Name: Fairmont Scottsdale Princess
Address: 7575 E Princess Drive, Scottsdale, 85255, US

Fairmont Scottsdale Princess

Phoenix Area - AZ · United States

7575 E Princess DriveView location

100 reviews shown

8/10

Excellent

27 Jul 2026

Bridget

The property is beautiful and we had a great stay. The sun is hot as expected for July in Phoenix but we still enjoyed our time. Only negatives were the pool towels, bed pillows, and mattress. The rooms and areas are well kept, all staff were kind and helpful. I’ve never woke up with back pain like I did and the pillows were not as I would expect for such a nice property. Overall we enjoyed our stay.

10/10

Exceptional

27 Jul 2026

Michelle L

We used the spa, the restaurant and spent the night in a lovely pool view room. Most everything was fabulous. It was a very hot day, but the air conditioner may not have kept up in the bedroom. It seemed a little warm, even though we turned it way down. Otherwise it was a fabulous stay!

10/10

Exceptional

19 Jul 2026

Tyler

Partner

6/10

Pleasant

17 Jul 2026

Ericka

Everyone was kind. The room was far from luxury but it was decent, however we had to fight with the sink each morning and evening when brushing our teeth because the sinks kept clogging which was frustrating- and even more so for how expensive everything is.

Family_with_children

10/10

Exceptional

15 Jul 2026

Karen

Loved my stay at the Fairmont Scottsdale Princess! A beautiful resort, gorgeous landscaping, and enticing, crystal clear swimming pools. Excellent customer service, professional Spa Team, and friendly staff. My room was well appointed, with attention to detail, clean, awesome views, and with great amenities. All the restaurants served excellent cuisine and the resort’s shops had something for everyone. The Spa is world class, a vast menu of treatments to choose from, very relaxing and soothing. The Gold Lounge in the Casitas was a treat for me! Easy and fast travel to and from the airport. I look forward to my next vacation at the Fairmont Scottsdale Princess.

Self

10/10

Exceptional

11 Jul 2026

Brianna Duffin

From the moment we arrived, the hospitality was truly above and beyond. The staff made us feel welcome and went out of their way to ensure we had an incredible stay.(see picture)

The resort is absolutely beautiful, with spotless, well-maintained rooms and excellent amenities. One of the biggest perks was the convenient shuttle service to the TPC golf course, which made getting around effortless.

We visited over the Fourth of July for Freedom Fest, and it exceeded every expectation. The live concerts, spectacular fireworks, incredible drone show, fun jumpers for families, and the vintage air show made for an unforgettable celebration.

This was truly an amazing experience and a bucket-list trip for us. We can’t wait to come back and highly recommend this resort to anyone looking for exceptional service and an unforgettable getaway!

Partner

10/10

Exceptional

11 Jul 2026

paul

Beautiful property, well maintained... it's just that we had several issues with the elevators not working. And as a wheelchair user, there was no signage to direct you to one that was working.

Partner

8/10

Excellent

08 Jul 2026

Richard

The breakfasts and the late afternoon snacks were fantastic. This is the first time that the paid food was worse than the free food. At Ironwood, it was an hour and 20 minutes to get our food and the quality was sub-par. At Toro service was quicker but quality was lacking for our breakfast.

The hotel, its celebration of the fourth, and maid service was fantastic. Room is nice and amazingly quiet. I might stay there again sometime.

8/10

Excellent

06 Jul 2026

Albert

Room was very cold. And the elevators broke down on 2 days.
The restaurants were wonderful and the amenities wre 1st class. Whole 4th of July celebration was outstanding. Will definitely go back.

Partner

10/10

Exceptional

04 Jul 2026

Joseph

As always Fairmont princess takes guest care to the next level.

Self

10/10

Exceptional

03 Jul 2026

Lynette

Property and pools were beautiful! Amenities, restaurants, and shopping were amazing. Spa was beautiful and relaxing, one of the best massages ever! Fireworks and pool movies at night was great. Loved our stay and will be back. Would highly recommend!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Donna

Absolutely lovely. Very friendly and helpful staff!

