Bw Plus Exec Residency Phoenix North Happy Valley

United States , Phoenix Area - AZ
PHOENIX, 2108 West Whispering Wind Drive
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100 reviews shown

10/10

Exceptional

14 May 2026

Letty

The rooms are clean and updated, quiet at night, and lots of restaurants/shopping close by.

Partner

8/10

Excellent

14 May 2026

Heather

Very friendly staff, clean room and facility, good value.

Partner

8/10

Excellent

14 May 2026

Britany

The stay overall was ok. I wasn’t aware of no pets being allowed, that was a bummer. The pool was nice but a little small also, the hot tub was filled with yucky mucky water, wonder what else is hidden in plain sight. The breakfast was a plus but again in a room with dirty walls and god knows what those brown stains could be, it could have been better… overall staff was great could be more helpful and knowledgeable. I rate it a 3 out of 5

Partner

10/10

Exceptional

13 May 2026

Marisia

Staff was very friendly. This is the 2nd time we've stayed here. It's conveniently located.

Partner

8/10

Excellent

08 May 2026

Phillip

Great

Friends

10/10

Exceptional

05 May 2026

Dorota

Nice, spacious rooms. Great breakfast

Partner

10/10

Exceptional

01 May 2026

Randi

We actually had an issue with Travelocity’s booking, paid for two nights they only booked one for us. The hotel was great though and made sure we got taken care of.

Family_with_children

10/10

Exceptional

30 Apr 2026

Shawna

Staff was amazing very friendly and helpful. Very clean area room was very clean. Breakfast is amazing. The staff is always on top of everything

Family

2/10

Poor

28 Apr 2026

Reyna

I had an accident while showering. I fell off from the bath tub and ended up outside. Thank god I didn’t hit my head but I did hurt one of my arms and butt. I went down and tell them and the guy only said “ I will let them know” he didn’t even ask if I was ok or not. And obviously did not apologized. The next day while checking out I asked for a copy of the report and they gave me the wrong one. I need someone to take this seriously because if I would’ve hit my head I could’ve been a different story.

Family_with_children

8/10

Excellent

27 Apr 2026

Jonathan

Overall great stay

Self

6/10

Pleasant

24 Apr 2026

Bruce

Yes for both breakfast and parking, no complaints

Self

10/10

Exceptional

24 Apr 2026

Ken

The room was clean and the facilities were great. The morning breakfast was great with lots of choice's..

Partner

10/10

Exceptional

22 Apr 2026

Katherine

All was above expectation. Parking at night was tight…low on spaces.

Self

10/10

Exceptional

21 Apr 2026

Pedro

Good contennintal breakfast. Spacious parking lot

Friends

6/10

Pleasant

21 Apr 2026

Shawn

Free breakfast was one of the best things there and it was close to a group of stores.....tried the hot tub and it was luke warm ended up coming home after one night

Family

8/10

Excellent

21 Apr 2026

Ray

A ways out north, depending on where you need to be. The Cleaning staff rep was courteous, attentive and friendly. The gym was basic but served its purpose with dumbells & treadmill, bike & elliptical. Decent pool. Parking handy. Can’t beat the price of free breakfast if you’re thing, but didn’t try breakfast offering a pretty standard free b-fast depending on preferences with bagels, yogurt, pre-cooked egg omelette patties, & a waffle machine, & limited fruit options. Decided to go to iHop in parking lot instead. Did try a cappuccino from machine - however, it was not good. There were several other full coffee cups left behind…perhaps a little market research for them to consider??? Decided to go offsite for our morning Java a block north west for a tasty latte near a Harmon theatre which was tasty! Property was clean inside and out. Beds we’re in nice shape and comfortable however, we did have poor sleeps each of our (4) nights with inconsistent A/C issues being either blowing too hard, too cold, or not blowing at all making it either freezing or clammy to sleep. When the A/C did blow, it was quite a noisy fan. Needless to say was not the best sleeps we’ve experienced in a hotel for the value and our rating.

Partner

10/10

Exceptional

21 Apr 2026

Ryan

The staff were so friendly and helpful. The hotel was very clean and well kept. The only issue we had was the hot tub broke after out first night there and the pool was freezing. Other than that I would highly recommend to anyone looking for a big room (ours had a big balcony) at a nice clean hotel.

Partner

10/10

Exceptional

20 Apr 2026

Foster

I didn't eat the breakfast because I left too early

Self

10/10

Exceptional

20 Apr 2026

Charles

Breakfast good, plenty of seats, safe, parking easy

6/10

Pleasant

19 Apr 2026

fatimah

Staff

Self

10/10

Exceptional

19 Apr 2026

Kevin

Nice location, plenty of restaurants and shops. Hotel very clean. Staff and breakfast were great!

