Name: Westin Kierland Resort & Spa
Address: 6902 East Greenway Parkway, Scottsdale, 85254, US

4/10

Poor

01 Aug 2026

Dana

This is normally a wonderful resort to stay at. I have stayed several times in the past with my family and we enjoy the grand lobby area with beautiful seating and views and the convenient coffee shop where we could grab breakfast and a great drink. However I came to find when we arrived that all that was closed for construction now, which put a damper on our enjoyment of the resort. We ended up spending most of our time away from the resort instead of there. The staff only kept repeating that it tells you in tiny font when you book, which is poor costumer service at best, but it absolutely did not say anywhere on hotels.com where I booked.

The room was nice, and we enjoyed the pool and lazy river, although that is where they should be doing the construction as many tiles have fallen off.

10/10

Exceptional

29 Jul 2026

nick

A+ like always, great location

10/10

Exceptional

29 Jul 2026

Jenilyn

Rooms were great. The staff was super friendly. The lazy river was great.

4/10

Poor

27 Jul 2026

Annette

There is construction going on, which we weren’t aware of until we arrived, it was very inconvenient. Prices were not modified due to the construction. Water slides weren’t opened the entire time we were there. It was 117 degrees and the pool was not cooled. It was very uncomfortable, water was almost as hot as the hot tub. Couldn’t connect to internet at all, therefore, connection was terrible. My room was never cleaned during our entire stay.
We were there to celebrate a special occasion and was not as pleasant as we thought it would be, since we go to this location every year.
We did receive some adjustments to our fees which we appreciate, but again guests should have been notified of the construction at the time of booking, and we would have made the decision to stay there or look for another resort that would have all of their amenities in place.

10/10

Exceptional

24 Jul 2026

sarah

Great!

10/10

Exceptional

21 Jul 2026

Jennifer

I wish there was vending machines to purchase water and snacks after hours.

Friends_and_family Friends

4/10

Poor

21 Jul 2026

ASHUR

I was never told the Hotels under construction. I would’ve never booked it. It was a waste of my money.

6/10

Pleasant

19 Jul 2026

Avell

Overrated on review, place under constructions , no place to hang out in the lobby except 2 chairs. Pools not bad .Staff are friendly and helpful

Partner

10/10

Exceptional

10 Jul 2026

Daniel

Even though they were starting renovations, the facilities were well maintained. The staff was excellent and gave out abundant water to keep everyone hydrated during the very hot time of the year. I would stay again.

Family

10/10

Exceptional

07 Jul 2026

Paul

Had a great time hotel

10/10

Exceptional

29 Jun 2026

Dennis

Beautiful, great walking distance to the stores. Kid and pet friendly

Partner

8/10

Excellent

27 Jun 2026

Debra

Very clean, beautiful resort, lack of communication regarding construction was dissapointing. Very pleased you had golf carts to the commons.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Jace

.

Family_with_children

10/10

Exceptional

25 Jun 2026

JUAN

Beatiful place and awesome experience.

Family

2/10

Poor

24 Jun 2026

Cortnie

Very disappointed in our stay, less than 24 hours after leaving all 4 of my kids became ill. Sick to their stomachs, vomiting & fevers. My son even fainted he was so sick. I’m 99% sure they got sick from the pool water. The pool was PACKED. Not a single open lounge chair and we could barely swim comfortably without running into someone. They really need to be testing the chemicals regularly or start limiting capacity. 0/10 do not recommend unless you wang to feel like complete garbage after your stay.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Mia

“This resort was a complete disaster. I was greeted by a roach in the bathroom on arrival, and another the next day. The shower door didn’t close, the bed was unbearable, and the lazy river was a nightmare—crowded, no inner tubes, and kids jumping off dangerously. The pool was equally packed, and every single amenity had hidden fees—parking, rentals, everything was extra—none of it disclosed up front. And to make it worse, the servers never offered a receipt, so they could tack on maximum gratuity without your knowledge. The food was ridiculously overpriced for what you got. No one took accountability when I complained. For what I paid, this was a total ripoff. I would never return.”

10/10

Exceptional

21 Jun 2026

Melissa

Great stay!

Family

8/10

Excellent

07 Jun 2026

kim

Relaxing girls vacation ! Spa and pools were perfect for a relaxing afternoon. Gym was clean and never crowded.

