Sonesta Suites Scottsdale Gainey Ranch

United States , Phoenix Area - AZ
SCOTTSDALE, 7300 E Gainey Suites Dr
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100 reviews shown

10/10

Exceptional

25 Apr 2026

Emanuele

Clean room and pleasant staff and breakfast.

Family

10/10

Exceptional

24 Apr 2026

Kim

Great clean place to stay. Wonderful service and amenities.

Self

8/10

Excellent

22 Apr 2026

Greg

The room and bed were very comfortable. The plumbing had an odd noise that would start up but not from our use of the water. The staff was okay but every time I stepped up to the customer service counter I did not feel like I was the priority.

Family

6/10

Pleasant

22 Apr 2026

Joseph

The toilet in our room was a wobblier- It needed to be tightened up. Staff was GREAT!! Very accommodating to my difficult wife. lol

Partner

8/10

Excellent

21 Apr 2026

Arthur

Bed was too soft for me and had a very sore back in the mornings. Really my only complaint

Partner

10/10

Exceptional

21 Apr 2026

Myles

Excellent breakfast , happy hour, awesome staff

10/10

Exceptional

20 Apr 2026

Edisa

We had an excellent experience at Sonesta. It was our get away weekend and

10/10

Exceptional

20 Apr 2026

James

Great breakfast. Our families second stay. We will be back.

Partner

4/10

Poor

19 Apr 2026

Melissa

Breakfast was good but staff were abrupt with closing. Literally removed coffee pot while I was in line. Management was kind and gave kids bears, but cleanliness was an issue esp rooms/bathrooms.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Wade

Getting older but nice

Family_with_children

10/10

Exceptional

17 Apr 2026

Lee

Beautiful property in great location. Good breakfast (although I wish it were open past (9:00 am) and happy hour.

Partner

2/10

Poor

14 Apr 2026

Charlie J

we had room booked from the 8-12th. however after arriving, and going to the room, i couldn’t stay any longer. The couch in the common area was disgusting and unfortunately after i sat on it, the entire night was spent in the shower. i was getting bit by something. i don’t want to know, we wound up booking somewhere else, and working on getting the refund. biggest issue with expedia. i cannot recommend this place at all

Partner

10/10

Exceptional

11 Apr 2026

Eugene

Great resort like feel... terrific and friendly staff, delish breakfasts, and awesome pool-hot tub! Perfect getaway. 😊

6/10

Pleasant

10 Apr 2026

Samantha

The rooms are very very old and in need of upgrading but wouldn’t be so bad if they were cleaned properly. The pipes banging when you use the sink are disruptive and then the ones above banging in the night when people use the washroom. Curtains are stained and old. There is no oven despite there being a kitchen, the remotes were dirty and the dishes were dirty from previous use. Dirty elevator with no safety buttons in tact. Staff were hit or miss, one day good one day terrible.
Pros: pool was nice and free breakfast and happy hour were good

Family_with_children

8/10

Excellent

08 Apr 2026

Stacey

Cleaning service comes to room every other day.

10/10

Exceptional

08 Apr 2026

Colleen

Place was awesome!!! Nice pool nice bar area and free happy hour and free breakfast!!! This place is a resort not a hotel!! Had everything plus more!!! Highly recommend!!! Even let us check in early!!! 10/10

Partner

8/10

Excellent

08 Apr 2026

Mark

Property is well maintained, and the room was very nice

Family

10/10

Exceptional

08 Apr 2026

elise

We had some issues in the bathroom upon check in. The TP holder crashed to the floor and the toilet is a little wobbly. We were able to get the holder fixed. We asked housekeeping to clean the mirrored closet doors as they were covered in dots.
Also always had to ask for another set of towels as there were 4 of us and 3 sets of towels.
The rooms ate also very short in outlets for charging devices. With 4 people we had a lot of devices that needed plugging in. Had to have them in the kitchen.
We loved the breakfast and that there was a menu change every day but thechours are too short. We had to jump out of bed and get our food and bring it back to the room. I think that area is prone to more people on vacation not business people. We like to sleep in and relax!

