Fairmont Scottsdale Princess

United States , Phoenix Area - AZ
SCOTTSDALE, 7575 E Princess Drive
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100 reviews shown

10/10

Exceptional

07 May 2026

Victor gabriel

Great

10/10

Exceptional

29 Apr 2026

Thomas

Beautiful place to stay!

Business Self

10/10

Exceptional

27 Apr 2026

julien

Overall amazing.

Partner

10/10

Exceptional

27 Apr 2026

Michael V.

This was a quick family getaway for some sun, great food and a little luxury. We found it all here and loved our stay.

Beautiful space, luxurious without being pretentious. We found our room and the main areas to be well-maintained and clean. The pools are immaculate and well-attended.

Food was awesome. Dinner at Bourbon Steak was unreal. It's a high-end steakhouse with more depth to the menu than a steakhouse normally has. And who doesn't love amazing cocktails??? Our meal was made even better by some of the best service I've enjoyed in any restaurant. Our man Milan was amazing, friendly and could teach a masterclass in sales and customer service.

I also wanted to mention Gabriela who handled our check-in with all of the warmth and professionalism that you want when you arrive for your vacation.

Highly recommended for families, couples or a getaway with friends.

Family_with_children

10/10

Exceptional

19 Apr 2026

Elaine

Beautiful resort !

Partner

10/10

Exceptional

18 Apr 2026

Thomas

We had a wonderful time! We ate at both the Bourbon Steak House and Toro and the staff went above and beyond to make our evening such an event. Especially the Bourbon Steak House. We had fantastic service and the food was great! Such a fun night. The room was clean and comfortable and we loved sitting having our coffee on the balcony. The furniture in the room did seem worn for the price of the stay but everything else was great.

Friends

10/10

Exceptional

15 Apr 2026

Mark

Food was subpar. Only place we enjoyed the food was Toro.

Poolside service was incredibly slow. There were multiple times where they forgot our order so we just ended up ordering from the bar, but I don’t know if we were charged double.

Room was great. Staff was friendly. Would possibly rebook again.

Family_with_children

10/10

Exceptional

14 Apr 2026

Cody

Beautiful resort. Amazing staff.

8/10

Excellent

11 Apr 2026

Timothy

I was left a little disappointed with the cleanliness of the resort considering it was a 5-Star Fairmont property. There was frequently trash that wasn’t picked up around the pool areas. Empty cups and plates were strewn throughout the property. Just left me asking for more considering how much we paid for our stay. Don’t get me wrong, it’s a nice resort but I’ve stayed at other 5-Star resorts that were cleaner and more attention to the little details.

Family_with_children

10/10

Exceptional

11 Apr 2026

Janette

Stayed Gold level and it was an awesome experience. Room was huge. Amenities were impressive and the staff was superb. Would definitely stay again

Family_with_children

10/10

Exceptional

09 Apr 2026

Nicholas

Privado villas are great. Will book again.

Family_with_children

10/10

Exceptional

09 Apr 2026

Jia

Love this resort and we will go back again.

Family_with_children

10/10

Exceptional

07 Apr 2026

Kari

Gorgeous property with tons to do for the kiddos! We will be back!

8/10

Excellent

07 Apr 2026

Gergana

The hotel is nice but rooms are outdated for the price

10/10

Exceptional

06 Apr 2026

Lisamarie

We’ve traveled and stayed in fantastic places all over the world. This was a great property/resort for our family enjoyment. Attention to every detail made it so special! 6⭐️

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Michael

Good stay, hard to justify the price.
The staff were genuinely excellent — warm, attentive, and knowledgeable. Our Fairmont Gold room overlooking the TPC Stadium Course 6th hole was a great touch. The Gold lounge, though, was perpetually overcrowded with one coffee maker to serve everyone.
At $1,000+/night, our expectations were high — and a few things fell short.
On arrival, the resort was hosting a 600-person conference. Guests whose rooms weren't ready were sent to the pool — right where we were. Service collapsed; our server walked by for hours saying "I'll be right there" without ever stopping. When my wife complained, security suggested we leave. Both sides could have done better, but the resort created the situation by overbooking itself.
The patio door to our room wouldn't lock on arrival, and by day two it wouldn't close at all. Two hours and multiple calls later, someone finally came — got it to close, but never to lock. We were told parts needed to be ordered. That's a real problem for a door with direct outside access to your room.
The location and most of the staff were genuinely great, and a cheaper stay would've softened our reaction. But at this price, these weren't minor inconveniences — they were failures. We won't be back.

