Scottsdale Parkview Resort

United States , Phoenix Area - AZ
Scottsdale, 7707 E Mcdowell Rd
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100 reviews shown

10/10

Exceptional

28 Apr 2026

Breana

Clean property & clean room

Partner

6/10

Pleasant

28 Apr 2026

Erica

Pro: The pool needed to be cleaned the first 2 days while we were here. The third day it was clean and famulous. The room was affordable and clean, the beds were comfortable.

8/10

Excellent

27 Apr 2026

Stephanie

The visit was average, for the most part we were there to bathe and sleep. I did notice that there was a coin laundry. We didn't use or look at it but I believe that there is an outdoor pool. The staff came across as nice. She was very busy.

Partner

8/10

Excellent

27 Apr 2026

Sabrina

Everything was clean, the kids loved the pool. The only complaint I have is the room was a little on the small side. There were 4 of us and it felt very crowded. Also, the bed was too close to the AC and I couldn't get comfortable. I was either too hot or too cold, I didn't get much sleep.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Elizabeth

The service was unprofessional very rude.

Breakfast is non-existent, unless you deem a plastic to-go container of cereal and powdered milk as breakfast.

The photographer for this establishment should be commended for their exceptional work, because it doesnt look anything like its pictures.

The pool is nice. No jets in the hot tub.

Pet

4/10

Poor

26 Apr 2026

Kelli

Not a nice property, spend the extra money on a different hotel

Partner

10/10

Exceptional

26 Apr 2026

Tylena

Everything was fantastic... room was exactly what we had hoped for... no worries the whole weekend... we will be back!!

Partner

6/10

Pleasant

26 Apr 2026

Virginia

This is not what we would consider a hotel. More of a upscale motel. Staff is pleasent. Some more attentive than others.

Partner

4/10

Poor

25 Apr 2026

Joshua

Not clean

10/10

Exceptional

24 Apr 2026

John

Pet

10/10

Exceptional

22 Apr 2026

Tung

very nice suprisingly for the price

10/10

Exceptional

22 Apr 2026

William

Yes

Self

2/10

Poor

20 Apr 2026

alejandro

I had a 2 night reservation, and I was given a corner room that it was poorly cleaned and very noisy I brought it up to the front desk personnel they offered to cancel my second night and refund me the fee so I ended up staying only one night. only to find out I was charged for the second night anyway. I went to a whole ordeal to try to recover my money to no avail they just flat out lied to me and stole my money

Partner

2/10

Poor

20 Apr 2026

Michael

This was one of the worst hotel stays I’ve had in a long time. Aside from the bedding being clean and for the most part, comfortable, the rest of the room was terrible. Got the room specifically for the jetted tub, which aside from the drain not even holding water, there was also a small hole in the tub that caused the water to leak into the room and soak the carpet. The room also had a shower, in which the shower head would not lock into place and would spin around spraying water everywhere when turned on. The curtain for this shower was also about 8” short, so any water sprayed in the shower went directly onto the floor in the bathroom.

There were several walls that had peeling laminate or whatever other material from all the water damage and you can actually see the mildew in the wall. There were tiles that had been broken in the past and literally screwed back into place. No remotes for either tv. This was all in the second room we switched to after the first room had an extremely strong smell of weed in. The only reason I did not cancel the stay altogether was because I had been traveling across country all day and I was too exhausted to go find another hotel that late in the evening.

Do not stay here, you will be disappointed. I’ve stayed at nicer motel 6’s in the middle of nowhere when road tripping.

Partner

6/10

Pleasant

20 Apr 2026

William

Been a while since I stayed here, used to be called 3 Palms.. the room smelled good when I walked in, as soon as I turned on the light is when I saw some broken items.. light switch in the bathroom, tolit paper was on the floor( the dispenser was broken) the shower know was just slip in the turn on water.. then realized how dirty the carpet was and the debris all over!!

