Extended Stay America - Phoenix

Extended Stay America - Phoenix - Scottsdale

United States , Phoenix Area - AZ
SCOTTSDALE, 10660 N 69th St
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100 reviews shown

8/10

Excellent

14 May 2026

Barry

No kitchen utensils. Air Conditioner worked well but a bit noisy

8/10

Excellent

14 May 2026

Lady

No cookware readily available but I knew that upon booking, room was clean enough but fitted sheet had brownish stain resembling old sweat stains, AC kept the room nice and cold. Staff accommodated my request to be on the first floor due to having an older arthritic dog who doesn’t do well in elevators nor can take the stairs. A couple of inconveniences: 1. went to walk my dog for a few minutes the day before check out, only to find my key card not working. I had to go to the office to have him reset it; 2. Thirty minutes before scheduled checkout time, WiFi was shut off. Luckily, I have my cell data I could use as hotspot.

Pet

6/10

Pleasant

13 May 2026

Kelsey

The room was clean, bu

2/10

Poor

29 Apr 2026

Alexis

I booked this place because my husband was having surgery at Mayo Clinic and we needed an inexpensive ADA room, close to the hospital. The room was FILTHY DISGUSTING, to the point we did not walk barefoot at all. None of the doors closed properly. The bathroom was grimy and the towels were dingy and torn. Staff would not come clean the room (they only clean the rooms once every 2 weeks), give extra towels (they will charge you for extra), and I ended up having to do my best to clean the bathroom floor myself. We couldn’t move rooms because we were told that was the only walk-in shower available (necessary for my husband). The 3rd day we were there, there was a small cockroach in the bathroom. The internet went out halfway through our stay and stayed out with no update from staff for any estimated time of restoration. The air conditioner was stuck at “61”, but never cooled the room (necessary in Phoenix). We just had a fan blowing, basically. Then they had a crew of 2 guys who came to “clean” all AC units in the building. These 2 guys were very rude, and refused to change their schedule when I told them my husband would be in the room recovering, and could they come during a time he’s awake or out for a walk. The office staff doesn’t even open the office door until 9am, and the in-room phone didn’t work to call the office. This was the WORST experience I have ever had at a hotel. I will never return here and want a refund. This place was beyond filthy, and should be shut down!

Partner

4/10

Poor

26 Apr 2026

eli

It seemed more like a pay by the hour motel.
Scary place. Don't waste your money.

Family

8/10

Excellent

20 Apr 2026

Glen

The location and the mini-kitchen was great!!!

Self

10/10

Exceptional

17 Apr 2026

Greg

Room was nice, very quiet, and nice area. Great location as well. Shops very close.

Partner

10/10

Exceptional

14 Apr 2026

robin

As expected. Great customer service, professional, knowledgeable and friendly staff due to the leadership is an amazing general manager. I keep coming back. The atmosphere is pleasant and the suites comfortable, clean and spacious. It's a home away from home. Book your next reservation here, you won't be disappointed. R.Blair

Self

4/10

Poor

14 Apr 2026

Jonathan

hotel is unorganized

8/10

Excellent

13 Apr 2026

Stefanie

Just know this is a BARE bones hotel! Bar of soap & 2 bath towels only in the bathroom. Room dated but CLEAN, comfortable and we felt safe! For the price, was just what we needed for 2 nights in Scottsdale!

Partner

2/10

Poor

12 Apr 2026

ALICIA

No one was at the checking counter when we arrived. The check in staff were horrible and rude. Then we went to our assigned room and it was still dirty. They never brought clean towels and never threw the trash. The shower was slippery and there were snot on the shower walls. It was disgustingly. Call the office and no one ever came to clean the shower. They were obviously short staff. I WILL NEVER STAY THERE AGAIN.

Friends

2/10

Poor

09 Apr 2026

Michelle Yvonne

Rooms were dirty, mold on walls in bathroom, rusty fridge,

Partner

4/10

Poor

09 Apr 2026

Jet

I had a late check in and early check out but nobody was in the front desk to assist me. The front desk was closed and had to call Expedia to escalate.