Partner

8/10

Excellent

04 Apr 2026

Michel

10/10

Exceptional

29 Mar 2026

Hollie

Rooms were great and grounds were gorgeous! We loved the turndown service and the cleaners did an amazing job daily, the only negative with the room was the intensity of the doors closing…we could constantly hear doors slamming.
The staff was so helpful.
The pools were great and the restraints were wonderful too. We had an amazing server for breakfast each day at Ironwood and had a wonderful time at Bourbon Steak with Devin as our server. The only disappointing part was the spa and fitness area- you have to book a service to be able to sign up for a fitness class and it has to be that day. But all-in-all a very relaxing resort.

8/10

Excellent

29 Mar 2026

Kelley

There is no question that this property is amazing in many ways. The staff is always available and on point. The restaurants offer options for most palates. There are family and adult only pools. I think the best part is the attention to customer service. I do feel that the extra costs are a bit much, considering the cost of room. These include the daily valet charge and the daily Resort Experience Fee...I don't know what that covers. Just know you are staying at a premier resort and do get that experience. It's is beautiful!

Partner

10/10

Exceptional

26 Mar 2026

jennifer

Clean! Great staff!

Family_with_children

10/10

Exceptional

26 Mar 2026

Jennifer L

Room service was fast and the food was delicious with enough in each order to share. The room was clean and spacious with a beautiful patio and view. It was easy to make dinner reservations and we enjoyed every restaurant on site. It was easy to find our way around the property. We enjoyed our stay and already started making plans to return as we were checking out.

Family_with_children

10/10

Exceptional

23 Mar 2026

Jeffrey

The grounds were beautiful, pools were never too crowded. Staff and food service was exceptional ! Highly recommend for a family:) We didn’t even want to leave the property. The Privado Villas had their own private pool and lobby which we utilized regularly.

Family_with_children

10/10

Exceptional

22 Mar 2026

Radmehr

Great property. Awesome dining choices. Different pools for the kids and adults. Little kids club as well.

10/10

Exceptional

21 Mar 2026

Steven

Love everything about the Fairmont! The staff, the multiple pools, the spa, the breakfast, the rooms. You can’t go wrong here!

Family_with_children

10/10

Exceptional

14 Mar 2026

Donald L.

Very clean and updated. Food and pool were great

10/10

Exceptional

09 Mar 2026

Justin

Excellent staff and clean room

Partner

10/10

Exceptional

08 Mar 2026

James

Great Hotel; Huge property

Family

10/10

Exceptional

04 Mar 2026

John Robert

Excellent resort

10/10

Exceptional

04 Mar 2026

sharon

always great

10/10

Exceptional

02 Mar 2026

Debbie

The spa was exceptional! The deep tissue massage was relaxing!

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Ryan

Clean friend great food

8/10

Excellent

01 Mar 2026

JOHN

room was well kept and clean.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Blaine

The grounds of this resort are outstanding 65 acres of well manicured beauty.
All of the staff are very friendly and highly trained.
We had a wonderful time, enjoying the pool and the many options for food and drink throughout the property.
Our only complaint would be that the bar at the pool closed at 4 PM.
After a day of golf and shopping, we were looking forward to cocktails by the pool.
There were many people still at the pool and they closed it. It was unfortunate.

8/10

Excellent

25 Feb 2026

Deana

a little underwhelming for a 5 star resort, the cleanliness, staff, etc could be improved.

Partner

10/10

Exceptional

24 Feb 2026

Peter

Excellent property, loved our stay!

Partner

10/10

Exceptional

23 Feb 2026

Linda

It was all perfect!

10/10

Exceptional

18 Feb 2026

Catherine

Gorgeous property, meticulously clean, top notch service at every turn.

Family

10/10

Exceptional

11 Feb 2026

Curtis

Everything was wonderful.

10/10

Exceptional

30 Jan 2026

Giuliano

The property is absolutely outstanding. The staff, the grounds, the rooms and the cleanliness exceeded all expectations.
This was our first time at the property but it will not be our last.
See you again next year!

Leisure Family

10/10

Exceptional

30 Jan 2026

Anthony

Beautiful resort! Everything was spectacular!