Friends

10/10

Exceptional

06 Jun 2026

John

great

6/10

Pleasant

27 May 2026

Erin

the room was not very clean with hair all over the place, , the toilet never flushed, it just kept running for the two days I was there. I asked the concierge how to order room service as it is not well explained in the room at all, and the concierge told me they have never been asked that question before and they did not know. Room service has to be ordered on your phone like uber eats and you have to put your credit card info in every time you order. The service charge on room service is ridiculous and then they want you to tip on top of that. $$$$ Will never stay at this property again.

Self

10/10

Exceptional

11 May 2026

mihaela

The property was beautiful! Tons of amenities! Great restaurants

Business

10/10

Exceptional

23 Apr 2026

Cabria

Beautiful property, great activities for my the kids. Pool Service was amazing.

Family_with_children

10/10

Exceptional

21 Apr 2026

Dorothy

Great!

10/10

Exceptional

12 Apr 2026

Kerrie

This was a great spring break vacay & had a wonderful time, what a beautiful resort.

Family_with_children

10/10

Exceptional

12 Apr 2026

Amy

Lovely resort for all ages. The outdoor gathering area with a bar, large tvs, comfy seating is a very nice perk in this hotel. So are the captive snakes! Family pool area has its great and not so great aspects. Getting chairs without reservations can be very tough especially if you need more than 2 together. You can’t just put towels on chairs to save them. Staff will remove them if no one is actually at the chairs. There is a pay to reserve option which is quite pricey. The up sides of the pool area are the food and drink options and the staff who are really great. The lazy river and water slide are also cool. There is an adult only separate pool which is lovely. The same chair issues though. Overall this was a very nice stay.

6/10

Pleasant

06 Apr 2026

Lili

hotel was way too overcrowded- Not enough pool chairs for guests so we had to sit on the grass. Shameful. The lazy river was filthy, the waterslide slow and the rooms basic. Not worth the “hype.” Stay somewhere else. Front desk manager Mario was the only plus at the hotel.

Family_with_children

8/10

Excellent

23 Mar 2026

Susan

I never saw a mountain view. The staff were friendly. My biggest concern, however, was the fire safety map on back of our door. It was inaccurate. The halls are a maze, and the exits are few and far between. It was hard to find stairs as an alternative.
The staff were very nice and accommodating.

8/10

Excellent

18 Mar 2026

William

Generally good

Partner

8/10

Excellent

04 Feb 2026

RICHARD

I was initially charged for a full prepaid room. Due to horrible circumstances, I requested a refund...even a partial refund. I was the one responsible for the booking. Initially, I was denied such a refund, but just receive a personal/kind reply from the Westin, and they are providing a full refund. It was very much appreciated.

Friends_and_family Friends

6/10

Pleasant

23 Jan 2026

thomas

Hotel is nice, service was only ok

Business_and_leisure Family

4/10

Poor

31 Dec 2025

Andrew

Rip off resort fee parking fee why not included all upfront as part of room rate?

Leisure Partner

10/10

Exceptional

30 Dec 2025

Chris

The adult pool for the spa was closed

Partner

10/10

Exceptional

29 Dec 2025

Amy

Beautiful Hotel! Nice staff, good food and located in a nice part of town. Highly recommend.

Business_and_leisure Partner

10/10

Exceptional

12 Dec 2025

Kelly

Beautiful location

Business Family

6/10

Pleasant

22 Nov 2025

Max

The room was not as nice as I expected for the ridiculous high price we paid. Nothing special.

10/10

Exceptional

18 Nov 2025

Garette

The best mommy daughters staycation ever

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Jeffrey

I thought the “suite” I paid for was a bit old and rundown. Carpet was terrible. It had a guest toilet but all that accomplished for me was it took away from the master bathroom. Which was a tiny little puny master bathroom with no tub. For the cost I feel I paid top dollar for mediocrity. My stay felt stale compared to my last stay 3 years ago.

Leisure Partner

8/10

Excellent

26 Oct 2025

Marylin

Better food

Leisure Family_with_children

8/10

Excellent

17 Oct 2025

Malcolm

Didn’t use many of the amenities

Business Partner

2/10

Poor

04 Sep 2025

Carla

Beautiful resort but a HORRIBLE experience

The resort itself is beautiful, but our experience was HORRIBLE. I had never been here before and was really looking forward to a few days with my family after moving my son into his college apartment. Unfortunately, from the start, it was a nightmare.

The room I originally booked through Hotels.com was not honored. I was told that the room “did not exist” and they tried to blame Hotels.com for the issue. Instead, they offered to sell me an upgrade, but then said it wouldn’t be available until the next day. When it finally became available, I was shocked to see it was the exact room I had booked in the first place, but now they charged me an additional $75 per night.

