Name: Hampton Inn Phoenix-Biltmore
Address: 2310 East Highland Avenue, Phoenix, 85016, US

2/10

Poor

03 Aug 2026

Melissa

When I checked into the hotel a man followed me from the lobby to my room, then aggressively tried to get into my room, and then stayed in the hallway for a long time. The phone in my room did not work so I couldn't call the front desk. When I finally figured out how to reach the front desk through my cell and navigating through an automated system the staff pretended to know exactly who the person was, said they had the wrong room and that they helped them find their room. Except that couldn't have happened because the man was still in the hallway. At that point I decided I couldn't stay there it was an unsafe place. They did send an employee to my room to escort me out of the hotel. It was an unfortunate situation and the staff lying to me makes them untrustworthy and made me feel more unsafe.

8/10

Excellent

02 Aug 2026

Jami

Hotel was in a decent location. Pool was nice, workout room was great and the breakfast was amazing.
My room was large and the air conditioning worked wonderfully in the 112 degree heat- which I was worried about!
Beds were super comfy and had great pillows!
Overall it was fine but the hotel itself felt pretty rundown- could use a few updates.
For the value it was good.

6/10

Pleasant

19 Jul 2026

Darnell

Tub was backed up. Took a shower in 2 feet of water. Took them all day to get it unclogged. I got housekeeping every other day and they just fixed rhe bed and didn’t change sheets and did not sweep or vacuum. Restroom floor was very dirty especially from the plumber leaving a mess. My daughter had to scrub the tub herself. Staff was very friendly.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Kimberly Ann

Fantastic property in a great location. Close to restaurants and shopping but quiet, clean, and comfortable. The staff were friendly and helpful and the breakfast buffet was delicious with a variety of options.

Partner

10/10

Exceptional

15 Jul 2026

Theresa

Only quibble was one elevator was out of services a couple of times. There is another elevator at the other end of hall. Okay for us bc we can use stairs or go to other end of hall. For some of the elders tho, it was a little more difficult.
Overall, the property is fabulous. Gym and pool are well maintained. Breakfast presentation varies every day w/offerings refilled and refreshed. The dining area /food service area is kept clean and tidy. This is a well operated property, it shows and we appreciate it. One last thing, parking, plenty of on site parking in a well lit section of the property. Thank you, T

Partner

10/10

Exceptional

14 Jul 2026

Belinda

Morning staff is not the friendliest. The evening staff was so helpful, friendly, courteous, and went above, customer service. She made our staff fun. Recommended places to visit. I will stay here because of her.

Partner

10/10

Exceptional

13 Jul 2026

Vivian

Room was clean, staff was friendly, Parking was good.

8/10

Excellent

12 Jul 2026

Gabriel M

Very friendly staff. Centrally located...close to restraurants and stores.

Self

10/10

Exceptional

12 Jul 2026

Jennifer

Check is was good. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Jaimee

Nice hotel employees.

10/10

Exceptional

10 Jul 2026

Scott and Jennifer

All around it was awesome!

Partner

10/10

Exceptional

02 Jul 2026

Suelyn

The executive suite was okay. It had quite a bit of room, but definitely wasn't maintained like it should be. The couch pull out bed was horrible. It was concave and awful to sleep on. The shower had bottles of shampoo and conditioner attached to the wall but the conditioner was upside down and wouldn't come out. It was funny but also annoying.
The AC was amazing! The pool was fun! The windows looking at the pool from the hall were cool. The breakfast was great! The complimentary water bottles and fruit and cookies and candy were lots of fun for my kids.

Family_with_children

10/10

Exceptional

20 Jun 2026

FABIOLA

Nice área

Family_with_children

10/10

Exceptional

18 Jun 2026

Marcia

Clean room, quiet, great location

Self

8/10

Excellent

17 Jun 2026

Tereza

Had a good stay room was nice clean hotel inside looked really good outside not much to it got there and the pool was down was not notified at all about that. Kind of disappointing.

Family_with_children

10/10

Exceptional

16 Jun 2026

Michael

Always excellent , great location

10/10

Exceptional

13 Jun 2026

Felicia

We arrived in Phoenix very late and simply needed a place to rest for the night before continuing our trip. Thankfully, this hotel fit the bill perfectly.

The property layout is a little unique, but everything appeared to be well-maintained and in good condition. Our room was spacious, clean, and inviting. With the three-hour time difference working against us, we didn't get nearly as much sleep as we would have liked, but the beds were exceptionally comfortable.

The front desk associate who checked us in wasn't quite as welcoming as I've come to expect from Hampton Inn properties, though she was courteous and efficient. On the other hand, the associate who checked us out provided that extra touch of hospitality and friendliness that really leaves a positive impression.

