Scottsdale Parkview Resort

United States , Phoenix Area - AZ
Scottsdale, 7707 E Mcdowell Rd
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100 reviews shown

10/10

Exceptional

28 Jun 2026

Erica

The good outweighs the bad. Was kind of disappointed the ice machine didnt work....no biggie, frys is across the street. The room fridge took forever to cool down, again not a real issue, those were my only issues. As far as the staff...1000 🌟 beyond friendly, extra helpful, super knowledgeable. Always available if needed! The room itself....bed was amazing, shower was hot and water pressure was great! TV was awesome, breakfast was good. Overall 1000 🌟 Linda and (i know im going to spell this wrong, I apologize) Sheri, Sharee, Shari? They were so amazing!!!! Will be back!

Friends

8/10

Excellent

28 Jun 2026

Tiffany

Wenjoyed the pool & the breakfast waffles. The only thing that bothered us was that NONE of the ice machines worked, Other than that it’s an decent, affordable place to stay not too far from airport. I would stay here again despite the ice machine thing lol

Family

2/10

Poor

26 Jun 2026

Lynn

It was nothing like the photo.
Unhelpful

Family

6/10

Pleasant

23 Jun 2026

Charles

The exterior was lack luster. Breakfast only offered waffles, cereal and donuts. Rooms were not updated. We did not try the outdoor pool but there would always be people out there all hours of the day. The walls were paper thin. Our neighbors had a party that lasted till 4am. In the end the people got drunk and started fighting, and I could hear a woman screaming while she was running up and down the hallway. Overall, it was cheap, somewhat close to nice area but we would never stay there again.

Family_with_children

8/10

Excellent

22 Jun 2026

Bertha

Staff was friendly

4/10

Poor

22 Jun 2026

Robert

Stayed there 6 days in a row. Asked for late check as I wasn't feeling well. Andrew in the office gave me a 30 minute late check after initiatilly telling me an hour. Maid staff kept pounding on my door and Andrew from the Office called. Why bother giving any late check time when all they're going to do is bother you? Sunny in the Office is that facility's only saving grace. She's an Angel.

10/10

Exceptional

22 Jun 2026

Ulaleya

Good price and quiet location.

Friends

4/10

Poor

22 Jun 2026

Michelle

Last choice type of place. Not family friendly. Bring your own amenities, especially towels.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Gary

The front desk lady was very nice, I've been coming to this hotel for a while mainly for the hot tub in the bedroom. I enjoy my stay because I don't expect the world from this place. My room is always clean but they have the smallest bath towels in the rooms and they only give u two. The pool area is nice and accommodating but the hot tub jets didn't wanna come on. And none of the ice machines worked in the daytime I know it's Az but they should have a alternative. All and all I'll keep coming back just hope they can have it where all the amenities are available.

Partner

8/10

Excellent

19 Jun 2026

Nathan

Although the pictures don’t match the in person vibe (maybe the pics are older or the product of an instagram filter), the accommodations we clean and quiet and good for a night. But like other reviewers, breakfast was basically a few donuts.

Partner

6/10

Pleasant

18 Jun 2026

Julia

Staff were nice at check in, great at check out. Shower did not work the greatest, ice machine was broken. Breakfast was only waffles and a few cereal cups, some donuts came later in the morning. Bed was comfy.

Partner

6/10

Pleasant

17 Jun 2026

Pedro

Ok for one night , not greatest crowd

Friends_and_family Friends

6/10

Pleasant

17 Jun 2026

Bryan

Average place to stay. Needs to be updated. Check-in staff was nice. During spring baseball, it is a good deal. The restaurant that is on the property is excellent. Chinese food and sushi all made to order and all you can eat.

