Poor

12 Jul 2025

Shawn

Had to move to another room dogs barking noisy neighbor the toilet is broken not flushing correctly I don’t think I’ll be staying there anymore

Self

10/10

Exceptional

05 Jun 2025

Pierre

Helpful front desk

Business_and_leisure Self

10/10

Exceptional

05 Jun 2025

LES

Had to disappear and it was perfect....I had a comfortable stay....

Self

10/10

Exceptional

28 May 2025

Edna

Good environment

Business Family

2/10

Poor

26 May 2025

Preston L

Update your hours of operation.

Well I never got to stay there after making a reservation at 11:30 pm when I arrived at hotel the front desk was closed!

Business

4/10

Poor

18 May 2025

Manuel

Liked full size frig and microwave. Didn't like that the room had not supplied coffee maker, or coffee. No dishes or utensils. I was surprised that Expedia offered this as an option.

Leisure Partner

10/10

Exceptional

18 May 2025

Richard

Nice atea, good parking

Leisure Self

8/10

Excellent

17 May 2025

Laurel

Updated clean very friendly

Leisure Pet

8/10

Excellent

09 May 2025

Shanine

Location was accommodating, staff was very attentive and helpful as well as friendly and personable. I would recommend.

Leisure Family

2/10

Poor

06 May 2025

Corrisa

Filthy.\nHorrible and safety issue

I have Three employees i wish i could give 10 Stars too. Miss. Kim (cleaning lady) she was super sweet, kind and very friendly. Also you can tell when she cleaned its looks and smells like it. Shes the But she went above and beyond for my family and i .
Now as for the rest of the staff. One of the staff name alexis. She seemed ok at first but i think it was because the manager alexie was there and she had a image to put on iguess. But once she was buy herself . Super rude. We moved to a smaller room which was filthy.Blood on the walls and food still caked and dried on the cabinets. The dressers were broke and there was no light working in the room and I tried to explain that to Alexis and she made it clear that I couldn't switch rooms even if I was willing to pay the difference.I wasn't allowed to switch room because I went through a third party And she wasn't sure if she was gonna have any rooms available by the time I tried to fix. My reservation..Regardless if i showed her the blood and all the dirtiness and the filthiness that came from that room. Mind you I have health problems And I have a 1-year-old daughter.It is highly unsanitary And it didn't get fixed until I threatened corporate and Health department on extended stay . All of a sudden she was able to move me back to my old room. With no extra fees .

Friends_and_family Family

6/10

Pleasant

04 May 2025

Ray

Once was enough

It was a place to sleep for the night that is about all that can be said for it thin walls could hear everything that went on in surrounding rooms such as a toilet flush or taking a shower and lots of traffic noise

Friends_and_family Family

10/10

Exceptional

29 Apr 2025

Veronica

Place was great staff are friendly

Friends_and_family Family

6/10

Pleasant

15 Apr 2025

Tony

Ok for basic needs.

It was your average hotel but was disappointed with the extended stay theme but pots and pans were additional cost. Found a few bugs in our room. No daily room service. It was doable but not great.

Friends_and_family Family

2/10

Poor

15 Apr 2025

nicole

Help

The room had cockroaches, the tv was broken and it was nasty.

Friends_and_family Family

2/10

Poor

08 Apr 2025

Sandra

Nice people

Extended stay has a very friendly staff, super nice front desk people. The room was huge, but the beds felt like the frame was going to collapse. They do have a bit of a BUG problem.

Business

10/10

Exceptional

04 Apr 2025

ramon

.

Business_and_leisure

10/10

Exceptional

04 Apr 2025

Kelly

The girl at the Front Desk was very sweet and nice. She made me feel comfortable and happy to stay here.

Leisure Family

6/10

Pleasant

29 Mar 2025

Kelsey

The showers are really loud — the folks above me showered at 2am and I was surprised by how loud the sound was! Otherwise, my stay was fine (one night.) I should have realized this isn’t the type of hotel that serves continental breakfast when I booked.

Leisure Self

2/10

Poor

27 Mar 2025

Verified traveler

Gross

The staff was nice, but the room was very dirty and gross.

Friends_and_family Family

2/10

Poor

22 Mar 2025

Samantha

I got there to check in and we waited 20 minutes for the receptionist who was outside smoking.