Overall, this was a solid choice for a quick overnight stay. Clean, comfortable, and convenient—exactly what we needed after a long day of travel.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Merrill

Great value! We loved our suite room which allowed complete separation of sound at night. There was plenty of filtered water and the fitness center had what we needed. The staff was friendly and helpful. Breakfast could use more gluten free, dairy free options, but it has a hot breakfast(!) and the fridge in the room was ample enough to fit in my cashew milk and other munchies. Staff was helpful and present. Location was great - we walked to a restaurant we really like (True Food). Bed was comfy. A/C and fan worked great. The black out screen was effective. The pool was out of commission, but the Embassy Suites pool was made available and we enjoyed our swim there. We had all we needed for a lovely stay. Thank you.

Partner

8/10

Excellent

08 Jun 2026

Jennifer

I was expecting a little more from this property but it’s in need of some updates. The hotel in general is worn. The pool looked like a swamp and you can just see all the wear and tear around the property. The best part is the gym (if you can find it). It’s located in the basement on a different elevator by the staff break room. It was, however, very well equipped.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Kristen

pool was green. Lobby and room smelled of chemicals.

10/10

Exceptional

05 Jun 2026

Dakotah

Was a great stay, the beds were very nice, room was clean. Only negative, the pool was a little green and I wouldn’t swim in that. 9/10

Family

10/10

Exceptional

29 May 2026

REBECCA

Friendly staff. Great location

Friends_and_family Family

10/10

Exceptional

26 May 2026

Donald

Friendly and professional staff, excellent customer service and breakfast. Clean rooms and a great location while visiting Phoenix.

Pet

10/10

Exceptional

26 May 2026

Lisa

The staff were very helpful. I liked that the breakfast lasted until 10:30 am for free every morning and was very delicious. Convenient to everything.

Friends

6/10

Pleasant

26 May 2026

Claire

Great coffee but no towel racks. Also I did not realize sink and mirror were in the entry way and not in the bathroom. I would not have booked this room if I knew .

10/10

Exceptional

24 May 2026

cassandra

Close to discount shopping and whole foods

Self

10/10

Exceptional

20 May 2026

Brett

All good

Family

10/10

Exceptional

19 May 2026

Jennie

.

Family

8/10

Excellent

17 May 2026

Roy

This hotel is satisfactorily good for a quick weekend trip. The only thing I dont like is I have to pay to park the car and have a charge of $10/day.

Self

10/10

Exceptional

17 May 2026

Lindsey

Room was spacious clean and comfortable. Staff were friendly and breakfast was good.

Partner

10/10

Exceptional

16 May 2026

Joe

Great staff and comfortable room!

Friends_and_family Family

10/10

Exceptional

16 May 2026

Bradley

We loved everything about this hotel.
The food, the parking, the room, the location is great, pool is great and the staff is really nice and friendly especially our friend Art!!!!
Can’t wait to go back

10/10

Exceptional

16 May 2026

nancy

I have stayed at this location twice before. I find it very convenient. Close to shops, Whole Foods, Arizona Biltmore Fashion Mall, and only about 15-20 minute from airport. I love that is close to the Arizona canal just 5 minute drive away but that's because I love running, biking, and walking. Staff are super friendly and helpful. Breakfast is impressive considering it's included. Lots of options, eggs, potatoes, sausage, bacon, yogurts, cereals, fruits, juices, waffles, muffins, toast, oatmeal. Very clean facility and safe area. Lovely pool. Gym on premises. Quiet and room service each two days. Close to hiking. Love it here!

Self

10/10

Exceptional

15 May 2026

Claire

Great stay

8/10

Excellent

15 May 2026

Joseph

Ice staff, above average breakfast.

Partner

10/10

Exceptional

12 May 2026

Grace

Breakfast is pretty good. Rooms are very neat and clean. Very friendly staff. I will come again if I am travelling to this area again.

Family

10/10

Exceptional

11 May 2026

Barbara

This hotel was a great price for the location. Very clean, convenient and close to everything. It was a one night stay and definitely worked well for us. Would stay again!

10/10

Exceptional

11 May 2026

Valerie

I wish coffee was out prior to 6 am

Partner

10/10

Exceptional

05 May 2026

Peter

good parking did not eat

Self

10/10

Exceptional

04 May 2026

Cheyanne

The room was spacious, beds were comfy, and the breakfast was your usual hotel breakfast with a waffle maker!

Family_with_children

8/10

Excellent

01 May 2026

Robert

The property is clean, well-practiced. Maintained and conveniently located. The breakfast was okay, typical hotel serve yourself, Not great but not terrible.