Self

10/10

Exceptional

07 Apr 2026

Armando

Room had a funny smell. Might need deep cleaning on the room and the stove was a bit old but functional. The room it self had no dishes or iron so take your own. Staff was helpful and nice! No complain there.

6/10

Pleasant

03 Apr 2026

Catherine

Clean comfortable bed....clean towels...clean refrigerator...clean shower curtain...

Self

4/10

Poor

03 Apr 2026

Billy

Dirty room and sheets but staff was great

Self

2/10

Poor

30 Mar 2026

Steven

Dirty and filth resort. The pictures on the website were not accurate. Nasty room, broken items, old raggedy carpet. AVOID this hotel.

6/10

Pleasant

29 Mar 2026

Candice

After the shock of the pet fee at check-in that wasn’t disclosed during the booking process and the first room smelling of smoke and a pet had peed on the corner of the bed the staff moved us into a different room that was clean but lacked the basic amenities.

Partner

6/10

Pleasant

25 Mar 2026

Michael

The location is excellent, near Kierland in Scottsdale, but it is cheaper than other hotels nearby for a good reason. When I arrived to check in, there was a sign that said back in a few minutes. I think I waited there about 20 minutes. I assume she was on a smoke break, because I saw her outside smoking again later. The room was clean, but it wasn't designed well. The door to the bathroom hits the toilet. Ok if you are trying to save money.

Partner

2/10

Poor

24 Mar 2026

Vera

The hotel does NOT have a traditional reception, only an office, which limits service availability. For example, towel changes are only possible after 9 a.m. It felt unwelcome because NO coffee or water.

The staff member, Ree Ree, was friendly and helpful and provided us with her office coffee maker after we discovered there was NONE in the room, despite it being listed in the Expedia booking. The kitchenette, however, was essentially NON-functional and lacked basic equipment, raising the question of why it is advertised as a kitchen at all.

Amenities were very limited. Toiletries consisted only of toilet paper and a single bar of soap. There was NO shampoo, NO conditioner, NO hair dryer, and NO hand towels were provided. Bath towels were small, and only two were provided for two guests over a four-night stay. There was also NO iron or ironing board.

Overall, the room felt dusty and NOT well maintained, and the lack of basic amenities made the stay uncomfortable.

Business

8/10

Excellent

23 Mar 2026

Elsa

The location is fantastic. Very vlose to a great shopping and entertainment. Plenty parking.
The entrance to the room needed some attention but other than that it was pretty good.

Partner

4/10

Poor

17 Mar 2026

Matthew

The place is cheap for a reason. It's pretty dirty and falling apart. They didn't have enough spare linens to give us a clean set of sheets and blankets after several days and we had to wait for them to finish the laundry which I thought was weird. They are pet friendly which is great.

Pet

6/10

Pleasant

16 Mar 2026

jesse

It was good for pets, safe parking, but the room was very dirty. The floor was so dirty we couldnt wear socks or go barefoot on floor, shower floor was greasy..I tried to clean it with their washcloth but it turned tar black. Bring your own towels... they are an extra 1.75 each otherwise you can exchange them every 14 days at no charge. I'm pretty easy going but for almost 200 a night Id like the floors tolerable...I wasn't camping...

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Marianne

Clean, very nice accommodations. Pleasant, quiet area. Parking easy.

2/10

Poor

15 Mar 2026

JERMAINE

Room had a water leak from the fridge puddle of water constant in the kitchen area. The room had someones pills on the floor and staff said the room had just been cleaned. On 2 separate days we asked for extra wash clothes and bath towels and they didn't have any. There was a mildew smell in the room every time we came back to the room.

Partner

6/10

Pleasant

08 Mar 2026

Lisa

The office was closed when I arrived late at night, there was a phone outside office you pick up to speak with someone, eventually I was transferred to a corporate office after about5-10 minutes. They contacted someone at the property and they finally checked me in. The person was very nice. When I went to the room the interior door lock was on and I couldn’t get in. Luckily the front desk person noticed me before she left and gave me a different room.

