Grand Hyatt Scottsdale Resort

United States , Phoenix Area - AZ
SCOTTSDALE, 7500 East Doubletree Ranch Rd
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100 reviews shown

10/10

Exceptional

30 Mar 2026

Elizabeth

Staying at the Scottsdale Hyatt was great. The staff were extremely helpful for suggestion options to go out, where to eat, and staying safe on the heat.

Friends

8/10

Excellent

25 Mar 2026

Jennifer

Property was beautiful, rooms were nice. My complaints are that our bathroom didn't have a fan, the water pressure in the bathroom sink faucet was very poor and the property’s WiFi is terrible. I had to keep my WiFi off the entire stay (4 nights 5 days)

We stayed over March Break so it was extremely busy, the pools were very murky. Not sure if they’re always like that.

I did love how the property had filtered water stations all over. We love Scottsdale and would try a different hotel next time we visit.

Family_with_children

10/10

Exceptional

23 Mar 2026

Jesse

We were extremely impressed. Great place to take the kids to the pool for a long weekend.

Friends_and_family Family

4/10

Poor

21 Mar 2026

ALAIN

Cleaning staff did not speak any English so failed many times to clean the room even when asked. Impossible to find a pool chair and long service to be waited on at the pool. First night was set up in a super noisy room. Above valet parking / front desk reception. Did accommodate us the next day to switch rooms. Manager at the restaurant was super nice as most of the staff did not know the restaurant had change name so finding your take out order was a challenge. Overall was expecting so much more from a resort.

10/10

Exceptional

20 Mar 2026

Robert

Nice place, but expensive

Friends_and_family Family

4/10

Poor

20 Mar 2026

Mariana De Morais

I stayed at this hotel during spring break. The grounds are beautiful and the rooms were clean, but the Wi-Fi was very poor.

What stood out most were several interactions that made me feel singled out and unwelcome.

At the towel bar, in 38°C heat, I (a visibly pregnant Latina woman, 27 weeks) asked for a cup so I could use the water fountain, which requires either a bottle or a cup. I was told, “sorry, we ran out of cups.” Two minutes later, my husband, a white European male, asked the same staff member and was told, “we ran out of cups, but we have bottles of water,” and he was given a cold bottled water.

On another day, when I asked for towels, the first question I was asked was, “do you have a daily pass?” I said I was a hotel guest, but was told I could not be served without a wristband, one I had never been given. Meanwhile, others in line, including my husband earlier that day, were served without one. I was then asked to wear a generic plastic wristband, despite no one else around me wearing one, to receive service.

When I later spoke to the concierge, the interaction felt dismissive and I was quickly given a blue wristband that, although similar in colour, was noticeably different from those worn but other guests.

These were not subtle differences. Being the only person singled out in these situations was not only uncomfortable, but humiliating.

I can’t speak to intent, but the inconsistency in how I was treated compared to others was clear and concerning.

Family_with_children

6/10

Pleasant

19 Mar 2026

Gitanjali

We went over spring break and it was crowded as expected. However there weren’t enough pool chairs and not enough of the chairs had umbrellas. Everyone walking around trying to find chairs or even getting into fights about it!!
It was prob 95+ outside but the pools were cool which surprised me.
Service around the pool was also sparse and could have been better. The front lobby and valet guys were very nice.
Prob won’t stay here again.

Family

10/10

Exceptional

14 Mar 2026

Kelly

Really nice, welcoming place. Staff is excellent. Restaurants are a little lacking, and the wi-fi in our room was spotty at best.

10/10

Exceptional

09 Mar 2026

Prema

Beautiful property and

10/10

Exceptional

08 Mar 2026

Muhanad

Great place and very exceptional service. I out 4 stars just because there was a bad smell in the room.

10/10

Exceptional

08 Mar 2026

desiderio

Didn’t have time

Family_with_children

8/10

Excellent

25 Feb 2026

Jill

Clean room staff great and friendly

Self

10/10

Exceptional

20 Feb 2026

Amy

We had a great stay and really enjoyed the atmosphere and all of the amenities.

Family_with_children

10/10

Exceptional

18 Feb 2026

Nicole Sue

This place is amazing! From the room, pools, food, drinks and the service... the best! I would stay here again and again!

