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Hotel Serene Glendale Peoria Surestay Collection
Phoenix Area - AZ · United States
7885 W Arrowhead Towne CenterView location
8.0/10Excellent1,001 Reviews
Cleanliness8.0/10 8.0
Service8.4/10 8.4
Comfort8.0/10 8.0
Condition7.6/10 7.6
Amenities7.4/10 7.4
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Serene Glendale Peoria Surestay Collection
Stay at this charming Glendale hotel and enjoy easy access to area events and attractions, including, State Farm Stadium, Desert Diamond Arena, Westgate Entertainment District and Glendale Historic District for antique shopping.
The clean, well-appointed rooms all offer high-speed Internet access, cable satellite television, a refrigerator, a microwave and much more. Wake up to a delicious complimentary full hot breakfast, featuring four hot items including make-your-own waffles, a variety of pastries and juices, coffee and more.
The Hotel Serene Glendale Peoria, SureStay Collection by BW offers many more amenities - cool off or spend a day in the sun at the outdoor pool. We also offer free parking.
Whether you're here to escape the cold for a family vacation or to get some work done with the area's businesses, you'll never have a dull moment during your stay.
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With a stay at The Hotel Serene Glendale Peoria, Surestay Collection by BW in Glendale, you'll be within a 15-minute drive of State Farm Stadium and Peoria Sports Complex. This hotel is 9.1 mi (14.6 km) from Westgate Entertainment District and 9.3 mi (15 km) from Desert Diamond Arena.
Make yourself at home in one of the 60 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Conveniences include desks and coffee/tea makers, as well as phones with free local calls. Featured amenities include a 24-hour front desk, laundry facilities, and ATM/banking services. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
3:30 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No elevators
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 150.00 per accommodation, per stay
- Breakage deposit: USD 150.00 per stay
- A damage deposit of USD 150.00 will be collected before check-in.
We have included all charges provided to us by the property.
-
You need to know
- Contactless check-out is available.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Spoken Language
English
Spanish
Nearby attractions
Arrowhead Towne Center
0.2 km / 0.2 mi
Arizona Broadway Theatre
1.1 km / 0.7 mi
Peoria Stadium
1.3 km / 0.8 mi
Peoria Sports Complex
1.4 km / 0.9 mi
Polar Ice Peoria
2.4 km / 1.5 mi
Arizona Canal
2.7 km / 1.7 mi
Rio Vista Recreation Park
3.2 km / 2 mi
Arrowhead Country Club
4.1 km / 2.5 mi
Bell Recreation Center
4.8 km / 3 mi
Rio Vista Recreation Center
4.9 km / 3 mi
Bowlero Glendale
5 km / 3.1 mi
Willow Creek Golf Course
6.3 km / 3.9 mi
Glendale Aquatic Center
6.4 km / 4 mi
Curahealth Hospital Northwest Phoenix
6.7 km / 4.2 mi
The Legend at Arrowhead
7 km / 4.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 60
- hotel
- Wheelchair-accessible
- Car park
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Air conditioning in public areas
- Fireplace
Show 9 more facilities & services
- Luggage room
- Meeting room: 1
- Fax
- Outdoor freshwater pool: 1
- Spa centre
- Breakfast
- Non-smoking establishment
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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FAMILY ROOM TWO QUEEN BEDS NON SMOKINGFAMILY ROOM • TWO QUEEN BEDS NON SMOKINGFAM.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
FAMILY ROOM TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 Bedroom • 27 m²FAM.ST
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- TV
- Cable TV
- Satellite TV
- Trouser press
- Desk
- Wake-up service
- Wi-fi
- Ironing set
Show all 13 amenities
- Tea and coffee making facilities
- Microwave
- Internet access
- Hairdryer
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
FAMILY ROOM STANDARD
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST
Room amenities
- TV
- Cable TV
- Satellite TV
- Trouser press
- Desk
- Wake-up service
- Wi-fi
- Ironing set
- Tea and coffee making facilities
- Microwave
- Internet access
- Hairdryer
- Bathroom: 1
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • Accessible • 1 Bedroom • 27 m²ROO.H6-6
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
Room Accessible
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6-6
Room amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
QUADRUPLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 27 m²QUA.ST-1
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Tea and coffee making facilities
- Microwave
- Internet access
- TV
- Hairdryer
- Bathroom: 1
- Ironing set
- Wi-fi
Show all 13 amenities
- Wake-up service
- Desk
- Trouser press
- Satellite TV
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
QUADRUPLE STANDARD
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST-1
Room amenities
- Tea and coffee making facilities
- Microwave
- Internet access
- TV
- Hairdryer
- Bathroom: 1
- Ironing set
- Wi-fi
- Wake-up service
- Desk
- Trouser press
- Satellite TV
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 27 m²QUA.ST
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Internet access
- Microwave
- Tea and coffee making facilities
- Bathroom: 1
- Ironing set
- Hairdryer
- TV
- Cable TV
Show all 13 amenities
- Satellite TV
- Trouser press
- Desk
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
QUADRUPLE STANDARD
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Room amenities
- Internet access
- Microwave
- Tea and coffee making facilities
- Bathroom: 1
- Ironing set
- Hairdryer
- TV
- Cable TV
- Satellite TV
- Trouser press
- Desk
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM TWO QUEEN BEDSFAMILY ROOM • TWO QUEEN BEDSFAM.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
FAMILY ROOM TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Serene Glendale Peoria Surestay Collection
QUADRUPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Serene Glendale Peoria Surestay Collection
100
reviews shown
Mark
Place was in great condition as always.