Self

10/10

Exceptional

24 Jun 2026

todd

Great place staff was amazing and friendly.

Self

4/10

Poor

23 Jun 2026

John

Hotel was nice but the grounds maintenance personnel have little respect for guests. This time we were woken up at 6:00 AM to a groundskeeper outside our 3rd floor window with a chainsaw trimming a palm tree just feet from our balcony. Not the first time we had an issue with the grounds maintenance personnel doing loud work at odd hours near guest rooms.

Family_with_children

10/10

Exceptional

21 Jun 2026

Jesse

Great place for the kids. Very family oriented. Excellent for staycation with the kids.

Family_with_children

10/10

Exceptional

19 Jun 2026

Dan

Amazing spot! Will definitely come back

10/10

Exceptional

17 Jun 2026

Sharone

I had an amazing stay here. 10/10

Family_with_children

8/10

Excellent

16 Jun 2026

Raveena

Cockroach in casita we booked

Family

10/10

Exceptional

14 Jun 2026

Anna Maria

Everything was top-notch. I did not use any amenities other than the Princess Pool.

Partner

10/10

Exceptional

14 Jun 2026

LeAnn

Beautiful property The most courtesy staff I have ever experienced.

Partner

4/10

Poor

12 Jun 2026

Robert

1. Shower hot water was difficult to use. 2. Staff relatively unhelpful with early checkin. 3. Housecleaning poor with leaving door to adjacent room unlocked, trying to enter room to clean with little or no notice before 8am. 4. Difficult non-existent parking for checkin and guests. 5. Poor maps and directions for room and restaurant locations. 6. Poor locations for restaurant and bar resources. 7. Generally front desk staff not up to standard of a five star hotel.

Partner

10/10

Exceptional

10 Jun 2026

Vladimir

Amazing resort with friendly staff.!

Family_with_children

10/10

Exceptional

09 Jun 2026

Lisa

Restful and relaxing. The staff were amazing and food was good. Some vegan choices but need more options

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Elena

Very nice resort!

Friends

10/10

Exceptional

07 Jun 2026

Kevin

The staff was amazing, facilities were clean. So much to do on the property. Food and beverage on the property was great. Especially Bourbon Steakhouse. Only mark i would give it is the water pressure in the shower was lacking. Would not stop me from going back again.

Partner

10/10

Exceptional

07 Jun 2026

Nicholas

We love this place!

Partner

4/10

Poor

04 Jun 2026

Todd

Overall very overpriced. Gym was a joke compared to comparable hotels (I have seen better at airport hiltons). Food was OK but extremely overpriced. I ordered a chicken sandwich and fries from room service and it was $60 with tip. I had to call and request my folio be sent to me 2 days after my check out because it never came to me. I could list my other items as well. Beautiful scenery but definitely not worth the price per night.

Self

10/10

Exceptional

01 Jun 2026

Nidirah

Very nice resort, very good food, exceptional staff

Partner

10/10

Exceptional

31 May 2026

Heath

Beautiful property great location

2/10

Poor

30 May 2026

Brennan

Not worth the money for rude staff, barely any amenities for the resort fee, and basic rooms with not properly functioning plumbing which was gross to listen to gurgle all night. Nice to go to the pool but even then nothing special.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Jason

Great property and enjoyed the various swimming pools, restaurants, and bars!

Family_with_children

10/10

Exceptional

27 May 2026

Christian

great resort

Family_with_children

10/10

Exceptional

27 May 2026

Enida

This hotel is a dream. The staff is very attentive and helpful! It’s very family friendly and we enjoyed all the amenities it had to offer. Food is pricey but that’s expected for a 5 star resort.

Family_with_children

10/10

Exceptional

26 May 2026

Ricardo

Exceptional staff!

