Comfort Inn & Suites Surprise Near Sun City West

6/10

Pleasant

23 Jun 2026

Susan

room comfortable. clock didn't work. no place to take a walk outside.

2/10

Poor

23 Jun 2026

Nachshon

Desk staff told me it was ok to park on the street and I woke up to find a parking ticket. Management refused to compensate me.

10/10

Exceptional

23 Jun 2026

Amy

Small room but very clean. Staff were friendly and helpful

Family

8/10

Excellent

22 Jun 2026

Jacquelyn

We had a very pleasant stay. The immediate hotel property was clean, and well-maintained common areas. Everything felt cared for and welcoming. There is a sanitation facility across from the hotel, but there were NO remnants of bad odors outside the hotel and we were there during hot summer weather.

The staff were outstanding—friendly, professional, and incredibly helpful throughout our stay. Their attentiveness and willingness to assist offered a positive experience.

My only critique is that the airport shuttle service does not begin until 5:00 AM. Travelers with very early flights should plan accordingly, as we needed to arrange an Uber for a 4:00 AM pickup to make our 6:30 AM flight. While this was a minor inconvenience, it did not diminish the overall quality of our stay.

Overall, this is a very nice hotel with great accommodations and helpful staff. I would stay again and would recommend it to others, especially those who do not have extremely early departure times.

Family

10/10

Exceptional

22 Jun 2026

OTIMEYIN

One of better JFK hotels

Self

10/10

Exceptional

22 Jun 2026

Christine

Close to JFK. Not outrageously expensive. Free shuttle is a big plus. Beds were very comfy.

Friends

10/10

Exceptional

21 Jun 2026

Ojo

The reception staff were exceptionally courteous and professional, making me feel welcome from the moment I arrived until my departure. The breakfast staff were friendly, attentive, and always willing to help, creating a wonderful start to each day. The bar staff provided outstanding service and crafted some truly excellent drinks that I thoroughly enjoyed. Overall, the hospitality and customer service throughout my stay were outstanding.

Family_with_children

6/10

Pleasant

21 Jun 2026

Anya A

Restaurant staff members were very helpful

10/10

Exceptional

21 Jun 2026

Emanuel

The staff was very polite and professional.

10/10

Exceptional

20 Jun 2026

Robert

Needs a restaurant. But overall great.

8/10

Excellent

19 Jun 2026

Dominique

Good

Family

6/10

Pleasant

19 Jun 2026

Marco

Shuttle bus was 15 mins late departing.
No amenities.
Elevator old and slow. One of two, out of order.
Rooms, quite comfortable.

Partner

6/10

Pleasant

18 Jun 2026

susan

Basic sleeping room ,
Came in late asked for a wake up call and never received the call , woke up late for my flight home ….
The shuttle runs every hour , which was inconvenient , so I took an Uber and made it just in time ….
Good thing about the hotel is the location it’s less than 10 minutes from the airport ..

Self

6/10

Pleasant

18 Jun 2026

Mario

Cercana con el aeropuerto pero sin nada alrededor

Partner

4/10

Poor

17 Jun 2026

Kathleen

If you are there to sleep outside the hours of 11pm-5am, the hallways and air traffice are VERY loud and almost impossible.

Family

6/10

Pleasant

17 Jun 2026

Brigitte

Breakfast was cold.
Wine at the bar was served in a plastic cup.

Staff was very helpful and pleasant.

Partner

10/10

Exceptional

16 Jun 2026

Kurt

Nice hotel. Friendly staff. Good breakfast.

6/10

Pleasant

16 Jun 2026

Ian

Overnight stay was ok, especially shuttle service to JFK, location is convenient to airport access, clean rooms.

Family

2/10

Poor

16 Jun 2026

Janet

No response from staff

Partner

10/10

Exceptional

15 Jun 2026

Laurel

The property was clean and neat. The staff was friendly and the breakfast options were solid, actually better than I expected.

Family

10/10

Exceptional

15 Jun 2026

Lauren

Was clean and nice room

Family_with_children

8/10

Excellent

15 Jun 2026

David S.