Partner

10/10

Exceptional

17 Apr 2026

Christopher

Breakfast was great, nice pool and Jacuzzi

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Phanumath

Good breakfast

Friends

6/10

Pleasant

16 Apr 2026

Amanda

Night shift staff is awesome. Unfortunately, the property managers did not understand how important internet is...There was no wifi for my entire 4 day stay and they had a "no big deal, we're working on it" response...For a place called Executive, they should recoginize how important wifi is. Four days is a long time to be without internet when you rely on it for work. The waste of money paying for this hotel was really depressing and there was no compensation offered for the lack of internet.

Self

8/10

Excellent

16 Apr 2026

Cynthia

Very nice hotel located in convenient location close to shopping and restaurants. Staff was excellent. One star off because AC was a bit noisy.

Friends

10/10

Exceptional

16 Apr 2026

Jonathan

Room was clean, staff was extremely helpful. I left some clothes and they were able to recover them and get them to me. Excellent service!

Partner

10/10

Exceptional

15 Apr 2026

gary

breakfast menu was fresh, and much to choose from. Parking lot was safe.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Rod

All is good

Partner

10/10

Exceptional

15 Apr 2026

gena

Building appears fairly new and clean. Very spacious eating/gathering area with bar open in the evening. Pool/hot tub and laundry facilities were welcome after a week on the road. Parking felt safe. Staff very friendly as well!

Partner

10/10

Exceptional

15 Apr 2026

Elvonya

Was great quiet area. Breakfast was good

Partner

10/10

Exceptional

13 Apr 2026

Roberta

Good location. A lot of choices close by

Partner

8/10

Excellent

12 Apr 2026

Manfred

Nice Hotel & clean!

2/10

Poor

12 Apr 2026

Patrick

Bathroom toilette clogged when we arrived and had to change rooms. Shower door does not have any way to lock it, really bad with kids. Shower curtain was to short and allowed water to flow out of tub where you could see the paint on the wall by tub had bubbles and felt wet so you know that mold is under the paint. No additional blankets for rooms.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Samantha

Room did not have washcloths stocked. And found items in room from previous customers, so room was not thoroughly cleaned.

Self

8/10

Excellent

10 Apr 2026

Maria

Breakfast layout was good and I appreciated having steamed vegetables available. Loved the coffee on demand machine.

2/10

Poor

10 Apr 2026

Muhammad

🚨🚨🚨TRAVELERS BE AWARE THIS HOTEL STAFF ARE DISHONEST🚨🚨🚨

I stay at this hotel while was on business trip. I went to work at day time and put the “Privacy” do not disturb sign on board. And when I came back after work I found the room is cleaned they throw away my important documents I had in the room and stole my food.

I talked to the manager front desk plus the owner but they all were full of ego and showed no care at all.
This place is not safe at all.

Plus the wifi there is terrible never connect and don’t expect you will get any help from staff.

I will not recommend this place at all and will advise you to stay away and find a safer place which truly deserves your money and have staff show your values.

Business Friends

6/10

Pleasant

10 Apr 2026

Sheena

The staff is friendly. Upon check in my room smelled like food, trash wasn't discarded, there was no body wash (container was empty) or soap in the room and no wash cloths. It was mostly issues surrounding housekeeping. The breakfast was ok. I'd suggest IHOP across the street

Family_with_children

10/10

Exceptional

09 Apr 2026

Mark

The BWH was perfect

Partner

8/10

Excellent

09 Apr 2026

Cindy

Bath tub was very clean but very very slippery. No bath mat to help. Very dangerous for older customers as the tub was fairly slanted and not completely flat.

Several times we walked by the front desk with 3 to 6 customers waiting in line and no one at the front desk…

Partner

10/10

Exceptional

09 Apr 2026

Diana

Clean nice staff great location

Partner

6/10

Pleasant

06 Apr 2026

Megan

Our bathroom faucet and tub did not drain, so water would pool in both. The complimentary breakfast was not enjoyable, and the pool railings were loose, and unsafe.

10/10

Exceptional

05 Apr 2026

Shawn

Good breakfast!

Family_with_children

8/10

Excellent

02 Apr 2026

jennifer

Breakfast was good, parking was very good. Pool was super, dirty. Garbage on the bottom of it.

