Home2 Suites by Hilton Scottsdale Old Town

United States , Phoenix Area - AZ
Scottsdale, 3131 North Scottsdale Road
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

11 May 2026

glen

We arrived late on a Friday night for a 3 night stay. The front office staff member was super helpful and polite. As we entered the room we were very impressed with the amenities. The room comes with a full sized fridge, a microwave, dishwasher, and a wide array of utensils.

We were a little disappointed in the cleanliness of the room though. There was a dirty shirt and socks left in the room. Also the carpets in our room (165) really need to be cleaned.

As for the positives, the breakfast was fantastic. My daughter really enjoyed the chicken and waffles. The eggs and coffee were also really good.

Lastly, housekeeping is supposed to come to your room every other day during your stay. During our 3 night stay we didn’t have any visits from housekeeping and we certainly could have used one.

All in all for the price, this isnt a bad hotel for an extended stay, but dont have too high of expectations or you will be disappointed.

Friends_and_family Family

2/10

Poor

10 May 2026

Aaron

Paper thin walls. You could hear the people above you and next to you simply walking around, and using the bathroom. Couldn’t sleep all night. I will say that the staff was super nice and helpful. I booked a room for two nights, but left after one. The gym was nice.

Family

8/10

Excellent

09 May 2026

thomas charles

Cleanliness of hotel including rooms was good. Room Balcony needed to be cleaned. Small balcony only contained small table and 1 chair. Staff were very accommodating and personable. Exercise room and laundry facilities were well equipped. Only concern was lack of security to enforce pool area rules and hotel was non smoking.

Partner

10/10

Exceptional

09 May 2026

Denise

It was nice to have a breakfast option—a few more choices would have been nice but overall it was good

Friends

2/10

Poor

30 Apr 2026

Lenney

The employees were very rude,
There was a smell from the air conditioner along with a light fog in the air, maintenance checked it out and said to turn it off and it would be fixed the next day, didn’t happen.
At check in I was told I reserved 2 rooms, one from Expedia and one thru the hotel,
T guy said he fixed it, then charged my
Card $179 for not canceling within 48 hours. (I was driving from Denver)
Had 95 year old mother with me, there were no handicapped accessible devices in the room. Asked for temporary bars for the tub, the brought a fold up plastic chair. Requested handicapped accessible room.

Family

10/10

Exceptional

27 Apr 2026

Chloe

Has a great stay

8/10

Excellent

26 Apr 2026

Jennifer

Breakfast was fine, The pool was cold (but I knew it wasn't heated so wasn't expecting it to be warm until the check in attendant said it was room temperature (Guess she meant that as a joke, but it set the wrong expectations). The hot tub was not hot, in fact it was too cold to sit down in.
The room was exceptional, clean, with plenty of room, comfy bed, and comfortable temp, once we figured out that the thermostat was on the wall, not on the air conditioner itself. Hubby had a conference in town on Saturday, so we booked the hotel instead of driving all the way up from Casa Grande that morning. Cost was low for Scottsdale, but worth the money

Partner

6/10

Pleasant

23 Apr 2026

Jennifer

Breakfast was horrible with little to no change in breakfast items. Yogurt broke.

Family

8/10

Excellent

23 Apr 2026

Rushivilita

There was no hot water around 830am when it’s time to get ready to head out. The room floor was sticky with shoe prints/stains. The Staff was great and hospitable though.

Partner

8/10

Excellent

20 Apr 2026

Kevin

Good

2/10

Poor

19 Apr 2026

Keva

Due to only booking one night and the hotel overbooking they changed my reservation to a different room. I had 4 people staying and booked 2 queen beds to accommodate us. Upon arrival we were given 1 king bed with a pull out couch. The staff initially stated that’s what they could see I booked on their end and tried blaming it on Expedia. They said there was nothing they could do and to contact Expedia. Later into the stay a different staff member stated they could see our reservation was for 2 queen beds and additionally stated that we got our room switched because they overbooked and since we were only staying for one night. Very unprofessional lying to guests, not great customer service. Overall would not stay here again. Was made to feel like I did something wrong and was stupid.

Family

10/10

Exceptional

19 Apr 2026

Maura

The pool area was very nice and the cleaning staff was very accommodating. Overall it was a great stay!