Family

10/10

Exceptional

16 Feb 2026

Korrie

Everything was welcoming, clean and relaxing.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Carlea

Very nice, super clean, very friendly staff.

Partner

10/10

Exceptional

02 Feb 2026

Jena

Clean, friendly, excellent service ! Can’t wait to comeback!

10/10

Exceptional

31 Jan 2026

Sukhjinder

They let us early check in @ 1 PM..
Clean rooms, very clean over all..
valley staff friendly.
Front desk
Staff was great..

Leisure Partner

8/10

Excellent

21 Jan 2026

James Francis

Nice & plentiful amenities

Business Self

10/10

Exceptional

18 Jan 2026

Evelin

Amazing place!!

10/10

Exceptional

17 Jan 2026

George

Great trip!

10/10

Exceptional

06 Jan 2026

FOREST MASON

Clean, updated, nice staff, good service, good food and drinks. Would definitely stay there again! The main bar area and patio are nice places to hang out. Pool looked inviting tho we didn’t have the opportunity to try them. The grounds are beautiful, well-manicured.

6/10

Pleasant

02 Jan 2026

Juan Pablo

Extremely noisy rooms. Poor quality doors. Poor privacy. Internet not good enough. Great location, pools bar and restaurant. Would not stay again because of the high noise and doors banging all night lingt

6/10

Pleasant

01 Jan 2026

Juan Pablo

The noise levels in the guest room areas are, at times, excessively high. The walls of the rooms, and especially the doors, are of mediocre quality, allowing sound to pass through very easily. From inside the room, you can clearly hear conversations in the hallway, and during the night and early morning hours, the sound of doors slamming is particularly disturbing. For a hotel of this category, replacing the doors should be seriously considered. Guests paying a high rate expect a reasonable level of silence and privacy, which is not the case here.

Additionally, the Wi-Fi quality is very poor. The connection is unstable, slow, and frequently disconnects, making it difficult to work or even perform basic online tasks. For a hotel positioning itself at this level, reliable and high-speed internet should be a given, not a weakness.

10/10

Exceptional

26 Dec 2025

Janay

The lifeguards were amazing with my son on Dec 17!

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Brent

yes

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Fallon

One of the top luxury resorts in Scottsdale! Staff gave impeccable service to help make my family’s holiday stay a success. Richard at the front desk was particularly helpful and we appreciate the extra mile he went for us to ensure our stay was enjoyable and memorable. Pool, food and amenities were top notch. Looking forward to staying here the next chance we get.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

David

Great place! beautiful this time of year

6/10

Pleasant

08 Dec 2025

Bernard

I don;t like the resort hidden fees. Should have checked before making the reservation. It's as much a question of transparency than a financial one.
The music coming form the live band and form the restaurant on the pool side can be heard in our hotel room until 22h.
The employee at the maincounter after working hours is as clueless as a 2X4.

10/10

Exceptional

07 Dec 2025

Kendra

This hotel is amazing. Clean and new feeling. Luxury feel and size without the huge price.

Business_and_leisure Partner

10/10

Exceptional

27 Sep 2025

Natalia

Staff was so friendly and helpful! Beautiful property. Will be back!

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Heather

Perfect Business Vacation

The Hyatt grand Hotel was absolutely beautiful from the minute we arrived.
Very friendly staff greeting us. And the view across to the pool area with all the glass, the gorgeous.
The food was also very good during our stay. We were there on a business trip and even the catered lunches are fabulous.

Business

10/10

Exceptional

12 Sep 2025

Mia

Amazing Resort!! (But bring earplugs)

Overall the stay was amazing! Absolutely beautiful resort. However, the walls are paper-thin. We heard doors slamming in the hallway all night/morning.. you could hear your neighbors sliding door opening.. was woken up by our neighbor showering early in the AM...yes...water!! That's how thin the walls are! Outside of this complaint, truly an amazing resort with unforgettable views.

Business

10/10

Exceptional

11 Sep 2025

Danielle

The property is beautiful. The staff is so accommodating and friendly, really making you feel welcome and comfortable.

Leisure Friends

8/10

Excellent

06 Sep 2025

Nicole

Loud but great amenities

The resort amenities were great! We loved the pools and the grounds. The only issue is the walls are paper thin! We could hear the ice maker like it was in our room, we could hear neighbors conversations through the walls.