Family_with_children

2/10

Poor

26 May 2026

Alejandro

Not enough staff to handle the check in and cleaning the rooms.wait time before I got my room was 4 hr wait

Family_with_children

4/10

Poor

25 May 2026

Hannah

This place has potential. The amenities are nice, the grounds are beautiful…. But the service is bad all around. I Ordered an iced coffee at 8 am and 9:20 it still had not arrived to my room. I could see if it was a whole breakfast but just a lil coffee?….

Rooms are outdated BUT pretty. The le labo in the rooms is a plus! I’ll be purchasing the lotion it smells lux!! WiFi barely works, pool service is SUPER slow… they asked if we were hungry at 11 am, we say yes! Nobody came back for our order til 1 pm when I finally asked for a server again. Ordered a fruit plate, never got it, was charged for it, had to get it removed but no apology. I will say one of the waitresses at the adults only pool did help by grabbing us a few seats when they were all taken. I am a firm believer that hotel guests should have priority over resort passers etc.

Check in took foreverrrrrr…. for a 5 star resort the check in process should feel maybe a bit more luxurious? There was like 20+ people in line. Thanks for the free water tho… Maybe I went on the wrong weekend for it to feel lux… the place seemed big and too much happening with not enough staff. Granted it was a holiday weekend…

The restaurants on the resort were great but room service and pool service food was below average. Pizza tasted awful! For the price point, I would probably stay at the Biltmore or Phoenician instead. Wouldn’t stay here again unless it was less than $250 a night

Partner

4/10

Poor

25 May 2026

Larry

Check in is supposed to be at 4pm, they didn't have our room ready for us until after 6pm, which ruined our dinner reservations for our universe as we could not get into our room to get ready as planned. After standing in line for over 30 minutes, I was told they would text me when it was ready and they \"apologize for the delay\".

Five minutes later I received a text from the wanting me to confirm my email for my room charges....(the room I still did not have) I waited in line again about 30 minutes later and was told it was ready. I asked why they didn't let me know, I was told they would text me...he apologized....now I was over the empty apologies and no real care seemingly coming from them so I explained nicely how my anniversary plans of staying at this amazing property and going out to an exclusive reservation only dinner was not going so well and in fact now my dinner reservations would be void as we would not be ready in time because of the 2 hour room delay, and would get charged anyway. He apologized again....I stated that was not going to be good enough at this point and I asked if there is anything else could be done. He said he would put a $100 food and beverage credit attached to my room and whatever we ordered would come off of that first. I was happy with that, although it didnt help he situation...at least it was something I could order a romantic dessert and breakfast with the next day. After check out I received my email invoice and no credit was put on.

Partner

10/10

Exceptional

25 May 2026

Jenna

Was a great experience with great food and easy access to local shopping annd restaurants and easy drive to Frank Lloyd Wright space.

Family

10/10

Exceptional

16 May 2026

Dean

Amazing! Staff, food, the whole place is luxurious and I can’t wait to come back. Great job!!!

10/10

Exceptional

07 May 2026

Victor gabriel

Great

10/10

Exceptional

29 Apr 2026

Thomas

Beautiful place to stay!

Business Self

10/10

Exceptional

27 Apr 2026

julien

Overall amazing.

Partner

10/10

Exceptional

27 Apr 2026

Michael V.

This was a quick family getaway for some sun, great food and a little luxury. We found it all here and loved our stay.

Beautiful space, luxurious without being pretentious. We found our room and the main areas to be well-maintained and clean. The pools are immaculate and well-attended.

Food was awesome. Dinner at Bourbon Steak was unreal. It's a high-end steakhouse with more depth to the menu than a steakhouse normally has. And who doesn't love amazing cocktails??? Our meal was made even better by some of the best service I've enjoyed in any restaurant. Our man Milan was amazing, friendly and could teach a masterclass in sales and customer service.

I also wanted to mention Gabriela who handled our check-in with all of the warmth and professionalism that you want when you arrive for your vacation.

Highly recommended for families, couples or a getaway with friends.

