Hilton Garden Inn North Phoenix Scottsdale

United States , Phoenix Area - AZ
Phoenix, 4425 East Irma Lane
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100 reviews shown

10/10

Exceptional

30 Apr 2026

Yuliia

The best hotel I've ever stayed at—and believe me, I have plenty to compare it to :)

Family_with_children

6/10

Pleasant

29 Apr 2026

Susan

The hot tub heater wasn't working. The floor in the room was not very clean. We wont be going back to this hotel.

Partner

10/10

Exceptional

29 Apr 2026

James

Clean and professional

Friends_and_family Friends

8/10

Excellent

25 Apr 2026

Brent

They gotta get new mattresses. Stayed he twice now and clearly one side of the mattress is compressed and lower than the other. Hotel is nice but in need of a refresh on some room stuff. Flooring and Beds.

Partner

10/10

Exceptional

13 Apr 2026

Gurinder

Hotel was clean and comfortable. Room had a nice setup as well.

6/10

Pleasant

10 Apr 2026

Nancy

Hotel was right on the freeway and they charge for parking which seems out of line for that kind of Hotel. Beds a bit worn. The place was clean, but just not what I would expect from from a Hilton.

Self

6/10

Pleasant

06 Apr 2026

Elaine

Called front desk several times and no one answered. They weren’t otherwise friendly or knowledgeable. Maids were efficient, pool/spa as expected, free coffee was excellent, but otherwise not impressed. I would not stay there again, think price exceeded value.

Family_with_children

10/10

Exceptional

05 Apr 2026

Robert

Solid place to stay on business

Business

6/10

Pleasant

30 Mar 2026

Melody

Staff were super friendly and genuinely helpful. Rooms were clean but could benefit from a maintenance - eg there was a constant loud humming noise, apparently from the AC, during the night, the blackout curtain was broken midway and wouldn't move and you could feel the springs in the mattress of the pullout sofa.

Family_with_children

10/10

Exceptional

29 Mar 2026

Terri

Staff was just fantastic at check in desk. Hotel is very nice and clean. Very Pet friendly hotel was great. Will definitely return in the future!!!

Partner

10/10

Exceptional

29 Mar 2026

Venessa

Facility was clean, staff was so friendly and location was great!

Friends_and_family Friends

8/10

Excellent

23 Mar 2026

Clark

The Hilton Garden Inn North Phoenix is a nice hotel. No compaints except that they charge for parking. I hate hotels that charge for parking. Just another fee that Expedia did not include or diclose. I might have chosen a different hotel if I knew that an additional $10 per night would be added onto my stay.

Self

6/10

Pleasant

20 Mar 2026

stephanie

The overall experience was great.
The lighting is a little weird with some lights staying on unless the master was turned off but then the charging plugs by breed wouldn’t work. The blinds are broken and wouldn’t move so the room wasn’t dark at night.
Charging for parking felt nickle /dimed. Otherwise it was a good experience

Partner

8/10

Excellent

19 Mar 2026

Pamela

We had a lovely stay, but I was not happy that we were charged for internet access. This amenity is usually free at ALL hotels. It's very cheap of Hilton to charge for this.

Friends_and_family Friends

2/10

Poor

16 Mar 2026

Antonio

Everything was fine until around 12:30 am fire alarm turn on . Crazy night and scary for kids. They said kitchen problems but still when you are sleeping and big noise starting. No good 👎

Friends_and_family Family

8/10

Excellent

14 Mar 2026

Victoria

The AC wasn't as strong as I'd of liked, I'm a hot sleeper so I struggled to sleep since the room wasn't cold enough. A few things were broken like the outlets near the bed and the removable shower head. However, everything else was very clean and staff was great. :)

Self

2/10

Poor

10 Mar 2026

Shannon

The beds this Hilton are terrible. Completely broken down and dented in. More than one room was this way no way to switch rooms. I was told well the mattress is 7years old. If you would like to sleep do not stay here.