Partner

2/10

Poor

16 Jun 2026

Trent Alisha

It didn't look like the picture

Partner

8/10

Excellent

16 Jun 2026

Howard

I have stayed at The Scottsdale Parkview Resort at least 6 other times. This is a classic 1970's or 80's hotel. I love ❤️ the swimming pool! They could replace the patio furniture, but the ambiance is wonderful 👌. The beds are comfortable and the linens fresh and white. The bathroom and vanity are very clean, and the towels are white and soft. Thank you for a wonderful stay. 💛

Self

2/10

Poor

14 Jun 2026

JENNIFER

There was roaches in the room, bedding was dirty had hair on it.

4/10

Poor

11 Jun 2026

Chris

Checked in, got to my rm open the door to find large both dead and alive cockroaches all over the dresser in the shower. Went to office to get another rm, after he checked about 3 arms found a sufficient one, this used to be a great property, it appears someone purchased the property and can't afford to maintain it. I won't be back, I've stayed at this property half a dozen times in the past and always enjoyed it, now it's really declined.

Partner

6/10

Pleasant

11 Jun 2026

Jesse

For the $ it was fine. Could raise their prices and do a bit of cleaning and upgrade. Would not stay multiple nights, but ok for a quick shower, sleep and dip in the pool with kids.

Family_with_children

10/10

Exceptional

11 Jun 2026

Aaron

Everything was good

Partner

10/10

Exceptional

11 Jun 2026

Allison

Very friendly staff. Extremely kind and helpful with recommendations. Very clean and the price was very reasonable. I definitely recommend staying here.

Family

2/10

Poor

08 Jun 2026

Jeremy

Pretty much the best part of our room was that the door locked and we had hot water. The ice machine didn’t work because it was outside, we had a nice brown stain on our window curtain, another yellowish stain on one of the pillowcases, the tile between the carpet and the sink was cracked and could’ve easily cut one of our feet, the chair in the corner was very dirty, a lot of the items in the bathroom were not secured to the wall. The shower head and bathtub nozzle were extremely loose, the towel holder was loose, and another bar in the bathroom was loose although I wasn’t sure what that one would be used for. The breakfast bar had grapefruits as well. Normally I’d have one but one of them was moldy on our first day so I decided to just not have any the rest of the time we were there. I did take pictures and videos of everything except for the fruit.
However, I will say that the woman who helped check us in was very pleasant. She had red hair and tattoos.

Friends

10/10

Exceptional

08 Jun 2026

Julieanne

Everything was as expected. This was my second stay here and will definitely stay again

Partner

8/10

Excellent

03 Jun 2026

Joe

Second stay here and a very nice hotel for the price. Have not used the pool yet but looks great.
Only complaint and it is a big one is housekeeping was way to loud starting at 8:30 or so. Way too loud with their talking outside the rooms and their carts really rumble on the second floor.
A hotel is a place to sleep and some people like to sleep in. They should be more mindful of that.

Self

10/10

Exceptional

01 Jun 2026

Brandon

8/10

Excellent

30 May 2026

Nina

Older property, but it’s conveniently located and clean. They keep the pool in good condition if you like to enjoy a pool. The continental breakfast leaves a little to be desired.

Partner

2/10

Poor

27 May 2026

Aime

Very disappointing stay at Scottsdale Parkview Resort. The refrigerator in my Deluxe Room was not working, the AC was malfunctioning, and the staff was rude and unhelpful. Definitely not the quality or service I expected.

Partner

8/10

Excellent

27 May 2026

Richard

It's a great budget option. Motel setup with slightly better than a Travelodge paint scheme. Pool was as advertised, heated with a hot tub area. You will encounter a mix of residents including a few sketchy ones but that's what you would expect at this price point.

Family_with_children

10/10

Exceptional

27 May 2026

Gloria

Very clean

Family_with_children

4/10

Poor

25 May 2026

Alvin

The floor of the room was filthy.
The TV didn't have a controller. A maintenance man had to come and set it up with the TV.
Every outlet in the room was so loose that none of plugs stayed plugged in.
The phone was not connected and even after the maintenance guy plugged it in, it did not work. He had to get a new cord to make it work.
The continental \"breakfast was a joke. There was orange drink, not orange juice. There was a waffle maker and plates and plastic ware, but no tables to sit at. There were a couple of couches to sit on.

