BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Windmill Suites Surprise, Ascend Hotel Collection
Phoenix Area - AZ · United States
12545 W Bell RdView location
8.6/10Excellent1,041 Reviews
Cleanliness8.8/10 8.8
Service8.8/10 8.8
Comfort8.8/10 8.8
Condition8.2/10 8.2
Amenities8.2/10 8.2
See all ratings- Business hotels
- Sport hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Windmill Suites Surprise, Ascend Hotel Collection
Amenities include free WiFi, free hot breakfast, meeting space, a fitness center and a 24-hour receptionist. Guest rooms feature microwaves and refrigerators, premium bedding, work desks, flat-screen TVs and coffee makers. Our hotel in Surprise, AZ is located off Bell Road within walking distance to several restaurants.
Book with us for spring training baseball games, we are convenient to several of the major stadiums.
You will also have easy access to activities and attractions like the Hillcrest Golf Club, Surprise Stadium, Lake Pleasant Regional Park, Surprise Tennis and Racquet Complex and the Wildlife World Zoo, Aquarium and Safari Park. Pets Allowed. 15. 00 USD per pet per night.
2 pets per room upto 30 lbs.
Show less
Located in Surprise (Surprise Original Townsite), Windmill Suites Surprise - Phoenix, an Ascend Collection Hotel is within a 10-minute drive of Surprise Stadium and Uptown Alley. This hotel is 6.3 mi (10.2 km) from Peoria Sports Complex and 6.5 mi (10.4 km) from Arizona Broadway Theatre.
Make yourself at home in one of the 126 individually furnished guestrooms, featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Surprise? This hotel has 2906 square feet (270 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
2:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No alcohol served onsite
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 18
Pet max weight (per pet) in lb is 40
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Important information
-
You need to know
- Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Alcohol is not served at this property.
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
-
Minimal age
21
-
Optional fees
- Pet fee: USD 35.00 per accommodation, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 15.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Centennial Friendship Park
0.1 km / 0.1 mi
Destiny Springs Healthcare
1.6 km / 1 mi
Irish Wolfhound Restaurant & Pub
3 km / 1.9 mi
Coyote Lakes Golf Club
4.1 km / 2.5 mi
Sun Village Golf Course
4.1 km / 2.5 mi
R.H. Johnson Center
4.8 km / 3 mi
Surprise Tennis Center
4.9 km / 3.1 mi
Surprise Community Park
4.9 km / 3 mi
Banner Del E Webb Medical Center
5.3 km / 3.3 mi
Bell Recreation Center
5.5 km / 3.4 mi
Bell Lanes
5.5 km / 3.4 mi
Sun Valley Quilts
5.6 km / 3.5 mi
Surprise Stadium
5.6 km / 3.5 mi
Willow Creek Golf Course
5.6 km / 3.5 mi
Uptown Alley
6.1 km / 3.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- Visa
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Laundry service
- Multilingual staff
- Hotel safe
- Lift accessExtra charge
- Garden
- Terrace
Show 24 more facilities & services
- Concierge
- GymExtra charge
- Newspapers
- Luggage room
- Clothes dryer
- Grill/BBQ
- Library
- Banquet hall
- Conference room
- Meeting room
- Business centre
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- TV lounge
- Hot tubExtra charge
- Breakfast
- Picnic
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
- Horse ridingExtra charge
- GolfExtra charge
- TennisExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH VIEWSSUITE • WITH VIEWSSUI.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDS WITH VIEWSSUITE • TWO DOUBLE BEDS WITH VIEWSSUI.2D-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE TWO DOUBLE BEDS WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 16 m²SUI.NM-1
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE NON SMOKING
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM-1
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDS NON SMOKINGSUITE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 16 m²SUI.2D-NM
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE TWO DOUBLE BEDS NON SMOKING
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-NM
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-4
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-4
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 16 m²SUI.NM
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityWindmill Suites Surprise, Ascend Hotel Collection
SUITE NON SMOKING
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Windmill Suites Surprise, Ascend Hotel Collection
100
reviews shown
Angela
Nice hotel, excellent staff, nice room...the hotel needs to be updated, but overall a good experience.
Mike
My wife liked the breakfast, I just had a bagel. I realize it's a older hotel, still in very nice shape, but could use some new carpet in the hallways.
Joyce
The bed was very comfortable. The free breakfast was delicious. Love that they allow animals.
Ronald
The rooms were very clean and very well laid out. It was plenty of room for a single or even a small family. If I return to surprise, I will definitely stay there again again. Convenience to all the shops that you can imagine and all different types of restaurants very close proximity.