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Douglas

Clean room, nice grounds, great location to enjoy Scottsdale. Some kitchen features in the room seemed a bit dated, but it did not detract from stay.

10/10

Exceptional

07 Apr 2026

Natasha

We enjoyed our family vacation in a two bedroom suite.
The swimming pool was great and well maintained.
The staff was very friendly and helpful.
The lobby/pool bar had great service. Shad and Richard made our stay great with good bar service.
The breakfast options were endless and the pancake bar was great with all the topping options.

Family

10/10

Exceptional

07 Apr 2026

Kristin Lynn

We had a great stay! The staff was very friendly and we were given a wonderful room upgrade without even asking! Happy hour and breakfast were both nice to have. The pool was a very nice size, although it was a bit chilly. The location can’t be beat and I would definitely return here!

8/10

Excellent

07 Apr 2026

ben

Slightly confusing room type - thought it was 2 queen beds and a king bed but it was 2 queen beds and sofa bed so check carefully on listing
Asked for extra duvet at reception for sofa bed and was told cleaning staff had gone home.
Could have been friendlier
Breakfast was good for complimentary
Sunbeds by pool in short supply and ran out
Useful that the pool opened early

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Cristal

Staff was nice
Breakfast was okay
Pool was cold
Elevator was broken
Shower drained pretty slow
Beds were comfy and the kitchen was nice

Family_with_children

8/10

Excellent

06 Apr 2026

Tonja

It's pet friendly

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Javaid

Yes

6/10

Pleasant

03 Apr 2026

Laurie

The breakfast was good. The kitchen was not well stocked…2 plates, 2 forks… the staff was great.

Partner

8/10

Excellent

02 Apr 2026

Sean

Breakfast and happy hour were awesome

Partner

10/10

Exceptional

02 Apr 2026

Martin

The staff was really friendly and helpful. The rooms were nice and the outdoor courtyard was beautiful. Location was great too.

Family_with_children

10/10

Exceptional

02 Apr 2026

Nicola

I stayed for three nights with my 16 yo daughter. Great place for a mother/daughter trip! The breakfast had variety and was very well attended to, the pool area was clean and well-maintained, and the rooms were comfortable. Staff were very friendly. I would definitely stay here again!

10/10

Exceptional

29 Mar 2026

Nan

Great layout and amenities. Hallways are a bit long and dark, could use some refreshing Breakfast buffet good

10/10

Exceptional

28 Mar 2026

Brian

Good

8/10

Excellent

28 Mar 2026

Jimmy

Great overall value and the happy hour is a cute touch. Kids loved that part of the early evening.

Family_with_children

8/10

Excellent

27 Mar 2026

Ronald

Didn’t come to clean my room til almost 4 pm. Originally left 1 washcloth in the room for three of us. Had to call room keeping and of course didn’t speak English. Then no communication between that housekeeper and the lady that came to clean the room as she also gave me new towels.

Family_with_children

10/10

Exceptional

27 Mar 2026

Karlene

Great breakfast and happy hour.

10/10

Exceptional

24 Mar 2026

Carla R

Very clean, friendly staff, nice amenities and close to everything. Could use a refresh, but overall very happy with our experience.

10/10

Exceptional

24 Mar 2026

Nancy

The staff was friendly and very accommodating. The rooms were great and the grounds were beautiful.

Family

10/10

Exceptional

22 Mar 2026

Stacie

Loved the hot cookie, the breakfast and cocktail hour.

10/10

Exceptional

22 Mar 2026

Madhavi

Great property, pool area was lovely, 2 bedrooms with 2 bathrooms was perfect for our family of four. Enjoyed the free breakfast and happy hour, staff was great.

