Name: Holiday Inn Express Phoenix North Scottsdale
Address: 4575 East Irma Lane, Phoenix, 85050, US

10/10

Exceptional

27 Jul 2026

Jaime

Very clean rooms ,excellent breakfast included. Very nice friendly desk service.

10/10

Exceptional

26 Jul 2026

Chandi

Stay here when we travel to Mayo clinic and love this place. Beds comfortable and rooms are clean and roomy. Breakfast is great and the staff is super friendly

10/10

Exceptional

26 Jul 2026

Chandi

Have stayed here several times on trips to Mayo Clinic and will do so again. The rooms are clean and spacious and the beds comfy. The breakfast is great and the staff is super friendly.

10/10

Exceptional

25 Jul 2026

William

Breakfast was decent. I would recommend staying here.

8/10

Excellent

21 Jul 2026

David

The bar/restaraunt was closed. Property is old but the price was right.

Partner

10/10

Exceptional

20 Jul 2026

Nicole

My cheer team loves the hotel and stay

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Charissa

Booked to attend an event at the Desert Ridge Improv and was a great location. I would drive instead of walking to the venue it was a little further than I thought especially walking in the Phoenix heat! The property was nice the rooms were clean I would book again.

Self

10/10

Exceptional

17 Jul 2026

Morgan

It was very nice, close to MIM.

Family_with_children

10/10

Exceptional

17 Jul 2026

Nora

Very clean, comfortable room, good breakfast choices

10/10

Exceptional

15 Jul 2026

Jonna

Our multiple night stay was wonderful. Location to Mayo Clinic and the Desert Ridge Marketplace was a plus!

Family

10/10

Exceptional

13 Jul 2026

Crystallyn

Property was clean. Elevators sounded a little scary. Parking was good. Staff very helpful and friendly.

Friends_and_family Family

4/10

Poor

11 Jul 2026

Victoria

So we stayed at this hotel 2 times in a week for 1 night each. 2 different rooms on 2 different floors. The first room was in decent shape, but the charging ports didn't work with our devices, which was a huge bummer. The second room was worse off; the shower was dirty, and there was paint chipping on the door frames as well. The staff member who checked me in was very unhelpful. She did not explain anything at all. She literally walked up and said, \"Checking in.\" I said yes. She asked for my last name, and I gave it to her. She asked for my ID and credit card, and then she told me to tap my card. When I saw she was charging $150, I asked to confirm it was the room deposit, and she said yes. That was the entire exchange. No information on breakfast, the pool, or check-out. Nothing. She even handed me papers to sign without so much as an attempt to explain what they were. Not even a word. It's a real bummer because I love staying at Holiday Inn, as they're usually very well taken care of, and the staff is very nice. But I feel like this lady really hates her job, and both rooms were lacking, unfortunately.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Farida

Front Desk Staff are very conservative with their friendliness. Very little to almost none was said to make us feel welcomed at check-in. Almost NONE was said at check-out to feel appreciated of our decision to stay there.
Our first room A/C was not working. We were very understanding and patient.
The manager, Victor is the only hotel personal that we see friendly and helpful.
Our 2nd room A/C was working a little better but still not cooling to our liking. We were only there for 1 night and left fairly early in the morning.
Overall, I didn't leave feeling like I would choose this hotel again. There are many options out there that I would give them a chance rather than going back to this hotel knowing what I know to expect which is not very much.

6/10

Pleasant

08 Jul 2026

Marti

Didnt get told that you have to insert card into a slot to get electricity stumbled around with a light from my phone till i found the little slot on the wall with instructions should of been told that by staff when checking in also room never cooled down lower then 77 i didnt complain because i figured it would cool down thru the nite but it didnt breakfast was ok staff doing the breakfast were very nice also pool was very dirty and no pool toweles i had to go in and ask for towels. I will not stay there agin

Family_with_children

10/10

Exceptional

08 Jul 2026

Roderick

Clot to the Mayo Clinic

Self

10/10

Exceptional

25 Jun 2026

Luis David

.