Parking was terrible and the shuttle driver told me I couldn’t park on the curbside in front of the hotel. I went inside and told someone. She went outside and told the driver it’s was ok to park there.

Partner

10/10

Exceptional

14 Jun 2026

Kolawole

Great service and very neat.

10/10

Exceptional

14 Jun 2026

Jamila

Clean room

Self

10/10

Exceptional

14 Jun 2026

Juan C

Todo estuvo muy bonito gracias

Family_with_children

8/10

Excellent

13 Jun 2026

Jerraine

Staff needed to be more considerate; I call at approximate 10:55 asking about the bus and letting the representative know that there were three of us who was on the AirTrain heading for the shuttle and would appreciate her calling the shuttle driver to wait for us but she stated that the last shuttle was at 11 pm. We had to catch a Uber. We ask about a shuttle for the next morning and was told that the shuttle for 5 o’clock was full, we needed to be on the latest 5 am shuttle for our 6:50 boarding flight.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

Saswata

Not friendly. Not worth the price.

Partner

8/10

Excellent

13 Jun 2026

Julie

Beds were very comfortable and had 2 firm pillowes and 2 soft pillows each. Noise from the hallway loudly spills into the rooms. As this locarion is near an international airport with arrivals at all times, your sleep experience may be helped if you use earplugs. We had difficulty with loud guests congregating for an extended period around the elevators at 3am - no fault of the hotel. Location is convenient for flights to/from JFK. Shuttle service is a little slow. We saw some drivers come by for pickups 2 or 3 times before our shuttle arrived even though the other hotels were in the same block. The complimentary breakfast was typical for this hotel chain. Rooms were generally clean but needed repair. Shower caulk was moldy, bathroom fixtures were loose, some rust in places,

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Abdul

Everything

Family

10/10

Exceptional

13 Jun 2026

Jamie

I had a caring, wonderful

10/10

Exceptional

12 Jun 2026

Michael

Close to airport perfect for quick stop post flight.
Breakfast below average

Family

10/10

Exceptional

12 Jun 2026

Adam

Super awesome and friendly staff. Very helpful. Great stay when ya wanna be close to the airport. Big shoutout to Ivette behind the bar and really all the restaurant staff. Thank you for being so kind and taking care of us. Will definitely return.

Friends_and_family Family

4/10

Poor

12 Jun 2026

Josh

Room reading light next to bed was flickering nonstop and unusable. Room a/c struggled to cool room, making sleep difficult.

Self

8/10

Excellent

12 Jun 2026

Joanne

Good place to stay after a long flight. They have a shuttle that drops you off at the gate for your next flight. Clean updated room.

8/10

Excellent

11 Jun 2026

Bernadette

Helpful staff. Eating amenities, hot tea, coffee, and lemon water available all day in the lobby.

Partner

4/10

Poor

11 Jun 2026

Verdena

The staff weren’t very friendly (front desk) nor were they accommodating. Overall, the hotel was clean, but I would not personally stay again.

8/10

Excellent

10 Jun 2026

Fauzia

Check in was quick and good - the young lady at the breakfast duty was very helpful towards everyone- Anup at front desk was very nice and friendly and caring

Family

10/10

Exceptional

10 Jun 2026

Carinel

The only negative was that the shuttle ends the shift at 2300. The rest was great

Partner

8/10

Excellent

08 Jun 2026

Davia

Good enough. I've stayed at other Comfort inns that even had a microwave in the room, this one didn't .

Self

8/10

Excellent

08 Jun 2026

Tracy

Very nice staff and comfortable nights rest.
Our flight was delayed and we didn’t arrive until 3:30am, so it was a relief that they have a 24/7 staff ready to check us in~
We appreciated that they gave us an hour free late check out so we could get a little sleep before our next flight!

Partner

10/10

Exceptional

08 Jun 2026

Pauline

The internet is fast, breakfast was good. Staffs were very nice and the room was clean.