Friends_and_family Family

4/10

Poor

20 Apr 2026

Derek

I wouldn’t stay here again. Photos weren’t accurate. Older and dirtier in real life. Doors are open to the outside. Loud and hard to sleep. Furniture falling apart inside

Family_with_children

4/10

Poor

19 Apr 2026

Maurice

I’ve stayed here a lot over the years but will not be returning until major repairs and upgrades have been made.

Partner

2/10

Poor

19 Apr 2026

Taylor

This hotel was very disappointing. There was a bar advertised in the lobby, which was not there. Only 1 of my room keys worked, and by the second night the 1 working key stopped working correctly. I had to swipe it probably 30 times each time to get in my room. The shower would not drain, and the tub faucet and shower head would go off at the same time. I called the front desk, they sent maintenance, and it looked like all he did was break the drain. Shower still didn’t drain and the faucet was still going off with the shower head. Any time the AC would turn on, an extremely potent, musty smell would fill the room and induce a headache. The bathroom smelt like urine. There were stains on everything (lamp shades, curtains, pillow cases). I ended up leaving a day early.

Friends

6/10

Pleasant

19 Apr 2026

John

Lots of activity at night, not the quietest place to stay

Self

10/10

Exceptional

18 Apr 2026

Troy

The place was beautiful with a park view across the street.
Thoroughly enjoyed my stay there

Self

8/10

Excellent

18 Apr 2026

Michael

Clean and nice property just was not close to my venue but overall good place

Self

4/10

Poor

18 Apr 2026

Jeff

Pool was filthy. We stayed in two rooms over three days. Rooms were clean. Pool area was not. I asked 4 times that the pool be cleaned. They finally cleaned it the morning we checked out. Bar at pool was never open. Fountain worked less than half the time. The spa was hot, but the jets did not work at all. Debris and trash all around pool. The parking lot was littered with trash. I asked to speak to the owner and was told she was “in a meeting and didn’t visit with guests.” Manager was supposed to call me. No one called to follow up. None of the ice machines worked properly. Customer service was nonexistent. Under 3 Palms, this was a very clean property. I’ve stayed more than 50 nights over the years. May not be back.

Partner

6/10

Pleasant

18 Apr 2026

Ernesto

In room jetted tub was a great option. Rooms are clean a little outdated .

Partner

4/10

Poor

17 Apr 2026

Jeff

Pool was filthy. I was here in December and the hot tub jets did not work. I reported it and listed in my review. Follow up by staff that it would be fixed. Five months later and it still doesn’t work. Area around pool was dirty.

Family

2/10

Poor

15 Apr 2026

Angela

Booked last minute through a third-party based on decent reviews, but this was a very disappointing experience from start to finish. The property was extremely dark with minimal lighting, which felt unsafe upon arrival.
The room was 83° with a non-working AC despite being set to 64°—completely unacceptable for Arizona. The front door was also warped and didn’t fully seal. Staff came to replace the thermostat batteries, but that didn’t fix the issue. They manually turned on the wall unit, but it shut off again within minutes.
Trying to resolve the issue was frustrating. The front desk didn’t answer the room phone, and I had to call from my cell to get through. They offered to move me to another room but refused a refund, and there was no maintenance available that night.
While documenting everything, I found mold on the door frame and ceiling near the bathroom, along with a visibly dirty chair. During checkout, the situation worsened when the receptionist became rude, raised her voice, and used profanity.
Overall, this property is not as advertised and feels more like a low-grade motel than a resort. I would not stay here again.

10/10

Exceptional

15 Apr 2026

Jorge

Everything was perfect will be coming back

10/10

Exceptional

15 Apr 2026

hakki

Clean and decent

2/10

Poor

15 Apr 2026

Karen

I was In the room for 30 mins before checking out and booking a different hotel. As a single traveler, I did not feel safe. There was hair in the bed. There were bugs on the wall and in the tub. The air conditioning did not work. The room was small and difficult to maneuver with luggage. This was not a resort, and implying it is, is a bait and switch. I’ve disputed the reservation with both Expedia and my credit card. I gave this one star because I had to rate it something.