8/10

Excellent

21 Jun 2026

Marlene

We were looking forward to a “staycation” and mostly choose Holiday Inn Express as a means for consistency, pool, and having breakfast included.
The staff wasn’t super friendly upon check in.
The room was clean and comfortable and what we expected. We were given a bag with bottled water and note that the pool would not be available and under maintenance. I decided to go down to the front desk to maybe check out since having a pool in June was important to us. She then informed me we could use the pool to the adjacent hotel( Hilton). No specific instructions like needing to go through their lobby to get a Hilton key. It would have been logical to have all that information on the paper other than the pool was closed.
It seemes like in general most of the staff was just there do their job and not very friendly. The one exception was of all people, one of the maids who was cleaning rooms. With so many options for hotels these days, each one should be going above and beyond to keep customers returning especially in the hot summer months.

Partner

10/10

Exceptional

15 Jun 2026

Billy H

Very clean room and the breakfast was was outstanding. The property was well maintained and staff was friendly.

Self

10/10

Exceptional

14 Jun 2026

Steven

Such nice staff and great location, my dad has been staying while using Mayo Clinic for his health. Thanks for the great service. They have been wonderful to accommodate him and his RV with parking. Thanks so much for making his experience a welcoming one under the circumstances.

Family

10/10

Exceptional

14 Jun 2026

Daniel

The room was nice and staff were very friendly, the property was close to all kinds of dining options

Partner

10/10

Exceptional

14 Jun 2026

Jesus

Very clean, employs very nice, elegant

8/10

Excellent

13 Jun 2026

Mitch

Everything about my stay was just fine. Truthfully I’ll stay here again, just not room 206. The television is the worst. Nearly all the button wouldn’t work and other one’s would only work if held inches away from tv.

Oh yea, shower drain had some white chunks in the drain for two days. But I can live with that. Breakfast was great, except for the incredibly slow coffee machine.

But like I said, I’ll very likely stay here again. Location is perfect!

10/10

Exceptional

11 Jun 2026

Debbie

A sparkling clean room with comfortable bedding and lots of pillows. Due to our schedule we requested and were granted an extended check out. Breakfast had lots of options and was very tasty.

Partner

4/10

Poor

09 Jun 2026

Christopher

The hotel is situated approximately 150 feet from an 8 Lane Freeway not a great place if you’re a light sleeper even with earplugs I had phoned the hotel before booking and they assured me it was quiet inside and then they refused to refund my money for the remainder of my stay so I can move somewhere else so all in all not very happy with the experience

Self

8/10

Excellent

06 Jun 2026

craig

Great place for the price!

Partner

6/10

Pleasant

04 Jun 2026

Diana

Positives: HOT, freshly brewed coffee is available 24/7! Yippee!
Breakfast was very tasty.

Negaitives: Everything seemed clean but when my husband stepped out of bed in the morning, his feet landed on clipped finger or toe nails. That was a little gross. I guess they don't vacuum every day.
I thought this place was unique because when I booked, no mention was made of an additional charge for parking. However, at checkout there was an additional \"destination fee\" and a \"fee\" that totaled about $10. I was told this covered the amenities (e.g. parking, pool, etc.). Why aren't amenities park of the room rate. These hotel practices strike me as a bit deceptive.
Initially no luggage carrier was available when we checked in. I mentioned this and within minutes 2 were available. Should I have to ask?

Partner

10/10

Exceptional

04 Jun 2026

Jon

Property was newer and well maintained and clean. Most staff were friendly. Plenty of parking, nice location for the price.

Self

10/10

Exceptional

03 Jun 2026

JOEL

👍

Self

10/10

Exceptional

03 Jun 2026

CHANG HYUN

Good

Business

10/10

Exceptional

31 May 2026

Guillermo

Great

Friends

10/10

Exceptional

30 May 2026

Tracy

The room was very clean. The staff was very helpful. Good breakfast choices. The location to the Mayo clinic was excellent. We stayed in room three thirty and the air conditioner was extremely loud.Which woke us up a lot during the night. I did not like the $150 deposit you have to give. It takes 3 to 4 days to get back. I'm on a limited income and that makes it harder for me. Overall, everything was good.And I would stay there again. We stayed in room three thirty and the air conditioner

Partner

10/10

Exceptional

29 May 2026

Kelli

We loved everything about this hotel. It’s clean, convenient, and the breakfast is awesome! We can’t wait to be back!!!