Mary Frances
ok
Tyler
Our first room didn’t have working toilet. Second room had no lamps to see since it’s midnight as we had to change the rooms with our toddler. The ac was broken in az summer and there were tiny cockroaches coming out of electrical sockets
Dora
The front desk girl that works the evening shift was rude and condescending. She clearly doesn't like her job. Very short with people when asking simple questions. An example is I asked where the ice machine was as I have never stayed at this property and she said \"what floor are you on I told her 1. She said in front of 122.\" I asked where is 122 and she was very snarky in her answer \" up the ramp in front of 122\" In other words she was not helpful at all. When asked about needing a tray for the coffee she said \"it's in your room\". Not in a helpful way. The room is in need of serious updating. The smoke detectors appear very old. The walls need painting as there are visible half done repairs and missing paint. The reservation was for 2 queen beds and they were 2 double beds. The patio door is unsecured and the added slide lock is broken. Peeling paint on both the interior and exterior of the patio door. The carpets in the common areas are disgustingly dirty. I would not recommend staying here. The only real decent thing was the included breakfast and coffee.
Charles
Helpful staff, ice cold A/C-extremely useful in the 110 weather.
Ann
The pool is nice, breakfast outstanding with different options everyday. The rooms have a unique spacious, flexible but private layout. Parking and senior accessibility is excellent - elevators near entrances…
Lisa
We stayed here a week and absolutely loved this hotel for so many reasons. But for me it was the bed, it was amazing! My adult sons loved the pool and the convenience to walk to so many places. There’s an excellent urge t care right down the block I had to use that I highly recommend. Breakfast was great and varied daily with a large variety of a selection. Great hotel and the staff was amazing on top of all of it! Highly recommend.
Patricia
Excellent 100% from checking in to checking out
Iris
The hotel was very family friendly and it served a full continental breakfast every day.
The stuff was very friendly and accommodating.
The rooms look like they had been renovated.
The stuff was very friendly and accommodating.
The rooms look like they had been renovated.
Melissa
The air vents in our room were caked with yuck. The pillows on the bed were a smaller version of the square European style. The filling inside was broken down. We did not get a good night's sleep.
Eric
II loved every thing about my stay.The hotel staff is so nice .The worker at the.
Vicky Marie
Beautiful room spacious nicely laid out beautiful pool and fountain
Keely
Friendly staff. Clean hotel. Would recommend
Stacie
Liked everything, rooms are very spacious
Edward
Good spread of breakfast. Clean. Nice. By lots of shopping and places to eat. My only issue was my mother in law needed a handicap room that I originally booked and we didn’t get that so bathing her was a challenge and no high toilet for her to use was hard for her to get low without assistance
dolores
Very Convenient stay. Small kitchen area is a plus.
Rooms are ok. A little outdated but I definitely will consider staying here again
Rooms are ok. A little outdated but I definitely will consider staying here again
dalisa
it was a short stay, everything was ok, i dont recall having any issues
Kim
Very nice motel. Will stay here again.
Lakeshia
Everything was wonderful
Don
The room was immaculate and comfortable. The bed was cozy and relaxing. The pool was green and gross which was a let down as we were looking forward to an evening swim and had to pass on the green water. Thought about breaking out my fishing gear and fishing in the pool it was so green. Breakfast was great, staff was professional and we will stay there again.
Robin
This was a great place to stay. Great area, convenient location, nice facility. We will stay here again.
Melissa
They could have done a better job keeping the pool clean. By day 4 the pool was green and a bunch of tree and plant stuff in it. We were there 5 days and the cleaning team only came in once to clean.
Everything else was great.
Everything else was great.
Tiffany
The hotel room was nice. Beds were very comfortable. I love how we had 2 double beds and a sofa bed so my 2 kids had there own beds instead of sharing. We loved the breakfast that was provided each morning. My son really loved the waffles. When we return, we would stay there again. Only thing I would suggest is either new mattresses or ways clean stains off the side of the mattress. That was a little unsettling to look at.
Thomas
The room was not clean, as we found a syringe under the couch where my kids were sleeping.
Nanotine
The rooms were very nice. The staff was very helpful. The breakfast was delicious and we weren't able to use the pool because we were pressed for time
Deborah
The hotel was very nice and we had a pleasant stay. The Breakfast was very good!