Partner

8/10

Excellent

05 Sep 2025

Stephanie

The grounds of this hotel are stunning!! Guests and noise level is very loud throughout the night and into the early hours; making it hard to sleep through the night. Our room could have been cleaned a little better prior to check in. There was dirty spots on the bathroom floor and curtains. We love the pools at this hotel!! & THE VALET ( Josh) gave excellent recommendations for restaurants

Partner

10/10

Exceptional

05 Sep 2025

Lisette

Everyone was so kind and accommodating. Clean and friendly vibe.

Leisure Family

10/10

Exceptional

29 Aug 2025

devorah

A wonderful stay and exceptional staff throughout the property.

Leisure Family

10/10

Exceptional

27 Aug 2025

Steven

Nice

10/10

Exceptional

26 Aug 2025

Jill Marie

Beautiful, best staff ever and relaxing. We loved our stay there and plan on returning.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Carin

Best staff and gorgeous facility

The staff at the lobby bar were exceptional. Particularly Andrew and Stephen. Omar the bar back was a delight as well. The grounds are immaculate and the facility is beautiful. Renovations are very nice.

Friends_and_family Friends

10/10

Exceptional

16 Aug 2025

elma

Great food and service very clean

Leisure Family

10/10

Exceptional

08 Aug 2025

Blake

The pool was nice

Leisure Family

6/10

Pleasant

05 Aug 2025

Sarah

Great service, room had some dirty spots, called for an early check in kind of last minute so.

10/10

Exceptional

04 Aug 2025

Michael robert

the weather

8/10

Excellent

04 Aug 2025

Tara

The downsides of this large resort for us were the parking/parkingfees, dining and pricing of food and beverages. The 24 hr mini-mart was a nice convenience but the prices were pretty high also. The Blais Tiki Taka restaurant was disappointing. The food was just ok but the service was slow and awkward. Items came out in strange order and timing. The best food we had was appetizers at the lounge but the price of a beer seemed very high. Our stay was only a couple of nights with final night on Friday and it was already evident it was going to be a lot busier and more noise with kids running around.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Emma

Loved it

10/10

Exceptional

28 Jul 2025

Juan

Amazing stay ,

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

ulises

Friendly Staff and awesome pool area.

Leisure Family

8/10

Excellent

25 Jul 2025

James

My wife stayed here on this trip. These are her words. The staff was great and on top of things. But……The hidden fees are disgusting. Being charged $20 to self park? Really? The lack of shade around the property is noticeable, especially in the summer heat.

Leisure Self

10/10

Exceptional

22 Jul 2025

Andrés

Very clean , outstanding pools and beautiful landscape over all 10/10 will be coming back soon

10/10

Exceptional

20 Jul 2025

Mayla

Great

10/10

Exceptional

18 Jul 2025

John

Anniversary vacation

Beautiful upscale hotel. Very clean and recently updated. Staff extremely friendly and valet is worth the price. Views are amazing from center balcony rooms.

Partner

10/10

Exceptional

17 Jul 2025

Judith

My granddaughter and I had a wonderful time. The only comment I have is that there was no place to sit in the room. A chair in the corner would have mad all the difference.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Nancy

Great hotel for families.

Family_with_children

10/10

Exceptional

12 Jul 2025

Annie

Our family of 4 stayed at the Grand Hyatt over the July 4th weekend. The renovations are complete and the property is beautiful! We loved the daily activities for families at the pool, the live music each night at the lobby bar, and the entire property in general. Would highly recommend! We will be back for sure!

Leisure Family

10/10

Exceptional

08 Jul 2025

Emily

This property was amazing. I am a native to Arizona and had never stayed here before. I love how kid friendly it was! I would say the service could improve. However, the amenities were extra extraordinary.

Leisure

10/10

Exceptional

07 Jul 2025

Rosalinda

Friendly staff, rooms were nice and clean and adult pool was a great time. Loved the dj playlist.

Leisure Family

8/10

Excellent

06 Jul 2025

Christina

Nice pool area. Rooms were nice.

Business_and_leisure Partner

10/10

Exceptional

30 Jun 2025

Joanna

Loved the new Remodel to the pools!!! New Cabanas/pools are amazing! Love the new bar and outside seating area! Firepit patio room was great!!