Family

10/10

Exceptional

28 May 2026

Doris

Clean room,excelente staff

Self

10/10

Exceptional

27 May 2026

Katelyn

Amazing stay. Room was cozy, quiet and warm. Everyone was great!

10/10

Exceptional

25 May 2026

Cathy

Comfortable bed, spacious room, good breakfast, quiet, nice staff.

Partner

10/10

Exceptional

24 May 2026

Roberta

No issues Pleasant stay breakfast was good I had no issues

Partner

10/10

Exceptional

24 May 2026

Luis

Everything was excellent but one observatio the shower curtain did have some wear and tear and needs to be replaced.

Family_with_children

10/10

Exceptional

23 May 2026

Steve

Nice people, clean and organized environment. Thank you!

Self

10/10

Exceptional

23 May 2026

Michelle

Hotel was very clean. Staff were very helpful and allowed us to check in an hour early. 100 % Recommend

Partner

10/10

Exceptional

23 May 2026

Jayne

I liked everything about the stay, all the staff were excellent. Customer service top notch. The rooms were spacious, clean and quiet.
This is my second year staying here and I will be back.

Family

8/10

Excellent

23 May 2026

Marisol

Stayed here because it was close to family in the area.

Family

6/10

Pleasant

23 May 2026

john

We have stayed at this hotel many times in the past. We have always found it to be a high quality hotel and experience.
However the staff member that they put in charge of the front desk is horrible and condescending to guest. She was very unhelpful when we had a problem and advised us to take care of the issue ourselves.\"We did\"
Than there were the men coming into the hotel that were not guess and leaving an hour later and they would stop by the front desk and talk to the lady \"if that's what she is\". She acted and looked like something out of nightmare on elm street. P.S. more than one other guess commented on \"it\" and wasn't happy that \"it\" was the face of the front desk.

Family

2/10

Poor

18 May 2026

amanda

The night lady \"1030pm\" was extremely sick coughing and spreading germs all over not sure if it's related but both my kids are now sick my daughter has a medical condition and we needed to use the bathroom she said it was locked and then slammed her stuff down and bagged the walls all the way to bathroom because my daughter had to use the bathroom
The next night sat we went to dinner and the door front was locked me and 3 kids had hands full couldn't get to my key my son ran into the sliding door cause it didn't open she stood there for a few minutes and wouldn't open door then a nice guy came behind us and opened it she said sorry didn't see you when in fact she did as she look when my sons head hit the window she is very disrespectful and does not deserve to work at a front desk I will be filling a ADA complaint for violating my daughters disability and calling the health department as she is spreading something to people and should not be at work in that condition dealing with customers
She was extremely rude and I talked to the morning lady Allison 3x and asked to speak to a gm or manager
When I checked out they wouldn't give me a print out cause I paid by Expedia even though $150 was charged by them I have staked at multiple Expedia booked properties and never have I had this kind of experience horrible customer service
The breakfast even free is not good
Freezing Cold pool not enough towels and they guard them along with toilet paper the lights in room too locked

Family_with_children

10/10

Exceptional

16 May 2026

Katherine

The property felt safe. It was quiet and cool in our toom

Partner

10/10

Exceptional

16 May 2026

Daniel

The property is in a area with lots of options for food and entertainment it was well kept and very friendly staff

Partner

8/10

Excellent

15 May 2026

Derek

I went to the pool one evening. The pool area could have used some attention, dirty towels were left out, which is the guest being lazy but the towels were so small, like hand towels and very thin. There was one last one I used. I live staying here, so convenient for the Mayo clinic, been coming here for years.

Partner

10/10

Exceptional

15 May 2026

Shirley

Just wish you had coffe in the room.

Partner

10/10

Exceptional

15 May 2026

Michelle

The hotel and rooms were spacious and very clean. Breakfast was hot, the coffee was good, and parking was totally fine. Overall, a solid and comfortable experience. Would stay here again!

Friends_and_family Family

10/10

Exceptional

14 May 2026

Gargi

Staff was kind and helpful. Breakfast was delicious, had a lot of options. Room was very clean and comfortable.

Self

10/10

Exceptional

12 May 2026

Mary Lou

Breakfast good, in spite of of being right by the highway it’s a pretty quiet place. This is our fourth day so we knew what to expect and we do go back because it’s very convenient for Mayo Clinic.