Family_with_children

10/10

Exceptional

19 Apr 2026

Elaine

Beautiful resort !

Partner

10/10

Exceptional

18 Apr 2026

Thomas

We had a wonderful time! We ate at both the Bourbon Steak House and Toro and the staff went above and beyond to make our evening such an event. Especially the Bourbon Steak House. We had fantastic service and the food was great! Such a fun night. The room was clean and comfortable and we loved sitting having our coffee on the balcony. The furniture in the room did seem worn for the price of the stay but everything else was great.

Friends

10/10

Exceptional

15 Apr 2026

Mark

Food was subpar. Only place we enjoyed the food was Toro.

Poolside service was incredibly slow. There were multiple times where they forgot our order so we just ended up ordering from the bar, but I don’t know if we were charged double.

Room was great. Staff was friendly. Would possibly rebook again.

Family_with_children

10/10

Exceptional

14 Apr 2026

Cody

Beautiful resort. Amazing staff.

8/10

Excellent

11 Apr 2026

Timothy

I was left a little disappointed with the cleanliness of the resort considering it was a 5-Star Fairmont property. There was frequently trash that wasn’t picked up around the pool areas. Empty cups and plates were strewn throughout the property. Just left me asking for more considering how much we paid for our stay. Don’t get me wrong, it’s a nice resort but I’ve stayed at other 5-Star resorts that were cleaner and more attention to the little details.

Family_with_children

10/10

Exceptional

11 Apr 2026

Janette

Stayed Gold level and it was an awesome experience. Room was huge. Amenities were impressive and the staff was superb. Would definitely stay again

Family_with_children

10/10

Exceptional

09 Apr 2026

Nicholas

Privado villas are great. Will book again.

Family_with_children

10/10

Exceptional

09 Apr 2026

Jia

Love this resort and we will go back again.

Family_with_children

10/10

Exceptional

07 Apr 2026

Kari

Gorgeous property with tons to do for the kiddos! We will be back!

8/10

Excellent

07 Apr 2026

Gergana

The hotel is nice but rooms are outdated for the price

10/10

Exceptional

06 Apr 2026

Lisamarie

We’ve traveled and stayed in fantastic places all over the world. This was a great property/resort for our family enjoyment. Attention to every detail made it so special! 6⭐️

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Michael

Good stay, hard to justify the price.
The staff were genuinely excellent — warm, attentive, and knowledgeable. Our Fairmont Gold room overlooking the TPC Stadium Course 6th hole was a great touch. The Gold lounge, though, was perpetually overcrowded with one coffee maker to serve everyone.
At $1,000+/night, our expectations were high — and a few things fell short.
On arrival, the resort was hosting a 600-person conference. Guests whose rooms weren't ready were sent to the pool — right where we were. Service collapsed; our server walked by for hours saying \"I'll be right there\" without ever stopping. When my wife complained, security suggested we leave. Both sides could have done better, but the resort created the situation by overbooking itself.
The patio door to our room wouldn't lock on arrival, and by day two it wouldn't close at all. Two hours and multiple calls later, someone finally came — got it to close, but never to lock. We were told parts needed to be ordered. That's a real problem for a door with direct outside access to your room.
The location and most of the staff were genuinely great, and a cheaper stay would've softened our reaction. But at this price, these weren't minor inconveniences — they were failures. We won't be back.

Partner

8/10

Excellent

04 Apr 2026

Michel

10/10

Exceptional

29 Mar 2026

Hollie

Rooms were great and grounds were gorgeous! We loved the turndown service and the cleaners did an amazing job daily, the only negative with the room was the intensity of the doors closing…we could constantly hear doors slamming.
The staff was so helpful.
The pools were great and the restraints were wonderful too. We had an amazing server for breakfast each day at Ironwood and had a wonderful time at Bourbon Steak with Devin as our server. The only disappointing part was the spa and fitness area- you have to book a service to be able to sign up for a fitness class and it has to be that day. But all-in-all a very relaxing resort.