I was extremely disappointed with the entire experience.

Partner

10/10

Exceptional

24 May 2026

charles

Awesome

10/10

Exceptional

24 May 2026

Anthony

Very beautiful place to stay. Love the beds the pool. Everything about this place is nice

Friends_and_family Family

6/10

Pleasant

24 May 2026

Billie

Place is just ok , lots of things in need of repair, TV had lines down both sides, shower handle was very loose, paint chipping in a lot of places.

2/10

Poor

22 May 2026

Sabrina

Not as advertised whatsoever. Old, downtrodden, cockroach infestation, and staff not helpful.

The pictures make it seem new - it is not.

10/10

Exceptional

20 May 2026

waqas

Please do something for your Wifi, rooms away from the main office has no or very weak signals, and also please improve your breakfast

Family

10/10

Exceptional

18 May 2026

Ray

Vary clean

Self

10/10

Exceptional

18 May 2026

Wayne

Loved the Pool & Hot tub. Spacious, Unique, and relaxing. Bathroom was slightly dated but No Parking charges. Elevated viewing platform was nice. Lounge furniture was new. Not much selection of close by restaurants but atmosphere made up for that.. Prices were reasonable and looking forward to a future stay

Self

8/10

Excellent

18 May 2026

Leland

Ideal for a quick night trip - appreciate their accommodations

Partner

2/10

Poor

18 May 2026

Sergio

This place is nasty we found bed bugs in our room

Family_with_children

10/10

Exceptional

18 May 2026

Greg

We drove down to Tempe for an ASU graduation. We arrived after dark and drove by the building at first. It is very dark. There is no real signage on McDowell.
The front desk attendant was working on the phone with another customer when I arrived. Once he hung up he checked me in. The check in process was fine. I asked for a map and he pointed out the area where our room was. We still got lost. If he would have slowed down and drew me a line on the map it would have helped. The room was clean and well appointed. We did not use the pool. It looked nice. Bed where comfortable. I walked to the front for the breakfast. It was a continental type deal. Full of carbs. There was a bowl of fruit. Y'all need to get a better coffee dispenser though, that one is awkward. Please provide better cups that don't burn your hands. One thing that drives me crazy is overflowing trash cans outside. there were a few and birds where scattering the trash. There were more than enough trash cans. Some empty some overflowing. Overall I would stay again if I was needing a place in the area.

Family_with_children

2/10

Poor

17 May 2026

Ruben

We found dead cockroaches in the shower both days we were there

Partner

10/10

Exceptional

17 May 2026

Rachael

We booked this as a romantic staycation evening, and the staff truly went above and beyond to make our stay feel special and memorable. Every question we had was answered kindly, and anything we needed was provided quickly and with great attention to detail. The atmosphere was relaxing, romantic, and exactly what we were hoping for. We felt genuinely taken care of from start to finish and will absolutely be returning in the future.

Partner

10/10

Exceptional

17 May 2026

Jeremy

Nice stay

6/10

Pleasant

15 May 2026

Dianne

Room needed repair. Fan in bathroom was loose and see and made noise C when on. Rug was unraveling. Cabinet covering material coming loose. The breakfast the first morning apples had soft spots all over them. Second morning, the pastry seemed to be the leftovers from the day before. And the oranges had brown spots and were hard and there was no yogurt like the morning before. We ended up going down the road to get breakfast for the children. The day we checked in the motel room we had the refrigerator was broken, and the bathroom light flicked off on. The lady who was the desk clerk, was very gracious and immediately got us a different room, which I thought was very courteous. Don’t think that we will go there again.

Family_with_children

4/10

Poor

13 May 2026

Alexie

They advertise that its a hotel, but its not its a Motel and it was not cleaned. I went through and wiped the counters, door handles and toilet seat it was disgusting, like they haven't cleaned up after the previous person. The bed was very comfortable, so I'll give them that and the location is great, but I will not be coming back here.