Family

8/10

Excellent

21 Mar 2026

Jennifer

Everything was clean and all staff friendly It was very hot during our stay so I believe they filled very cold water in the pool Other than kids hard for adults to take that much cold water But overall a great experience

Partner

8/10

Excellent

19 Mar 2026

Jennifer Lynn

It was very nice and comfy pool was a little cold but I'm sure it won't be soon

Partner

6/10

Pleasant

18 Mar 2026

Leigh A

The pool was freezing - very uncomfortable. But the pool area was nice and the hot tub was fine. The rooms are quite outdated and could use a refresh. Staff was adequate, but not overly friendly or anxious to make your stay the best it could be. Wonderful location - central to all things Scottsdale. Sprouts Grocery walking distance was amazing.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

michael

great stay, pool should be heated, great surroundings

Partner

6/10

Pleasant

16 Mar 2026

Giordan

Pool was not heated, contrary to what they advertised. The bar/restaurant was closed for dinner, also contrary to what was advertised.

6/10

Pleasant

15 Mar 2026

William

Property is nice just out dated. I requested and paid for a courtyard view suit with a balcony however I had a small room with a view of the roof. Could t see the courtyard or pool as requested. Staff was friendly but cost of everything high.

6/10

Pleasant

14 Mar 2026

Mark L

The hotel, property, and surrounding area were truly wonderful. Everything was clean, well‑kept, and inviting, and the staff were consistently warm and helpful throughout my stay. It’s a beautiful place to relax, and the overall atmosphere made the trip very enjoyable.

My only real disappointment was the bar being closed except during Happy Hour. I was told this was due to staffing issues, but it still impacted my experience. When I choose a hotel, two things matter most to me: location and whether it has a bar. After a long day, I really look forward to unwinding with a cocktail on‑site, so having the bar unavailable for most of the day was a letdown.

Overall, it’s a great property with excellent staff, but the limited bar hours kept it from being the perfect stay.

Partner

6/10

Pleasant

14 Mar 2026

joey

Poolside bar was not open, pool not heated and no towels in the room. Towels finally arrived for 1 person and had to call again for 2 more sets.

Friends_and_family Friends

8/10

Excellent

13 Mar 2026

Elizabeth

No coffee in room.

Family

8/10

Excellent

12 Mar 2026

Janet

Late check in do to delayed flight and we had been shut out. We had to wait over 30 min for commuter to finish its closing. We were then charged for that night again.

Family_with_children

10/10

Exceptional

08 Mar 2026

tami

Clean and beautiful grounds.

Family

8/10

Excellent

08 Mar 2026

Laurie

Beautiful grounds, convenient parking, nice location next to a shopping/dining area you can walk to. Rooms could definitely use some updating.

Partner

6/10

Pleasant

06 Mar 2026

Jill

Pool area very nice. Breakfast was good. Happy hour was fine. Room was very small and needs updating as well as window cleaning.

Partner

8/10

Excellent

02 Mar 2026

Michael

Have stayed here several times over the last couple of years. Some of the perks are good;
Breakfast buffet and happy hour. Non service
Of rooms not so much. Stayed 4 days and
Requested service on 5th, now 3:10 PM and
Nothing as yet. Think there should be regularly scheduled room service as in most hotels.

Partner

10/10

Exceptional

02 Mar 2026

Jerry

Pool was amazing and never any issues finding a seat and you can’t beat happy hour!

Partner

6/10

Pleasant

02 Mar 2026

Matthew

Plenty of poolside seating. Onsite laundry was recently upgraded.

6/10

Pleasant

01 Mar 2026

Joleen

The pool is shaded, the hot tub is small, the rooms are dated in dark browns and early 2000’s finishes. Overall overpriced.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Kimberly

Nice and clean facility. The morning breakfast and evening happy hour are a nice touch. Great staff. Also within walking distance to a shopping center and restaurants.

4/10

Poor

01 Mar 2026

Sevag

Tow things were good, beds and costumer service of the front desk. Charged for parking in desert although we have free parking (disability parking); been charged for breakfast although we had it one day and it was very poor breakfast not even compatible with European hotel breakfast, located in far village at the border. Charged for 3 days room cleaning, and resort policy for room service and cleaning is every other day, and we had the service the night before checkout (one time), we talked with front desk and we got refund for one day only. not going back to this place.