Mark
Great location, close to all types of activities, and food. Great clean room, with nice AC. Will stay again
Katrina
Nice place to stay clean
Nadine
.
Nikkie
Customer service was atv the desk was rude an unprofessional
Never cleaned our room
Never cleaned our room
Alicia
I had a fantastic experience at this property until two days after I checked out and I started getting eight attempted charges on my card for varying amounts. I immediately called and asked to speak to the manager and she had on the phone. She was very rude. She said it was because I had an animal. I told her they knew I had an animal when I checked in and that he was my service animal and she said well it didn’t go through so what’s your problem? Those were her exact words. I will never stay at another best Western again. She was very rude inappropriate and if she had questions, then she should’ve asked at that time.
Timothy
Seems to be recently remodeled so feels like a new place. Staff does not run away, they actively engage the guest and make you feel welcome and important.
Nicki
Always with tv not working, even after several calls to fix and AC was so loud!:(
Leslie
Good breakfast, clean room, great pool,
mauricio
Staff was really friendly and helpful
Angela
Abe, the general manager, was absolutely awesome! It was a pleasure speaking with him.
philip
Great bed; clean room. Safe neighborhood. AC great.
philip
Clean room good bed convenient.
Michael
Staff is friendly, room was clean and quiet.
Tamara
Nice location
Liliana
Hotel staff were very friendly. Room was updated. Bed was a bit noisy and not the most comfortable but good for an overnight stay. Refrigerator, microwave and a seating area were a plus. Continental breakfast was very basic, coffee/juices, cereal, breads, fruits, egg/bacon/hashbrowns. Great hotel for 1night stay.
Kyle
Nice clean place would recommend 👌
Kimberly
It was a great room for the price and convenient location. Definitely not a new building, but I would have felt comfortable walking barefoot. The staff was pleasant and helpful.
Nicki
Always have tv issues, tv always goes out:(
Other than that, nice stay
Other than that, nice stay
Kimberly
Great staff and check in, close to everything and convenient. The AC is old and quite loud but that's sort of normal for this level of hotel in USA. Other than that, it's a great place to stay.
Gwen
I was only use hotel to sleep and out and about during the day so i can’t really comment on hotel amenities available during the day. My room card keys kept getting malfunctioned and I had to have new card key issued every night. Great location and quiet. Convenient to the mall or restaurants within walking distance. Evidence that hotel underwent updating and looks more modern. Highly recommend it for budget conscious travellers
Christian
Hairs is everywhere in the chair.But overall all is okay.
David
Good place
Tracy
The room was basic but clean, breakfast was ok, location was right across from lots of restaurants and the mall.
Lilliana
The staff was very nice and room was mostly clean, free breakfast had many options.
Nanette
Did not make it to breakfast, but my stay for just spending a night was perfect!
Jose
The breakfast was ok, the parking was safe
Jeremy
Parking was very simple and plentiful. Clean room and everything worked fine. Hot breakfast was just ok, not great. For the price we were content.
Nick
Perfect
Peter
Yes yes
Kimberly
Clean, spacious room. Easy parking, quiet, close to everything and staff (Martha) fabulous.