6/10

Pleasant

18 Apr 2026

Stephanie

The breakfast was terrible. I know it was free but

8/10

Excellent

15 Apr 2026

BARBARA

breakfast was limited and average.
room needed to be vaccummed better.
bathroom was awkward with door opening in to a small bathroom , just missing the toilet. a barn door would have been better

Partner

10/10

Exceptional

13 Apr 2026

Lavinia

The room was clean the staff was very nice and helpful and answered all our questions. I would stay here again.

Friends

10/10

Exceptional

12 Apr 2026

Cynthia C

We were only in town for one night and rented two rooms. We did not make much use of the amenities of the hotel, but it was very clean and nice, and the staff was great. The rooms were large and well-equipped. I asked for a restaurant information for dinner, and she not only gave me printed list, but highlighted her favorites. It's in a great location...near Old Town Scottsdale. The included breakfast was plentiful. We also liked the fact that there was complimentary coffee, tea, and water in the lobby. The place we were at prior to staying there charged for every little thing. Very happy and would stay there again.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Genesis A

Great service and excellent customer care

Partner

10/10

Exceptional

10 Apr 2026

Brisa

Breakfast ended too early.

Partner

10/10

Exceptional

10 Apr 2026

Cecilia

Front desk was super friendly and helpful! Easy to talk to! Housekeeping was nice as well! Rooms were excellent! Bed was comfy. Will definitely revisit!

Partner

10/10

Exceptional

10 Apr 2026

Fely P

Breakfast was good not fancy. Better than we have to buy our own breakfast. The room was clean, smell, good, big room with 2 queen beds, big refrigerator and small kitchen equipment except no stove when we check into the room. The staff were very friendly and kind. Good location. Pool and hot top was a plus as well. Overall our stayed was satisfied. We will stay again when we go back to AZ. We loved Scottsdale area.
One thing minus was when my family and I want take a shower one night, the hot water was cold, I called a front desk and they said will call maintenance but didn’t happened, we showered with cold water very fast and we deep showered again the next morning.
But I still give 5 stars for this hotel.

Family_with_children

10/10

Exceptional

05 Apr 2026

Alex

Great hotel, great room. Very happy.

Self

6/10

Pleasant

05 Apr 2026

Channen

Didn’t give us the room we booked through Travelocity. We booked a one bedroom and they put us in a studio with wet carpets.

Family

6/10

Pleasant

03 Apr 2026

Erin

The noise from the pool started very early in the morning and continued all day. This was very disruptive to overall peace.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Deborah

Smooth check in, clean and large rooms, great fitness room, decent breakfast. Would stay again.

Partner

10/10

Exceptional

30 Mar 2026

Terry

Breakfast was ok, place was clean, and I found the beds comfortable, as a matter of fact I slept really heavy. Overall I was very happy.

Family_with_children

8/10

Excellent

29 Mar 2026

Brandi

Room and beds good enough a little bit old of a property so it wasn’t as fresh and new but it was fine

Friends

8/10

Excellent

28 Mar 2026

Carol

The breakfast was very average, not a big selection

Self

2/10

Poor

28 Mar 2026

Robert

The room booked was not available. Our premium room with balcony had the view of a wall and was dark and depressing. The breakfast was never varied, with no microwave to heat up their basic food. The pool was missing an ADA required handrail. The staff was not friendly or compassionate. They charged a previously undesclosed $4 daily \"parking lot maintenance fee. Carpets were stained everywhere. Decor and furniture is cold and cheap. A poor value for the money.

Partner

8/10

Excellent

26 Mar 2026

Megan

Nice hotel. At check in we were told breakfast was served at 6am daily, but it actually was served at 7am on the weekends-not a huge deal, just changed our plans slightly. We loved having the full size fridge in our room, made staying with teens much easier! Hotel was clean, maintenance staff and cleaning staff was constantly present working to keep the hotel clean. Pool was nice, didn’t use the hot tub much since it was already 109° outside.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Linda

Everything was fabulous

Friends

10/10

Exceptional

23 Mar 2026

Deborah

It was great except the boys sports teams that kept running up and down the halls in the evening. I notified the front desk but nothing was done. When we checked out the front desk said they would mention this to the coaches. What about the responsibility of the parents????

Partner

6/10

Pleasant

22 Mar 2026

Jacqueline

Bring some air freshener!