Friends

10/10

Exceptional

13 May 2026

Jonathan

One of my favorite places to stay in Scottsdale. Great value and location. Love the rooms with jetted tubs, a big comfy bed, and a huge TV.

Self

8/10

Excellent

12 May 2026

David

Solid for what you pay for.

Self

2/10

Poor

12 May 2026

Ashley

Looks can be deceiving. Do not book. I tried to give them the benefit of the doubt, but they were not accommodating at all. So many of the amenities were down, and the staff was not helpful at all. The last straw for me was when I asked for late checkout initially they granted that request and said that we could stay until noon. At 11:15 AM they were banging on our door like the police. I aexplained that we had been granted late checkout, and they still rushed us out although my boyfriend was in a business meeting virtually and our flight was not until later that night. The pool was disgustingly dirty, the breakfast was cereal and old milk. Even the donuts were stale. The waffle machine was broken. The bathroom sink was leaking and the Jacuzzi stopper was not available so we could not use it. Please save yourself the grief.

Partner

8/10

Excellent

11 May 2026

Megan

Overall good however, my rom smelle

2/10

Poor

11 May 2026

kiran

Very rude staff

10/10

Exceptional

11 May 2026

LaToya

Very comfortable very clean very nice. Staff was very
Respectful and kind

Family_with_children

4/10

Poor

10 May 2026

Kyleah

The staff were very friendly, the room was okay but not very clean. Right when we walked in the room there was a horrible smell. The bathroom was dirty,

4/10

Poor

10 May 2026

Fernando

Very outdated AC wasn’t working felt really dirty in there

Partner

6/10

Pleasant

10 May 2026

alfonso

Needs a update on rooms

2/10

Poor

07 May 2026

Jeffrey

My reservation was canceled by the hotel the day of my stay. I’ve stayed numerous times at this location. Most recently, I was critical of the cleanliness of the pool area, equipment not working properly, and poor customer service. After my review, I was told that the hotel could not meet my expectations and they would no longer accept my reservations. It would have been easier to simply:
1. Clean pool
2. Repair hot tub
3. Repair BOTH ice machines
4. Clean trash from common areas and parking lot
5. Actually SPEAK to me about my concerns.
I sent a letter to the owner and apparently they do no want constructive criticism. I asked twice to speak to manager and no one called me back.

This owner and manager should be ashamed. I plan to write them again and voice my concerns on Every Rating and travel platform. I’ll be reaching out to Scottsdale Chamber of Commerce as well.

It’s a shame. This was once a regal and great place to stay.

Self

8/10

Excellent

07 May 2026

Tim

Rooms are dated, pool is good. Park across the street is being renovated, blocked off.

Self

6/10

Pleasant

07 May 2026

Dayna

Not what i expected from a resort. We were on the opposite side of the pool so that was annoying. Also our key kept deactivating so we had to keep going and getting new keys. Our shower head was broke so we had to have them fix it. Also our tv stopped working so we had to have them fix that too.

Partner

6/10

Pleasant

06 May 2026

stephanie

Family

10/10

Exceptional

06 May 2026

shmuel

very nice pool. great value.

10/10

Exceptional

04 May 2026

Marshall

Only stayed one night. Great area with many places to eat at. Room was clean and was pretty quiet considering the side road was directly in front of my room.

Self

2/10

Poor

03 May 2026

Max

Disappointing. Listen to the negative reviews.

Partner

4/10

Poor

03 May 2026

NATHALIE V

Pool was nice. First room was dirty ! Request for different room. Given second room and some random person came knocking at the door twice at 2am. I called the front desk and they send someone to check it out. Wouldn't recommend.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Christopher Goldie kutz

My stay at roadway inn was excellent will recommend to friends and family.