8/10

Excellent

27 Feb 2026

Jennifer

Wonderful staff. Very friendly and helpful.

10/10

Exceptional

26 Feb 2026

Laura E.

The staff was amazing

8/10

Excellent

25 Feb 2026

Ann

Room is nicely updated except for the bathroom. The kitchen has full size fridge, stove top and eating and prep space. We enjoyed the breakfast and the happy hour.

Partner

8/10

Excellent

24 Feb 2026

Heidi

Staff has been excellent along with the Happy Hour and breakfasts - delicious!

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Lyle

Everything was great, Nice property, loved that we could walk to nice bars and restaurants in 5 min.

10/10

Exceptional

18 Feb 2026

Hollie

Everything was great! Front desk was so nice. Hotel smelled amazing. Room was very clean. Pool area was beautiful and relaxing. Breakfast was very good. Definitely would stay here again.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Kenneth

Spotless room, very friendly and professional staff. Extremely helpful. Would recommend to friends and family. Overall perfect experience!

Partner

4/10

Poor

15 Feb 2026

Thomas

The pool, the staff and the happy hour are great. But this place is way overpriced. The quality of the furnishings, carpet, etc are the cheapest possible.

Business_and_leisure Self

10/10

Exceptional

14 Feb 2026

Timothy

Very clean and good location

10/10

Exceptional

10 Feb 2026

Patricia

Staff was most courteous. Received a message each day of our stay asking whether we needed any anything. Breakfast was excellent. Rooms were very clean.

Leisure Family

8/10

Excellent

09 Feb 2026

Tenille

Hotel was nice, quiet, and clean. Breakfast buffet was great as well as bartender and the pool area. The hotel itself was very clean and nice, but could defenitley use a lot of updating cosmetically.

Leisure Partner

8/10

Excellent

06 Feb 2026

Zirkle

Very nice - staff was smiling. Appreciate the breakfast and happy hour

Business_and_leisure Self

10/10

Exceptional

03 Feb 2026

Aaron

Yes

2/10

Poor

02 Feb 2026

Bradon

The hotel is beautiful! Unfortunately, we checked in but never used the room because my husband was admitted to the hospital due to a medical emergency. When I called the hotel, asking for help regarding our belongings in the room, explaining that we are from Texas and my husband is in the hospital, the rep showed absolutely no compassion and made no attempt to help me find a solution to storing our items until the emergency was resolved. Instead, she offered to charge me for another night at twice the price. I was forced to leave my husband’s side at the hospital to gather our things. Upon arrival, I realized I had misplaced my room key. I went to the front desk asking for a replacement, explaining to the man at the front desk what I had experienced when I called. He said absolutely nothing to me- just handed me a new room key. This hotel looks nice, but the staff are arrogant, unkind, and unhelpful. Look elsewhere if you don’t like to give your hard-earned money to people like this.

Partner

6/10

Pleasant

02 Feb 2026

Mairaj

Dated , appearing, musty smell permeated all o er.
The the shower and toilet didnt appear very clean there were long strands of hair on shower wall and mold on sides of the stall and the bottom of thw shower stall door

Business

6/10

Pleasant

29 Jan 2026

Troy

Back door was left open most days, no control over guest room acces.
Maintenance cleaning at 730pm not exactly relaxing.

Business

6/10

Pleasant

27 Jan 2026

Laura

The room was average and the hotel needs some updating. The outside ground were very nice but the inside was very dated. My biggest issue was that I had to ask multiple times for new towels (which were supposed to be refreshed every day) and I had a problem with the plug in the bathroom and had to ask twice for someone to come and look at it.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Fred

ALL THE ABOVE VERY FRIENDLY STAFF LOOK FORWARD TO MY NEXT STAY THANK YOU

8/10

Excellent

26 Jan 2026

Kendra

Rooms are big and nice size kitchen area. The only negative is the rooms seemed a little outdated other than that the stay was good.