Robert
The only thing was the towels were on the rough side
Michael
It was a little cramped (small beds), sleeper couch was not good but the stafff does a good job keeping the facility and pool clean and maintained. Breakfast was typical hotel breakfast but the attendant serving the hotel items was super friendly and very helpful.
Eric
Older hotel but looks well maintained and renovated. Breakfast is very good. My family and I would stay there again
jill
We had never hear of Windmill Suites and what an incredible surprise, in the town of Surprise! :) The pool was huge and beautiful. Loved the hot tub!! Breakfast was great! Everything so modern and clean. The room was huge. The staff so friendly!!! EXCELLENT!!!
Peggy
Loved the Windmill suites. There were three of us and we had a first floor room with an outdoor patio facing the pool. Our room was clean. The beds comfortable. The staff friendly. The breakfast adequate. Eggs, waffles, bacon, sausage, yogurt. Will definitely stay again. Our only complaint is that the handicapped lifts in the pool and hot tub were non operational. Being older women, we use assist in and out of the pool. We did use the pool one day, but it’s too hard to get out without the lift. We did stay 3 nights.
The pool was cleaned twice daily. Lots of debris from trees blew into the pool. The landscaping is very pretty, but needs to be cut back some. Overall it was a great stay. Cookies and spokes at the front desk in the evening, but you usually needed to ask. Kept others from digging around in the cookies. Also coffee and fresh ice water in lobby. Just a lovely stay.
The pool was cleaned twice daily. Lots of debris from trees blew into the pool. The landscaping is very pretty, but needs to be cut back some. Overall it was a great stay. Cookies and spokes at the front desk in the evening, but you usually needed to ask. Kept others from digging around in the cookies. Also coffee and fresh ice water in lobby. Just a lovely stay.
Jeff
The outside of the building is unimpressive.The inside looks much nicer and the room looked nice. However, there were terrible stains on the armchair in the room. And the sliding door to the bedroom did not open or close. The toilet took 4 flushes to actually flush
The breakfast in the morning was good. Except this morning, I ate a hard boiled egg that nearly made me throw up.
When we pulled in there was a woman that seemed to be living in her car taking pictures of us unpacking our car, which made it very unnerving. We reported it to the front desk and they said that they would deal with it and let us know. But nobody ever did, and that person was there all night. Also, the first night I went to walk my dogs and there was a giant rat trapped between the exterior doors and the key card door to get into wing, C. It was jumping around trying to get out of the doors and I had to let the rat out so that I could get out.
After having no response from the front desk over the person taking pictures of us unloading, I decided not to even mention the rat or any of the other issues. Also, there were mountains of dog poop around the dog area.
The housekeeping service was good.However, we had put up the do not disturb sign on our door requesting that we did not want housekeeping service, and they came in and cleaned up anyway.
The breakfast in the morning was good. Except this morning, I ate a hard boiled egg that nearly made me throw up.
When we pulled in there was a woman that seemed to be living in her car taking pictures of us unpacking our car, which made it very unnerving. We reported it to the front desk and they said that they would deal with it and let us know. But nobody ever did, and that person was there all night. Also, the first night I went to walk my dogs and there was a giant rat trapped between the exterior doors and the key card door to get into wing, C. It was jumping around trying to get out of the doors and I had to let the rat out so that I could get out.
After having no response from the front desk over the person taking pictures of us unloading, I decided not to even mention the rat or any of the other issues. Also, there were mountains of dog poop around the dog area.
The housekeeping service was good.However, we had put up the do not disturb sign on our door requesting that we did not want housekeeping service, and they came in and cleaned up anyway.
Sara
Rooms were adorable.definitely will stay again
Robert
Nice hot breakfast
Patrick
Clean room. Breakfast was breakfast…
Brandie
This is my 4th time staying, look forward to booking again
Jose
Clean and comfortable. Great breakfast too
percy
Decent breakfast , clean overall
Mayra
Clean room
Brandie
This was the 4th time booking this hotel and as usual, all my expectations were met. Room was clean and staff was amazing. I look forward to my next stay.
Kevin
Great breakfast ! Friendly staff. Rooms excellent. Hall carpets need replacement.
Cherese
Good breakfast and clean room
Sophia
Rooms a bit dated
Heather
Beautiful place and rooms, staff was very helpful and accommodating
Melody K
Everything was excellent. Our room was roomy, clean, the bed comfortable, the shower was wonderful. The staff, from the front desk, food servers, housekeepers were very friendly and helpful. Breakfast was full service and delicious. The hot tub was very nice and sitting out by the pool. I would have given Windmill a 5 except the pool needed to be cleaned so we did not swim in it. It was very disappointing. I let the front desk know that it had algae and needed cleaning. They started taking care of it but it took 6 days before they drained it. I hope that future customers are able to have a wonderful time by the pool. I will definitely stay there again and really did enjoy my stay.