Leisure Pet

10/10

Exceptional

30 Jan 2026

ADOLPH

Amazing property

10/10

Exceptional

26 Jan 2026

Vitali

Fantastic rooms, amenities, location, and selection of onsite restaurants.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Francois

Staff is amazing , discret but available, it’s a well organized team .

Gardens , pool , grounds are impeccable .

They have tons oh gaz heaters to enjoy the outside even in winter .

8/10

Excellent

24 Jan 2026

Marco

The hotel is nice but for one, we did not get our welcome drink, supposedly if you’re a member of All Accor you can check out an hour late and that wasn’t available
Also some of the doors into the rooms look very worn out and very dated, for as much as they charge, I’ve seen better doors at budget motels
The property is still very nice and the outdoor bar is really great

Leisure Partner

10/10

Exceptional

21 Jan 2026

Simon

Excellent staff

Leisure Partner

8/10

Excellent

19 Jan 2026

Mehul

Clean room, amenities

Leisure Partner

10/10

Exceptional

19 Jan 2026

jonathan

Staff was very attentive. Took care of my TV issues immediately.

Business

6/10

Pleasant

11 Jan 2026

ANETTA

Kid’s pool was closed down the whole time we were there. Long lines, overpriced breakfast for a very mid food.

8/10

Excellent

07 Jan 2026

Jacqueline

Service was uneven. It ranged from outstanding (Bourbon's Restaurant) to indifferent.

10/10

Exceptional

04 Jan 2026

Ira

Clean comfortable room with turn down service. I’ve been here before and am a return guest. Staff is excellent and the restaurants are all top notch.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Sylvia

impeccable service. awesome Hotel!!!

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

SEAN

6 night stay. Smelled totally foul the entire stay. Like a broken sewer pipe. The bar stinks. The food was brutal. The hallways and rooms are beat up. The “fairmont” waters in the room smell like it was filled from a swamp. I have no idea how this place passes for a Fairmont. The olden days of high standards are gone. The Chinese own this place now and are there to juice every dime possible from this run down place. Beware.

Leisure Family

8/10

Excellent

30 Dec 2025

Ying

The hotel is great! Clean, upscale, and very comfortable. However, we had not so good breakfast experience at the Ironwood American Kitchen on Christmas day. The host lady told us to wait for 15-20 minutes. After 20-25 minutes waiting, we finally got a text message about our table is ready. However, it took them another 20 minutes to take us to our table. Because the host lady kept letting the waitress to take other groups of guests ( who came behind us) to their tables. By the way, the groups didn't reserve ahead of time, as I observed and overheard their conversation. We had to came up to her to complain about this and remind her about us. We finally got seated. We can't believe it's another 20 miniutes' waiting after the table is ready. Fortunately, our waiter is great! He's tentative and did an amazing job serving us and other guests during the busy time.

10/10

Exceptional

16 Dec 2025

Daniel

Excellent all around.

Business

10/10

Exceptional

16 Dec 2025

Grant

Amazing, very festive. Amazing for Christmas

6/10

Pleasant

07 Dec 2025

Christopher

The stay was marked by procedural inefficiencies that made the experience a bit of a drag - there was a line to valet the car, then there was a line to check in, then the room was kinda far away. They forgot to put down my credit card for the room so when we ordered room service the fella had to come back again to get the card scanned. On checkout there was once again a long line for valet. I wasted probably 1.5-2 hours of a 14 hour stay on just dealing with staff and procedural stuff (they were all very friendly, but what a waste). Red roof inn is more efficient than this and 1/10th of the price

8/10

Excellent

15 Nov 2025

Sergey

It was good stay and superb service, not sure if it’s worth the price. Apparently you cannot access the spa on the weekend unless you have a special room number.

Leisure Family_with_children

8/10

Excellent

12 Nov 2025

Gina

It is a huge property not apt for business, I would recommend it if you are a golfer and you just want to stay at the resort.

Business

10/10

Exceptional

09 Nov 2025

Mehran

I stay here frequently with family. Property has very nice pools, dining options, great spa, kids play area. Over all, it is my favorite place everytime I go to Scottsdale.

Business Family

10/10

Exceptional

08 Nov 2025

Gina

Not recommended for a business trip, for pleasure if you like golf is great.