Self

4/10

Poor

07 Mar 2026

Johanna

Does not match the expectations for an extended stay property - no utensils in the kitchen - nothing, not even a cup or glass. No coffee maker, fridge sounded like a plane taking off. No breakfast, no gym.

Family

10/10

Exceptional

05 Mar 2026

Mario

Quiet

2/10

Poor

04 Mar 2026

Susan

This place is a dump, which is surprising given it's location in Scottsdale. The carpet in the room was filthy & stained. The chair in the room had a giant split in the material & looked awful. The furniture was broken & damaged. The refrigerator ran all night long & was noisy. There was no hair dryer (what kind of hotel doesn't provide a hairdryer?!) & one of the towels seemed dirty & had something crusty on it plus, the blanket on the bed had long, dark hairs all over it. And the keypad on the doors didn't work. I had to be escorted to my room to get the door opened. I will NEVER stay at this hotel again. For the $200 I spent, it was a complete waste of money. If I had arrived earlier without somewhere to be early the next morning, I would not have toughed it out but would have gotten my money back & gone somewhere else.

Self

6/10

Pleasant

04 Mar 2026

Susan

The staff were courteous and helpful. Parking spaces were plentiful. My room was clean.
I could not find the hotel because it is set way back from the main street and so I drove around and around to find it.

Self

2/10

Poor

01 Mar 2026

Richard

They booked a room without my consent, knowledge or permission. This after cancelling a reservation two weeks ago because they were overbooked!

4/10

Poor

01 Mar 2026

Rex

Room only had two bath towels. No other towels. Only one bar of soap. No shampoo, or any utensils for the kitchen area. Good air conditioning.

Business

2/10

Poor

26 Feb 2026

Jody

No shampoo, conditioner, Kleenex, hair dryer. All the kitchen cabinets were in poor shape. There was hair in the bathroom sink. I paid a lot of money for the room and it wasn’t worth it.

Self

10/10

Exceptional

25 Feb 2026

Candace

The staff was very friendly and helpful. The bed was comfortable and the location met our focus of this trip. We would definitely stay there again.

6/10

Pleasant

21 Feb 2026

Stephen

Everything was just OK

2/10

Poor

17 Feb 2026

Jeremy

Room key wasn’t working so I couldn’t stay there. They were really nice they refunded my booking and I understand technical glitches happen.

4/10

Poor

15 Feb 2026

Frank

Check-in extra charge 30 minutes before 3:00. Room keys didn’t work 2 of 5 nights. Had to go to front desk. Rooms are loud as you can hear next room coughing, shower (sounds like a truck), parking lot noise.

4/10

Poor

14 Feb 2026

RODNEY

The staff was excellent, Ree ree was very kind and professional. The room smelled musty and stale. The TV was small and hardly worked. Can only change channels down. There was no dishes, soap towels or anything. Very low budet for the price.

Partner

6/10

Pleasant

07 Feb 2026

Kimberly

Staff (very personable & hustling, kind African-American gentleman…sorry I forgot his name) was the only highlight.

This was used as a local over-night during the Phoenix Open, and compared to other hotels was a fraction of the bulked-up costs, and yet it was still VERY over-priced for what you get.

Room 205 had the looks of a seedy motel in a horror flick. There was carpet coming up/apart, patch worked kickbase/trim, cracks/dings/broke down looking walls, the bathroom is SO small that the door only clears the toilet by about 1cm, the busted furniture, the dirty bathroom floor under the sink, and the awful mattress made this a yucky experience.

Would not recommend the actual hotel, but staff and location make it slightly better.

Leisure Friends

6/10

Pleasant

26 Jan 2026

Michele

The amenities were very limited, three bath towels and one trash can for a 2 night stay. We had to pay $5 for 2additional wash cloths and 3 additional bath towels

8/10

Excellent

26 Jan 2026

Edward

Room was just what I expected. Clean safe and comfortable once you’re inside. Don’t walk around at night unless you like the smell of weed and dozen people milling about.