ANDREA
My stay was 9/10. The location is convenient cos of proximity to a bunch of stores and restaurants. The website photos look great but in reality all of the room furniture was old and felt very worn. I sat on the couch and the cushion sunk in. However the bed was great!
Ana M.
The Pool was out of service the week we were there. The breakfast was good and the location was good.
Renee
Property was good. Nice outdoor breakfast area, breakfast was simple, nice small pool area in courtyard. Just outside Sun city West. Very convenient. Hallways could be updated. Suite was nice. Very comfortable with sofa, desk, kitchenette. Internet was variable. Staff was unremarkable. Maid was sweet.
Marv
Room was incredibly spacious with ample comfortable furniture. Would be a good place to stay with family with Jack/Jill bathroom with 2 sinks and doors to separate. Outside the room the hotel looks tired. Hallway carpets aged. Hot breakfast options were nice. After 9 cold breakfast options were sparse and pastries were not fresh.
Marcello
breakfast was great...plenty of seating and choice of eating on outdoor covered patio
Zoe
Fabulous breakfast and staff was very accommodating for my elderly mother. This was our 4th year staying during Spring baseball.
Allen
Great breakfast, third floor suite was nice, bed was comfortable, and staff was friendly
Sandra
Great stay there.
Sarah
The room was clean and in good working order. The staff was friendly. Breakfast was delicious.
Andrew J
We had a very clean room, but there was a plumbing problem. They did come and fix it right away. We asked for extra towels and they forgot them and didn’t bring them and the front Desk could use a little bit of help in the customer service area.
Anthony P
The staff were great and breakfast was good .
Karen
Breakfast was acceptable. Didn’t use the pool.
Eboni
The room was very very clean the stuff was wonderful I give them 100 in customer service the breakfast was fantastic
Christine
Comfortable suite
Michael
Didn’t use breakfast or pool
Amy
Great place!
Ronald
Was there overnight to get sleep before more driving the next morning. Room was great. Clean. Double beds were comfortable. Shower water pressure was not very strong. Sofa bed mattress was not thick at all. Could feel the springs. Overall the room was fine.
Jackie
Nice stay in SunCity West. Friendly staff and the room had a cool layout with a little kitchenette. Beds were small but I probably didn't read if they were doubles vs queen
Yhasheua
Overall great for location around so many restaurants and convenient shops, very well kept up with, and friendly staff
Herm
The rooms are clean however the fold out bed in our room smelled pretty foul, so my son had to just sleep on the couch. The hotel brought over extra sheets and blanket for my, but it was really disappointing that the hide-a-bed was so nasty.
Also, the pool had murky water adding to mine and my son's disappointment. We didn't feel comfortable getting into the pool nor the hot tub.
The rooms are clean, but the hallways and common areas are so-so.
If you have more than two people in your party be ready to ask for additional towels. We were surprised at the sparse amount of towels available in our room.
We unfortunately weren't able to enjoy breakfast because we left before 7am. So i can't speak to the quality of their food.
I'm not sure I would stay here again. This isn't a terrible hotel, I just think I can get far better accommodations for a few bucks more somewhere else.
Also, the pool had murky water adding to mine and my son's disappointment. We didn't feel comfortable getting into the pool nor the hot tub.
The rooms are clean, but the hallways and common areas are so-so.
If you have more than two people in your party be ready to ask for additional towels. We were surprised at the sparse amount of towels available in our room.
We unfortunately weren't able to enjoy breakfast because we left before 7am. So i can't speak to the quality of their food.
I'm not sure I would stay here again. This isn't a terrible hotel, I just think I can get far better accommodations for a few bucks more somewhere else.
Suzana
Breakfast was the same every morning, I was there for 5 nights, some different varieties would’ve been nice. A bit father from Phoenix. Overall, nice place.
Terri L
This is a convenient and nice place to stay when coming to the Surprise area. I visit my mother off and on and always stay there because it's spacious, convenient and reasonably priced. The staff is always nice. I have to add an anecdote here. The only elevator broke when I was visiting this time. It was fixed almost immediately. That's what I call maintaining a property. Can't recommend this place enough, especially if you're visiting someone in Peoria or Sun City. It costs a fortune to stay within their city limits.