It was very clear they treat guests differently if you book through a third party. On top of that, the resort hits you with endless, ridiculous fees. I expected to pay a resort fee, but they nickel-and-dimed us for everything. Yes, they gave us a $100 credit, but it barely made a dent after all the extra charges.

The only highlight was the food, which was fantastic. Sadly, that was the only positive. After such a stressful and disappointing experience, we will not be returning.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Catherine

Very good

6/10

Pleasant

20 Aug 2025

Lani

I booked two rooms. Treating my son daughter in law and granddaughter. My room was available theirs was not. I have charges to my credit card for food that was to be expected but my son was asked for his credit card and was also charged for food. He arrived late and left at 6 am. I am concerned we were both charged for the same food purchases which consisted of 2 cocktails at pool then morning two breakfast sandwiches and coffee. It is concerning because at check-in I was charged incidental for both rooms why did they need my son’s credit card? I want Westin to know when a family member books two rooms that family member is covering the room. No need to double dip the credit card pool. That’s not hosting a guest in my opinion.

Leisure Family

10/10

Exceptional

18 Aug 2025

Jennifer

Loved our stay and will visit again soon!

Business

10/10

Exceptional

11 Aug 2025

Rebecca

One of our favorite resorts! We go every year! The rooms are a great size and the bathroom had a soaker tub and shower! The view was beautiful! We always have so much fun at the pool- especially the lazy river and slide (which sadly was broken this weekend). It's walkable to Kierland and the Quarter which has LOTs of shopping and food options!

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Suellen

Pillows are very very high

10/10

Exceptional

05 Aug 2025

JASON

It was the off season, so the lobby bar and the scotch library were not open at all. That was a huge bummer. The outdoor Antidote bar was open but the outside temps at 108 degrees was just too hot for the outdoor bar. Also, the lazy river bar only being open on Saturdays was a bummer. Otherwise, the room was amazing, the views, the staff, the room service, all really REALLY great.

Leisure Partner

10/10

Exceptional

25 Jul 2025

Joanna

Beautiful property. Rooms are

10/10

Exceptional

30 Jun 2025

Vanessa

Only thing was having ti pay for parking, I feel it should be covered by resort fees.

Leisure Family

10/10

Exceptional

24 Jun 2025

Brita

Loved our stay.

Leisure Family

10/10

Exceptional

23 Jun 2025

Rachel

Awesome staff!

Leisure Family

10/10

Exceptional

22 Jun 2025

yiran

It is convenient and quiet.

10/10

Exceptional

29 May 2025

Angel

We had our annual girls trip here this year and it was perfect! Memorial Day weekend is very busy! We stayed until mid week so we did have a few quiet days. The hotel is beautiful. All the staff seemed friendly and welcoming. Plenty of room to move around. Very close to shops and restaurants. I would recommend this hotel!

Leisure Friends

8/10

Excellent

08 May 2025

Liliana

Great location

10/10

Exceptional

08 May 2025

Kevin

AC could’ve been better

6/10

Pleasant

05 May 2025

Marija

The property is fine but the staff is not welcoming and kinda rude for most part.

Leisure Self

10/10

Exceptional

30 Apr 2025

Kelii

Great

Business_and_leisure Family

10/10

Exceptional

20 Apr 2025

Timothy

Great

10/10

Exceptional

20 Apr 2025

Amy

Our family stayed here recently in April and we loved the resort! There were many activities for the kids and delicious food options near by. We can't wait to come back!

Leisure Family

10/10

Exceptional

19 Apr 2025

Kristen

Lots of amenities beautiful property

Leisure Family

2/10

Poor

13 Apr 2025

Barry

Needed to leave day early and would not elimínate last night cost which was large.

Won’t book through Expedía in future

10/10

Exceptional

29 Mar 2025

ZOE

Lovely property and great amenities

10/10

Exceptional

28 Mar 2025

Maxwell

Loved our stay! The pool margs need work (very weak/lots of mixer) but overall we will be back. Shout out to the kids entertainment team for all the activities! The outside mall nearby is also great for more activities.

Leisure Family_with_children

10/10

Exceptional

25 Mar 2025

Justin

We’ve stayed here several times with our two elementary aged kids. Very comfortable and great amenities and activities for them/all of us.