Leisure Partner

8/10

Excellent

25 Jan 2026

Abigail

Hotel was dated but nice. The room was clean and the facility was tidy. My biggest complaint was the walk-in shower did not have proper drainage and damming so there was water everywhere.

Leisure Family

10/10

Exceptional

20 Jan 2026

Nancy

Clean rooms and friendly staff

Leisure Family

4/10

Poor

20 Jan 2026

Carla

Our short stay was good, complimentary breakfast was good too. Our room was nice and big and all but they didn’t clean it the next morning, not even taking out the trash, nothing. So that wasn’t what we were expecting.

10/10

Exceptional

19 Jan 2026

Shannon

Clean rooms, grounds and the staff was wonderful. Generous selection at the breakfast buffet and the complimentary snacks in the evening were a great bonus! If ever back in Scottsdale this is where I would stay!

10/10

Exceptional

19 Jan 2026

Connie

YES

10/10

Exceptional

19 Jan 2026

Kiley

Great stay

Leisure Family

8/10

Excellent

19 Jan 2026

Helen

The hotel is in a great location for easy access to shopping and restaurants. The rooms were large, fully equipped kitchen and Sprouts market was located in the shopping center next door. I would highly recommend this hotel.

Partner

6/10

Pleasant

19 Jan 2026

Peter

Room was OK, although a bit dated and there were a few small issues including that the shower drained very slowly. The whole place was very noisy and we had to change rooms on the first night in order to obtain a less noisy room.The maid service was annoyingly inconsistent and really inadequate

Leisure Family

6/10

Pleasant

17 Jan 2026

Alison

The heater in the restroom was not working & making a loud noise.

Leisure Family

10/10

Exceptional

17 Jan 2026

SHANNON

Very nice room, great breakfast and close to a shopping center with restaurants.

10/10

Exceptional

16 Jan 2026

Michael

We really enjoy this hotel. It’s a nice facility with great rooms, you have a nice kitchenette, full size refrigerator, and our 2 bedroom, 2 bath had 3 brand new tvs. My wife and I really enjoyed our stay. I am being treated at Mayo Clinic, and this is a perfect location. Really nice restaurant next door too.

Business Family

10/10

Exceptional

14 Jan 2026

Cindy

The staff were particularly helpful and friendly.

Business

8/10

Excellent

14 Jan 2026

Chad

Included breakfast was excellent and the room was nice. Hot tub was also excellent.

The pillows were pretty bad, looked fluffy but your head fell straight through, led to an uncomfortable nights sleep for my wife and I.

The staff was very friendly but oddly didn’t know basic things about the hotel. For example, I was staying on the 2nd floor and couldn’t find the ice machine. Called down to the front desk and they said it was only on the first floor. The next day, I found an ice machine on the opposite side of the 2nd floor. Just strange they didn’t know.

Partner

8/10

Excellent

14 Jan 2026

Nouha

Very nice

6/10

Pleasant

13 Jan 2026

Miguel

sheets had some stains

Business Partner

10/10

Exceptional

13 Jan 2026

Verified traveler

Good spot in Scottsdale for a football weekend…

Leisure Partner

10/10

Exceptional

10 Jan 2026

Richard

The entire experience.

Leisure Family

10/10

Exceptional

10 Jan 2026

David

The staff was excellent, the room was clean and comfortable and the location is outstanding.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Brent

Good start to the day

Leisure

10/10

Exceptional

07 Jan 2026

Dale

Clean room, breakfast, happy hour,

Leisure Family

8/10

Excellent

04 Jan 2026

Katherine

Honest Review- the hotel was outdated but the hotel and rooms were clean. The breakfast was great some days and okay other days. The pool and hot tub were warm and clean. Love the onsite laundry. There was plenty self parking. The free happy hour was nice. There was a ton of staff walking around if you need something. Easy access to hwy. For the cost, I thought it was worth it especially compared to other hotels.

6/10

Pleasant

03 Jan 2026

Karen

We found cockroaches in our room on the last day.

10/10

Exceptional

03 Jan 2026

Dejan

Nice hotel with good amenities.

Leisure Family

10/10