Self

10/10

Exceptional

15 Apr 2026

Gracie

The rooms are always clean and comfortable. Area is quiet...this is my #1 pick for places to stay in Phoenix

Self

10/10

Exceptional

15 Apr 2026

Shogo

Simple, safe, clean, affordable

Partner

2/10

Poor

14 Apr 2026

Jessie

I booked Scottsdale Parkview Resort through Expedia and was very disappointed with the condition of the property. The room/property was not in acceptable hotel condition and did not match what I reasonably expected when booking. Because of the poor condition, the stay was uncomfortable and not worth the amount paid.

Self

6/10

Pleasant

14 Apr 2026

patrece

Staff was pleasant and accommodating. Pool was nice , location good HOWEVER the first room we were given on ground floor near main office , we were greeted by 2 cockroaches upon entry. We were then given another room further away after the pool area. Made sure to shake everything and checked everything. No roaches there. So idk 3 out of 5.

Family_with_children

6/10

Pleasant

14 Apr 2026

Matt

Its a true motel with doors that open to the outside. One side to the motel, the side we stayed on, is open to the road and we heard noises and people all night which made it feel a bit unsafe.
The pool was nice and I guess for the price you get what you pay for.

Family_with_children

2/10

Poor

12 Apr 2026

Kevin

I made an error in my travel plans. When I contacted the hotel to try to make adjustments, as suggested by Expedia, I was encountered by a rude employee who would not connect me to a manager. They advised me no manager work during the day. I was trying to fix my mistake and make adjustments, but no one there was capable or willing to offer assistance. Very frustrating interaction.

2/10

Poor

12 Apr 2026

Jennifer Margaret

**ABSOLUTELY DO NOT STAY HERE!**

THIS IS NOT A RESORT, IT IS A MOTEL!!
Completely misleading online. A motel is fine, if I close to book one, I booked a ‘Resort’ per their website & Expedia.

We came for my son’s Baseball Spring Training, so our main requirements were ice machine, laundry, good shower W lots of towels (was 100+degrees), and outdoor pool

* ROOM WAS EGGED* & Nextdoor. Told reception about it, she said our room#, said ‘oh you guys too?! It’s been happening for a month!

Ice Machines neither worked. Laundry machines are located outside (weird) only 1 machine worked ; reception didn’t have enough change to use machines.

Tub in our bathroom didn’t drain, ever. After 1 person, it was half full, after 2nd person tub completely full, had to wait an hour so 3rd person could use it.

Towels were tiny & thin. The soap was a tiny bar, 1”x2”,People should share a bar of soap, just gross. Only a 30ml of shampoo. SO had to buy our own.

-Bathroom walls were covered in mould. -Carpet was gross, def keep shoes on at all times.
-All but 1 lightbulb was out in our room.
-Safe was broken (which they knew when we mentioned it)

-Housekeeping is by required which is fine. At check-in, she said we can setup automatically for them to come every other day, which was fine.
EXCEPT, they never came.

Pool was gross, lime green, almost every lounger was broken.

They refused to give a receipt at checkout, then charges our card after we left.

But there were free donuts everyday.

4/10

Poor

12 Apr 2026

Catina

Due to the reason of my response, I considered the presentation of my room to be still unclean and unsanitary. The previous guests had food still in and around the dressers and beds. Lastly, the bed sheets seemed to have hair follicles remaining throughout the comforters. There were no clean towels. We had 4 guests and they provided us with two sets of towels.

Family

10/10

Exceptional

11 Apr 2026

Joshua

Easy check-in, friendly staff and clean room.

Friends_and_family Family

2/10

Poor

11 Apr 2026

Jennifer

There were roaches in the room. We walked in and walked right back out. Disgusting!