We got checked in to the 2nd floor and was hit with a TERRIBLE smell, almost as if they tried to clean the carpets but left them wet it was disgusting. We were checked into room 204 I believe and we entered used the bathroom and the toilet wouldn’t flush. Turn over to see a dead cockroach on the counter before exiting! I came out to let my family member see and there were more scurrying across the counter! I got it on video and went downstairs to the receptionist who blamed management for not exterminating. We got into another room that was okayish seemed like the blankets/sheets hadn’t been changed so we went to Walmart and bought our own, the sink didn’t drain also. We drove 14 hours and couldn’t find another hotel that late at night with my elderly mom who was on her last trip before being put on hospice. This whole trip was an absolute nightmare 10/10 WOULDN'T RECOMMEND! Disgusting building and horrible management/workers.

Family

10/10

Exceptional

22 Mar 2025

Shawn

Quiet

Business

2/10

Poor

21 Mar 2025

Verified traveler

The room we stayed in was suppose to nonsmoking but there was lingering smoke smell, room looked like it was not cleaned. In the morning, woke up to bugs doing their morning routine. Felt like we invaded their space. Overall it was not what I thought the stay would be.

Partner

8/10

Excellent

18 Mar 2025

Juana

It was dirty, but cleaner and nicer than other motels in the area. The chairs in the room were especially dirty/stained and dusty.

Leisure Family

2/10

Poor

17 Mar 2025

Alice

Poor stay

It was to be a smoke free hotel. Always smelled of pot. The floors in the elevator were dirty, carpets dirty. We had to take out our own trash. No handicap doors. The only thing good was our room was quiet. Would give this place no stars.

Friends_and_family Family

4/10

Poor

17 Mar 2025

Aaron

Roach motel, literally.

Walked in and watched 2 roaches walk across the lobby, one on the counter. It was late so we stayed the night and hoped for no bugs in the room. Checked out the next morning and moved to a different hotel for the next 3 nights. Gross.

Business

4/10

Poor

17 Mar 2025

Randy

Property was very unkept, no amenities whatsoever as advertised. Cold breakfast as shown was discontinued several months ago, had to go to convenience store for coffee. Lots of pets, Room was very dated with no updates in years, carpet was disgusting. The steel shutters on the registration desk after dark doesn’t add to one’s comfort. You might want to consider spending a little extra!

Leisure Friends

2/10

Poor

16 Mar 2025

Grayson

Roaches, filty carpet, and fire hazards

The carpet was stained and dirty. We killed at least 5 roaches in the bathroom. The heater started smoking immediately when we turned in on and we had to vent out the room in the cold due to this. We told the front desk about the heater and they said it \"just smells like that when you first turn it on\" when it's obviously a fire hazard. Would not recommend.

Friends_and_family Family

10/10

Exceptional

14 Mar 2025

Sharee

Friendly staff helpful and accommodating

2/10

Poor

14 Mar 2025

Eric

Flight was delayed and I got in after the lobby was closed. I picked up the phone and got connected to an agent who told me it was too late to check in and if I wanted a room tonight, I better call Expedia.

Business Self

10/10

Exceptional

10 Mar 2025

Shawn

Clean and quiet parking lot is safe

Business

6/10

Pleasant

10 Mar 2025

stephen

Fit my needs for last minute bed.

10/10

Exceptional

08 Mar 2025

Kandace

Rooms are very basic but very clean. Property is older buy kept In immaculate condition

Leisure Pet

8/10

Excellent

06 Mar 2025

Lea

The bed was firm and easy to get into! I am a little person and I hate having to climb in a bed! Could have used hand towels in the bathroom and a shelf for your personal stuff (like deodorant, toothbrush, toothpaste, brush, etc.

Business Partner

2/10

Poor

04 Mar 2025

Sonya

Roaches crawling up the walls and in the bathroom

8/10

Excellent

04 Mar 2025

Bruce

Friendly staff

The room was as expected, but there was a very musty smell in the hallway. We could use some better air circulation to help with the lived in smell.

Partner

8/10

Excellent

03 Mar 2025

Jack

Should have notified us of a pet upcharge when we made the reservation.

Friends_and_family Family

8/10

Excellent

03 Mar 2025

George

Nice place

The room was good. The entrance door was difficult to open, too much spring pressure and then needed an extra push to latch. I would stay there again in the future when in that area.