Family_with_children

6/10

Pleasant

30 Apr 2026

Zachary

Getting a bit worn but still a good value for the area

Partner

4/10

Poor

30 Apr 2026

Robert

The room looked like it was cleaned a couple weeks ago and then locked and never checked on again. It smelled very musty and stale. There were 4 dead roaches in the room. No phone in the room. Had to clean the jetted tub before we could get in it. And the biggest question we have is, why did we need to wait till 3 to check in? Front desk lady (with pink hair) was super lazy and not helpful. Will never recommend this place to anyone.

Partner

10/10

Exceptional

28 Apr 2026

Breana

Clean property & clean room

Partner

6/10

Pleasant

28 Apr 2026

Erica

Pro: The pool needed to be cleaned the first 2 days while we were here. The third day it was clean and famulous. The room was affordable and clean, the beds were comfortable.

8/10

Excellent

27 Apr 2026

Stephanie

The visit was average, for the most part we were there to bathe and sleep. I did notice that there was a coin laundry. We didn't use or look at it but I believe that there is an outdoor pool. The staff came across as nice. She was very busy.

Partner

8/10

Excellent

27 Apr 2026

Sabrina

Everything was clean, the kids loved the pool. The only complaint I have is the room was a little on the small side. There were 4 of us and it felt very crowded. Also, the bed was too close to the AC and I couldn't get comfortable. I was either too hot or too cold, I didn't get much sleep.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Elizabeth

The service was unprofessional very rude.

Breakfast is non-existent, unless you deem a plastic to-go container of cereal and powdered milk as breakfast.

The photographer for this establishment should be commended for their exceptional work, because it doesnt look anything like its pictures.

The pool is nice. No jets in the hot tub.

Pet

4/10

Poor

26 Apr 2026

Kelli

Not a nice property, spend the extra money on a different hotel

Partner

10/10

Exceptional

26 Apr 2026

Tylena

Everything was fantastic... room was exactly what we had hoped for... no worries the whole weekend... we will be back!!

Partner

6/10

Pleasant

26 Apr 2026

Virginia

This is not what we would consider a hotel. More of a upscale motel. Staff is pleasent. Some more attentive than others.

Partner

4/10

Poor

25 Apr 2026

Joshua

Not clean

10/10

Exceptional

24 Apr 2026

John

Pet

10/10

Exceptional

22 Apr 2026

Tung

very nice suprisingly for the price

10/10

Exceptional

22 Apr 2026

William

Yes

Self

2/10

Poor

20 Apr 2026

alejandro

I had a 2 night reservation, and I was given a corner room that it was poorly cleaned and very noisy I brought it up to the front desk personnel they offered to cancel my second night and refund me the fee so I ended up staying only one night. only to find out I was charged for the second night anyway. I went to a whole ordeal to try to recover my money to no avail they just flat out lied to me and stole my money

Partner

2/10

Poor

20 Apr 2026

Michael

This was one of the worst hotel stays I’ve had in a long time. Aside from the bedding being clean and for the most part, comfortable, the rest of the room was terrible. Got the room specifically for the jetted tub, which aside from the drain not even holding water, there was also a small hole in the tub that caused the water to leak into the room and soak the carpet. The room also had a shower, in which the shower head would not lock into place and would spin around spraying water everywhere when turned on. The curtain for this shower was also about 8” short, so any water sprayed in the shower went directly onto the floor in the bathroom.

There were several walls that had peeling laminate or whatever other material from all the water damage and you can actually see the mildew in the wall. There were tiles that had been broken in the past and literally screwed back into place. No remotes for either tv. This was all in the second room we switched to after the first room had an extremely strong smell of weed in. The only reason I did not cancel the stay altogether was because I had been traveling across country all day and I was too exhausted to go find another hotel that late in the evening.

Do not stay here, you will be disappointed. I’ve stayed at nicer motel 6’s in the middle of nowhere when road tripping.