Partner

10/10

Exceptional

10 Apr 2026

Juan

Excelente

2/10

Poor

10 Apr 2026

Edgar

This place said it was a resort, I had planned a getaway from Tucson and when I got there, my girl was not happy with what we got. I got in trouble thanks to these people, but we made the best of it. It is not a resort. it is nothing like the picture look. It is a motel AC. Don’t work plugs don’t work. Do not stay the night here if you can avoid this place, please do you will thank me in the future and if you’re taking a girl, she will also thank me.

2/10

Poor

09 Apr 2026

Jaiszemeine

A male worker walked in on me and my naked partner. We pushed the door closed and he continued to enter. The staff gave him the room number to enter, they stated it was an accident. The worker did NOT knock before entering.This is not a resort at all. The water was drained out. A homeless man was washing himself and his clothes in the Jazuzzi out side (Videos as proof ). The staff was aware as well. Nothing was done. The rooms had smells due to plumbing.

Partner

10/10

Exceptional

08 Apr 2026

Ambar

Absolutely loved our room. The jet tub was exactly what I needed for my staycation. The only reason why I gave 4 out of 5 stars on the cleanliness was because we found a live cockroach in our room a couple minutes after we entered it. Otherwise, the room was spotless.

6/10

Pleasant

08 Apr 2026

Kelly

There was no breakfast, hot tub didn't work at first, old hotel needs some update and maintenance.

Family

2/10

Poor

06 Apr 2026

Josey

Not great

2/10

Poor

06 Apr 2026

Bernadette

This isn’t a resort, more like a motel.

8/10

Excellent

06 Apr 2026

Matt

No internet

Partner

4/10

Poor

04 Apr 2026

Steve

it would be nice if you could get a late check out at no charge

Friends

6/10

Pleasant

03 Apr 2026

Megan

The green grassy park with a lake that they advertised was under construction so we couldn't vist it. The park was a big reason we booked this hotel since we wanted to walk our dog there. The hotel page also shows a bar wich we were planning on drinking at but it wasn't on site, it was actually an asian restaurant. The bar and park that were advertised were the biggest factors in choosing this hotel so we were quite disappointed. The actual room was pretty decent and the staff were super nice and friendly!! Pool looked amazing even though we didn't have time to get in!

Partner

4/10

Poor

03 Apr 2026

Angela

No shower curtain

6/10

Pleasant

02 Apr 2026

Amy

ice machines did not work, pool looked like it could use some work, air conditioning unit was tricky to set, bedside lights didn't turn on. I needed a bed and a shower so it worked but I would not go back or recommend.

Self

6/10

Pleasant

01 Apr 2026

Chris

It is a clean version of an outdated hotel

4/10

Poor

31 Mar 2026

Chase

Photos not accurate, had broken hair dryer, went to front desk for replacement and they said they “didn’t have extras” and “not all rooms have them”. Was disappointed in this stay.

Partner

6/10

Pleasant

30 Mar 2026

Leanne

I guess I didn’t expect it to be like a motel. Doors open onto a breezeway meaning we have to leave the blinds closed so it made the room is very dark. Staff was quite nice and the pool looked nice even though we didn’t use it. Location was convenient to what we wanted to do in the area. Very solid choice, but I wouldn’t call it a “resort” despite with the name says

8/10

Excellent

30 Mar 2026

Paul

Overall, the property was an average to good condition. The room was small, but the beds were comfortable. However, the fitness room needs some attention. If it just had some Pulley handles for the weight racks, exchange out the dumbbells that are over 40 pounds for a few more under 30 pounds, especially for women. The pool could be a little cleaner too. All that being said, it was still a decent value for the price.

4/10

Poor

29 Mar 2026

Raelynn

Not a resort. No pool bar. Jacuzzi broke. Shower barely worked. Ice machine not working. NO towels at the pool.

Self

2/10

Poor

29 Mar 2026

Adolfo

Room was dirty, dated furniture. We had no hot water in the shower. This is not a resort, you fooled us.