8/10

Excellent

08 Jun 2026

Airody

Rooms were clean and staff friendly. Shuttle service very convenient. Breakfast was limited but adequate and staff were quick to replenish.Space very limited breakfast area and tables not cleaned or cleared quickly

Partner

10/10

Exceptional

07 Jun 2026

Erin

Convenient to JFK with a hotel shuttle, and clean.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Jason

After several long days traveling with setbacks, delays, etc., it was refreshing to have such a streamlined experience with zero drama.

From the clear directions for the hotel shuttle, to check in and taxi request. The staff was great. Very friendly and helpful. There were also pre made grab and go breakfasts for early travelers.

Family_with_children

8/10

Excellent

06 Jun 2026

Charles

Located in industrial area

Partner

8/10

Excellent

05 Jun 2026

Shawn

Overall great spot for layovers

Partner

6/10

Pleasant

05 Jun 2026

Christina

It was fine. It was just very very loud at night time

Family

8/10

Excellent

05 Jun 2026

Bruce

Nice, pleasant place to stay!

Self

10/10

Exceptional

04 Jun 2026

Nicholas

The rooms where clean and the airport shuttle was very helpful.

Self

6/10

Pleasant

03 Jun 2026

celine

No parking was a pb .

6/10

Pleasant

03 Jun 2026

Doretha Lynnette

The location of this property is rather unfortunate although it is quite close to the airport and they do have a shuttle. However, if you are catching an early morning flight that won’t be useful to you as their first shuttle leaves at 5 AM. The property is cleaned and well maintained the staff is friendly. There is no on-site parking unfortunately, so you will have to make other accommodations.

Partner

6/10

Pleasant

03 Jun 2026

Sharine

Staff is friendly, place is clean but my internet connection always fails there.
Having a towel with 4 holes shows lack of care. Breakfast was also good.

Self

2/10

Poor

02 Jun 2026

Alpha

This hotel is dirty, rooms are very small, no microwaves in rooms and there is no parking even though they said there is a free self-parking.
I do not recommend this hotel

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Elizabeth

The staff is kind and welcoming and truly the gem of the business.
The property is in a rough area and the planes sound like they are landing on the hotel. I counted at about 90 to 150 seconds between planes for most of the evening. The pictures make it look better than it is. It is truly a place just to stay for flying out.
However, beds were comfortable and it is truly only minutes from the terminal.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

sharon

I was pleasantly surprised. The staff was friendly and helpful from the check in staff to the food and beverage staff. Ivette and the cook really made my stay over the top pleasant. I will be back again and tell my family and friends

Partner

8/10

Excellent

01 Jun 2026

Jerraine

Water and bathroom amenities need to be provided every day stayed.

Friends_and_family Friends

8/10

Excellent

31 May 2026

Carline

The room was clean, kind of small for over $300. There was no parking, only street parking, which is hard to find.

Partner

2/10

Poor

30 May 2026

Alexander

Don't rely on advertised shuttle to airport. We reserved their shuttle for 6am. When we showed up at exactly 6am the shuttle was already gone. We had to pay for Lift to get to the airport.

Family

6/10

Pleasant

29 May 2026

sarah

The breakfast was delicious. Staff was helpful. Stay was lovely, outside of finding a bedbug in our room on day 2. We did inform staff who kinda brushed it off by saying how clean their hotel is.

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Cristina

Habitación limpia y grande

Family

10/10

Exceptional

28 May 2026

Sunita

This hotel was excellent and really close to the airport and it was very clean and we really enjoyed our stay here😊

Family_with_children

10/10

Exceptional

28 May 2026

Caren

Very close to airport, free convenient shuttle to and from airport. Our flight was very early, before breakfast was served, so they made us a breakfast to go bag. That was very nice.

Partner

6/10

Pleasant

27 May 2026

Miranda

Close to the airport, helpful staff, clean room. But I did also book this hotel because there was supposed to be regular shuttles to the airport included. Our shuttle we RSVP’ed for never arrived and we ended up having to take an Uber.

Partner

10/10

Exceptional

27 May 2026

Allan

Staff were helpful and quick to give us our room keys. Rooms were clean. Free breakfast had a lot of variety.