Partner

6/10

Pleasant

20 Apr 2026

William

Been a while since I stayed here, used to be called 3 Palms.. the room smelled good when I walked in, as soon as I turned on the light is when I saw some broken items.. light switch in the bathroom, tolit paper was on the floor( the dispenser was broken) the shower know was just slip in the turn on water.. then realized how dirty the carpet was and the debris all over!!

Friends_and_family Family

4/10

Poor

20 Apr 2026

Derek

I wouldn’t stay here again. Photos weren’t accurate. Older and dirtier in real life. Doors are open to the outside. Loud and hard to sleep. Furniture falling apart inside

Family_with_children

4/10

Poor

19 Apr 2026

Maurice

I’ve stayed here a lot over the years but will not be returning until major repairs and upgrades have been made.

Partner

2/10

Poor

19 Apr 2026

Taylor

This hotel was very disappointing. There was a bar advertised in the lobby, which was not there. Only 1 of my room keys worked, and by the second night the 1 working key stopped working correctly. I had to swipe it probably 30 times each time to get in my room. The shower would not drain, and the tub faucet and shower head would go off at the same time. I called the front desk, they sent maintenance, and it looked like all he did was break the drain. Shower still didn’t drain and the faucet was still going off with the shower head. Any time the AC would turn on, an extremely potent, musty smell would fill the room and induce a headache. The bathroom smelt like urine. There were stains on everything (lamp shades, curtains, pillow cases). I ended up leaving a day early.

Friends

6/10

Pleasant

19 Apr 2026

John

Lots of activity at night, not the quietest place to stay

Self

10/10

Exceptional

18 Apr 2026

Troy

The place was beautiful with a park view across the street.
Thoroughly enjoyed my stay there

Self

8/10

Excellent

18 Apr 2026

Michael

Clean and nice property just was not close to my venue but overall good place

Self

4/10

Poor

18 Apr 2026

Jeff

Pool was filthy. We stayed in two rooms over three days. Rooms were clean. Pool area was not. I asked 4 times that the pool be cleaned. They finally cleaned it the morning we checked out. Bar at pool was never open. Fountain worked less than half the time. The spa was hot, but the jets did not work at all. Debris and trash all around pool. The parking lot was littered with trash. I asked to speak to the owner and was told she was “in a meeting and didn’t visit with guests.” Manager was supposed to call me. No one called to follow up. None of the ice machines worked properly. Customer service was nonexistent. Under 3 Palms, this was a very clean property. I’ve stayed more than 50 nights over the years. May not be back.

Partner

6/10

Pleasant

18 Apr 2026

Ernesto

In room jetted tub was a great option. Rooms are clean a little outdated .

Partner

4/10

Poor

17 Apr 2026

Jeff

Pool was filthy. I was here in December and the hot tub jets did not work. I reported it and listed in my review. Follow up by staff that it would be fixed. Five months later and it still doesn’t work. Area around pool was dirty.

Family

2/10

Poor

15 Apr 2026

Angela

Booked last minute through a third-party based on decent reviews, but this was a very disappointing experience from start to finish. The property was extremely dark with minimal lighting, which felt unsafe upon arrival.
The room was 83° with a non-working AC despite being set to 64°—completely unacceptable for Arizona. The front door was also warped and didn’t fully seal. Staff came to replace the thermostat batteries, but that didn’t fix the issue. They manually turned on the wall unit, but it shut off again within minutes.
Trying to resolve the issue was frustrating. The front desk didn’t answer the room phone, and I had to call from my cell to get through. They offered to move me to another room but refused a refund, and there was no maintenance available that night.
While documenting everything, I found mold on the door frame and ceiling near the bathroom, along with a visibly dirty chair. During checkout, the situation worsened when the receptionist became rude, raised her voice, and used profanity.
Overall, this property is not as advertised and feels more like a low-grade motel than a resort. I would not stay here again.