Jeff
Elevator didn’t work. Phones were out. Internet connection was very slow. Hallways were not clean.
JIM
Needed more staff
Kimberly kay
No like we expect it
Michael
This hotel has terrible maintenance. Elevator broke down, pool looks like a biohazard, hallway carpeting is in terrible shape
Morgan
We had to switch rooms. Toilet had no chain to make it flush, and no maintenence on site on Sunday. Never any towels at the pool. Location was great for spring training.
Patcharanee
It looks old and was not clean.
Jennifer
Liked the full breakfast. It was nice to have someone serving the hot items. Carpet looked gross. Rooms were decent and clean but oddly shaped. Toliet is very tight area. They offer double beds v. queens. Elevator is small and only 1. A/C is loud, could hear everyone above us walking.
Orlyn
Bed comfortable, building old needs some renovating, but amazingly quiet that night! Was glad to see they had security checking on parked cars. Breakfast was okay. Friendly staff.
Homero
The pool was a little cloudy but everything else was absolutely great
Enrique
Location was good, food was okay, room was clean but phones did not work nor option to check out on the TV either. I had no patio area as stated in my receipt.
Angela Marie
Room was fine, there was only one girl working breakfast and it was super busy...she definitely needed help.
Gloria
besides the breakfast, we love this hotel. Everything was great. The only thing I complain about is the breakfast. A lot of the food was microwave. They actually microwaved it in front of us with the eggs and the sausage. The hashbrowns were undercooked so we specifically booked the hotel with breakfast to be accommodating to us, but we didn’t end up eating breakfast after the first day because it was just poor quality breakfast.
Ross
Breakfast was great. The suite layout was good for family. Kids really enjoyed the pool and hot tub, although the water was cloudy. We would stay here again.
Todd
This is our first time staying there we really love it and we stay there when we come out to spring training from California
Norma J
Room phone was out the whole stay. Took them
Ronald
A suite with too small a fridge and bathroom counter. HVAC fan and bathroom exhaust fan very loud. Staff excellent. Breakfast on of the better I've had at a similar hotel
Joe
Very noisy hotel, pool was dirty, breakfast buffet could be better, poor fitness musty fitness room.
Clifford
The entire stay was very enjoyable and we will plan to return. My only negative is that the first impression was pretty concerning when we saw the condition of the hallway carpeting. It was very, very old and worn. The rooms were fine though. The young lady serving breakfast did wonderful job!
Nancy
The staff was friendly and helpful. Check-in was simple. They took a copy of my photo ID. However, given concerns about identity theft, it would have been better if they had returned the copy or asked whether they could keep it. The property looks a bit outdated, and the hallway carpeting could definitely use a thorough cleaning.
Bonnie
Clean rooms and excellent breakfast. Staff is very friendly😊
ronald L
Both the room and the outdoor pool met
Our needs
Liked the way the room was laid out
Our needs
Liked the way the room was laid out
Jerry
Breakfast was fine pool was terrible very dirty i would not go in it was so murky
Nohemi
Dirty rooms, sheets with hair and stains. Smoke alarm covered with grocery bag.
Lisa
The rooms were very clean and recently updated, the hallways and the back of the hotel ice machine, vending machines need updated. On entering the back door i was very disappointed until I entered my room. My room was exactly what I needed.
Margaret
Nice enough hotel but kind of dated.
Garth
It's a convenient, safe, and adequate place to stay for spring training games. The pool is enjoyable, the room was well-appointed and comfortable. The staff are all very welcoming and professional.
Kathy
Stay was ok. Room needs refreshed big time - could be cleaner, foors & carpet both needed to be cleaned.
Curtis
This was my second stay here and would stay again. It was nice to have daily room service. Coffee and breakfast service was good. Good location for Spring Training access.
Sandra
Went out for Spring Training and spent 2 nights at this hotel. The rooms are very clean, their set up is of a small single apartments which was super nice and different. After being out all day at Camelback Ranch it was definitely nice to return to the hotel and go down stairs and enjoy the hot tub and pool for the evening. We also enjoyed the breakfast that was set up as early as 7am for the guest. There is enough sitting inside and outside to have your breakfast. The location of this Hotel is around all other essential stores and a Dutch Bros about 2 blocks away!
Theresa
Clean room/quiet/staff not very friendly
Location & surroundings
Windmill Suites Surprise, Ascend Hotel Collection
12545 W Bell Rd, Surprise, United States
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
Windmill Suites Surprise, Ascend Hotel Collection
71 hotel photos