10/10

Exceptional

11 May 2026

Lance

Felt everything was just right. Clean facility and comfortable room. Love the soaps in the shower and sink area were in dispensable containers. Even the sink was slanted and water drained very well and didn’t pool up. Woke up and couldn’t wait to enjoy free breakfast and they grounded the coffee beans. Excellent price for the room. That is what I like, a clean comfortable room at a reasonable price and I got it.

Partner

10/10

Exceptional

11 May 2026

nikeeta

Clean. Quiet. Good amenities. Convenient location

Partner

8/10

Excellent

11 May 2026

Jo

The room was clean and quiet and the property is well taken care of.

Self

8/10

Excellent

10 May 2026

Benjamin

Yes

Family

10/10

Exceptional

10 May 2026

Melanie

Comfortable stay. Front desk was very accommodating.

10/10

Exceptional

10 May 2026

Brenda

Hotel was very clean. Comfortable beds, amazing breakfast. Will definitely stay there again

Partner

10/10

Exceptional

08 May 2026

Bruce

I like this property. I’m not a fan of no longer having coffee or water bottles in the room. But everything else is good

Self

4/10

Poor

08 May 2026

Susan

I made reservations for a handicap accessible room but hotels.com canceled my reservation inexplicably and I had to take a regular room. My wheelchair barely fit in the narrow bathroom with no grab bars. I ended up with bruised knuckles trying to take care of basic bodily functions

Friends_and_family Family

10/10

Exceptional

08 May 2026

Jane

Nice hotel overall. Pool area wasn’t real big.
Felt safe and comfortable.

Partner

4/10

Poor

08 May 2026

Jessica

Hotel is away from anything convenient except for a liquor store. Rooms have a cheap feel. Our tv remote wouldn’t work & we received no effective help from front desk staff. Would not stay here again.

Partner

10/10

Exceptional

07 May 2026

Jason

Easy peasy basic clean and everything you need. Breakfast way better than I was expecting!

10/10

Exceptional

07 May 2026

Andrew

Breakfast was good, parking was not an issue.

10/10

Exceptional

06 May 2026

Luis

Hotel was excellent. Very clean and well maintained. Staff were helpful and everything was ready upon our arrival. Very recommended and we will keep using this establishment moving forward.

Friends_and_family Family

10/10

Exceptional

05 May 2026

kasondra

Comfy and clean, no dining options..

Self

6/10

Pleasant

05 May 2026

Amanda

Very loud with the freeway. Do not get a room facing that way..

Friends_and_family Family

10/10

Exceptional

04 May 2026

Ronak

Very clean hotel one of the best breakfast and friendly staff ..

Family

10/10

Exceptional

04 May 2026

Jonathon

The breakfast and coffee is amazing. The lady at the front desk when I checked out was very nice and hot af

Self

10/10

Exceptional

03 May 2026

Elaina

Easy parking, quick check in, free breakfast. The attendant at breakfast was very attentive and he always made sure tables were quickly wiped for and ready for the next guest. Food was restocked regularly. Coffee is grind on demand machines and was delicious.

Friends_and_family Family

8/10

Excellent

03 May 2026

Michelle

Great location, noise from freeway can be heard. Could be cleaner.. needed a good dusting.. otherwise ok. Breakfast great.. large variety.. staff friendly.

Partner

10/10

Exceptional

02 May 2026

Shani

The bed and pillows were great. The dark blinds were awesome as we wanted to sleep in a bit. The room was spacious and had everything we need.

Partner

10/10

Exceptional

02 May 2026

Kathleen

Enjoyed the cheese omelet breakfast

Self

10/10

Exceptional

01 May 2026

Janet

The staff performed excellent job and the breakfast is fresh.

Partner

8/10

Excellent

30 Apr 2026

Roderick

Great breakfast!

Self

10/10

Exceptional

29 Apr 2026

Veronica

Everything is great and location

Partner

10/10

Exceptional

29 Apr 2026

Michelle

It was nice and convenient to have breakfast and then get back on the road

Family_with_children

10/10

Exceptional

28 Apr 2026

Erica

Breakfast was good. It was missing fresh fruit, and the waffle mix but I wasn’t gonna have either one anyway our room was very clean. We just needed to stay overnight from a long trip..