10/10

Exceptional

15 Apr 2026

Jorge

Everything was perfect will be coming back

10/10

Exceptional

15 Apr 2026

hakki

Clean and decent

2/10

Poor

15 Apr 2026

Karen

I was In the room for 30 mins before checking out and booking a different hotel. As a single traveler, I did not feel safe. There was hair in the bed. There were bugs on the wall and in the tub. The air conditioning did not work. The room was small and difficult to maneuver with luggage. This was not a resort, and implying it is, is a bait and switch. I’ve disputed the reservation with both Expedia and my credit card. I gave this one star because I had to rate it something.

Self

10/10

Exceptional

15 Apr 2026

Gracie

The rooms are always clean and comfortable. Area is quiet...this is my #1 pick for places to stay in Phoenix

Self

10/10

Exceptional

15 Apr 2026

Shogo

Simple, safe, clean, affordable

Partner

2/10

Poor

14 Apr 2026

Jessie

I booked Scottsdale Parkview Resort through Expedia and was very disappointed with the condition of the property. The room/property was not in acceptable hotel condition and did not match what I reasonably expected when booking. Because of the poor condition, the stay was uncomfortable and not worth the amount paid.

Self

6/10

Pleasant

14 Apr 2026

patrece

Staff was pleasant and accommodating. Pool was nice , location good HOWEVER the first room we were given on ground floor near main office , we were greeted by 2 cockroaches upon entry. We were then given another room further away after the pool area. Made sure to shake everything and checked everything. No roaches there. So idk 3 out of 5.

Family_with_children

6/10

Pleasant

14 Apr 2026

Matt

Its a true motel with doors that open to the outside. One side to the motel, the side we stayed on, is open to the road and we heard noises and people all night which made it feel a bit unsafe.
The pool was nice and I guess for the price you get what you pay for.

Family_with_children

2/10

Poor

12 Apr 2026

Kevin

I made an error in my travel plans. When I contacted the hotel to try to make adjustments, as suggested by Expedia, I was encountered by a rude employee who would not connect me to a manager. They advised me no manager work during the day. I was trying to fix my mistake and make adjustments, but no one there was capable or willing to offer assistance. Very frustrating interaction.

2/10

Poor

12 Apr 2026

Jennifer Margaret

**ABSOLUTELY DO NOT STAY HERE!**

THIS IS NOT A RESORT, IT IS A MOTEL!!
Completely misleading online. A motel is fine, if I close to book one, I booked a ‘Resort’ per their website & Expedia.

We came for my son’s Baseball Spring Training, so our main requirements were ice machine, laundry, good shower W lots of towels (was 100+degrees), and outdoor pool

* ROOM WAS EGGED* & Nextdoor. Told reception about it, she said our room#, said ‘oh you guys too?! It’s been happening for a month!

Ice Machines neither worked. Laundry machines are located outside (weird) only 1 machine worked ; reception didn’t have enough change to use machines.

Tub in our bathroom didn’t drain, ever. After 1 person, it was half full, after 2nd person tub completely full, had to wait an hour so 3rd person could use it.

Towels were tiny & thin. The soap was a tiny bar, 1”x2”,People should share a bar of soap, just gross. Only a 30ml of shampoo. SO had to buy our own.

-Bathroom walls were covered in mould. -Carpet was gross, def keep shoes on at all times.
-All but 1 lightbulb was out in our room.
-Safe was broken (which they knew when we mentioned it)

-Housekeeping is by required which is fine. At check-in, she said we can setup automatically for them to come every other day, which was fine.
EXCEPT, they never came.

Pool was gross, lime green, almost every lounger was broken.

They refused to give a receipt at checkout, then charges our card after we left.

But there were free donuts everyday.

4/10

Poor

12 Apr 2026

Catina

Due to the reason of my response, I considered the presentation of my room to be still unclean and unsanitary. The previous guests had food still in and around the dressers and beds. Lastly, the bed sheets seemed to have hair follicles remaining throughout the comforters. There were no clean towels. We had 4 guests and they provided us with two sets of towels.

Family