10/10

Exceptional

22 Mar 2026

Terry

Very nice property, walking distance to old town Scottsdale

Partner

4/10

Poor

22 Mar 2026

Stephanie Lynn

The property and amenities were great. I gave it a poor rating because I didn’t get one decent night sleep while I was here as they let people party outside till all hours of the night. I had a balcony room and closing the door doesn’t block any of the sound. If you have in a room with an adjoining door, you can literally hear the conversations of the people in the next room, and if they talk loud or are out on their balcony being loud, which was the case most nights and smoking which came right into my room, not ideal. I thought I read somewhere that this hotel has quiet hours from 10 PM on, but that definitely was not the case. The best thing about this place is their staff member at the front desk, named Raquel. She is amazing and so welcoming. Disappointed in the night staff for not dealing with the outside noise as no one wants to be the one to complain when people are trying to have a good time, but this was excessive. Kids in the pool screaming till 10:30 at night. I would definitely not choose this place to have a relaxing anything. I think on two occasions the whole week I was able to lay by the pool and actually feel peaceful. It is a haven for young sports teams and their parents, which means kids in droves taking over the pool, running up and down the hallways and the parents drinking till all hours of the night outside being loud and obnoxious. I wish I had better things to say, but it was definitely disappointing.

Self

8/10

Excellent

17 Mar 2026

Robert m

It was a nice stay .i think the pool opens to soon in the morning if you have a patio that looks over the pool it gets a little noisy in the am
But not to bad. Wish the bathroom had fan in the ceiling the mirror gets foggy

8/10

Excellent

17 Mar 2026

Dwight

When we arrived our room wasn't available yet. Went out to pool area to wait. Checked at 2:30, 3, 3:30 then again at 4:15, the girl at desk had gone home and the new person said room is ready. Seemed the prior staff should have come out to alert us of room now available or at least telling new person where we were to let us know sooner. Then we found the room's balcony only had 1 chair. Seriously, what name hotel only provides one chair on a balcony. Room isn't an issue. GM wasn't real personable about the issue at all,Justin. Just a blank stare and said over and over, it's \"Company Policy\". Unbelievable! We've stayed there over 20 years under IHG and never a problem like that. Also the bacon on the last day was only half cooked. Not sure how many people like squishy, limp bacon.Also, no name badges on personnel. Seems you shouldn't have to ask everybody's first name when conversing. The room was very nice except for the obvious mistake made with the light switch location in the bathroom!

Partner

10/10

Exceptional

16 Mar 2026

Jerome

Close to old town and SF giants spring training.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Raymond

Nice pool area with towels
room next to pol was nice

Family

8/10

Excellent

13 Mar 2026

Carleen

The pool was good, but there were a lot of kids with balls and made it difficult to be in the pool because of all the activity with the balls. Shops nearby were wonderful and enjoyed being close to the giant stadium and the shopping malls.

Partner

10/10

Exceptional

12 Mar 2026

Rachel

Spacious rooms. Good location. Friendly and helpful staff

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Dale

Great place, comfortable. On edge of old town.

8/10

Excellent

09 Mar 2026

Ben

Clean room, friendly staff, pool and jacuzzi very relaxing, was looking forward to sitting by the fire pit but it was not working. I would stay here again, it was super close to Scottsdale Stadium.

10/10

Exceptional

08 Mar 2026

Patrick

Used to be a Holiday Inn Express…
It’s close enough to everything and is adequate…

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Beth

THE POOL WAS WONDERFUL, THE staff SUPER GREAT and HELPFUL, cleanliness was tops, location and parking ample.
We really enjoyed our stay and would stay here again. The free laundry was great too - nice machines and very clean.

Partner

10/10

Exceptional

02 Mar 2026

Jose

excellent service, Leah was an excellent host.

8/10

Excellent

02 Mar 2026

Loren Graham

We enjoyed our stay. The room was clean and spacious. It offered. Everything we needed. We will plan to come back here next season.

8/10

Excellent

02 Mar 2026

Shawn

Room was clean bed was comfy it was nice just not 5 star nice

Self

8/10

Excellent

01 Mar 2026

Joseph

Staff good, room clean and updated

Partner

6/10

Pleasant

01 Mar 2026

Andrew J

WiFi barely worked if at all, TV did not work either, froze and glitched the whole time.

10/10

Exceptional

01 Mar 2026

Jennifer

The breakfast is good. Loved that they have filtered water in the lobby. The room was spacious and water was well stocked. Free laundry machines. Good gym. We stayed for one week.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Sierra

Friendly, efficient and Early!!

4/10

Poor

24 Feb 2026

Steve

Room was large, and functional. I'll give it that.

Bathroom was needlessly small, and door opened awkwardly so that you had to scoot around it every time. Quite annoying.