10/10

Exceptional

04 Mar 2026

Thomas

2/10

Poor

26 Feb 2026

Raymond

The pictures that they use to advertise is nothing, and I mean nothing to what’s it really looks like.

It’s under construction, super inconvenient

Business_and_leisure Family

6/10

Pleasant

26 Feb 2026

Ronald

Had to pay additional parking using third party website? Breakfast was expensive and not included with the price of the room.

Partner

6/10

Pleasant

21 Feb 2026

Jamie

Very unf

6/10

Pleasant

20 Feb 2026

Alyssa

The room was fine but not impressive. We did not have enough towels or toilet paper. The storage was minimal. Staff was nice and friendly.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Linda

Room was clean, staff very professional

Leisure Family

8/10

Excellent

01 Feb 2026

shawn

Clean hotel

Leisure Family

10/10

Exceptional

25 Jan 2026

Shannon

Clean hotel and nice staff.

2/10

Poor

25 Jan 2026

Richard

Broken shades and other things, TV/remote that was counterintuitive and also wouldn't work and faced the wrong way, no reading lights near bed, checkin method and method of parking were outrageous requiring help, awkward room layout, I've never seen anything like it in any country.

BUT staff and maintenance guy were terrific and promptly came to help us. They made up for a cascade of problems. Very friendly. Problems were mostly physical and could be remedied.

Friends_and_family Family

2/10

Poor

24 Jan 2026

Patricia A

The syaff was great
However. I was charged an additional amount of $100.00 a fay for a plain parking lot with more than enough spaces plus the carged a $4.50 service fee, and tac! My so called parking changes were thirves

Partner

10/10

Exceptional

24 Jan 2026

gaal

HVAC was quiet and worked all night ...

10/10

Exceptional

16 Jan 2026

Brandi

It was such an enjoyable stay! Thank you for the hospitality

Business Family

6/10

Pleasant

16 Jan 2026

Jill

The noise from Route 101 starting around 4 am was intokerable

10/10

Exceptional

16 Jan 2026

Siu Mey

Room was clean and in great condition. Amenities were great.

Business

8/10

Excellent

16 Jan 2026

Phyllis

It was fine except not convenient when traveling with a handicapped person - primarily by having to unlock a door to go down the interior hallway to the room. Opted to come in the back door for ease of bringing everything in to the room.

8/10

Excellent

15 Jan 2026

Trace

1) Upon checking in, was charged for daily parking by a third-party vendor when there was no mention of parking fees on the website or my confirmation itinerary ... specifically chose this property because of free parking. 2) Initial room had peeling wallpaper in bathroom, stains on couch, and a TV that didn't work ... waited over an hour for someone to come address TV issue and finally had to call back down to the front desk and ask to be moved to another room.
3) Also, odd that they charge $3 for a small bottle of water unless you're some type of a \"special tier\" member.
4) Second room was ok.
5) Front Desk Staff was efficient, gracious, and outstanding, particularly Hamza.

Business Self

6/10

Pleasant

24 Dec 2025

Daniel

A first for me -- the hotel charged $10 to park my car in their parking area!

The walls were well sound proofed but the floor and ceiling weren't. Footsteps and loud noises easily heard in the room above.

Business Family

10/10

Exceptional

21 Dec 2025

Richard

Room was very nice and very well done. Paying to park my car is pretty stupid ! Next time I'll park next door !

Business

10/10

Exceptional

20 Dec 2025

kelly

We had a great stay. Plenty of towels available. Room was comfortable and clean. Employees friendly and helpful. The hotel does charge $10 for parking so be aware of that. Food from the grill was delicious but no room service.

Friends_and_family Family

8/10

Excellent

19 Dec 2025

Michelle

Clean room and staff

10/10

Exceptional

11 Dec 2025

Chandi

Stayed previously for other Mayo appointments and liked this hotel because it’s close to a lot of places and easy to get to and it’s clean comfortable and the rooms are great!

Business_and_leisure Family

10/10

Exceptional

09 Dec 2025

Jamie

Yes, the room was clean and the staff was courteous. My favoirte part of the Hilton Garden is the rooms have no carpet. The rooms are large. The rooms are decorated well. The shower and vanity is large. The beds and pillows are comfy. The room is sound proof. I sleep good and that makes for a great stay.