Suzanne
Receptionist went above and beyond- she checked us in with great efficiency and was very helpful. The lobby was prepared and welcoming. The pool area was well maintained, which made it fun and relaxing. The family room, restroom and shower areas were beyond clean. And everything worked fantastic. I recommend this place highly and will stay here each time I visit.
John
yes
Betsy
Parking was easy. Room smelled, AC was loud. The room was generally in poor condition. The bed was high and every time you moved in it, the whole bed frame squeaked. Not a pleasant stay.
Adriana
The bed was noisy as if it was falling apart every time we moved
Dennis
Check in person was very friendly and helpful.
Jeremy
Clean room, friendly staff, sorry walk to the padres spring training complex. Lotsa shipping and food all around. Good price too!
Edward
My room had bugs in the sheets and no accommodation were avaliable! Would not recommend staying here, incredibly overpriced. No refund issued under the circumstances.
Kimberley
This hotel was in a good location near the mall with many options for dining and shopping, many within walking distance. The room not only was clean but smelled clean. The parking was good and in front of my room. I felt comfortable and safe at this hotel and if the necessary I would not hesitate to stay here again.
Flavio
Pics look nicer on the app.
MaryAnne
The parking was appropriately lit and clean. Reception area was clean and smelt fresh with it's light and bright decor. Martha and the young gentleman were very accommodating and friendly. Recommendations for best food was perfect for our stay. The heated pool was our perfect spa self care place. Great variety for a hot or cold breakfast. Clean amenities and professional Guest Services, Thank You!
Steve
Perfer a hotel over motel, area so-so
Stephen
It is ok for an overnighter. Staff is friendly. pool area is neat and clean. Very noisy area.
Kami
Tv not working
Richard
The staff was extremely helpful and Curtis
Alyssa
Clean rooms and property. Great location, comfortable beds, heated pool
Sandra
Staff was great
Carol
The pictures online were lovely. The young men working the counter very courteous and charming. The room however, was shabby. The shower wasn't safe because there were no grab bars and no shower mat to keep you from slipping. The food was low quality and actually made me sick
Maurice
Cleanlines
Miguel
Not fancy but clean
Diane
This hotel is way overpriced. Early check in fee is ridiculous.
Furthermore, this isn't a hotel, it's a motel.
Furthermore, this isn't a hotel, it's a motel.
Daren
Decent place not the greatest for the price
Cortrenia
Clean room, walkable area to shopping, sporting arena, and restaurants. Breakfast is served daily. The staff was friendly.
Wendy
Could of been cleaner in the bathroom. There is mold on the top by the shower head. Everyone was nice. The beds were loud and squeaky. Every time you move it made noises.
JODI
Staff was great. Front desk waved the deposit.
Room was sloppily touched up with paint.
Bed creaked.
Noisy basket rolled passed our room before 8am.
Breaking was sufficient.
Room was sloppily touched up with paint.
Bed creaked.
Noisy basket rolled passed our room before 8am.
Breaking was sufficient.
Alecsis
Our toilet was broke the entire time ...
Sandra
If you like hot water for showers, DONT stay here! staff very nice, but after a long day of traveling with kids to have a cold shower was the worst!! I gave 3 stars because staff that night was very nice and was very clean... we were accomadated to another room but the water was not as warm as it should be, and after a call to the manager from staff, he claimed it was cold because it was late and everyone was taking showers!!!
Steven
I’ve always been a function over form advocate and from that from that standpoint the room itself is fine. Close to the mall and multiple options for dining are nearby.
I only stayed a couple of hours to shower due to plumbing problems, shower too slippery to be safe for anyone especially old people like me.
I only stayed a couple of hours to shower due to plumbing problems, shower too slippery to be safe for anyone especially old people like me.
Ernesto
Clean. Comfortable and pleasant bed. Spacious. For the money worth it.
Rebecca
I like the hotel. The staff was very friendly and helpful. This app asked me how I liked the breakfast. *There was NO breakfast available, because it is New Years. I chose this hotel because of the breakfast. I believe I should be given a discount Or a voucher for a future stay.
ANITA
I loved the customer service at check in yesterday and the room was great. Definitely will be back to enjoy the heated pool as it was raining.