4/10

Poor

29 Mar 2026

Chris

The pictures are misleading for this hotel. Actually, it's more like a Motel 6 than a \"Resort.\" The rundown condition of the hotel (peeling wallpaper, exposed lightbulbs, broken furniture, stained chairs, clogged pipes, poor air-conditioning etc) leaves a lot to be desired. The walls are thin, bed frame are plywood - the list goes on and on. I will not be staying here again and wouldn't really recommend it.
Our bathroom had a constant sewage smell, and it is VERY SMALL - as in you cannot even undress/dress in it with the door closed. You can barely even turn around. The towel rack was broken off, the exhaust fan was covered in lint and it has one of those super low toilets.
I am not sure this place is better than a $69/night Motel 6 or some other budget motel. Really disappointed.

Family_with_children

6/10

Pleasant

29 Mar 2026

Catherine

Rooms need a new paint job, but otherwise ok for a one night stay on our travels.

Family_with_children

4/10

Poor

29 Mar 2026

Anthony

The hot tub didn't work and there was poop in it

Family_with_children

10/10

Exceptional

29 Mar 2026

Sherri

My interaction with the staff was excellent! Chexk in simple.
I had an issue with my room it was handled with coutesy, cate and great customer service. Check out, simple. Room cleanliness was ehhh. The room was not what I expected at the price paid. The carpet could use a good shampooing it was slick. The room was only surface cleaned.

Self

8/10

Excellent

28 Mar 2026

Jessica

Got a room with a jetted tub in the room. Unfortunately, when you drained the tub, the whole room smelled like a sewer. Pipes need cleaning or a good look at by a professional.

Staff was extremely friendly and apologetic!!! They promptly moved us to another room, also with a jetted tub. Was too scared to use it. Will say the bathroom had a little bit of a funny smell as well in the morning. The room itself was very clean and bed was comfortable. Didn’t get to use the pool but it was beautiful and clean!
Thank you to the staff for fixing the problem right away!

2/10

Poor

28 Mar 2026

Josh

Terrible staff, dirty Andy kept grounds, dirty room… a motel 6 would have been a better choice

6/10

Pleasant

28 Mar 2026

Desiree

Decent room. No real amenities outside the pool and hot tub. No available access tie the gym and no restaurant or food options. Definitely did not feel like a resort stay.

Friends_and_family Family

6/10

Pleasant

27 Mar 2026

Megan

Very outdated but clean. I expected more being in Scottsdale, but it’s close to the airport and served the purpose.

Self

10/10

Exceptional

27 Mar 2026

Christine

First time here loved it :)

2/10

Poor

27 Mar 2026

John

Beware! Stayed 5 nights & no hot water on 2 nights & 3 mornings. An on-going problem based on preview reviews. This is NOT a resort, just a basic motel with a larger pool. Bed & room was satisfactory. Ice machine did not function correctly, dispensing slowly & smaller pieces. Unable to reach anyone by phone during regular hours the day before arrival. Front Desk workers were not friendly. Hotel billed me 3 times for my reservation. Called Expedia to resolve (booked though them) & resolution is pending. Overall, a poor experience. Would not stay here again. Beware!!

Friends

4/10

Poor

27 Mar 2026

Deborah

Our stay was less than ideal we had a broken bed and leaking toilet and nothing was done to correct the issues nor any compensation of any type for our inconvenience of the high road

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

susan

The staff was great! Some areas needs some attention from ice machine( it was difficult to chisel away ice),plus one was broken the green pool for the whole week was not inviting to jump in. It was extremely hot in Phoenix so it understandable that the warm water was hard to maintain. Hoses were in/ out pool.
The room- great tv, counters etc. but the AC was hard to control, it was either too cold or too hot. The walls are thin as I heard the neighbors alarm go off in the morning. Our lock didn’t work in 2nd day but staff handled it and fixed it immediately.
The Laundry area was convenient so that help.
The best part is the location and price was awesome! Our favorite places to eat nearby was the Asian/sushi place in lot. Salads and Go and Delfalcos Italian on Scottsdale rd plus Dukes bar is great and Trevor’s Liquior store is a unique place.