Business_and_leisure Self

10/10

Exceptional

22 Jan 2026

BRENDA

The staff was very nice ! Great quick stay ! Rae Rae and Sam were very professional and nice. Great area for many events - TPC and the Fairgrounds or Barrett -Jackson event

Leisure Partner

10/10

Exceptional

22 Dec 2025

Shawn

Nice area. Typical extended stay. You know what to expect.

Leisure Partner

6/10

Pleasant

21 Dec 2025

Jason

There was no amenities such as shampoo or coffee. Room was clean, but dated, shower curtain arm was falling out of the wall.

Leisure Self

8/10

Excellent

21 Dec 2025

Christopher

Staff was wonderful. Room comparable to price point, no frills but clean. Great/safe location in North Scottsdale with easy walk to Kierland Quarters/Commons or Westin Resort.

Friends_and_family Family

8/10

Excellent

19 Dec 2025

Delores

the kitchen was NOT supplied not a coffee pot Nothing in the kitchen only microwave and dishwasher

6/10

Pleasant

18 Dec 2025

Polly

Room was clean but very sparse. No hand towels in the bathroom. If you need towels you need to go to the office and pay for them. No housekeeping. Absolutely nothing in the kitchen.

Self

6/10

Pleasant

13 Dec 2025

Joe

fine

Self

8/10

Excellent

11 Dec 2025

Sylvia

Clean room

Partner

10/10

Exceptional

07 Dec 2025

Delores

Staff is superb!!

Leisure Self

10/10

Exceptional

05 Dec 2025

Delores

yes
the front desk receptionist is superb!!

8/10

Excellent

01 Dec 2025

Bryan

No issues here. Good nights sleep, is all i can ask for. And got it here

Leisure Self

6/10

Pleasant

29 Nov 2025

Lindsey

It is what you pay for. Perfect for emergencies last-minute booking and affordable. My only pet peeve was the king bed I booked when we arrived the room. The bed was a queen.

8/10

Excellent

24 Nov 2025

George

The kitchen was not fully equipped for cooking. There was to coffee pot.
One of the staff members named REE REE was very helpful. She saw our health condition and got us a room on the bottom floor. That was greatly appreciated.

Business

2/10

Poor

15 Nov 2025

murilyn

Not even a coffee pot. No ice machine on premise. The floors were dirty as were the windows and bathroom. Clise to Mayo Clinic and lots a alright restaurants. A huge mistake.

Partner

10/10

Exceptional

09 Nov 2025

Delores

it was clean very convenient to the Kierlands

Leisure Self

2/10

Poor

06 Nov 2025

Stephen C

The room. It was SMALL, the bathroom was DISGUSTING. We didn't even want to use the shower (I took pictures). The floor was very dirty. We cleaned up spilled soda and the white towel turned BLACK! There was nothing in the kitchen for us to use, like cups or plates. No coffee maker, bathroom had no soap to wash our hands or anything in the shower to use. It was an expensive room but looked cheap.

Business Family_with_children

2/10

Poor

02 Nov 2025

Stephanie

Paid but didn’t stay. Waited 10-15 minutes to check in-no one in the office. Only had ground level floor rooms available. I was alone and there were men all around the property. I did not feel safe. Left as soon as I saw the room and went to stay somewhere else.

4/10

Poor

31 Oct 2025

Dale

Reached out 3 times about the late check out fee that was applied even though I left before 8 am. Lobby was not open at the time I left. This charge has not been reversed. Room smelled like smoke and light fixture next to bed did not work either.

Business Self

10/10

Exceptional

31 Oct 2025

William

Nice restful stop

8/10

Excellent

31 Oct 2025

Bob

Room was not complete from the maid.Staff moved us to a better room.