Business_and_leisure Family_with_children

10/10

Exceptional

08 Mar 2025

franklin

Westin was fabulous

Leisure Partner

10/10

Exceptional

07 Mar 2025

Marcia

Great golf course, beautiful rooms

Business_and_leisure

10/10

Exceptional

22 Feb 2025

Vanessa Anne

Great Location, beautiful property

10/10

Exceptional

17 Feb 2025

Carrie

Lovely stay. Excellent and responsive staff.

Leisure Family_with_children

10/10

Exceptional

15 Jan 2025

Jonathan

Beautiful property. My preferred place to stay in Scottsdale

Leisure Self

8/10

Excellent

11 Jan 2025

Sarah

Enjoyed our stay here, the grounds and property themselves are beautiful. Conveniently located and they also offer a shuttle across the way to the Scottsdale Quarters which is very nice. The bathrooms are a bit outdated but the rooms are nice. We were also located on the 10th floor and every single morning plumbing noise / noises in the wall could be heard very loudly and clearly from our room close to the elevator. When we checked in the rep at the front desk did not explain anything to me about security deposits or the property. I didn’t love how they charged my card every single day with a resort fee for a pre authorization and then charged me the full amount at the end of the stay while still holding the authorization on my card. I wish this had been explained to me when checking in.

Leisure Family

10/10

Exceptional

29 Dec 2024

Amit

We liked the property. The staff were nice. The pool facilities were very good. The gym was nice. The pillows were too thick for our taste. The resort fee is a bit high. There were a lot of activities for kids during our visit in the Xmas week. Overall, we enjoyed our stayed.

Leisure Family_with_children

10/10

Exceptional

23 Dec 2024

Elena

Fabulous property and location.
Thank you!!
Elena

Leisure Family

8/10

Excellent

16 Dec 2024

Linda

The property's grounds are beautiful, the Keirland mall is next door within walking distance and has nice shopping and restaurants. The hotel itself needs a renovation in the rooms, lobby, and the restaurants are below grade for this type of hotel. I think there is only one main dining room that is blah. The coffee bar is nice but needs a facelift. The lounge needs a complete renovation and some music.

Leisure Pet

8/10

Excellent

15 Dec 2024

Yuni

No children and near the restaurants and shopping centers.

Leisure Family

10/10

Exceptional

08 Dec 2024

Sara L

Quick checkin and the room was very clean

Business

8/10

Excellent

16 Oct 2024

ernest

Very nice property great staff. Good restaurant and bar. Great shopping and restaurants walking distance.

Leisure Family

10/10

Exceptional

15 Oct 2024

Mark Steven

Friendly staff, well maintained, central location, nice golf course with a Ping fitting Center on site, easy parking with no pass required to park, Starbucks on site, tempting dessert display every evening, relaxing lazy river for kids of all ages - recommended!

Leisure Family

10/10

Exceptional

10 Oct 2024

Jonathon

Customer service and cleanliness were top notch! Can't wait to come back!

Business Self

10/10

Exceptional

11 Sep 2024

Kenny

Beautiful property, great staff, very quiet, pool and lazy river were incredible and clean. I will definitely be coming back.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Amber

Such an amazing time. The service is top notch. I cant wait to return

Leisure Partner

10/10

Exceptional

26 Aug 2024

Quovardis

I’ve been to this property multiple multiple times and every time it doesn’t disappoint I was very pleased. It’s been a while though since I’ve been able to attend this property or stay at this property simply because of pricing so I’ve just chosen to stay across the street at the AC hotels and use the amenity at the Weston, but this time I was able to stay at the Westin. It’s been a while, but the service was top-notch Brittany at the bar and restaurant downstairs at the lower lower level was fantastic. Her and her Adrienne were amazing when we first got put into a room on the floor was absolutely horrifying. The floor was hot with no air conditioning. It was nonetheless. I spoke with the front desk about it and we were immediately moved to a great room on 1/9 floor 9044 great view of the mountains in the front of the property. The room was fantastic. The hallway was like ice cold, but that was fine , my only complaint about my stay. I would’ve liked to have known that the outside back patio was not in use because of major reconstruction as well as the Spa, but we were found out through the concierge that there were spa services just no spa available and the two ladies that worked at the spa store didn’t seem like they wanted to sell Spa services because they never even even mentioned they were Spa services. Matter fact my husband asked about the spa they sent us to the old Spa location when we came back and said that turned into a gym, they just kind of chuckled and politel

Leisure Partner

10/10

Exceptional

24 Aug 2024

Nicole

Excellent property!!

Leisure Family

6/10

Pleasant

17 Aug 2024

Susan

I was given incorrect info about the restaurants in the area and directions Pool staff didn’t help with tubes They were all on their phones. The slide was out of service. The room was very nice. Quiet and peaceful. Inside staff very nice. I have never received a final bill which I was told would be emailed. All in all we enjoyed our stay.