Business

10/10

Exceptional

26 Oct 2025

shervin

Amazing stay

Family_with_children

10/10

Exceptional

19 Oct 2025

Juan Carlos

Very clean beautiful property, Excellent Service.

Business Family

10/10

Exceptional

12 Oct 2025

Daniyel

Beautiful property!

Leisure Partner

10/10

Exceptional

09 Oct 2025

brandon

Clean room, friendly staff, lots to do with kids including movie nights and pool activities

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

Charina

Beautiful property that is very well maintained and pristine! Staff is very helpful and super friendly. Would stay here again!

8/10

Excellent

01 Oct 2025

Kenna

The property is beautiful. The staff is friendly. Parking is not convenient. Poor lighting in the evening and really difficult to find your building when walking. They all look alike and are not marked. There’s no drawer space. My room didn’t have a dresser to put away clothes. The safe is too small and the door opens backwards making it really difficult to use. The door to the closet opens backwards and would bang into the bathroom door. The thermostat had one setting. It was freezing and wouldn’t allow me to turn up the temperature. I just shut it completely off. Hotel came highly recommended. Beautiful but lacking.

Leisure Friends

10/10

Exceptional

25 Sep 2025

Vera

Gus in guest services outside of the lobby was incredibly friendly and accommodating
Austin and Dorian at the front desk were great in helping with check in.
I can’t remember her name but the pool staff manager was great too

Leisure Friends

10/10

Exceptional

21 Sep 2025

Stephanie I

It doesn't get better than this. The property is stunning. The customer service is exceptional. Had dinner at Bourbon Steak and La Hacienda and both were excellent. We also attended Pumpkin Fest which was fun. Loved this hotel and everything it had to offer.

Leisure Family

10/10

Exceptional

21 Sep 2025

Lori

Lovely property. Great pools. Friendly staff.

Business_and_leisure

10/10

Exceptional

21 Sep 2025

Danny

Staff was absolutely excellent

Leisure Partner

6/10

Pleasant

14 Sep 2025

Caroline

I stay here 4 times a year with my grandchildren...I am local...I can always get an upgrade at reasonable price --this time +600.00 - I had a sick child and had to have meds delivered to the bell desk they charges me 20$ plus tip to do that. Chap stick 6$ breakfast I had to track server down entire meal..room service was partially delivers after an hour$$$ tip on a tip is on the bill....gratuity included. Must be new manger...

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Jessica

Great trip!

Everything about our stay was amazing. Concierge was there any time we needed them, the food was awesome, property was beautiful and everything exceeded our expectations. If you stay, stay GOLD! It’s worth it.

Partner

10/10

Exceptional

02 Sep 2025

Jennifer

Many pool options, golf cart from Privado/lobby there overlooking golf course, Toro was excellent, staff was excellent. We would return in a heartbeat.

Leisure Family

10/10

Exceptional

02 Sep 2025

Marissa

We were so impressed with the experience we had at the Fairmont. Everything from the customer service starting with the valet all the way to the restaurant staff was great! The grounds were very well maintained and the rooms were very clean and great quality. The dining options were delicious ( however a bit pricey). We will definitely be back !

Leisure Partner

10/10

Exceptional

01 Sep 2025

Viktoriya

Great resort with a great staff.

Leisure Family

10/10

Exceptional

24 Aug 2025

Megan

My family loved staying here. We had a great time.

Leisure Family

10/10

Exceptional

23 Aug 2025

Katie

Lots of great pool options for adults and families. Wonderful, friendly, helpful staff. Clean and spacious room and great options for valet or self parking.

Business Partner

10/10

Exceptional

22 Aug 2025

Tiffany

You have to go!

It was just an amazing experience!

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Mark

A beautiful property in a great location. Rooms were immaculate and spacious. Restaurants on site were excellent.
Parking and Resort fees are expensive.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Jeffrey

We had a lovely time. Everyone was welcoming and helpful. Would definitely recommend this hotel . Looking forward to our next trip to Scottsdale and staying at the Fairmont.