Bed was like sleeping on a pile of clothes.

TV SUPER SUCKED!

Because it was internet TV, it glitched CONSTANTLY. Made watching the Olympics very frustrating.

\"Free\" breakfast as absolute crap. Spend a buck more per hotel guest and at least serve real food.

Pool was dirty, and had a railing with repair tape around it. So lazy. Fix it.

Upon checkin, NO diet coke at convenience mart by front desk. Woman at desk said they were \"waiting for their shipment to arrive.\" The hell???? It's diet coke.

By the end of the week: STILL no diet coke.

Also lobby was torn up for 2 days with all the couches because of a ceiling leak.

Whoever is opering this place for Hilton is damaging the brand.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Nicole

Great front desk staff.

8/10

Excellent

23 Feb 2026

Richard

Pillows are not great, hot tub and rail to pool broken. Not acceptable for this rate.

10/10

Exceptional

23 Feb 2026

Kimberly

Very nice room. Great parking on hotel grounds for Spring Training. Pool and patio area very ccleancleareand relaxing.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Shelley

Front desk staff, Raquel, was so pleasant, kind, and helpful!

2/10

Poor

23 Feb 2026

Alex

Not a good experience! When we arrived at the property to check in, the young lady at the front desk let us know that the system was down worldwide and she was not able to check us in. The best she could do, was take our name and number down and give us a call when the system was back up and running. We explained we had been traveling since 4am, and it was now 6pm, we were totally exhausted and wanted to shower. We asked if there was absolutely no way that she could do a manual check in, let us up to our room, and once the system came back up, give us a call to come to the front desk and finish any paperwork that needed to be finished, she said unfortunately, this was not an option. We went out to our car, called the corporate office, and we were told this was indeed an option, she could do a manual check in with the email confirmation, and finish the paperwork when the system was back up. Very frustrating. But we dealt with it. We sat in the lobby for about an hour, and we were finally able to check in around 7pm when the system was back up. Unfortunately, this was not where the night ended, we ended up with a group of folks in the room directly above us, who showed up around 10:30pm, stomping, singing, and screaming, and woke us up from the one hour of sleep we were able to get. This ridiculousness kept on, until 4:30am!!! We got zero sleep the entire night! This was the absolute worst experience at a Hilton property of all of our years of traveling with them!

Partner

4/10

Poor

21 Feb 2026

Matthew

Called to alert staff we were running late yet no one answered the phone. When we arrived there was little to no parking and front desk staff were entertaining a very loud guest (possibly inebriated) which made it hard to understand the person who checked us in. The room reminded me of a college dorm room with cheap fixtures and IKEA-esque furniture. This was DEFINITELY NOT A HILTON sponsored property.

Family

6/10

Pleasant

20 Feb 2026

Jennifer

Room and hotel was clean . Bathroom very small for size of room . Ok for one night stay but not stay any longer .

Friends

8/10

Excellent

16 Feb 2026

Joseph

Our room was clean. The amenities were more than adequate. The staff was friendly and courteous.

Leisure Partner

6/10

Pleasant

16 Feb 2026

Dainton

The room was nice, the outside wasn't as nice as the pictures. The housekeeper opened the door on me

Leisure Self

8/10

Excellent

07 Feb 2026

Bruce

Room was clean

Partner

10/10

Exceptional

06 Feb 2026

Craig

Clean rooms . Hot coffee or tea at any hour available.
Friendly staff , and genuinely eager to help meet our needs.
This location is so nice and quiet and a 5-7 minutes walk to Scottsdale old town. You won’t need a car.
It has been recently renovated within last 2 years and was an absolute pleasure to stay . We stayed 8 nights in a suite. Thank you

Leisure Partner

10/10

Exceptional

04 Feb 2026

Julie

clean, comfy, good space, convenience of kitchen sink, full fridge is awesome.

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

James

Clean spacious room conveniently located in Scottsdale.

Leisure Family

8/10

Excellent

03 Feb 2026

Brad

yes

10/10

Exceptional

02 Feb 2026

Troy D

Nice place with a good breakfast. Would stay again.

10/10

Exceptional

01 Feb 2026

John

Room was perfect for 9 days, quiet, front desk staff super helpful. Could use some salsa and a few more items in breakfast bar (frssh fruit).