8/10

Excellent

26 Jun 2025

jay

Friendly staff and nice amenities. Very large pool with Shepherd area for adults only. Biggest complaint is the price they charge for cabanas. $750 for small and $1000 for a large per day. I was in Hawaii and only spent $150 for a cabana on the beach for a day. Other than that very nice facility.

Leisure

10/10

Exceptional

25 Jun 2025

Megan

Great stay!

10/10

Exceptional

22 Jun 2025

Tova

Hotel was amazing. Staff were friendly,the rooms were clean and spacious. The pool was by far one of the best pools I've been to here in Scottsdale. Will definitely be back!

Leisure Family

10/10

Exceptional

17 Jun 2025

Arthur

Great place to stay!

Leisure Family

10/10

Exceptional

15 Jun 2025

Jordan

It was a beautiful resort. Nothing I didn't like.

Leisure Self

10/10

Exceptional

14 Jun 2025

Christopher

The staff was very friendly, the hotel was beautiful, and our room was very clean amd comfortable.

Partner

10/10

Exceptional

09 Jun 2025

Saydie

So nice

6/10

Pleasant

31 May 2025

Dekira

I loved the design of the property. Very beautiful resort style and overall my stay was enjoyable. The best highlight would be the pool and the friendliness of the resort employees!

However, there were some things I did not like . I did not like that I was not made aware of property renovations before coming regarding the elevator. That was down my entire stay and I had to walk up flights of stairs. Which was very inconvenient. Housekeeping was very slow cleaning and restocking. The food was okay.

Leisure

10/10

Exceptional

28 May 2025

Joan

Enjoyed the pools and indoor and outdoor areas to sit and relax and listen to music. Staff was welcoming and courteous .

8/10

Excellent

26 May 2025

Christopher

Upsetting.

This stay was for my son’s birthday. I called as soon as I booked and requested the rooms be next to each other. The person I spoke with said our rooms would be next to eachother supposedly put both rooms under one name. I have no idea how our rooms were under my husband and I separately- I only added him as another adult guest. Our two rooms were on opposite sides of the hotel and it was Memorial Day weekend so they couldn’t accommodate us on the day of hence why I called months ago when I booked.

Friends_and_family Friends

2/10

Poor

24 May 2025

Sarah

No electricit

10/10

Exceptional

23 May 2025

Steven

Food was excellent. Gorgeous resort!

Leisure Family

10/10

Exceptional

22 May 2025

Christopher

Brief weekend stay!

A well thought out resort and beautiful property. The recent renovations are wonderful and we only wish we could have stayed longer! Everyone was very friendly and willing to help.

Partner

6/10

Pleasant

16 May 2025

Patricia

New renovations ruined the grandness

I do not like the new renovations. The water features were what made this hotel grand . They took out the pond snd waterfalls by the pool. Prolly wont go back after going for 40 years .

Friends_and_family Family

2/10

Poor

15 May 2025

Maurice

Too bad

10/10

Exceptional

13 May 2025

Thomas

My wife and I stayed for a birthday/Mother’s Day staycation and the hotel was very spacious and the pools and staff were very friendly and helped out with whatever we needed. Definitely will be visiting the hotel again

Leisure Partner

6/10

Pleasant

11 May 2025

Adam

Great hotel - poor service

Hotel is great but service not so much - complained that the quiet hours were not quiet at all and the front desk manager did nothing about it.

Friends_and_family Family

6/10

Pleasant

05 May 2025

Andrea

It a very nice property . But , it seems under staffed . Tried to call for room service and they never answered.Same with one of there restaurants. I tried to cancel our reservation and no one picked up. Additionally. There market didn’t have any choices in bottled waters . Only there glass Sedona water .

Leisure Partner

10/10

Exceptional

25 Apr 2025

Amy

Beautiful resort!

10/10

Exceptional

16 Apr 2025

Stefanie Ann

This was a gorgeous hotel! The moment we stepped in you just feel the luxury and amenities. Staff went above and beyond to accommodate any needs and wants. Everything was so well maintained. The ground was beautiful. Restaurants were so delicious. We barely left.