Self

10/10

Exceptional

01 May 2026

Kelly

Great option for GCU parents. Underground parking is a plus.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Mackenzie

The staff was great, parking was easy, super clean

Self

8/10

Excellent

30 Apr 2026

Michael

all as expected ... breakfast was fine

10/10

Exceptional

28 Apr 2026

Belinda

When I got there the desk clerk was real friendly told me about breakfast the cookies made daily and coffee and tea available, I enjoyed hot tea. They had a map of the local eateries around and they were walking distance. Staff for breakfast was nice kept everything filled. I like how this place was in its cubbyhole surrounded by buildings.

Self

10/10

Exceptional

28 Apr 2026

Rachel

We had a fantastic stay. Hotel was clean and staff was super friendly and very accommodating. Wonderful breakfast. Will definitely stay here again, it was a perfect place to stay while moving our daughter out of college at GCU.

Family

8/10

Excellent

28 Apr 2026

Amanda

Great place to stay when visiting my son at GCU!

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Lisa

Everything was great as well as the customer service.I enjoyed my stay.The only thing I would've loved was a washer and dryer.

Family_with_children

6/10

Pleasant

25 Apr 2026

Tanya

No hot water on second night. Had to take a barely luke warm shower.

Partner

8/10

Excellent

08 Apr 2026

Vanessa

Hotel was convenient to airport, shopping and restaurants. The staff was great and our room was clean. The pool water was clean but all around the edge was algae so I chose not to swim. Disappointed as it was a hot AZ day. Also didn’t know there was a parking fee. Overall a good stay.

Partner

10/10

Exceptional

02 Apr 2026

MARIA

Clean room, friendly staff and many available parking lots

Family_with_children

10/10

Exceptional

31 Mar 2026

Natalia

My highest priority is cleanliness. Not only is this place clean but they had the most accommodating and friendly staff but breakfast was great. Highly recommend!

8/10

Excellent

31 Mar 2026

Claudia

Breakfast ok
parking convenient, nearby
AC loud, otherwise great room

Partner

10/10

Exceptional

24 Mar 2026

Kristen

Stay was great here. Staff was super friendly.

Family_with_children

8/10

Excellent

24 Mar 2026

Mahadevappa

Rooms were clean. Bathroom needs upgraded
Staff friendly

Partner

10/10

Exceptional

20 Mar 2026

Danielle

Best place to stay. Chris was awesome.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Richard

Not visited

Self

10/10

Exceptional

15 Mar 2026

Ajamu

Room was clean and provided the major amenities. Microwave, mini fridge, coffee maker, great. Had trouble locating the gym.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Kelly

Friendly front desk staff. Huge rooms and comfortable beds with extra pillows. Very clean.

Self

10/10

Exceptional

09 Mar 2026

Mazzy

Nice place, decent breakfast

Self

10/10

Exceptional

08 Mar 2026

Charmaine

The employees were very friendly and the lobby was homey. Breakfast was well put together and enjoyable. The room was comfortable and very clean. This property is close to a lot of different stores that you were able to walk to. Very peaceful and accommodating.

Partner

10/10

Exceptional

03 Mar 2026

Heath

Clean property. Professional and accommodating staff. A+

Partner

10/10

Exceptional

02 Mar 2026

LINDA

We had a very nice stay. The room was clean and spacious. The shower actually looked new while the rest of the room was updated. It was nice having a larger countertop and sink outside of the bathroom, more accessible. Overall 5 stars, would stay here again.

Family

8/10

Excellent

02 Mar 2026

Lisa

The staff was excellent. The hotel is very clean and near Biltmore Fashion Park where our event was. This is definitely an older property, but well maintained.

Partner

10/10

Exceptional

24 Feb 2026

Tim

Great hotel in a great area.

Friends_and_family Family

2/10

Poor

24 Feb 2026

Omid

I am writing to formally share several concerns regarding my recent stay at your property.

Unfortunately, our room was not maintained to an acceptable standard. Upon arrival and throughout our stay, we experienced multiple issues, including dirty towels, a lack of body wash that was never replenished despite our request, and a vanity light that was not functioning. Additionally, the air conditioning unit was malfunctioning — it would alternate between blowing hot and cold air, requiring us to repeatedly turn it off to regulate the temperature.

Housekeeping services were also inadequate. Trash was not removed, and the room was not properly cleaned. The bed was made; however, the rest of the room was left untouched.

We brought these concerns to the attention of both staff and management during our stay, but unfortunately the issues were not resolved. Overall, we were very disappointed and unsatisfied with the experience, as it did not meet the standards we expected.

I would appreciate the opportunity to discuss this matter further and hope you will take appropriate steps to address these concerns.

Thank you for your time and attention. I look forward to your response.

10/10

Exceptional

22 Feb 2026

Robert

Yes, the clean room, kind, couteous and helpful staff, and consistently good breakfasts

10/10

Exceptional

22 Feb 2026

Tane

Clean room with nice amenities. Easy parking. Polite staff. Very nice stay!