8/10

Excellent

29 Mar 2026

Kelley

There is no question that this property is amazing in many ways. The staff is always available and on point. The restaurants offer options for most palates. There are family and adult only pools. I think the best part is the attention to customer service. I do feel that the extra costs are a bit much, considering the cost of room. These include the daily valet charge and the daily Resort Experience Fee...I don't know what that covers. Just know you are staying at a premier resort and do get that experience. It's is beautiful!

Partner

10/10

Exceptional

26 Mar 2026

jennifer

Clean! Great staff!

Family_with_children

10/10

Exceptional

26 Mar 2026

Jennifer L

Room service was fast and the food was delicious with enough in each order to share. The room was clean and spacious with a beautiful patio and view. It was easy to make dinner reservations and we enjoyed every restaurant on site. It was easy to find our way around the property. We enjoyed our stay and already started making plans to return as we were checking out.

Family_with_children

10/10

Exceptional

23 Mar 2026

Jeffrey

The grounds were beautiful, pools were never too crowded. Staff and food service was exceptional ! Highly recommend for a family:) We didn’t even want to leave the property. The Privado Villas had their own private pool and lobby which we utilized regularly.

Family_with_children

10/10

Exceptional

22 Mar 2026

Radmehr

Great property. Awesome dining choices. Different pools for the kids and adults. Little kids club as well.

10/10

Exceptional

21 Mar 2026

Steven

Love everything about the Fairmont! The staff, the multiple pools, the spa, the breakfast, the rooms. You can’t go wrong here!

Family_with_children

10/10

Exceptional

14 Mar 2026

Donald L.

Very clean and updated. Food and pool were great

10/10

Exceptional

09 Mar 2026

Justin

Excellent staff and clean room

Partner

10/10

Exceptional

08 Mar 2026

James

Great Hotel; Huge property

Family

10/10

Exceptional

04 Mar 2026

John Robert

Excellent resort

10/10

Exceptional

04 Mar 2026

sharon

always great

10/10

Exceptional

02 Mar 2026

Debbie

The spa was exceptional! The deep tissue massage was relaxing!

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Ryan

Clean friend great food

8/10

Excellent

01 Mar 2026

JOHN

room was well kept and clean.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Blaine

The grounds of this resort are outstanding 65 acres of well manicured beauty.
All of the staff are very friendly and highly trained.
We had a wonderful time, enjoying the pool and the many options for food and drink throughout the property.
Our only complaint would be that the bar at the pool closed at 4 PM.
After a day of golf and shopping, we were looking forward to cocktails by the pool.
There were many people still at the pool and they closed it. It was unfortunate.

8/10

Excellent

25 Feb 2026

Deana

a little underwhelming for a 5 star resort, the cleanliness, staff, etc could be improved.

Partner

10/10

Exceptional

24 Feb 2026

Peter

Excellent property, loved our stay!

Partner

10/10

Exceptional

23 Feb 2026

Linda

It was all perfect!

10/10

Exceptional

18 Feb 2026

Catherine

Gorgeous property, meticulously clean, top notch service at every turn.

Family

10/10

Exceptional

11 Feb 2026

Curtis

Everything was wonderful.

10/10

Exceptional

30 Jan 2026

Giuliano

The property is absolutely outstanding. The staff, the grounds, the rooms and the cleanliness exceeded all expectations.
This was our first time at the property but it will not be our last.
See you again next year!

Leisure Family

10/10

Exceptional

30 Jan 2026

Anthony

Beautiful resort! Everything was spectacular!

Leisure Pet

10/10

Exceptional

30 Jan 2026

ADOLPH

Amazing property

10/10

Exceptional

26 Jan 2026

Vitali

Fantastic rooms, amenities, location, and selection of onsite restaurants.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

Francois

Staff is amazing , discret but available, it’s a well organized team .

Gardens , pool , grounds are impeccable .

They have tons oh gaz heaters to enjoy the outside even in winter .