Business_and_leisure Partner

10/10

Exceptional

31 Jan 2026

Robert

Room was clean, well maintained and staff knowledgeable and friendly

10/10

Exceptional

30 Jan 2026

Greg

2/10

Poor

30 Jan 2026

Sandra

I booked this hotel for the heated pool, hot tub and fire pit area for our 11 day stay. The pool heater did not work, the hot tub jets did not work and stone around pool falling apart. The gas fire pit also did not work. Also you can not ask any of the people that clean you room questions as they dont speak english only front desk people speak english. I checked with front desk people several time to see if repaired and only got a one word answer NO.

Leisure Partner

8/10

Excellent

28 Jan 2026

Carl

Staff was friendly and the rooms were clean.

10/10

Exceptional

25 Jan 2026

Ivan

👍

10/10

Exceptional

24 Jan 2026

Xochil

Beautiful place

Leisure Self

10/10

Exceptional

22 Jan 2026

Michael

The room was clean and staff were very good

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Kimberly

Very clean, new, friendly staff, excellent fitness room

10/10

Exceptional

19 Jan 2026

Stephanie

The room was very quiet and clean, will definitely stay again

Leisure Partner

8/10

Excellent

18 Jan 2026

Larry

Pleasant staff; good breakfast.

Leisure Family

8/10

Excellent

18 Jan 2026

John

Adequate

4/10

Poor

18 Jan 2026

NATASHA

Arrived 15 mins early for check-in, was informed that rooms were not ready, waited in front of the front desk where there were tables and seating, never called and informed that the rooms were ready... after 10 mins past check in time, went back to the staff and they told us that we could check in. If we did not go back we would've waited forever. 2 rooms booked, far from each other, no water provided, we had to ask and get it ourselves, rooms did not have lotions, so bring your own! Rooms were spacious and clean though. Location was good and close to old town. Staff may need more hospitality training.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Michelle

Everything was terrific! From the greeting, to the room, to breakfast.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Charlie

The remodeling

Business Self

10/10

Exceptional

16 Jan 2026

Eunice

Overall a very nice place to stay
Roomy clean excellent front desk person.

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Dave

Great suite in a clean, modern hotel setting for a great price!

Business Partner

10/10

Exceptional

14 Jan 2026

Karen

Clean and quiet.

Leisure Family

10/10

Exceptional

14 Jan 2026

Jason

This was

8/10

Excellent

13 Jan 2026

William

Staff room location but installation in rooms no good especially if you’re on the ground floor above you hard time sleeping with people above you

10/10

Exceptional

13 Jan 2026

Levi

Yes

10/10

Exceptional

11 Jan 2026

Aruna

Room was sportless. 👍👍

Friends_and_family Friends

8/10

Excellent

11 Jan 2026

Edward

Limited food. Dried up by heat lamp.

Leisure Family

4/10

Poor

09 Jan 2026

Maribeth

We have stayed at this hotel multiple times before they changed management. . We normally love this hotel. Negatives - Our room was on the bottom floor and the noise from above was exhausting all night long. Breakfast ended at 9 am. We showed up at 915 and was shocked. We travel a lot , 9 am is ridiculous, it is called vacation for a reason. Positive - large room and lots of towels. Bring back the previous management

Leisure Family

10/10

Exceptional

08 Jan 2026

Mya

Rooms are fantastic!! Comes with a dishwasher, sink, microwave, toaster, utensils. Room was very clean. Staff were friendly. Hotel is located in a nice and safe area. Full breakfasts in the mornings and pool is nice too. Great hotel.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Sheila

Clean big room friendly staff.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Angel

Yup

Leisure Partner

10/10

Exceptional

03 Jan 2026

Regina

Friendly, attentive staff. Clean, comfortable room

10/10

Exceptional

03 Jan 2026

Donavon

The breakfast had a nice variety with the hot classics like flip-your-own-waffles, build your own breakfast sandwiches with fried egg rounds and sausage patties. The only thing missing was some fresh fruit. The waffles were good enough that we could not make the trip across the parking lot to Lo Los for chicken and waffles!

Check in was a breeze, coming in at 2:30am. We were greeted every time we came or went through the lobby, and the gym was very well equipped: big enough for at least 5 people to be comfortable exercising at the same time.

Friends_and_family Friends

8/10

Excellent

03 Jan 2026

Kelly

Heated pool and hot tub were excellent. Breakfast wasn’t great. Very busy and not well stocked.

10/10

Exceptional

02 Jan 2026

Jennifer

Breakfast was cold Thursday and no items stocked. It felt like they weren’t prepared.

Leisure Partner