Partner

10/10

Exceptional

25 May 2026

Devdatt

Good breakfast and availability of shuttle service to the airport

Family

2/10

Poor

25 May 2026

David

We arrived at close to 1 AM following a long flight from Rome to JFK. Upon arrival we were told our rooms were not available due to some kind of HVAC issue. We were not alerted to any issue prior to standing at the front desk. We had navigated the train and taken an Uber to get to the hotel, only to be told they were \"trying to find something else for us in the area\" There were others already waiting in the same predicament and upon a quick search there was nothing available nearby.

We ultimately walked through the rain at 1:30AM to pick up our cars at the (unaffiliated) reserved lot half a mile away, and drove home that night. The intention of the stay was to get some sleep before a 6 hour drive after being awake for 24+ hours but that was not an option.

Would not recommend doing any business with this hotel. Things happen, but the lack of communication was inexcusable and unnecessary. The person at the desk was clearly overwhelmed and said she was not getting any help from management, which speaks volumes.

Family

6/10

Pleasant

25 May 2026

Joan

The location of our room was unusual. We were located on the first floor in the hall with housekeeping. Maid carts were lining the wall where our room was located. Workers began arriving at 5:35 am. They were very loud and very active getting ready for the day. It was not a good location for a guest room

Family

8/10

Excellent

24 May 2026

Sandra L

The staff members were good especially the cooks, bar attendant and waffle maker. The day manager was very friendly. The food was ok. I just like bacon better than sausage. Their chicken wings were very good.

Housekeeping fell very short. Our room was not cleaned the entire stay. The bathroom was cleaned only on the last day before our departure. We only got cleaned towels when asked and only cleaned face cloths one day. The sheets were never changed. We spoke to the day manager and the front desk employee each day and nothing changed.

Other day cleaning our rooms daily and providing face cloths, our stay was ok.

Family

8/10

Excellent

24 May 2026

Hiawatha

The employees were very nice especially the bar attendant. The day manager and the cooks were very nice. Breakfast was good. Each waffle maker was excellent.

The only complaints were not cleaning our rooms daily and not having face towels after the second day. We didn’t get any cleaned face towels for the last 3 days. We complain about not having our room cleaned to the front desk and day manager. Only on the day before our departure that our bathroom was cleaned but we still did not get any face cloths/towels. We arrived on a Tuesday and left on that Saturday.

Family

10/10

Exceptional

23 May 2026

Mary

Great airport location with FREE breakfast

Friends_and_family Family

10/10

Exceptional

23 May 2026

hector

Everything look great except that they need to use some type of scent so smell better but older than that everything look great

10/10

Exceptional

23 May 2026

Jennifer

My stay here was lovely! Staff was exceedingly friendly, and my room was clean and tidy. The airport shuttle was seamless. I will say that my to go breakfast (since I left too early for their usual breakfast) left something to be desired. It consisted of a water bottle, packaged muffin and bagel. Still, I will absolutely stay here again before a JFK flight.

Self

8/10

Excellent

23 May 2026

Naum

Nothing special

Family

8/10

Excellent

22 May 2026

Margaret

The comfort Inn needs another airport shuttle. At check in, all slots were full through 9AM, which would have been too late for our flight. Had to Uber for $24.

Family

10/10

Exceptional

22 May 2026

Richard

Considerate staff and a very clean room

Self

2/10

Poor

21 May 2026

Alfonso

We booked a double room, but at check-in we were told, “take it or leave it,” because they only had a room with one bed available. That was very uncomfortable and not what we reserved.

8/10

Excellent

19 May 2026

dawn

Breakfast food just ok. Did not need to park. Shuttle was good.

Partner

2/10

Poor

19 May 2026

Larissa

While I was completely naked when I got out the shower there was a man trying to get in and undo my top lock with his hand and I had to scream

Family_with_children

8/10

Excellent

18 May 2026

Madhwa

Helpful front desk staff and good hot breakfast are great value for the money

Family

4/10

Poor

18 May 2026

Gabriela

The hotel is in front of the trash truck dump field. My mother is disabled and we were given a room on the first floor which i appreciated but the hallway was full of laundry carts impeding proper safe walkway for a disabled person and we were woken up with the loud noises of the cleaning crew loading the carts and moving them,

Family

8/10

Excellent

18 May 2026

Tim

The room was clean and the property is very close to the JFK airport which was a plus for us.