Business Self

6/10

Pleasant

22 Feb 2026

Cindy

The room was run down, the bed was soft. The staff was very nice. The price was affordable for the area, I guess this is a situation where you get what you pay for.

Partner

10/10

Exceptional

21 Feb 2026

Matt

Nice sized, clean room, super friendly staff. Great location.

10/10

Exceptional

15 Feb 2026

abdelilah

everything was great

Business Self

10/10

Exceptional

13 Feb 2026

Dwight

courteous staff

Leisure Friends

10/10

Exceptional

08 Feb 2026

Ashley

Great pool and rooms!

10/10

Exceptional

08 Feb 2026

John

The staff were very helpful and worked with us on check out day.

10/10

Exceptional

08 Feb 2026

James

Great location

Business

4/10

Poor

07 Feb 2026

NEIL

Turned the AC down all the way (68) and we still sweated all night. Very basic hotel. For the price and neighborhood, we expected something much nicer.

Leisure Family_with_children

8/10

Excellent

03 Feb 2026

Mohanadoss

good

6/10

Pleasant

02 Feb 2026

Beth

Was put on first floor in a handicapped room. My daughter and I are not handicapped. They moved us to 3rd floor. Person above us, was very loud. You can hear them walking. Thin ceilings. Bathrooms need a major update.
Staff was nice. It's not a very \"cheery\" space - possibly the lighting in the lobby, elevator area, etc.

Leisure

10/10

Exceptional

01 Feb 2026

Cathy

Immaculate property, large room...ours had two windows, beds were extremely comfortable

Leisure Family

10/10

Exceptional

30 Jan 2026

Kathleen

The staff was great. The room I was assigned for the first night of my stay was right across from the elevator. I didn't think I was a light sleeper but the noise woke me up frequently during the night. In the morning, I spoke with AJ at the front desk and he arranged for me to get a new room. When I got back to the hotel at the end of my work day, Charlie had everything settled and gave me my new room key. They were both friendly and helpful. Neither made me feel like I was being unreasonable or causing them extra work. They were fantastic!

Business Self

8/10

Excellent

28 Jan 2026

Warren

Good breakfast; friendly staff

Leisure Partner

8/10

Excellent

27 Jan 2026

James

Staff was friendly, room was clean. The heating/cooling unit was a bit noisy.

10/10

Exceptional

26 Jan 2026

Elizabeth

Great staff - very clean rooms

10/10

Exceptional

24 Jan 2026

Karen

Clean, friendly and uneventful.

Leisure Family

10/10

Exceptional

22 Jan 2026

Carie

From the moment i walked in the staff was very nice and check in was breezy. The room was clean and comfortable

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Jonathan

The staff was friendly, especially at check-in. The room was spacious. We had no hot water in the morning, and when we mentioned it to the front desk at checkout, they said that it was a known issue. Not sure how extensive the known issue was, but to pay what we did for a room with no hot water, I felt they should have given us a credit or partial refund. Rooms were at a premium this weekend, but the room was very sub-premium with it's water issues.

Partner

10/10

Exceptional

19 Jan 2026

Natalie

Front desk staff were so incredibly helpful with restaurant and hiking recommendations. Rooms were clean and comfortable. Location was great - lots of stores nearby.

Business

10/10

Exceptional

19 Jan 2026

Verified traveler

Clean room fast check in

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Jason

Digital Key and check in/out was flawless. Never even stopped at the front desk, and the room got my needs perfect

10/10

Exceptional

12 Jan 2026

Howard

Nice staff. Decent breakfast

Business Self

8/10

Excellent

02 Jan 2026

James

Shower needs work, rest of room great

Business Family_with_children

8/10

Excellent

29 Dec 2025

Paiklan

Clean room, spacious room

Leisure Family

10/10

Exceptional

29 Dec 2025

America

😃

10/10

Exceptional

29 Dec 2025

Rosalinda

It was in a nice area, great staff and accommodating for whatever you needed.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Abigail

The room was great. Clean. Comfortable. Staff at the front desk was very friendly & helpful. The hotel was in a great location. Also had a great look throughout - the lobby, pool, etc. Very happy with my decision to stay here while in Arizona!

Leisure Self

10/10

Exceptional

27 Dec 2025

Verified traveler

All good and convenient. Clerk comped our parking.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Cynthia

Very clean and friendly

10/10

Exceptional

21 Dec 2025

Adrian

Very nice, total bang for the buck

8/10

Excellent

21 Dec 2025

Rebecca

Clean and newly modified rooms, great breakfast selection every morning, pool is heated and hot tub worked well. Elevators weren’t great but good enough. Would stay here again esp. given the excellent price compared to other hotels in the Biltmore area.

Leisure Family

10/10

Exceptional

18 Dec 2025

Christy

The gentleman at the front desk was incredibly kind & delightful