Partner

10/10

Exceptional

13 Aug 2025

Mary

Fabulous getaway, amazing service, food, staff

Leisure Partner

10/10

Exceptional

11 Aug 2025

Ashley

It was truly an amazing experience. I booked a 5 day solo retreat for myself to recharge. I loved the various pools, dining options, spa facility, and how close the resort is to SQ and Kierland Commons for shopping and dining. My room was spacious and comfortable and overlooked the lagoon and TPC golf course. Stunning views. It was very quiet this time of year but staff were readily available to help and support as needed. I enjoyed the nespresso complimentary coffee in the morning's and on-site Starbucks so I could enjoy my shaken espresso at the pool! Room service was awesome, speedy, and delicious. I can’t wait to come back with my husband and sons who I known will equally love this place!

Leisure Self

8/10

Excellent

03 Aug 2025

Andrea

Maintenance work early outside my patio
Excellent customer service on room service and valet parking.

Business_and_leisure Self

10/10

Exceptional

02 Aug 2025

Michelle

Amazing family staycation! Lots of amenities and things to do, service was great and grounds were beautiful. Will be back!

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Jennifer

Everything was great except that housekeeping started trying to enter the room at 8am on the day of checkout. They tried to come in 6 times after we told them we weren’t ready to leave yet. Checkout wasn’t until 11:00 so this was absolutely ridiculous.

Leisure Family_with_children

8/10

Excellent

28 Jul 2025

Verified traveler

Nice pool and relaxing.

Great pool, huge property...room and bathroom laid out kinda weird, but completely ok with it. A little confusing to walk around with all the levels but overall was fun. Pool was great and pool side service and eats was great.
I think you come here for the pool and chill time.

Self

8/10

Excellent

26 Jul 2025

Andrea

Trying to extend my stay was not helpful front desk or calling.

Business_and_leisure Self

8/10

Excellent

23 Jul 2025

Kyle

Always a great place to come.

Leisure Family_with_children

2/10

Poor

16 Jul 2025

Rebecca

The room smelled like a stink bomb and we needed to be moved.

10/10

Exceptional

15 Jul 2025

elizabeth

Nice attention to details

Leisure Family

6/10

Pleasant

14 Jul 2025

Ezra

Overall the property is nice. Our room was clean and the food was good. Nothing about our stay was exceptional, but it was good.

My wife and I stepped off the sidewalks quite a bit on to the grass to make way for the porters to get by on their golf carts, most of the time empty of passengers. I found it odd that there was no motivation for any of them to offer rides along the paths in the 110 degree heat. Don’t get me wrong, they were there to transport guests as long as the guests arranged the transport and met the porters at the proper locations. Watching empty carts traveling the paths and guests stepping off to make way for them is unique to this property.

The pools were nice, but aging. They are completely renovating the main pool which was both disappointing and nice to see. I would have liked to enjoy the pool, but based on the condition of the other pools it is necessary. I’m sure it will be beautiful when the renovation is complete.

Leisure Family

10/10

Exceptional

07 Jul 2025

John

A wonderful property for a stay-cation! Never have to leave the property (unless you choose to). Family and adult only pools. Staff is very accommodating! Spa is also worthy!

Leisure Partner

10/10

Exceptional

29 Jun 2025

MANYA

5 Stars – Exceptional Experience!
I had a wonderful check in at this beautiful hotel. From the moment I arrived, the staff went above and beyond to ensure I had the best experience possible. They even surprised me with a room upgrade, which was such a thoughtful touch. I walked into a spotless, beautifully arranged room that exceeded my expectations. The service, cleanliness, and attention to detail truly stood out. I would absolutely come back again—highly recommend

Business

10/10

Exceptional

29 Jun 2025

Jeffrey

Very nice and relaxing.

Leisure Family

10/10

Exceptional

28 Jun 2025

Rennie

We had a great stay. It’s probably the nicest standard hotel king size room I’ve ever stayed in.

10/10

Exceptional

27 Jun 2025

Paul

There’s no place I will ever stay in Arizona except the princess

Business

10/10

Exceptional

25 Jun 2025

Ricardo

All the staff were nice and helpful. The grounds were immaculate. Our room was prepared twice - in the morning and evening. Highly recommend La Hacienda- the Mexican restaurant in the resort. We loved every moment of our stay. Only con was perhaps few activities. It could use a sports court or sports pool.

Leisure Partner

10/10

Exceptional

23 Jun 2025

donna

There was something for all ages and abilities. First time I have ever stayed at a facility that had fishing as an activity.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Todd

Absolutely perfect!
Great friendly staff
Thank you for a great first time experience!