Family

10/10

Exceptional

17 May 2026

Jamari

The hotel was very clean, the rooms were nice and spacious.& the staff was phenomenal. The shuttle too and from the airport made things so smooth.

10/10

Exceptional

17 May 2026

Larry

The rooms were clean, the breakfast was very good and the shuttle service to the airport was prompt. Would stay here again.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Nathan

I only stayed one night and it was good. If you want to walk and get food forget it. Catch the bus and you can get food that way at the food court at the gas station.

Self

6/10

Pleasant

15 May 2026

STELLA

Air shuttle was a great service

Self

10/10

Exceptional

14 May 2026

Abril

Everyone was so helpful definitely recommend!

Family_with_children

10/10

Exceptional

14 May 2026

David

The hotel was not what we expected. It was priced as a budget hotel, but what we experienced it certainly wasn’t.
Although the room was quite small, it was modern, clean and very functional. The bathroom was modern, with a powerful shower, although it was quite puzzling that it didn’t provide shower gel and only a small bar of soap. The Kuerig coffee maker was very good and well received. The breakfast was adequate, but could be improved with better quality hot items.
The one downside was the view from the window and that coupled with the only parking available being in the streets around the property, that could be classed as a negative.
That being said the location is very convenient for JFK and the airport bus was a good option. I wouldn’t hesitate recommending this to others.

Partner

10/10

Exceptional

12 May 2026

Willard

Staff were unbelievably nice and helpful. There was a great feeling of belong and relaxing at the hotel. Would highly recommend!

Partner

6/10

Pleasant

12 May 2026

Jefyne

Transiting through JFK. It was okay slightly overpriced for what you get

Self

10/10

Exceptional

12 May 2026

Milagros

Meagan was excellent, knowledgeable and helpful!!! Thank you for making our stay a great experience!!!!!

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Tonya

Nice place for a quick stop over

10/10

Exceptional

11 May 2026

UTKURJON

👍

10/10

Exceptional

10 May 2026

Mireille

Everything was on point. I got thrown off by the special room w disability access. I was a by afraid to flood the room w the one level shower.

Self

10/10

Exceptional

09 May 2026

Angela

Loved the shuttle to and from the airport for a quick overnight stay. Quick check in. Did not participate in the breakfast.

Partner

10/10

Exceptional

09 May 2026

Kenneth

Good breakfast, the service was excellent.

6/10

Pleasant

09 May 2026

Pauline

The property was clean and well maintained, however I still cannot understand why I was placed in a wheelchair accessible room. If my stay was longer I would have requested a different room. The bathroom was shockingly different with no place for my toiletries. I was extremely unhappy.
Parking also poses a challenge.

Self

6/10

Pleasant

09 May 2026

Dymonde

n

Family

6/10

Pleasant

08 May 2026

Jonathan

Stayed May 6–7 2026 after returning from an international flight. The room itself was clean and functional, and the airport shuttle was convenient. However, the check-in experience felt disorganized, and the lobby was unusually loud late at night. After falling asleep around 1:30am, I was awakened at 2:30am by a prolonged loud conversation from the front desk/lobby area and could not return to sleep. For an airport hotel serving late arrivals and early departures, overnight quiet should be a priority. Overall, adequate but disappointing given the purpose of the stay.

Self

6/10

Pleasant

06 May 2026

Natalie

The shuttle, friendly staff and key card security was nice and the sheets were soft. However, the hotel feels old and smelled strongly of bug spray. The floor and tables at breakfast were tacky/sticky (not the fault of the attendant, she was wiping and cleaning). Need to invest and freshen up.

Self

8/10

Excellent

05 May 2026

nellia

Need to have more time to get to the airport by shuttle bus. There are 8 terminals and it may take up to 35-45 minutes to to the final terminal

Self