Partner

6/10

Pleasant

26 Mar 2026

Frank

Staff was excellent. Pool was green and cloudy. Asked for fresh bath towels after being there for a few days but told they were out of clean bath towels and offered really scratch pool towels. Staff was very good but the property not so much.

Partner

10/10

Exceptional

26 Mar 2026

Kiera

Second stay here almost a year later and staff was still awesome I even extended my stay until next week while looking for a house and it hasn’t been any issues since Ive been here. Will update review after my extended stay next week. So far will stay again and will recommend. 10/10

Partner

4/10

Poor

26 Mar 2026

Leslie

We arrived at 1:30 told check-in wasn’t until 3:00. Said “Oh no rooms available right now?” The answer, “I didn’t say that, I have rooms but you have to pay to check in early.” It was obvious we had been on the road all day. We paid the $20. Went back and asked if there was an elevator- received a snarky response “That’s why I told you that your room is up those stairs. Room was basic and a little old. Lamps unplugged- had to pull out bed to find plug. Plug in bathroom not working- wouldn’t have been a big deal but few plugs in room.
The punchline- asked to speak to the manager- apparently ANA- who checked us in was the manager. Will never be back!

Partner

10/10

Exceptional

26 Mar 2026

Katrina

The staff was very kind and accommodating. Room was clean and bed was comfortable.

Family_with_children

6/10

Pleasant

26 Mar 2026

betty

We couldn't get our room cleaned, they handed me the sheets and towels to do it myself.

Partner

2/10

Poor

26 Mar 2026

Jay

Do not stay here. The pictures lie. Bug zapper in lobby. They double charged me and after multiple phone calls nothing was done. Had to dispute charges through the credit card company. You can do better than here.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

clarrisa

Couldn't get the channels to work would be my only problem

4/10

Poor

25 Mar 2026

Hannah

Old furniture carved and destroyed by other guests. Gross wardrobe and dresser. No hot water for a full day. Wifi goes in and out. Bed was ok but overall not a nice place.

8/10

Excellent

24 Mar 2026

Jimmy E.

The room was a bit on the small side. TV pixels were faded on half of the screen. Landscaping in poor condition. Dead plants on entrance. However room was clean.

Family

2/10

Poor

24 Mar 2026

Brittany

We were definitely catfished on this room! The hotel was extremely outdated and dirty. The pictures on the website must be from 30 years ago. Pool was green and the room itself had roaches. I didn’t notice that until the last night we stayed there or else I would have never stayed there!

Partner

2/10

Poor

24 Mar 2026

Darryl

Human waste was on the toilet paper when I arrived. Got bitten by bugs. Spent less than 30 minutes in room - property denied refund request.

Self

4/10

Poor

23 Mar 2026

Scott

Sorry guys this does not ho beyond 3.

Business

6/10

Pleasant

23 Mar 2026

Kelly

Clean room but we had to change rooms because the door didn’t close properly, the shower handle almost came by off and the ac didn’t work very well. One of the ice machines was down. The pluses? The pool area and the staff were awesome.

Partner

2/10

Poor

23 Mar 2026

Tim

No hot water, the parkview (across the street) closed. Rooms are dated. Overpriced.

2/10

Poor

23 Mar 2026

Meghan

This is not a resort. This is just a remodeled motel from the 80s.

2/10

Poor

22 Mar 2026

Daron

This is not a resort. It’s a motel. With bed bugs at that. Had to leave in the middle of the night and front desk didn’t even bat an eye when we told them about the bed bugs so they clearly know it’s an issue. Save yourself the headache and find another place to stay.

4/10

Poor

22 Mar 2026

Carrie

Our tub was clogged I called to get it fixed and they didn’t. The rooms were stuffy. We’ve stayed here before and loved it but this time just got a bad room.

Partner

10/10

Exceptional

22 Mar 2026

Alyson

Pool was great!

10/10

Exceptional

21 Mar 2026

James R.

Internet worked great. The pool area was large and very nice.