Partner

6/10

Pleasant

01 Apr 2026

Kayley

Happy Valley, not so happy. Very clean, smells clean beds and pillows are comfy, shower is nice with adequate water pressure. But the gentleman who checked me in heckled me a little for having a child with me for a king bed. He said it was a fire hazard. I had no idea, never heard that before. Just seemed unnecessary to make me sweat after driving all day and a grumpy kid next to me. Regardless he was kind enough to let it slide. Maybe cause he had no other option. Everything else was about as expected. Different guy in the morning was a little friendlier

10/10

Exceptional

26 Mar 2026

Chaz Lynne

Always have a good stay there. Staff is always friendly and helpful

10/10

Exceptional

26 Mar 2026

Evelyn

My check- in was quick and easy, and the front desk staff were incredibly friendly and welcoming. They demonstrated excellent customer service skills and maintained a positive attitude throughout my stay. Parking was convenient, with plenty of spaces available to choose from. The location was also a highlight with the wide of a variety of nearby restaurants and shops to explore breakfast was freshly prepared in the morning in a pretty nice selection of options overall it was a very pleasant experience.

Self

10/10

Exceptional

25 Mar 2026

Gabriel

Second time I stay at this hotel, the location is great, the hotel itself is great and the staff very attentive. I have saved it as a favorite when in the Phoenix area.

Partner

10/10

Exceptional

25 Mar 2026

Zhanyong

Nice hotel

Family_with_children

10/10

Exceptional

25 Mar 2026

Becky

They should tell you there is a master switch on the wall for the range and microwave. Advertised as tub shower. This was only a shower which was disappointing. I prefer a tub.

10/10

Exceptional

24 Mar 2026

Zhanyong

Very nice hotel

10/10

Exceptional

23 Mar 2026

David

Hotel and rooms were very clean. Morning breakfast was good and the area was kept very clean and constantly tended to.

10/10

Exceptional

22 Mar 2026

Donald

Everything thing was good.

Family

10/10

Exceptional

22 Mar 2026

Kara

Everything was wonderful, Ankit checked us in and was wonderful, John assisted us with everything we needed the second night and had a great sense of humor, our only small concern was the pool was pretty cloudy, but we understand as there was an entire baseball team staying there and had a blast the night before

Family_with_children

6/10

Pleasant

22 Mar 2026

Penny

Sorry to say
This was not our best experience with Best Western
Staff seemed overwhelmed by the comings and goings of “un supervised” children

Damaged spa / pool green

Breakfast area issues

Felt bad for staff…
They tried

Family

10/10

Exceptional

20 Mar 2026

yusuke

Very good staff

Self

6/10

Pleasant

20 Mar 2026

Arrica

The staff and property itself was good. Hot tub was out of order and the pool is on the back side of the hotel so it was all shade and no sun to lay out. The stopper in the sink didn’t work and no one came to fix it. And while I enjoy cold drinks the mini fridge froze everything including a veggie tray and salads.

Family

10/10

Exceptional

20 Mar 2026

Laurie

Yes

10/10

Exceptional

20 Mar 2026

Charlotte

Hot tub was closed and taped off so we could not use, after a long road trip we were looking forward to it. Otherwise, friendly staff, clean facility.

10/10

Exceptional

19 Mar 2026

Karen

Desk staff was great

Family

10/10

Exceptional

14 Mar 2026

Kariann

It was not a pet friendly hotel. The hot tub was nice and warm. The deck was a very nice feature. The dining area and breakfast service were lovely

10/10

Exceptional

10 Mar 2026

Heather

Clean room

Family_with_children

6/10

Pleasant

10 Mar 2026

Thomas

The clerk who checked us in was unfriendly and snappy.The property was clean but the bathroom had a few functionality issues.

8/10

Excellent

10 Mar 2026

Constance

My only issue was there was no coffee in the room. Had to go downstairs. Otherwise, the place was just fine.

Partner

2/10

Poor

10 Mar 2026

Mike

Room was clean, but checked in was terrible. No rooms for 3 nights. Hotel staff did something i didn't know to give a room, then charge more money as i agreed with Expedia.

Family

2/10

Poor

09 Mar 2026

Juan

Staff was awful. I was the only person of color and I was not allowed to check in as others were allowed to check in. I would never stay at this property again.

8/10

Excellent

08 Mar 2026

Jose

Nice stay

Family

10/10

Exceptional

07 Mar 2026

Shawn

Very clean modern place
Friendly staff great bed

Partner

6/10

Pleasant

05 Mar 2026

Rob

The manager is great and the breakfast as well! The TV doesn't have a guide so I had to flip thru channels and write down the ones I liked. My BIG concern was the day of check out and my flight was canceled and asked to stay one hour later. The kid behind the counter told me I could stay till 11:15 and I told him I would do my best to be out by then. While I was checking out exactly at 11:15 he tapped on the door I told him hold on and he opened the door! Thank God I was decent and if anyone else stays there just make sure to lock that top lock so this can't happen to you! Other than that it's a decent place the manager is awesome just some of the workers have to be better with the customers.