Leisure Partner

10/10

Exceptional

11 Aug 2024

Terrie

Pool attendants were great, kind and quick.

Leisure Family_with_children

8/10

Excellent

09 Aug 2024

Christina

One small criticism

I loved it. My only criticism is that the staff bugs a lot when youre in your room. Either to get the room service car or to clean… its kind of annoying and theyre relentless about it

Business Partner

10/10

Exceptional

02 Aug 2024

Anisa

Wonderful experience!

Leisure Family

2/10

Poor

29 Jul 2024

Verified traveler

Nope!

The room was $200, resort fees, and two different taxes added up to $75 more and $45 valet fee to park car for 3 hours! Room was basic hotel room, crowded pool and over priced drinks ($20 for a weak marg)! To top it off no complimentary coffee in the lobby! You would think after we spent almost $500 for one night in a crappy room that they would have coffee. Nope. Such a rip off! Never again! We are local and they need us for the summer and what a waste of our money!bathroom Sink was burned, room hot and a total rip
Off to locals!

Friends_and_family Family

10/10

Exceptional

27 Jul 2024

Terri

Great for kids

It was a beautiful stay. We took our 5yo grandson in an overnight staycation and he had a great time in the pool with all the kids' amenities. Wait staff at each restaurant were fabulous. Lovely grounds. Highly recommend.

Friends_and_family Family

10/10

Exceptional

25 Jul 2024

Amy

Beautiful facility, excellent pools, wonderfully clean and spacious room. The shower was amazing - great pressure

Leisure Family

6/10

Pleasant

24 Jul 2024

Aida

Nice hotel

Beautiful hotel, but service was not great. Place had a conference that weekend and it was so crowded, couldn’t even get a cup of coffee easily!

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

Tammy

The best o

Was amazing as always !

Friends_and_family Family

10/10

Exceptional

19 Jul 2024

Brian

Very safe area and convenient to shopping.

Leisure Family

8/10

Excellent

12 Jul 2024

Shawn

The property itself is really nice inside and out. Of course at a place like this they overprice just about everything so be prepared for the sticker shock of just about everthing.

We went to the lazy river area which was pretty cool. Just know that outside public can pay for a pool pass here so it was pretty crowded with non hotel guests which is okay but would have been nice with less people around though. To get away from the kids at the other pools, they do have an adult only pool area which was nice and quiet. No outside service unlike the other pool area so that was a bummer but all in all it was a more peaceful experience.

They have a gym that we used and it has the basics of what you would need for a good workout. It was clean and spacious.

All in all it was good experience. The cons I would say is we did experience a little rude bartender guy at the pool. I think a little more cleanup around the pools after they close would be beneficial. We returned to the pool area early next morning as there was still trash from day before by the poolside. Lastly, forced to pay for parking is a bit much. Most other resorts ive been to do not make you pay for parking so thats a turn off for sure.

All in all though, I'd recommend going here.

Leisure Partner

10/10

Exceptional

09 Jul 2024

Lilia

The property was just as pictured and for the conference we attended it was very spacious. The shopping center close by was great.

Business_and_leisure Partner

6/10

Pleasant

06 Jul 2024

Aida

Don’t stay there if a conference is happening.

The Westin Kierland was very clean and the room was spacious and comfortable. There was a conference at the hotel for this weekend, which made it very difficult to even get a cup of coffee or have the phone answered when we called with a problem. Our stay was not great because a) when we walked in the AC in our room was not working. We could not reach anyone by phone to get someone up there for quite some time when we finally did. They said they’ll send someone up when they can so we went to the pool, came back over four hours later and it was not fixed so we had to call again and I reached out to hotel.com to help me fix it. B) Waited in line for about 45 minutes to get a cup of coffee in the morning, c) Staff by the pool were grumpy and even rude. The moral of my review is; don’t stay there if a conference is taking place.

Friends_and_family Family

10/10

Exceptional

01 Jul 2024

Cassandra

Perfect stay with our pup, love this place!

10/10

Exceptional

30 Jun 2024

Erika

This property is top notch! If you’re looking to have fun with your loved ones or get some relaxation in, this spot will have you covered. 100/10. Will be returning!

Leisure Friends

10/10

Exceptional

29 Jun 2024

Ron

Very comfortable

Leisure

10/10

Exceptional

24 Jun 2024

Shelby

Great people