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

susan

Clean and comfortable hoywl

8/10

Excellent

27 Oct 2025

susan

I stay her for work a lot. It's not a fancy hotel but clean and comfortable

Business Self

6/10

Pleasant

26 Oct 2025

Dzon

It was clean but it is an old hotel, no tv remote, shower curtains were too short so water would spray out, no shampoo. It could use an update.

If you’re looking for a budget place this is good for that. Lots of things within 15 minutes.

Business Self

6/10

Pleasant

22 Oct 2025

JULI

Close to the shopping center and gas stations. Dirty.It ok. But not great.

Business_and_leisure Family

10/10

Exceptional

20 Oct 2025

Mindy

Rooms are a bit outdated, bed and pillows where not the best but overall we would stay again

Leisure Partner

2/10

Poor

18 Oct 2025

Phil

My reservations thru Expedia did not mean a thing to Extended Stay America . they had no rooms available, even if I had a reservation. Unbelievably rude and unapologetic staff. She told me that I could speak to the manager, and when I said yes, I was told that he was already gone for the day but I could call him tomorrow...

It was 10:00 pm and i was left to find a room elsewhere. And to add insult to injury, they told me to contact Expedia for refund, but the hotel charged my credit card for the night after I left in the dark. I was lucky that I had a car, just imagine if you had come in an uber from the airport or if you were a family with children.

save your sanity and dont even think of ANY Extended Stay as an option.

8/10

Excellent

18 Oct 2025

Robert

Climate was good.

Leisure Self

4/10

Poor

13 Oct 2025

michael

Extremely dirty carpeting, worn out furniture, bedding was old and worn. The hotel needs a tremendous remake for my wife and I to stay there again. Now I know why the price was so low. However, still to expensive for a miserable night at this hotel

Leisure Partner

2/10

Poor

13 Oct 2025

Alexander

room is looks like very old and all furniture is very used

Business_and_leisure Self

2/10

Poor

12 Oct 2025

Heather

I was flying into Phoenix unexpectedly and didn’t have a place to stay so I made a reservation at extended stay in Scottsdale for 3 nights. I received a confirmation code from hotels.com. At about 800pm on 10/7 I went to check in and the Front Desk turned me away. They had a big sign taped on their lobby door that said “Sold Out” I explained that I had made a reservation that day and she responded that this happens a lot with third parties. She said there wasn’t anything she could do about it so I scrambled and found another hotel that had availability. I checked my AmEx card a few days later acre saw that I was charged for one night. I tried getting in touch with hotels.com with no luck so I’ve started the process of AmEx trying to get my money back.

Self

8/10

Excellent

11 Oct 2025

Henry

Excellent

2/10

Poor

10 Oct 2025

Ira

Cheap hotel at an expensive price.

Loud fan, fridge didnt work, complicated tv, walls and sink stained.

Friends_and_family Family

2/10

Poor

09 Oct 2025

Monica

It sucked, I reserved though Expedia. Once I arrived there was a sign stating that all rooms were occupied so to call a number. Once I called they stated there was no rooms so I was out of luck and it was 12 am.

10/10

Exceptional

05 Oct 2025

SHANNON

Everything went smooth

Self

2/10

Poor

19 Sep 2025

Lindsey

No one to check us in after hours.

I booked a room here for myself and my daughter from the parking lot at 11:30pm after leaving my husband in the hospital. Then went to the lobby door that was locked, used the phone outside to call for an after hours check in. A storm started pouring rain and my little one was crying. After 10 minutes of being on hold I canceled my stay and went somewhere else. If check in has an end time then why was I able to book a stay from the app? Even outside the place smelled like an ashtray. I’m glad we ended up leaving because I am certain it wouldn’t have been a nice stay.

10/10

Exceptional

24 Aug 2025

Tyler

Great N Scottsdale spot!

It was a great stay! Great employees and never have an issue if you dk what you’re doing- they’ll help lol

Business

8/10

Excellent

19 Aug 2025

Verified traveler

Review

It has been good for 3 plus weeks. My only complaint is that they have a kitchen, but no pots, pans, or dishes. They used to sell these here I am told by the staff, but they no longer do this.
Overall its been good

Business

10/10

Exceptional

19 Aug 2025

Verified traveler

Nice and attentive!