10/10

Exceptional

08 Dec 2025

Cristal

Clean room. No need to stop at the front desk. Go straight to your room

10/10

Exceptional

07 Dec 2025

Robert

This hotel is so nice and so conveniently located. I have a pro and a con. I love that there was no carpet in the rooms because of the cleanliness aspect however, because there is no carpet in the rooms the noise level from the rooms above you is really annoying. The people above us were walking and moving furniture around until 2 in the morning and we could here it all.

Business Family

10/10

Exceptional

30 Nov 2025

Hussain

Excellent

6/10

Pleasant

27 Nov 2025

Susan

The hotel was clean and the people working were helpful and polite. The queen beds were awful: lumpy. Bed pillows very average. Room temperature would not stay stable. Lighting is average. And having to pay $10 to park in a parking lot with dozens of empty slots seemed a
bit too much.

Partner

8/10

Excellent

26 Nov 2025

Jay

Parking is a hassle

10/10

Exceptional

25 Nov 2025

Analisa

Great place

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Cindy

Beautiful room but I had a lot of trouble finding the lights other than the main switch. You definitely need to fix the pull down blinds.

Leisure Self

6/10

Pleasant

13 Nov 2025

Marjorie

The room was nice but was a little dirty. The staff was friendly and helpful. The bartender was great.
The hotel is very loud though and you can hear above and beside you all night. The fire alarms went off three times during the night so it was not a very restful experience.

Business Self

6/10

Pleasant

11 Nov 2025

Edward Vincent Doyle and Linda Jeanne

The room was dark and lighing was terrible and layout was not good

Leisure Partner

10/10

Exceptional

10 Nov 2025

Jody

Brand new place. What’s not to like

Leisure Self

4/10

Poor

04 Nov 2025

Parveen

Staff wasn’t friendly, parking is paid, room was clean however

10/10

Exceptional

29 Oct 2025

LEONYL

Helpful staff. They were able to let me do early check in. Room had a lot of space.

Business Self

10/10

Exceptional

24 Oct 2025

Virginia

Very clean. Friendly, helpful customer service.

Leisure Friends

10/10

Exceptional

17 Oct 2025

Jerico

Everything was good

Friends_and_family Friends

4/10

Poor

02 Oct 2025

Marco

Ridiculous

Pathetic to have to pay for parking a motorcycle. And pay for breakfast. On top of an expensive room.
Will not be returning.

Friends_and_family Friends

10/10

Exceptional

01 Oct 2025

lynn

The hotel has been renovated and is just lovely. The room was very quiet and spacious. My only recommendation is that they put a towel hook in the bathroom.

Partner

8/10

Excellent

30 Sep 2025

Shanta

N/A

10/10

Exceptional

29 Sep 2025

Julie

Quick to check in. Clean. Comfortable

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Augina

Clean, friendly staff.

Partner

10/10

Exceptional

26 Sep 2025

Melissa

It was a one night stay passing through town, it was in a great location lots of restaurants around in walking distance.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Steve

Clean & Beautiful property. Pleasant & welcoming staff. Definitely would stay here again.

Business_and_leisure Family

10/10

Exceptional

16 Sep 2025

Kelli

Very nice hotel.

Friends_and_family Family

4/10

Poor

14 Sep 2025

steven w

Room service

Great location , front office and restaurant staff very friendly , room had leftover peanut shells on the floor, requested room service and no one ever showed to clean the room,

Partner

6/10

Pleasant

05 Sep 2025

Verified traveler

Checked into room and went to take a shower. No hot water. Was told boiler broke and they “didn’t know which rooms it impacted”. Did not offer to move us. Not offered anything by way of compensation because we reserved through a third party.
Clear communication upon check in would have gone a long way. There were 3 people at the desk for check in. With something as significant as no hot water, staff could have been checking rooms and blocking off any without. Or at least let guests know immediately so they can check and determine if they prefer a different room.