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Lucy

Everything was great !

Partner

10/10

Exceptional

27 Apr 2026

Robert

Convenient and well maintained.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

steve

Hotel is good for the price

Self

6/10

Pleasant

26 Apr 2026

Beatrice

Air conditioner unit in the room was unlike any other comparable hotel room A/c. It was extremely loud . Also the freeway noise was bothersome. The hotel itself is clean and the breakfast selection is good.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Rebecca

Breakfast was standard with a very nice person maintaining it. She let me know when my pancakes were done.

Family

10/10

Exceptional

26 Apr 2026

Clarisse

Good location and clean amenities. We enjoyed our stay. Breakfast is great as well.

Family_with_children

8/10

Excellent

25 Apr 2026

Connie

I liked everything about this stay except for just one thing. The room was clean & spacious, loved the lighting, many usb plug-ins, the bed very comfortable, bathroom large and nicely ordered, breakfast good, parking plentiful, the 24-hr, fresh-brewed coffee machine make excellent coffee w/all the fixings. I didn't try the TV or pool, but always go for a hot tub (which was great). The pool looked good, and was large, but I don't use pools.
The one thing keeping me from awarding 5 stars for our one-night stay...
Since I'd forgotten my bathing suit coverup, I wrapped a bath towel around me to go to the hot tub. I figured there'd be pool towels there, so I wouldn't wet my bath towel. There were no pool towels, so my spouse went in search of some. They did bring some, but they were relatively tiny; smaller than the bath towels - about the size of kitchen towels. After the hot tub, I used the little, hand-towel-sized 'pool towel'. It soaked quickly, and I still wanted a dry one to wrap around myself to make it back to the room in my wet suit (without using my bath towel). I went to get another, and spouse asked me to get one for them. But there was one one left (how many did they bring; there was only a handful of people in the area?) Although I'm small, I couldn't even get the little towel fully around my bottom half for the walk back.
Other than the 'pool' towels, I really liked this accommodation, and would definitely book it again.

Partner

10/10

Exceptional

24 Apr 2026

Michael

Clean rooms, comfortable beds, great location, very ample parking. Small, slow elevator

10/10

Exceptional

23 Apr 2026

Bart

Very clean and spacious room. Great value for the price.

10/10

Exceptional

21 Apr 2026

Kimberly

Front desk staff were very nice and helpful. Parking was easy and breakfast was OK. It was nice to have free food in the morning.

Partner

10/10

Exceptional

20 Apr 2026

CONSUELO MARTINEZ

Location, plenty of parking, guest rooms are serviced daily. The complimentary continetal breakfast offers a variety of choices for everyone. The food isfreshly prepared daily and as a bonus coffee is available 24/7. The cater is super friendly, anthe dining area is monitored by a \"wait person\" who wet wipes the tables as the guest departs.

Family

10/10

Exceptional

18 Apr 2026

Ellen

3 friends needed basic accommodations where we could comfortably share a room for one night. We were pleased to find a room with 2 beds plus sleeper sofa. Our room and the hotel were modern and clean it was quiet, and the included breakfast had good options, presented well. Very satisfied with our stay - it was just what we needed.

Friends

10/10

Exceptional

16 Apr 2026

BARRY

clean rooms, great staff

Business

10/10

Exceptional

14 Apr 2026

Jamie

Breakfast was fresh and really good and there was always parking stalls available!

6/10

Pleasant

13 Apr 2026

Lawrence

This is the second stay at this hotel within the past two weeks. My first rating was 5 stars, but I'll have to downgrade to 3 for the latest stay. Don't get a room on the west side of the hotel. It faces the local freeway and you hear all the traffic noise. Also the A/C unit sounded like a propeller airplane whenever it cycled resulting in a mostly sleepless nite.

Partner

8/10

Excellent

13 Apr 2026

David

Overall, a good stay; clean property and room, however the room was nice but a bit narrow, and the elevator lobbies were tight to maneuver. The staff was friendly, and breakfast was consistently good.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Luisana

Staff has excellent customer service. Hotel is clean.

Partner

10/10

Exceptional

10 Apr 2026

William

.......