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Maria

Great staff, clean rooms. Wonderful value for the price.

10/10

Exceptional

05 Aug 2025

Tara

It’s been great!!!

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Tara

Great stqy

10/10

Exceptional

02 Aug 2025

kimberly

Completely satisfied

8/10

Excellent

27 Jul 2025

Georgia

Food, gas, shopping and public transportation close by.

Leisure Self

10/10

Exceptional

21 Jul 2025

Pamela

Great place to stay

Close to both Mayo Clinic and a good price

Self

10/10

Exceptional

11 Jul 2025

Bridget

Front desk agent Sarah went above and beyond to ensure that my stay was comfortable. Friendly staff and decent room

10/10

Exceptional

02 Jul 2025

Douglas

Comfortable and convenient

Last minute booking as my car was being repaired nearby.

Needed a budget friendly hotel for the night.
Location was easy to find and quick check-in. Gas station next door 24/7 for food/drink.
Staff were friendly, building very clean inside and out. Room was comfortable and quiet.

Self

6/10

Pleasant

25 Jun 2025

Lashonda

Some of my linen on my bed had stains on them, but overall extended stay was very convenient price wise and a peaceful stay. The staff was very very friendly and they made me feel very welcomed. There were some times where I had to wait for assistance for a few minutes but I understand having to attend to multiple people at 1 time.

Leisure Family

2/10

Poor

16 Jun 2025

Kenneth

I have stayed at Extended Stay America before and had a good experience, but I won't stay here again, ever! The kitchenette did not have anything in it; no dishes, no coffee maker, no toaster, no utinsels. The bathroom had two towels and when we asked for extra we were charged $1.75ea; no bath mat, no soap, no washclothes, no kleenex.

Killed a bug that looked like a cockroach; black mold above the shower; sink drain rusted; cigarette burn in the carpet; door was not sealed well so room losing cool air.

Office open limited hours, did not know what to do for check out because there was no instructions, so left key in room.

8/10

Excellent

14 Jun 2025

Joseph

Friendly staff

4/10

Poor

13 Jun 2025

Jaylen

Unsantisry

Had water bugs in the bathroom. Shower was clogged.

Business

10/10

Exceptional

08 Jun 2025

Aaron

It was reakky ni, the tartness we weéw

10/10

Exceptional

30 May 2025

Marques

Easy to get checked in, room is very spacious and extremely clean. Staff is great as well, they are very knowledgeable and helpful.

2/10

Poor

26 May 2025

Melissa

Terrible

8/10

Excellent

26 May 2025

Kasey

All around good

Leisure Self

6/10

Pleasant

19 May 2025

Bryant

2/10

Poor

16 May 2025

Michael

They didn’t honor the reservation. Told me that there was no rooms available when I got there. The front desk person told me that it’s not really a reservation when there’s no rooms available, though even though I had a confirmation that I showed him. pretty disappointed. Front desk also told me I was pretty lucky. I didn’t pay which insinuated to me that had I wouldn’t gotten my money back.

8/10

Excellent

15 May 2025

Kathleen

I want to get five stars except the property was a little bit noisy.

Leisure Self

8/10

Excellent

06 May 2025

Michael

The staff was excellent - very friendly and competent. There is, however, a funny smell in the room. Not foul, but strange. It may be due to the cleaning chemicals used.

2/10

Poor

27 Apr 2025

Al-Eisha

I booked this at 1118pm. When I arrived the property was locked and there’s a phone to call for the help desk. They continue to tell me that I did not book a reservation. After I proved to them that I did book a reservation by providing a confirmation number. They then stated that they canceled my reservation because they do not do reservations after 11 PM I was stuck standing outside in the evening at midnight with no room even though my deposit and money had been paid of $99.30 I spoke with multiple agents using their wall phone someone named Net and Ari both were very short and unhelpful. Now I need to figure out how to get a refund for a property I never stayed at.

Leisure Self