Leisure Friends

10/10

Exceptional

05 Apr 2025

Richard Hosea

Quite comfortable and convenient to dining options

Business Self

6/10

Pleasant

05 Apr 2025

Therese

Beautiful property and well maintained. Service was slow and not what I would expect for the price.

Leisure Family

10/10

Exceptional

29 Mar 2025

Barbara

Excellent property!

Leisure Partner

10/10

Exceptional

20 Feb 2025

Jamie

Well keeped up property!!

Leisure Family

10/10

Exceptional

05 Jan 2025

emmalee

Amazing property

10/10

Exceptional

02 Jan 2025

Terry

Great location beautiful property

10/10

Exceptional

02 Jan 2025

GHERARDO

Excellent

Leisure Family

10/10

Exceptional

02 Jan 2025

Natalie

New Year’s eve trip

Check in was terrible. We were not notified our room was ready until after 6 pm after checking in with the concierge 3x.
But on a positive note Arron Culver stepped up and took care of us! He got us drinks and helped us to our room and took extra care of us at the pool.
Was hoping for a New Year Eve activity for the kids but they didn’t have one. Rock wall & Playground & Camp Hyatt were not functioning. So disappointed because when we made our reservation
these amenities
were listed. But Nikki from activities stepped up and brought some fun crafts for my kids to do when they were taking a break from the pool,
Breakfast was wonderful!! And I needed milk for my toddlers at night & the restaurant happily filled their bottles with milk!!
Overall we had a great stay! Rooms were gorgeous!

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

Caleb

Property was very clean and the staff was excellent

10/10

Exceptional

24 Nov 2024

Sara

This resort is absolutely beautiful. We loved everything about our stay here! The pools, updated design, staff, view, and spa were all wonderful. Definitely feels like a luxury resort!

Leisure Partner

8/10

Excellent

22 Nov 2024

Sarah

This will be a beautiful property when its finished. Unfortunately, it was still under construction when we visited so there were very limited dining and bar options. Large common areas in the lobby, grounds, and restaurants were off limits. Super disappointing. We really enjoyed the spa and the pools.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Jennifer

Lovely grounds, phenomenal service

Recently updated, this (now) Grand Hyatt was terrific. Even at full capacity it never felt crazy busy - lots of room at the pools. They were on tail end of a long reno so some food outlets not open.
Rooms were big, clean and sunny. Nice Balmain products for those into amenities.

Pools are great and kids will love the water slide. Food is good (menus are slightly limited vs something like JW or Fairmont).

Service is AMAZING. From the poolside staff to front desk to valet, every single person was friendly and helpful. Best I’ve ever seen, including 5 stars (this is more 4 star).

Friends_and_family Family

10/10

Exceptional

07 Nov 2024

Traci

This property is amazing!

10/10

Exceptional

23 Oct 2024

Clayton

It was gorgeous.

Leisure Friends

10/10

Exceptional

13 Oct 2024

Joan

Loved the pools. Beautiful surroundings.

Leisure Partner

6/10

Pleasant

06 Oct 2024

William

Mommy and me trip

We arrived and got the wrong room, the hotel blames it on hotels.com and hotel.com did nothing to accommodate. I will never use both again.

Friends_and_family Family

4/10

Poor

06 Oct 2024

Tyler

Property going under a remodel. There were workers in the hallways at 6:00 am working and making noise. Restaurants were not open under going remodel

It was the worst experience

I would like compensation for this stay

2/10

Poor

05 Oct 2024

Terry

Under construction

Business Family

4/10

Poor

30 Sep 2024

Carnatie

This property was under construction, and we were not informed. In the profile for the reservation, it stated there were four restaurants at this hotel. There was only one open during our entire stay. The elevators were dirty from construction. With the construction workers using them. The floors were dirty. The spa pool and the pond were green with algae. It was horrible I got bit by a bug at the spa pool. No live entertainment as they’ve had in the past. This trip was not what I paid for or expected.
I feel you (Hotels.com) and the hotel Hyatt should have been upfront. I feel Hyatt was negligent for withholding this information for not Informing their guest of there construction. And notifying 3rd party rentals of what condition the hotel was in. I tried to upload photo it would not let me. You can send a link and I can send them.

Business

10/10

Exceptional

12 Sep 2024

Michael

Costruction starting at 5:30 am. Not good!