Partner

8/10

Excellent

04 Sep 2025

Dale

We're local people and stayed here because of an issue with our well water at home.

CONS: NO hot water at this hotel!! Boiler broke (last week?) and they won't be fixing it until this week! Hilton is also remodeling this property, so they were tearing things up. Pool was outdoors and barely warm enough to swim. Hot tub was only 90 degrees and very cloudy, so did not attempt either one....
$10 per day for parking when this location is not even close to downtown and is off the highway in front of a large open field!! Seriously, Hilton?? I'm sure Miss Paris would not have \"enjoyed the stay\"! This Hilton Honors member was not impressed.

PROS: The staff did an amazing job trying to improve our stay! Lillian at the front desk gave us drink and food vouchers - full restaurant/bar at this location. April, our server was very sweet and attentive and Chef Jackie was amazing! One of the best omelets I've had in a long time! Will return just for the food and service! Would have only given this stay 2 stars without them. Hilton did something right hiring this group!

Leisure Partner

4/10

Poor

02 Sep 2025

George

The property was going through renovation. We had no hot water for our 2 day stay. The pool and hot tub was green and dirty. You pay to park your car in a lot that was half empty. You pay for breakfast. Drinks are 14 dollars. Stay away from this place. Nickel and diming your guests is a good way to see them once and never again.

Leisure Family

10/10

Exceptional

02 Sep 2025

Randall

I didn’t care for having to pay for parking. I think guests should get parking validated. Other than that, everything else was fine.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Matthew

Parking was additional as well as other quirks but overall not bad

8/10

Excellent

26 Aug 2025

Kevins

Nice place to stay at only complaints is out bathtub was discolored like if there was paint on it or something all over the tub and the lights are weird if you turn off the master switch the charging ports by the bed don’t work but if you leave it on there’s two lights in the closet that stay on so you have to charge your phone on a different charging port or have light lights on but other than I would recommend!

Leisure Friends

10/10

Exceptional

25 Aug 2025

Laura

Happy traveler

Pool was amazing and the rooms were clean

Friends_and_family Friends

4/10

Poor

24 Aug 2025

Danus

Cold water showers

There was no hot water in the whole hotel. Had to take cold showers for my stay. Was not warned prior to my visit.

Self

10/10

Exceptional

16 Aug 2025

Daniel

Great location and friendly staff.

Business_and_leisure Family

10/10

Exceptional

13 Aug 2025

Danette

It wasn't the hotel I planned to get, but it tuout great. I would suggest that you don't charge for parking once all the renovations are complete.

Business Family

10/10

Exceptional

12 Aug 2025

Carissa

I can’t say enough about how amazing the staff was during my stay. They were attentive, respectful, kind, and incredibly helpful—always going above and beyond to make sure everything was perfect. Every interaction was a pleasure, and they truly made me feel welcomed and cared for. Thanks to their warmth and professionalism, my stay was absolutely fabulous. I would happily return and recommend this hotel to anyone looking for a wonderful experience.

Leisure Friends

8/10

Excellent

12 Aug 2025

david

The only negative was the construction going on right now.

Partner

10/10

Exceptional

06 Aug 2025

Ryan

Great entertainment and dining nearby

6/10

Pleasant

05 Aug 2025

Shan

I loved the property... the staff was excellent , despite renovations been done at the hotel. The mananager, Johnathan , Hader ,the housekeeping , the Restaurant , The Electrician...were all perfect except for the night auditor...he was incompetent and rude. I wont return to that hotel because, he was so terrible, it messed and stressed , my whole trip!

Business_and_leisure Self

4/10

Poor

31 Jul 2025

Stephen

I was here reviving from hip surgery and beds are like trying to sleep or move around on a wet loaf of bread. So soft you can’t rearrange your body at all. A lot of work for a surgery patient. The air conditioner sounded like the engine on a Lake Superior ore boat. Other than that.

Partner

10/10

Exceptional

24 Jul 2025

Danielle

I do wish there was shade at the pool. There's no umbrellas. Otherwise this place is good

Leisure Family

10/10

Exceptional

24 Jul 2025

Rhamy A.