2/10

Poor

20 Mar 2026

Aanor B.

I recently stayed at Scottsdale Parkview Resort, and unfortunately, the experience was very disappointing.

First, it’s advertised as a “resort,” but it feels much more like a rundown motel. The room was small, and the overall cleanliness was below standard. The property itself appears to be in poor condition—there were holes in the walls, broken light fixtures, and the exterior areas were dirty and unkempt.

During our stay, there was no hot water, which made things even worse. The pool was murky and didn’t feel safe or inviting. The weight room was also in bad shape—missing equipment, dirty, with old carpet and poor lighting.

To top it off, no refund or compensation was offered despite these issues.

Overall, this stay was not enjoyable. I would strongly recommend avoiding this property unless you have absolutely no other options

Family_with_children

6/10

Pleasant

20 Mar 2026

Madux

Internet pictures, not accurately true to property.

8/10

Excellent

20 Mar 2026

CELENE

Clean rooms comfortable beds nice swimming pool. Very calm area to stay !

6/10

Pleasant

20 Mar 2026

Kimberly

The pool was murky, and very unclean. The hot tub was maintained. There was no breakfast. The rooms were older and more rundown than I expected. But clean.

Family_with_children

2/10

Poor

20 Mar 2026

Renee M.

The first room we were given had a faulty outlets that wouldn’t work, had a moldy smell, no towels and the pool had ducks swimming in it. Staff was polite but just said it’s an old place when I asked questions. They didn’t share any WiFi password.
The second room was clean and had a better smell. The key fab was also old and twice we had to go to front to get it reprocessed to get into our room.
The resort also did not have hot water on the 3rd morning of our stay. Had to take cold showers. I asked about it and was just told it was being fixed. I would not recommend anyone stay. They don’t compensate you with any kind of a credit.
The air conditioning worked but very loud.

Friends

2/10

Poor

19 Mar 2026

Michael

The pool was not usable for half of our stay due to being not safe to swim-the water was clouded & green. Staff kept saying it was fine, despite many guests complaining. Once the water cleared up & you could see the bottom, it was clear it had not been cleaned in a long time. Almost all pool chairs were broken. No pool towels at pool, request at office only. You are then given one super small and thin towel per person. Bathroom fan was broken & falling out of ceiling. Black mold in the shower. Carpet coming up & fraying. Room keys kept failing & needing to be replaced, Ice maker broken. No daily cleaning of rooms, only cleaned upon request & staff NOT happy if you make this request. Staff generally unhappy and unhelpful.

Partner

4/10

Poor

18 Mar 2026

Sandra

Everything is old, employees not paid much attention to customers needs. And my room have 2 bathrooms. None of the bathrooms was working correctly.

Partner

6/10

Pleasant

18 Mar 2026

Mark

Internet was good, pool was good, room was average.

Self

4/10

Poor

18 Mar 2026

James

The shower was messed up and had no hot water. The shampoo and soap were old and smelled horrible

2/10

Poor

17 Mar 2026

David

The WiFi didn’t work. The room was disgusting, out of date, and extremely moldy. The ice machine broke, the pool hadn’t been cleaned in quite a while, and despite the info on Hotels.com, there was NO RESTAURANT on site. Just a sushi bar kind of close by. I am pretty sure AI was used to make the posted photos look palatable. We were completely hoodwinked into staying there and spending so much to do so. Proceed at your own risk.

Partner

8/10

Excellent

17 Mar 2026

dennis

The door in my room had been damaged some time in the past, making me feel less secure.

4/10

Poor

17 Mar 2026

Saralyn

We chose this hotel because it was affordable and in a good location. However, once we checked in we were very surprised that is had received good reviews. The entire property was in poor condition and not clean or well-maintained - including a murky, green swimming pool that was not useable. We were very disappointed and would never stay there again.

Partner

2/10

Poor

16 Mar 2026

Maribel

Nothing like the pictures. I was embarrassed to stay there. I made a complaint and Expedia never even contacted me.