Self

10/10

Exceptional

03 Mar 2026

Joan

This was a really nice motel! The walk in shower was the best we’ve had on our many travels !

6/10

Pleasant

02 Mar 2026

Frank

Staff was great! Rooms have been

10/10

Exceptional

02 Mar 2026

Mel

No pets are allowed. The pool closed to early. Other than that it's a very nice place!

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Homer

Staff at check in were very friendly, the room was quite clean.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Maria

Exceptional customer service and very clean

8/10

Excellent

28 Feb 2026

Myra Gail

Yes all of that, however, the pillows were not comfortable for us…..other than that good job

Partner

2/10

Poor

27 Feb 2026

Spencer

Terrible Don't stay here. We reserved a couple of weeks in advance because we were flying in at night. When we arrived in Phoenix we were told our room had been given to someone else. We found ourselves late at night in a strange city with no place to stay

2/10

Poor

26 Feb 2026

Daniel

We will no longer be staying at any Best Western Hotels. We booked this hotel for January 14th through the 19th and January 21 & 22. Our flight from Spokane Washington was canceled due to fog. I contacted the hotel on the 14th, but they refused to cancel the reservation and charged me the full amount. The hotel stated their policy was to deny any refund unless 24 hours' notice was given. We expected to lose the charges for the 14th. The remaining days would qualify as having given 24 hours' notice. The hotel refused any refund or credit and simply kept our money. We are frequent travelers and have enjoyed Best Western Hotels. The one in Caen France treated us like Royalty! This policy is very unfair to travelers. We were cheated out of 6 days of fees for the two rooms we booked. Best Western Hotels may have suckered us out of about $1,500.00 for this booking, but they will never see another dollar from these frequent travelers. We will share this often with others.

10/10

Exceptional

25 Feb 2026

Marla

Room was spotless and perfect

Self

8/10

Excellent

24 Feb 2026

Brian

Only thing we didn’t like was the pool is never in the sun.

10/10

Exceptional

22 Feb 2026

Tomohiro

Everything was good！

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Raymundo

Staff very nice people. Good service and apptitud.

8/10

Excellent

21 Feb 2026

Celeste

Very clean and wonderful staff. Beds a little hard.

Partner

4/10

Poor

20 Feb 2026

Janet

Showed up at 3:45 -4pm and our room was not cleaned yet. We had to wait 45 minutes for it to be cleaned. Check in was 3 pm

Partner

4/10

Poor

20 Feb 2026

William

Noisy. Poor bed and pillows. I will say it was very clean.

Self

10/10

Exceptional

19 Feb 2026

Joseph

Intersction with housekeeping and front desk very effective and courteous

Partner

10/10

Exceptional

19 Feb 2026

David

Wonderful service. The breakfast is awesome. Totally safe property which is central to many services.

Self

6/10

Pleasant

16 Feb 2026

Tom

Room and staff great. No coffee in room. Charging for early check-in is wrong if rooms are ready and available a couple hours early they should allow you entry. Eggs tasted fake, no bacon or hard boiled eggs.

8/10

Excellent

12 Feb 2026

Corbin

Everything was great until getting woke up at 4:30 am by a loud generator starting up right outside my window thank you

Self

6/10

Pleasant

08 Feb 2026

Rita

Staff was very good but room was not. Shower was very slippery.
Area with fine pit was nice but last of people were smoking there. They did not have separate areas for smoking.

Partner

10/10

Exceptional

07 Feb 2026

Charles Brett

The staff was very friendly and helpful. The room and public areas were very clean. I would stay here again.

Business Self

10/10

Exceptional

07 Feb 2026

Bruce

Nice clean room, friendly staff.

Leisure Friends

10/10

Exceptional

07 Feb 2026

Norberto

Very good client service
Very nice room

8/10

Excellent

06 Feb 2026

Derek

Clean room. Hot tub

Business

10/10

Exceptional

06 Feb 2026

Arleise

Very good

Partner

10/10

Exceptional

05 Feb 2026

Lori

Very clean very friendly hotel!! Highly recommend it!!

10/10

Exceptional

04 Feb 2026

Daren

Nice and quiet

Business

10/10

Exceptional

03 Feb 2026

Kaylin

Clean, spacious rooms. Very friendly staff.

Business

10/10

Exceptional

02 Feb 2026

Amber

Wonderful check-in, room, breakfast, and overall stay! There were some hairs in the shower but the rest of the room seemed very clean. Would stay here again.

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

Linda

The staff was friendly and very helpful during check in. The bed was comfortable. The space inside the room was adequate for two people.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Clean room, courtesy staff. Breakfast was ok

Leisure Partner