Recent addition to Hiltons flag, good service friendly and knowledgeable throughout.

Business Self

10/10

Exceptional

23 Jul 2025

Verified traveler

Great except no signal on TV

Self

10/10

Exceptional

20 Jul 2025

janet

Excellent stay, desk staff was helpful and friendly. Should I ever be in this area again, I would stay here.

Business Family

10/10

Exceptional

20 Jul 2025

David

This is my 2nd time staying here before was a different name and it’s great location and shopping and food is walking distance if you had to and I’ll definitely be back

Friends_and_family Family

6/10

Pleasant

17 Jul 2025

Stephanie

The first room we had had mildew and black dirt on the floor of the shower. We were given a second room and on the thermostat there was a red sticky substance. Overall, we wouldn't stay here again based off the cleanliness. The staff was very nice.

10/10

Exceptional

15 Jul 2025

CHONG-IL

Stay was nice. Updated room and very clean!

10/10

Exceptional

15 Jul 2025

Jeff

Great stay and quality and style

Partner

10/10

Exceptional

13 Jul 2025

Dawn

Restaurant/bar in site. Breakfast was okay. The waffle was cold and the bacon was overcooked.

Self

10/10

Exceptional

11 Jul 2025

Alexis

Loved every moment I was out there. I plan on going back everytime!

Business_and_leisure Friends

10/10

Exceptional

09 Jul 2025

Yelena

Beautiful quiet place to stay and relax

Family_with_children

10/10

Exceptional

07 Jul 2025

Verified traveler

Amazing place!

I was traveling with my two kids on our way to Texas. After having a LONG day od driving and an emotional visit walking in to a clean friendly and welcoming environment was the exact kind of ending to my day that i needed. Plus the room was so nice i didnt want to leave.

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Lacy

Great room! Loved it!

Leisure Family

8/10

Excellent

04 Jul 2025

Virginia

The location is very near Desert Ridge restaurants and Mayo clinic. I have stayed here before and will again. The food is surprisingly good, restaurant staff do a great job. The pool area is so so, but nice enough. I requested housekeeping on one day, but they only cleaned the bathroom, did not make the bed or sweep. I noticed the headboard to be a little greasy. Housekeeping needs to stop up their game. Otherwise, a nice hotel, interesting decor in the rooms, and excellent bathroom.

Leisure Self

10/10

Exceptional

04 Jul 2025

Romildo A.

Good, thanks

Leisure Self

8/10

Excellent

04 Jul 2025

Carol

Thank you!

Price was good and easy to get to the Mayo Clinic.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Patricia

Couldn’t ask for a better place to stay.

Came here to have a little staycation with the hubby and celebrate a friends birthday. The bar tender was fantastic in the afternoon and the lady who helped with breakfast in the morning was just as good. The room is set up perfect for an intimate setting. For the first time in almost 2yrs we finally found a hotel with a functioning pool AND hot tu!. Lots of good eats near by make this location a place we will continue coming to in the future. For the price and location I highly recommend it to everyone.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2025

Joseph

Impressed

Excellent locatin. Great Staff, beautiful p00l, all it needs is better wifi!!

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Leigh

I chose this hotel because it is close to Mayo Clinic, and I had a procedure scheduled there. The staff are very kind, and it's very close to restaurants and other amenities. It's clean, the food in the restaurant is good, and they have a marketplace for snacks, really everything you need.

Business_and_leisure Family

10/10

Exceptional

24 Jun 2025

Trudie

Very nice and clean place! The hotel staff were very accommodating.

Business_and_leisure Family

8/10

Excellent

23 Jun 2025

Suzanne

Nice hotel - however we had a reservation for a king bed and got a room with double beds. The front desk said it was a problem with Expedia and to contact them. Otherwise the stay was really nice.

8/10

Excellent

08 Jun 2025

Anita

You get what you paid for.

6/10

Pleasant

05 Jun 2025

Donna

Leisure