Self

6/10

Pleasant

01 Mar 2025

Carl Ralph Mahler

The refrigerator in my room room 212 was dirty looking the bathroom had some rust spots and the water in the bathtub kept dripping. There was a small hair on one the pillows

Leisure Self

10/10

Exceptional

26 Feb 2025

Brisa

It was very comfortable and

Leisure Partner

2/10

Poor

24 Feb 2025

Cassandra

My family and I have come to phx a lot for work and at times to have fun …. We have stayed at extended stays before but this one was not at all what we thought …. No lobby when you walk in it smells like ppl smoke inside all the time …. We stayed in room 325 and my husband saw a bug on the bathroom counter …. I saw the cockroach in the morning as soon as I woke up …. I had booked a new hotel and left that morning ….. when I spoke to the front desk lady to turn in my room key and let her know what was going on in the room she was unfazed no emotion like this was a normal thing that is seen there all she told me was that I had to complain threw Expedia and there was no one on site to help me … I showed her the video we had taken of then freely crawling around in the bathroom….. I have been waiting for a response from management since Saturday morning….. the review email is the only thing I have received so far so

Business Family_with_children

10/10

Exceptional

23 Feb 2025

Joe

Very satisfactory

Check-in went quick & easy, room was very clean, room was very quiet. We were very satisfied.

Friends_and_family Family

6/10

Pleasant

23 Feb 2025

Verified traveler

Okay but not okay

While the rate is up only slightly they eliminated breakfast and coffee. Within a mile away is a comparable place for 50.00 cheaper that offers more amenities. This is/was a yearly stay for me as I like the location,

Self

10/10

Exceptional

04 Feb 2025

Cade

100

Clean and friendly

Friends_and_family Friends

8/10

Excellent

03 Feb 2025

James

Big showers and rooms.

Business Partner

10/10

Exceptional

27 Jan 2025

Terece

Nice

10/10

Exceptional

21 Jan 2025

Jonathon

This is one of the few hotels I've stayed at that's actually caring and do the most for the customers. I wanted to shout out to Alex who came and made things not initally the best way to handle things but he definitely made the whole experience better than it was looking to end up being. Will definitely stay here again!

Leisure Partner

10/10

Exceptional

16 Jan 2025

Terece

Love this location!

Family

10/10

Exceptional

11 Jan 2025

Terece

Nice

10/10

Exceptional

02 Jan 2025

Wyatt

Super good stay 10/10

Leisure Partner

8/10

Excellent

22 Dec 2024

Thomas

Just a single night

The room was pretty comfortable. It was just a one night stay for work and a gathering. The only complaint I have is the amount cigarette smoke on the non smoking floor.

Business

2/10

Poor

22 Dec 2024

Sergio

No manager available to help
No soups and shampoo in the shower
No coffee maker

Leisure Family

10/10

Exceptional

20 Dec 2024

Louie

Good clean place. Reasonable prices

2/10

Poor

02 Dec 2024

Verified traveler

Looks Can Be Deceiving

Saw six cockroaches scampering away into the cracks in the bathroom wall when I got up in the morning.

This place is beat up and sketchy. Too bad too, because it looks nice from the outside.

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Brenda

I liked everything about it they have cute kitchenette there's spacious and clean the area is nice and clear and pretty. It's an excellent place to stay. Thank you. Sincerely, Brenda k r o h n

Business_and_leisure Pet

8/10

Excellent

22 Nov 2024

Robert

Didn’t realize it had a kit hen but no dishware, coffee cups, coffee maker, etc. Best for longer term stay

Leisure Partner

8/10

Excellent

11 Nov 2024

Julie

Nice hotel for the price.

Nice hotel for the price. The staff was very friendly, rooms were clean. I would stay here again.

Partner

2/10

Poor

10 Nov 2024

Tanya

Find another place to stay. Place is run down and dirty. We got in after 10pm and the \"lobby\" was closed. I wandered around then finally the lady came out and checked us in.

Leisure Partner

2/10

Poor

10 Nov 2024

Robyn

Don’t waste your time

Check in was not easy, Wi-Fi did not work, no amenities, No shampoo/conditioner/lotion/soap…very noisy, pit bulls off of the leash, smelled really bad and no flexibility with reservations

Business

10/10

Exceptional

10 Nov 2024

James

5 out of 10

6/10

Pleasant

04 Nov 2024

Andrea

The lady was very nice and accommodating

8/10