Nathalie
I stayed on the first floor it was a bit noisy. But beside that it was ok. I did enjoy my stay
Irma
Staff was nice. The hand wash soap bottle was completely empty and the shower bottles were not filled either. There was a smoke smell in the room. Otherwise quiet and good for a 1 night stay
Elizabeth
Great
Peter
Yes
Peter
Yes
Andreya
It was good.
Daniel
Nice price
Jorden
The staff were very nice and friendly.
Roxanne
Its right by the Mall and restaurants. It could be better lite, seemed dark walking to my room, so kind of creepy.
Katy
So the next door neighbors were really loud, and honestly I just felt unsafe. Ended up leaving to stay somewhere else.
Barbara
Tv and phone out. Room smelled of smoke. Poor service with correcting tv.
Lianne
Nice stay, very clean, friendly staff
jan
We went 24 hours with no tv. One staff member worked on it for an hour, to no avail. We were told Cox would be coming by “in a few minutes” to fix it. After two hours, at 11pm, we gave up. The next day, a different staff member successfully reset and reprogrammed the tv.
Nicole
It’s an upgraded motel six that was fine
Laura Vanessa
Good
Janette
High quality and great service
JAYSON
We stayed here for a special event and met many people staying at the property for this event. I think most of the people staying in the hotel were there for the same event that would start very early Sunday morning. The event was \"first come, first served\" so being there early was very important. The hotel staff was aware of this. Breakfast was supposed to be included with the stay. However, breakfast service didn't start until 7am. Everyone attending the event needed to be at the location event by 7am. The normal breakfast service started at 6am, but the start time for Sunday was 7am. We asked the staff if they could please start the breakfast service early since most people at the property wouldn't be able to wait for a 7am start. The staff that was working called the hotel Management and they said \"No\". We were very disappointed. We understand all businesses have normal operating hours, but this was an unusual circumstance and it's sad they decided they couldn't accommodate their customers.
Robert
Staff was amazing
Angela
Upon check-in I asked for some water and was told by the night attendant they were out of water. The next morning the staff told me there was a water fountain and also water in the cafe area. The night front desk attendant didn’t offer us any alternatives and had an “I don’t care” attitude. Also, the shower soap dispenser was completely empty.
Deborah
Check in was fantastic. Quiet and close to everything you’d need.
Fred
The two girls at the front desk are wonderful, so plesent and friendly.
Louise
Great stay awsome hotel nice breakfast staff is friendly and nice rooms near the pool !! Excellent location !!! Not far from Costco and Sam’s Club and Walmart as well as P83 restaurants and Bell road restaurants and next to Arrowhead Mall
Christie
Place was good. Some design issues with the flooring and items not working like the regfeiderator in my room but staff was quick to bring one that works.
Lynn
Our room was very clean and the staff was friendly.
char
It was clean quiet and close to the mall
Leah
Clean room. Comfortable bed.
Isaac
Good breakfast
DREW
Go somewhere else
Checked in at 2:35 and was hit with a $35 early check in charge. Employee told me it was because they had to get room ready. Ironically once I paid it, the room was magically ready. TV in the room didn’t work, no cable and bathroom door lock was broken. The free breakfast downstairs consisted of microwaved bacon, “egg” patties that made a few of my friends sick and coffee machines that were broken, with milk that smelled like rotten cheese.
Gill
Air conditioning was extremely loud. Bed springs would pop if you moved. Neighbors in the next room kids started slamming doors and screaming at 630 in the morning, Although not the business fault. More of an expensive motel. Wouldn’t call it a hotel. Wouldn’t stay there again.
Lance
Room was nice close to our surgery center and shopping.
Madelyn
I liked the front service but the rooms still had stuff from the previous stayers.
Brad
Very nice place, comfy beds and great staff.
Frank
Great location with antique stores, art galleries, gift shops and restaurants everywhere! For EV owners there are Level 2 chargers a short distance away!
Ronnie
Nasty
The room was dirty
Aynur
The only thing I didn’t like is the bed.
Raymond
Quick stay in Phoenix for a concert. Price was good for the location to the stadium.
Marygrace
My stay was great as always and very comfortable. I enjoyed this hotel.
LaTanya
I would like to thank Martha for all of help in getting settled in a new state
Cheryl
Very clean. Thank you.
Location & surroundings
Hotel Serene Glendale Peoria Surestay Collection
7885 W Arrowhead Towne Center, Glendale, United States
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Hotel Serene Glendale Peoria Surestay Collection
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