8/10

Excellent

24 Jan 2026

Marco

The hotel is nice but for one, we did not get our welcome drink, supposedly if you’re a member of All Accor you can check out an hour late and that wasn’t available
Also some of the doors into the rooms look very worn out and very dated, for as much as they charge, I’ve seen better doors at budget motels
The property is still very nice and the outdoor bar is really great

Leisure Partner

10/10

Exceptional

21 Jan 2026

Simon

Excellent staff

Leisure Partner

8/10

Excellent

19 Jan 2026

Mehul

Clean room, amenities

Leisure Partner

10/10

Exceptional

19 Jan 2026

jonathan

Staff was very attentive. Took care of my TV issues immediately.

Business

6/10

Pleasant

11 Jan 2026

ANETTA

Kid’s pool was closed down the whole time we were there. Long lines, overpriced breakfast for a very mid food.

8/10

Excellent

07 Jan 2026

Jacqueline

Service was uneven. It ranged from outstanding (Bourbon's Restaurant) to indifferent.

10/10

Exceptional

04 Jan 2026

Ira

Clean comfortable room with turn down service. I’ve been here before and am a return guest. Staff is excellent and the restaurants are all top notch.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Sylvia

impeccable service. awesome Hotel!!!

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

SEAN

6 night stay. Smelled totally foul the entire stay. Like a broken sewer pipe. The bar stinks. The food was brutal. The hallways and rooms are beat up. The “fairmont” waters in the room smell like it was filled from a swamp. I have no idea how this place passes for a Fairmont. The olden days of high standards are gone. The Chinese own this place now and are there to juice every dime possible from this run down place. Beware.

Leisure Family

8/10

Excellent

30 Dec 2025

Ying

The hotel is great! Clean, upscale, and very comfortable. However, we had not so good breakfast experience at the Ironwood American Kitchen on Christmas day. The host lady told us to wait for 15-20 minutes. After 20-25 minutes waiting, we finally got a text message about our table is ready. However, it took them another 20 minutes to take us to our table. Because the host lady kept letting the waitress to take other groups of guests ( who came behind us) to their tables. By the way, the groups didn't reserve ahead of time, as I observed and overheard their conversation. We had to came up to her to complain about this and remind her about us. We finally got seated. We can't believe it's another 20 miniutes' waiting after the table is ready. Fortunately, our waiter is great! He's tentative and did an amazing job serving us and other guests during the busy time.

10/10

Exceptional

16 Dec 2025

Daniel

Excellent all around.

Business

10/10

Exceptional

16 Dec 2025

Grant

Amazing, very festive. Amazing for Christmas

6/10

Pleasant

07 Dec 2025

Christopher

The stay was marked by procedural inefficiencies that made the experience a bit of a drag - there was a line to valet the car, then there was a line to check in, then the room was kinda far away. They forgot to put down my credit card for the room so when we ordered room service the fella had to come back again to get the card scanned. On checkout there was once again a long line for valet. I wasted probably 1.5-2 hours of a 14 hour stay on just dealing with staff and procedural stuff (they were all very friendly, but what a waste). Red roof inn is more efficient than this and 1/10th of the price

8/10

Excellent

15 Nov 2025

Sergey

It was good stay and superb service, not sure if it’s worth the price. Apparently you cannot access the spa on the weekend unless you have a special room number.

Leisure Family_with_children

8/10

Excellent

12 Nov 2025

Gina

It is a huge property not apt for business, I would recommend it if you are a golfer and you just want to stay at the resort.

Business

10/10

Exceptional

09 Nov 2025

Mehran

I stay here frequently with family. Property has very nice pools, dining options, great spa, kids play area. Over all, it is my favorite place everytime I go to Scottsdale.

Business Family

10/10

Exceptional

08 Nov 2025

Gina

Not recommended for a business trip, for pleasure if you like golf is great.

Business

10/10

Exceptional

26 Oct 2025

shervin

Amazing stay